PWS - AFDTL - 16 Sep 2024.docx

Solicitation Number / Contract Number TBD Insert Date, Mod #

PERFORMANCE WORK STATEMENT

for

Air Force Drug Testing Laboratory Support Services Solicitation/Contract Number: TBD

Date (2 July 2024)

(Version Control: Reviewed by 773 ESS – 1 August 2024)

Table of Contents Section Page Number

PERFORMANCE WORK STATEMENT (PWS)

Air Force Drug Testing Laboratory Support Services

1. DESCRIPTION OF SERVICES

1.1. Background. The Air Force Drug Testing Laboratory (AFDTL) has a threefold mission to detect and deter drug use by military personnel through drug testing, to report test results and support subsequent administrative and judicial proceedings, and to develop new drug detection methodologies as needed. The AFDTL is one of six (6) Department of Defense (DoD) Laboratories supporting the DoD Drug Demand Reduction Program (DDRP). References are as follows: DoD Instruction (DoDI) 1010.16, Technical Procedures for the Military Personnel Drug Abuse Testing Program and Department of the Air Force Manual (DAFMAN) 44-197, Military Drug Demand Reduction Program.

1.2. Scope. This is a performance based non-personal services requirement to provide AFDTL Laboratory Support Services. The contractor shall provide qualified contractor employees to perform Information Technology (IT) support, medical laboratory support, and technical services for Headquarters (HQ) AFDTL, Joint Base San Antonio (JBSA) Lackland Air Force Base, TX. Performance shall be according to the requirements contained in this PWS. The government will neither supervise contractor personnel nor control the method by which the contractor performs the required tasks. Under no circumstances shall the government assign tasks to, or prepare work schedules for, contractor personnel. It shall be the responsibility of the contractor to manage its personnel and to guard against any actions that are personal services or give the perception of personal services. If the contractor feels any actions constitute, or are perceived to constitute personal services, the contractor shall notify the Contracting Officer (CO) and Contracting Officer’s Representative (COR) immediately. All decisions relative to programs supported by the contractor shall be the sole responsibility of the government.

2. GENERAL INFORMATION

2.1. Contractor Identification. All contractor personnel (including subcontractors) shall identify themselves as government contractor personnel during all forms of communications such as business meetings, telephone conversations, electronic mail, attendance sheets, coordination documentations, reports, and the signature blocks utilized in all correspondence. If a contract requires government workspace, the contractor personnel shall wear a picture identification badge and identify their workspace area with their name and company affiliation.

2.2. Contractor Training.

Table 1

2.2.1. The government will train the contractors on AFDTL processing procedures during the first 21 business days of the Period of Performance (PoP). Within 21 business days of start date, all contract personnel shall complete all training requirements. Initial training includes reading and understanding all appropriate Operating Instructions (OIs). The contractor shall be responsible to train subsequent contract personnel on all procedures. Comment by JOCEF: Calendar or Business days? Comment by Martinez, Ruben G CTR (USA): Spelling out the numbers is for 0-9 only, just FYI

Business days Comment by JOCEF: Calendar or Business days? Comment by Martinez, Ruben G CTR (USA): business

2.2.2. In accordance with (IAW) Federal Acquisition Regulation (FAR) 24.301, Privacy Training, contractors are responsible for ensuring that initial privacy training, and annual privacy training, thereafter, is completed by all contractor employees. Privacy training shall address the key elements necessary for ensuring the safeguarding of personally identifiable information or a system of records.

2.2.3. The training shall be role-based, provide foundational as well as more advanced levels of training, and have measures in place to test the knowledge level of users.

2.2.4. The contractor may provide its own training or use the training of another agency.

2.2.5. The contractor is required to maintain and, upon request (within one (1) business day), to provide documentation of completion of privacy training for all applicable employees. Comment by JOCEF: Calendar or Business days? Comment by Martinez, Ruben G CTR (USA): business Comment by JOCEF: calendar or business days? Comment by Martinez, Ruben G CTR (USA): business

2.2.6. No contractor employee shall be permitted to have or retain access to a system of records, create, collect, use, process, store, maintain, disseminate, disclose, or dispose, or otherwise handle personally identifiable information, or design, develop, maintain, or operate a system of records, unless the employee has completed privacy training that, at a minimum, addresses the elements in FAR 24.301(b).

2.3. Contractor/Government Communication.

2.3.1. The contractor shall designate a Focal Point to be the single point of contact for all contractor and government correspondence. The Focal Point shall provide clear and consistent written and verbal response to government within 12 hours of government-initiated communication (e.g., return phone calls, emails, or other communication).

