Volk_Field_ANGB_(E911)_13-R-0065_SOW_16April13.doc

38 CEIG

TINKER AFB OK 73145

Contract E911 SOW

Version 1.1

27 Feb 2013

STATEMENT OF WORK

(SOW)

FOR

Volk Field ANGB, WI

E911

SERVICE AUTHORIZATION (CSA)

22-MAR-2013

1.0. Scope.

1.0.1. General Requirements This Statement of Work (SOW) is a description of services required for E911. The Contractor shall provide CAMA trunks, ALI circuits, and other equipment needed to support the transfer of E911calls from the Selective Router to the PSAP located at Volk Field CRTC. Volk Field CRTC will have Government Owned Operator Consoles to receive ANI/ALI and mapping; and a Government Owned Stand-alone ALI database for all on-base devices. Volk Field CRTC will provide database maintenance of all its DID/DSN numbers. The Contractor shall provide E911 database maintenance of all commercial numbers to ensure the E911 database is updated within one hour after completion of a work order where telephone number was installed, relocated, or disconnected. The Contractor shall be facilities based either locally or by region and shall provide all transmission facilities, equipment, materials, maintenance, test equipment, and design layout needed to perform and provide E911 trunking. These services shall include any special items, equipment, wiring or infrastructure to ensure the Contractor’s proposed solution is compatible with the government’s current infrastructure. The contractor is responsible for troubleshooting and maintaining the operation of the circuit up to its termination point. The contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DOD), Air Force (AF) and industry standards for this requirement. The SOW Appendix 10 defines all current E911 requirements for Volk Field CRTC. Appendix 10 may be modified to incorporate future requirements as they occur.

1.0.2. Competitive Economic Advantage Consideration. The local exchange or Dial Central Office services provided for under the pricing, terms, and conditions of this contract are principally intended to meet known installation service requirements and an estimate of the type of services that may be required during the term of the contract. Where the contracting officer determines usage of the contract to be cost effective and the contractor providing such services to the Government agrees and has the additional capability to provide services to other installations or agencies within 100 miles of the principal place of performance, orders may be placed for such additional services. When an order is placed and the contractor initiates performance, all terms and conditions of this contract shall apply.

2.0. Documents. The contractor shall acquire a list of applicable industry standards that shall be followed in the performance of the contract. These documents shall be made available to the Government upon request.

3.0. Requirements.

3.0.1. The Appendix 10 will identify the E911 Services required, including characteristics, quantities, and locations, as applicable.

3.0.2. The Communications Systems Officer (CSO) at the Government installation is responsible for telecommunications activities and will be identified in the Appendix 10. After services are authorized by the 38th Contracting Officer, the Contractor shall coordinate with the CSO prior to the installation, removal, expansion, and/or change out of equipment. Organizational office symbol for the CSO and technical representative will be identified in Appendix 10.

3.0.3. The Government will provide floor space for the installation of the Contractor’s provided transmission equipment. The floor space shall be limited to accommodate Contractor-provided relay rack(s), 19 to 23 inches wide by 7 feet tall, as ceiling height permits at each designated demarcation. Space is available for 1 or 2 relay rack(s) for Contractor equipment in the Demarcation Building as specified in the Appendix 10 of this SOW. The Government will provide adequate wall space should the contractor not require floor/rack space. The Government will provide electrical power and room environment for the installation of the Contractor equipment. When additional rack space, floor space, or wall space is required to support Government requirements, the Contractor shall coordinate with the CSO.

3.1. Local Commercial Communications Services.

3.1.1. Installation and Cutover. The Contractor shall perform a site survey of the installation area after contract award. The Contractor shall develop an installation and cutover plan for submittal to the Government no later than (NLT) 15 calendar days. The Government requires 15 working days to review and provide comments/acceptance. The Contractor shall provide a final plan, NLT 10 working days, after receipt of the Government comments. The Contractor shall not commence on-site installation and cutover until the Contractor receives Government acceptance of the service installation and cutover plan. Installation of the initial required services for cutover of Local Commercial Communications Service requirements shall be as specified in the Appendix 10. Installation, circuit assignments, all possible/applicable testing, records’ management, cutover and Government acceptance shall be completed NLT thirty (30) days after contract award. The Appendix 10 will identify the appropriate cutover and installation date requirements. Deviations from the final Installation Plan will be coordinated with the Government prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued/removed from site upon successful cutover. In the event that the contract award is made to the incumbent Contractor, no installation/cutover plans will be required. Any omissions or discrepancies in the installation and cutover plan do not relief the contractor’s responsibility to install, cutover and perform all services as identified in this requirement. It is the contractor’s responsibility to resolve any problems associated with these efforts.

