5180A001-PWS_24_Mar_2015.pdf

PERFORMANCE WORK STATEMENT

FOR

PROGRAM DEPOT MAINTENANCE SYSTEMS SUPPORT

24 March 2015

1.0. DESCRIPTION OF SERVICES. The 402d Commodities Maintenance Group (CMXG) and the 402d Aircraft Maintenance Group (AMXG) require a contractor to provide legacy, unique maintenance systems, and scheduling tools program and management support services to facilitate the continuous improvement of production and logistics support efforts for 70+ airframes across all weapon systems to include C-5, F-15, C-130, and C-17.

1.1. Services Required. The Contractor shall provide on-site project management support services, program management oversight, and technical expertise for maintenance operations in buildings: 48, 83, 91, 125, 140, and 155. The Contractor shall provide troubleshooting for system development, requirements, and software life-cycle management. Included is the analysis of data contained in these systems. The Contractor shall provide the following support to AMXG and CMXG:

1.1.1. Provide expertise and analytical services for depot maintenance data systems and sustainment utilizing Structured Query Language (SQL) skills. There are approximately 75-

100 SQL queries built and run on a monthly basis.

1.1.2. Provide analytical services and training to facilitate the correct and effective

Government use of G097 and EMIS to reinforce and institutionalize processes across weapons systems. G097 is the USAF standard project management information system that facilitates planning, tracking, scheduling, execution, and performance measurement activities for programmed/un-programmed depot maintenance workload. EMIS is the Enterprise

Management Information System, and includes sub-systems such as the Role Oriented

Consolidated Information Tool (ROCIT), Maintenance Work Request (MWR) System, and

Material Production Components System (MPCS).

1.1.3. Provide trained and experienced personnel in Critical Chain Project Management, Critical Path, and Theory of Constraints methodologies, resource allocation and optimization, and analytical capabilities within an aircraft maintenance environment.

1.1.4. Facilitate the on-time delivery of aircraft by providing analysis and mitigation recommendations to allow management to make informed critical path and critical chain project decisions to focus resources when and where they can be the most productive.

1.1.5. Provide qualified analytical expertise to improve efficiencies in material and commodities management, and provide high-level forecasting accuracy for out-year requirements to include material management and planning and scheduling support of aircraft for Programmed Depot Maintenance (PDM).

1.1.6. Provide recommendations for reducing deviations from the master schedule to allow

CMXG management to make informed decisions.

1.1.7. Provide evaluation of strategic planning efforts for Lean and Continuous Process

Improvement (CPI) initiatives by utilizing data and systems analysis of maintenance related systems.

1.1.8. Provide Government personnel with on-the-job training on how to access newly requested data, where a report or query is located within operating systems, etc. The training can be conducted via e-mail, telephone, at an employee’s desk, or in a classroom. Support includes performing analysis of data contained in these systems.

1.2. Support. Project management support and detailed technical analysis of depot maintenance data is required to promote effective planning, scheduling, and execution of depot repair activities. The Contractor shall:

1.2.1. Assist with preparing briefings and oral and written reports, and conducting team meetings. This includes archiving information on the programs for analysis on where to focus future efforts and providing historical background information.

1.2.2. Study and analyze process performance indicators to measure results, assist with focusing attention on optimal opportunities for improvement, and calculating accurate return on investment data used for making informed decisions. All deviations from critical chain/critical path and master schedules shall be analyzed and mitigation recommendations submitted to management no later than five (5) business days after discovery.

1.2.3. Provide support for Lean Depot Repair activities including the development of standard work processes, creation of cellular flow critical path/critical chain schedules, and other Lean initiatives.

2.0. SERVICES DELIVERY SUMMARY.

PERFORMANCE OBJECTIVES

PWS

PARA

PERFORMANCE THRESHOLD

The Contractor shall establish and maintain an acceptable safety program in accordance with their accepted Safety and Health Plan.

4.8.1.

No more than two (2) Class C mishaps per contract year and Zero (0) Class A or B mishaps will be tolerated.

The Contractor shall generate a monthly status report documenting the status of contractor efforts towards achieving contract objectives.

4.11.

The status report shall be submitted to the COR no later than the 15th of each month reporting the preceding months status.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. Office Space and Equipment.

3.1.1. The Government will provide administrative office space and office equipment necessary to perform task activities. This may include cubicle space, desks, chairs, desktop computers, access to copiers, fax, and printers.

