FA8773-05-D-0004 PWS.pdf

PWS-05-001 – 23 MAR 2005

WHITEMAN AFB MO –3 May 2005

Contract Number FA8773-05-D-0004

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

OPERATIONS AND MAINTENANCE (O&M) SERVICES

BASE TELECOMMUNICATIONS SYSTEM (BTS)

AT

WHITEMAN AFB MO

TABLE OF CONTENTS

Paragraph Page

1.0 DESCRIPTION OF SERVICES 1

2.0 SERVICES DELIVERY SUMMARY (SDS) 20

3.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES 23

4.0 GENERAL INFORMATION 23

5.0 APPENDICE A5.1-1

1.0 DESCRIPTION OF SERVICES

1.1 Scope of Work. This is a performance based service specification to provide for monthly

Operations and Maintenance (O&M) services in support of the Base Telecommunications

System (BTS) and infrastructure and Switchboard Operations. Work under this PWS will be performed at Whiteman Air Force MO. Use of this PWS can apply to maintenance and recurring support services, or any portion thereof. The BTS consists of the base switching system, the fiber optic or copper distribution systems on premise and all associated equipment currently described in Appendix 5.2 or that may be added during the term of any resultant contract.

Contractor furnished services are to be provided in accordance with ((IAW) the Government stated needs. The service level provides for and requires the Contractor to furnish commercial grade operation and maintenance support services that recur on a monthly basis. These basic monthly services (BMS) are standard support services necessary to operate and maintain the base communications switching and distribution systems IAW the original equipment manufacturer’s recommended schedule and established commercial grade specifications, standards and best practices as set forth in paragraph 1.3.1 – 1.3.4 of this PWS, and Service Delivery Summary

(SDS) in 2.0. These services establish the maintenance baseline for performance of monthly services required by the Government. These services shall be performed by the Contractor at a fixed monthly maintenance fee as stated within the contract.

1.1.1 This PWS provides for standard basic monthly maintenance and mission support services of the BTS. This PWS is intended to provide the Contractor general information concerning the scope or content of the work to be performed during the term of this contract. It prescribes the

Original Equipment Manufacturer’s (OEM) procedures and best commercial practices for performing or conducting systems maintenance and it sets forth those tasks the Government anticipates and expects the Contractor to perform during the term of contract. It is not an inclusive list of all services to be performed, and the Contractor may be required to perform other tasks necessary to meet commercial standards or to properly maintain the BTS. These tasks align and correlate directly with the SDS. The Contractor shall determine the method and manner of performance required to properly perform BTS maintenance or systems operation. The Contractor shall assess the level of quality assurance needed to ensure system performance based on criteria or factors listed in commercial OEM standards as well as any or all parts of this document. Specifications and references to directives, bulletins etc. listed within this document are provided for the sole purpose of describing the typical work to be performed by the Contractor and the customary specifications that would apply for this type of work on

Government switching systems, infrastructure or equipment. Overall responsibility to properly maintain and operate the BTS(s) and infrastructure or equipment shall always rest with the

Contractor and be performed IAW the commercial manufacturer’s recommended procedures, scheduled tolerances or instructions. Compliance is the sole responsibility of the Contractor.

Unless specifically authorized by the Contracting Officer in writing, the Contractor shall determine and provide for all personnel, equipment, parts, material, tools, labor and any other items and services necessary to perform operations and maintenance of the BTS 24 hours per day, 7 days per week. Contractor shall perform O&M on the switching system(s), transmission equipment, ancillary equipment, customer premise equipment (CPE), and the inside and outside cable plant and perform recurring support services. All materials purchased or used under the resulting contract shall be Year 2000 compliant.

1.1.2 During the performance of this contract, the Contractor may be required to provide for and support base mission changes, major or minor BTS infrastructure modifications, and other support requirements necessary for the BTS to meet mission requirements. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network installations and upgrade, contractor provided workshop, dial central office reconfigurations to include routing and diversity requirements and any other environmental changes that could impact or alter the base

BTS requirements. This contract may also be used to install telecommunications wiring in dormitories, military family housing, visiting airmen’s and officer’s quarters, temporary lodging facilities, other communications systems and devices, etc.

1.1.3 Personnel Qualifications. The Contractor is solely responsible for ensuring that sufficient personnel are assigned to this contract and that all personnel are experienced and qualified, to include any required certifications, deemed necessary to perform the services listed in this PWS.

The Contractor shall identify and notify the CO as to key personnel and their qualifications prior to commencing work. All personnel shall be proficient in understanding, reading, writing, and speaking the English language. The Contractor shall provide for and maintain the capability to create, update or post changes to drawings, plant records or documents using Government provided (commercial) Microstation software. The contractor shall be responsible to be qualified on equipment identified in Appendix 5.2.

1.1.4 Relational Value Adjustments. The contractor shall maintain the BTS in accordance with the terms and conditions of the contract document including the requirements of the Basic

Monthly Services detailed in 2.0 Service Delivery Summary (SDS). However, in the event the requirements stated in 2.0 SDS are not complied with, a relational adjustment will be deducted from the Monthly Maintenance payment.

