Attachment 1 - Peformance Work Statement Final DEC 2024.pdf

Performance Work Statement (PWS) For

Student Transportation Services

Ankara, Turkey

3 December 2024

1.0 General Information and Mission.

1.1 The Department of Defense Education Activity (DoDEA), is a Federally-operated school system, responsible for planning, directing, coordinating, and managing prekindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is a global operation, with 163 accredited schools in 8 districts located in 12 foreign countries, 7 states, Guam, and Puerto Rico.

DoDEA employs approximately 15,000 employees who serve more than 78,000 children of active duty military and DoD civilian families. DoDEA is committed to ensuring that all school-aged children of military families receive a world-class education that prepares them for postsecondary education and/or career success and to be leading contributors in their communities as well as in our 21st century globalized society.

1.2 The purpose of the contract is to provide full contract school pupil transportation services at TBD.

Transportation services for students must be completed in the safest and most efficient manner possible.

Historical data related to number of student riders, routes and other requirements is in Annex A.

2.0 Scope.

2.1. The Contractor shall provide all personnel, supervision, services, vehicles, fuel and equipment necessary to safely transport students and other authorized individuals to and from their designated schools, alternate sites for classes and authorized school activities. The types of transport runs required include Daily Commute, Special Needs, Career Practicum, Short Notice Runs, and Co-curricular/Curricular after-school activities on the route schedules. The safety and security of the passengers is of highest priority in the performance of contract services.

2.2. The Contractor shall provide thirteen vehicles, drivers and Enhanced Security Attendants during the contract period that are equal to Host Nation school bus standards, and have a minimum passenger carrying capacity as follows:

2.2.1. Ten 21-passenger minibuses

2.2.2 Two 28-passenger minibuses

2.2.3 One 17-passenger minibuses

2.2.4. Larger capacity vehicles may be accepted as alternates provided they meet the needs of the mission.

Any variation from the above listed requirement must be approved by the COR and KO.

All buses will be parked on the government installation when not in service.

Per the municipality laws/rules, the contractor must own 1/3 or their fleet.

2.2.5. Vehicle Schedule

• Shall be in accordance with the DoDEA-Europe School Calendar. Note: DoDEA school calendar has precedence over local holidays.

Note: The actual number of buses/minibuses may change based on school enrollment.

2.2.6. When a traffic accident or mechanical failure during the run renders the leased vehicle inoperable or unsafe, the Contractor shall deliver, per COR instructions, a replacement vehicle of the equivalent size or larger, to the accident or breakdown site, or as specified by the COR within 30 minutes of notification at no additional cost to the Government.

2.3. Additional vehicle standards and requirements are detailed in Addendum B.

3.0 Government Responsibilities. The military force structure may change to increase or decrease personnel, which in turn may increase or decrease ridership, routes, and bus commuting zones in schools within the Department of Defense Education Activity Europe (DoDEA-E).

3.1 Route Schedules. The Contracting Officer’s Representative (COR) will provide the Contractor a copy of each route schedule prior to the beginning of scheduled services each school year.

Additionally, the COR will issue the Contractor a new route schedule when a change to a requirement is made. Route schedules will include route number, all runs, stops, authorized passengers by location, school location, and departure/arrival times. This information is considered sensitive and all care msut be taken to ensure this information is only given to those on a need to know basis.

3.2 Installation Passes. The local supporting military installation will issue all required installation/base passes to Contractor employees at no cost to the Contractor, provided the Contractor has given all required information. To be eligible to perform work under this contract, the Contractor shall meet all applicable European installation/base access requirements specific to each Military Installation as well as United States Army Europe (USAREUR) Regulation 190-16, United States Air Force Europe (USAFE) Instruction 31-208, and United States Naval Forces Europe (NAVEUR) Regulation Instruction 5530.2. The COR will provide the Contractor copies of the installation access forms and assist the Contractor with getting the passes. Passes shall be in each employee’s possession at all times while on a military installation. The Contractor shall return base passes to the appropriate office within one (1) business day upon termination of employment or completion of this contract. Regulatory references will be provided by the COR as requested.

