FUSIONS II IDIQ PWS_draft.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

FULL SPECTRUM ISR OPERATIONAL NAF SUPPORT (FUSIONS) II

616 Operations Center

25 September 2024

1. DESCRIPTION OF SERVICES

1.1. Introduction

1.2. Background

1.3. Scope

1.4. Period of Performance

1.5. Business Relations

2. SPECIFIC TASKS

2.1. Program Management Support

2.2. Information Warfare Support

2.3. Data Link Operations Support

2.4. Joint Interface Control Officer (JICO) Support

2.5. Software Programming Support

2.6. SharePoint Administration Support

2.7. Network and System Administration Support

2.8. Hardware Engineering Support

2.9. Database Engineering Support

2.10. Mission Operations Support

2.11. Storage Area Network (SAN) Administration Support

2.12. Acquisitions Support

2.13. Information Assurance Support

2.14. Training Support

2.15. Quality Assurance Support

2.16. Technical Writing Support

2.17. Administrative Support

2.18. Information Technology (IT) Project Management Support

2.19. Endpoint Security Administration Support

2.20. Video Teleconferencing (VTC) Support

2.21. Client Systems/Service Desk Support

2.22. Compatibility and Interoperability (C&I) Testing and Certification Support

3. SERVICES SUMMARY (SS)

4. GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1. Services

4.2. Facilities

4.3. Utilities

4.4. Equipment

4.5. Materials

5. GENERAL INFORMATION

5.1. Contractor Identification in the Government Workplace

5.2. Industrial Security

5.3. Privacy Act

5.4. Location(s) of Work

5.5. Hours of Operation

5.6. Conservation of Utilities

5.7. Records

5.8. Contractor Manpower Data Reporting

5.9. Environmental Controls

5.10. Safety Requirements

5.11. Contractor Personnel Training

5.12. Special Training, Certifications and Qualifications

5.13. IA Certification Designated Positions .......................... Error! Bookmark not defined.

5.14. IA Certification Registration ........................................ Error! Bookmark not defined.

5.15. Kick-off Meeting and Periodic Progress Meetings

5.16. Contractor Travel

5.17. Small Business Participation

5.18. Deliverables

APPENDIX A - ACRONYMS & ABBREVIATIONS LIST

APPENDIX B – HISTORICAL WORKLOAD DATA

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS

1. DESCRIPTION OF SERVICES

1.1. Introduction

This is a non-personal services contract. The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. The Contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services. The Contractor shall notify the Contracting Officer (CO) immediately if they perceive any actions constitute personal services.

These services shall not be used to perform any Inherently Governmental Functions.

1.2. Background

This is a follow-on effort of the FUSIONS I contract, FUSIONS II will deliver a key decisional advantage to the 16 Air Force (AF) Commander (CC) and Joint Force Air Component Commander (JFACC) by delivering timely and relevant intelligence data/products to the war fighter. The FUSIONS II contract will enable critical support functions in all major work centers of the Operations Center (OC) and will further enable the 16 AF/CC to exercise both command and control (C2) authorities as well as Service Cryptologic Element roles. The primary location for this effort will be located at Joint Base San Antonio-Lackland (JBSA). Customers supported are the 616 OC, the 16 AF staff, 16 AF subordinate units, Service Cryptologic Component partners, and 5 Regional and 3 Functional Combatant Commands.

1.3. Scope

Services shall include but are not limited to the following:

1.3.1. The Contractor shall perform analysis of architecture, infrastructure, and operations to determine baseline capabilities; conduct gap analysis in regard to end-state vision provided by 616 OC operational requirements; develops/provides recommended solutions based on gap analysis for desired modernization and integration of Intelligence, Surveillance, and Reconnaissance (ISR) data link capabilities and correlation tools to include, but not limited to pH-1, TALON THRESHER, FADE MIST, and AARDVARK.

1.3.2. The Contractor shall perform systems engineering to include modernization leading to the integration, testing, installation, development, evaluation and training for sustainment and enhancement of existing data link technologies, including but not limited to commercial off the shelf (COTS)/ government off the shelf (GOTS).

1.3.3. The Contractor shall provide on-site and virtual System/Network Administration support to configure, update as well as manage all identified servers, networks, radios, and C2 systems with configuration control updates for all applications supported with Government authorization.

1.3.4. Research, plan, analyze, and apply intelligence community (IC), Department of Defense (DoD), and AF policies and directives related to ISR Multi-Intelligence (Multi-INT) requirements, oversee operations, and perform assessments.

1.3.5. Develop information sharing and analytic outreach methodology and develop strategic communication plans enabling collaborative relationships with members of the IC and supported Component Numbered Air Forces (C-NAF), National Mission Partners, and associated Air & Space Operations Centers (AOC) worldwide.

1.3.6. The Contractor shall recommend and develop tactics, techniques, and protocols (TTPs), provide operational training, and conduct post activity review/analysis.

1.4. Period of Performance

1.4.1. The Period of Performance (POP) shall be for a five (5) year period. The contract shall be an Indefinite Delivery/Indefinite Quantity (IDIQ) contract with subordinate task orders (TO) . Services shall be requested by TOs issued by the CO. A TO is required for the Contractor to initiate any work under this contract.

