PWS_Resource_Coordinator_-_25_Apr_19.docx

PERFORMANCE WORK STATEMENT

FOR RESOURCE COORDINATOR

IN THE OFFICE OF AIRMAN & FAMILY READINESS CENTER

3 April 2019

1. GENERAL INFORMATION/DESCRIPTION OF SERVICES

1.1. Background. The mission of the Discovery Center is to improve overall personnel readiness of service members, their immediate family members, and DoD civilians. The Discovery Center improves overall personnel readiness by providing access to information resources such as computer access, telephones, fax machines, scanning/copying capability, and books to check-out or for reference. The resource coordinator (RC) supports the mission by improving overall readiness while helping customers troubleshoot computer/fax/copying/scanning issues and assisting customer in locating appropriate library resources to address their personnel readiness challenges.

1.2. Organizational Conflict of Interest (OCI). In accordance with the basic contract, the RC shall identify and handle any known or perceived OCI issues under this contract.

1.3. Data Rights. The Government has unlimited rights to all deliverables under this. The Government shall retain custody of all records associated with contractor deliverables and shall have exclusive control in the distribution of all written deliverables.

1.4. Reserved

1.5. Duty Hours. The RC shall perform all PWS requirements during USAFA core operating hours, which are 7:30 to 4:30, Monday through Friday with a 1 hour lunch or 7:30-4:00 with a 30 minute lunch. Prior coordination with the CSR is required for any further flexibility. The RC shall provide advance notice of planned absences. The RC shall notify AFRC staff by phone of unplanned absence by 0800 of the day of the unplanned absence. The RC shall provide an equally qualified substitute to perform duties of contract in cases of absence over more than 2 days.

1.6. Dress Code. The resource coordinator’s attire will be business casual or better.

1.7. Federal Holidays. The following Federal Holidays are normally observed by this installation, but may not always be observed by the RC due to mission requirements.

1. New Year’s Day, January 1st or the Friday preceding or Monday following

1. Martin Luther King’s Birthday, 3rd Monday in January

1. President’s Day, 3rd Monday in February

1. Memorial Day, Last Monday in May

1. Independence Day, July 4th or the Friday preceding or Monday following

1. Labor Day, 1st Monday in September

1. Columbus Day, 2nd Monday in October

1. Veteran’s Day, November 11th or the Friday preceding or Monday following

1. Thanksgiving Day, 4th Thursday in November

1. Christmas Day, December 25th or the Friday preceding or Monday following

Note: Additionally AFRC will be closed on official Family Days, possible Goal Days and will engage in resilience training on official Wingman Days.

1.8. Adverse Weather Conditions. Delayed-reporting, early release and base closure (for Government employees) does not necessarily constitute cancellation of requirements or relieve the Contractor of PWS performance. The CSR will notify the RC for services required during adverse weather conditions.

1.9. Description of Services. The contractor shall provide a resource coordinator to oversee and maintain the Discovery Center, located in the Airman and Family Readiness Center (AFRC). The primary emphasis of the resource coordinator is to greet and assist both walk-in and telephone customers, assist customers with questions regarding word processing, resume/cover letter writing, federal employment applications and resumes, scholarship resources, relocation computer programs, and other installed computer software available for use in the AFRC. In addition, the resource coordinator will work with respective AFRC personnel to ensure quality customer service.

1.9.1. The resource coordinator shall have a working knowledge of Microsoft Office (Microsoft Windows, Microsoft Word, PowerPoint, Excel, and Access), and be able to quickly become proficient on other resource software as available.

1.9.2 The resource coordinator will be provided with a computer and all necessary office supplies to perform this service. In the case of damaged property due to contractor negligence, the amount of compensation due the government by the contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value. In the case of loss or damage beyond economical repair to equipment, the amount of the contractor’s liability shall be the depreciated replacement value of the item to be determined by the CO.

1.10. Tasks and Deliverables. The RC shall:

1.10.1. Ensure office coverage while AFRC staff attends official functions. The CSR will notify the RC for services required during an installation down day.

1.10.2. Meet and greet customers upon entry to AFRC and provide immediate assistance, directing customers to the appropriate AFRC staff member or Discovery Center resource as needed.

1.10.3. Answer AFRC main phone line within a timely manner to assist callers with AFRC services and class information and registration, and direct calls to appropriate staff member.

1.10.4. Provide Discovery Center orientations for walk-in customers and participants of AFRC workshops. Orientations should include assisting customers and class participants who are not familiar with the Discovery Center and ensuring customers and participants understand the computer set up, resources policies and procedures. Promote user awareness of the Discovery Center, the AFRC and available resources through written materials and briefings/tours.

1.10.5. Perform minor troubleshooting on computers and printers such as keeping printers loaded with paper, clearing paper jams, and changing toner cartridges.

1.10.6. Conduct weekly checks of client computer usage, ensure computers are being used for job search functions and not for unauthorized functions or Internet sites (On the job training will be provided to train on these requirements). Report improper computer use and/or any signs of viruses or server/network problems to any AFRC staff member.

1.10.8. Ensure Discovery Center is neat and organized. Update resource racks and files as new materials become available and catalog and display new books and videos as they arrive. Ensure computer workstations are clean, neat and orderly.

1.10.9. Monitor use of materials and make recommendations to the CSR, when necessary, for the acquisition of additional materials or safeguarding any stock.

1.10.10. Update brochure racks and bulletin boards with AFRC information.

1.10.11. Accountable for materials. Responsible for checking in/out resource materials through AFFIRST or other designated method. Follow up on materials not returned within the time frame established by AFRC management.

1.10.12. Perform physical inventory of all Discovery Center materials quarterly, via AFFIRST, no later than the last working day of the last month of the quarter. Report any loss or damage to the AFRC management the next duty day.

1.10.13. Ensure all customers utilize sign in log to document usage of Discovery Center and other services.

1.10.14. Prepare and duplicate AFRC program materials and other documents and assist in assembling program manuals to ensure adequate supply for each class.

1.10.15. Assist in preparation of classroom for AFRC classes weekly.

1.10.16. Ensure copier room is neat and orderly and supplies are readily available.

1.10.17. Assist with kitchen details when necessary, i.e., dishwasher load/unload, coffee/tea availability, and countertop cleanliness.

1.10.18. Input and track statistical data using the AFFIRST data tracking system daily.

1.10.19. Review AFRC web page monthly for information accuracy. Notify AFRC Flight Chief of any inaccuracies within 24 hours.

1.10.20. Provide assistance to customers faxing approved documents.

1.10.21. Distribute AFRC mail daily or when delivered.

1.10.22. Organize and maintain office supplies. Maintain the printer inventory list and printer toner inventory for all printers. Alert the Government Purchasing Credit (GPC) cardholder when supplies are low and should be ordered.

1.10.23. Maintain/Audit the Loan Locker dish kits and small appliances inventory to ensure available inventories are organized and ready for use by AFRC clients. Check out/in these items for clients via physical paper copy and AFFIRST.

1.10.24. Not receive more than two complaint submissions a month.

1.10.25. Will not be late for work, however if unavoidable will call AFRC by 0800 hrs.

1.11. Training. The RC will be trained on all AFRC unique programs to perform this requirement.

2. Services Summary

3. GOVERNMENT FURNISHED PROPERTY (GFP)

3.1. There is no GFP associated with this service requirement.