3.1.1.1. Installation Plan. The Installation Plan shall, at a minimum, contain the following site specific information:

a. Description of new equipment to be installed (include any site support required to support this installation).

b. Detailed location of equipment to be installed.

c. Floor Plan Layout.

d. Installation schedule.

3.1.1.2. Cutover Plan. The Cutover Plan shall, at a minimum, contains the following site specific information:

a. Conditions/Support required being in place prior to the start of cutover.

b. A detailed listing of actions/events that must occur for successful cutover of all items identified in the Appendix 10.

c. A listing of the awarded contractor responsibilities.

d. A listing of the incumbent contractor responsibilities.

e. A listing of Government responsibilities

3.1.4. Circuit Termination. Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel for T-1 circuits, DSX-3 for electrical T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET systems, optical multiplexer equipment, and may extend to Cat 5/6 RJ-45 jack fields if directed by CSO to ensure adequate hand off of the circuit to the government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities. The Contractor shall ensure that all circuits are clearly tagged in a permanent manner with the circuit identification number or telephone number assigned to the circuit, and the work order number. The contractor shall be responsible to provide all equipment, facilities and wiring up to the government demarcation point as specified in the Appendix 10.

3.1.4.1. Analog and Low Data Rates. The Contractor shall terminate the analog and lower rate data circuits to the Contractor-provided terminal blocks. The Government shall provide frame space on the MDF for the installation of the Contractor provided protector vertical and horizontal blocks. All outside plant copper cables entering the demarcation location must be electrically protected (grounded, terminated on protector modules, etc.).

3.1.4.2 Circuit Testing. The Contractor shall provide the test results to the CSO after a new circuit is tested, approved, and activated. The notification shall be in a written or verbal format at the discretion of the CSO. The parameters of the circuit characteristics shall be documented in the Customer Service Records.

3.2. Demarcation. The demarcation points shall be as specified in the Appendix 10.

3.2.1. Contractor Equipment and Cable Installation. The Contractor shall provide and install transmission equipment and cables for circuits to the Government provided floor space at the base demarcation location(s). The Contractor shall coordinate with the CSO for compliance with local procedures and requirements for equipment and cable installation. The Contractor shall install equipment and cables in accordance with national and local safety codes. The Contractor shall be responsible for wiring and connecting to Government provided power connection points, ground master connection points, and termination frames for terminal blocks. The Contractor shall coordinate with the CSO for installation details. All new cable installations will be either underground or direct buried (i.e., NO aerial installations). Replacement of existing cable may be either underground, direct buried or aerial at the discretion of the CSO

3.3. Restoration of Service and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond within the time limits as indicated below to discuss the outage issue. Mission-essential functions are identified and prioritized by the CSO. The CSO submits these services to the Telecommunications Services Priority (TSP) and the base Restoration Priority List (RPL). The Contractor will prioritize and perform restorations IAW the TSP & RPL. In the event that the Contractor anticipates not being able to perform any of the essential contractor services IAW the TSP & RPL during a crisis situation, the Contractor shall notify the Contracting Officer or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. For other non-mission essential functions, if it is determined by the Contractor that the outage restoration time frames cannot be met, the Contractor will contact the CSO.

The Contractor shall respond to the Government within one (1) hour of notification.

3.3.1. Catastrophic Outage. The CSO can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification in accordance with the local TSP and RPL requirements. The contractor must advise the CSO of their restoration procedures for the base in a catastrophic situation.

3.3.2. Emergency Outage. The CSO can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the government as any outage that severely hampers the Air force mission and can be restored within the restoration parameters. Restore service within four (4) hours from the time the Contractor responds to the Government’s notification.

3.3.3. Serious Outage. The CSO can declare any outage as a serious outage if an outage significantly affects the mission of the Government. Restore service within twenty-four (24) hours from the time the Contractor responds to the Government’s notification

3.3.4. Routine Outage. The CSO can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. Restore service within two (2) calendar days from the time the Contractor responds to the Government’s notification.

3.3.5. Scheduled Outage. The Contractor shall advise the base CSO of any scheduled outage that will affect ANY of the telecommunication services. The Contractor shall inform the CSO 30 days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime.

3.7. Service Orders. From the time of receipt of the work order, the Contractor shall complete the work order within the specified time limits. The work orders will be determined by the CSO as emergency, priority, or routine services. If it is determined by the Contractor that the service order time frames cannot be met, the Contractor will contact the CSO.