1.5. Business Relations

The Contractor shall cooperate, support, and interface with military, government civilians, and other Contractors for completion of all tasks.

1.5.1 The Contractor shall work with the Government Program Manager (GPM) and Contracting Officer’s Representatives (COR), the authorized Government representative, to accomplish Government requirements, goals, and mission objectives as efficiently and effectively as possible. This shall include sharing or coordinating information resulting from the work required within this PWS or previous Government efforts and working as a team to perform tasks in concert.

1.5.2 The Contractor shall ensure minimum duplication of effort in the execution of all work specified within this PWS and build upon work previously accomplished by the Government, the Contractor, or other Contractors to the fullest extent practical.

1.5.3 The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement.

1.5.4 The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

1.5.5 The Contractor shall adhere to the latest version or successor to any policies listed in this PWS.

2. SPECIFIC TASKS

2.1. Program Management Support

2.1.1. The Contractor shall provide a technical lead to function as the Program Manager (PM).

The PM shall be the primary interface between the Contractor and the COR.

2.1.2. The Contractor shall manage and provide oversight for each Task Order (TO), short- and long-term project initiatives and ensure adequate resources are assigned and aligned with service delivery. The PM shall function as the single point of contact for the COR on these issues.

2.1.3. The Contractor PM shall provide a comprehensive project plan and personnel roster no later than (NLT) ninety (90) workdays prior to project execution for Government review, for all initiatives and projects and shall include project cost and budget estimates as applicable, personnel, planning, quality control, direction, coordination, deliverable submissions, and reviews to ensure effective contract performance. (A001, A002)

2.1.4. The Contractor shall consolidate weekly status updates for individual task orders into one

(1) weekly written activity report to be provided to the COR. (A007)

2.1.5. The Contractor shall create, maintain and dispose of only those Government-required records and supporting documentation that are specifically cited in this Performance Work Statement (PWS) or required by the provisions of a mandatory directive.

2.1.6. The Contractor shall review and edit existing Government documents, prepare written and oral briefings, update the Government on the status of actions both written and oral, and coordinate with all project members to meet the goals and objectives of assigned tasks.

(A003, A006, A007, A010)

2.2. Information Warfare Support

2.2.1. The Contractor shall support All-Source Current Intelligence functions providing Multi- INT and All-Source Intelligence subject matter expertise (SME), and shall include, but not limited to, familiarity with Geospatial Intelligence (GEOINT), Signals Intelligence (SIGINT), Measurement and Signature Intelligence (MASINT), Human Intelligence (HUMINT), Open-source Intelligence (OSINT) and Multi-INT/All-Source reporting mediums, data feeds and data repositories related to all geographic and function combatant commands.

2.2.2. The Contractor shall research, analyze and apply IC, DoD and AF policies and directives related to ISR Multi-INT/All-Source operations; build effective Multi-INT/All-Source business processes for day-to-day current intelligence functions and products in support of Commander’s Priority Intelligence Requirements (PIR) and operational directives.

2.2.3. The Contractor shall provide ISR assessment and collection management SME support in the areas of Multi-INT collection capabilities (air, ground, IC), Collection Requirements Management (CRM), Collection Operations Management (COM) and Planning and Direction, Collection, Processing and Exploitation.

2.2.4. The Contractor shall develop pre-event implementation and testing plans, information sharing partnerships, and analytic outreach methodologies to enable collaborative relationships with subordinate Wings/Centers, the IC, and supported Component Numbered Air Forces (CNAF) and associated AOCs worldwide. (A010, A012)

2.2.5. The Contractor shall develop and execute written TTPs, training plans and methodologies.

(A014, A015)

The Contractor shall research, analyze, and then incorporate all identified gaps and shortfalls related to execution of USAF and IC partner current intelligence functions in the TTPs, training plans, and methodologies. (A010, A014, A015)

2.2.6. The Contractor shall provide targeting SME support regarding the Joint and Air Force Targeting Enterprise (JTE/AFTE), and kinetic, Electronic Warfare (EW), Information Operations (IO), Space and Cyber targeting.

2.2.7. The Contractor shall research, analyze and, with prior government approval, apply IC, DoD and AF policies and directives related to ISR operations in support of full spectrum targeting, to include but not limited to Target Systems Analysis (TSA), Target Development, Battle Damage Assessment (BDA), Collateral Damage Estimate (CDE) and Target Graphic Production.

2.2.8. The Contractor shall provide IC Information Sharing SME support of AF Intelligence Community Directives (ICD) 501 Implementation Management. Support AF compliance with Director of National Intelligence (DNI) policies concerning new and upgraded requirements regarding IC metadata standards and information sharing mandates.

2.2.9. The Contractor shall support the AF IC Element Lead Management and ensure AF intelligence production, collection and intelligence-related information is made discoverable by automatic means per DNI guidance and policies.

