Attachment_1_-_Performance_Work_Statement.pdf

USAFCENT

Performance Work Statement SolarWinds In-depth Operator Training

AT

CAOC/609 EACOMS

Al Udeid Air Base, Qatar

11/21/2017

TABLE OF CONTENTS

1. DESCRIPTION OF SERVICES………………………………………………………………………………………...Page 2

2. TRAINING REQUIREMENTS………………………………………………………………………………………Page 2-3

3. SECURITY REQUIREMENTS………………………………………………………………………………………….Page 4

1. DESCRIPTION OF SERVICES: The vendor shall provide training using a combination of vendor training materials customized for 609 EACOMS (referred to herein as “CLIENT”), vendor platform documentation, and On-the-Job-Training (OJT) tailored to CLIENT installation parameters and operational environment. Training materials will consist of a course material, online student guides, ‘wiki’ knowledge bases (via THWACK), and instructional ‘how-to’ videos (e-learning and YouTube) available on demand (VOD) that summarizes the training and system function concepts.

1.1. The vendor must be an authorized SolarWinds Partner that specializes in training and consulting services to SolarWinds customers and have authorization from SolarWinds to utilize their OEM Education Series training materials (electronic in PDF), wiki-knowledge base, and instructional ‘how-to’ vignettes.

1.2. The training will be conducted on the site location with up to 10 CLIENT personnel for 8 hours per day for five consecutive business days. Two training sessions will occur in back to back weeks across the consecutive 10 business day period. Training dates shall occur on February 12-16, 2018 and February 19-23, 2018 (Primary) or February 19-23, 2018 and February 26-March 2, 2018 (Alternate).

2. TRAINING REQUIREMENTS: The vendor shall provide training to CLIENT personnel. Training will be consistent with the following level(s) of service:

2.1. SolarWinds In-depth Operator Training. This training must provide an in-depth understanding of the Orion platform, module management, and operation. It must cover install, configuration, topical ‘how-to’s’ about the Orion platform, explanation of SolarWinds data sets and flows, capability of each license module, and navigating the web interface. Orion modules covered in detail are NTP, NPM, NCM, IPAM, UDT, VNQM, SAM, SRM, VMAN, NTM, and ETS.

Modules should cover specific detail to developing custom fields, creating alerts, generating reports, building maps, and customizing views. Training must cover everyday use cases within the LAN and WAN environment for the as-installed Orion solution and modules.

2.2. The vendor must conduct training at the Client’s site inclusive of any/all related travel expenses for the trainer(s) to coordinate, travel, perform services, and return to their originating location. The Client will provide training space, contractor trainer site access, guest internet service, audio/visual equipment, and respective items required for the student to receive training.

2.3. The vendor will provide training consisting of a foundational understanding of the Orion platform, module capability sets, and recommended host architecture(s) (physical and virtual).

In-depth training will be tailored to the set of modules currently owned by CLIENT. The Technical Lab content will be refined to the student needs, objectives they are working to accomplish, and the refinement of the existing system and web display. Examples of topics which may be covered in the OJT learning modality include:

• Network Management Toolsets

• Orion Network Performance Monitor

• Orion Network Configuration Manager

• Orion Enterprise Operations Console (EOC)

• Orion Modules as owned by Client

• Node/Element Identification

• Server Sizing Considerations

• Deployment Options (Centralized / Distributed / Centralized w/ Remote Polling Engines)

• Orion Installation, Configuration, Setup

• Element Population, Network Discovery, Starting Orion Network Discovery, Discovery Results

• Administrative Agents

• Managing Monitored Elements

• Custom Property Editor

• Groups and Dependencies

• Managing Hardware Health Monitors

• Database Manager

• Configuration and Data Maintenance Settings

• Product Specific Settings

• Polling Engine Performance Assessment

• SQL Server Performance

• High Availability / Disaster Recovery Options

• General System Maintenance

• Orion User Accounts, Views, Customize Navigation & Look, Specific Settings

• Useful Features and Resources

• Mapping Concepts, Basic and World Object Maps

2.4. LINE ITEM SUMMARY:

Primary

ITEM COURSE LEVEL COMMON NAME STUDENT HRS

1 Orion Training – 12-16 Feb 2018

Session SolarWinds Operator In-depth Operator Training

2 Orion Training – 19-23 Feb 2018 Session

SolarWinds Operator In-depth Operator Training

Alternate

ITEM COURSE LEVEL COMMON NAME STUDENT HRS

1 Orion Training – 19-23 Feb 2018

Session SolarWinds Operator In-depth Operator Training

2 Orion Training – 26-2 Mar 2018 Session

SolarWinds Operator In-depth Operator Training

3. SECURITY REQUIREMENTS: The vendor shall ensure the course instructor(s) are U.S. citizen and posses a minimum of U.S. Secret Level security clearance. The vendor shall provide evidence prior to contract award. The instructor(s) clearance shall be processed via a visit request through JPAS for access to the Combined Air Operations Center (CAOC), Al Udeid Air Base, Qatar.