Draft_PWS_ESDS.docx

PERFORMANCE WORK STATEMENT

Electronic Software Distribution System (ESDS) Maintenance and Support Services for:

· 76 SMXG Oklahoma City Air Logistics Complex (OC-ALC) Tinker AFB Oklahoma

· 309 SMXG Ogden Air Logistics Complex (OO-ALC) Hill AFB Utah

· 402 SMXG Warner Robins Air Logistics Complex (WR-ALC) Warner Robins AFB Georgia

PREPARED BY 76 SMXG/MXDS

1 February 2017

Section One

1 Description of Services

The purpose of this Performance Work Statement (PWS) is to provide for software and system support for the Electronic Software Distribution System (ESDS) at Tinker AFB, Oklahoma; Hill AFB, Utah; and Robins AFB, Georgia. The system is a combination of software applications that performs the ESDS function serving a Government requirement for both the Secret Internet Protocol Router Network (SIPRNet) and Non-secure Internet Protocol Router Network (NIPRNet) systems. System support shall include software maintenance for the ESDS website and ESDS packaging software, on-site support, and assistance for trouble shooting, diagnosing, and correction of software discrepancies. The Contractor shall provide all personnel, software, tools, materials, transportation, supervision, and any incidentals necessary to furnish ESDS Maintenance and Support services in accordance with (IAW) this PWS. The base period of performance shall be one year from the date of award, with the possibility of four option years.

1.1 Software Maintenance. The Contractor shall provide software maintenance after being notified by the Contracting Officer Representative (COR)/ESDS Program Manager (PM) that a problem with the system software has been identified and shall continue until the problem is resolved. The Contractor, after receiving notification from the COR/ ESDS PM that software maintenance is required, shall provide service within the designated response time (see PWS 1.1.1). Downtime will begin when the COR/ ESDS PM makes a valid attempt to contact the contractor's Point of Contact (POC) (see PWS 1.9) and will end when the COR/ ESDS PM certifies that the system is performing correctly (see PWS 1.8).

1.1.1 Trouble Shooting/Response Time. Software maintenance normal working hours are from 0800 to 1600, Monday through Friday, local time excluding federal holidays, unless otherwise directed by the Contracting Officer (CO). Contractor response time, after a valid attempt by the COR to notify the contractor that a problem has occurred, shall not exceed two business hours for software maintenance requests. Response time for contractor to recommend a solution to the problem shall be no more than one (1) business day. Maintenance coverage shall be provided only during normal business hours.

1.1.2 Authorizations for Repair Actions. Only the CO can authorize repair actions. The COR will coordinate any repair actions with the Subject Matter Expert (SME) and the CO in order to obtain the approval to proceed. The Contractor shall ensure all repair actions have the documented CO approval, in writing, before initiating any repair or ordering parts. The Contractor shall demonstrate to the Government identified Technical Point of Contact/SME that the repairs have been completed.

Once the authorization for repair action has been received from the CO, the Contractor shall order any required parts within two (2) business days and notify the COR, in writing, of the estimated arrival date of the parts. Upon the receipt of the parts, the Contractor shall perform the repair within five (5) business days. The COR will verify the receipt of the parts with the Contractor to ensure the repair is performed in a timely manner.

1.2 Software Upgrades. The Contractor shall coordinate all software/system upgrade schedules with the COR. The Contractor shall submit to the COR a tentative software upgrade schedule 30 calendar days after the upgrade has been approved. Software upgrades shall include licensing issues, optimizing system software, and making corrective adjustments as deemed necessary to keep the system in normal operating condition. The Contractor shall maintain site compatibility as software upgrades are installed. Installation of software revisions shall include documentation and briefing of all changes to the COR.

1.3 Software Revisions. The Contractor shall coordinate all software/system revision schedules with the COR. The Contractor shall submit to the COR a tentative software revision schedule 30 calendar days after the revision has been approved. Software revisions shall include approved Problem Resolution Reports identified by the COR. The Contractor shall maintain site compatibility as software revisions are installed. Installation of software revisions shall include documentation and briefing of all changes to the COR.

1.4 Documentation Updates. The Contractor shall provide and maintain ESDS software application documentation. This documentation is property of the U.S. Government and shall remain at all times property of the U.S. Government throughout the development of any software revisions and/or upgrades. The Government will assume ownership of revised and/or updated documentation based on Government inspection and acceptance of the software. All documentation shall only be used by the Contractor for the performance of this contract. All updated documentation shall be provided to the COR within 30 calendar days after acceptance of any software revisions and/or upgrades. The Contractor shall update ESDS software application documentation as follows:

1.4.1 Packaging and Uploading Procedures.

1.4.2 User and Administrator Manual. Support instruction/documentation associated with software upgrades and/or maintenance.