2.2.10. The Contractor shall understand combat identification (CID) requirements, data link C2 and information exchange systems, requirements, regulations, and TTPs, data standards for translation, integration, and use, National Intelligence Community (NIC) capabilities, processes, guidance, and systems, multi-level security requirements and capabilities, and other applicable and associated data networks, hardware and software.

2.2.11. The Contractor shall provide Data Link Operations (DLO) analytical SME support to unit senior leadership, Joint Interface Control Officers (JICO), and Senior Duty Officers (SDO) in support of ISR operations worldwide.

2.2.12. The Contractor shall review and develop technical documentation such as plans, technical reports, studies, and technical memorandums. (A010)

2.2.13. The Contractor shall provide primary support (test plans, documentation, training materials, and reporting) for the identification, exploitation, and certification of unique data sources and emerging capabilities that support tactical data link and CID efforts.

These efforts shall include but are not limited to: identification and recommended integration of new or unexploited information systems, unique friendly, enemy, or neutral information sources; prioritization of reporting criteria; written recommendations for the development of associated TTP for the timely, accurate, and complete forwarding of tactically actionable and relevant information to specified C2 assets and tactical forces via data links. (A003, A006, A007, A012, A014)

2.2.14. The Contractor shall conduct public affairs activities such as but not limited to strategic communications, operational communications, and other operational messaging as part of IW campaigns to conceal, reveal, and/or deceive adversaries ISO USAF operational priorities and policies.

2.2.15. The Contractor shall conduct liaison activities with other IC partner agencies such as but not limited to Department of State, Department of Commerce, Department of Treasury, Federal Aviation Administration to enable whole of government responses to US adversary state and non-state activities. These activities include but are not limited to developing/coordinating demarche verbiage, sanction packages, and other official communications ISO USAF and USGOV strategic/operational priorities and policies.

2.3. Data Link Operations Support

2.3.1. The Contractor shall provide operational support for the identification of unique information to support the timely, accurate, and complete forwarding of tactically actionable and relevant information via Tactical Data Links (TDL) of unique friendly, enemy, neutral and combat identification (CID) information into the Joint Data Network (JDN) in accordance with (IAW) unit TTPs, theater guidance, and data owner security requirements.

2.3.2. The Contractor shall provide Joint Interface Control Center (JICC) support to identify, establish and maintain the datalink architecture and network design parameters required to connect the various operational units within the JDN. JICC support shall include Program JDN expertise and Joint Multi- TDL operational infrastructure point of contact for inter-service coordination and operational planning.

The Contractor shall support the utilization of and training on operational equipment configurations. When not included in Operational Tasking Data Links (OPTASKLINK), the JICC support shall provide any additional information for operations directly to participants via alternate procedures, assume the role of network manager for TDL operations, and develop architectures for events and verify correct inclusion in other architectures in which the customer participates.

2.3.3. The Contractor shall provide primary support for the identification of unique data and emerging capabilities that support tactical data link and CID efforts. These efforts shall include but are not limited to: identification and recommended integration of new or unexploited information systems, unique friendly, enemy, or neutral information sources;

prioritization of reporting criteria; written recommendations for the development of associated TTP for the timely, accurate, and complete forwarding of tactically actionable and relevant information to specified C2 assets and tactical forces via Common and Tactical Data Links (C/TDL); migration of CID information into the JDN. (A003, A020)

2.3.4. The Contractor shall perform systems engineering to include research and development, testing and evaluation and shall perform the integration, test, installation, evaluation and training for sustainment and enhancement of existing multi-format data link architecture and network design. Support emerging capabilities, advanced programs missions, ISR (traditional and non-traditional) integration, and interoperability in support of CID into JDN, this includes but is not limited to COTS/GOTS. (A003, A016, A020)

2.3.5. The Contractor shall provide engineering support in the identification of unique information in advanced programs efforts to develop written recommended solutions based on gap analysis for desired modernization and integration of ISR data link capabilities, to include related test design and test plan development integrating advanced technology evaluations for AF weapons systems. (A003, A012)

2.3.6. The Contractor shall operate and administer data link C2 devices to include but not limited to: JADSI, JRE, ITGW/MSCS, RADIANT MERCURY, LMMT, WinTAK, SATCOM BLOS radios/antennas, and LOS radios/antennas.

2.3.7. The Contractor shall have operational knowledge with multisource correlation tools to include, but not limited to pH-1, TALON THRESHER, FADE MIST, and AARDVARK.

2.3.8. The Contractor shall collaborate, develop TTPs and integrate government selected products (software and hardware) and sources into analysis and data links systems. (A011, A014, A015)

2.3.9. The Contractor shall observe, provide written recommendations for government coordination, plan, integrate, and participate in applying advanced CID capabilities into exercise activities. (A003, A005, A006, A020)

2.3.10. The Contractor shall develop, coordinate, integrate, and train Concept of Operations (CONOP) and TTPs for the effective operational fielding, expansion, and application of integrated CID source information. (A014, A015)

2.3.11. The Contractor shall support onsite and virtual training to supported data link/C2 device operators on the designing, implementing, and optimizing of C2 hardware and software.