2.3.2. The Contractor’s Focal Point shall meet with the government team at least quarterly. Additional meetings may be requested by the government or the contractor as necessary. The CO, Contractor Focal Point, COR, and/or other designated representative will provide monthly performance feedback to the contractor. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: Is this the same person as below? The link from the contractor to the government? Comment by Martinez, Ruben G CTR (USA): yes

2.4. Monthly Status/Financial Report. The contractor shall prepare and submit a monthly status/financial report identifying all tasks performed, status, issues, and anticipated actions consistent with this PWS each month. The contractor shall provide the Monthly Status/Financial Report IAW Contract Data Requirements List (CDRL) A001. Comment by JOCEF: Where is this located? Comment by Martinez, Ruben G CTR (USA): These will be sent with completed package. Usually don’t send them at 1st draft review. Please see email for CDRLs

2.4.1. Presentation Materials. The contractor shall prepare and submit the presentation materials to be used in a briefing and/or conferences 10 calendar days before the briefing/conference. The contractor shall provide the presentation materials IAW CDRL A002.

2.5. Place of Performance. The work to be performed under this contract will be performed at government facility located at HQ AFDTL, 2480 Ladd Street, Building 3750, JBSA Lackland, TX 78236-5130. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: Should we have actual street address in here? Is this not an OPSEC issue? Comment by Martinez, Ruben G CTR (USA): Is not an OPSEC issue.

2.6. Travel Requirements.

2.6.1. Contractor personnel may periodically be required to travel as described in the PWS Travel Table two (2). Exact dates and destinations are not available at this time.

2.6.2. The CO/COR will notify the contractor no later than 14 calendar days in advance of any scheduled travel requirements. Contractor shall not travel until authorization from CO/COR is received. The contractor shall be responsible for obtaining all passenger transportation, lodging, and subsistence at the best value for the government. Reimbursement of travel costs shall be IAW FAR 31.205-46, Travel Costs.

2.6.3. The contractor shall send an email to the CO/COR with a written travel itinerary, meeting government parameters, along with a written request to proceed no later than 10 calendar days prior to the travel start date. For urgent unscheduled travel requirements, the contractor shall send an email with the itinerary and request to proceed no later than four (4) calendar days prior to travel.

2.6.4. Travel shall be required on occasion to conduct research observations, laboratory inspections, meetings, symposium, conferences, staff visits, locally, nationally, and other associated locations assigned to collect data, information and to validate studies and institutional memory for the AFDTL.

2.6.5. Travel Reports shall be submitted to the CO/COR no later than five (5) calendar days after trip completion. Travel Report format shall include at a minimum the following: dates of travel, destination, purpose, individuals contacted, brief synopsis, issues & challenges, recommendations, and a signature. The contractor shall provide the Travel Report IAW CDRL A003.

Table 2 Trip Purpose:

Travel Location From/To:

2.7. Mission/Emergency Essential. None of the services listed in this PWS are mission/emergency essential.

2.8. Duty Hours. Normal duty hours are between 0600-1800, Monday through Friday (excluding Federal Holidays); however, AFDTL operates two (2) shifts from 0600-1500 and 0900-1800 and the contractor shall be prepared to support AFDTL during its operating hours.

2.8.1. Contractor personnel may work overtime during the current 12 month contract PoP (i.e., base year and each option year) based on mission workload needs. Overtime is defined as hours worked beyond a normal 40 hour workweek and requires advance coordination addressing the exact number of hours authorized as well as justification for the overtime. Any overtime worked will be paid on an hourly basis at 1.5 times the basic rate of pay for the individual contractor employee. The contractor shall be required to provide to the CO/COR individual payroll records to substantiate any overtime payments. The CO/COR must agree with the contractor on the amount of overtime required and obtain approval from the CO/COR. All overtime must be IAW FAR 22.103, Overtime located at https://www.acquisition.gov/.

2.9. Telecommuting.

2.9.1. Telecommuting is authorized on an ad-hoc, or situational, basis for this contract. Routine three (3) or less days per week) and/or full-time five (5) days per week) telecommuting may be authorized upon the written approval from the CO/COR. The CO/COR shall have final approval of telecommuting schedules. In the event telecommuting is authorized, a laptop with a Virtual Private Network (VPN) account and Common Access Card (CAC) accessibility shall also be provided and supported by the government at HQ AFDTL. In the event of unplanned closure of the facility due to natural disasters, military emergency or severe weather, the contractor may propose an alternate work location subject to the prior coordination of the Contractor’s Focal Point and CO/COR. Contractors shall complete the telework training course, and a signed agreement shall be in place and provided to the CO/COR prior to telecommuting. The contract personnel telecommuting will ensure continuity and timeliness in completing tasks.

