914_Laundry_-_Attach_1_-_PWS_2017-01-24.pdf

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY SERVICES FOR LODGING FACILITY

24 January 2017

DEPARTMENT OF THE AIR FORCE

914TH AIR REFUELING WING FSS/FSVL

NIAGARA FALLS ∙ NEW YORK ∙ 14304

1.0 DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to perform the Laundry Services as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards of this contract. The estimated quantities of work are listed in Appendix B – Laundry Workload Estimates.

1.1 GENERAL SPECIFICATIONS. Items shall be laundered and pressed as indicated in the Schedule of

Items. All workmanship shall be performed in accordance with the best practices of the commercial laundry and dry-cleaning industry, and comply with all health and safety standards and regulations.

1.2 PICKUP. Counting of articles, including the laundry bag shall be done by government personnel prior to pickup. The laundry that the contractor shall pickup will be dirty/wet. The contractor shall verify count and sign a pickup ticket for the items being picked up and such signature constitutes agreement to the government’s count unless specific exception is taken. A copy of the pickup ticket will be retained by the government. This is done at the time of pickup. The contractor shall be responsible for loading and unloading laundry to the linen storage room. Contractor shall ensure that soiled laundry does not come into contact with clean laundry.

1.3 DELIVERY. The contractor shall record number of pieces delivered on the delivery date ticket and the government representative will verify this amount. The laundry that the contractor shall deliver shall be clean and dry. The contractor shall provide the tickets and furnish the government the original and one copy. This is done at time of delivery. The contractor shall pick up soiled laundry and deliver clean laundry in accordance with the pickup and delivery location and times identified below.

LOCATION DELIVERY/PICKUP TIME DELIVERY/PICKUP DAYS

Bldg 304 Between 0730 and 1130 Monday, Thursday

October – May

Bldg 304 Between 0730 and 1130 Monday, Wednesday, Friday

June – September

NOTE: Pickups shall be delivered, after laundering, the following pickup day. Example: If a pickup is made on Monday, the items will be delivered on Wednesday, the next scheduled delivery day.

1.4 STATE OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS. Contractor shall ensure that its operations comply with any certification or labeling requirements arising from state or local Department of Health regulations.

1.5 UNSERVICABLE ARTICLES. The contractor shall return all unserviceable and non-repairable articles in a separate bundle to the government after laundering

1.6 LAUNDRY CARTS. Laundry carts shall be clean when delivering clean laundry and in good working condition. Any broken or damaged laundry carts will not be accepted. The contractor will maintain three (3) large and three (3) small fiberglass laundry carts at our facility at all times.

1.7 WORKMANSHIP AND SANITATION. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All items shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed on Niagara Falls ARS laundry shall be done under sanitary conditions, in accordance with generally accepted industry standards and Department of Health regulations. The contractor’s facility shall be open to inspection of sanitary conditions at any time by a representative of the Government, and the Government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary conditions of articles delivered by the contractor. Contractor shall certify that all Government laundry is washed and processed separately and apart from other agencies’ items.

1.8 REPERFORMANCE OF SERVICES. Any items found to have been unsatisfactorily laundered upon receipt of delivered items as determined by the COR shall be re-cleaned at no additional cost to the Government. Such items will be identified by CORs to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period should fall on a legal holiday, the item is to be returned the next scheduled normal delivery day following that holiday. Contractor shall ensure re-cleaned items are segregated from other laundry items and other types of items to be re-washed, such as sheets and blankets, when returned. Contractor shall also ensure that items are readily identifiable upon return to the Government as re-cleaned items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “rewash”.

1.9 PACKAGING. All wrapping shall be accomplished with plastic film unless otherwise specified in the PWS.

All items on hangers shall be covered with plastic film bags. Laundry delivered to Niagara Falls ARS shall be wrapped and bundled in accordance with the methods indicated in Appendix B.

NOTE: Items of multiple sizes will be packaged and marked separately. For example, full-size sheets shall be kept separate from queen-size sheets.

1.10 METHOD OF FINISH CODES

B Return in plastic garment bag FB Folded and bundled

WDFB Wash, dry, fold, bundle WP Wrap finished work in plastic

P Press on commercial pressing equipment CO Contractor’s option

PGB/OH Return in plastic garment bag/on hangar W Wash

1.11 MISSING / DAMAGED ARTICLES. If any linen item is missing from a delivery, the contractor shall on the same day the shortage occurs, issue an IOU (shortage) receipt to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the Government. All accountable items not delivered within 24 hours of the original scheduled delivery date will be considered lost. If a lost item is not delivered by the last contractor workday of the month the item is lost, the contractor shall reimburse to the Government by purchase of item or the replacement cost of the item as determined by the Government. If linen is damaged by the contractor it must be repaired by the contractor to the satisfaction of the Government or the contractor shall reimburse to the Government by purchase of item or the replacement cost of the item as determined by the Government.