1.4.3 All help screen and information pages of the application.

1.4.4 Ensure the system version and date information for each upgrade are current on all applicable links within ESDS.

1.4.5 Provide all ESDS software applications' baseline configuration documents and any software applications' configurable parameter settings that would be required to sustain or troubleshoot the system.

1.5 On-Site Support. Contractor shall perform at least one on-site support visit per year to each of the three sites to perform system maintenance, to conduct a configuration audit, and to perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility per COR's request for service. Contractor shall also provide the listed services in the listed order during an on-site support visit at the following sites:

1.5.1 Hill AFB, Utah.

1.5.1.1 Perform all necessary system maintenance.

1.5.1.2 Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility or through the system synchronization process per COR's request for service.

1.5.1.3 Conduct and document server configuration audit.

1.5.1.4 Perform system functionality testing.

1.5.1.5 Perform initial acceptance testing.

1.5.1.4 Contractor shall submit to the COR a list of services accomplished during the Hill AFB on-site visit.

1.5.2 Robins AFB, Georgia.

1.5.2.1 Perform all necessary system maintenance.

1.5.2.2 Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility or through the system synchronization process per COR's request for service.

1.5.2.3 Conduct and document server configuration audits and ensure servers at Robins AFB are in the same configuration as servers at Hill AFB.

1.5.2.4 Perform system functionality testing.

1.5.2.5 Test capabilities across both maintenance/upgraded sites (Hill AFB and Robins AFB).

1.5.2.6 Test data and file synchronization across upgraded sites.

1.5.2.7 Contractor shall submit to the COR a list of services accomplished during the Robins AFB on-site visit.

1.5.3 Tinker AFB Oklahoma.

1.5.3.1 Perform all necessary system maintenance.

1.5.3.2 Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility or through the system synchronization process per COR's request for service.

1.5.3.3 Conduct and document server configuration audits and ensure servers at Tinker AFB are in the same configuration as servers at Hill AFB and Robins AFB.

1.5.3.4 Perform system functionality testing.

1.5.3.5 Test capabilities across all three maintained /upgraded sites (Hill AFB, Robins AFB, and Tinker AFB).

1.5.3.6 Test data and file synchronization across all three upgraded sites.

1.5.3.7 Contractor shall submit to the COR a list of services accomplished during the Tinker AFB on-site visit.

1.5.4 Complete acceptance testing and approval of maintenance/upgrade.

1.6 Required Reporting. The Contractor shall maintain a detailed daily log of software activities performed for each maintenance request. The Contractor shall complete and sign the detailed daily log confirming the accuracy of the information supplied. This data shall be provided to the COR by the last day of each month via email. The Contractor shall also provide to the COR a Status Report that consists of the summarized detailed daily log data that is due by the fifth work day of the following month. The detailed daily log shall include the data as described in paragraphs 1.6.1 through1.6.7.

1.6.1 For support calls: the time and date the call was received, the name of the caller, caller's description of problem, date program office notified (if submitted by other than the program office), and date program office authorized work.

1.6.2 The time and the date contractor personnel completed the correction and provided the correction to the COR.

1.6.3 Description of the problem and services and percentage of completion performed to correct the problem.

1.6.4 List of modification/changes installed at Hill AFB, Robins AFB, and Tinker AFB.

1.6.5 Time spent to correct each reported problem.

1.6.6 List of software upgraded or replaced.

1.6. 7 All unresolved activities from the previous month.

1.7 Information Technology Assets (ITA). The Government will provide to the contractor the ITA listed in Appendix B to be used in support of ESDS during the performance of this contract.

1.7.1. ITA Shipment to Contractor. After contract award and during the contract performance period, the Government will pack and ship the tested, updated, and patched ITA to the contractor's site.

1.7.2. Return ITA Shipment to Government. During the contract performance period, the Contractor shall pack and return the ITA to the Government (Software Control Center ESDS, 76 SMXG/MXDSC, 7532 Joint Star Drive, Room 145, Tinker AFB OK 73145) no later than 90 calendar days after receipt for Government testing, updating, and patching.

