QUESTIONS_and_ANSWERS.pdf

QUESTIONS AND ANSWERS

Q1. The package that posted on FBO for this requirement includes ATCH_2 Past Performance Questionnaire in PDF format. Can you provide the Questionnaire in word doc form on FBO so it can be filled in electronically and not by hand by Offerors and their references?

A. Word document attached.

Q2. RFP pg. 12, Section 6.5.4. Does the government have a preferred spreadsheet in Excel format for submitting pricing?

A. No preferred spreadsheet format.

Q3. RFP pg. 14, Section E. The RFP references Subfactors 1-9 in this paragraph, but then lists only 4 under factor 1. Are there additional subfactors not listed or is this a type-o?

A. Referenced section not found.

Q4. PWS pg. 6, Section 3.2.3. How does the government plan to score this section?

A. Referenced section not found.

Q5. RFP pg. 11, Section 6.4.1. Are all volumes required to have a Redacted version?

A. Only Volume I – Mission Capability (Technical) requires a redacted copy.

Q6. Please define the duties and qualifications of the CME. How many FTEs and what labor categories are currently working at each location?

A. Reference Section 6.1.E. Offerors are to submit a plan outlining their proposed labor mix including position descriptions and skill level for each employee to accomplish services IAW the PWS.

Q7. L.4 Proposal Preparation Instructions: Item 4.5. Electronic Copies requires Section 2.0 (Volume II, Price) be submitted in Microsoft Excel format only. However, Section L.7 – Instructions for Volume II – Price requires Offerors submit completed Section B – Supplies or Services, a signed SF 1449 document, if applicable – signed SF 30 Amendments, Teaming Arrangements and or Letters of Intent, as well as a Fiscal Plan covering mobilization and financial management of the project. Since these documents entail PDF copies or extensive narratives, and there is no current requirement for Offerors to provide certified cost or pricing data, should contractors only submit the Volume II – Price in PDF?

A. The phrase “Section 2.0. shall be submitted in Microsoft Excel format only” refers to the bid schedule portion of Volume II. All other documents are required as listed.

Q8. L.7. Instructions for Volume II - Price Item 7.1 indicates a Not To Exceed amount for Travel has been pre-established for Travel CLINS. However, upon review of the solicitation materials, we cannot find the amounts for the Travel CLINS. Will the Government provide the fill in amounts that Offerors should use for the Travel CLINS? Or should Offerors leave those CLINS blank within the completed Section B?

A. Offerors may leave CLIN X0006 blank within the completed Section B. No bid is required.

Q9. SOW - 2.1.17. Office Supplies requires the Contractor to provide all consumable office supplies. Toner for all GFE shall be provided by the Government. Will the awarded Contractor be responsible for providing printer paper for Government Furnished Equipment (Printers)? If so, how many reams of paper per month have been supplied for printers at each site?

A. Each of our AFGSC bases order 4 - 5 cases of paper per year. Each case has 10 reams of paper in it so broken down monthly, that is around 5 reams of paper per month.

Q10. SOW - 3.5.5. Meetings, Briefings and Conferences, Table 3.2 references an Annual PSM Conference.

Will the Government provide clarification on who will be required to attend this annual conference from each site? Additionally, will the cost of attending this conference be covered under the Travel CLINs? Or will Offerors be required to build the attendance cost within the MPF Service CLINs?

A. Travel is at the request of the Government and will be re-imbursed via the contract travel CLINS (X00006) in the respective performance period that travel occurs.

Q11. ATCH_4_WD_Dyess_15_2511 contains the Wage Determination Revision 5. Upon review, Department of Labor has issued Revision 9 which contains updated to the Health and Welfare amounts provided for SCA personnel. Will the Government please confirm the Revision Offerors should use for Dyess AFB?

A. Offerors should use the most current Wage Determination as published on WageDeterminationsOnLine.gov.

Q12. ATCH_7_WD_Whiteman_15_5089 contains the Wage Determination Revision 6. Upon review, Department of Labor has issued Revision 8 which contains updated to the Health and Welfare amounts provided for SCA personnel. Will the Government please confirm the Revision Offerors should use for Whiteman AFB?

A. Offerors should use the most current Wage Determination as published on WageDeterminationsOnLine.gov.

Q13. Solicitation Section L.4.6, Page 38 of 48 mentions that “*Resumes are limited to one resume per candidate, with resumes no longer than 3 pages in length, and will not count toward the total technical page limit.” What is the Government requirement for bidders to provide resumes?

As this is a SCA applicable contract with incumbent staff and the FAR requirement is that on SCA contracts incumbent staff have right of first refusal on follow on contract awards, any winner bidder will have to first offer qualified incumbent staff the available positions on the follow on contract.

Does the Government expect bidders to provide incumbent resumes? If so, will the Government provide contact info for those employees so that ALL bidders may have the same opportunity that the incumbent company has by including those resumes? Or, is it the Governments requirement that bidders only provide a resume for their bid Program Manager?

A. The requirement to provide resumes is removed.

Q14. Solicitation Section L.6.2 Subfactor 2 – CME Resume Certification; Page 39 of 48. Can the Government please define CME?