2.4. Joint Interface Control Officer (JICO) Support

2.4.1. The Contractor shall provide proficient oversight in the interpretation and publication of theater OPSTASKLINKS.

2.4.2. The Contractor shall provide consulting services with supported theater JICCs to deconflict and optimize ISR or other unit assigned Joint Tactical Information Distribution System (JTIDS) unit numbers (JU)s and track blocks both regionally and worldwide.

2.4.3. The Contractor shall design, implement, and optimize deployment of C2 data link devices, BLOS/LOS radios/antennas, radio frequency (RF) data link antennas, and serial data link connections IAW all applicable military standards (MIL-STD) , Air Force Instructions (AFI) , and local TTPs direction.

2.4.4. The Contractor shall oversee development of TTPs regarding deployment, troubleshooting, and operations regarding C2 devices. (A014, A015)

2.4.5. The Contractor shall provide primary onsite and virtual training support to data link/C2 device operators on the design, implementation, and optimization of C2 hardware and software.

2.4.6. The Contractor shall provide onsite and virtual training support to include ISR datalink architecture, ISR systems, correlation tools, and operational implementation of TTPs.

2.5. Software Programming Support

2.5.1. The Contractor shall develop and sustain software programs/tools/databases in support of ISR/cyber operations to include recommendations of program language code, code vulnerability mitigation, hot fixes, and patching.

2.5.2. Contractor shall develop and maintain an integration roadmap and version control for each assigned program/tool. (A009)

2.5.3. Contractor shall ensure all code is developed and maintained in compliance with DoD/USAF accreditation standards and requirements.

2.5.4. The Contractor shall provide configuration management and qualification testing of delivered software products; configuration management plan, develop and implement barcode management software to perform inventory and control of the CDL Data Media Library; provide custom analysis tools for the assessment of test data; design and implement Distributed Applications with Microsoft SQL Server; ensure database security by establishing data access rights for all users. (A009, A010, A019)

2.6. SharePoint Administration

2.6.1. The Contractor shall troubleshoot and resolve SharePoint problems, administer SharePoint pages, and design SharePoint sites based on unit requirements. Contractor shall maintain SharePoint environment, recommend improvements, and implement changes to 616 OC collaborative SharePoint environments. This task includes work in conjunction with other contractors in support of Government requirements and mission objectives.

2.6.2. The Contractor shall provide technical expertise in reference to the required hardware, software, databases, and web services required by SharePoint environments.

2.7. Network and System Administration Support

2.7.1. The Contractor shall provide computer desktop administration support to physical and virtual end user devices/environments to include the following:

Perform configuration, installation, management, and troubleshooting.

Remove and replace components and peripherals to restore system operation.

Install and configure software operating systems, virtual environments, and applications.

Provide service to end-users for operation, restoration, and configuration of information systems.

Provide written and oral reports on all security incidents to COR and execute corrective security procedures. (A006, A007, A018)

2.7.2. The Contractor shall provide system administration support that shall include but not limited to configure, update and manage servers, network devices, datalink C2 devices, and systems with configuration control updates for all supported applications.

System administrators shall administer Operating System environments including but not limited to: Windows Server 2019/2022, Linux, and UNIX.

The Contractor shall document all changes in the Configuration Management Plan (CMP) and provide to the COR. (A009)

2.8. Hardware Engineering Support

2.8.1. The Contractor shall engineer, install, configure, operate, and troubleshoot mission critical C2 devices, radios, network devices, antennas, databases, web services such as SharePoint, and servers. If a fix action is needed, coordinate with PM to secure replacement equipment or open a trouble ticket with appropriate help desk.

2.8.2. The Contractor shall provide flexible after-hours outage response for mission critical C2 devices, radios, network devices, antennas, and servers. Each TO PWS will document system specific support requirements up to and including 24/7/365 position certification requirements. (A001, A002)

2.8.3. The Contractor shall perform and document daily system monitoring and health checks of systems. All system health checks shall be documented as part of the CMP. (A009)

2.8.4. The Contractor shall plan and organize sustainment and operational cyber activities.

Establish work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions. Determine extent and economy of repair of malfunctioning equipment. Ensure compliance with technical data, instructions, and work standards.

2.8.5. The Contractor shall track hardware/software/system service contract/license expiration, warranty action, and licensing processes for all Enterprise network and system hardware/software. (A016)

2.9. Database Engineering Support

2.9.1. The Contractor shall create and test backups of data, provide data cleansing services, verify data integrity, implement access controls.

2.9.2. The contractor shall assist with integration of data storage repositories with front end artificial intelligence/machine learning search tools. (A019)

2.10. Mission Operations Support

2.10.1. The Contactor shall respond to near-real time network events, providing reporting and troubleshooting abilities.

2.10.2. The Contractor shall provide support to SDO and Ops Crew, integrated cyber defense requirements (mission operations impact) being directed by ACC/A26I, and future AF IC ISR functions as directed by AF/A2/6.

2.11. Storage Area Network (SAN) Administration Support

2.11.1. The Contractor shall provide enterprise-level Storage Area Network (SAN) administration, engineering, installation, and troubleshooting services across unclassified, secret and top-secret networks.

