NOSB_Atch_27_Training_Plan_Template_FFP_STO_Amend_0006.docx

This Training Plan Template is to be used to develop prices required for input in

Section J, Attachment 19 Training Tab. Training shall be consistent with the offeror’s approach for the CITS ITS FFP Sample Task Order, Section J, Attachment 14.

)Training Plan for Yokota AFB, Japan Information Transport System Inc 1 Template

ESC/HNIB

29 Randolph Street, Building 1102C Hanscom AFB, MA 01731-2110 ESC/HNIB Approval

ITS Inc 1 PROGRAM MANAGER

Table of Contents

APPENDICES

APPENDIX A: TRAINING EVALUATION SURVEY

FA8771-09-R-0019 0006

Attachment 27

1.0 OVERVIEW

This document provides a detailed training plan for the Information Transport System (ITS) Inc 1 training at Yokota AFB.

The objective of the training described in the plan is to introduce base personnel to the ITS Inc 1 system and its functionality and to provide designated base personnel the knowledge necessary to support, manage, and use the ITS Inc 1 hardware and software system tools to perform their jobs. The training provided as part of this plan WILL NOT create a “mission ready technician” nor is it intended to be “qualification training” that will produce a technician who can immediately perform all aspects of his/her job. The PMO does not provide certification training.

The training provided under this plan provides only the initial training provided by the ITS Program Management Office (PMO). The unit has the responsibility to provide On the Job Training (OJT) and to send personnel to the applicable initial skills / prerequisite training as required.

2.0 ROLES AND RESPONSIBILITIES

2.1 Program Management Office

The Program Management Office (PMO) has overall responsibility for the successful installation of the Information Transport System Inc 1 at each Air Force base. Training is a vital component of the installation and the PMO has identified the ITS Inc 1 Project Lead to oversee the initial training effort. The PMO Project Lead will:

a. Approve the Base Specific Initial Training Plan

b. Coordinate all contractor proposed training

c. Resolve any base specific issues

2.2 Prime Contractor

The contractor shall:

a. Be responsible for overall project management of each site-specific initial training effort.

b. Identify a Training Manager

c. Identify appropriate training classes

d. Identify prerequisites for all training

e. Develop site-specific course materials for in-plant and on-site training

f. Edit this plan into a site-specific Training Plan

g. Schedule classes (hardware/software vendors, third party training, and their own as applicable) to minimize communication squadron mission impacts

3.0 CLASS SCHEDULING

The contractor shall:

a. Schedule all vendor classes in coordination with the ITS Inc 1 PMO Project Lead and the base training POC/Unit Training Coordinator

b. Provide the course name(s), location(s), duration, number of authorized slots and dates to the PMO Project Lead and the Unit Training Coordinator.

4.0 SITE-SPECIFIC TRAINING MATERIALS

The contractor shall:

a. Develop training materials for the courses developed.

b. Provide the training materials to the PMO Project Lead, the Unit Training Coordinator, and each student.

c. Provide each student training materials for all commercial courses scheduled.

5.0 TRAINING MANAGERS

5.1 Contractor Training Manager:

Contractor fills in < not required for Sample Task Order >

5.2 Yokota AFB Unit Training Coordinator/Manager:

PMO/Base provides information to contractor < not required for Sample Task Order >

6.0 TRAINING APPROACH

The ITS program utilizes several training methodologies to ensure Base NCC personnel receive vendor unique skills to operate and maintain their newly deployed network system. These methodologies include vendor specific classroom training, hands-on training in an immersion laboratory, hands-on operational training (during the installation and cutover phase), and follow-on training for one year post-installation.

6.1 Target Audience and Training Prerequisites

AETC is designated as the ITS schoolhouse that provides subject matter expert/ instruction system development (SME/ISD). AETC is also responsible for initial skills training, funding new, and updating established ITS courses.

The target audience for ITS training are those 3D0XX/3D1XX (or civilian equivalent) personnel performing network duties that require the knowledge necessary to support, manage, and operate the ITS Inc 1 hardware.

6.2 Post Training Administrative Procedures

At the completion of each non-commercial training class the instructor shall administer a post-training survey (Appendix A) to each student. This survey must be returned to the ITS PMO Project Lead NLT 30 days after the completion of the course.

