PWS ESDS 2010 Rev3.doc

8 Dec 2009

PERFORMANCE WORK STATEMENT (PWS)

FOR

ELECTRONIC SOFTWARE DISTRIBUTION SYSTEM (ESDS)

MAINTENANCE AND SUPPORT SERVICES

PREPARED BY:

76th SMXG/OBC

TINKER AFB OK

Dated 4 February 2010 - Update

SCOPE

The purpose of this Performance Work Statement (PWS) is to provide for software and system support for the Electronic Software Distribution System (ESDS) at Tinker AFB, Oklahoma, Hill AFB, Utah, and Robins AFB, Georgia during 2010. The system is a combination of software applications that performs the ESDS function serving a Government requirement for both the Secret Internet Protocol Router Network (SIPRNet) and Non-secure Internet Protocol Router Network (NIPRNet) systems. System support shall include software maintenance, on-site support, and assistance for trouble shooting, diagnosing, and correction of software discrepancies. The contractor will provide all personnel, software, tools, materials, transportation, supervision, and any incidentals necessary to furnish ESDS Maintenance and Support services in accordance with (IAW) this PWS.

1.0. RESPONSIBILITIES OF THE CONTRACTOR

1.1. SOFTWARE MAINTENANCE. The contractor shall provide software maintenance after being notified by the Quality Assurance Personnel (QAP) that a problem with the system software has been identified and shall continue IAW PWS paragraph 1.4 until the problem is resolved.

1.2. SOFTWARE UPGRADES. The contractor shall coordinate all software/system upgrade schedules with the QAP. The contractor shall submit to the QAP a tentative software upgrade schedule 30 days after the upgrade has been approved. Software upgrades shall include licensing issues, optimizing system software, and making corrective adjustments as deemed necessary to keep the system in normal operating condition. The contractor shall provide the following updates to the system to be completed during the performance period of this contract:

1.2.1. Packaging and Uploading Procedures. Upgrade the packaging and uploading procedures to include the following media as required: DVD, CD and 3.5 Diskette.

1.2.2. User and Administrator Manual and System Information. Upgrade the End User Help Manual, the Administrator Help Manual, the System Description and Contact Information link to incorporate all changes to the system to date.

1.2.3. Ensure the system version and date information for each upgrade are current on all applicable links within ESDS.

1.3. ON-SITE SUPPORT. Contractor shall perform at least one on-site support visit to each of the three sites. Contractor shall also provide the listed services in the listed order during an on-site support visit at the following sites:

1.3.1. Hill AFB, Utah.

1.3.1.1. Perform all necessary system maintenance.

1.3.1.2. Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor’s facility or through the system synchronization process per QAP’s request for service.

1.3.1.3. Conduct server configuration audit

1.3.1.4. Perform system functionality testing.

1.3.1.5. Perform initial acceptance testing.

1.3.1.4. Contractor shall submit a list of services accomplished during the Hill AFB on-site visit.

1.3.2. Robins AFB Georgia.

1.3.2.1. Perform all necessary system maintenance.

1.3.2.2. Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor’s facility or through the system synchronization process per QAP’s request for service.

1.3.2.3. Conduct server configuration audits and insures Robins servers are in the same configuration as Hill servers.

1.3.2.4. Perform system functionality testing.

1.3.2.5. Test capabilities across both maintenance/upgraded sites (Hill and Robins).

1.3.2.6.

Test data and file synchronization across upgraded sites.

1.3.2.7. Contractor shall submit a list of services accomplished during the Robins AFB on-site visit.

1.3.3. Tinker AFB Oklahoma.

1.3.3.1. Perform all necessary system maintenance.

1.3.3.2. Perform the installation of any necessary software upgrades that cannot be accomplished remotely at the contractor’s facility or through the system synchronization process per QAP’s request for service.

1.3.3.3. Conduct server configuration audits and insures Tinker servers are in the same configuration as Hill and Robin servers.