1.2 Requirements

1.2.1 Accident/Incident Reporting and Investigation. Record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or CSO. The Contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority through the CO. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the

CSO until the investigation is completed.

1.2.1.1 Subcontractor Safety. The Contractor shall be responsible for ensuring subcontractors satisfy the safety and health requirements set forth in this contract and those specified by local safety and health personnel. The Contractor shall include a stipulation in all subcontracts to require subcontractors to comply with applicable safety and health requirements.

1.2.1.2 Hazardous Material Identification. Material Safety Data Sheets (MSDS) shall be submitted IAW FAR Clause 52.223-3, ―Hazardous Material Identification and Material Safety

Data,‖ for any hazardous materials (paints, solvents, cleaners, encapsulating compound, etc.) to be used in performance of the contract. The MSDS must be on file with the Base Environmental

Management Office prior to any use of the hazardous material. (Contract Data Requirement

List (CDRL) A004)

1.3 BMS Standard Monthly Maintenance, Operations, and Mission Support (includes all labor and material; tools and equipment to provide for monthly maintenance services).

NOTE: Monthly maintenance does not include work orders for pre-priced contract line items.

Work orders will only be accomplished IAW 1.4 Recurring Support Services, to include relocates and removals.

1.3.1 Perform Systems Maintenance.

1.3.1.1 Contractor shall operate and maintain the switching system(s) identified in Appendix 5.2

IAW the OEM manuals listed in Section 5.7 of this PWS or as may be released by the manufacturer. Acceptable standard performance level shall be measured by a determination of the total systems availability (up time) and reliability rating during any given month. A minimum systems useable availability of 98.5% shall be maintained by the Contractor.

Excluding any scheduled and approved system downtime by the CSO, a maximum period of four hours down time shall not be exceeded during any one month period. Monthly services include installation of materials purchased and called out under Contract Line Item Numbers (CLINs)

X004 and X005 of the contract or as may be necessary to direct install Government-furnished material and equipment (GFM/GFE). All equipment or services completed by the Contractor shall automatically roll over and become part of the monthly maintenance services. The

Contractor shall ensure that adequate personnel are available at all times to perform services.

The Contractor shall also make provisions and perform any required system(s) add, delete or relocation services as a function of BMS.

1.3.1.2 Contractor shall maintain inside and outside plant cable and equipment as identified in

Appendix 5.2 IAW applicable documents listed in Section 5.7 of this PWS. The Contractor shall accept all third party cable or equipment installations for maintenance under the contract. The

CSO will be notified of any installation found to be incomplete or not installed according to industry standards. The BTS Contractor is expected to ―maintain‖ the installed infrastructure and will not be held responsible for completing third party installations or bringing third party installations up to industry standard, except as may be negotiated and awarded by modification to the contract. Future installations, if performed outside the contract, shall be negotiated and added for maintenance. The Contractor shall maintain 98% in-service availability on all systems infrastructure providing useable connectivity for all user, network or end user systems and devices.

1.3.1.3 Contractor shall identify and coordinate verbally with the CSO the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon Government user work schedules. The user must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow established local procedures for scheduling and implementing scheduled outages and in all cases, notification shall include the reason for the interruption, duration, start and stop times, and the equipment, lines, and buildings affected.

1.3.1.4 Contractor shall perform Preventive Maintenance Inspections (PMIs). PMIs shall be performed as required on all switching and power systems IAW manufacturer recommended or established schedules and/or manuals. Electrical characteristics tests shall be conducted on the

Base Distribution System (BDS) cables. (CDRL A001)

1.3.1.4.1 Contractor shall randomly test and document 10% of the spare conductors across the cable count of each cable quarterly. The PMI random test records shall include cable number and conductors (copper pair or fiber optic strands) tested. The record shall annotate the ―new‖ bad conductors detected and the existing number of bad conductors. The record shall be available for inspection and analysis by the CSO to facilitate repair activity when conductors are determined non-serviceable to initiate fault detection and location. Determination will be based on the number of bad conductors in a cable from local cable records and the total number of conductors in the cable. A schedule of the cables shall be coordinated with the CSO to determine when the cables shall be tested. Each cable through its total count of selected conductors to test shall be tested and documented. The schedule will prevent duplicate testing until all spare conductors have been tested. The CSO shall be informed (as requested by the

CSO) when the testing on each cable is completed and where the test records will be located.

The CSO may direct the contractor to trace or test cable by tone or light on an as needed basis.

1.3.1.4.2 Contractor shall perform PMI cable analysis on Government BTS infrastructure and maintain records of analysis results for cable pressure checks on aerial or underground cables.

All cable analysis performed shall be IAW industry specifications, frequency and standards.

Contractor physical documents shall be retained on site and made available for review by CSO.

Alternatively, if electronic documentation is implemented, access shall be granted to vendor databases, storage media or files.

