Camp_Shelby_ANGB_XXXX_SOW_12Mar13.doc

38 CEIG

TINKER AFB OK 73145

C-Contract SOW

Recruiter Version 1.0 4 Feb 2013

STATEMENT OF WORK

(SOW)

FOR

Gulfport–Biloxo RAP

LOCAL COMMERCIAL

SERVICE AUTHORIZATION (CSA)

13 December 2013

1.0 Scope.

1.1. General Requirements. This Statement of Work (SOW) is a comprehensive description of local exchange access services the Air Force requires a Contractor to be technically capable of providing. Specific service requirements to be currently authorized are identified in the Appendix10. In cutover situations, the contractor has the option of porting the commercial number(s) or reselling the commercial services. Long distance services for each site are currently being provided under the Networx contract or any subsequent follow-on contract established by DISA for long distance services and charges and are not authorized on this CSA. The contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DOD), Air Force (AF) and industry standards for this requirement.

1.2. Competitive Economic Advantage Consideration. The local exchange or Dial Central Office services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within 100 miles of the principal place of performance, orders may be placed for such additional services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply.

2.0 Documents. The contractor shall acquire a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the Government upon request.

3.0 Requirements.

3.1. The Appendix 10 identifies the Local Commercial Communications Services required, including characteristics, quantities, and locations, as applicable.

3.2. The Point of Contact (POC) at the Government installation is responsible for telecommunications activities and will be identified in the Appendix 10. After services are authorized by the 38th Contracting Officer, the Contractor shall coordinate with the Government POC prior to the installation, removal, expansion, and/or change out of equipment.

3.3. The Government will provide floor space for the installation of the Contractor’s provided transmission equipment. The Government will provide adequate wall space should the contractor not require floor/rack space. The Government will provide electrical power and room environment for the installation of the Contractor equipment. When additional rack space, floor space, or wall space is required to support Government requirements, the Contractor shall coordinate with the Government POC.

3.4. Local Commercial Communications Services.

3.4.1. Installation and Cutover. The Contractor shall develop an installation and cutover plan for submittal to the Government no later than (NLT) 15 calendar days after award. The Government requires 15 working days to review and provide comments/acceptance. The Contractor shall provide a final plan, NLT 10 working days, after receipt of the Government comments. The Contractor shall not commence on-site installation and cutover until the Contractor receives Government acceptance of the service installation and cutover plan. Installation of the initial required services for cutover of Local Commercial Communications Service requirements is specified in the Appendix 10. Installation, circuit assignments, all possible/applicable testing, records’ management, cutover and Government acceptance shall be completed NLT sixty (60) after contract award. Deviations from the final Installation Plan will be coordinated with the Government prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued/removed from site upon successful cutover. In the event that the contract award is made to the incumbent Contractor, no installation/cutover plans will be required. Any omissions or discrepancies in the installation and cutover plan does not relief the contractor’s responsibility to install, cutover and perform all services as identified in this requirement. It is the contractor’s responsibility to resolve any problems associated with these efforts.

3.4.1.1. Installation Plan. The Installation Plan shall, at a minimum, contain the following site specific information:

a. Description of new equipment to be installed (include any site support required to support this installation).

b. Detailed location of equipment to be installed.

c. Floor Plan Layout.

d. Installation schedule.

3.4.1.2. Cutover Plan. The Cutover Plan shall, at a minimum, contains the following site specific information:

a. Conditions/Support required being in place prior to the start of cutover.

b. A detailed listing of actions/events that must occur for successful cutover of all items identified in the Appendix 10.

c. A listing of the awarded contractor responsibilities.

d. A listing of the incumbent contractor responsibilities.

e. A listing of Government responsibilities

f. A dialing test plan to ensure ported numbers work correctly

g. A dialing test to access the Government Emergency Telecommunications Services (GETS).

3.4.2. Commercial Subscriber Lines

3.4.2.1. Commercial Subscriber Lines (CSL). The Contractor shall provide subscriber lines as specified in the Appendix 10. Local exchange access, as applicable, shall include commercial subscriber lines and foreign exchange (FX) lines. A CSL is defined by Government standards as a voice grade subscriber line serving directly from the contractor’s central office switch to customer’s location. CSL termination shall be to the telephone jack in the room designated by the customer. A central office CSL can be terminated to a telephone set, fax, modem, etc., to provide voice grade communications to the Public Switch Telephone Network for a single user. Foreign exchange lines are defined by the Government as telephone numbers which are outside of the site local calling area. By connecting to a remote (foreign) exchange, the equivalent of local service from a distant exchange is provided.