2.9.2. While telecommuting, contractor personnel must respond to any inquiries from the CO/COR or other designated government official within two (2) hours. In the event the contractor personnel are unable to log onto their laptop due to VPN or CAC issues, the contractor employee shall either take leave following company policies, or report to an alternate location where meaningful work can be accomplished. The contractor may not charge the government for work not performed or travel time a contractor employee may require locating a suitable alternative location. Teleworking arrangements may be revoked by the CO/COR through written correspondence; at which time, the contract personnel will be required to return to work on the next business day.

2.10. Federal Holidays. Federal offices are closed on federal holidays as established by Federal Law 5 U.S.C. 6103 and any other holidays declared by executive order. Holidays are documented by year on the Office of Personnel Management (OPM) website for federal employees located at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview.

2.11. Facility Closures. The government will notify the contractor of anticipated closure of the facility, (i.e., training, holidays, administrative leave granted to the entire staff, or other closure including down days) five (5) business days in advance, or as soon as possible. A down day is a day that the United States Air Force (USAF) leadership designates as a minimal manning/liberal leave day. The employee may take leave following their company’s policies or work from an alternate location. In the event of unplanned closure of the facility due to natural disasters, military emergency or severe weather, the government will notify the contractor in the same manner as the government notifies JBSA area civilian personnel. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: How do we notify civilian personnel? Comment by Martinez, Ruben G CTR (USA): Depending on situation but this can be done in person, email or by cell phone. Do we need to add something here more?

2.12. Conduct of Contractor Personnel.

2.12.1. Reference FAR 3.1002(a), Policy, The CO/COR, or designated government representative may require contractor personnel working under this contract be removed from the job site. Removal from the job site or dismissal from the premises shall not relieve the contractor of the contract requirements.

2.12.2. Contractor personnel shall observe government facility parking, safety and traffic regulations that apply to all facility employees.

2.12.3. Alcoholic beverages on the job are prohibited.

2.12.4. There shall be no loud, profane or abusive language used on the job.

2.12.5. Contractor personnel shall present a neat well-groomed appearance. Neat, clean, business casual or business attire clothing shall be worn.

2.12.6. Initial and Random Screening for Illegal Drugs. All contract employees must submit to an initial and random urine drug screening that tests for the following substances using the specified initial and confirmatory test cutoff levels (nanogram per milliliter, ng/ mL):

Table 3

2.12.6.1. The contractor shall perform random drug screening of 50% of the contract employee end- strength assigned to this contract every 12 month period.

2.12.6.2. The contractor will use a U.S. Department of Health and Human Services Substance Abuse and Mental Health Services Administration (SAMHSA) approved lab to administer all drug screening. The contractor is strongly urged to use one of the laboratories listed on the SAMHSA website which has a list of Health and Human Services (HHS) certified laboratories and can be found at https://www.samhsa.gov/workplace/drug-testing-resources/certified-lab-list. This list is updated on a monthly basis. If the contractor chooses to use a laboratory not shown on SAMHSA’s current list, the contractor must verify whether the laboratory’s methodology conforms to SAMHSA’s guidelines prior to utilizing that laboratory to perform drug screenings.

2.12.6.3. Other drug testing methods (hair, sweat patch, etc.) are commercially available but are not acceptable for the purposes of this contract, due to widely varying standards of testing and laboratory reliability results. However, if SAMHSA does issue guidelines on alternative drug screening methods, the contract may be modified to permit the use of those methods.

2.12.6.4. The presence of a positive reading for any of the above substances over the designated cutoff level for that substance shall automatically disqualify a contract employee from working under this contract. Since most drugs are metabolized within a short period of time (from several hours to several days), the contractor shall not permit any contract employee to take multiple tests in order to receive an acceptable reading.

2.12.6.5. The contractor is responsible for all costs associated with obtaining the drug screening for each contract employee. All costs must be factored into the offering prices.

2.12.7. Government Requested Screening. The CO/COR shall have the express right to request targeted urine drug screenings where there is a reasonable belief by the government that the contract employee(s) may be under the influence of or using illegal substances. Targeted screenings shall be conducted in a similar fashion to random screenings, with the exception that the CO/COR will advise the contractor in writing that requests a drug screening of a specific contract employee. Once the written request is received, the contractor shall arrange for the test to be conducted as soon as possible, but not later than three (3) business days from the date of notification. The contractor shall pay the contract employee the normal hourly rate/salary for all time associated with taking the screening. Each screening shall follow the guidelines described above.

2.12.7.1. Contract employees who undergo targeted urine drug screenings may continue working under the contract until the results have been provided to the contractor. In the event that the results of a targeted urine drug screenings are negative, the government shall bear the expense of the screening. This does not apply to the pre-employment urine drug screening. In the event that the results of a targeted urine drug screening are positive, the contractor shall immediately remove the contract employee(s) with a positive reading from the contract, and immediately inform the CO/COR of the result and the employee(s) removal from the contract. Additionally, the contractor shall bear all the expenses relating to the test for the employee(s) with the positive reading.