1.3.1.4.3 Contractor shall develop a Preventive Maintenance plan for the scheduling and performance of PMIs. The Contractor shall coordinate additions, deletions, and changes to the plan with the CSO. All preventive maintenance inspection records shall be documented IAW standard industry practices. Contractor physical documents shall be retained on site and made available for review by the CSO. Alternatively, if electronic documentation is implemented, access shall be granted to vendor databases, storage media or files. When Government-owned electronic documentation systems are available, the contractor shall be required to use them. In all cases, PMI records shall reflect acknowledgement of completion by the user. If malfunctions or problems are noted as a result of the PMI, the Contractor shall annotate the record with equipment data, serial number, etc., as well as the corrective action taken by the Contractor.

(CDRL A001)

1.3.1.4.4 Contractor shall perform a scheduled PMI battery test of the power system. PMIs shall test and document the power systems identified in Appendix 5.2 annually. Each power system shall be tested IAW manufactures specifications.

1.3.1.5 System and Service Outages.

1.3.1.5.1 Contractor Availability The Contractor shall provide a key personnel listing and contact information to the CSO or QAP and keep that information current on a quarterly basis during the term of the contract. The Government shall have access to Contractor personnel

100% of the time in case of emergencies, outages, alerts and exercises, twenty four hours a day, 365 days a year. If called, the Contractor or required personnel should report for duty and provide support as necessary until the emergency, alert or exercise is completed.

1.3.1.5.2 Contractor shall respond and restore all system and service outages. If multiple facilities, areas, primary trunks or cables are impacted, the CSO will assign the category of the outage and establish the repair priority. The Contractor shall restore services in the priority order determined by the CSO and the Restoration Priority List (RPL) shall apply in the absence of the

CSO. (Definitions in Appendix 5.4 of this PWS. See Appendix 5.1 for workload estimates.)

The Contractor shall restore service within the specified time listed below from the time notification is received. The Contractor shall verbally notify CSO upon restoration of service providing the time service was restored and a description of repair action. The Contractor shall work closely with CSO on all service or system outages. The CSO may grant exceptions to the established restoration time limits. If granted, the work shall be completed within the time specified by the CSO. The Contractor shall maintain an accurate and readable record of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration.

Emergency Outage: Within two hours.

Serious Outage: Within six hours.

Routine Outage: Within one duty day.

1.3.1.5.3 Contractor shall provide and deliver remote monitoring of the switch system(s) without requiring assistance from base personnel. Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. If a remote diagnostics modem is used, it must be user name and password protected. Contractor is responsible for all materials and equipment necessary to implement remote monitoring and shall take all actions to implement the plan and comply with telephone switching security standards IAW Air Force

Instruction (AFI) 33-111.

Whenever remote monitoring is to be employed, the Contractor shall include a maintenance service plan supported by a vendor who can provide:

a. Remote monitoring of the telephone switching system(s)

b. Remote diagnostic performance

c. Remote alerting of local maintenance personnel

d. Emergency technical assistance support

e. Replacement of the telephone switch related circuit cards

f. Translations development and change support

1.3.1.5.4 The Contractor shall determine if a recorded problem or system failure is attributable to the switching system, BTS, or other causes. If the malfunction is determined to be due to other causes (outside the Contractor-maintained system/equipment), the Contractor shall immediately notify the CSO. If the cause of failure is determined at a later time to be related to the BTS, the

Contractor may be liable for the cost of any third party service calls or charges necessary to isolate and repair the problem.

1.3.1.6 Contractor shall provide location, staking, and marking services on encased or direct buried conduits/cable. When requested by the CSO, the Contractor shall provide for marking and staking of the base cable plant to reduce the likelihood of damage to the cable during ongoing or planned excavation in a designated area. The Contractor shall provide these services for any and all cables located on the base premise. As part of the standard BMS maintenance fee, the Contractor shall mark up to (See Appendix 5.1 for workload estimates) feet of cable per task order base period and each option period (if exercised). Additional quantities of marking and staking services will be ordered as recurring support services. For routine requirements, the

CSO will provide notification to the Contractor 24 hours before the location and marking service is required. Under an emergency condition as determined by the CSO, the Contractor may be given only two hours notice. An emergency condition is one that may impact the organizations ability to fulfill its mission. The Contractor shall locate and mark buried cable within 3 foot of the actual location at 10-foot intervals (or as specified in individual task orders) and at direction changes. The marking shall begin two feet from the point of entry into the work area and shall continue two feet past the point of exit from the work area. The period for completion of this effort will be negotiated between the CSO and the Contractor. Nominal times for completion are:

Emergency: Within two hours.

Routine Marking: Within 24 hours.

1.3.1.7 Contractor shall perform system cross-connect and disconnect services. As part of the

BMS, the Contractor shall perform those cross-connects and disconnects that are required or incidental to the performance of systems maintenance actions. Cross-connects and disconnect services that are associated with installation of recurring support services or cross-connects required to establish new services shall be ordered separately.

