FA8101-27-RFI-0001.pdf

Thunder CAMP 76th SWEG/MXDEBA

Microsoft Teams Direct Routing Services (GCC High Environment)

Notice Type: Request For Information (RFI)/Market Research Document/Reference Number: FA8101-27-RFI-0001 Title: Microsoft Teams Direct Routing Services in a GCC High Environment Anticipated NAICS Code: 541519 Applicable Size Standard: $34.0M Classification Code PSC/FSC: DA01

DISCLAIMER & STATUTORY NOTICE (FAR 52.215-3)

This Request for Information (RFI) is issued solely for informational and planning purposes pursuant to FAR Part 10 (Market Research) and FAR 15.201(e). It does not constitute a Request for Proposal (RFP), a solicitation, or an indication that the Government will contract for the items or services contained herein.

This notice does not obligate the United States Air Force (USAF) or the U.S. Government to award a contract or pay for any information provided in response to this notice.

Respondents are solely responsible for all expenses associated with responding to this

RFI.

Information submitted in response to this notice will become the property of the U.S.

Government and will not be returned. Any proprietary information submitted must be clearly marked as such.

Oral submissions will not be accepted.

PURPOSE & BACKGROUND

The 76th SWEG/MXDEBA Squadron located at at Tinker Air Force Base, Oklahoma is conducting market research to identify capable sources and assess industry capabilities regarding the provision of Microsoft Teams Direct Routing services within a Government Community Cloud High (GCC High) environment.

The findings from this RFI will assist the Government in refining its acquisition strategy, determining the feasibility of a full and open competition versus a Small Business Set- Aside (inclusive of 8(a), HUBZone, SDVOSB, or WOSB), and assessing commercial pricing structures and capabilities.

TECHNICAL REQUIREMENTS & SCOPE OF SERVICES

The contractor must be capable of furnishing all necessary personnel, infrastructure, licenses/SKUs, configurations, and technical support to deliver certified Direct Routing telecommunications capabilities for Microsoft Teams in a Department of Defense (DoD) / GCC High environment.

The specific service requirements and components include:

1. Core Direct Routing Access (GCC High)

• User Capacity Tier: Direct Routing access supporting 101 to 500 users within a Microsoft 365 GCC High tenant.

• Required Baseline Access: Provision of required Direct Routing GCC High SKUs

• Session Border Controller (SBC): Contractor-managed, DoD/DISA-compliant Session Border Controllers configured and certified for Teams GCC High Direct Routing.

2. Telephone Numbers & Direct Inward Dialing (DID)

• Local Inbound/Outbound Numbers: Provision of United States DID phone numbers assigned to designated end users and system endpoints.

• DID Expansion: Capability to purchase and assign additional blocks of DID phone numbers for growth.

• Audio Conferencing Numbers: Integration of local dial-in numbers for Microsoft

Teams audio conferencing or phone system endpoints (compatible with SKU MP- 10-243 or equivalent).

• Toll-Free Numbers: Provision and RespOrg administration for North American toll-free numbers covering the Continental United States (CONUS), Alaska, Hawaii, Canada, Puerto Rico, and the U.S. Virgin Islands.

3. Calling Plans & Minute Bundles

• Domestic Usage Packages: Bundles supporting 1,000 inbound/outbound domestic minutes, with standard metered rates of per minute applied to domestic toll overages.

• Toll-Free Minute Packages: Bundles supporting 1,000 toll-free minutes, with standard metered rates per minute applied to toll-free overages.

• Metered Calling Plans: Direct Routing for GCC High metered usage options allowing application of minute bundles to standard phone system users and audio conferencing bridge lines.

INSTRUCTIONS FOR RESPONDENTS

Interested parties are requested to provide a response package structured in two parts as outlined below. Responses must be submitted via email to the Government points of contact identified in “GOVERNMENT POINTS OF CONTACT” no later than the suspense date specified.

Format: Electronic PDF or Microsoft Word format.

• Page Limit: Not to exceed 10 pages pages (excluding standard company brochures and attachments).

Part I: Business Information

Please provide the following institutional and administrative data for your company and any proposed teaming partners or subcontractors:

1. Company Name & Address:

2. Point of Contact (Name, Title, Phone, and Email):

3. CAGE Code & Unique Entity Identifier (UEI / SAM.gov Registered):

4. Company Website URL:

5. Business Size & Socio-Economic Status:

o Business size under the target NAICS code (), Large Business / Small Business o Small Disadvantaged Business (SDB): (Yes / No) o Women-Owned Small Business (WOSB): (Yes / No) o Economically Disadvantaged Women-Owned Small Business (EDWOSB): (Yes /

No) o 8(a) Certified Small Business: (Yes / No) o HUBZone Certified Small Business: (Yes / No) o Veteran-Owned Small Business (VOSB): (Yes / No) o Service-Disabled Veteran-Owned Small Business (SDVOSB): (Yes / No)

6. Ownership: Statement of whether the company is domestically owned or foreign-owned (if foreign, specify country of origin).

Part II: Technical Capability & Market Survey Questions

1. GCC High Compliance & Technical Architecture:

o Detail your firm's capability and experience implementing Direct Routing specifically for Microsoft Teams GCC High environments.

o Confirm whether your infrastructure meets applicable DoD Cloud Computing

Security Requirements Guide (SRG) Impact Level 4/5 (IL4/IL5) requirements or DISA STIG guidelines.

o Describe how your carrier infrastructure, SBC routing, and emergency calling

(E911) operate within a GCC High architecture.

2. Licensing, SKUs, and Number Portability:

o Confirm your ability to furnish the required SKUs for 101–500 user access tiers, minute bundles, and metered calling plans.

o Describe your process and timeline for number provisioning, DID porting, and acquiring toll-free numbers across North America (including Puerto Rico and the U.S. Virgin Islands).

Past Performance & Experience:

o Provide up to three (3) examples of contracts, subcontracts and technical complexity performed within the past three (3) years for Government or commercial clients.

o Include customer agency, contract type, dollar value, and a brief description of the technical solution provided.

Teaming & Subcontracting:

o If teaming arrangements, joint ventures, or primary telecommunications carrier agreements are required, describe the anticipated division of responsibilities between prime and subcontractor/partner.

Commercial Pricing & Catalogs:

o Do you maintain an established commercial price list or GSA Multiple Award

Schedule (MAS) catalog for these services?

o Are the pricing structures described (per-minute metered rates, 1,000-minute bundles, user access tiers) consistent with standard commercial offerings? Note any key differences between commercial and Government terms.

SLA, Warranty, and Technical Support:

o Outline your standard Service Level Agreement (SLA), including network uptime guarantees, mean time to restore (MTTR), and support desk availability (e.g., 24/7/365 US-based support).

GOVERNMENT POINTS OF CONTACT

Please submit all electronic responses and any technical or administrative inquiries to:

Primary Point of Contact:

Burl Sellers Burl.sellers@us.af.mil

Secondary Point of Contact:

Adam Kwock adam.kwock.1@us.af.mil

Submission Deadline: November 9, 2026, Time: 2:00PM CT mailto:Burl.sellers@us.af.mil mailto:adam.kwock.1@us.af.mil