Emergency_Response_QASP_-_RevC.pdf

Quality Assurance Surveillance Plan (QASP)

LANDING GEAR EMERGENCY RESPONSE CONTRACT 2

18 July 2019 (Prepared by: Mike Blommer)

1. Vision The purpose of the Landing Gear Emergency Response 2 contract is to provide Landing Gear engineering services to: (a) identify mishap/failure root cause, (b) determine fleet applicability and safety concerns, and (c) provide interim fleet stabilization options.

2. Scope As described in the PWS, the Contractor shall support the 417 Supply Chain Management Squadron (SCMS) with providing urgent technical assistance/support for landing gear issues.

3. Purpose This Quality Assurance Surveillance Plan is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place

Who will be conduct the monitoring

How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan.

This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4. Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5. Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

Program/Project Manager (PM) – The PM provides primary program oversight, ensures the COR is trained before performing any COR duties, and supports the COR’s performance assessment activities.

While the PM may serve as a direct conduit to provide Government guidance and feedback to the

Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government’s behalf.

Assigned PM: Ron Montgomery

Organization or Agency: 417 SCMS/GUEA

Telephone: 801-777-7278

Email: ronald.montgomery.1@us.af.mil

Assigned Alternate PM: Chad Hogan

Telephone: 801-777-5739

Email: chad.hogan@us.af.mil

Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United

States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine the final assessment of the contractor’s performance.

Assigned CO: Christian Barwick

Organization or Agency: AFMC OL_H/PZAAB

Telephone: 801-775-4631

Email: christian.barwick@us.af.mil

Buyer: John “Kenny” Prather

Organization or Agency: AFMC OL_H/PZAAB

Telephone: 801-586-3463

Email: john.prather.3@us.af.mil

Contracting Officer’s Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP as a guide to the oversight/surveillance process. The COR shall keep a Quality Assurance file in the Contracting

Officer’s Online Tracking Tool (CORTT) that accurately documents the contractor’s actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the

KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance.

The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

Assigned COR: Mike Blommer

Telephone: 801-777-5711

Email: michael.blommer@us.af.mil

Contractor Representatives

The following employees of the contractor serve as the contractor’s Program Manager for this contract.

mailto:ronald.montgomery.1@us.af.mil mailto:chad.hogan@us.af.mil mailto:christian.barwick@us.af.mil mailto:john.prather.3@us.af.mil mailto:michael.blommer@us.af.mil

Program Manager – TBD

6. Performance Requirements and Method of Surveillance

6.1. Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented.

The COR’s contribution is their professional, non-adversarial relationships with the CO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor’s performance.

Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.2. Combating Trafficking in Persons

IAW DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the contractor’s performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

Keep the lines of communication open with the contractor. At the Post-Award conference, remind the contractor of his contractual responsibilities to notify the government if the contractor receives notification of any alleged violations to this policy or if actions have been taken against the contractor employees, subcontractors or subcontractor employees pursuant to the clause.

When appropriate, encourage contractor to complete Human Trafficking Awareness

Training.

Encourage the contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

Periodically access the Department of State’s Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

6.3. Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The Performance Work Statement (PWS) should be used to form the foundation of the COR’s inspection checklist.

6.4. Performance Rating Definitions

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance

Rating

Criteria

Excellent /

Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

7. Performance Reporting

7.1 Performance Assessment Report (PAR)

PARs may be used to report minor discrepancies. PARs will be generated by the COR. The COR will forward the PAR to the CO for corrective action. Contractors will be given 10 days to correct PARs unless they have requested an extension. If 3 minor discrepancies are found, combine them and process a CAR. See Appendix 2 for template.

7.2 Corrective Action Report (CAR)

CARs may be used to report major discrepancies. CARs will be generated by the COR. The COR will forward the CAR to the CO for corrective action. Contractors will be given 10 days to correct CARs unless they have requested an extension. The COR will ask CO the status of the CAR on a monthly basis until the CAR has been closed. The COR will keep an electronic log of all CARs and will keep a copy of CARs in the contract oversight file. The COR will keep an electronic log of all CARs in the contract oversight file inside the CORTT. See Appendix 3 for template.