3.1.2. The Government will provide telephone service consisting of Class C and Class A service, to include the Defense Switched Network (DSN). Telephone service classes are defined in AFMAN 33-145, 6 Sep 2012, Collaboration Services and Voice Systems

Management, para 4.10.

3.1.3. The Contractor will ensure use of all Government provided equipment/facilities is limited to performance of contract related official Government business.

3.1.4. Upon completion or termination of the contract or expiration of employee identification passes, the prime Contractor shall ensure that all Government furnished equipment to include base ID passes, desktop computer, laptop computers, peripherals, and other software/hardware are returned to the Government. All infrastructures currently utilized on-site are Government-owned or, in the case of COTS software, are licensed to the

Government.

4.0. GENERAL INFORMATION.

4.1. Security Requirements.

4.1.1. Government Security Regulations. The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with DoD 5220.2, DoD 5220.22-M, National Industrial Security Program Operating Manual

(NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense, and Robins Air Force

Base Instruction (RAFBI) 31-101, Installation Security.

4.1.2. Security Clearance. The Contractor shall ensure Contractor personnel have a valid security clearance appropriate to the access required for proper accomplishment of contract/order requirements. Contractor personnel shall not be authorized access to classified and/or sensitive, but unclassified, information and/or materials, or be permitted to work on classified and/or sensitive, but unclassified, projects and/or programs without a proper security clearance and a need to know. Contractor personnel whose clearances have been suspended or revoked shall immediately be denied access to classified and/or sensitive unclassified information.

4.1.3. Communications Security (COMSEC). The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive, but unclassified, information in accordance with DoD 5220.22-M.

4.1.4. Access to Government Systems and Facilities. The Government will provide

Contractor personnel access to systems required to perform tasks under the contract/order.

The Contractor shall ensure Contractor personnel who require access to a Government automated information system have a Defense National Agency Check with Inquiries conducted in accordance with DoD 5220.2. The Government will provide system access subject to approval of the DD Form 2875. Upon completion/termination of the contract/order or transfer/termination of Contractor personnel, the system account will be closed.

4.1.5. The Contractor shall ensure Contractor personnel who require access to Robins AFB or other Government facilities comply with the security procedures of the facility.

4.1.6. If Contractor personnel require repeated access to Robins AFB or another Government facility over the life of the contract/order, the Contractor shall ensure they complete, as applicable:

4.1.6.1 A DD Form 1172-2 (Application for Department of Defense Common

Access Card – DEERS Enrollment) to obtain a Common Access Card (CAC)

4.1.6.2. An Air Force Materiel Command (AFMC) Form 496 (Application for

AFMC Identification Card) to obtain an AFMC Identification Card

4.1.6.3. An AFMC Form 387 (Contractor ID Card/Badge) to obtain a Contractor

Identification (ID) Card/Badge.

4.1.6.4. All visitation requests will be submitted through the Joint Personnel

Adjudication System to the Group Security Manager of the area where the contract performance will take place.

4.1.7. Network Access. Network access is a privilege extended to Contractor employees. It will be granted only after all criteria have been met and may be suspended for cause as defined in AFI 33-115 Vol 2, Section 5.6. Network access will be approved IAW AFI 31-

501, AFI 31-601, AFI 33-115 Vols I and II, AFI 33-200, AFSSI 8530, AFSSI 5027, DoD

5200.40, and DoD 5220.22. Per AFI 33-115V2, “every individual who has access to the Air

Force network (af.mil) domain, specialized systems and mission systems is a network user.

Before becoming an AF network user, an individual must be trained and licensed. This process of training and licensing ensures that every Air Force network user is trained and aware of the basic principles of network security and their role in Information Assurance

(IA).” Every AF network user must possess a current and favorable National Agency Check

(NAC) and Local Files Check (LFC). The NAC is a requirement for working on

Government installations and any costs associated with obtaining the NAC shall be the responsibility of the Contractor. In addition, Contractors performing in an IT-I position

(DoD 5200.2R, Appendix K, Para 7) require a current and favorable Limited Background

Investigation (LBI).

Foreign Nationals must meet the requirements of AF 31-501 prior to access. Access by

Foreign Nationals must be processed and approved by the Foreign Disclosure Office (FDO) in accordance with AFSSI 8522 Para 3.2.1 and 3.2.3.

4.1.7. Operations Security (OPSEC). The Contractor shall ensure compliance with

OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the

OPSEC procedures of the facility.