1.3.3.4. Perform system functionality testing.

1.3.3.5. Test capabilities across all three maintenance/upgraded sites (Hill and Robins, Tinker).

1.3.3.6. Test data and file synchronization across all three upgraded sites.

1.3.3.7. Contractor shall submit a list of services accomplished during the Tinker AFB on-site visit.

1.3.4. Complete acceptance testing and approval of maintenance/upgrade.

1.4. SOFTWARE MAINTENANCE SERVICE. The contractor shall, after receiving notification from the QAP that software maintenance is required, provide service within the response time designated (see PWS 1.4.1.). Downtime will begin when the QAP makes a valid attempt to contact the contractor’s Point of Contact (see PWS 1.5.) and will end when the QAP certifies that the system is performing correctly (see PWS 1.14.).

1.4.1. TROUBLE SHOOTING/RESPONSE TIME. Software Maintenance normal working hours are from 0800 to 1600 hours Monday through Friday excluding federal holidays, unless otherwise directed by the Contracting Officer (CO). Contractor response time, after a valid attempt by the QAP to notify the contractor that a problem has occurred, shall not exceed two work hours for software maintenance requests. Response time for contractor to recommend a solution to the problem shall be no more than 24 work hours. Maintenance coverage shall be provided only during normal working hours.

1.5. SOFTWARE REVISIONS & UPGRADES. The contractor shall provide and install software revisions, upgrades and approved Problem Resolution Reports (PRR) identified by the QAP. The contractor shall maintain site compatibility as software revisions and upgrades are installed. Installation of software revisions and upgrades shall include documentation and briefing of all changes to the QAP.

1.6. POINT OF CONTACT. The contractor shall provide the QAP with a name, phone number, and valid email address of the Point of Contact for maintenance issues at upon contract award. The QAP will initiate repair by notifying the contractor’s point of contact. The phone number shall have a low frequency of use, during normal working hours. Recording devices shall be acceptable if the QAP is notified within the designated response time that the service call was received. The QAP will describe the software problem as thoroughly and concisely as possible. The contractor shall respond only to service calls from the authorized QAPs.

1.7. QUALIFICATION OF PERSONNEL. All contractor personnel shall be familiar with and knowledgeable of the ESDS application and supporting commercial off the shelf (COTS) software. All contract personnel shall comply with security requirements established under security regulations AFI 31-401 and AFSSI50001 (this includes appropriate government security clearances) provided by the QAP.

1.8. MAINTENANCE REPORTING. The contractor shall maintain a detailed daily log of software activities performed for each maintenance request. This data shall be provided to the QAP at the end of each month via email. The contractor shall also provide to the QAP a Status Report that consists of the summarized daily log data that is due by the fifth work day of the following month. The log shall include the data as described in paragraphs 1.8.1. through 1.8.6.

1.8.1. For support calls, the time and date the call was received, the name of the caller, and the caller’s description of malfunction, date program office notified if submitted by other than the program office, date program office authorized work.

1.8.2. The time and the date contractor personnel completed the correction and provided the correction to the QAP.

1.8.3. Description of the malfunction and services performed to correct the problem.

1.8.4. List of modification/changes installed.

1.8.5. Time spent to repair the problem.

1.8.6. List of software upgraded or replaced.

1.9. ACCURACY OF INFORMATION. The contractor shall complete and sign the daily log attesting to the accuracy of the information supplied.

1.9.1. The contractor shall provide and maintain ESDS software application documentation (including PRRs completion information), the ESDS user manual, and the ESDS Administer Manual. This documentation is property of the U.S. Government and shall remain at all times property of the U.S. Government throughout the development of any software revisions and/or upgrades. The Government will assume ownership of revised and/or upgraded documentation based on Government inspection and acceptance of the software. All documentation shall only be used for the performance of this contract. All documentation shall be provided to the QAP upon completion of any revisions and/or upgrades.

1.10. ACCEPTANCE OF SOFTWARE. After repairs, the QAP will certify that the system is performing correctly. Any dispute between the contractor and the QAP regarding satisfactory performance will be immediately referred to the ACO.