1.3.2 Contractor shall perform all switching systems operating functions to include, but not limited to the following tasks:

1.3.2.1 Contractor shall operate switching system(s) identified in Appendix 5.2 IAW manufacturer manuals.

1.3.2.2 Contractor shall operate and maintain inside and outside plant equipment identified in

Appendix 5.2 IAW with applicable documents.

1.3.2.3 Contractor shall start and configure the system(s), respond to console messages, execute available diagnostic routines, and continuously monitor system status for each switch.

1.3.2.4 Contractor shall power down and start up the system(s): mount and remove disks, cartridges, or tapes; select input/output files; load programs, files, and data base(s); and perform recoveries from machine stops or malfunctions.

1.3.2.5 Contractor shall perform disk, cartridge, or tape backup of the switching system(s) memory within 24 hours of data base changes. When no data base changes have occurred over a

7-day period, the Contractor shall be required to perform switching system backup.

1.3.2.6 Contractor shall perform System/Data Administration on all equipment and software associated with the BTS specified in Appendix 5.2.

1.3.2.7 Contractor shall perform software functions and translations for any trunk or circuit configurations required by on base systems or users, perform add, move, change, delete, query of a circuit or system data, directory assistance information, service order, trouble assistance, records administration, and billing.

1.3.2.8 Call Accounting System (CAS). The Contractor shall support operations of the CAS.

Support includes storage and output of records and formatting of the switching system. The

Contractor is responsible for input, manipulation, or analysis of data. The Contractor’s responsibility for any billeting CAS will be limited to the above functions; the demarcation point will be at the switch port. The contractor will generate and load Personal Identification Numbers

(PIN) into the call accounting system with user information. Contractor will assist in CAS reports.

1.3.2.9 Working relationships with the base personnel. The Government mission is constantly being changed to meet world threats and requirements. Missions are frequently interrupted by base exercises or actual ongoing base security events. The desire and objective of the Government is that the BTS Manager and all personnel assigned under the contract establish and maintain a positive professional image and working relationship. It is desired that the

Contractor’s staff interface with CSO to establish and maintain effective communication channels and be proactive and fully supportive during Government mission requirements.

1.3.2.10 Voice Mail Process System (VPS). The Contractor shall support operations of the

VPS. Support includes management and administration of system network table and networking plan for multiple systems, additions, deletions and modifications to users mailbox, distribution list, holiday schedule tables, and daylight saving time. Application support includes diagnostic, maintenance and minor programming change on current software applications. System backup includes backup of system configuration, names, and print ―list all‖ of database.

1.3.3 Contractor shall perform traffic measurement and analysis: within system capabilities and limitations, perform analysis and studies on the base switching system. (CDRL A002)

1.3.3.1 Perform traffic measurements and analysis/studies for the switching system(s). (CDRL

A002) The information required by the CDRL must cover no less than a five day period, (Monday-Friday), and include, at a minimum, the following:

a. Trunk Traffic Summary identifying each trunk group by: number, name, description, direction, and the desired Grade of Service (GOS).

b. Individual Analysis of Each Trunk Group by:

1. Number and name,

2. Type,

3. Quantity (total and working),

4. Average busy hour,

5. Maximum usage,

6. Average minimum usage,

7. Average maximum usage/trunk,

8. Percent occupancy at average maximum usage,

9. Current GOS at average maximum usage,

10. Number of trunks required for recommended GOS,

11. Recommendations based on the information provided in the analysis.

1.3.3.2 Traffic Measurement & Analysis Terminology:

a. Average Busy Hour: Identifies the busiest hour periods during the study period.

b. Maximum Usage: Reports the largest measured usage for the study period for a trunk group.

c. Average Maximum Usage: Attempts to "smooth" the high busy hour traffic peaks for the study period. This prevents over and under measurement by averaging the peak busy measurements.

d. Average Maximum Usage/Trunk: Provides the average usage per each member of a trunk group.

e. Percent Occupancy at Average Maximum Usage: Provides information on trunk group usage for the average busy hour usage. For example, 50% occupancy would indicated that at the average peak usages only 50% of the trunk group was being used.

f. Current GOS at Average Maximum Usage: Provides the GOS for the average measure peak service for the trunk group installed.

g. Number of Trunks Required for Recommended GOS: Provides the determined number for trunk group members (circuits) needed to sustain the recommended Grade of Service.

h. Figures: Provide a graphical representation for the data collected.

i. Recommended Action: Provides a judgment based only on analyzed findings versus installed/working trunk group members.

j. Measurements: Are based on hourly measurements, preferably from "on-the-hour" to

"on-the-hour" during "normal" duty hours.

k. Traffic Usage - CCS (Hundred Call): Is a measurement of busy status of a measured trunk group. 36 CCS is a full period usage, that is, 36 CCS is one hour of usage per circuit. Typically measurements are made every 10 seconds or 100 seconds on the measured circuits. One Erlang is another way of also saying 36 CCS. For example, 1

Erlang is one full hour of measured usage; 1.5 Erlang is equivalent to 1 1/2 hour of usage on a trunk group measured during one hour. In this case, there must be more than one circuit in the trunk group to obtain more than 1 Erlang (36 CCS) of usage in a one hour measured period.

l. Grade of Service (GOS): Is an expression to relate the number of call attempts that were not successfully completed. In terms of trunk traffic studies, GOS is a reflection the number of calls blocked (not completed) due insufficient trunk circuits.