2.12.7.2. Any contract employee who undergoes either a random or targeted urine drug screening and tests positive for any of the substances shown above shall be permanently disqualified from working under this contract. Since most drugs are metabolized within a short period, the affected contract employee shall not be authorized to take additional tests to achieve an acceptable reading.

2.13. Controlled Unclassified Information (CUI).

2.13.1. CUI is government created or owned UNCLASSIFIED information that must be safeguarded from unauthorized disclosure.

2.13.2. Information requiring specific security measures indexed under one system across the federal government DoDI 5200.48, “Controlled Unclassified Information” established DoD CUI policy on March 6, 2020. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: Cannot find this on DoDI website. What is the updated instruction number? Comment by Martinez, Ruben G CTR (USA): DoD Issuances (whs.mil)

I was able to find it. Please let me know if this is not correct.

2.13.3. All information produced as a result of contract performance shall be reviewed prior to dissemination to determine if CUI is identified, and if so refer to DoDI 5200.48 for additional instructions regarding designation, handling, and decontrolling of CUI (including CUI identification, sharing, marking, safeguarding, storage, dissemination, destruction, and records management). Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: Cannot find this on DoDI website. What is the updated instruction number? Comment by Martinez, Ruben G CTR (USA): same

2.14. Personnel Staffing:

2.14.1. The contractor shall accomplish, at a minimum, the following personnel staffing performance management outcomes:

2.14.1.1. Ensure positions are filled 50% and are present for duty within 10 business days after the start of the PoP of the contract. Ensure 100% of positions are filled within 20 business days from the start of the PoP.

2.14.1.2. Ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the government is minimal and position vacancies do not exceed 20 business days. In instances where the contractor projects vacancies exceeding 20 business days, the contractor shall promptly provide a notification to the CO/COR within 10 business days of any projected vacancies exceeding 20 business days. In order for man-hours to be billed on this requirement deliverable services must have been performed in direct support of a requirement in the PWS. The contractors shall maintain an overall filled rate of 95%, averaged across any given three (3) month period.

2.14.1.3. The substitute/replacement personnel shall begin work immediately after departure of the incumbent personnel, but no later than 30 business days after notification to the CO/COR.

2.14.1.4. Provide a stable workforce with less than 30% turnover across all contracted positions. A turnover is recorded when a worker leaves a position for any reason and the government still has a requirement for that position. Exception: Contractor personnel hired into government civilian (GS) position at AFDTL will not count as a turnover.

3. CONTRACT REQUIREMENTS

3.1. Site Lead. The contractor shall designate in writing an individual included in the below positions as an overall site lead. The individual shall have full authority to act for the contractor on all matters relating to the daily operation of this contract. Alternates may be designated, but the contractor shall identify those times when the alternate shall be the primary site lead. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: Is this different than the Contractor’s Focal Point? Comment by Martinez, Ruben G CTR (USA): Same person

3.1.1. Forensic Laboratory Requirements. The contractor shall follow all AFDTL processes, procedures, and OIs in providing services. Comply and adhere to all policies and procedures on safety, computer security, laboratory security, forensic integrity, and test result confidentiality. Respond within 24 hours of notification of government concerns for violations or deviation from AFDTL processes, procedures, and OIs. No major errors or omissions involving positive or negative specimens may leave the laboratory.

3.1.2. AFDTL IT Support Requirements. Advise and assist the AFDTL to sustain, maintain, troubleshoot, and upgrade all aspects of its IT to include software, hardware, network, and accreditation support. AFDTL will be provided personnel that can fulfill the specific requirements of the IT positions and the four (4) functional areas Accreditation and System/Network Administration, Laboratory Information Management Support (LIMS), Desktop and Auxiliary Equipment Support, and Building Security Systems.

3.1.2.1. IT Positions.

3.1.2.4. Identify and define system security requirements, design system security architecture, and develop detailed security designs.

3.1.2.5. Assist and coordinate with the ISSM, shall establish and maintain the required network security posture through risk mitigation and risk management. Provide analytical and technical security recommendations to other IT section members, and Configuration Control Board. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: What is this, where is this, and who is the government POC? Comment by Clary: Configuration Control Board are made up of the Section Branch Chiefs and IT Manager to introduce, recommend and approve changes to the Drug Testing IT environment.

3.1.2.6. Identify and define security requirements, based upon need, or as the result of a security issue that puts organizations systems at risk.