1.8 Acceptance of Software. After software maintenance, upgrade, or revision, the COR will certify that the system is performing correctly. Any dispute between the contractor and the COR regarding satisfactory performance will be immediately referred to the CO.

1.9 Point of Contact. The Contractor shall provide the COR with a name, phone number, and valid email address of the point of contact for maintenance issues upon contract award. The COR will initiate maintenance by notifying the contractor's point of contact. The phone number shall have a low frequency of use during normal business hours. Recording devices shall be acceptable if the COR is notified within the designated response time that the service call was received.

1.10 Quality Assurance. According to the contract's inspection clause, the Government will evaluate the contractor's performance under this contract. The COR is a representative of the CO and will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the contractor during the period of this contract will be subject to review by the CO or COR.

1.10.1. Contractor Response Time. The Contractor will be given ten business days to answer a submitted Corrective Action Report (CAR), Performance Action Report (PAR) and customer complaint. The Contractor shall provide written response addressing the root cause, corrective action and preventive action(s).

1.11 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis. This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.12 Hours of Operation. The Contractor shall perform the work required under this contract during the following days and hours: Monday through Friday, 0800 to 1600. If work hours are required outside the hours stated, the Contractor shall contact the COR for approval from the CO. Upon approval from the CO, the Government identified Technical POC or COR must be present with the Contractor.

1.13 Special Qualifications. The Contractor shall provide personnel with the following qualifications. All Contractor Personnel shall be familiar with and knowledgeable of the ESDS application and supporting commercial off the shelf (COTS) software. The Contractor shall provide qualified, experienced personnel with knowledge in the software and avionics industries. The Contractor shall provide personnel with the necessary licenses, certifications, training, and experience levels necessary to accomplish all contract work and services within Government specified time frames.

1.14 Contractor Personnel. The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the contractor when the CM is absent. They shall be designated to the CO and COR, in writing, within five (5) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the government facilities. The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

The Contractor and Contractor personnel shall be required to identify themselves as Contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the government facilities. The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.14.1 Listing of Contractor Employees. The Contractor shall provide an initial listing of the Contractor employees’ names and position titles to the COR within five (5) business days after the contract award date. Within five (5) business days, the Contractor shall also provide an updated listing of personnel to the COR when employees affecting the work of this contract change status or position.

The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty CORs who are providing surveillance on any contracts/sub- contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire.

All Contractor Personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of Contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.15 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state, and local laws, regulations, instructions, and requirements regarding environmental protection and occupational safety and health. The

Contractor shall comply with any laws, instructions, or regulation changes during the term of this contract.

Contractors shall be compliant with the Tinker Air Force Base (AFB) Supplement to Air Force Instruction (AFI) 32-7086, “Hazardous Materials Management”, Tinker AFB procedures per Tinker AFB Instruction (TAFBI) 32-7004, “Hazardous Waste Management”, and Complex procedures per OC-ALC Sup to AFI 32-7086, “Hazardous Material Management” and OC- ALC Instruction (OC-ALCI) 32-101 “Air Quality Record Keeping Procedure”. Publications are available digitally on the e-Publishing website at www.e-publishing.af.mil for downloading or ordering.

1.15.1 Material Safety Data Sheet/Safety Data Sheet (MSDS/SDS): Upon the COR’s confirmed receipt of the Contractor’s written certification which states “No HAZMAT Usage”, the requirements of this section are no longer applicable. Said certification letter shall be printed on company letterhead and contain the applicable contract number for which the services are being performed.

The Contractor shall not transport, ship or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before the written approval is provided by the 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The Contractor shall submit to the COR, ten (10) calendar days after the contract award date, all MSDS or SDS and a completed OC-ALC Form 152, MSDS/SDS Information Sheet. The Contractor shall receive approval from the COR prior to shipping any chemical, material, or substance to Tinker AFB. A copy of the manufacturer MSDS/SDS shall accompany the shipment. The Contractor shall comply with the effective dates for SDS requirements IAW the Occupational Safety and Health Administration (OSHA) Hazardous Communication Standard, Title 29, Code of Federal Regulation (CFR) Part 1910.1200. The COR will forward all MSDS/SDS submittals to the 72 ABW/CEIE for approval. A current manufacturer MSDS/SDS shall be submitted to the COR if the contractor changes manufacturer or vendor for any chemicals that were previously approved. The Contractor shall maintain copies of the manufacturer MSDS/SDS for all chemicals. The MSDS/SDS shall be readily accessible at all times by Contractor personnel as well as Government employees.