1.11. SPECIAL CONSIDERATION.

1.11.1. Contractor Relationships. In performing the tasks required by the PWS, the contractor shall be required to efficiently and effectively interface with other contractors and government personnel. The proper function of any maintenance diagnostic routine that may be provided by the contractor does not, of itself, indicate that there is no software failure. At times the intricate timing requirements of the particular sequences of the operational program may result in system failure which cannot be detected by the execution of diagnostic routines. For this reason, the contractor may be required to coordinate maintenance efforts with other contractors. The QAP will inform the contractor if and when this coordination is required.

1.12. ELECTROSTATIC DISCHARGE (ESD). The contractor shall take all precautions necessary to protect sensitive assemblies and components from ESD. Maintenance personnel shall wear grounded wrist straps when opening cabinet enclosures and access doors. External terminal cable connections, test points, and leads shall be shunted and covered during handling, storage, and shipment. All tools and test equipment shall be grounded when performing maintenance functions. The contractor shall perform to regulations established under DOD-STD-1686 and DOD-HDBK-263 to be provided by the QAP.

1.13. CONTRACTOR EMPLOYEES. The contractor shall provide qualified experience and knowledge in the software and avionics industries necessary to accomplish all contract work and services within Government specified time frames. The contractor shall provide personnel with the necessary licenses, certifications, training, experience levels, and security clearances that are required including Federal, State, and local laws and regulations.

1.13.1. The contractor shall have the ability to effectively communicate (both verbally and written) to all applicable parties.

1.14 AFFIRMITIVE PROCUREMENT. It has been determined that the PWS / Purchase Request Package is exempt from the requirements of the Affirmative Procurement Program because it does not fall under the EPA-designated items, i.e., Construction, Landscaping, Non-Paper Office Products, Paper and Paper Products, Part and Recreation, Transportation, Vehicular or Miscellaneous Products.

1.15. ENVIRONMENTAL PROTECTION & SAFETY. The Contractor shall be knowledgeable of and comply with all applicable federal, state, and local laws, regulations, and requirements regarding environmental protection and occupational safety and health including all safety practices posted in the assigned work area and the attached Appendix C, provided by the Safety Office. In the event the laws, regulations and/or requirements change during the term of this contract, the Contractor is required to comply as such laws come into effect.

1.16. HOUSEKEEPING. The Contractor shall keep the work areas clean and neat in accordance with Industry Standards, Occupational Safety and Health Administration (OSHA), fire and safety standards, and this PWS.

1.17. TOOL CONTROL. While performing contract services in or around Maintenance Production Shops, the Contractor shall comply with AFI21-101_AFMCSUP_I, Aircraft and Equipment Maintenance Management and Tinker Instruction 21-112, Tool Management.

1.18. FOD (Foreign Object Damage) PREVENTION. Contractor personnel who, in the performance of their assigned duties on this contract, work in or travel through areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers and components and contractor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps and in aircraft hangars and maintenance areas are required by AFI21-101_AFMCSUP_I and TAFBI21-449 to receive FOD/DOP training and to comply with AFI21-101_AFMCSUP_I and TAFBI21-449. Contractor personnel shall obtain FOD/DOP awareness and prevention training which is available on the Tinker intranet, https://wwwmil.tinker.af.mil/76mxw/FOD.asp . In the event that the contractor is unable to access the Tinker intranet or that the training is not available, the QAP will provide the training video to the contractor upon written request (e-mail is acceptable) by the contractor. The contractor shall provide certificates of proof of training. Certificates shall have the title of the training, name of person who received the training and date. Contractor shall provide QAP with a copy of the certificate. The contractor shall maintain copies of the certificates. Training shall be accomplished within 30 calendar days of contract start date; contractor personnel starting after the contract start date shall have received the training within 30 days of commencement of duties. Contractor personnel shall receive refresher training, by reviewing the initial FOD/DOP awareness and prevention training annually not to exceed 12 months.

1.19. Continuation of Essential DoD Contractor Services During Crisis. This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DoDI 3020.37, E2.1.1 and E2.1.3.