3.3 School Unloading/Loading Zone Procedure. For the transport of special needs students, school staff will receive special needs passengers at the vehicle in the school unloading zone and bring authorized passengers to the vehicle in the school loading zone. For all other non-special needs passengers will be released from the buses by a DoDEA representative.

3.4 Student Ridership Counts. The STO will provide blank forms to the Contractor when a student count is requested. The form will be completed promptly by the Contractor.

3.5 The Contracting Officer’s Representative (COR) will inspect the vehicles upon initial delivery during the contract year, return after servicing, and prior to turn-in at the end of the base year, option year, and after contract expiration. The COR reserves the right to inspect vehicles at any time.

3.6 During the performance of this contract, drivers shall refuel the vehicles and perform basic operator’s maintenance in accordance with Host Nation technical and safety/security requirements, which includes checking oil, tire pressure, radiator water level, etc.

3.7 The Contractor must abide by all local traffic regulations. The Government, as applicable, will not be responsible for any fines or fees resulting from traffic violations.

3.8 The Government will not be responsible for any fines or fees resulting from Contractor failure of paying annual road taxes, licensing fees and any other levy against the vehicle as required by Turkish Law and Traffic Regulations, or Contractor failure in maintaining the vehicles in optimal safe operating order.

3.9 Any traffic accident or incident that affects the condition of the vehicles will be promptly reported to the Contractor.

3.10 The COR will manage the use of the vehicles during the contract period. This will include unlimited mileage for operating in/around Ankara.

3.11 The vehicles will be parked when not in use. The Contractor is solely liable for any personal use of the vehicles by its employees. The Contractor will indemnify and hold the Government harmless for any damage and cost associated with such behavior.

4.0 Contractor Responsibilities.

4.1 Contract Manager. The Contractor shall provide a Contract Manager who shall be responsible for the oversight of performance requirements. The name and phone number(s) of this person and an alternate who shall act for the Contractor when the primary Contract Manager is absent, shall be designated in writing to the COR and Contracting Officer no later than 10 days after contract award. The Contract Manager and Alternate must be able to speak, read, and write the English language when communicating with the COR and Contracting Officer.

4.1.1 The COR and the Contracting Officer must be able to contact either the primary or alternate Contract Manager 24 hours a day regarding emergencies, severe weather notifications, or other urgent matters.

4.1.2 When notified by the COR or Contracting Officer, the primary or alternate Contract Manager shall be at the scene of an accident or other emergency within 30 minutes of notification.

4.1.3 The Contractor shall provide vehicles and safety equipment that meet all standards required by Host Nation laws and regulations as well as the vehicle requirements specified in Addendum E.

4.1.4 When ordered by the COR, the Contractor shall deliver any additional buses/minibuses to pick up two (2) working days from the time of notification unless there are unforeseeable events (e.g., traffic accident, vehicle breakdown, unsafe vehicle, suspension of school or change in school program, etc.). The COR must approve all changes to the delivery or turn-in schedule.

4.1.5 Registration and licensing of the vehicles is the Contractor’s responsibility. Vehicles must meet or exceed Turkish School Bus Safety regulations and licensing requirements (C-plate).

4.1.6 The price will include all required routine service and maintenance, as well as, emergency repair, to include vehicle recovery in case of breakdown on the road.

4.1.7 The Contractor shall provide proof of title and tag number, and must maintain traffic and full coverage insurance (KASKO). The Contractor shall place these documentation in each vehicle.

4.1.8 Each vehicle shall enable the operator to have visibility of the Danger Zone to the front and both sides of the vehicle without blind spots that would endanger pedestrians as detailed in paragraph B.2.5 in addendum B.

4.1.9 The Contractor shall comply with the transportation services procedures in Addendum F.

4.1.10 The Contractor shall provide Certificate of Conformities to the KO within 30 days upon award of contract. The Certificates of Conformities will cover the vehicle, driver and enhanced safety aide.

4.2 Contractor Personnel Standards/Requirements. Contractor personnel assume responsibilities that directly affect the safety, well-being, and security of DoDEA-E students. Contractor personnel hold a position of trust that requires maturity, stability, reliability, and good character. The Contractor shall provide personnel that are properly screened/vetted, trained, and qualified to perform duties in according with the standards and requirements specified in Addendum B.