2.12. Acquisitions Support

2.12.1. The Contractor shall provide acquisitions support for the purchase of, but not limited to hardware, software and tools for FUSIONS II customers. The Contractor shall adhere to all Federal Acquisition Regulation (FAR) and other applicable USAF or DoD regulations and guidelines.

2.12.2. The Contractor shall deliver all software licenses, keys, and software within three (3) weeks of Government Request for Purchase. The Contractor shall deliver all hardware within six (6) weeks of Government Request for Purchase. If the Contractor anticipates delays to any requested purchases, the Contractor shall provide updated Estimated Delivery Dates and supporting data from vendors detailing the status of the delayed purchase. (A016)

2.13. Information Assurance Support

2.13.1. The Contractor shall review, develop, and test information systems security policies and reports to address areas of information system security concerns. Ensure Information Assurance (IA) requirements are incorporated in system development and sustainment activities. Provide SME support in all areas of information system security, including physical, administrative, personnel, computer, operations, and industrial security. Provide written security documentation and reports. Contractor shall be a SME in the Risk Management Framework (RMF). (A012, A013)

2.13.2. The Contractor shall monitor and provide written report, IAW, IC and USCYBERCOM directives and policy, the status of security measures established by the DNI and

USCYBERCOM and related authorizing officials that protect and defend information and information systems, web-based services, remote hosted applications, discovery, storage, operating systems, public key infrastructure (PKI), and other information technology components and applications. (A013)

2.13.3. The Contractor shall create, edit, and review security accreditation and authorization (A&A) packages for both IC and USCYBERCOM networks. Input data into appropriate A&A tool. The current toolsets used are XACTA and eMASS. Review logical network drawings, configurations, and control parameters to ensure they are current. Review documentation required to certify new hardware and software systems for deployment.

(A010, A013)

2.13.4. The Contractor shall monitor and administer the vulnerability and compliance scan tool (currently ACAS). The Contractor shall remain current on required training when another vulnerability and compliance scan system is integrated as part of applicable IC and USCYBERCOM enterprise security measures.

2.13.5. The Contractor shall monitor vulnerability and compliance reports and conduct system auditing as required. Conduct security tests and evaluations including Security Control Assessor (SCA) assessments. Monitor and review Intelligence Community Vulnerability Alerts (ICVA) and Intelligence Community Vulnerability Bulletins (ICVB). Track and provide written results in a report to appropriate Government entity for review IAW standard operating procedures. (A012)

2.13.6. The Contractor shall provide technical support for all operational, testing, and sustainment equipment needs. This shall include but not limited to coordinating integration on all DoD networks.

2.14. Training Support

2.14.1. The Contractor shall optimize and execute unit operational training plans for personnel certification, and, in an instance where none exist, create new training plans. The training plans shall include provisions for accomplishing training both during standard workdays and shift work hours as required by the individual TO PWS. (A015)

2.14.2. The Contractor shall identify additional unit specific training requirements, as required, by the individual TO PWS.

2.14.3. The Contractor shall coordinate onboarding of new unit personnel; assign applicable training plan(s), track personnel progress, and milestone achievements.

2.14.4. The Contractor shall ensure all developed training plans shall be efficiently incorporated into a comparable Joint Qualification System (JQS) CID format for each identified Air Force Specialty Code (AFSC) .

2.14.5. The Contractor shall compile all applicable DOD and IC training materials for all Initial Training/Continuing Training (IT/CT) training programs and perform course review and updates quarterly. (A014)

2.15. Quality Assurance Support

The Contractor shall provide Quality Assurance and Standards & Evaluation (QA/Stan-eval) services in support of unit policies and goals. The Contractor shall assess both unit/departmental policies as well as individual team member task performance, report on both and make recommendations for improvements.

2.16. Technical Writing Support

2.16.1. The Contractor shall review and develop technical documentation such as test plans, technical and test reports, trade studies, and technical memorandums. (A020, A012)

2.17. Administrative Support

2.17.1. The Contractor shall provide administrative support in the form of front office/protocol support. The Contractor shall keep departmental and conference room calendars, schedule appointments for leadership and assist with records management tasks. The Contractor shall obtain and maintain access to various DoD and USAF databases and systems of record, such as, but not limited to Military Personnel Data System (MilPDS), Base Level Service Delivery Model (BLSDM), Personnel Records Display Application (PRDA), Case Management System (CMS), Assignment Management System (AMS), Virtual Personnel Center (vPC), and associated Unit SharePoint Folders.

2.18. Information Technology (IT) Project Management Support

2.18.1. The Contractor shall manage and provide oversight on assigned Enterprise, short and long-term IT projects and ensure adequate resources are assigned and aligned with core service delivery and full operational capability (FOC) criteria satisfaction. The Contractor shall provide and maintain a comprehensive project plan for all requirements/projects to include costs and budgets, personnel requirements, planning, quality control, coordination, deliverable submissions, and reviews to ensure effective project performance and execution.