3.1.2.7. Create, maintain, and document security baselines.

3.1.2.8. Assist in the development of technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.

3.1.2.9. As the ISSE, the contractor is responsible for all aspects of system and network administration including servers, desktop systems, communications hardware/software and office systems. Performs as a network administrator (including backup, security management, user account management, internal network access, office systems and applications support). Working with the ISSM and ISSO, the ISSE shall assist with fulfilling the requirements to attain and maintain the Authorization to Operate (ATO) and the Authorization to Connect (ATC). Development of technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks. Supports server, network and desktop hardware, software and applications. Plans, implements, and supports the network and computing infrastructure plan. Assists with technology planning through ongoing research.

3.1.3. Accreditation.

3.1.3.1. Plan, manage, and perform actions necessary to acquire and maintain all required accreditations for the AFDTL IT systems within the system accreditation boundary.

3.1.3.2. Perform network security scans, security audits, and provide documentation as required to maintain the security posture of the network system and to meet network accreditation requirements.

3.1.3.3. Assist in the authoring, updating, and maintaining certification and accreditation documentation necessary for meeting and maintaining accreditation.

3.1.3.4. Provide technical input for system security corrective actions and/or mitigation plans.

3.1.3.5. Evaluate, select, implement, perform acceptance testing, programming, security, system administration and site maintenance of all AFDTL automated systems and components.

3.1.3.6. Routinely perform surveys of existing architecture and render sound judgment regarding cost effectiveness of proposals to upgrade or otherwise change IT systems.

3.1.3.7. Assist in the design, implementation, and testing of Continuity of Operation Plans (COOP) to ensure continued processing of specimens and electronic reporting of results in the event of system failure.

3.1.3.8. Perform vulnerability testing, risk analyses, and security assessments of AFDTL IT systems to maintain continued accreditation.

3.1.3.9. Investigate intrusion incidents, conduct forensic investigations, and mount incident responses. Determine authentication, authorization, and encryption solutions to address issues.

3.1.3.10. Evaluate new technologies and processes that enhance security capabilities.

3.1.3.11. Test security solutions using industry standard analysis criteria.

3.1.3.12. Respond to information system security issues during each stage of the program’s security lifecycle as required.

3.1.3.13. Implement and maintain AFDTL IT systems IAW applicable Defense Health Agency (DHA) and USAF Information Security Policies and analyze and advise on new security technologies and program conformance.

3.1.3.14. Contribute to the security planning, assessment, risk analysis, accreditation, certification, and awareness activities for all AFDTL IT systems and networking operations. Ensure management is aware of any network and/or security issues.

3.1.3.15. Define and achieve required cyber security objectives for the organization.

3.1.3.16. Review the system Security Technical Implementation Guide (STIG) identified by Defense Information System Agency (DISA) and implement within 30 calendar days of DISA or base notification.

3.1.3.17. Maintain all higher HQ’s accreditation requirements.

3.1.3.18. Propose solutions to solve accreditation security issues as they arise.

3.1.4. System/Network Administration.

3.1.4.1. Provide computer support to maintain and improve capabilities of functional servers, systems, and all multi-user computer systems that assist in accomplishment of the AFDTL mission.

3.1.4.2. Troubleshoot issues with AFDTL IT and automated systems and components within four (4) hours of reporting.

3.1.4.3. Comply with established DDRP and AFDTL plans and schedules for backup and recovery and maintenance and coordinate with the government to schedule any out-of-cycle system and database backups, rotation of backup data to the off-site security location, and downtime related to anticipated hardware and/or software upgrades.

3.1.4.4. Diagnose and analyze any network functional server hardware and software problems and provide recommended solutions to the government for resolution.

3.1.4.5. Provide oversight of the AFDTL functional servers and systems, and report and document any security incidents to the appropriate AFDTL government personnel.

3.1.4.6. Perform vulnerability management, to include installing and managing server and application security to include Notice to Airman (NOTAMs), STIGs, Security Content Automation Protocol (SCAPs), Methods and Procedures Technical Order (MPTO), Time Compliance Network Order (TCNOs), scanning and audit log monitoring.

3.1.4.7. Perform patch management security updates to ESXI Servers.

3.1.4.8. Be knowledgeable with the third-party product (currently Ivanti Security Controls) used for patch management of the AFDTL servers.

3.1.4.9. Configure security groups to grant and/or restrict network access to authorized users and processes.

3.1.4.10. Create and delete user accounts on the functional systems as well as implement and oversee system security.

3.1.4.11. Implement, troubleshoot, and maintain group policies for AFDTL.

3.1.4.12. Be knowledgeable with the third-party product (currently VMWare) used for virtual server management.

3.1.4.13. Be knowledgeable with the third-party product (currently Backup Exec) used for IT backup management.

3.1.4.14. Install and upgrade new and replacement systems, hardware, software, and operating systems.

3.1.4.15. Assess network requirements, parameters, interface configuration, and regulatory compliance for new or changing IT requirements.