1.15.2 Hazardous Material (HAZMAT): If HAZMAT shall not be brought on base or used in the performance of this contract; the Contractor shall provide certification, in writing and printed on company letterhead, which states “No HAZMAT will be brought on base” or “No HAZMAT Usage”. Said letter shall also contain the contract number for which the statement applies. This certification shall be provided to the COR within ten (10) business days after the contract award date. Upon the receipt of the certification by the COR, the requirements of this section are no longer applicable.

The Contractor shall not store chemicals or HAZMAT on Tinker AFB. Contractors shall be compliant with HAZMAT management procedures per the OC-ALC Supplement to AFI 32- 7086, “Hazardous Materials Management”. The Contractor shall maintain a log of all HAZMAT that is used on base. This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed. The COR will forward the records to the Unit Environmental Coordinator (UEC) NLT the fourth (4th) calendar day of the following month or the first (1st) subsequent business day.

1.15.3 Hazardous Waste (HAZWASTE): f HAZWASTE shall not be generated during the performance of this contract; the Contractor shall provide written certification which states that there is “No Hazardous Waste Generation”. Said certification letter shall be printed on company letterhead and contain the applicable contract number. This certification shall be provided to the COR within ten (10) business days after award. Upon the COR’s confirmed receipt of the Contractor’s written certification which states “No Hazardous Waste Generation”, the requirements of this section are no longer applicable.

The Contractor shall dispose of HAZWASTE in Government furnished waste containers located in the shop or area where the work is being performed. The Contractor shall notify the COR if the required waste containers are not available on site.

1.15.4 Discharges: Any discharges into Tinker’s Industrial Waste Treatment Plant (IWTP) or sanitary sewer shall be approved and accomplished IAW the Tinker Industrial Waste Water Discharge Permit as instructed by the 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The COR will submit the required notice of intent documentation to the UEC for the 72 ABW/CEIE approval. The Contractor shall maintain records of any written approval issued by the 72 ABW/CEIE for discharges into the IWTP and sanitary sewer.

1.15.4.1 Off-Site Discharges: For discharges outside of Tinker AFB, the Contractor shall ensure waste water discharges that may contain pollutants resulting from any contracted service go to a state or federal permitted treatment facility such as a municipal Publicly Owned Treatment Works (POTW). The Contractor shall provide a letter from the POTW to the COR within ten (10) calendar days after the contract award date. The letter shall state the POTW is permitted for all pollutants that the Contractor may discharge during the contracted service.

1.15.5 Spills: Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the COR and UEC. The Contractor shall provide five (5) copies of a typed or written report about the incident within four (4) clock hours as follows:

One (1) copy to CO, two (2) copies to the COR, one (1) copy for the UEC, and one (1) copy for the record. The format of the report shall be left up to the Contractor; however, the report shall contain the following information.

· name and contact number of the person reporting the spill

· date and time of incident

· location and source of spill

· substance or pollutant spilled

· amount spilled and rate of discharge

· any damages or injuries involved

· extent of area impacted

· potential hazards

· actions taken

· organizations contacted

· remarks section - that addresses the cause of the spill (e.g. human error, equipment, etc.) and whether 911 was called and which agencies responded

1.15.6 Environmental Training: Upon the COR’s confirmed receipt of the Contractor’s written letter which certifies “No Hazardous Waste Generation”, the requirements of this section are no longer applicable. Said certification letter shall be printed on company letterhead and contain the applicable contract number for which the services are being performed.

Contractor Personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279; applicable state laws and regulations; DoD, AF, and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by the 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm; http://www.skillsoft.com/catalog/detail.asl?CourseCode=esh_sah_a34_sh_enus000000 and http://www.lion.com/Storing-Hazardous-Waste-for-LQGs. The training shall be at the Contractor’s expense. Prior to obtaining training and within ten (10) calendar days after the contract award date, the Contractor shall provide the name of the training institution or company and course description to the COR for approval. Once written approval is received from the COR, the Contractor shall provide the environmental training certificates for employees performing duties in the service of this PWS. The Contractor’s environmental training certificates shall be provided to the COR within thirty (30) calendar days. In addition to the required environmental training, Contractors shall be compliant with Tinker AFB procedures per Tinker AFBI 32-7004, “Hazardous Waste Management”.