2.0 SERVICE SUMMARY (SS). The contractor service requirements are summarized into performance objectives that relate directly to the overall purpose of the contract. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE PWS PARAGRAPH PERFORMANCE THRESHOLD

1 Pickup and delivery schedules are met. 1.2, 1.3 95% of the time

2 Correct quantities of laundry are delivered and properly packaged

1.1, 1.6, 1.9, 1.10, 1.11;

Appendix B 95% of the time

3 Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, has a uniform appearance and is properly finished

1.1, 1.4, 1.5, 1.7, 1.8, 1.9, 1.10, 1.11, Appendix A 95% of the time

3.0 CONTRACTOR PERSONNEL.

3.1 CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The names of this person, an alternate who can act for the contractor when the manager is absent, and telephone and electronic mail contact information for both shall be designated in writing to the contracting officer.

3.2 The contract manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of the contract.

3.3 The contract manager or alternate shall be available during normal duty hours within 2 hours to meet on the installation with government personnel designated by the contracting officer to discuss problem areas. The manager or designated alternate shall be available within 4 hours after normal duty hours.

3.4 The contract manager and alternate(s) must be able to read, write, speak and understand English.

3.5 The contractor shall ensure each employee can provide the following identification items as applicable for

Contractor personnel and non-government owned vehicles required to enter Niagara Falls ARS, NY, items to include Valid Driver’s license, vehicle registration and vehicle insurance. Items must be available for inspection upon entering through the security checkpoints at the Niagara Falls ARS or any point they are requested once on the installation. The contractor will also maintain a current listing of employees. This list will include employee name, social security number and security levels if applicable. This list shall be validated by the contract manager and provided to the Contracting Officer at the contract start date. An updated list shall be provided upon any change of employees.

3.6 EMPLOYEES.

3.7 Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the company name and employee name.

3.8 The contractor shall ensure that employees possess all current and valid license(s) or certification(s) necessary to perform their duties as required by law, regulation, or industry best practices.

3.9 The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD 550.7-R “Joint Ethics Regulation (JER)”. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force if such employee would be contrary to that publication.

3.10 The contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military reservists and National Guard members may be subject to recall to active duty. This abrupt absence at any time shall not constitute an excuse for non-performance under this contract.

4.0 GENERAL INFORMATION.

4.1 QUALITY CONTROL. The basic quality management system must provide for the appropriate controls of service characteristics and attributes during performance, and include inspection and test criteria/methodology/data that is used to verify/validate conformance to acceptance criteria established for the contract. It should describe specific policies, procedures, and practices and identify quality responsibilities for all operational interfaces, within 30 days after the start of the contract.

4.2 CONTRACTOR MANPOWER REPORTING. The contractor shall report ALL contractor labor hours

(including subcontractor labor hours) required for performance of services provided under this contract for the Niagara Falls Air Reserve Station via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the http://www.ecmra.mil/ period of performance for each Government fiscal year (FY), which runs 1 October through 30 September.

While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk. Continuation of Essential Services. The Functional Commander has determined that this requirement is not “Essential Contractor Services” as defined in DFARS 252.237-7023 and IAW DOD Instruction 1100.22, Policies & Procedures for Determining Workforce Mix.

Report Period: Contractors are required to input data by 31 October of each year. However, due to the delayed implementation, input of FY18 data is required by 31 Mar 19.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contractor number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link.

However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

http://www.ecmra.mil/

4.2 QUALITY ASSURANCE. The Government intends to evaluate the contractor’s performance under this contract. Government personnel will record all surveillance observations (QASP). When an observation indicates defective performance, the COR personnel will notify the contract manager or on-site representative. Government surveillance of tasks not listed in the Service Summary may occur during the performance period of this contract.

4.3 GOVERNMENT REMEDIES. The Contracting Officer will follow FAR 52.212-4, Contract Terms and

Conditions – Commercial Items (OCT 2003), for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.4 MULTIFUNCTIONAL TEAM MEETINGS. Members of the Multifunctional Team (MFT) are identified in Section 4 of the Quality Assurance Surveillance Plan for Lodging Laundry Services. The MFT will convene once per quarter to evaluate contract progress, and may also be convened to address a specific aspect of contract performance.

4.5 HOURS OF OPERATION.

4.6 NORMAL HOURS. See Section 1.1 and 1.3 for pickup and delivery times.

4.7 FEDERAL HOLIDAYS. The following is a list of Federal Holidays observed by this installation: Work that is scheduled to occur on a Holiday shall be accomplished the duty day before the holiday or the first duty day after the holiday.

New Year’s Day 1 January or the Friday preceding or Monday following Martin Luther King Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July or the Friday preceding or Monday following Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November or the Friday preceding or Monday following Thanksgiving Day 4th Thursday in November Christmas Day 25th December or the Friday preceding or Monday following

5.0 DETERMINATION OF ESSENTIALITY. IAW AFI 63-124, Paragraph 2.7.1, and DODI 3020.37, this service is considered a non-mission essential service and may be suspended during crisis.