2.19. Endpoint Security Administration Support

2.19.1. The Contractor shall provide enterprise-level Endpoint Security Administration services across all Government controlled systems and servers. The Contractor shall provide engineering, implementation, technical resource assessment, consultant task management, and training requirements support to the Enterprise customers to secure endpoints and ensure the availability and integrity of the network.

2.20. Video Teleconferencing (VTC) Support

2.20.1. The Contractor shall provide enterprise-level Video Teleconferencing (VTC) services across unclassified, secret and top-secret networks. The Contractor will install, operate and maintain VTC equipment across the customer enterprise. The Contractor will keep the schedule for the VTC suites and other VTC-equipped meeting spaces in the customer facilities. The Contractor shall provide engineering analysis of customer systems to determine system sustainability, security requirements and development of implementation plans to modernize existing IT systems.

2.21. Client Systems/Service Desk Support

2.21.1. The Contractor shall provide client systems services across unclassified, secret and top-secret networks. Coordinate and perform assessment, installation, replacement (scheduled and unscheduled), and troubleshooting of hardware and software, either to resolve or escalate trouble tickets or change requests to the appropriate office in support of mission operations. Support shall be on-site or utilize remote means when necessary. Supported equipment consists of, but is not limited to, Windows PC clients (virtual and physical), Voice Over Internet Protocol (VoIP) phones, printers, scanners and other peripherals. All steps taken to resolve the issue shall be documented in the government-provided trouble ticketing system.

2.21.2. The Contractor shall provide enterprise-level service desk (help desk) services. The Contractor shall perform initial assessment of customer issues via telephone or walk-up consultation and attempt to resolve the issue remotely. All steps taken to resolve the issue will be documented in the government-provided trouble ticketing system.

2.22. Compatibility and Interoperability (C&I) Testing and Certification Support

2.22.1. Provide technical support in all phases of Service service-level multi-TDL platform/system/net-centric services C&I testing. The Contractor shall also understand and support the Joint level interoperability testing and certification process, as needed.

2.22.2. Identify TDL capabilities and functions that require testing for applicable service Command, Control, Communications and Intelligence (C3I) systems, as required. To accomplish this task the Contractor, as a minimum, shall identify and ensure the applicable system points of contact understand the MIL-STD Compliance and Joint Interoperability Certification processes, coordinate test scheduling through the Participating Test Unit Coordinator (PTUC) and track their assigned systems certification progress using service specified methodologies and tools.

2.22.3. During platform/systems system design and development phase, the Contractor shall attend Technical Interchange Meetings, Test Plan Working Groups, Integrated Test Team Meetings, and Design Reviews to advise service program offices concerning its TDL, or other data and protocol implementations. Meeting attendance may be virtual or in person as deemed appropriate by the Government. At the appropriate time, the Contractor shall brief meeting attendees on the service System Interoperability Test (SIT) process. (A003, A012, A020)

2.22.4. As directed by the Government PTUC, obtain the applicable information from the System Program Offices (SPOs) and develop applicable documentation to prepare for the testing and certification of their assigned TDL systems. Some of the documents the Contractor shall be required to develop and/or process to accomplish this task are the Request for Certification Information (RFCI) Survey, SIT Waiver Request, and service PTU Tasking letters. The Contractor shall also be responsible for developing the MIL-STD Compliance Certification/Non-Certification letters upon receipt of the Test Report. (A003, A012, A020)

2.22.5. Liaise with the system under test program office in all phases of Service Standards Conformance and Joint interoperability tests as required. To accomplish this, as a minimum, the Contractor shall need to review and provide requested feedback on any test associated documentation, such as test plans, test procedures, test scripts, Information Support Plans, Net Ready Key Performance Parameters (NR-KPPs), and test configuration drawings. (A003, A012, A020)

2.22.6. Observe C&I Certification testing, as required, and ensure any observed problems are documented. The Contractor shall perform analysis of test data collected and observed during C&I test to validate preliminary trouble reports and determine their operational impact prior to the Technical Analysis Group (TAG) Meetings. (A003, A012)

2.22.7. Attend TAG meetings to provide technical support regarding interpretation of multi-TDL standards, operational procedures, and operational impact of identified problems. The Contractor shall assist TAG members in validating the preliminary trouble reports (PTRs) and determining their criticality levels. (A003, A012)

2.22.8. Participate in Joint test planning and the development and coordination of Interim Certificates to Operate (ICTOs), as requested, when systems need to be fielded before the certification process is complete. The Contractor shall also participate in the Interoperability Steering Group (ISG) meetings to support their assigned systems. (A003, A012)

2.22.9. Attend the Joint Analysis Review Panel (JARP) meetings to provide technical support regarding interpretation of multi-TDL standards, operational procedures, and operational impact of identified problems. The Contractor shall assist JARP members in validating the PTRs and determining the applicable category to assign them based on their potential to preclude or degrade an essential mission capability or an operational activity/system function as defined in the system NR KPPs. (A003, A012)

2.22.10. Provide technical TDL expertise to support the development and integration of TDL into Service C2 and non-C2 platforms. (A003, A012)

2.22.11. Provide operational solutions for the implementation of TDL products in the Service for both the theater and unit-level operations, as well as integration with Joint and allied forces. (A003, A012)

2.22.12. Develop or review previously developed data and message level implementation specifications for specific platforms or services. These implementations shall depict the total data vocabulary and business rule/protocol implementation requirements for the platform/service. (A003, A012)

2.22.13. Research and gather information to develop Background Papers, staff studies, Talking Papers, or presentation materials as assigned by the Government. (A003, A020)

2.23. Policy and Evaluations

2.23.1. Provide training program management.

2.23.2. Provide standardization and evaluation and quality assurance.

2.23.3. Provide readiness reporting and analysis.

2.23.4. Provide policy guidance functions

2.24. Facility Manager

2.24.1. Oversee the operations, maintenance, and management of all data centers, server rooms, and related infrastructure.