1.16 Forms, Technical Orders (T.O.), AFI, Air Force Material Command Instructions (AFMCI), and Publications: The Contractor shall obtain the forms and publications expressly required to perform the work in this contract via the internet at www.e-publishing.af.mil. In the event a form or publication is not available online, the COR will provide the form, instruction, or publication to the Contractor upon the Contractor’s written request (e-mail is acceptable). In the event, laws, regulations, T.O.’s, AFI’s, or AFMCI’s change during the term of this contract, the Contractor shall be required to comply as the changes come into effect. Contractors delivering or handling official United States Air Force (USAF) records shall comply with the applicable records management regulations in AFI 33-322, Chapter 3, in its entirety.

1.17 Information Assurance (IA): (SS) All contract personnel shall successfully complete IA training prior to obtaining access to the network. IA training will be given to the contractor by the COR. All Contractor personnel shall comply with IA policies and revisions. The Contractor shall ensure terminated employee’s network access is removed within two (2) clock hours of termination notice. The 72nd Communications squadron reserves the right to terminate the

Contractor’s access to the Tinker AFB network at any time to preserve the integrity of the local network.

1.18 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.19 FOD and DOP: Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36- 2232, AFMC Supplement 1, paragraph 9.2., and A4.3.4. (Initial)/A4.3.5 (Refresher). The Contractor and Contractor Personnel shall acknowledge the FOD/DOP training either by viewing the Digital Versatile Disc (DVD) provided by the COR or the You Tube site, http://www.youtube.com/watch?v=tYcbodjFPnM. The Contractor shall provide a contractor devised certificate to the COR for each employee within five (5) business days after the contract award date. The certificates shall have the title of the training, the name of the person who received the training, and the date of the training. The Contractor shall also ensure all new employees view the FOD/DOP training and provide a contractor devised certificate of training to the COR prior to the employees starting work in the OC-ALC shops. On an annual basis, the Contractor and Contractor Personnel shall be required to review the FOD/DOP training and to provide an updated contractor devised certificate of training to the COR within five (5) business days of the new period of performance (PoP) start date.

1.20 Tool Control and Accountability: While performing contract services in or around Maintenance Production Shops, which includes ramp areas, the Contractor shall comply with AFI 21-101_AFMC Supplement 1, 21-101, Chapter 10 (all paragraphs) and OC-ALCI 21-112, paragraph 14.1 and 14.5.3. The Contractor shall provide the completed MXRIWRS Form 032 prior to performing work in the OC-ALC industrial areas. The MXRIWRS Form 032 is available from the COR. The Contractor shall provide a Contractor Tool Listing, MXRIWRS Form 032, to the COR within five (5) business days after (insert type of action, i.e. PM, RM, etc.) actions. The Contractor or Contractor’s Personnel shall inventory the container or bag of tools at the beginning of each work day and at the end of each work day. The Contractor Personnel shall immediately notify the COR of any tools that are missing or lost from the work area or container (e.g. tool or job box or tool bag). The COR will report any missing Contractor’s tools which have not been located within one (1) hour after notification to the appropriate Government personnel. The Contractor shall obtain the Form 32 from the COR. The CM shall ensure each employee on the job site receives a briefing from the COR about Housekeeping, FOD/DOP, and Tool Control prior to starting work in OC-ALC Industrial Areas.

1.21 Privately Owned Motor Vehicles (POV): Contractor Personnel shall comply with the directives pertaining to operation of POVs on Tinker AFB per AFMAN 31-116, in its entirety, “Motor Vehicle Traffic Supervision”. The Contractor shall comply with Tinker AFBI 24-301, in its entirety for the operation of POVs within Tinker AFB.

1.22 Common Access Card (CAC) Holders: IAW OC-ALCI 31-1, Chapter 6, paragraph 6.5.2

– 6.5.3., Contractor Personnel requiring access to Tinker AFB and the Tinker Domain (computer and network access) shall possess a Common Access Card (CAC). The CAC shall be obtained through the Trusted Associate Sponsorship System (TASS) (https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp) and the unit’s Trusted Agent (TA). The Contractor shall contact the COR within five (5) business days after the contract award date for details and forms. Contractors whose personnel require CAC cards shall have initiated a National Agency Check with Inquiries (NACI) as described below and shall have completed (with favorable results) a Federal Bureau of Investigation (FBI) fingerprint check, or a DoD determined equivalent investigation or greater before the CAC can be issued.