APPENDIX A

DEFINITIONS

1. TECHNICAL DEFINITIONS PERTAINING TO THIS PWS.

1.2 CLEAN. Finished articles are dry and free of visible soil, lint, and objectionable odor. Spots and stains are removed where practical to do so without damaging the fabric.

1.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR). An individual appointed in writing by the contracting officer to perform expressed contract administration inspection functions.

1.4 DRY CLEANING. Dry cleaning involves the immersion of garments in dry cleaning solvents and cleaning them by use of mechanical action and soaps or synthetic detergents. Dry cleaning removes some soluble and some insoluble soils and dissolves grease stains through the combined actions of dry cleaning solvents, mechanical action, soaps, synthetic detergents, and other cleaning aids.

1.5 LAUNDERING. The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action and by hand in appropriate temperature water solutions of detergents and other additives.

1.6 PACKAGING. The process by which clean garments or other items are placed on hangars and placed in protective paper or plastic film bags. Small items of clothing and other clothing which are not customarily placed on hangars shall be wrapped in protective poly-wrap in accordance with commercial or local practice.

1.7 PRESSING. Pressing is the process for insertion of required creases and removal of undesirable wrinkles from clean garments or items.

1.8 UNSERVICABLE ARTICLES. No longer useable or repairable for purposes intended.

1.9 REPAIRABLE ITEMS. Articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

1.10 PROCESSING. All soil, spots, and stains are removed during laundering without damage to fabric.

1.11 CLEANNESS. Each item is entirely clean, thoroughly dry, and free of lint. Reference Definition 1.2.

1.12 WHITENESS / COLOR. White fabrics are sparkling white and free of yellow and gray tints or any other unsightly appearance. Colors are bright and clear.

1.13 SMELL. Articles are sanitized and free of objectionable odors to include no trace of washroom supplies left in fabrics.

1.14 STARCH. Articles such as shirts, trousers, utility clothing, and uniforms which have been starched and pressed have adequate body without excessive stiffness. Fluff dry items are not starched.

1.15 DRYNESS / SOFTNESS. Fluff dry items (tumbled work) such as bath mats, bath towels, hand towels, mattress pads, mattress covers, and blankets are completely dry and soft.

1.16 FINISH. Items such as shirts, trousers, utility clothing, uniforms, and other wearing apparel must be machine finished so that all surfaces are smooth and wrinkle free. There should be no rough spots. These items should retain their original shape and size.

1.17 FLAT WORK. Flat work items are hand or machine pressed, folded, and tied or wrapped in bundles.

1.18 LOST. Not returned within 24 hours of scheduled delivery date.

1.19 DAMAGED. A defective condition of an item due to improper processing resulting in the item not being suitable for return to service.

1.20 LINEN EXCHANGE. The exchange of dirty linen for clean linen.

APPENDIX B

VOLUME ESTIMATES AND BUNDLING REQUIREMENTS

ESTIMATED QUANTITIES FOR ALL CONTRACT PERIODS

LOT 1

CLIN x001

LAUNDERING

SUBCLIN Description Annual Volume UOM Qty per Package Method of Finish

01 Sheets, queen, 90” x 110”, flat or fitted 20,000 EACH 10 WDFB, WP

02 Sheets, full, 81” x 104”, flat or fitted 18,000 EACH 10 WDFB, WP

03 Pillowcases, 20” x 31”, standard 76,000 EACH 25 WDFB, WP

04 Bedspreads, queen 900 EACH 1 WDFB, WP

05 Bedspreads, full 1,500 EACH 1 WDFB, WP

06 Bath Towels, 27” x 50” 76,000 EACH 15 WDFB, WP

07 Hand Towels, 15” x 25” 66,000 EACH 15 WDFB, WP

08 Wash Cloths, 12” x 15” 76,000 EACH 25 WDFB, WP

09 Bath Mats, 19” x 28” 66,000 EACH 15 WDFB, WP

10 Mattress Pad, queen 2,000 EACH 1 WDFB, WP

11 Mattress Pad, full 1,500 EACH 1 WDFB, WP

12 Blankets, queen 2,000 EACH 1 CO, WP

13 Blankets, full 1,500 EACH 1 CO, WP

14 Duvets 150 EACH 1 CO, WP

15 Coverlets 900 EACH 1 CO, WP

16 Dust Ruffles 900 EACH 1 CO, WP

17 Delivery 1 LOT N/A N/A

B Return in Plastic Garment Bag FB Folded / Bundled WDFB Wash / Dry / Fold / Bundle WP Wrap in Plastic

P Press on commercial pressing equipment CO Contractor's Option PGB/OH Return in Plastic Garment Bag, On Hangar W Wash

DC Dry Clean

Method of Finish Codes