7.3 COR Monthly Surveillance Report

COR shall use the “COR Monthly Surveillance Report” (see Appendix 4 for template) for their monthly report. This information will be submitted into the COR Training Tool (CORTT) IAW the required frequency and as directed by the Contracting Officer.

7.4 Contract Performance Assessment Report (CPAR)

For task orders that are above the threshold at which a CPAR is required, at the completion of each period of performance a CPAR will be submitted. A CPAR includes six evaluation areas to rate the contractor's performance. More detailed information can be located under the “Guidance” tab on the

CPARS log in page: CPARS

Quality: Assess the achieved product performance relative to performance parameters required by the contract/order.

Schedule: Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance).

Cost Control: (Not required for Fixed Price type contracts/orders). Assess the contractor’s effectiveness in forecasting, managing, and controlling contract/order cost.

Management: Assess the integration and coordination of all activity needed to execute the contract/order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

Utilization of Small Business: Assess compliance with all terms and conditions in the contract/order relating to Small Business participation (including FAR 52.219-8, Utilization of

Small Businesses and FAR 52.219-9, Small Business Subcontracting Plan (when required).

Regulatory Compliance: Assess compliance with all terms and conditions in the contract/order relating to applicable regulations and codes.

https://www.cpars.gov/

Appendix 1 - Surveillance Matrix

Reference Performance Objective/Elements

Standards/AQL Inspection Calculation/ Ratings What How/Method When/Freq

TO Integrated Master Schedule (IMS)

Submission Timeliness:

The contractor shall provide deliverables in accordance with TO IMS

Deliverables are provided on time in accordance with the TO IMS, unless the contractor identifies a valid delay, provides timely notice in advance of the delay, and an extension is granted by the Government.

Inspection of Reports (M2)

100% review of deliverables

Upon Gov’t receipt of final deliverable

Performance acceptable when performance objectives are met

TO PWS/SOW Submission Quality:

Deliverables shall be provided with minimal need for re-work

Deliverables are provided to meet specific task order requirements in no more than two draft releases and one final releases.

Inspection of Reports (M2)

100% review of deliverables

Upon Gov’t receipt of final deliverable

Performance acceptable when performance objectives are met

TO PWS/SOW Submission Review:

Deliverables shall be provided to Government only after contractor’s internal review process has been accomplished (as defined by contractor’s Quality Control Plan)

Each release (draft or final) shall have been vetted through the contractor’s review.

Inspection of Reports (M2)

100% review of deliverables

Upon Gov’t receipt of draft and final deliverable

Performance acceptable when performance objectives are met

TO PWS/SOW Specific to TO

The intent of this element is to acknowledge that there will likely be TO-specific requirements that will be monitored during the course of TO execution

Specific to TO Specific to TO Specific to TO Specific to TO Specific to TO

PWS Para 4.2. Surveillance:

Formal contract deficiencies resolution shall be addressed in accordance contractor’s Quality Control Plan

CM/TOPOC responds w/in seven days

Generally, no more than three formal deficiencies per TO (inclusive of options); however, limit may be tailored at TO level

The type of deficiency shall not be repeated

Periodic (M1) 100% review of PAR’s/CAR’s

As needed to resolve PAR’s/CAR’s

Performance acceptable when performance objectives are met

Inspection Methodologies:

M1: Periodic. Periodic surveillance/inspection is the type of surveillance that is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis.

Periodic surveillance can be accomplished, weekly, monthly or quarterly using a checklist method.

M2: Inspection of Reports. All reports shall be reviewed upon receipt. The reviewer will report any flaws in the document and categorize the flaws (Editorial, Format, and/or Substance).

M3: Technical Inspection: Surveillance/inspection is the type of surveillance that will be performed as specified on the project schedule by actually looking at the work being done.

Appendix 2 – Performance Assessment Report Template

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX

WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-

CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-

CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

16. CONTRACTOR REPRESENTATIVE REMARKS

Appendix 3 – Corrective Action Report Template

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. Contracting Officer Representative (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY (Contracting Office)

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Appendix 4 – Corrective Action Report Template (tailor as needed)