DRAFT FA8201-20-R-0007 Hill AFB ITCC Q and A as of 12 Mar 2020 (003).pdf

Draft FA8201-20-R-0007 Hill Air Force Base Information Technology Consolidated Contract (ITCC) Questions and Answers as of 12 Mar 2020

To ensure potential offerors (8(a) Prime companies) have access to the same information and documents related to Draft FA8201-20-R-0007 Hill AFB ITCC, all documents are posted on beta.SAM.gov, with the exception of the Attachment 2 Remedy. The number and size of the Remedy Data poses an issue to process via beta.SAM.gov or email. Therefore, DoD Secure Access File Exchange (SAFE) service can be used to exchange the data. For instructions to receive Remedy Data, reference Attachment 4

Section L Instructions to Offerors, paragraph 1.2.1.

Here’s a description of the documents on beta.SAM.gov related to Hill AFB ITCC acquisition.

1 NOTICE ID: FA820120R0007. The FA8201-20-R-0007 Draft Hill Air Force Base ITCC solicitation was posted 11 Feb 2020 with a 25 Feb 2020 response date. The government is seeking input regarding the draft FA8201-20-R-0007 solicitation. The response date is changed from 26 Feb 2020 to 12 Mar 2020, 4:00 pm MST

2 The FA8201-20-R-0007 Draft Hill AFB ITCC solicitation is posted with the following attachments.

1.2.1 Draft FA820120-R-0007 Hill AFB Information Technology Consolidated solicitation

1.2.2 Attachment 1 PWS ITCC 12 Mar 2020

1.2.3 Attachment 2 Remedy Data as of 26 Feb 2020

Regardless of when the Remedy Data is downloaded/dropped off in SAFE, the exact data is dropped off to each recipient. The Remedy Data can be requested at any time during the draft solicitation or when the actual solicitation is posted. For the draft solicitation, the response date for receipt of questions, concerns, or input will not be changed based on when Remedy Data is received by the potential offeror. For the actual solicitation, when posted, the response date for receipt of proposals will not be changed based on when the Remedy Data is received by the potential offeror.

1.2.4 Attachment 3 ITCC TEP Matrix

1.2.5 Attachment 4 Section L Instructions to Offerors as of 12 Mar 2020

1.2.6 Attachment 5 Section M Evaluation as of 12 Mar 2020

1.2.7 Attachment 6 List of Attachments as of 12 Mar 2020

3 The FA8201-20-R-0007 Draft Hill AFB ITCC solicitation is posted with the following exhibits.

1.3.1 CDRL Z001 Monthly Status Report

1.3.2 CDRL Z002 Staff Roster

1.3.3 CDRL Z003 Orientation Plan

1.3.4 CDRL Z004 Safety Program Plan

4 Attachments in beta.SAM.gov. Beta.Sam.gov does not allow files/attachments to be deleted once posted. When a file/attachment is updated, the updated attachment will be posted on beta.SAM.gov with an effective date. For example, on 26 Feb 2020, Attachment 2

Remedy Data as of 26 Feb 2020 was posted to replace Attachment 2 Remedy Data. If there are multiple documents with the same attachment number (i.e., Attachment 2 Remedy

Data, Attachment 2 Remedy Data as of 26 Feb 2020) the attachment with the later date is the current attachment. By not allowing the removal of attachments, the potential offeror can see the history of the updates in beta.SAM.gov.

5 beta.SAM.gov does not contain functionality for certain actions. For example, Synopsis is not an available function. Therefore, FA8201-20-R-0007 was updated on 26 Feb 2020 to provide notice of synopsis IAW FAR 5.201 and 5.203.

6 Potential offerors are encouraged to read the description of the notice to help identify the purpose of the notice. The description of FA8021-20-R-0007 in beta.SAM.gov is as follows:

FA8201-20-R-0007 Original 11 February 2020 posting purpose is to post the draft FA8201-

20-R-0007 Hill Air Force Base Information Technology Consolidated Contract to enable potential offerors to provide input. Original response date 25 February 2020 has been changed to 12 March 2020 at 4:00 PM MST.

FA8201-20-R-0007 Update 26 February 2020 purpose is to post the notice of synopsis IAW

FAR 5.201. The notice of synopsis includes a copy of the draft solicitation and all attachments. Response date has been updated to 12 March 2020 at 4:00 PM MST.