Typically, the Poisson (pronounced POY-SON) GOS equation is used. This method assumes that calls are not held when trunks are busy and are cleared from the queue.

Other GOS theories allow for calls being held in queue when blocked, however, generally the Poisson method will provide satisfactory determinations.

The GOS for an outgoing trunk group with the number of attempted called block due to insufficient trunk circuits can be determined. Generally, the GOS for an incoming trunk group can be determined based on the traffic usage and the number of trunk members, however, the number of calls blocked due to insufficient trunk circuits will not be known. However, a high GOS value or high average traffic usage (33 CCS or higher) will indicate very possible call blockage for the incoming trunk group.

GOS in terms of P.01 - For example, is the probability of 1in 100 calls being blocked due to insufficient trunk circuits. Similarly, P.001 is the probability of 1 in 1,000 calls being blocked due to insufficient trunk circuits.

m. Trunk Group: Refers to the entire group of circuits such as Defense Switched

Network (DSN), city incoming, or city outgoing. Trunk group members or trunk circuits refer to the individual circuits of a trunk group, such as 36 DSN trunk group member or circuits.

n. 2-Way Trunk Group: is the ability of a trunk group to originate calls in both directions. An incoming trunk group is a trunk group that can only terminate calls into the Private Automatic Branch Exchange (PABX). An outgoing trunk group is a trunk group, which can only originate calls outgoing from the PABX

With the exception of "radio type" communications, all trunk circuits are duplex operation. This means that whether the trunk is a 4-wire or 2-wire type voice communication can occur in both directions simultaneously. 4-wire circuits imply separate transmit and receive facilities/wire pairs; while 2-wire circuits imply transmit and receive.

1.3.4 Contractor shall perform support services:

1.3.4.1 Contractor Support for Government Engineering and Installation. Upon direction of the CSO, the Contractor shall provide technical support efforts to include an interchange of information about technical parameters and capabilities of the BTS, locate and identify building terminals, communication rooms, and verify cable record information. This effort includes setting of equipment options to determine proper operational conditions, restoration of service to existing equipment, establishment of service to new facilities, or transfer from one system to another system. This includes support on hardware and software upgrade actions that occur during performance of this contract. Contractor shall cooperate and coordinate with the QAP during any BTS reconfigurations, relocations, expansions, and upgrades provided by CSO or other Government contracts. The contractor shall maintain records on all equipment and cable as directed by the CSO.

1.3.4.2 Contractor Interface and Support for other Vendors. The Contractor shall cooperate, share and exchange routine or available technical and system equipment interface information with other vendors and the local exchange and long distance (IXC) carriers in areas of service operations, cutover of services to new facilities, and restoration of long haul and other

Government-leased circuits.

1.3.4.3 At the request of the CSO, the Contractor shall review program or project drawings and provide comments concerning communications requirements within 10 working days from receipt. The Contractor shall attend designated design review meetings as notified by the CSO.

For planning purposes, the BTS manager shall attend up to 10 local vicinity meetings per month.

1.3.4.4 Contractor shall perform site surveys and Rough Order of Magnitude (ROM) estimates. Government QAP’s will accomplish daily routine site surveys. Contractor site surveys should only be accomplished when the scope falls outside of the QAP’s technical knowledge. Upon receipt of an Information Technology/National Security System (IT/NSS) AF

Form 3215 (or electronic version) and request from the QAP, the contractor shall review the AF

Form 3215 requirement and provide a draft technical solution and a ROM on cost of implementation. The Contractor shall provide the draft solution to the QAP using the standard work order format, listing those efforts/items required to complete the job. Wherever possible, the Contractor shall identify existing contract CLINs/PIDs for technical solutions. The

Contractor shall provide the draft within specified time stated below from receipt (See Appendix

5.1 for workload estimates). Upon acceptance of the draft technical solution by the CSO, a work order will be issued if funding is acquired.

Emergency: Within one hour.

Priority: Within one duty day.

Routine: Within three duty days.

1.3.5 Contractor shall establish and maintain BTS system records.

1.3.5.1 Work Center Records. All BTS records and documents created and maintained by the

Contractor remain the property of the Government. The Contractor shall update work center records within five days after completion of a new task or work order. All records shall be retained and be available locally (on-base) for review or use by the CSO, CO, QAP, and other authorized personnel. If electronic media is used, the Contractor shall make provisions for

Government access to databases, servers, media or other documentation. The Contractor shall update all errors found or identified during review of the work center records. At the completion of the contract, all records and record generating software will remain at the location designated by the CSO.