The investigation requirement for a NACI is IAW AFI 31-601, “Industrial Security”. In order to receive access to the Tinker Domain and access to any Government computer system, the Contractor shall have at least initiated a NACI for personnel requiring access. The Contractor is responsible for vetting their employees. If an unfavorable NACI is received, access to the Tinker Domain will be revoked. The Contractor shall ensure that contractor personnel requiring access to the Tinker Domain shall have a civilian Local Files Check (LFC) with no adverse results, as required by the TA.

1.22.1 Contractor IDs: All Contractor badges shall be surrendered when the contract expires, are no longer needed, or when the contract personnel are no longer working under the contract or for the Contractor. The Contractor IDs expire on the last day of the current contract PoP. If the contract is extended, the Contractor and Contractor Personnel shall obtain new ID badges. The requirement to obtain new badges includes the CAC ID, the DBIDS ID, and AF Form 1199C, Controlled/Restricted Area Badge.

All CAC cards shall be returned to the Pass and Registration, Bldg. 6611, upon the completion of the contract, when no longer needed or contract personnel are no longer working under the contract or working for the Contractor. Upon issue of the CAC by Pass and Registration, the Contractor shall be responsible for employees displaying and surrendering the card IAW the Installation Integrated Defense Plan, Tinker Plan 31-101, in its entirety. Upon five (5) calendar days of the badge being returned to Pass and Registration, the Contractor shall provide copies of the turn-in receipts to the COR either by US Postal Service or email.

Contractors are assessed a fine of $50.00 if CAC IDs, AF Form 1199C’s, AFMC Form 387s, or DBIDS IDs are lost, stolen, or not returned to the Pass and Registration, Bldg. 6611 when the badges have expired or are no longer required. The 72 Security Forces Squadron (SFS) will attempt to fine the contract if money cannot be collected from the Contractor.

1.23 Foreign Nationals: The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.24 SECURITY CLEARANCES: Per Tinker AFBI 33-532, “Network Access”, paragraph 4.2.4., all persons accessing the base network shall, at a minimum, have a completed NACI or civilian Local Files Check (LFC). The Contractor shall submit the request to the Defense

Security Service Operating Center, Columbus, to initiate background investigation. The LFC shall have no adverse results. The Contractor Personnel shall complete and pass the Information Protection Training with a minimum score of seventy percent (70%). The Contractor shall submit a Tinker AFB Form 532, Account Request/Termination Form, to the COR, who will forward it to the Designated Approval Authority for signature. When Contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to Government Automated Information Systems (AIS), or sensitive equipment not involving access to classified information, the Contractor's personnel security questionnaire is processed by the sponsoring Air Force activity IAW AFI 31-601, paragraph 2.4. An interim clearance may be granted to contractor personnel at the beginning of the period of performance (PoP) in order for services to be performed as required by this PWS.

1.25 Quarterly Security and Operational Security (OPSEC) Briefings: All Contractor personnel working on base in the OC-ALC shall be required to read the OC-ALC Quarterly Security and OPSEC briefings. The COR will ensure the Security and OPSEC briefings are available for review by the Contractor. The Contractor shall provide the COR with a report within five (5) business days after receiving the briefings. The report shall contain the employee’s name and the date of review. These requirements are IAW AFI 31-401, “Information Security”, Chapter 8, Paragraph 8.9 - 8.9.5.; AFI 31-601, “Industrial Security”, Chapter 3, Paragraph 3.2.; AFI 10-701, “Operations Security”, Chapter 5, Paragraph 5.1 -

5.2.3.1 and OC-ALCI 31-1-O, “OC-ALC Security Programs”, Paragraph 5.6.

1.26 Health and Safety on Government Installations: While performing work under this contract on a Government installation, the Contractor shall comply with federal, state and local regulations, and AFI 91-203, “Air Force Consolidated Occupational Safety Instruction”, as established by this contract and Appendix C. The Contractor shall notify the CO, COR, and Government Contract Administrator (CA) within one (1) business day of any injuries that occur to contractor personnel while they are on the installation. The Contractor shall notify the CO, COR, and Government CA within one (1) business day of damage to Government property or equipment during the execution of the contract.

1.27 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

1.28 Contractor Manpower Reporting (CMR): The Contractor shall report ALL contractor labor hours, to include sub-contractor labor hours, required for the performance of the services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at the website http://www.ecmra.mil.