6.3 Training Requirements

The overall training efforts include, but are not limited to:

a. One week classroom training conducted by the vendor on base. SONET vendor training, if necessary, shall be separate and distinct from Ethernet vendor training and may not require a full week.

b. One week Integration Lab conducted by the contractor at Yokota AFB (assume the Integration Lab already exists at the base).

c. Contractor on site operational training (i.e. over-the-shoulder training during configuration, installation and cutover)

d. Post Deployment Network Vendor Training (attrition and refresher) provided by the vendor. Two (2) training sessions in the year following System Acceptance. Details about these training sessions to include length of sessions, method for base to request/receive sessions, attendee limitations, etc. will be documented in section 7.4.

7.0 SPECIFIC TRAINING REQUIREMENTS

7.1 Vendor Classroom Training Requirements

ITS Inc 1 Classroom Training focuses on providing Communications personnel the knowledge and skills necessary to use, manage, and sustain the ITS Inc 1 tool set in the performance of their daily tasks/job. It is not intended to create “experts” on the specific software applications.

Air Force personnel receive networking training relative to their individual job function(s) via AETC courses that are normally vendor solution agnostic. In order for the base personnel to operate and maintain the newly installed ITS Inc 1 network system, vendor specific training may be required.

The intent of the course material is to make maximum use of structured, hands-on learning and to facilitate the development of a unit-training program. The overall training effort includes:

a. Fundamentals of networking technology to provide the knowledge necessary to support, manage, and operate the ITS Inc 1 hardware.

b. Theory of vendor-specific technology fielded at Yokota AFB.

c. Use of the software tools to perform daily work related tasks in the NCC functional areas at the contractor’s site and or vendor

d. Site-specific configuration and maintenance of the software at the specific base and or vendor The contractor will develop the course materials to allow instructors to present the class in the following formats:

a. Lecture

b. Demonstration

c. Student performance

d. Include exercises and labs as necessary to illustrate/amplify the learning objectives. Answers shall be provided for all exercises, labs, and/or questions

7.1.1 Ethernet Training Requirements

The minimum requirements for any proposed vendor solution are contained in Table 7.1.

Ethernet Minimum Training Subject Requirements

Ethernet Minimum Training Subject Requirements

RIP v1 & v2

OSPF (Open Shortest Path First)

BGP (Border Gateway Protocol)

How to prevent Routing Loops (Poison Reverse & Split Horizon)

Routing Protocol Convergence

Access lists

Policy Based Routing

Network Address Translation (NAT / Port NAT)

Table 7.1 Ethernet Minimum Training requirements.

7.1.2 SONET Training Requirements

If a SONET solution is required, the minimum training requirements are shown in Table 7.2. <If no SONET solution is required, delete this section. >

SONET Minimum Training Subject Requirements

Table 7.2: SONET Minimum Training requirements

7.1.3 Network/Element Manager System and/or Network Support Systems Training Requirements If the proposed ITS solution requires a new Network/Element Manager or other Support Systems (i.e. access controls systems, syslog servers, etc.) at either the Base or the I-NOSC/MAJCOM Detachment (Det), the minimum training requirements are:

a. Base: Basic course that provides all details required to operate & maintain the system(s).

b. I-NOSC/MAJCOM Det: Advanced course that in addition to the basic course provides the I-NOSC/MAJCOM Det all details required to remotely manage the base system(s).

7.2 Network Integration Lab Requirements

The Contractor shall utilize the Integration Lab at Yokota AFB to conduct a one week training exercise for a minimum of four (4) base personnel. I-NOSC/MAJCOM personnel may be invited to attend this training opportunity as well. This training is intended to introduce base personnel to the ITS Inc 1 network and its functionality and to provide designated base personnel the knowledge necessary to support, manage, and use the ITS Inc 1 hardware and software system tools to perform their jobs. This training will be based on the specific design of the base ITS Inc 1 network and provide the student hands-on experience in the following areas:

a. Physical set-up and installation

b. Switch configuration, maintenance and connectivity testing

c. Operational testing

d. Operation and use of the test equipment

e. Fault detection and correction (trouble shooting)

7.3 On-Site Over the Shoulder Operational Training

The Contractor shall provide base personnel with the opportunity for “over the shoulder” training by supporting the installation and cut over of the network hardware. The intent of over the shoulder training is to reinforce the concepts and skills taught during formal classroom and integration lab training sessions and provide focused experience on the actual installed hardware via experienced network administrators and engineers. The training will include at a minimum:

a. Physical set-up and installation

b. Switch configuration, maintenance and connectivity testing

c. Operational testing

d. Operation and use of the test equipment

e. Fault detection and correction (trouble shooting)

f. Use of Network/Element Management System

7.4 Post Deployment Network Vendor Training

The Contractor shall provide details of all Vendor-specific training that was covered in the final approved VSD. This training shall provide for two post deployment training sessions in the year following System Acceptance. This training can be either Attrition Training or Refresher Training as identified by the unit training manager.