The Contractor shall maintain or create work center records as listed below:

a. PMI Schedules (1.3.1.4) (CDRL A001)

b. Cable Installation Test Results (1.3.5.12) (CDRL A003)

c. PMI Inspection Records (1.3.1.4.1)

d. PMI Malfunction Report (1.3.1.4.3)

e. Maintenance/Repair Logs (1.3.5.2)

f. Communications and Information Systems Installation Records (CSIRs) (1.3.5.3)

(CDRL A006)

g. Scheduled Service Interruption Records (1.3.5.5)

h. Recurring Support Service Order Records, Including Warranty Records (1.3.5.4)

i. Telecommunications Management System (TMS) (NetPlus & CAIRS) (1.3.5.7)

j. Quality Control Records (1.3.5.8)

k. Switching System and Inside & Outside Plant Equipment Records (1.3.5.9 & 1.3.5.10)

l. Cable Pair Assignment Records (1.3.5.11)

m. Air Force Logistics Support Spares Records (1.3.5.13)

n. Traffic Measurement Records (1.3.3) (CDRL A002)

o. Equipment Inventory Records (1.3.5.15) (Appendix 5.2) (CDRL A005)

p. CLIN/PID Utilization Report (1.3.5.14)

q. CAS Records (1.3.2.8)

r. System Security Audit Report (1.3.5.16)

s. System Capacity Records (1.3.5.17)

t. Contractor-Furnished Hazardous Material (1.2.1.2 & 1.3.5.18.1 c.) (CDRL A004)

u. Reserved

v. VPS (Voice Processing System) Records (1.3.2.10)

Additionally, the contractor shall maintain records of all other cable and equipment that may be directed by the CSO.

1.3.5.2 Contractor shall establish or create a maintenance/repair log. The Contractor shall maintain an accurate and readable BTS Maintenance Log to show all maintenance and inspections performed during each 24-hour period as a result of trouble report actions or scheduled/unscheduled outages. The log shall be initialed by the BTS Manager and shall include as a minimum:

a. Initials of the first and last name of the person reporting a discrepancy.

b. The time a discrepancy was reported (start time).

c. A short description of the discrepancy (reason for scheduled/unscheduled outages).

d. Identification of the customer/user by station line affected (telephone number or circuit number).

e. Location of equipment (building and room number, etc).

f. The time a technician(s) was dispatched.

g. The time discrepancy was corrected (stop time). Annotate the log with the person or office contacted to provide status information.

h. Corrective action(s) taken.

i. Priority (emergency, catastrophic, serious, or routine outage(s)).

1.3.5.3 Contractor shall update and maintain Communications and Information Systems

Installation Records (CSIRs). Three copies of the CSIR will be updated as prescribed IAW

AFI 21-404. The updates are required when any change or action affects an existing record or upon the detection of an error. Two copies of all updated records will be provided to the QAP

IAW CDRL A006.

1.3.5.4 Contractor shall maintain work center records for recurring support service order records, including warranty records The Contractor shall maintain an accurate and readable record of all Recurring Support Service orders received from the CSO. This record shall include the times and dates requests were received, the survey completion date, the time the work started and was completed, and the number of man-hours used for emergency recurring support service orders. These records shall also include the location and office where the recurring support service was performed.

1.3.5.5 Scheduled Service interruption Records. The Contractor shall maintain an accurate and readable record of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration.

1.3.5.6 Reserved

1.3.5.7 Telecommunications Management System (TMS) (NetPlus & CAIRS). The

Contractor shall be responsible for performing daily operation and cable assignment record update actions using the installed database management system or any updated system that provides for this function during the term of the contract. Cable record updates may occur automatically as a subfunction of switching system reprogramming actions or updates may require the contractor to manually enter the cable data upon completion of individual work orders or record changes. Record updates shall be completed by the contractor within two duty days after the telephone circuit (voice/data) has been installed/relocated/disconnected or changed. The site TMS system in use may be integral to and function as part of the OEM switching system configuration or be a commercial add on software package that allows for or facilitates the performance of cable assignment administrative record keeping functions. Known systems in use include versions of NetPlus and Cable Assignment Information Record System

(CAIRS), although other commercially released systems may be employed by Government activities. The contractor shall ensure that cable record systems back-up functions are performed on a periodic basis or as requested by the CSO. System back-up shall be maintained by the contractor to enable system recovery and restoral within 24 hours of a system failure. The contractor shall keep records of all cable and equipment for which the CSO so directs the contractor.

1.3.5.8 Contractor shall establish and maintain Quality Control Records. Maintain accurate and readable records of all inspections of services and necessary corrective actions taken.

1.3.5.9 Contractor shall maintain Switching System Records. Maintain and update the switching system records located at the on-site work center.

1.3.5.10 Contractor shall maintain and update Inside and Outside Plant Equipment Records.

Maintain inside and outside cable plant, ancillary, and premise equipment records.

1.3.5.11 Contractor shall maintain and update Cable Pair Assignment Records. Maintain accurate and readable cable pair assignment records in hard copy and computerized format.

1.3.5.12 Contractor shall perform cable installation tests and provide results IAW CDRL

A003.

