PWS_GE_NDI_Service.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

GE NDI MAINTENANCE SERVICES

SERV 18-003-R-0045

Prepared by

OC-ALC/OBCA

22 September 2017

SECTION ONE

1.0 Description of Services: Tinker Air Force Base (AFB) requires service for all GE test equipment used in the production maintenance process. All references to a Contractor are in reference to GE Inspection Technologies, LP and is the Original Equipment Manufacturer (OEM) of this equipment.

1.1 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation, and inspection manuals necessary to perform the Calibration or Remedial Maintenance (RM) of Non Destructive Inspection (NDI) test equipment for the Oklahoma City–Air Logistics Complex (OC-ALC). The equipment is listed in the attachment named Appendix B (Off-Base).

1.1.1 The Contractor shall be responsible for ensuring all services, parts, and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein, conform to the manufacturer’s equipment specifications, and this PWS.

1.2 Calibration of NDI equipment: All NDI equipment must be calibrated to the OEM specifications and a sheet provided documenting the calibration with each repair.

1.3 Remedial Maintenance (RM): RM shall be used to repair all NDI equipment. RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

1.4 Increase of Equipment: The Government reserves the right to increase or decrease the number of the GE NDI Equipment to be serviced through means of a modification based on the Government need during the life of the contract. The Contractor shall provide the agreed upon GE NDI Equipment RM services IAW the unit prices, terms and conditions agreed upon in the Basic and Option years of the contract.

1.5 Malfunction and Notification Process: Upon occurrence of an equipment or system malfunction, the COR will contact the Contractor by telephone, email, or fax and request a Return Merchandise Authorization (RMA) number using the model and serial number of the equipment. The COR shall arrange for shipment of the item to the Contractor’s site to perform RM to include original copies of the Service Report.

1.6 Equipment Evaluations: The Contractor shall provide a written Estimate Repair Report to the COR by fax or email no later than (NLT) one (1) business day after the completion of the inspection. As a minimum, the information cited on the Estimate Repair Report shall include:

· the equipment ID#

· date of evaluation

· description of findings and recommendations

· required parts and part numbers (P/N)

· cost of parts

· number of parts needed

· estimated labor hours required to complete the repair

Any recommendations cited shall consider:

· the priority of the requested service

· available source for obtaining new parts

· the availability of the new parts

· shipping and delivery schedules of parts

· other factors which may be peculiar to the specific repair requirement

1.7 Authorizations for Repair Actions: Only the Contracting Officer (CO) can authorize repair actions. The COR will coordinate any repair actions with the Government Subject Matter Expert (SME) and the CO in order to obtain the approval to proceed. The Contractor shall ensure all repair actions have the documented CO approval, in writing, before initiating any repair or ordering parts. The Contractor shall demonstrate to the Government SME that the repairs have been completed.

1.7.1 Once the authorization for repair action has been received from the CO, the Contractor shall order any required parts within two (2) business days. The Contractor shall notify the COR if there will be a delay in the arrival of parts. Upon the receipt of the parts, the Contractor shall notify the COR of receipt of items and perform the repair within five (5) business days. The COR will verify the receipt of the parts with the Contractor to ensure the repair is performed in a timely manner.

1.8 Parts and Materials: The Contractor shall provide and use only new parts and material in performance of this PWS unless otherwise authorized by the CO.

1.9 Service Report: Upon completion of the repair the Contractor shall provide, by fax or email, the final service report within five (5) business days to the COR and attach a copy to be shipped back with the test equipment. As a minimum, the final service report shall contain the following information:

· name of the company

· requested service date

· contract number

· equipment ID#

· description of services provided

· additional services recommended (if any)

· printed name and signature of technician who performed the services

· printed name and signature of on-site Government SME or COR

· start and completion dates

· complete breakdown of the labor cost (hours and rate)

· materials and parts used

· details of any other charges

· printed name and signature stating only new parts and materials were used

· written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order.

1.10 Off-Site Repair: Calibration and/or RM of the NDI equipment shall be completed at the location of the OEM. The Contractor shall not remove from the premises any system, sub-system or peripheral at any time in order to affect repair without the written consent of the Government.

1.10.1 The Contractor shall provide written documentation via email which supports a request to remove from the premises any system, sub-system or peripheral. Said written documentation and request shall include, as a minimum, the information listed below.

· contract number

· part number, OC #, S/N, as applicable

· description of the part, OC #, S/N, as applicable

· corresponding estimate repair report number

1.10.2 When determined necessary by the COR to ship items to the Contractor’s off-site facility for repair, the Contractor shall arrange for the scheduling, repair of the failed item and provide the appropriate shipping data to the COR. The COR will process the required shipping documents and arrange for transportation of the item to the appropriate shipping bay for packaging, shipment, and transporting to the designated off-site facilities Free on Board (FOB) destination [see Appendix B (Off-Base)].

1.11 Return of Equipment: Upon completion of the approved repair, the Contractor shall conduct a performance check on the repaired equipment to verify it is restored to operational condition. The Contractor shall provide documentation that the performance check has been completed and the equipment is in working order IAW paragraph 1.9, Service Report, of this PWS. The Contractor shall return the repaired equipment to the Government within the timeframe identified on the Estimate Repair Report.

1.12 Delivery: The Contractor shall ship all repaired and non-repairable equipment by the fastest and most traceable method in order to arrive within five (5) business days after the repair completion date.

1.13 Shipping: The Contractor shall provide to the COR, the date equipment was shipped out, shipment identification information and include contract number on the shipping paper work with a Free On Board (FOB) Destination. The ship to address is listed below.