3.1.4.16. Identify system failures and equipment problems and take appropriate action within predetermined time frames IAW OIs and/or equipment operating manuals.

3.1.4.17. Create, maintain, and update as required, AFDTL Trusted Facility Manuals, Standard Operating Procedures (SOPs), End User How-to Guides.

3.1.5. LIMS Support.

3.1.5.1. Run required AFDTL Leadership LIMS Reports.

3.1.5.2. Be knowledgeable with the third-party product(s) (currently SQL+ and Tableau) used for to prepare laboratory statistical reports.

3.1.5.3. Coordinate with system administration personnel to ensure proper prioritization and execution of software development projects.

3.1.5.4. Perform patch management of DHA/Windows 10 Long Term Servicing Channel (LTSC) Operating System Image on the Gas Chromatography/Mass Spectrometry (GC/MS), Liquid Chromatography/Tandem Mass Spectrometry (LC/MS/MS), Rapid Fire, and Hamilton Systems. Comment by JOCEF: Should this be Windows 11, or maybe just Windows to account for future changes in the operating system? Comment by Ondich, Brett J Capt USAF AFMRA (USA): We can change it to just Windows to account for future changes to the operating system.

3.1.5.5. Be knowledgeable with the third-party product (currently Ivanti Security Controls) used for patch management of the AFDTL Forensic Workstations.

3.1.5.6. Provide touch maintenance support with Forensic Toxicology Drug Testing Laboratory personnel (FTDTL) for the Solaris equipment within the AFDTL server room to include switching back-up media.

3.1.5.7. Coordinate with DHA Naval Information Warfare Center (NIWC) engineers to troubleshoot network connections with the laboratory switches (Cisco or Brocade) and network firewall (Palo Alto). Provide touch maintenance of switches when requested.

3.1.6. Desktop and Auxiliary Equipment Support.

3.1.6.1. Provide customer/user support for HQ AFDTL as customer support technicians.

3.1.6.2. Monitor multifunction devices for malfunctions and sufficient printing supplies (paper and toner). Troubleshoot malfunctions and restock printer supplies as needed.

3.1.6.3. Configure multifunction devices to DISA security standards.

3.1.6.4. Assist with Automated Data Processing Equipment (ADPE) custodian duties.

3.1.6.5. Assist with Telephone Control Officer (TCO) duties.

3.1.6.6. Perform patch management of End User Desktops (EUDs) and coordinate with DISA enterprise and DHA-DDRP enclave system administrators.

3.1.6.7. Be knowledgeable of Microsoft Endpoint Manager for patch management of EUDs.

3.1.6.8. Use the baseline standard DISA EUD image to prepare workstations for use.

3.1.6.9. Attend all necessary DHA and DDRP team meetings to ensure awareness of upcoming changes, patches, and Enterprise/DDRP wide issues.

3.1.7. Building Security Systems.

3.1.7.1. Contribute to developing, implementing and maintaining building security architecture.

3.1.8. AFDTL Laboratory Support Requirements. Assist the AFDTL in the specimen screening processes, including specimen accessioning, specimen processing, specimen disposition, and immunoassay screening. AFDTL will be provided personnel that can fulfill the requirements of the Medical Laboratory Technicians (MTLs) and Data Entry Clerks (DECs) described in paras 3.1.9, 3.1.10, and 3.1.11 respectively. The Specimen Control and Immunoanalysis supervisors will establish production schedules and deadlines for their respective areas; these must be maintained.

3.1.9. Medical Laboratory Technician-Team Lead (MLT-TL). Provide one on-site MLT-TL that shall be responsible for the performance and training of MLT and the DEC contract personnel.

3.1.9.1. The MLT-TL shall serve as a shift lead for MLT and DEC contractor personnel and manage them in the performance of their duties. They ensure MLT and DEC contractor staff comply with all applicable AFDTL OIs and provide training as required.

3.1.9.2. IAW Specimen Control Team Lead responsibilities, the MLT-TL shall review, approve, and edit data entered in the LIMS. Make inquiries of presumptive-positive and positive specimens for location, destruction date, and all relevant activity. Processes requests for specimen storage, storage extension, ship-outs, and disposal, entering all required data in LIMS. As requested by the Specimen Control or Immunoanalysis Supervisor, conduct inquiries and furnish reports to the respective section supervisor.

3.1.9.3. When not performing shift lead duties, the MLT-TL shall perform duties listed for MLTs and DECs as outlined below in paras 3.1.10 and 3.1.11.

3.1.10. Medical Laboratory Technicians (MLTs).

3.1.10.1. Perform specimen accessioning, specimen processing, and specimen disposition tasks IAW all applicable AFDTL OIs. Specimen will be handled using the appropriate techniques to ensure forensic integrity throughout the laboratory testing processes. It is possible the contractor employee may need to testify in court.