1.3.5.13 Air Force Logistics Support Spares Records. The Contractor shall maintain and update the Air Force Logistics Spares records in the on-site work center. Records include spares inventory list and spares replacement log:

a. Spares inventory list shall include, as a minimum, Program Element Code (PEC), serial number, description, quantity, and vendor.

b. Spares replacement log shall include, as a minimum, name of calling and called personnel, time, requesting description, Material Return Authorization (MRA) number, equipment item’s PEC and serial number, shipping date, and material return date.

1.3.5.14 CLIN/PID Utilization Record. On a monthly and cumulative basis, the Contractor shall be responsible for creating and maintaining an electronic record of the quantity of the

CLINs/PIDs used under the contract.

1.3.5.15 Contractor shall perform Equipment Inventory. The Contractor shall review the list of equipment (Appendix 5.2) and prepare an update of equipment inventory IAW CDRL A005.

The inventory shall be formatted in the same manner as in Appendix 5.2.

1.3.5.16 System Security Audit Report. The weekly audit reports shall contain, at a minimum, the following information: Number of login attempts (remote and local); Password Changes

(any critical table modifications including new user accounts). A user event log shall also be maintained.

1.3.5.17 Contractor shall prepare and maintain System Capacity Records. These records shall be available to Government personnel as identified by the QAP.

1.3.5.17.1 Semi-Annual System Capacity Records.

a. Outside Plant Cables: Each (distribution center) cable includes the total count, type of cable (e.g., 1500 pr 24AWG filled, 36 strand single mode 10 micron filled loose tube), number of conductors used, bad, and spare(s).

b. Each Bldg: Each cable terminated includes the total count, type of cable (e.g., 100 pr 24AWG filled, 12 strand multimode 62.5 micron, filled loose tube), number of conductors used, bad, and spare(s).

1.3.5.17.2 Quarterly System Capacity Records.

a. Host telephone switch:

(1) Total line ports, total ports used

(2) Line Port type analog|digital|ISDN|etc.: total installed, total used

(3) DS-1 digital trunk ports: total ports, total ports used, total port available

b. Remote telephone switch (host – remote switching system)

(1) Total line ports, total ports used

(2) Line Port type analog|digital|ISDN|etc.: total installed, total used

(3) DS-1 digital trunk ports: total ports, total ports used, total port available

1.3.5.18 Safety, Environmental, and Other Local Requirements.

1.3.5.18.1 Contractor shall meet with appropriate local safety and health, environmental, and civil engineering offices prior to the commencement of work or within 10 days after start of contract performance to:

a. Determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes and local procedures to be followed in the event such problems are encountered.

b. Ensure that any required environmental assessments have been accomplished and that any problems identified have been resolved. An environmental assessment is required at each site requiring demolition/construction/upgrade before work can begin. This assessment is not a Contractor tasking. Advise the CSO immediately upon learning that an environmental assessment has not been accomplished. The

Contractor shall not begin work before the environmental assessment has been accomplished and any problems identified have been resolved.

c. Determine local procedures to be followed concerning the use, disposal, or reporting of use of hazardous materials (CDRL A004).

d. Determine any additional local procedures to be followed concerning the work to be performed and comply with OSHA and AFOSH standards.

1.3.5.18.2 Base Civil Engineering Work Clearance Requests. Obtain a Base Civil

Engineering Work Clearance Request, AF Form 103, prior to any trenching or digging. Obtain an approved Base Civil Engineering Work Request, AF Form 332, prior to any facility, manhole, or hand hole modification. Trenching, excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking and barricading of open trenches, is to be performed IAW OSHA standards, any local procedures, and other provisions of this contract.

1.4 Recurring Support Services.

1.4.1 Contractor shall Provide Recurring Support Services. Recurring support services are those services necessary to satisfy the BTS equipment, but will not exceed the capacity of the system unless specifically approved by the CO. Examples of recurring support services include, but are not limited to, future equipment purchases, installations, removals, or relocations.

Additionally, it may include installation or removal of cables/transmission media as required for the support of new requirements; and Monthly Maintenance of these equipment items/media

IAW the definition of ―Monthly Maintenance‖ in Appendix 5.4.

1.4.2 Recurring Support Services Order. The Contractor shall adhere to the following work order procedures and requirements for processing recurring support service orders.

1.4.2.1 Work orders for pre-priced items may be prepared by the QAP or by the Contractor.

Work orders prepared by the Contractor shall be submitted for approval to the QAP. All work orders shall be prepared on DD Form 1367, Commercial Communications Work Order (CCWO)

(or electronic version). Work order numbers shall be established by the QAP. If requested, the

Contractor shall visit the proposed work site with the QAP to ensure agreement on the work to be performed.

1.4.2.2 All work orders issued hereunder are subject to the terms and conditions of the contract.

In the event of conflict with any work order, the contract will take precedence. Refer any disputes concerning work orders to the CO.