5.0 Contractor Operations.

5.1 The Contractor shall adhere to applicable Host Nation laws (specifically in obtaining the Certificate of Conformity), installation regulations, safety, and security requirements and procedures specified in Addenda B, C, and D.

5.2 The Contractor shall provide vehicles and safety equipment that meet all standards required by Host Nation laws, as well as the requirements for vehicles specified in Addendum E. The Contractor will provide, upon request from COR, a copy of the daily safety/security checks.

5.3 The Contractor shall comply with the transportation standards and procedures, and shall submit Student Ridership Counts and Misbehavior reports as outlined in Addendum F.

5.4 The Contractor shall adhere to procedures for responding to a serious emergency, and shall submit a verbal and a written Accident or Incident Report as specified in Addendum G.

5.5 Subcontracting. The Contractor shall obtain the Contracting Officer’s approval prior to replacing a subcontractor. The Contractor is responsible for acquiring all subcontractors necessary to perform mission requirements, maintaining good working relationships with subcontractors, subcontractors’ Quality Control measures, and ensuring subcontractors are capable of meeting all requirements associated with this contract. DoDEA has determined that individual consent action is required to protect the Government adequately because subcontracts need special surveillance for transportation services. The Contractor shall submit a subcontract notification and supporting data to the Contracting Officer within seven (7) business days of award to ensure that the proposed subcontract is appropriate for the risks involved and consistent with current policy and sound business judgment.

Even if using subcontractors, the Contractor remains responsible for satisfactory performance under the contract.

5.6 Route Schedule Adjustments.

5.6.1 Severe Weather. The COR will notify the Contractor of severe weather or hazardous driving conditions that result in cancellations or delays to the best of their ability within two (2) hours of beginning scheduled service. The Contract Manager shall advise the COR of any specific weather conditions that warrant a schedule change. The COR must approve any change to the schedule in advance.

5.6.2 Early Dismissal. When school is dismissed earlier than normally scheduled due to an emergency or adverse weather conditions, the Contractor shall have vehicles at the school(s) and ready for services within two (2) hours of notification by the COR.

5.6.3 Other Adjustments. The COR may reschedule transportation services when unforeseeable events (e.g., suspension of school or change in school program) require adjustment. In such an event, the COR will advise the Contractor of required adjustment(s) to the student transportation schedule(s) at least two (2) hours prior to services being performed.

5.7 Runs and Changes. The Contractor shall have two (2) working days from the time of receipt to implement a run change, except in cases of unforeseen events (e.g., severe weather). The Contractor is encouraged to suggest route changes that contribute to safety or efficiency of services.

6.0 Transition of Contract Services. The Contractor, if a new awardee, shall work directly with Government personnel to ensure minimum disruption of services, and no service degradation during and after the transition-in period (duration up to 30 days after date of contract or task order award, at the Government's discretion).

7.0 Performance Requirements Summary. The Performance Requirement Summary (PRS) Chart in Addendum H is a listing of transportation services that will be monitored during the contract term.

The PRS Chart also lists the surveillance method that the Government will use during monitoring, as well as the standards of performance, the acceptable quality level of performance, and remedies for non-compliance that are available if the Contractor fails to perform at the acceptable quality level. In addition to customer complaints, the additional surveillance methods are:

100% Inspection: With this method, performance is inspected/evaluated at each event occurrence.

Periodic Inspection: This method, sometimes called “planned sampling,” consists of planned sampling at specific dates or time intervals.

7.1 The standards used in the PRS Chart are intended to be completely consistent with the Contract terms and conditions and the Statement of Work and are not meant to create, extend, revise, or expand any obligation of the Contractor beyond that defined in the Contract terms and conditions and Statement of Work. In case of apparent inconsistency between the standards as stated in the Contract Terms and Conditions, the Statement of Work, and the PRS Chart, the Contract Terms and Conditions and the Statement of Work shall prevail.