The Contractor shall report all labor hours executed during the Period of Performance (PoP) for each Government Fiscal Year (FY) which runs from 1 October through 30 September the following year. Although the labor hours executed may be completed any time during the FY, all data shall be completed no later than (NLT) 31 October of each calendar year. Contractors may direct questions to the CMR help desk email listed at http://www.ecmra.mil.

1.29 Training – General: The Government COR will provide training via slides, video, or classroom prior to the contractor performing work at the OC-ALC. The Government will be responsible for all approved costs associated with the training identified below. The COR will document training on and maintain copies of the completed AF IMT 1151, Training Attendance and Rating, as part of the contract surveillance file. For purposes of identification and compliance with Personally Identifiable Information (PII) requirements, only the last four (4) of the contractor employee’s Social Security Number (SSN) will be input on the form.

The Contractor shall contact the COR prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

Section Two

2 Performance Assessment

The Contractor shall be aware that in the absence of any contract requirement from the Service Summary (SS) does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall ensure the following SS requirements are accomplished:

Service Summary (SS) Table 2-1

SS 1

Contractor response time, after a valid attempt by the COR to notify the contractor that a problem has occurred, shall not exceed two business hours for software maintenance requests.

1.1.1

100% Compliance

SS 2

Response time for contractor to recommend a solution to the problem shall be no more than one

(1) business day.

1.1.1

SS 3

The Contractor shall submit to the COR a tentative software upgrade schedule 30 calendar days after the upgrade has been approved.

1.2

SS 4

The Contractor shall submit to the COR a tentative software revision schedule 30 calendar days after the revision has been approved.

1.3

SS 5

All updated documentation shall be provided to the COR within 30 calendar days after acceptance of any software revisions and/or upgrades.

1.4

SS 6

Contractor shall perform at least one on-site support visit per year to each of the three sites to perform system maintenance, to conduct a configuration audit, and to perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor's facility per COR's request for service.

1.5-1.5.4

SS 7

The Contractor shall maintain a detailed daily log of software activities performed for each maintenance request. The Contractor shall complete and sign the detailed daily log confirming the accuracy of the information supplied. This data shall be provided to the COR by the last day of each month via email.

1.6 No more than two

(2) errors to be corrected within 30 days of notification from COR

SS 8

The Contractor shall also provide to the COR a Status Report that consists of the summarized detailed daily log data that is due by the fifth work day of the following month.

1.6 No more than two

(2) errors and not more than five (5) business days late

SS 9

During the contract performance period, the Contractor shall pack and return the ITA to the Government (ATTN: Sheila Wakely, 76 SMXG/OBC, 8745 Entrance Road A, Room 150, Tinker AFB Oklahoma 73145-3312) no later than 90 calendar days after receipt for Government testing, updating, and patching.

1.7.2

No more than five

(5) calendar days late

Section Three

3. Government Furnished Property (GFP) And Services.

The Government will provide, without cost, the Government Furnished Property (GFP) and Services listed in Attachment 3, Appendix B and this PWS in support of the Electronic Software Distribution System (ESDS) at Tinker AFB, Hill AFB, and Robins AFB. The Government retains title to all GFP, until the Government properly disposes of the GFP as authorized by law or regulation. The Contractor shall ensure all GFP is secured at the close of each workday.

This GFP shall only be used for the performance of this contract. The Contractor is responsible for all costs related to making the GFP available for use, such as payment of all transportation, installation or rehabilitation costs.

3.1. Government Furnished Property-Cumulative Total Less Than $150,000.

In accordance with (IAW) FAR Part 45 Rewrite June 2007 – Government Property awarded under FAR Part 12 and less than the Simplified Acquisition Threshold (SAT) $150,000 does not require the Government Property Clause(s); however, this GFP will be administered IAW the provisions of this PWS and FAR 52.237-2, Protection of Government Buildings, Equipment, And Vegetation, not FAR Parts 45 and 52.245 plus supplements. The Contractor shall comply with the contract terms and conditions and this PWS for the GFP used to support this contract.

3.1.1. Information Technology Assets (ITA). The Government will provide the Contractor the ITA listed in Attachment 3, Appendix B.

3.1.1.1. Location. The Government furnished ITA location will be agreed upon by the Government CO and COR. The Contractor shall ensure that the Government Furnished ITA is not relocated without permission from the Government CO and the Government COR.

3.1.1.2. Government Approved/Provided Software/Programs. The Contractor shall ensure that no software or programs, other than Government approved or provided, is/are loaded to the Government Furnished ITA.