A. The requirement to provide CME Resume Certification is removed. Attachment 8 is deleted.

Q15. What is the government plan for successor contractors to reach out to incumbent staff in order for staff to provide resumes and commitment letters to comply with the evaluations subfactor?

If the government does not have a plan to for the successor contractor to reach out to incumbent staff, how does the government proposed for the successor contractor to comply with Executive Order 13495 (Nondisplacement of Qualified Workers Under Service Contracts), which establishes a policy requiring follow-on contractors to hire incumbent service employees in certain circumstances.

Would the government amend the evaluation criteria to include an evaluation of a Management and a Transition plan in order to comply with the EO not to recruit non-incumbent personnel to fill the key and non key positions, with non-incumbents that would not be as desirable due to their lack of experience.

Without the ability to offer the incumbent employees, other offerors would not be able to provide the best value to the government, and that the requirement for resumes and commitment letters conferred an unfair competitive advantage on the incumbent?

Will the government eliminate the requirement and the subfactor for evaluation for resume based on Executive Order 13495 successor contractors not being able to make a good faith offers to incumbent personnel which is a contractual requirement (subfactor evaluation), that successor contractor will be stuck between a rock and a hard place, unable to provide resumes and letters of commitment from incumbent personnel, but also legally unable to offer anyone else as a substitute due to the EO.

A. The requirement to provide CME Resume Certification is removed. Attachment 8 is deleted.

Q16. Is this a new requirement? If not, who is the incumbent and the current contract value?

A. This is a new requirement for AFGSC although the services are currently being provided through a contract awarded by another contracting office. The incumbent for this work is Hyperion Biotechnology Inc.

Q17. What is the estimated number of FTE personnel and workload hours per location?

A. Offerors are required to propose a labor mix and staffing plan.

Q18. Please clarify the acronym CME as it is not listed in Appendix 1.

A. CME: Contract Man-year Equivalent

Q19. How many CME resumes are required per location for submission?

A. Resume requirement has been removed.

Q20. What is the accurate SCA labor category use for wage determination for each location and position?

A. Wage Determination is attached. Please use latest version as posted on WDOL.gov.

Q21. Is their specific position and position description that should be used for submission?

A. Offerors are required to propose labor mix and staffing plan.

Q22. RFP Delivery Information Page 18 – CLIN 0003 shows POP 01-OCT-2018 to 30-APR-2019, other base period CLINS are 01-OCT-2018 to 31-MAR-2019, can the government clarify the delivery dates for the base period CLINS?

A. The period of performance for the base year is 1 Oct 2018 – 31 Mar 2019

Q23. RFP Clauses Incorporated by Full Text, Section (c)(9), page 25 – Is this contract subject to FAR 52.222- 62, Paid Sick Leave Under Executive Order 13706? If the contract is not subject to the EO, will the government remove the flow-down requirement in a subcontract per Section (e)(1)(xvii)?

A. See RFP amendment.

Q24. RFP Section L.4 Proposal Preparation Instructions, page 37 – Section 4.4 is missing. The instructions go from 4.3 Proposal Format to 4.5 Electronic Copies. Please provide the missing instructions for section 4.4.

Q25. RFP Section L.3 Submission of Proposals Paragraph 3.1 states “The original and copies as specified in this document shall be sent…..” Can the government clarify that only ONE electronic copy of each Volume needs to be submitted and that it should be marked “Original.” If more than one copy is required, can the government please provide instructions for the Volumes?

A. One original and one redacted copy of Volume I is required. Only one original of Volume II and Volume III is required.

Q25. RFP Section L.7. Paragraph 7.1, page 40 – Per the instructions, the “pre-established amounts are to be included in the offerors proposal.” What are the Not to Exceed (NTE) pre-established amounts for each Travel CLIN?

Q26. RFP Section L.7 Paragraph 7.5 Responsibility Determination, page 40 – In accordance with FAR 9.104- 3(a), “the contracting officer shall require acceptable evidence…” What type of acceptable evidence will the government accept? Will a simple statement suffice?

A. Information may be requested at the Government’s discretion.

Q26. RFP Section L.6 Paragraph 6.2 E. Subfactor 1 – Manpower Plan, page 39 - asks for ‘skill level’. Can government require a proposal to explicitly state what DOL labor category they will be using to accomplish staffing to perform the PWS? RFP Section L.6 Paragraph 6.2 E. Subfactor 1 – Manpower Plan, page 39 -asks for ‘skill level’. How is ‘skill level’ defined in a manner that is acceptable to the government? RFP Section L.6 Paragraph 6.2 E. Subfactor 1 – Manpower Plan, page 39 - asks for ‘skill level’. Skill level is composed of training and experience. Can the government designate skill level as defined, in part, by training and experience required to perform specific tasks called out in the PWS? RFP Section L.6 Paragraph 6.2 E.

Subfactor 1 – Manpower Plan, page 39 - Can the government require that companies submitting a proposal summarize resumes with regard to name, skill level, availability? RFP Section L.6 Paragraph 6.2 E.