FA8201-20-R-0007 Update 12 March 2020 purpose is to post the Draft RFP ITCC Questions and Answers (Q and A) as of 12 March 2020 (38 questions, 11 total pages). Posted updated

Attachments 1, 4, 5, 6 and Exhibit 2. Response date 12 March 2020 has been changed from

12 March 2020 to 20 March 2020 at 8:00 AM MST.

7 The potential offeror (8(a) Prime companies) shall address any questions, concerns or requests for clarification to the contracting officer at dawn.schmidt.1@us.af.mil and the contract specialist at bradley.conroy@us.af.mil. When appropriate, answers to questions and concerns will be made available to all potential offerors by posting the questions and answers on beta.SAM.gov. If a subcontractor of the 8(a) Prime has questions or concerns, the potential offerors (8(a) Prime company) shall address the questions, concerns or requests for clarification.

8 NOTICE ID FA820120RITCC. FA8201-20-R-ITCC Hill Air Force Base Information Technology

Consolidated Contract (ITCC) Sources Sought was posted 7 Feb 2020 with the ITCC Industry

Day Questions and Answers (Q and A) from the 22-24 Oct 2019 Industry Day. The purpose of the posting is to provide potential offerors the opportunity to have access to the ITCC

Industry Day Q and A, the PWS and ITCC Briefing Slides.

When FA820120RITCC was posted, the beta.SAM.gov system did not allow selection of pre-solicitation and defaulted to Sources Sought. Although the notice type is Sources Sought, the government is not seeking additional information regarding potential sources due to the market research and the approved acquisition strategy as a competitive 8(a), Single Award, Firm-Fixed Price (FFP) Indefinite Quantity Indefinite Delivery (IDIQ) contract.

9 FA820120RITCC is posted with the following attachments.

1.9.1 Industry Day Q and A 22 – 24 Oct 2019

1.9.2 Final ITCC Industry Day Briefing 22 Oct

1.9.3 PWS ITCC 6 Feb 2020

mailto:dawn.schmidt.1@us.af.mil mailto:bradley.conroy@us.af.mil

Q1. Can potential offerors meet one-on-one with contracting or the program office to discuss FA8201-

20-R-0007?

A1. No, Industry Day provided one-on-one meetings and additional one-on-one meetings will not be held. Information from Industry Day is available on beta.SAM.gov, reference paragraph 8 above.

Q2. Is there an incumbent on this contract? If so, please provide the incumbent name, current contract number, duration, historical level of effort, and value to the contract.

A2. For information regarding the current contract, reference FA8201-20-R-ITCC Industry Day Briefing slide 24.

Q3. What are the examples of remote support software tools used by the government for this program?

A3. BMC Client Manager (BCM), specifically Remote desktop and Dameware.

Q4. What is surge regarding this requirement and how will surges be priced?

A4. A description of surge is provided in FA8201-20-R-ITCC Industry Day Q and A question 10. FA8201-

20-R-ITCC Industry Day Q and A question 19 provides information regarding how surges will be dealt with.

Surges will not be priced using a separate Firm-Fixed Price (FFP) CLIN or a time and material (T&M) contract type or pricing arrangement. Separate FFP task orders may be needed for additional support and would have a different Period of Performance (PoP). If the requirement in the separate task orders are needed on a continuing basis, the requirement would be rolled up into the Annual CLS TO.

Q5. Who is the vendor providing support to Client Systems Technicians (CST)/Functional System

Administrators (FSA) right now?

A5. Hill Air Force Base, Zone 1, reference FA8201-20-R-ITCC Industry Day Briefing slide 30.

Q6. How many calls are received from FSA on a monthly basis?

A6. For monthly average of tickets, reference FA8201-20-R-ITCC Industry Day Briefing slide 29.

Q7. Will Remedy Data be provided and how do I get the Remedy Data?

A7. Yes, the Attachment 2 Remedy Data is provided via SAFE exchange. The instructions on Attachment

2 Remedy Data have been updated with the following: to receive Remedy Data via SAFE exchange, see instructions to request Remedy Data IAW Attachment 4 Section L Instructions to Offerors, paragraph

1.2.1.

Q8. What is Remedy Data and the purpose of Remedy Data?

A8. Descriptions of Remedy Data and the Remedy ticketing system are described in ITCC Industry Day Q and A questions 2, 8, and 31.

The use of Remedy Data to prepare proposals is at the discretion of potential offerors.

Q9. Will historical averages of all Remedy Data (tickets) and incident levels be provided to price out CST and CSD elements?