3.4.2.2. Commercial Subscriber Line Basic Service (BS). BS of a line, as a minimum, shall include the following:

a. Dial Tone

b. Direct Inward Dialing

c. Direct Outward Dialing

d. Dual Tone Multi-Frequency (DTMF)

e. Local Exchange Access

f. Equal Access

g. Call Blocking for Numbering Plan Area (NPA) 900

h. Operator Assistance (0+ & 00+)

i. 911/E911 services, where available

j. Non-published Directory Number

k. Service Disconnect with Referral Service (the referral service shall be at least three (3) months after a customer has been moved, changed, or disconnected

l. Block Third Party Billing

m. Toll free access

3.4.2.3. Commercial Subscriber Line Optional Features or Functions. The Contractor shall provide optional line features as specified in the Appendix 10. An optional feature could be an individual feature or a group of features or functions.

3.4.2.4. Subscriber Line Relocation. The Contractor shall perform subscriber line relocation(s) and shall provide information needed for database updates for 911/E911 service purposes within one hour of completion of relocation.

3.4.2.5. Government Emergency Telecommunications Service (GETS). The Government Emergency Telecommunications Service (GETS) is a White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal government, industry, and non-governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN). It is intended to be used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing LEC must have NPA (710) in their switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. NOTE – The Government does not provide the contractor to allow any 10-10 dial around access on awarded contracts.

3.4.3. Local Exchange Access and Service Areas. The Contractor shall provide flat rate (FR) or measured rate services within local calling areas as identified in the Appendix 10. The local exchange access service areas shall, as a minimum, include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract. Access to the local exchange shall include Operator Assistance, Directory Assistance, and 911 services and functions.

3.4.4. Number Portability. The Contractor shall provide number portability for commercial subscriber lines. The Contractor shall comply with the Federal Communications Commission (FCC), and the State Public Utility Commission (PUC) mandates for number portability.

3.5. Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. Once notified of an outage, the Contractor shall respond to the Government within one (1) hour. Below are the type of service outages and their required restoration timeframes.

3.5.1. Mission-Essential Outage. This site has no mission-essential services.

3.5.2. Catastrophic Outage. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects Government operations. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. The Contractor will prioritize and perform restorations IAW the Department of Homeland Security’s Telecommunications Service Priority (TSP) program. (The Government POC is responsible for submitting the services restoration priority list to the TSP program.) In the event that the Contractor anticipates not being able to perform any of the essential contractor services IAW the TSP during a crisis situation, the Contractor shall notify the Contracting Officer or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. Restore service time will be in accordance with the local TSP requirements.

3.5.3. Emergency Outage. The Government POC can declare any outage as an emergency outage if an outage significantly affects Government operations. Emergency is defined by the government as any outage that severely hampers the Air force mission and can be restored within the restoration parameters. Restore service within four (4) hours from the time the Contractor responds to the Government’s notification.

3.5.4. Serious Outage. The Government POC can declare any outage as a serious outage if an outage significantly affects Government operations. Restore service within twenty-four (24) hours from the time the Contractor responds to the Government’s notification

3.5.5. Routine Outage. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. Restore service within two (2) calendar days from the time the Contractor responds to the Government’s notification.

3.5.6. Scheduled Outage. The Contractor shall advise the Government POC of any scheduled outage that will affect ANY of the telecommunication services. The Contractor shall inform the Government POC 30 days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime.

3.6. 911/E911 Services. The Contractor shall provide access to 911 or enhanced 911 services, where available, through the local city or county emergency services organization. Contractor shall provide, where applicable, 911/E911 database maintenance of official numbers to ensure the 911/E911 database is updated within one hour after completion of a work order where telephone number was installed, relocated, or disconnected. This applies to all official telephone numbers.

3.7. Public Listings. The Contractor shall provide public listings, cross reference listings, and foreign listings for the Government installation. The listings shall be listed in the Government section and/or alphabetical section. The Contractor shall coordinate with the Government POC to obtain a list and the contents of the Public Listings. The contents of each cross reference listing shall, as a minimum, include the organization title and a referral statement to the appropriate Government Agency. All other listings shall, as a minimum, include the Government title, organization title, address, and telephone number.

3.8. Telephone Directories. The Contractor shall provide local telephone directories for the site .

3.9. Service Orders. From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The work orders will be determined by the Government POC as emergency, priority, or routine services. If it is determined by the Contractor that the service order time frames cannot be met, the Contractor will contact the Government POC.

3.9.1. Emergency Services. The Contractor shall complete work orders within three (3) calendar days.

3.9.2. Priority Services. The Contractor shall complete work orders within seven (7) calendar days.

3.9.3. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days.

3.10. Customer Service Records (CSR). The Contractor will establish a single Billing Telephone Number (BTN) for all awarded services. The same BTN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 38 CEIG contracting office. The Contractor shall update CSR no later than ten (10) working days after a service ordered has been activated.

3.10.1. Contractor format for the CSR shall be in MSWord or Excel format and may be provided to the requestor via hard paper copy, CD, or electronic email; however the following information is required for each type of service circuit.