7.2 The goal of the PRS is to ensure reliable and consistent delivery of transportation services to provide safe student transportation from home to school and return. If the Contractor performance does not meet the acceptable quality level, the Government may apply any or all of the remedies for non-compliance stated in the PRS Chart, as well as issue a Contract Discrepancy Report (CDR), as stated in Addendum H.

8.0 Quality Control. The Contractor shall be responsible for internal quality control, and shall implement an effective, and proactive Quality Control Plan (QCP) that continually enhances (not merely maintains) an advanced level of quality in service throughout the life of the contract. The QCP is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The QCP shall be submitted to the Contracting Officer for approval no later than 15 business days after the award of the contract or task order.

The Contractor shall submit changes made to the approved QCP to the Contracting Officer for review and acceptance no later than five (5) business days after the changes occur to the QCP. The requirements for the QCP are specified in Addendum I.

9.0 Contractor Manpower Reporting Requirements. The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for DoDEA via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year, beginning with 2020. Contractors may direct questions to the help desk at:

http://www.ecmra.mil/.

10.0 Deliverables. The Contractor shall provide all deliverables identified in this SOW.

10.1 Contract Manager/Alternate Information. The Contractor shall provide, in writing, the name and phone number(s) of the Contract Manager and an alternate, who shall act on behalf of the Contractor when the primary Contract Manager is absent, to the Contracting Officer and COR in accordance with paragraph 3.1.

10.2 Personnel List. Not less than 30 calendar days before services begin, the Contractor shall provide the COR a typed list of all personnel to perform services under this contract in accordance with paragraph 3.2 and Addendum B.12. The Contractor shall report any changes to this list to the COR within five (5) business days.

10.3 Training Memorandum. Within five (5) days after completion of each bus monitor safety training the Contractor shall provide a memorandum to the COR identifying the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary, or synopsis of the topics and content of material presented at the training session, in accordance with paragraph 3.2 and Addendum B.6.

10.4 Daily Security Inspections. Within 10 calendar days after contract award, the Contractor shall provide the COR a copy of its contractor-created daily/security checklists for meeting the minimum security requirements in accordance with paragraph 4.2. The completed checklist shall accompany the driver during all runs, and subsequently be maintained on file with the Contractor for one (1) year, in accordance with Addendum C.3.

10.5 Reserved Vehicle List. Not less than 15 calendar days before services begin and as changes occur thereafter, the Contractor shall provide the COR a list identifying all regular and replacement vehicles to be used under this contract, in accordance with paragraph 4.2 and Addendum E.1.6.

10.6 Student Ridership Count Reports. Upon request, the Contractor shall provide counts of actual ridership upon request and submit the written Student Ridership Count Reports to the COR, in accordance with paragraph 4.3 and Addendum F.15. (See also paragraph 2.4).

10.7 Student Misbehavior Reports. In the event of student misbehavior, the Contractor shall complete the School Bus Student Misbehavior Report at Attachment B. The completed report shall be submitted to the COR by the end of the day, if the incident occurred on a morning run; and by 10:00 AM the next school day, if the incident occurred on a midday or afternoon run. See paragraph 4.3., and Addenda F.1.1.1 and F.16.

10.8 Accident or Incident Reports. The Contractor shall notify the COR verbally within 10 minutes of an accident or incident occurring and provide updates at least every 30 minutes. The Contractor will submit a written accident or incident report to the COR by close of business the next duty day in accordance with paragraph 4.4, and Addenda G.1 and G.3.

10.9 Transition of Contract Services. The Contractor shall work directly with Government personnel to provide transition-in services over a 30-day period, if necessary, in accordance with paragraph 5.0.

http://www.ecmra.mil/

10.10 Quality Control Plan. The final QCP shall be submitted (by email in word or excel) to the Contracting Officer for approval no later than 15 business days after the start of the contract performance period. The Contractor shall submit any changes made to the approved QCP to the Contracting Officer for review and acceptance no later than five (5) business days after the changes occur to the QCP, in accordance with paragraphs 4.5 and 7.0 and Addendum I.