1.20. CONTROLLED AND NON-CONTROLLED AREAS. The contractor shall be escorted by the contract monitor/QAP or QAP designated personnel when at Tinker AFB, Hill AFB, and Robins AFB.

1.21. GOVERNMENT ACCEPTANCE. The QAP will accomplish inspection, acceptance of services performed based on Performance Objectives, and Performance Thresholds set forth in the Service Summary (SS) #1 through #6 of this PWS.

1.22. COMMON ACCESS CARD/BADGE. Contractor personnel requiring access to

Tinker Air Force Base must possess a “Common Access Card” (CAC) or an

“Identification Credential” (AFMC Form 387). The CAC can be obtained through the

Contractor Verification System (CVS) with the help of the unit Trusted Agent (TA). Non-

CAC Card holders shall complete a “Request for Identification Credential” (AFMC Form

496 and submit it to Pass and Registration. The requests shall be submitted to Pass and Registration. The Government will provide a completed "Identification Credential"

(AFMC Form 387), which shall be issued, displayed and surrendered IAW Installation

Physical Security Program, TAFBI 31-101, Installation Security Program. The contractor shall ensure that all employees have the proper identification credentials prior to entering

Tinker AFB, OK. All CAC cards shall be returned to the Pass and ID, Building 460, upon the completion of the contract. The contractor shall provide the QAP with copies of the turn-in receipts.

1.23. INFORMATION AWARENESS (IA). All contract personnel shall successfully complete Information Assurance (IA) training prior to obtaining access to network. All contract personnel shall comply with IA policies and revisions. The contractor shall ensure terminated employees network access is removed within 2 hours of termination notice. The 72nd Communications squadron reserves the right to terminate the contractor’s access to the Tinker network at any time to preserve the integrity of the local network.

2.0. SERVICE SUMMARY

Para Performance Threshold

SS

3.0. Government Furnished Property (GFP)

The Government will provide, without cost, the Government Furnished Property (GFP) and Services listed in Appendix B of this Performance Work Statement (PWS) in support of the Electronic Software Distribution System (ESDS) at Tinker AFB, Hill AFB, and Robins AFB. The Government retains title to all GFP, until the Government properly disposes of the GFP as authorized by law or regulation. The Government will maintain the GFP records for Government reporting requirements.

The Contractor shall conform to the provisions of Air Force Instruction (AFI) 31-101, The Air Force Installation Security Program and Tinker Instruction (TI) 31-101, Installation Security Program, for safeguarding all GFP. The Contractor shall ensure all GFP is secured at the close of each workday. This GFP shall only be used as needed for the performance of this contract.

NOTE: The Contractor is responsible for all costs related to making the property available for use, such as payment of all transportation, installation or rehabilitation costs.

3.1. Government Furnished Property-Cumulative Total Less Than $100, 000. In accordance with (IAW) FAR Part 45 Rewrite June 2007 – Government Property awarded under FAR Part 12 and less than the Simplified Acquisition Threshold (SAT) $100,000 does not require the Government Property Clause(s); however, this GFP will be administered IAW the provisions of this PWS and FAR 52.237-2, Protection of Government Buildings, Equipment, And Vegetation, not FAR parts 45 and 52.245 plus supplements. The Contractor shall comply with the contract terms and conditions and this PWS for the GFP used to support this contract.

3.1.1. Information Technology Assets (ITA). The Government will provide the Contractor the ITA listed in Appendix B.

3.1.1.1. The Government Furnished ITA location will be agreed upon by the Government Contracting Officer (CO) and Quality Assurance Personnel (QAP). The Contractor shall ensure that the Government Furnished ITA is not relocated without permission from the Government CO and the Government QAP.

3.1.1.2. The Contractor shall ensure that no software or programs, other than Government approved or provided, is/are loaded to the Government Furnished ITA. The ITA custodian for 76 SMXG/OBC will be responsible for record keeping, repairs, replacement, security patches, software and loss, damage, destruction, and theft reports (Report of Survey) and disposal of all Government Furnished ITA used by the Contractor during the performance of this contract.