3.1.1.3. GFP Records, Repairs, Replacement, Reports, Disposal. The ITA Custodian for 76 SMXG/OBC/Tinker AFB will be responsible for record keeping, repairs, replacement, security patches, software, Reports of Survey (ROS) and disposal of all Government Furnished ITA used by the Contractor during the performance of this contract.

3.1.1.4. GFP Identification Labels. The Contractor shall clearly label (without damaging) GFP to distinguish it from Contractor Furnished Property in accordance with the contract terms and conditions and this PWS.

3.1.1.5. Annual Joint GFP Inventory. The Contractor shall assist the Government COR with the annual joint GFP inventory of the items listed in Appendix B. Since the GFP meets the requirements identified in PWS 3.1 and the Government COR will maintain the GFP records for Government reporting requirements, the Contractor will not be required to submit an Annual DD Form 1662, DoD Property in the Custody of Contractors, or superseding document for GFP.

3.1.1.6. Loss of Government Property. The Contractor’s liability for Loss of Government Property shall begin when the Contractor receives the GFP. The Contractor shall remain liable for this GFP until returned to the Government (76 SMXG/OBC/Tinker AFB).

Since the Government Property was awarded under FAR Part 12 and is less than the Simplified Acquisition Threshold (SAT) $150,000, the Government will use the ROS to process Loss of Government Property incidents/accidents.

3.1.1.7. Shipment to Contractor. In accordance with PWS 1.7.1, the Government will pack and ship the GFP to the Contractor’s site after the contract award date and during the contract performance period, at the Government’s expense, Free on Board (FOB) destination.

3.1.1.8. Return Shipment to Government. In accordance with PWS 1.7.2, during the contract performance period, the Contractor shall return the GFP to the Government (76 SMXG/OBC/Tinker AFB) no later than 90 calendar days after receipt for Government testing, updating, and patching at the Contractor’s expense, FOB destination.

At contract completion, termination, or when the GFP is no longer needed during the performance of this contract, the Contractor shall be responsible for returning all GFP to the Government at the destination specified in the contract, FOB destination, unless directed otherwise in writing by the Government CO.

3.2. Shared Property of the Government. Not Applicable.

3.3 Government Furnished Services (GFS) are applicable during the performance of this contract. The Government will furnish the following services at the government facilities.

3.3.1. Security Forces. The Government will provide general on-base security forces’ service at each Government installation. The security forces’ telephone numbers are 911 for emergencies at each of the government installations. At each government installation the off-base 911 center receives 911 cell phone calls. Cell phone callers need to advise the 911 off-base center they are on the base in order to be connected with the on-base 911 center.

Hill – Security Forces: 801-777-3056 Robins – Security Office: 478-926-5866 Tinker – For crimes in progress call 405-734-2000. For non-emergencies call 405-734-3737.

3.3.2. Fire Emergency and Routine Services. The Government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the AFB’s Fire Prevention Branch. See the contact information below for each of the government installations (call 911 for emergencies):

Hill – Fire Dispatch: 801-777-3021 Robins – Fire Department: 478-926-3487 Tinker – For routine fire prevention matters call 405-734-3981 or 405-734-3982. For support after hours and on weekends call 405-734-7964. For routine calls to dispatch call 405-734-7964.

The Government will provide, inspect, and maintain the fire extinguishers in contractor occupied space at each of the government facilities.

3.3.3. Utilities. The Government will provide utility services. These utilities include natural gas, electricity, water, and sewer for the sole purpose of accomplishing this contract. If the contractor requires additional utility services, it shall be the contractor’s responsibility to provide. Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

3.3.4. Telephone. The Government will provide telephone service consisting of the following Classes of Service. The Contractor shall ensure that the Government provided telephone usage is limited to only official Government business related to the performance of this contract. The Contractor shall furnish their own telephone service provided by local commercial carrier for their use in matters other than official Government business.

CLASS "A"/ CLASS OF SERVICE "1"

· Dial "99" for local off-base and toll free calls (1-800, etc.) -- NOTE: Do not use this option for long distance calls

· Dial "98" for long distance calls

· Dial "94" Defense Switched Network (DSN) calls

· On-base calls

3.3.5. Workspace. The Government will provide access to the equipment and adequate workspace around the equipment.

3.4 Intangible Government Property. Not Applicable.

3.5. Contractor Acquired Property (CAP) or Fabrication. Not Applicable.

(CAP Includes Time & Materials (T&M) Contractor Purchases or Fabrication).