A9. Reference ITCC Industry Day Q and A question 31, 12 months of Remedy data will be provided with the draft Request for Proposal (RFP) to help potential offerors understand the different areas of the

PWS (i.e., Program Manager, Consolidated Service Desk, etc). The Remedy Data provided will include the date and time the ticket was created, what the issue was, the solution, and the date and time the ticket was closed.

The use of Remedy Data to prepare proposals is at the discretion of potential offerors. Pricing of

Technical Subfactors, including Subfactor One CSD Surge Scenario and Subfactor Three CST Support, is not required.

Offerors are required to comply with FA8201-20-R-0007 Attachment 4 Section L Instructions to Offerors and Attachment 5 Section M Evaluation and address all cost or pricing data in the Cost / Price Proposal and Contract Documentation Volumes.

Q10. For the Attachment 4 Instructions paragraph 2.3.1 Subfactor One CSD Surge Scenario, will average number of tickets, level of incidents, and number of users (if possible) in which the CSD services on a daily basis be provided?

A10. The Attachment 4 Instructions paragraph 2.3.1 Subfactor One CSD Surge Scenario provides information regarding surge information specific to the Subfactor.

Q11. Will labor categories be provided and where can I find them?

A11. Yes, labor categories are provided. Reference FA8201-20-R-0007 Attachment 3 ITCC Total

Evaluated Price (TEP) Matrix for labor categories.

Q12. Will the current incumbent labor categories and certification / classification of each required labor category be provided to accurately build a basis of estimate?

A12. No, the current incumbent labor categories will not be disclosed.

Reference Q11 and A11 for the labor categories provided and where the labor categories are located.

The PWS identifies required certifications including certifications and qualifications that are required to be completed at the time of award for the contractor to be qualified for award.

Offerors are required to comply with FA8201-20-R-0007 Attachment 4 Section L Instructions to Offerors and Attachment 5 Section M Evaluation and address all cost or pricing data in the Cost / Price Proposal

Q13. Will the government provide a breakdown of labor allocation (hours) and full-time equivalents by task area and required level of certifications as required (i.e., a basis of estimate the government would like for an offeror to develop price for the Scenario Efforts and other task areas)?

A13. No, the government is not providing a breakdown of labor allocation hours or full-time equivalents.

The PWS identifies required certifications including certifications and qualifications that are required to be completed at the time of award for the contractor to be qualified for award.

FA8201-20-R-0007 does not require the offeror to develop a price for scenarios or other task areas.

Offerors are required to comply with FA8201-20-R-0007 Attachment 4 Section L Instructions to Offerors and Attachment 5 Section M Evaluation and address all cost or pricing data in the Cost / Price Proposal

Q14. How will a fair and reasonable price be established and evaluated?

A14. Reference the following for Total Evaluated Price:

Attachment 4 Section L Instructions to Offerors paragraph 3.2 Total Evaluated Price (TEP) Matrix

Attachment 3.

Attachment 5 Section M Evaluation paragraph 3.4 Total Evaluated Price (TEP) Matrix Attachment 3.

Q15. Can maintenance on Giant Voice be clarified?

A15. Reference Attachment 1 PWS paragraph 1.2.4, 1.7, and 2.1 Services Summary #13.

Q16. Can the government clarify the time metrics of PWS paragraph 1.3.1 Client Systems Technician

(CST) Support – End Devices and paragraph 1.3.4 Consolidated Service Desk (CSD)?

A16. Remedy tickets created for the Help Desk will be measured solely for the Help Desk metrics. Once the ticket is submitted to the Tier 2 Support (CST) the metric will start for CST. The CST time will start once the ticket is assigned to the CST; the time the Help Desk uses will not impact the CST time. The tickets are separated using the Remedy system functions.

Q17. What is the quantity of NIPR vs SIPR devices?

A17. The PWS identifies the approximate number of items to be supported. For example, PWS paragraph 1.3.5 Printer Support identifies approximately 4,500 multi-function and desktop printers; the approximate numbers of printers is not broken out for the quantity of NIPR vs SIPR. Reference PWS for approximate quantities of end devices. For example, PWS paragraph 1.3.1 Client Systems Technician

Support – End Devices supports 19,000 NIPR and SIPR end devices; the approximate number of end devices is not broken out for the quantity of NIPR vs SIPR. SIPR devices are approximately less than 3 percent of total devices.

Q18. When the AFNET pushes an untested patch that affects the majority of Hill AFB users, how will resolution time accommodate increased workload?