3.7.1. Emergency Services. The Contractor shall complete work orders within three (3) calendar days.

3.7.2. Priority Services. The Contractor shall complete work orders within seven (7) calendar days.

3.7.3. Routine Services. The Contractor shall complete work orders within fourteen (14) calendar days.

3.8. Traffic Analysis. The Contractor shall perform traffic measurement and traffic analysis as required.

3.8.1. Traffic Analysis for City Trunks. The Contractor shall perform traffic analysis for city trunks once per year when tasked by the CSO. The Contractor shall provide a report to CSO NLT 15 calendar days after notification of request.

3.8.1.1. The Traffic Analysis for City Trunks report shall provide data concerning the use and congestion of the city trunks, and will be used to determine whether the city trunks provide adequate traffic capacity and whether existing facilities are adequate.

3.8.1.2. The Traffic Analysis for City Trunks report shall provide printed, tabulated data from the traffic measuring system and shall provide measurements for seven (7) consecutive business days, on an hourly basis, unless a shorter interval is requested.

3.8.1.3. The Traffic Analysis for City Trunks report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion/reduction of the city trunks. The report shall, as a minimum but not limited to, include trunk group name, trunk group number, trunk type, working quantity within each group, average busy hour for 2-way/incoming/outgoing trunks, average usage in CCS or Erlangs, current grade of service at average usage, number of trunks recommended for each trunk group at a P.1 grade of service.

3.8.2 Traffic Analysis for Higher Bandwidth Transport Circuits. The Contractor shall perform traffic analysis for higher bandwidth transport circuits as required. The Contractor shall provide a report NLT 15 calendar days after the Government request of the traffic study.

3.8.2.1. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide data concerning the use and congestion of the transport system, and will be used to determine whether the transport system provides adequate traffic capacity and whether existing facilities are adequate.

3.8.2.2. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall provide printed, tabulated data from the traffic measuring system.

3.8.2.3. The Traffic Analysis for Higher Bandwidth Transport Circuits report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion of the transport system hardware and software, and shall be specific for the transport type being analyzed. The report shall, as a minimum but not limited to, include transport circuit name (ID), description of transport circuit, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate (DS1, DS3, STS1, OC-3, OC-12, OC-24, OC-48, etc.) average maximum usage bandwidth, average minimum usage bandwidth, and average usage bandwidth.

3.9. Customer Service Records (CSR). The Contractor will establish a single Billing Telephone Number (BTN) for all awarded services. The same BTN will be utilized for any subsequent service changes as a direct result of any contract modification issued by the 38 CEIG contracting office. The Contractor shall update CSR no later than ten (10) working days after a service ordered has been activated.

3.9.1. Contractor format for the CSR shall be in MSWord or Excel format and may be provided to the requestor via hard paper copy, CD, or electronic email; however the following information is required for each type of service circuit.

3.9.1.3. Trunks: Description of trunk/trunk group ID (DID, DOD, FEX, etc.), trunk circuit ID number, trunk access number (NPA-NXX-XXXX), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), trunk type (IC, OG, 2-way, 2-wire, 4-wire, etc.), digital (number of channels equipped) or analog, signaling type (loop, E&M, SF, ESF, etc.), address signaling (DTMF, MF 2/6, PRI, SS7, DP, NP, etc.), start dial signaling (Ground Start, IM, DD, WS, etc.), answer supervision (loop, E&M, PRI, etc.), quantity, non-recurring costs, monthly recurring costs, and activation date.

3.9.1.4. Transport circuit: Description of transport circuit/ID (circuit name), circuit ID number, circuit type (voice, data, point-to-point, broadcast, packet switch, frame relay, SONET, ATM, etc.) transmission rate 2.4/4.8/9.6/14.4/19.2/28.8/56/64 kbps, DS1/T1, DS2, DS3, STS1, OC3, OC12, OC24, OC48, etc.), demarcation location (Bldg # - if applicable, street address, city/base, state & zip code), quantity, non-recurring costs, monthly recurring costs, and activation date.

3.9.2. The CSR will also include a total monthly cost for all services.

3.9.3. The Contractor shall provide one copy of all Customer Service Records to CSO and 38 CONS/LGCB contracting officer NLT 60 calendar days following initial service cutover. After initial submission, the Contractor shall provide one copy of Customer Service Records annually to the CSO.

3.9.4. The Contractor shall provide (where applicable) the customer, to include 38 CONS/LGCB personnel, the ability to access through a portal monthly billing documents and CSR information. This will provide the AF the ability to extract the required account information without interaction by the Contractor thus streamlining the need to review and download billing and CSR documentation.

