FA7012-08-T-0017 Replacement Page Number 13 of 37.doc

FA7012-08-T-0017

STATEMENT OF WORK

FOR

11TH WING AIRMAN AND FAMILY READINESS CENTER

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION.

1.1. Scope of Work. The contractor shall furnish all equipment, tools, materials, transportation, labor and supervision necessary to provide Internet services utilizing a dedicated T-1 line to the Bolling AFB Airman and Family Readiness Center. The contractor shall provide internet services without extending or diminishing the scope of the current contract or any disruption of the current Internet service. The contractor shall also provide proof of system capability with existing T1 line.

1.2. Service Requirements. Contractor shall provide internet services and maintain any equipment needed to provide the requested services in accordance with (IAW) 1.5.1.

1.2.1. Contractor shall provide on call remote technical support for all network and/or hardware related problems IAW 1.5.1.

1.2.2. Contractor shall provide all equipment necessary to support wireless access internet services. Installation and configuration of all applicable network equipment shall be performed by the contractor. Contractor shall configure newly purchased network equipment.

1.3. CONTRACTOR REQUIREMENTS: The contractor shall have experience in providing continuous Internet service, with the ability to troubleshoot and correct any interruptions in Internet service.

1.3.1. Contractor shall provide a full network diagram showing the locations of all the network connections, switches, and routers.

1.3.2. Contractor shall incur all cost of maintenance including labor, travel, and such expenses as necessary to maintain network equipment in operating condition, provided that the required repairs are not due to the fault or negligence of the government.

1.3.3. Contractor shall provide on call services for all network equipment items identified at Bldg 13 (Airman and Family Readiness Center).

1.4. PROTECTION OF REAL PROPERTY: The contractor shall take all necessary precautions to ensure no damage to Government Real Property. All damages to such property and furnishings shall be repaired or replaced as recommended by the government’s QA representative and approved by the Contracting Officer (CO) at no additional cost to the government.

1.5. WORK SCHEDULE: The contractor shall coordinate the initial scheduling of work with the government’s technical representative and the Contract Administrator prior to commencing work.

1.5.1. Hours of operation shall be from 7:30 am to 4:30 pm. If the contractor requires a different work hour schedule, a written justification must be submitted to the Contracting Officer.

1.6. FEDERAL HOLIDAYS. The following is the federal holidays observed by this installation:

New Years Day

1 January

Martin Luther King

Third Monday in January

Washington’s Birthday

Third Monday in February

Memorial Day

Last Monday in May

Independence Day

4 July