OC-ALC/OBC

ATTN: SURVEILLANCE COR Contract # [TBD upon award] Bldg. 3001 Staff Dr. Door G70 Post N68 Tinker AFB, OK 73145-3052

1.14 Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract. The COR will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO or COR.

1.15 Corrective Action Report (CAR)/Complaint Contractor Response Time: The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.16 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.17 Environmental Certification: The Government will ensure the part or equipment is clean, drained and purged before it is transferred to the Contractor for repair. The Government will provide written certification of such to the Contractor prior to shipment or pick up of the part or equipment. Certification will be on letterhead with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said letter will contain description of the part or equipment, make, model, serial number, and OC number (if applicable). This certification will be provided to the COR three (3) business days prior to the pick-up or shipment of the part or equipment. The COR will, in turn, provide it to the Contractor within two (2) business days prior to the pick-up or shipment of the part or equipment.

1.17.1 The Contractor shall ensure and provide written certification that the repaired NDI test equipment is cleaned to remove all hazardous contaminants, dirt, shavings, oil, or grease, and drained and purged to remove all fluids, oils and liquids before returning to Tinker AFB. Certification shall be on company letterhead with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said letter shall contain description of part or equipment, make, model, serial number, and OC number (if applicable). This certification shall be provided to the COR two (2) business days prior to the return of the part or equipment.

1.18 Foreign Nationals: The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.19 Contractor Manpower Reporting (CMR): The Contractor shall report ALL contractor labor hours, to include sub-contractor labor hours, required for the performance of the services provided under this contract via the Contractor Manpower Reporting Application (eCMRA), which is the Department of Defense’s secure data collection site for manpower. The Contractor is required to completely fill in all required data fields at the Department of the Air Force’s eCMRA website, which is found at https://www.ecmra.mil/.

1.19.1 The Contractor shall report all labor hours executed during the Period of Performance (PoP) for each Government Fiscal Year (FY) which runs from 1 October through 30 September the following year. Although the labor hours executed may be completed any time during the FY, all data shall be completed no later than (NLT) 31 October of each calendar year. Contractors may direct questions to the CMR help desk email listed at dod.ecmra-af-support-desk@mail.mil.

1.20 Increase and Decrease of Equipment: The Government reserves the right to increase or decrease the number of the items serviced by this contract based on the Government's need during the life of the contract. All changes will be incorporated via modification to the contract, to include updated attachments. The Contractor shall provide the agreed-upon services IAW the unit prices, terms, and conditions agreed upon in the Basic and Option years of the contract.

1.21 Training – General: All work is to be performed offsite at the Contractor’s location and as such there is no on base training required.

SECTION TWO

2.0 Performance Assessment: The Contractor shall be aware that in the absence of any contract requirement from the Service Summary (SS) does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall ensure the following SS requirements are accomplished:

Service Summary (SS) Table 2-1

• the equipment ID#

• date of evaluation

• description of findings and recommendations

• required parts and part numbers (P/N)

• cost of parts

• number of parts needed

• estimated labor hours required to complete the repair

Any recommendations cited shall consider:

• the priority of the requested service

• available source for obtaining new parts

• the availability of the new parts

• shipping and delivery schedules of parts

• other factors which may be peculiar to the specific repair requirement

• name of the company

• requested service date

• contract number

• equipment ID#

• description of services provided

• additional services recommended (if any)

• printed name and signature of technician who performed the services

• printed name and signature of on-site Government SME or COR

• start and completion dates

• complete breakdown of the labor cost (hours and rate)

• materials and parts used

• details of any other charges

• printed name and signature stating only new parts and materials were used

• written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order.

• contract number

• part number, OC #, S/N, as applicable

• description of the part, OC #, S/N, as applicable

• corresponding estimate repair report number

OC-ALC/OBC

ATTN: SURVEILLANCE COR Contract # [TBD upon award] Bldg. 3001 Staff Dr. Door G70 Post N68 Tinker AFB, OK 73145-3052

SECTION THREE

Government Furnished Property (GFP) And Services

3.1. Government Furnished Property.

3.1.1. Government Property Repair/Maintenance On-Base.

-Not Applicable

3.1.2. GFP Exceeds $150,000 - Repair/Maintenance Off-Base. In Accordance With (IAW) FAR Part 45 Rewrite June 2007 – FAR 45.107(d), the Government Property Clause(s) are applicable when the GFP requires repair/maintenance off-base and the cumulative acquisition cost of all the GFP going off-base exceeds the Simplified Acquisition Threshold (SAT) $150,000. The Contractor shall ensure all GFP is secured at the close of each workday. The Government retains title to all GFP, until the Government properly disposes of the GFP as authorized by law or regulation. This GFP shall not be used for the performance of any other contract. The applicable Government Property clauses will be cited in the solicitation/contract. The GFP is identified in Attachment #_ Appendix B.

3.1.2.1. Shipment to Contractor or Pick up by Contractor. In Accordance With PWS Section 1.10

3.1.2.2. Return Shipment or Delivery to Government. In Accordance With PWS Section 1.11 to 1.13

3.1.2.3. Loss of Government Property. IAW the Government Property contract clauses.

3.1.2.4. GFP Identification Labels. When applicable, the Contractor shall clearly label (without damaging) GFP to distinguish it from Contractor Furnished Property IAW with the contract terms and conditions and this PWS.

3.1.3. GFP Not Exceed $150,000 - Repair/Maintenance Off-Base.

-Not Applicable

3.2. Shared Property of the Government.

-Not Applicable

3.3. Government Furnished Services (GFS).

-Not Applicable

3.4. Intangible Government Property.

-Not Applicable

3.5. Contractor Acquired Property (CAP), Time & Material (T&M) or Fabrication.

-Not Applicable.