3.10. Invoice Reconciliation Report. The Contractor shall provide an Invoice Reconciliation Report (IRR) analysis with the CSA NLT than 60 days after award. After initial submission, the Contractor shall provide the Invoice Reconciliation Report by 30 Sep of each year in the period of performance for this contract. Two copies will be required: One copy will be sent to the CSO and one copy will be sent to the 38 CONS/LGCB Contracting Officer at Tinker AFB.

3.10. 1 Contractor format for the Invoice Reconciliation report is acceptable; however the following information shall be summarized in report format:

3.10.1.1. CSA contract Number and location of site

3.10.1.2. Summary total of any invoices billed on this CSA from Sep to Aug of reporting year.

3.10.1.3. CSA Summary of services added, deleted or changed during the reporting period.

3.12. Contract Management.

3.12.1. Meetings. The Contractor’s project manager shall be available from Monday to Friday, between 7:00 am to 5:00 pm local time, to meet the CSO on-site for technical interchange discussions. A meeting will be scheduled within ten (10) business days for a routine service requirement, five (5) business days for an essential service requirement that may need special attention, or two (2) business days for a mission essential requirement needing immediate attention.

3.12.2. Support. The Contractor shall assist Government representatives with testing and implementation of a new service circuit or expansion to existing circuits. The Contractor shall cooperate with the CSO or other Contractors who may be interconnecting with other related services. When expansion services entail Contractor support that requires additional equipment or testing to activate a circuit, the Contractor shall develop the installation and activation plans with the CSO.

3.12.3. Point-of-Contact. The Contractor shall provide a 24-hour point-of-contact telephone number for the notification of telephone/circuit outages and services.

3.12.4 Purchase descriptions for service contracts (reference DFARS 211.106). Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

3.13. Regulations and Policies. The Contractor shall follow all base regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable. The CSO will conduct a local regulation and policy briefing prior to the commencement of work.

3.13.1. Safety Training and Education. The Contractor must have a safety and health plan for the employees. The employer shall instruct each employee in the recognition and avoidance of unsafe conditions and the regulations applicable to his work environment to control or eliminate any hazards or other exposure to illness or injury.

3.13.2. Safety and Health. The Contractor shall meet with the local safety and bioenvironmental personnel prior to work surveys to determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in CFR 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall meet with the local Civil Engineers to determine proper procedures for disposal of residue hazardous materials and empty hazardous materials containers.

3.13.3. Hazardous Material Reporting on Federal Installations. The Contractor (primary and sub) are required to provide Material Safety Data Sheets (MSDS) on each hazardous material/compound that will be used in the performance of work specified by Government contract. The MSDSs will be provided to the federal facilities Environmental Management Office for approval of use prior to any use of the hazardous materials (paints, solvents, cleaners, encapsulating compounds, etc.). Hazardous materials are not permitted on any federal facility until approval has been processed and granted through the local Environmental Management. There are no exceptions to this requirement.

3.13.4. Ozone Depletion. No ozone depleting chemicals or compounds will be used during the performance of work. (EPA Clean Air Act, 1991 Revision).

3.13.5. Accident/Incident Reporting and Investigation. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel. The Contractor shall secure the accident scene and wreckage until released by the accident investigative authority through the CSO and contracting officer. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

3.13.6. Subcontractors Safety. The Contractor shall be responsible for ensuring his/her subcontractors comply with all the provisions of this contract.

4.0. Security Requirements. Contractor must comply with the following security requirements.

4.1. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the CSO and sponsoring agency’s Security Manager. An updated listing shall be provided when an employee's status or information changes.

4.2. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

4.2.1. Before arrival, the contractor must mail or fax a Visit Authorization Letter (VAL) to the CSO Office Symbol listing the name, social security number, date of birth, and clearance level of the individuals who will be visiting the installation. The VAL must provide the purpose of the visit, the dates of the visit, and a POC.

4.2.2. Upon receipt, the VAL will be given to the Visitor Control Center for issuance of an AF Form 75, Visitor/Vehicle Pass.

4.3. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

4.4. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on base.

4.6. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.7. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.8. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agency’s Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check, Local Agency Check, and Credit Check (NACLC) investigation before receiving a Restricted Area Badge.

4.9. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

4.9.1. The contractor shall immediately report to the CSO any occurrences of lost or duplicated keys.

4.9.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

4.9.3. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.10. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the CSO. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

5.0. Site Specific Requirements. Site Specific E911 requirements are identified in the Appendix 10 and Schedule B.