2.24.2. Act as the focal point with JBSA-Lackland Civil Engineering to ensure the availability and reliability of critical infrastructure, including power management (UPS, generators), HVAC, and cooling systems (CRAC) to maintain optimal temperature and humidity levels.

2.24.3. Monitor and manage power consumption, ensuring efficient energy usage and planning for future capacity needs.

2.24.4. Supervise and coordinate maintenance schedules, including regular testing of UPS systems, backup generators, and HVAC equipment.

2.24.5. Collaborate with IT teams to ensure seamless integration of facilities management with server and networking equipment requirements.

2.24.6. Manage and oversee third-party vendors, contractors, and service providers for the maintenance and support of data center infrastructure.

2.25. Special Security Representative (SSR)

2.25.1. Serve as the principal security manager for the SCIF, overseeing all security activities and ensuring compliance with established policies and procedures.

2.25.2. Control and monitor access to the SCIF, ensuring only authorized personnel are permitted entry.

2.25.3. Maintain and enforce security protocols for handling classified information, safeguarding sensitive data, and protecting SCI material.

2.25.4. Ensure the SCIF remains in compliance by meeting all physical and technical security requirements needed for inspections and accreditations.

2.25.5. Monitor personnel security processes, including clearance investigations, periodic reinvestigations, and security indoctrinations.

2.25.6. Maintain all necessary documentation related to SCIF operations, including access control logs, and classified information control records.

2.25.7. Liaise with government and agency security personnel to ensure alignment with national security policies.

2.25.8. Support audits and security reviews conducted by internal and external authorities.

2.25.9. Ensure compliance with the National Industrial Security Program Operating Manual (NISPOM), Intelligence Community Directives (ICDs), and other relevant guidance.

2.25.10 Act as the Point of Contact (POC) for the portable Electronic Device (PED) approval process, ensuring compliance with SCIF security protocols for any electronic devices and overseeing the screening and authorization of items entering and/or leaving the SCIF.

2.26. Commander Support Staff/Office Administration

2.26.1. Assist leadership in the management of all administrative support program functions.

2.26.2. Administer programs and serves as the primary source of information.

2.26.3. Serve as the resident subject matter expert for all mandated administrative support programs.

2.26.4. Act as the organizational point of contact and liaison with the personnel flight on military/civilian issues.

2.26.5. Perform clerical and administrative work in support of the office/organization.

2.26.6. Provide advice and guidance to staff in the organization on administrative, clerical, and procedural requirements.

2.26.7. Obtain and maintain access to various DoD and USAF databases and systems of record, such as, but not limited to Military Personnel Data System (MilPDS), Base Level Service Delivery Model (BLSDM), Personnel Records Display Application (PRDA), Case Management System (CMS), Assignment Management System (AMS), Virtual Personnel Center (vPC), and associated Unit SharePoint Folders.

2.26.8. Oversee and administer the Commander’s, Deputy’s, and Senior Enlisted Leaders’ calendar and schedule. Deconflict scheduling conflicts as they arise.

2.26.9. Draft, review, and finalize organization policy, appointment letters, and various other correspondence for leadership signature.

3. SERVICES SUMMARY (SS)

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) provides information on contract requirements, the expected level of Contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the applicable Inspection clause in the contract will be used to remedy all deficiencies.

Table 1 Services Summary

Performance Objective PWS Paragraph Performance Threshold Method of

Assessment

SS # 1. The Contractor shall conduct quality analysis and provide supportive documents.

2.2, 2.3, 2.4, 2.9, 2.13, 2.14

The Contractor shall provide draft analysis documents. No more than two (2) major revisions per each report are acceptable. Final technical and test reports shall incorporate all Government provided recommendations and comments. Submission of final report requiring any revision is unacceptable.

100% inspection, Customer Feedback

SS # 2. The Contractor shall test, verify and document the test results to include features and capabilities.

2.3 The Contractor shall provide

technical and test reports for all tests. Tests shall be conducted IAW test plans and failure to provide test reports which accurately describe the utilized testing process and results is unacceptable.

100% inspection, Customer Feedback

SS # 3. The Contractor shall manage and update all servers and systems supported.

2.4, 2.7, 2.8,2.9

There shall be no lapse in service or adverse mission impact as a result of Contractor’s failure to manage, update and maintain systems. All applicable patches shall be installed prior to Air Force mandated suspense date.

within 30 working days and all remaining patches shall be installed within 60 working days.