Attrition Training is defined as: Training for new personnel as a result of normal Air Force turnover Refresher Training is defined as: Training geared to highlight equipment or network enhancements after implementation. Refresher training can also include more advanced topics since personnel are experienced with the network.

Insert clarifying information regarding the length of each training session provided, the method used by the base to request annual training sessions, and any other information necessary to ensure Unit Training Managers understand how to obtain/coordinate vendor provided training.

8.0 ADMINISTRATION PROCEDURES

The contractor shall:

a. Record attendance at the start of each training day. Record the student’s name, unit of assignment, phone number, and email address.

b. Provide the attendance roster to the ITS Project Lead within five days of the completion of the course. An email version is sufficient.

9.0 BASE SPECIFIC TRAINING SOLUTION

This section will be used to document specific details about each training event. This is a suggested template. The contractor may use any format that captures the following information at a minimum.

9.1 Vendor Classroom Training

9.1.1 Course A (repeat as necessary)

a. COURSE NAME:

b. TRAINING COORDINATORS: <List the contractor and base POCs for training>.

c. COURSE LENGTH: <insert course length> Days

d. COURSE LOCATION: Yokota AFB.

e. COURSE FORMAT: <i.e. Lecture, hands-on, etc.>

f. COURSE MATERIALS: <Describe the materials the students will receive/use. As a minimum, the course materials must be sufficient to allow the students to use the materials to teach other personnel the course>.

g. COURSE DESCRIPTION AND OBJECTIVES: <Contractor inserts top level learning objectives>

h. PREREQUISITES: <Insert prerequisites.>

i. COURSE OUTLINE: <Inserts course outline>

9.2 Network Integration Lab Training

9.2.1 Course A (repeat as necessary)

a. COURSE NAME:

b. TRAINING COORDINATORS: <List the contractor and base POCs for training>.

c. COURSE LENGTH: <insert course length> Days

d. COURSE LOCATION: Yokota AFB.

e. COURSE FORMAT: <i.e. Lecture, hands-on, etc.>

f. COURSE MATERIALS: <Describe the materials the students will receive/use. As a minimum, the course materials must be sufficient to allow the students to use the materials to teach other personnel the course>.

g. COURSE DESCRIPTION AND OBJECTIVES: <Contractor inserts top level learning objectives>

h. PREREQUISITES: <Insert prerequisites.>

i. COURSE OUTLINE: <Inserts course outline>

9.3 On-Site Over the Shoulder Operational Training

9.3.1 Course A (repeat as necessary)

a. COURSE NAME:

b. TRAINING COORDINATORS: <List the contractor and base POCs for training>.

c. COURSE LENGTH: <insert course length> Days

d. COURSE LOCATION: Yokota AFB.

e. COURSE FORMAT: <i.e. Lecture, hands-on, etc.>

f. COURSE MATERIALS: <Describe the materials the students will receive/use. As a minimum, the course materials must be sufficient to allow the students to use the materials to teach other personnel the course>.

g. COURSE DESCRIPTION AND OBJECTIVES: <Contractor inserts top level learning objectives>

h. PREREQUISITES: <Insert prerequisites.>

i. COURSE OUTLINE: <Inserts course outline>

9.4 Post Deployment Network Vendor Training

Post deployment network Vendor training will be provided twice in the year following system acceptance. Specific training requirements will be coordinated between the Vendor and Unit POC’s identified in section 7.4.

10.0 INSTRUCTOR QUALIFICATIONS

Required only for non-commercial courses. The contractor must state their instructors’ qualifications to teach all non-commercial courses, both technical and instructor skills must be addressed.

FA8771-09-R-0019 0006

Attachment 27

APPENDIX A: TRAINING EVALUATION SURVEY

TRAINING EVALUATION SURVEY

Instructor’s Name:_________________________________________________________________ Class:_____________________________________Date:_________________________

Your comments are an integral part of our quality control. Grade each question based on your experience with similar training provided by the Air Force; 5=Excellent (met all expectations, is on par with the best training you ever received), 4=Good (met most expectations, is on par with some of the best training you ever received), 3= Average (met most expectations, is on par with most of the training you have received), 2=Below Average (met some expectations, not as good as most training you have received), 1=Poor (didn’t meet your expectations, is worst than most training you have received). Please take a moment to provide us with your comments by circling your response.

Instructor Evaluation

Instructor covered course objectives as outlined at the

Course Evaluation

Additional Feedback Please feel free to make additional comments on the back of this sheet.

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