3.1.1.3. Plant Clearance - Disposition of Government Furnished Property. Reference: PWS 3.1.1.2.

3.1.1.4. GFP Identification Labels. The Contractor shall clearly label Government Furnished Property to distinguish it from Contractor Furnished Property in accordance with the contract terms and conditions and this PWS.

3.1.1.5. Annual Joint GFP Inventory. The Contractor shall assist the Government QAP with the Annual Joint GFP Inventory of the items listed in Appendix B. Since the GFP meets the requirements identified in PWS 3.1and the Government QAP will maintain the GFP records for Government reporting requirements, the Contractor will not be required to submit an Annual DD Form 1662, DoD Property In The Custody Of Contractors, or Superseding Document for GFP.

3.2. Reserved.

3.3. Government Furnished Services. The Government will furnish the following services:

3.3.1. Security Forces. The Government will provide general on-base security forces' service. The security forces’ telephone numbers are 911 for emergencies, 734-2000 for crime in progress, and 734-3737 for non-emergency calls.

3.3.2. Fire & Emergency Services. The Government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the Tinker AFB Fire Prevention Branch. Call 911 for emergencies. For routine fire prevention matters call 734-3981. For routine calls to dispatch call 734-7964. The Government will provide, inspect, and maintain the fire extinguishers in Contractor occupied space.

3.3.3. Emergency Medical Service. The Government will provide 24 hour on-base state certified paramedic level emergency response and patient transport services for Contractor personnel who are injured or become seriously ill while on Tinker Air Force Base. The telephone number is 911 for emergencies. This is only applicable at Tinker AFB.

Note: Calling 911 from a cell phone will be received by off-base emergency 911system, causing a delay in response time by emergency personnel. When possible use a base telephone to receive on-base help. This is only applicable at Tinker AFB.

3.3.4. Utilities. The Government will furnish utility services. These utilities include natural gas, electricity, water, and sewer for the sole purpose of accomplishing this contract. If the contractor requires additional utility services, it shall be the contractor’s responsibility to provide. Contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

3.3.5. Telephone. The Government will provide telephone service consisting of Class 3 (formerly referred to as Class C) and Class 1 (formerly referred to as class A) service (to include DSN service). The Contractor shall ensure that the Government provided telephone usage is limited to only official Government business related to the performance of this contract. The Contractor shall furnish their own telephone service provided by local commercial carrier for their use in matters other than official Government business pertaining to this contract. *

*A class “A” line, or correctly called a Class 1 line, places no restrictions on the calls you make. In other words, you can make long distance calls and call off base.

A Class “B” line, or correctly called a Class 2 line, allows you to call off base but not make long distance calls.

A Class “C” line, or correctly called a Class 3 line, allows you to only make calls within Tinker Air Force Base.

3.3.6. Training-General. The Government will provide training as required and approved by the Government Functional Director or QAP including but not limited to those listed below. All training shall be approved by the Functional Director or QAP prior to attendance. The Government will be responsible for all approved costs associated with training.

· USAF Information Assurance Awareness Program (IAAP) via CBT

· Anti-Terrorism

3.3.7. Workspace. The Government will provide access to the equipment and adequate workspace around the equipment.

3.3.8. Network Access. Subject to security regulations, the government will provide contractor access to the system to perform maintenance service. This access will be by Virtual Private Network (VPN) using a CAC.

3.4. Solicitation. If applicable, offerors shall submit a list or description of all Government property that the offeror or its subcontractors propose to use on a rent-free basis. The list shall identify the accountable contract under which the property is held and the authorization for it use (from the contracting officer having cognizance of the property).

APPENDIX B

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_1321874762.xls Sheet1

GOVERNMENT FURNISHED PROPERTY

ITA LIST

Item Number Description Manufacturer Model Serial Number Quantity Unitof Issue Acquisition Cost Disposition Date

1 Latitude D600 Notebook 1.8 GHZ Dell D600 4DZDB51 1 Each $2,295.00

1 Latitude Laptop Dell E6400 93750L1 1 Each $1,088.00

Total $3,383.00

Sheet2

Sheet3