10.11 Records. Records of all performance requirements carried out by the Contractor, to include all subcontractors, shall be retained and made available to the Government at any time, upon request during the contract period. The Contractor shall also give notice of transportation services not completed in accordance with contract requirements and specify reason for not completing work (e.g., waiting for personnel and vehicles, preparing cost estimates, etc.).

11.0 Supporting Addenda.

Addendum A – Definitions

Addendum B – Contractor Personnel Standards and Requirements

Addendum C – Security Standards and Requirements

Addendum D – Safety Procedures

Addendum E – Vehicle Standards and Requirements

Addendum F – Transportation Standards and Procedures

Addendum G – Accident and Incident Procedures and Reporting

Addendum H – Performance Requirements Summary

Addendum I – Quality Control

Addendum J – Required Deliverables

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ADDENDUM A – Definitions

Accidents - Occurs when a vehicle collides with another vehicle, pedestrian, animal, road debris, or other stationary obstruction, such as a tree, pole, or building. Traffic collisions often result in injury, death, and property damage.

Activity Run - A run that departs the school after regular school instruction to transport students who participate in co-curricular after-school activities from the school to housing areas or transportation terminals.

Adaptive Seat Device – tools that stabilize persons with a disability in an optimum position.

Actual Rider - A student who is authorized to ride a DoDEA transportation vehicle and does so on a given day.

Authorized Passengers - Individuals authorized to be transported under the contract, to include students, DoDEA officials, military/Host Nation police, security personnel, and others specifically authorized by the Contracting Officer or Contracting Officer’s Representative.

Bus Monitor (BM) - An individual trained specifically for assisting passengers loading/unloading at each bus stop and loading zone.

Career Practicum (CP) - A job education program requiring curricular transportation services on the military installation.

Child Safety Restraint System (CSRS) - A restraining device, conforming to Host Nation laws, used to supplement a seat belt to secure a child during transportation. The age or size of a child requiring such device is normally defined by Host Nation law, but generally applies to children less than twelve years of age, or who are shorter than 150 centimeters (60 inches) in height.

Commuting Area - A specific geographic area used to determine eligibility for transportation of dependent students to a DoD-operated school. School bus services will be provided to all authorized students residing outside the walking distance and within the designated commuting area according to this manual. A map and or a narrative description will be used to identify the commuting area.

Contract Discrepancy Report (CDR) DA Form 5479-R - A formal, written document used to record unsatisfactory Contractor performance. The CDR requires the Contractor to explain, in writing, why unsatisfactory performance occurred; how performance shall be returned to satisfactory levels; and how recurrence of the problem shall be prevented in the future. The Contracting Officer shall issue the final ruling or decision as to whether a discrepancy occurred and any deduction for the discrepancy.

Contracting Officer (CO) – A Government official assigned to the Contracting Office authorized by written warrant to enter into, administer, terminate, make related determinations and findings, and issue task orders under contracts. The CO is the only Government official authorized to obligate funding. The CO provides written appointment of Performance Assessment personnel and has the final responsibility for Performance Assessment in accordance with FAR Part 42. The CO is the final decision authority for any performance-based deductions or other adjustments levied on the Contractor for failure to perform.

Contracting Officer’s Representative (COR) - An individual designated in accordance with 201.602-2 of the Defense Federal Acquisition Regulation Supplement (DFARS) and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contract Specialist (CS) – A Government employee working with the CO to perform a broad range of administrative duties, including preparation and processing of contractual documents, keeping the https://en.wikipedia.org/wiki/Vehicle https://en.wikipedia.org/wiki/Collision https://en.wikipedia.org/wiki/Road_debris https://en.wikipedia.org/wiki/Utility_pole

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Contractor - A commercial entity that provides school transportation services in accordance with this Statement of Work (SOW).

Contract Manager (CM) - A person who is responsible for contract performance on behalf of the Contractor and shall be designated in writing to the CO.

Co-curricular – Transportation provided for authorized after-school activities to/from school to activity location, and sports sites. Runs are performed during and after normal school hours utilizing separate buses (see Addendum J, TE 5). Co-curricular Runs are requested by the STO and paid with the Unscheduled Co-Curricular CLIN.