A18. The metrics the contractor shall meet takes into account surge, an increase of call volume outside normal call volume, including an AFNET push that affects the majority of Hill AFB users. For example, PWS paragraph 1.3.4.2 Consolidated Service Desk (CSD) metrics requires the contractor to respond to all

CSD customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact. The metric of 75% of incident calls must be resolved on first contact accommodates the increase call volume. The metrics the contractor shall meet have a built in failure rate (i.e., PWS para 1.3.4.2 is 75% vs 100%).

Q19. What is the performance metrics required for this effort?

A19. For performance metrics, reference PWS paragraph 2.0 Service Summary and paragraph 2.1

Service Summary Table.

Q20. When is the delivery of the Staff Roster required? The PWS paragraph 3.8 says to provide initial and updated staffing roster no later than 10 working days after award of contract, and no later than 5 working days after hire of a new employee. The CDRL Z002 says to provide initial list NLT 5 working days after contract award.

A20. The CDRL Z002 is updated to reflect the staff roster is required IAW PWS paragraph 3.8. PWS paragraph 3.8 also states the Contractor shall provide updated lists as personnel changes occur within 5 business days. For example, if award is made on 15 Jan 2021, the staff roster is required NLT 1 Feb 2021

(10 working days after contract award). As new employees are hired, or changes in personnel are made, updated lists (updated staff roster) are required within 5 working/business days.

Q21. What are the required security clearances?

A21. The PWS identifies required security clearances including security clearances that are required to be complete at the time of award for the contractor to be qualified for award.

Q22. In Attachment 4 Section L Instructions paragraph 2.2 Technical Approach, in the Technical Volume, address the scenarios, corporate experience, and capabilities and also provide evidence of meeting or exceeding the minimum requirements of each subfactor. What are examples of ‘evidence’ for each subfactor?

A22. The information provided in the offeror’s written technical proposal is the evidence of meeting or exceeding the minimum requirements of each subfactor. Reference Attachment 4 Section L Instructions paragraph 2.1.2 Format and Specific Content. The information in paragraphs 2.2 - 2.3 shall be provided in the written technical proposal and will be used to assess the proposed technical approach in accordance with Section M, Evaluation Factors for Award. The written technical proposal shall address each of the following to describe the offeror’s proposed approach, methodologies, and capabilities in performing the requirements set forth in the subfactors.

Q23. In Attachment 5 Section M Evaluation paragraph 2.4.1 Subfactor One Consolidated Service Desk

(CSD) and paragraph 2.4.2 Subfactor Two Help Desk, is the CSD and Help Desk the same entity?

A23. Yes.

Q24. In Attachment 4 Section L Instructions paragraph 2.3.1 Subfactor One CSD Surge Scenario, PWS paragraph 1.3.4.2, can calls be answered from a live Help Desk or can calls be answered by an automated messaging system?

A24. From the live Help Desk.

Q25. In PWS paragraph 1.3.1 Client Systems Technician (CST) Support – End Devices, what is the number of Voice over Internet Protocol (VoIP) end points, how many phones are being supported? Are all the phones VoIP?

A25. PWS paragraph 1.3.1 identifies the average workload for CST contractor support for approximately

19,000 NIPR and SIPR devices. The associated peripheral devices including VoIP and Soft Internet

Protocol (SIP) phones are included in the approximately 19,000 total. The majority of phones are VoIP and SIP and the multiple brands and types of phones are not separately tracked.

Q26. Will the sign in sheet from Industry Day be posted or can I receive a copy of the sign in sheet?

A27. No, the sign in sheet will not be posted and copies will not be distributed to companies.

Q28. Can the acquisition strategy be changed to Women Owned Small Business set aside or Small

Business set aside?

A28. No, the approved acquisition strategy is competitive 8(a), Single Award, Firm-Fixed Price (FFP)

Indefinite Delivery Indefinite Quantity (IDIQ) contract.

Q29. Can a company arrange a one-on-one meeting with the requiring activity or contracting officer/specialist to discuss company abilities or the draft solicitation?

A29. No, we are no longer conducting one-on-one meetings. Reference ITCC Questions and Answer

Item 7. The potential offeror (8(a) Prime companies) shall address any questions, concerns or requests for clarification to the contracting officer at dawn.schmidt.1@us.af.mil and the contract specialist at bradley.conroy@us.af.mil. When appropriate, answers to questions and concerns will be made available to all potential offerors by posting the questions and answers on beta.SAM.gov. If a subcontractor of the 8(a) Prime has questions or concerns, the potential offerors (8(a) Prime company) shall address the questions, concerns or requests for clarification.