1.4.2.3 The CSO will classify work orders as routine, priority, or emergency. The CSO is authorized to reclassify/reprioritize work orders without cost before work commences. If work has been initiated on a work order and rescheduling is required, an appropriate adjustment shall be made to the completion date. The Contractor shall comply with the time limits listed below from the time of receipt of the work order. All cable cut repairs shall be classified as emergency unless determined otherwise by the CSO.

1.4.2.3.1 Routine. The Contractor shall complete routine work orders within 10 duty days (see

Appendix 5.1).

1.4.2.3.2 Priority. The Contractor shall complete priority work orders within three duty days

(see Appendix 5.1).

1.4.2.3.3 Emergency. The Contractor shall respond to emergency work orders within one hour of notification and shall complete the work order within four hours of receipt of the work order

(see Appendix 5.1).

1.4.2.3.4 Exceptions to time limits may be allowed, with the written approval of the CSO. In such cases, the work shall be completed within the agreed time and the work order shall be considered complete under any required delivery schedule.

1.4.2.4 Work orders placed under the contract will contain the following information, consistent with the contract terms:

a. Date of preparation.

b. Contract number and work order number.

c. Contract line item or sub-line item number, description, quantity ordered, building number, room number, and contract unit and extended prices.

d. The work order priority and established completion time.

e. Any other pertinent information the government deems necessary.

1.4.2.5 Work orders will normally be accomplished during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours (see Appendix

5.4). The Contractor is responsible for covering such situations with adequate personnel and completing the work within the stipulated time.

1.4.2.6 The CSO is authorized to place work orders directly with the Contractor for all

CLINs/PIDs excluding those subject to Davis-Bacon wages. Any work order for construction

CLINs/PIDs in excess of $2,000.00 must be approved by the CO.

1.4.2.7 Work orders for Time and Materials (T&M) CLINs X009 and X010 shall be approved by the CO, regardless of dollar value, unless delegated, in writing, by the CO. In addition to the requirements of subparagraph 1.4.2.4, work orders for jobs under CLINs X009 and X010 shall identify the labor categories and rates from Section B, the estimated period of time required to accomplish the job, the materials estimated to be required to complete the job, and a total not-to-exceed (NTE) price for the job. If upon receipt of the order, it appears to the

Contractor that it will not be possible to complete the job within the NTE price and/or that significant variations from the estimated labor categories, hours, or materials will be required, he shall reject the order in writing and provide the reasons for rejection to the CO along with a proposal for an acceptable order. After installation completion, the QAP and BTS Manager will initial the work order to verify actual amounts and types of materials used. A copy of the actual material invoice will be retained by the QAP. The BTS Manager shall annotate actual hours and labor categories on any work order. The Contractor may then invoice for the job to include the actual time sheets and proof of material invoices paid in support of the monthly invoices.

Payment will be made IAW FAR 52.232-7, which includes a description of the reimbursable material costs and the proper basis for charging the Government. T&M shall include the maintenance and operation appropriate for the items installed for the remainder of the contract

IAW the maintenance requirements of this PWS.

1.4.2.8 The Contractor has 24 hours, from receipt of work order, to reject a routine or priority work order and 2 hours to reject an emergency work order. Reasons for rejection shall be provided in writing to the CSO. During normal duty hours, the CSO will provide the work order and reasons for rejection to the CO, for determination as to whether or not the work order is within the terms and conditions of the contract. Upon CO determination, the work order will either be reissued or canceled. During other than normal duty hours, the CSO shall direct performance on emergency work orders.

1.4.2.9 Provide copies of all completed work orders issued under this contract to the CSO upon completion.

1.4.2.10 Timely submittal of monthly invoices and supporting documentation. The contractor shall accurately prepare and submit monthly invoices not later than the fifth day of the month following receipt of the services. The contractor shall submit an original and one copy of the invoices to the QAP.

1.4.3 Switching System Post-Cutover Support. If necessary during the performance of this contract, the contractor shall support BTS cutover requirements. This period shall be comprised of a maximum of 24 working days beginning on switch cutover day. The Contractor shall provide the support necessary to correct the inside plant, outside plant, and premise equipment cutover errors and anomalies expected with a complete switching system and/or outside cable plant replacement. The Contractor shall provide all material, labor, tools and equipment necessary to correct these errors. These errors are in the same type and scope as the maintenance items however the quantity is much larger and needs to be corrected quickly. The CSO will provide prioritization of corrections as needed. The period will also include the first weekend after switch cutover. Efforts include trouble shooting, repairing, and isolating failures such as database changes (in the switches, records management system, or cutover sheets); trouble isolation in Outside Plant (OSP); isolating cross-connect errors and making corrections in premise equipment and Main Distribution Frame (MDF); (Proprietary)-Phone placement errors/correction, etc.

1.4.4 Communications and Information Systems Installation Records (CSIRs). If necessary during the performance of this contract, the Contractor shall provide the support to migrate and update the hard copies of the current cable drawings into the Base map in Microstation format.

The Government shall make available to the Contractor the necessary computer equipment with

Microstation software and the Base map in electronic format. The update process shall include, but is not limited to, verification of existing cable paths/runs indicated on current hard copy drawings, and ensuring that the…