Curricular – Transportation provided for authorized field trips, shuttle bus runs between schools, runs to gym/sports fields. Runs are performed during normal school hours utilizing existing bus routes. Curricular Runs are requested by the STO and paid with the Unscheduled Curricular CLIN.

Danger Zone - The area around a student transportation vehicle at a stop where most student injuries occur. It is an area 1.83 meters (6 feet) to both sides of the vehicle and 3.05 meters (10 feet) in front of the vehicle. Particular care is required when a bus stop has less than 1.83 meters (6 feet) clearance between the road edge and the designated waiting area. The most critical areas are immediately to the front of the student transportation vehicle and at the right rear.

Department of Defense Education Activity (DoDEA) - An agency of the U.S. Department of Defense responsible for the operation of schools for eligible children of Government authorized personnel.

Duress – A situation requiring control of the student transportation vehicle being taken over by someone other than the driver or Safety Aide, or similar serious incident that places the student transportation vehicle and its passengers in a critical, life-threatening situation.

Enhanced Safety Attendant (ESA) - Formerly known as Enhanced Safety Guides – An individual who possesses the basic Safety Attendant qualifications and has received specialized security training in observing, detecting, and reporting indicators of terrorism or other criminal interest in students, the bus, its route, or run. The ESA will concurrently perform the safety and security-related tasks during the run.

Ground Guide- An adult capable of assisting with the safe movement of a vehicle in reverse or to traverse difficult traffic patterns.

Host Nation – The nation/country in which services are rendered.

Improvised Explosive Devices (IED) - Those devices placed or fabricated in an improvised manner incorporating destructive, lethal, noxious, pyrotechnic, or incendiary chemicals, designed to destroy, disfigure, distract, or harass.

Incidents - Any events that occur on/around the school loading/unloading zone or during school transportation services that have an adverse effect on either the performance of this contract or the safety of passengers.

Installation Access Control Office (IACO) – The security office on the military Installation where contractor base passes are requested, processed, and issued.

Installation Access Control System (IACS) – An access verification system for Installation Pass and DoD Identification (ID) cardholders that are registered into a database and assigned an installation access privileges. IACS will produce Installation Passes and verify DoD ID card privileges to access controlled installations.

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Non-Service Day - This is a day on which no Student Transportation Services are required. The COR will identify such days. School make-up days are not non-service days.

Quality Assurance Surveillance Plan (QASP) - The Government’s plan used to inspect and evaluate Contractor-provided services.

Quality Control - Those actions taken by the Contractor to control the performance of services so that the requirements of the contract are met.

Quality Control Plan (QCP) - The Contractor's system/plan for controlling quality of performance to ensure quality services are provided to the government in accordance with the contract’s terms and conditions.

Performance Work Statement (PWS) - A document that describes a service in terms of output requirements and the required quality level or standard of acceptable performance of those outputs.

Registered Rider - A student who is authorized to ride a DoDEA transportation vehicle, but who may choose not to ride on a given Day.

Route - A route consists of one or more runs, scheduled in one day. Typically, a route consists of a run to the school in the morning and a run to the Commuting Area in the afternoon.

Run (RN) – There are 2 types of runs:

- Daily Commute/Special Needs Runs either originate in the Commuting Area and terminate at the school or originate at the school and terminate in the Commuting Area, and consist of up to 15 stops in between. Runs normally do not exceed one hour in length and are generally required Monday through Friday between 0600 and 1600 hours.

- Short Notice Runs (SNR) are identical to Daily Commute/SPED Runs except that they are ordered for emergency purposes or for inclement weather to originate at the school and terminate in the Commuting Area; the Contractor will have two (2) hours from the time notice is provided by the Government to perform Short Notice Runs.

Safety Aide - An individual trained specifically for assisting passengers with special needs identified in the special instructions provided by the COR and in accordance with SOW requirements.

Safety Attendant - Formerly known as Safety Guides - When requested by the COR, the Contractor shall provide a safety attendant for routes or runs to assist Sure Start/Kindergarten through Grade 2 students in entering and exiting the vehicle and riding safely.