4.1.8. Security Incident or Violation. The Contractor shall immediately notify the

Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.2. Place of Performance. Services will be performed in buildings 48, 83, 91, 125, 140, and

155.

4.3. Schedule. Contractor personnel shall adhere to Government holidays and closings such as energy conservation days. The Contractor shall ensure Contractor personnel are present and available for support during the hours of 7:00am through 3:45pm Monday through Friday.

4.4. Employees.

4.4.1. Contractor employees shall comply with all established policies, operating instructions, and regulations relating to the performance of assigned duties. These include environmental, health, safety, and security compliance measures.

4.5. Quality Control. The Contracting Officer’s Representative (COR) will inspect Contractor performance in accordance with the Quality Assurance Surveillance Plan (QASP) and other technical guidance and regulations.

4.5.1. The Contractor shall maintain an internal Unit Self-Assessment Program to evaluate the effectiveness of existing procedures and internal controls, to determine organizational compliance with regulatory requirements and to complement external inspections and assessments. This will be accomplished by using applicable locally developed checklists.

Checklists are located at https://mict.us.af.mil/SearchChecklist.aspx.

4.5.2. The Contractor shall support Air Force initiatives and participate in other applicable

Quality Control programs and Continuous Process Improvement (CPI) initiatives. The

Contractor shall comply with resulting changes to existing processes/procedures from these programs/initiatives. (AFMCI 90-104).

4.6. Green Procurement Program. The Contractor shall comply with the Green Procurement

Program (GPP) in accordance with Federal (EO 13423) and DoD and AF (GPP) policy. Green

Procurement is the purchase of environmentally preferable products and services. These products are preferred because they conserve resources, create less pollution and waste, or eliminate health and safety risks. The GPP includes these mandatory components:

4.6.1. Recycled content products, also known as Comprehensive Procurement Guideline

Items http://www.epa.gov/cpg/products.htm

4.6.2. Energy Star® and energy-efficient products; energy efficient standby power devices http://www.eere.energy.gov/

4.6.3. Bio-based products http://www.biobased.oce.usda.gov/fb4p/

4.6.4. Non-ozone depleting substances http://www.epa.gov/ozone/snap/lists/index.html

4.7. Environmental Management System. All Contractor employees working on Robins Air

Force Base require Environmental Management System training. The prime Contractor is responsible for ensuring that all subcontractors comply with this requirement. The Base Civil

Engineering Group Environmental Management Office provides computer-based training.

https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx. For questions concerning this training, contact 78 CEG/CEVP, 926-1197 ext. 134 for assistance.

4.8. Contractor Safety Program.

4.8.1. The Contractor shall establish and maintain an acceptable safety program in accordance with their accepted Safety and Health Plan. No more than two (2) Class C mishaps per contract year and Zero (0) Class A or B mishaps will be tolerated. All changes to the plan must be submitted in writing and approved by the Government via the DD 1423

Data Item Number Data Acquisition Document Number DI-ENVR-81375 for Environmental

Health and Safety Plan to receive the Contractor's Safety and Health Plan Update.

(CDRL A001, DI-ENVR-81375, Environmental Health and Safety Plan)

4.8.2. The Contractor shall notify the WR-ALC Safety Office by telephone at (478)-926-

1708 during duty hours and (478)-926-3567 after hours, within four (4) hours after all mishaps or incidents for damage to DoD property and employee injuries. A written or email follow-up of the mishap/incident notification shall be sent to the Contracting Officer’s

Representative, the Procurement Contracting Officer (PCO) or the Administrative

Contracting Officer (ACO) within three (3) calendar days of the incident. The Contracting

Officer’s representative will forward it to the Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

a. Contract, Contract Number, Name, and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (Events leading to accident/incident)

d. Cause of accident/incident, if known

e. Estimated cost of accident/incident (material and labor to repair/replace)

f. Impound Authority Name and Phone Number (as applicable) http://www.epa.gov/cpg/products.htm http://www.eere.energy.gov/ http://www.eere.energy.gov/ http://www.biobased.oce.usda.gov/fb4p/ http://www.epa.gov/ozone/snap/lists/index.html https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx

g. Nomenclature of equipment and personnel involved in accident/incident

h. Corrective actions (taken or proposed)

i. Other pertinent information

(CDRL A002, DI-SAFT-81563 NOT 1, Accident/Incident Report)

4.8.3. Contractor employees shall comply with WR-ALC Operating Instruction 91-1, Safe

Working Attire. No special uniforms are required.