100% inspection, Customer Feedback

Performance Objective PWS Paragraph Performance Threshold Method of

Assessment

SS # 4. The Contractor shall develop and provide site-specific installation and integration plan of C2 and/or IT equipment in conjunction with site survey.

2.7, 2.8 Plan shall include all equipment, software and power requirements.

Documents shall be provided within five (5) working days after site survey. No more than two (2) major revisions per each report are acceptable. Final reports shall incorporate all Government provided recommendations and comments. Submission of finalized documents requiring any revision is unacceptable.

100% inspection, Customer Feedback

SS # 5. The Contractor shall track expiration dates of all licenses.

2.3, 2.7 Zero required licenses shall expire during the year due to Contractor error. Notification of expiration is due within 90 workdays of support expiration date.

100% inspection, Customer Feedback

SS # 6. Contractor shall create written assessments of review findings and provide support to resolve identified discrepancies.

2.2, 2.3, 2.4, 2.9, 2.13, 2.14, 2.22

Assessments shall be provided no less than 90% of the time (per month). Failure to identify areas of discrepancy, resolution and viability shall be unacceptable.

100% inspection, Customer Feedback

SS # 7. Contractor shall provide a draft monthly and final status report

2.1 MONTHLY: Contractor shall

deliver draft once per month and final report NLT ten (10) workdays after receipt of Gov’t comments. Gov’t comments shall be contained in the final report.

Final report shall be provided no less than 90% of the time (monthly).

100% inspection, Customer Feedback

Assessment

SS # 8. Contractor shall present draft solutions.

The Contractor shall provide the final solution orally and in writing to the Team Lead and Division Chief for review or discussion in final report.

2.2, 2.3, 2.10, 2.14

Reports shall be provided on time no less than 90% of the time (monthly). No more than two (2) major revisions per each report are acceptable. Final solutions shall incorporate all Government provided recommendations and comments. Submission of final solution requiring any revision is unacceptable.

100% inspection, Customer Feedback

SS # 9. Contractor shall conduct research and shall provide results and proposals

2.2, 2.3, 2.10, 2.14

All submissions shall address the viability and implementation of the results. Shall be provided on time no less than 80% of the time (monthly). No more than two (2) major revisions per each report are acceptable. Final solutions shall incorporate all Government provided recommendations and comments. Submission of final solution requiring any revision is unacceptable.

100% inspection, Customer Feedback

SS # 10. Platform and Component Security Compliance

2.13 Maintain application security

compliance IAW applicable DoD and AF policy and instruction, particularly the Security Technical Implementation Guide (STIG).

Place system change requests when a STIG violation is determined or discovered.

100% inspection via regularly scheduled/ unscheduled vulnerability/ compliance scans, random IAM reviews

Assessment

SS # 11. Source Code Scanning

2.7, 2.12 Source code scanning for web applications is performed with software that can certify secure application source code, i.e.

Fortify, and provided to the Government IA rep within 48 hours of scan.

100% inspection

SS # 12. Database Scanning

2.9, 2.12 Database scans will be performed to identify, mitigate, and/or resolve any issues using the DoD Database STIG and provided to the Government IA rep within 48 hours of scan.

100% inspection via regularly scheduled/unsched uled vulnerability/comp liance scans, random IAM reviews

SS # 13. Platform and Component C&A Compliance

2.13, 2.19 Maintain C&A 100% compliance IAW applicable DoD and AF policy and instruction, particularly

AFI 17-101.

100% inspection

4. GOVERNMENT FURNISHED PROPERTY AND SERVICES

4.1. Services

4.1.1. The Government shall provide access to military local area network (LAN) services (classified and unclassified), network access, telephone and fax (local, DSN, and long distance), electronic mail, LAN support, Services. The Contractor shall provide a National Agency Check for on-site employees to be granted LAN access.

4.2. Facilities

4.2.1. The Government shall provide office space, reproduction facilities, and facilities to store classified working papers and approved data storage mediums (e.g., media disks, hard drive).

4.3. Utilities

4.3.1. The Government shall provide all utilities in the facility and will be available for the Contractor’s use in performance of tasks outlined in this PWS.

4.4. Equipment

4.4.1. The Government shall furnish or make available working space and computer equipment to include Windows PC with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.), telephone (local/long distance calls authorized as dictated by Task Order performance requirements), facsimile, copier, and printer.

4.5. Materials.

4.5.1. The Government will provide associated materials and supplies that directly support each

TO.

Contractor shall report excess and unserviceable property to PM and AMIC/PLG immediately for disposal procedures IAW FAR Part 45. All excess property shall be reported to AMIC/PLG except for DPAS items. DPAS items will be handled IAW DAFMAN 23-122 and local LRS Equipment Accountability Element (EAE).

5. GENERAL INFORMATION

5.1. Contractor Identification in the Government Workplace.

IAW FAR 37.114, All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public or Congress that they are Government officials, unless, in the judgment of the agency, no harm can come from failing to identify themselves. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall identify themselves on any attendance sheet or any coordination documents they may review.