School Bus Student Misbehavior Report - Identifies the student behavior standards on or around school buses and is used to identify and document violations of these standards by students.

Security Attendant - An individual possessing specialized security training assigned to the bus, its route, or run.

Specialized Safety and Security Equipment/Devices – Transportation equipment including special or adapted devices, buses, lifts, and ramps used to facilitate the transportation of children with disabilities.

Sponsoring Official/Organization - A designated DoDEA-Europe individual and/or organization at the Student Transportation Office, District Transportation Supervisor, or District Logistics Chief who performs Installation Pass responsibilities or has oversight based on the relationship to the Installation Pass applicant.

Student - An individual who is officially enrolled for attendance at a DoDEA school, or at a non- DoDEA school if such attendance is approved by DoDEA.

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Student Counts - A report of the number of Actual Riders on each school transportation run by each bus stop.

Student Transportation Office (STO) - Formerly known as School Bus Office (SBO) - Location where the COR/ACOR registers riders, coordinates all facets of buses services, and implements the school bus rules.

Student Transportation Services - These services are for the repetitive daily transportation of students (and other authorized individuals) to and from their designated schools and other education sites.

Unsatisfactory/Incomplete Service - A service output that does not meet the standards of performance detailed in SOW.

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ADDENDUM B – Contractor Personnel Standards/Requirements

B.1. Removal of Contractor Personnel. The Contracting Officer reserves the right to remove any

Contractor employee from performance of duty under this contact for cause (especially in cases where student safety is concerned). In all such cases, the Contracting Officer or COR will notify the Contractor of the occurrence and issue leading to the removal of the Contractor employee. The Contractor shall, within 3 business days provide its written course of action to assure continued services, and address the continued suitability or non-suitability of the employee to perform under this contract.

B.2. Age and Health.

B.2.1. Drivers and Enhanced Safety Attendants shall be at least 22 years old as required by host nation law.

B.2.2. Drivers and Enhanced Safety Attendants shall be free of communicable diseases and physical or mental impairment that would affect the ability to perform duties under this contract.

B.3. Language Ability.

B.3.1. The Contract Manager and alternate shall be able to speak, read, and write in the English language sufficiently to ensure communication with the COR, school officials, Contract Specialist, and Contracting Officer.

B.3.2. The drivers shall be capable of communicating in the Host Nation language.

B.3.3. Enhanced Safety Attendants shall be able to speak and read the English language when communicating with student passengers, COR/ACOR, school officials, Contract Specialist, and Contracting Officer.

B.3.4. Enhanced Safety Attendants shall also be able to speak the Host Nation language sufficiently to ensure communication with the driver and first-responders in emergency situations.

B.4. Citizenship.

B.4.1. Contractor employees performing on this contract shall be from the Host Nation, U.S. citizen or Third Country national with legal working status; resident Host Nation citizens are preferred.

B.4.2. U.S. citizens, whether Host Nation residents, dependents of U.S. military or civilian members, or U.S. Government civilian employees are also acceptable, providing that their employment is in compliance with Host Nation’s labor laws.

B.5. Restrictions. Drivers and Enhanced Safety Attendants shall not perform security-related duties on a bus (vehicle) ridden by a student family members.

B.6. Training. Two types of training are required under this this PWS: Safety and Security.

B.6.1. Safety and Security Training for Contract Manager and Alternate Contract Manager

B.6.1.1. The Government will provide annual training prior to the start of the school year.

B.6.1.2. Required attendees: Contract Manager and Alternate Contract Manager. Additionally, the Contractor may send another employee who will be responsible for providing this training to employees.

B.6.1.3. Duration: maximum of eight (8) hours.

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B.6.1.4. Safety Training covers accident/incidents, student management, use of child safety seats, handling students with disabilities, safety procedures, loading zone familiarization and operations, emergency evacuations/reporting procedures, safe havens, and safety precautions at loading zone and bus stops.

B.6.1.5. Security Training in this session will provide an overview of what is covered separately with the bus drivers and Safety Attendants.