4.8.4. The Contractor shall provide all required personal protective equipment (hearing protection, gloves, steel-toed shoes, safety glasses, etc.) for their personnel. The Government is not responsible for ensuring Contractor compliance with "personal" safety requirements that do not present the potential to damage Government resources, and is not responsible for medical examinations, hearing testing, and substance abuse testing for Contractor employees.

4.9. Travel. In the event Contractor travel is required in support of these services, the

Contracting officer shall authorize it in advance. Costs will be reimbursed in accordance with the Joint Travel Regulation. Receipts must be presented with the invoice for reimbursement of actual travel costs.

4.10. Essential Services During Crisis. The Functional Commanders/Functional Directors for

AMXG and CMXG have determined in writing that this requirement is not Mission Essential.

4.11. Monthly Status Report. The Contractor shall generate a monthly status report documenting the status of contractor efforts towards achieving contract objectives. The Status

Report shall document the status of contractor efforts towards achieving contract objectives. It will identify accomplishments to date, difficulties encountered, compare the status achieved to planned goals and the resources expended. It is used by the Government to monitor and evaluate

Contractor performance. The status report shall be submitted to the COR no later than the 15th of each month reporting the preceding months status. (CDRL A003, DI-MGMT-80368A, Status Report)

4.12. Contractor Manpower Reporting. The Contractor shall report ALL Contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract for the Engineering Data Support Services in a secure data collection site. The Contractor is required to fill in all required data fields at http://www.ecmra.mil.

4.12.1. Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year (FY) which runs 1 October through 30 September. While inputs may be reported anytime during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

4.12.2. Reporting Period: Contractors are required to input data by 31 October of each year.

4.12.3. Uses and Safeguarding of Information: Information from the secure web site is proprietary in nature when the contract number and Contractor identity are associated with the http://www.ecmra.mil/ direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

4.12.4. User Manuals: Data for Air Force service requirements must be input at the Air Force

CMRA link. However, user manuals for Government personnel and Contractors are available at the Army CMRA link at http://www.ecmra.mil.

4.14. Contractor Identification Badges. The Contractor shall complete all necessary documents for all Contractor personnel requiring access to Robins AFB. Common Access Cards

(CAC) will be required for all on-site Contractor personnel. The Contractor’s Program Manager will ensure that each employee contacts the Trusted Agent for the Group to which they are assigned to be added to the Contractor Verification System (CVS) for obtaining CAC.

Additional instructions for applications will be sent to the e-mail address provided for the application. Prior to application approval, each individual will be reviewed for eligibility in the

Joint Personnel Adjudication System and checked against the WR-ALC barment roster.

4.14.1. During performance of the contract, the Contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. Upon completion or termination of the contract or expiration of the identification passes, the prime

Contractor shall ensure all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

5.0. APPENDICES.

5.1. Minimum Contractor Qualifications.

5.1.1. Experience utilizing Critical Chain and Critical Chain Project Management, Critical

Path, and Theory of Constraints planning and execution processes.

5.1.2. Experience utilizing Structured Query Language (SQL) tools and applications to generate queries and reports.

5.2. Desired Contractor Qualifications.

5.2.1. Experience performing analysis utilizing G097.

5.2.2. Experience performing analysis utilizing ROCIT, Concerto, or similar programs.

5.2.3. Project Management Professional Certification

5.3. Publications.

PUBLICATION

NAME

APPLICABLE

SECTIONS

PUBLICATION

DATE

PUBLICATION TITLE

AFI 31-501

Para 3.24.6, Attachment

22, Table

A22.5

27-Jan-05 Personnel Security Program Management

AFI 33-115-V2 Paragraph 5 14-Apr-04 Volume 2, Licensing Network Users and

Certifying Network Professionals

AFMAN 33-152

AFMC SUP

In its entirety 1 Jun 2012

User Responsibilities and Guidance for

Information Systems

AFI 33-200

Paragraph

2.28 and 3.5 23-Dec-08 Information Assurance (IA) Management

DoDD 5200.2 Paragraph 2.2 and 3.1 21-Mar-14 DoD Personnel Security Program

DoDI 5200.01-V2 In its entirety 24-Feb-12 DoD Information Security Program: Marking of

Classified Information

WR-ALC OI 91-1 In its entirety

7-Dec-10;

Administrative

Change, 24-Aug-12

Safe Working Attire