Q30. What is the age of the existing Giant Voice System? For the Giant Voice System, what are the requirements for enhancements to the voice intelligibility and upgrading the system for UFC compliance? What are the requirements for an indoor Mass Notification System?

A31. For Giant Voice requirements, reference Attachment 1 PWS paragraph 1.2.4, 1.7, and 2.1 Services

Summary #13.

Q32. Can the government clarify Attachment 1 PWS para 1.2.7.1?

A32. Attachment 1 PWS has been updated as follows:

From Paragraph 1.2.7 and 1.2.7.1 8570.01-M

To Paragraph 1.2.7 and 1.2.7.1 DoDD 8140.01, DODM 8570.01, and AFMAN 17-1303

Q33. In PWS paragraph 1.2.4, the contractor shall provide their own transportation in performance of this contract. How will travel cost be reimbursed?

A33. Reference ITCC Industry Day Q and A question 41.

mailto:dawn.schmidt.1@us.af.mil mailto:bradley.conroy@us.af.mil

Q34. In PWS paragraph 1.2.4 vehicles shall have the capacity to pick-up and deliver required equipment, how many vehicles are required, are there special requirements for use of a lift/bucket truck, and how will the cost of the vehicles be covered?

A34. The offeror will determine the number of vehicles and type, if any. PWS paragraph 1.2.4 addresses historically, not mandatory, transportation has been satisfied with a large delivery van with approximate dimensions and equipped with a mechanical lift gate. Parking for one delivery vehicle is provided by the Government at Building 850, Hill AFB UT. For Giant Voice support, approximately 10 of

40 stacks require use of a lift/bucket truck and historically, not mandatory, support has been satisfied with lease of a lift/bucket truck. Parking for a leased lift/bucket truck is not provided by the

Government. Use of vehicles or lift bucket truck shall comply with the applicable laws, regulations, and policies while on base.

The contractor determines if cost of vehicle are direct or indirect cost based on how the contractor identifies the costs. Costs, including vehicle costs, are not deliverables and a separately priced contract line item for vehicle costs is not included in the contract.

Q35. What government furnished items, including vehicles, are being provided and what is the paragraph in the PWS for government furnished property or equipment?

A35. The ITCC requirement includes government property that is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Incidental property is not considered government furnished property or equipment.

Therefore, the PWS does not include a paragraph regarding the government property or equipment.

Q36. If certifications are required to provide Giant Voice support, including certifications for Whelen

Mass Notification System, how are the costs of certification covered?

A36. The contractor determines if certification cost are direct or indirect cost based on how the contractor identifies the costs. Costs, including certification costs, are not deliverables and a separately priced contract line item for certification costs is not included in the contract.

Q37. What experience can be used for Attachment 4 Section L paragraph 2.3.4 Subfactor Four

Corporate Experience and Attachment 5 Section M Evaluation paragraph 2.4.4 Subfactor Four Corporate

Experience?

A37. Attachment 4 Section L Instructions Subfactor Four Corporate Experience paragraph 2.3.4 has been updated as follows:

From The Offeror shall provide information regarding three (3) current or past examples of similar contracts to this requirement. The offeror shall provide examples of their overall corporate experience within the last 5 years in the areas below. Offeror shall address each element below; however, offeror is not required to address all areas for each example.

To The Offeror shall provide corporate experience information regarding three (3) current or past examples of similar contracts to this requirement. The three (3) current or past examples can include any contracts awarded to the 8(a) Prime within the last 5 years, awarded between 1 March 2015 and 29

February 2020. Offeror shall address each element below; however, offeror is not required to address all areas for each example.

Attachment 5 Section M Evaluation paragraph 2.4.4 Subfactor Four Corporate Experience has been updated as follows:

From This subfactor is rated to the degree to which the offeror provides example(s) of previous and current contracts that show total users equal to Hill AFB and performance lasted more than four (4) years. The rating will be based on the degree to which the contract examples are relevant to requirements of this solicitation as listed below;

To This subfactor is rated to the degree to which the offeror provides current or past example(s) of contracts that show total users equal to Hill AFB and performance lasted up to (4) years. The rating will be based on the degree to which the contract examples are relevant to requirements of this solicitation as listed below;

Q38. Are there other changes to the Attachment 1 PWS as of 12 Mar 2020?

A38. Yes, PWS paragraph 3.10 Hours of operation was updated as follows:

From Contractor personnel shall perform the services required under this contract between the hours of 0500

(5:00 am) through 1800 (6:00 pm), To Contractor personnel shall perform the services required under this contract between the hours of 0500 (5:00 am) through 1700 (5:00 pm),