3.1.10.2. Perform additional duties associated with specimen accessioning, specimen processing, and specimen disposition, such as the retrieval of mail and packages into the laboratory, opening of packages containing urine specimens for drug testing, emptying packaging and recyclable material into designated waste areas, transferring specimen trays and bottles, and disposing of member urine specimens into designated containers for waste pick-up.

3.1.10.3. Perform immunoassay screening of screen batches IAW all applicable AFDTL OIs. Screen batches will be handled using the appropriate techniques to ensure forensic integrity throughout the laboratory testing processes. It is possible the contractor employee may need to testify in court. The number of contractor personnel, and the amount of work hours, performing immunoassay screening will be coordinated with, and approved by the CO/COR.

3.1.10.4. Perform additional duties associated with immunoassay screening such as, daily immuno-analyzer upkeep, loading, unloading, and refilling analyzer reagents, transferring screen batch aliquot trays, aliquot destruction, disposing of trash in the appropriate waste areas, and disposing of member urine specimens in the appropriate manner.

3.1.10.5. When not performing MLT duties, the MLTs may perform duties listed for the DEC as outlined in para 3.1.11.

3.1.11. Data Entry Clerk (DEC).

3.1.11.1. Perform computer data entry, reviews, and inquiries for all screening processes.

3.1.11.2. Review, approve, and edit data entered into LIMS. Ensure all information is accurate and submitted on a timely basis.

3.1.11.3. Perform additional duties associated specimen accessioning, specimen processing, and specimen disposition, such as the retrieval of mail and packages into the laboratory, opening of packages containing urine specimens for drug testing, and emptying packaging and recyclable material into designated waste areas.

3.1.11.4. When not performing DEC duties, the DEC may assist with drug testing records management tasks. The number of contractor personnel, and the amount of work hours, performing records management tasks will be coordinated with, and approved by the CO/COR.

3.1.12. Analytical and Method Development Requirements: Assist the technical activities of the AFDTL by developing and modifying analytical procedures related to testing for drugs of abuse, to include emergent and investigational drugs. AFDTL will be provided personnel that can fulfill the requirements of the Analytical Scientist described in para 3.1.13. The Confirmation Branch supervisor will establish schedules and deadlines; these must be maintained.

3.1.13. Analytical Scientist.

3.1.13.1. Assist AFDTL staff in improving, developing, and validating methods and techniques to isolate and identify drugs of abuse, including emergent and investigational drugs in urine. Perform validation studies, as needed with guidance from the Confirmation Branch Supervisor and/or the Technical Director. Assist AFDTL in writing and editing AFDTL OIs prior to implementation of validated procedures.

3.1.13.2. Assist in solving forensic and analytical problems presented to the laboratory on a day-to-day basis. Interpret complex and diverse analytical data and provides actions and/or written reports for solutions.

3.1.13.3. Certify, operate, and maintain scientific instrumentation to include Gas Chromatography/Mass Spectrometry (GC/MS), Liquid Chromatography/Tandem Mass Spectrometry (LC/MS/MS), and other analytical and developmental technologies (e.g., Agilent Rapid Fire and Hamilton STAR automated liquid handler) under strict chain-of-custody requirements. Use data acquisition and processing programs, including but not limited to LIMS, Drug Quant, Mass Hunter, and other data systems or software as necessary.

3.1.13.4. Prepare and analyze member specimens for drugs of abuse, to include emergent and investigational drugs within the AFDTL using approved laboratory procedures (e.g. specimen aliquot preparation, chemical extraction, derivatization, instrumental analysis, and special tests when required) under strict chain-of-custody requirements.

3.1.13.5. Monitor analytical procedures in progress and data produced and provide technical advice and corrective actions to ensure the validity of results. Review intra-laboratory chain of custody forms and corresponding urine specimen identification numbers for exactness; makes forensic corrections as necessary according to AFDTL OIs to permit the results to be legally defensible in a court of law. Verify all work complies with applicable DoD Instructions and/or Directives, AFIs, and established AFDTL OIs.

3.1.13.6. Perform data review of negative and positive analytical test results produced at the AFDTL. Review analytical data, supporting documentation, chain-of-custody documentation to ensure acceptability of results and compliance with SOPs, before release of results. Identify errors in procedures or analytical processes and recommend corrective actions prior to releasing data. Ensure that no false negative and positive results are reported to laboratory customers.

3.1.13.7. Evaluate and summarize test results to identify statistically significant trends and assist with developing and implementing recommendations for improvements and corrective actions. Provide scientific evaluation/interpretation of drug testing results and analytical methods to section and/or branch chief. Document and make recommendations to resolve exceptions to OIs.

