Atlassian-SAM.gov RFI vFinal.docx

DEPARTMENT OF THE AIR FORCE

AIR FORCE LIFE CYCLE MANAGEMENT CENTER (AFLCMC)

CRYPTOLOGIC AND CYBER SYSTEMS DIVISION

JOINT BASE SAN ANTONIO-LACKLAND, TEXAS 78243-7081

REQUEST FOR INFORMATION

INTEGRATED PROJECT MANAGEMENT, KNOWLEDGE MANAGEMENT, AND SERVICE MANAGEMENT

UNIFIED PLATFORM INFRASTRUCTURE VALUE STREAM

6 March 2025

1.0 Purpose. This Request for Information (RFI) is issued in accordance with the Federal Acquisition Regulation (FAR) clause 52.215-3 (Request for Information or Solicitation for Planning Purposes - Oct 1997). This RFI is a means to conduct market research to identify available platforms or software systems that provide integrated project management, knowledge management, and service management capabilities for the Air Force Lifecycle Management Center (AFLCMC), Cryptologic and Cyber Systems Division (CCSD), Joint Base San Antonio (JBSA) - Lackland, TX. This RFI is for market research and planning purposes only. The effort supports the Infrastructure Value Stream (IVS) for Unified Platform (UP). UP is responsible for developing and sustaining cloud-based platforms that enable cyber operations across the Department of Defense (DoD).

2.0 Disclaimer. THIS RFI IS NOT A REQUEST FOR PROPOSAL, INVITATION FOR BID, OR AN ANNOUNCEMENT OF SOLICITATION; IT IS ONLY INTENDED FOR INFORMATION OR PLANNING PURPOSES.

2.1 There is no bid package or solicitation document associated with this announcement. Response is strictly voluntary and will not affect a potential offeror’s ability to submit a proposal if a solicitation is released. Any requests for a solicitation package will be disregarded.

2.2 The United States Government (USG) does not intend to award a contract based on this RFI or otherwise pay for the information solicited. No entitlement to payment of direct costs, indirect costs, or charges by USG will arise for submissions in response to this RFI as well as subsequent USG use of information submitted. Submittals will not be returned to the sender. Respondents may be asked to provide clarifying information from initial submittals.

3.0 Background. UP employs Atlassian’s integrated tools to help teams plan, track, collaborate, and deliver projects efficiently, fostering better workflows and improved communication. These tools ensure team productivity and collaboration across various business functions in both unclassified and high-side environments. To identify alternative solutions, UP is conducting market research to assess products and services that can fulfill the specific criteria outlined in this document.

3.1 The organizational objectives of this research are as follows:

3.1.1 Identify and catalog available products and solutions in the market.

3.1.2 Evaluate features, functionality, and pricing for each alternative to determine suitability for UP needs.

3.1.3 Assess each alternative’s integration and compatibility level for UP DevSecOps platforms, while ensuring compliance with DoD security requirements.

3.1.4 Estimate the level of USG resources required to integrate a new solution, while maintaining UP current operational capabilities.

4.0 Information Requested. The Government is seeking information on the following aspects of integrated platforms or software systems that provide project management, knowledge management, and service management capabilities:

4.1 Project and Issue Tracking: The platform should provide key features and functionalities for project and issue tracking, support agile methodologies, enable workflow customization, provide reporting and analytics capabilities, and allow the addition of custom fields to track specific information.

4.2 Collaborative Knowledge Management: The platform should provide key features and functionalities for collaborative knowledge management, enable centralized knowledge storage, support real-time collaborative editing, support structured content organization, provide available templates, support dynamic content embedding and provide versioning capabilities.

4.3 IT Service Management and Customer Service: The platform should provide key features and functionalities for IT service management and customer service, provide service desk functionality, manage service requests, integrate with knowledge bases, provide automation capabilities, support SLA management features, provide incident and change management features, include features for tracking and managing IT assets and provide reporting and analytics capabilities.

4.4 The solution must also meet DoD Chief Information Officer (CIO) DevSecOps Reference Design compliance while providing continuous cybersecurity and testing. This includes:

4.4.1 Enhanced Security: Supports Zero Trust Network Access (ZTNA); enforces rule and policy customization aligned to unit security standards; enables resource invisibility with single packet authorization; and configures classification banners on every page with appropriate CUI markings and PII warnings.

4.4.2 Simplified Administration & Automation: Offers containerization and deployment through Helm charts; integrates robustly with other systems via APIs; supports Keycloak for streamlined user and group management, including automated profile creation and access control; allows custom scripting for automated actions like user management, license retention, and space restriction; and facilitates complex administrative tasks with a Command Line Interface (CLI).

4.4.3 Auditing & Monitoring: Tracks all administrative events in an application Audit Log for System Administrator management and exports system performance data (CPU and memory) for monitoring and analysis.

4.4.4 Authentication & Browser Support: Permits Single Sign-on (SSO) Authentication by either Common Access Card (CAC) or External Certification Authority (ECA) authentication and provides polyfills and runtimes to support browser APIs.

4.4.5 Workflow Optimization: Automates and improves workflow approval steps and API calls as a workflow transitions to a new status.

4.4.6 Training & Support: Includes comprehensive training and support resources for setup and installation.

5.0 Submission instructions.

5.1 Submit the response or comments and/or questions regarding this RFI in writing via e-mail directly to:

5.1.1 Contracting Officer: Ms. Karin Werner, karin.werner.1@us.af.mil

5.1.2 Contracting Specialist: Mr. William Vallee, william.vallee.1@us.af.mil

5.1.3 Program Manager: Ms. Erin Landry, erin.landry.1@us.af.mil

5.2 Response due date is Tuesday, 18 March 2025, 0800 CST. Please annotate the subject line of the e-mail as: “Integrated Project Management, Knowledge Management, and Service Management for Unified Platform.” Include your contract vehicle, Commercial and Government Entity (CAGE) code, and Data Universal Numbering System (DUNS) number in the response. You may also include pricing data; however, it is not required.

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