Subfactor 1 – Manpower Plan, page 39 Do Offerors have to include employee resumes for all proposed positions at all sites in the Manpower subfactor? RFP Section L.6 Paragraph 6.2 E. Technical Sections – States “The offeror shall describe the performance standards that have been established in each area and explain how performance standards will be met.” – a) Can the government clarify what is meant by “the offeror shall describe the performance standards that have been established in each area”, is this referring to the Performance Requirements Tables in the PWS? b) If so, the tables provide a description, what other description of the performance standards should Offeror provide? c) Should explaining how performance standards will be met be included in Subfactor 1 – Manpower Plan?

A. Please see RFP amendment.

Q27. RFP Section L.8 Instructions for Volume 3 – Past Performance Paragraph 8.5 E. 4 – Refers to Attachment 4 for subcontractor consent form. This attachment was not included with the RFP documents.

Can the Government provide the attachment for the Subcontractor Consent Form?

Q28. RFP Section M.4 Factor A – Mission Capability (Technical) Paragraphs 4.2 and 4.3 Pages 44-45 – 4.2 section regarding technical capability states “The focus is on the ability of the offeror’s proposal to meet the minimum requirements of the PWS.” Then in Paragraph 4.3 it shows two subfactor’s that will be evaluated Subfactor 1 Manpower Plan and Subfactor 2 CME Resume Certification. Can the government clarify what the Mission Capability Technical response should include? Or, confirm that it should only include the Two Subfactor’s for evaluation? RFP Section M.4 Factor A – Mission Capability (Technical) – How is an “Acceptable” technical proposal rating determined by the government?

Q29. PWS Section 1 1.2.2 Product Support Table 1.4 Estimated Transaction Breakdown – The Totals for transactions do not align with the transaction columns totals, i.e. ID Cards shows 184,130 but the total is 48,503. Can the government provide an updated Estimated Transaction Breakdown with corrected transaction amounts?

A. See updated PWS.

Q30. PWS Section 2.1.7 Office Supplies; Are contractor provided consumable office supplies limited to the supplies listed or are there other consumable supplies that the contractor needs to supply (i.e. paper, pads)?

A. The contractor shall provide all consumable office supplies (pencils, pens, staplers, etc.), used in performance of this contract. Toner for all Government furnished equipment shall be provided by the Government. This list is not all inclusive.

Q31. PWS Section 3 Paragraph 3.1.2 – Can the government provide the DD254?

A. There was no DD254 referenced in paragraph 3.1.2.

Q32. PWS Table of Contents – Lists Appendix 4, there is no Appendix 4 or “separately attached Excel documents” Can the government provide these documents for Government Furnished Equipment?

A. This list will be furnished at contract award.

Q33. PWS Section 3.3.2 Table 3.1 last row- Calls for Client Support Technician Training, Can the government clarify that this for the Client Support Administrator PWS Section 1.7 or is this another position?

A. Per table 3.1, this training is for all employees performing primary or alternate CST duties.

Q34. PWS Section 1 Paragraph 1.2 Program Management – This section calls out “administer” the Dress and Appearance, Military/Special Leave Accrual (SLA)/Temporary Duty (TDY) Authority, and Family Care programs to include any CMS processing “start to finish.”

a) Can the government clarify what is intended as the contractor’s responsibility to “administer” these programs “start to finish” (e.g. isn’t the Family Care Program administered by the Air Force)?

b) Does it simply mean the contractor will provide base level guidance to the various unit first sergeants when they have questions regarding the program?

c) If the contractor will be responsible for administering the programs from start to finish, please provide historical workload data (estimated Transaction Breakdown) including the expected amount of time to accomplish each transaction for administering each program.

A. Per Table 1.2 the performance requirement consists of processing requests for clarification of policy being reviewed with the specified time period.

Q35. PWS Section 1 Paragraph 1.2 Table 1.2 Performance Requirements for Administer military leave program to include permissive TDY and SLA –

a) Can the government clarify what is meant by “administer” the program?

b) Does this mean that there will be no military member POC for the leave program and the contractor will be the primary POC for all military leave issues?

c) Will the contractor be responsible for administering the government’s LeaveWeb, responding to any questions regarding the military leave program from various units around bases as well as working any CMS cases involving military leave program?

A. Per Table 1.2 the performance requirement consists of processing requests to Air Force Personnel Center via Case Management System.

Q36. The contractor shall maintain the computers and peripherals listed within the automated data processing equipment (ADPE) account, report software problems, process hardware or software procedural enhancements. QUESTION: What are the types and quanitities of ADPE that are required of the conrtactor to maintain? Whatsoftware applications are currently being used that the contractor is requred to report software problems. What types of hardware and software would need to be processed for procedureal enhancements?

A. The contractor employees shall maintain provided equipment in good working order with the exception of normal wear and tear through authorized use. They shall report software problems to the appropriate custodian and may request for implementation any procedural enhancements to authorized software.

Q37. PWS states "Performance requirements, as delineated in Table 2.2, below, are calculated monthly based on the aggregate of the workload at each installation.".

QUESTION: There is no Table 2.2, should it be Table 1.2?

A. See updated PWS.