3.1.13.8. Monitor reagents and chemical use, maintains laboratory equipment (e.g. pipets, centrifuges, and specimen concentrators), and submits supply orders as required. Project usage rates and reports usage levels to the Confirmation Supervisor or Technical Director. Ensure reagents, chemicals, and equipment are certified before use.

3.1.13.9. Perform routine and advanced preventive maintenance and troubleshooting on applicable equipment and instrumentation at the AFDTL (e.g. Agilent GC/MS, Agilent LC/MS/MS, Agilent Rapid Fire, and Hamilton STAR). Report all necessary manufacturer level maintenance support requirements to Confirmation Supervisor for the purpose of acquiring instrument preventive and repair service per maintenance agreements. Conduct and oversee the performance of daily and routine preventive maintenance on all instruments. Ensure all preventive maintenance is properly documented.

3.1.13.10. All practices are conducted IAW applicable policies, OIs, regulations, and Air Force Occupational Safety and Health policies.

3.1.13.11. Comply and stay current with laboratory practices, regulations and policies dictated by laboratory and regulatory agencies. Read all OIs and attend classes, briefings, and training sessions, when available, applicable and approved by the government. Absolute forensic integrity must be maintained. No major errors or omissions involving positive or negative specimens may leave the laboratory. Obtain and maintain Confirmation Branch Laboratory certification and other applicable AFDTL laboratory certifications IAW established laboratory policy. Take approved corrective action as needed.

3.1.13.12. Complete all assigned tasks by the suspense dates issued at the time the tasks are received. If this is not possible, the contractor must contact the Confirmation Branch supervisor and/or the Technical Director as soon as possible, but no later than twenty-four (24) hours after the receipt of the tasks, to request an extension. If an extension is not granted, the contractor shall produce the best product possible and deliver on time.

3.2. Minimum Qualifications:

3.2.1. Requirements for ISSO.

3.2.2. Five (5) years of documented work experience in applying advanced technical expertise and application development principles, concept, methods, standards, and practices to integrate information system components. Documented work experience working with network systems security design, system security auditing, building a system security architecture, and full documentation of an IT security system.

3.2.3. Five (5) years of experience with installing computer system hardware and associated software, security patches, and maintenance upgrades. Troubleshooting techniques used to diagnose and resolve desktop, printer, and other computer systems issues.

3.2.4. Two (2) years of experience with successfully bringing an IT system through an authorization process to a full system ATO and ATC.

3.2.5. Must possess the CompTIA Security+ (Plus) Certification. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: How does one get this certification? Comment by Ondich, Brett J Capt USAF AFMRA (USA): One must take the training and pass the exam offered by CompTIA.

3.2.6. Requirement for ISSE.

3.2.7. Five (5) years of documented current work experience; as an administrator on a small sized network of servers, desktop systems and communications devices using current technologies. A working knowledge of current communications devices and protocols, server and desktop technologies.

3.2.8. Five (5) years of experience with installing computer system hardware and associated software, security patches, and maintenance upgrades. Troubleshooting techniques used to diagnose and resolve desktop, printer, and other computer systems issues.

3.2.9. Five (5) years of experience in hardware and software troubleshooting techniques needed to perform computer system recovery, backup and system security auditing.

3.2.10. Two (2) years of experience is required in the following operating systems: Windows Server 2016, 2019 & 2022 and Windows 10 & 11; Solaris 11 (or newer), and Relational Database Management Systems: Oracle 11g or 12g with special emphasis on: PL/SQL and SOL*Plus, forms and reports (newer or similar).

3.2.11. Must possess the CompTIA Security+ (Plus) Certification. Comment by HERNANDEZ, JOCEF R CIV USAF AFMC 773 ESS/PKA: How does one get this certification? Comment by Ondich, Brett J Capt USAF AFMRA (USA): Same as above

3.2.12. Requirements for MLT-TL and MLTs.

3.2.13. Associate’s degree in a laboratory science or medical laboratory technology from an accredited institution, or 60 semester hours of medical laboratory technology courses, or 24 semester hours of science courses that include six (6) semester hours of biology and 12 semester hours of chemistry.

3.2.14. Two (2) years clinical or forensic laboratory experience.

3.2.15. Requirements for DEC.

3.2.16. One (1) year experience related to keyboard-based data entry both alpha and numeric data. Software industry exposure is a plus.

3.2.17. High school Diploma.

3.2.18. Requirements for Analytical Scientist.

3.2.19. This position requires in-depth knowledge of drug testing procedures, use of liquid chromatography mass spectrometry analyzers and associated equipment, forensic principles and concepts, and laboratory safety procedures.

3.2.20. Doctor of Philosophy (PhD) in chemistry, biochemistry, toxicology, or pharmacology.

3.2.21. Three (3) years of…