3.10.2. Commercial Subscriber Lines: User name/office symbol, user address (Bldg # - if applicable, street address, city/base, state & zip code), directory number, demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), description of service type for each item or sub-item, optional features provided, quantity, non-recurring costs, monthly recurring costs, and activity date.

3.10.3. The CSR will also include a total monthly cost for all services.

3.10.4. The Contractor shall provide a copy of all Customer Service Records to the Government POC and 38 CONS/LGCB contracting officer when requested, not to exceed four (4) per year.

3.10.5. The Contractor shall provide (where applicable) the customer, to include 38 CONS/LGCB personnel, the ability to access through a portal monthly billing documents and CSR information. This will provide the AF the ability to extract the required account information without interaction by the Contractor thus streamlining the need to review and download billing and CSR documentation.

3.11. Invoice Reconciliation Report. The Contractor shall provide an Invoice Reconciliation Report (IRR) analysis with the CSA NLT than 60 days after award. After initial submission, the Contractor shall provide the Invoice Reconciliation Report by 30 Sep of each year in the period of performance for this contract. Two copies will be required: One copy will be sent to the Government POC and one copy will be sent to the 38 CONS/LGCB Contracting Officer at Tinker AFB. Contractor format for the Invoice Reconciliation report is acceptable; however the following information shall be summarized in report format:

3.11.1. CSA contract Number and location of site

3.11.2. Summary total of any invoices billed on this CSA from Sep to Aug of reporting year.

3.11.3. CSA Summary of services added, deleted or changed during the reporting period.

3.12. Contract Management.

3.12.1. Meetings. The Contractor’s project manager shall be available from Monday to Friday, between 7:00 am to 5:00 pm local time, to meet the Government POC n-site for technical interchange discussions. A meeting will be scheduled within ten (10) business days for a routine service requirement, five (5) business days for an essential service requirement that may need special attention, or two (2) business days for a mission essential requirement needing immediate attention.

3.12.2. Support. The Contractor shall assist Government representatives with testing and implementation of a new service.

3.12.3. Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services.

3.12.4. Purchase descriptions for service contracts (reference DFARS 211.106). Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

3.13. Regulations and Policies. The Contractor shall follow all base regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable. The Government POC conducts a local regulation and policy briefing prior to the commencement of work.

3.13.1. Safety Training and Education. The Contractor must have a safety and health plan for the employees. The employer shall instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury.

3.13.2. Safety and Health. The Contractor shall meet with the local safety and bioenvironmental personnel prior to work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in CFR 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall meet with the local Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers.

3.13.3. Hazardous Material Reporting on Federal Installations. The Contractor (primary and sub) are required to provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract. The MSDSs will be provided to the federal facilities Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management. There are no exceptions to this requirement.

3.13.4. Ozone Depletion. No ozone depleting chemicals or compounds will be used during the performance of work. (EPA Clean Air Act, 1991 Revision).

3.13.5. Accident/Incident Reporting and Investigation. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel. The Contractor shall secure the accident scene and wreckage until released by the accident investigative authority through the CSO and contracting officer. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

3.13.6. Subcontractors Safety. The Contractor shall be responsible for ensuring his/her subcontractors comply with all the provisions of this contract.

3.14. Special Service. When future requirements indicate a special service is required, a separate proposal shall be negotiated with the Contracting Officer. No work shall be authorized until receipt of the contract modification has been signed by the 38 CONS/LGCB Contracting Officer. In addition, the contractor shall not proceed with services until receipt of DD Form 1367 from CSO. Any special service requested shall comply with the paragraphs of Sections 3.0 through 3.13 of this SOW. Special Services may include:

a. Moving or relocating equipment

b. Providing temporary facilities

c. Expediting provision of facilities

d. Providing specially constructed channel facilities to meet Government requirements

4.0 Security Requirements. Contractor must comply with the following security requirements while on an Air Force Base.

4.1. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

4.1.1. Before arrival, the contractor must mail or fax a Visit Authorization Letter (VAL) to the Government POC listing the name, social security number, date of birth, and clearance level of the individuals who will be visiting the installation. The VAL must provide the purpose of the visit, the dates of the visit, and a POC.

4.1.2. Upon receipt, the VAL will be given to the Visitor Control Center for issuance of an AF Form 75, Visitor/Vehicle Pass.

4.2. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

4.3. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.4. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle.

4.5. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.6. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.7. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agency’s Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check, Local Agency Check, and Credit Check (NACLC) investigation before receiving a Restricted Area Badge.

4.8. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

4.8.1. The contractor shall immediately report to the CSO any occurrences of lost or duplicated keys.

4.8.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

4.8.3. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.9. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the CSO. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

5.0 Site Specific Special Requirements. Site Specific requirements are identified in the Appendix 10.