B.6.2. Safety and Security Training for Dispatchers, Drivers, and Enhanced Safety Attendants

B.6.2.1. The Contractor’s Contract Manager, Alternate Contract Manager, or other trainer shall provide annual training in July or August based on the training they received under B.6.2.4 – B.6.2.6.

B.6.2.2. The Government Force Protection personnel shall provide a three-hour Security/Force Protection training course.

B.6.2.3. Required attendees: Dispatchers, all drivers and alternate drivers, and assigned Enhanced Safety Attendants and Safety Aides.

B.6.2.4. Duration: minimum of seven (7) hours, including both Safety and Security Trainings.

B.6.2.5. Safety Training covers accident/incidents, student management, use of child safety seats, handling students with disabilities, safety procedures, loading zone familiarization and operations, emergency evacuations/reporting procedures, safe havens, and safety precautions at loading zone and bus stops.

B.6.2.6. Security Training covers introduction and orientation to terrorism and crime, vehicle security inspection, surveillance detection, emergency response, and protection and non-disclosure.

B.6.2.7. The Contractor shall prepare a memorandum that identifies the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary or synopsis of the topics, and content of material presented (e.g., instruction syllabus) to document the Safety and Security Training sessions. The Contractor shall provide a copy of the attendance record to the COR upon completion of training.

B.6.3. Training of Individuals Hired After the July/August Training Sessions.

B.6.3.1. The Contractor shall provide both Safety and Security training to any covered employees assigned to provide services under this SOW, who did not attend the sessions immediately prior to the school year.

B.6.3.2. The Contractor shall prepare a memorandum that identifies the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary or synopsis of the topics, and content of material presented (e.g., instruction syllabus) to document the Safety and Security Training sessions. The Contractor shall provide a copy of the attendance record to the COR upon completion of training.

B.6.3.3. Enhanced Safety Attendant Training covers accident/incidents, student management, use of child safety seats, handling students with disabilities, safety procedures, loading zone familiarization and operations, emergency evacuations/reporting procedures, safe havens, and safety precautions at loading zone and bus stops.

B.6.3.4. Required attendees: Enhanced Safety Attendants and alternates.

B.6.4. Refresher Training

B.6.4.1. All individuals required to take the annual Safety and Security Trainings shall attend refresher training in January each year.

B.6.4.2.

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B.6.4.3. The Contractor’s Contract Manager, Alternate Contract Manager, or other trainer will provide refresher Safety and Security Training in January to all drivers, alternate drivers, Safety Aides, and Enhanced Safety Attendants. The refresher Safety Training has a minimum duration of one

(1) hour.

B.6.5. The Contractor shall prepare a memorandum that identifies the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary or synopsis of the topics, and content of material presented (e.g., instruction syllabus) to document the Safety and Security Training sessions. The Contractor shall provide a copy of the attendance record to the COR upon completion of training

B.7. First Aid, Cardiopulmonary Resuscitation (CPR), and Special Needs Training.

B.7.1. Drivers and Enhanced Safety Attendants shall have current first aid and CPR certifications either by receiving training from the Host Nation Red Cross First Aid or the American Red Cross First Aid equivalent. The certifications shall be no more than three (3) years old and shall be made available for review upon request by the COR.

B.7.2. Drivers and Safety Aides shall be trained in assisting special needs students as prescribed by Host Nation laws to include proper fastening/securing of harnesses, wheelchairs, and other special equipment.

B.8. Background Check. Drivers and Enhanced Safety Attendants and other personnel that may come into contact with student passengers shall be cleared annually by a Host Nation background check (local police criminal records check).

B.8.1. The check shall be completed within the first 30 days following the date of award, annually, and as requested thereafter.

B.8.2. Drivers and Enhanced Safety Attendants shall be cleared by background check before they begin performance of duty under this contract. All new hires during the course of a task order shall also be cleared by background check before they begin performance of duty.

B.8.3. The Contractor shall maintain the most current background checks on file and shall make them available to the COR when requested.

B.9. Criminal Offense. The Contractor and all individuals performing services on behalf of the Contractor shall comply with all applicable Federal, State and local laws (including Host Nation and European Union laws), executive orders, rules and regulations applicable to its performance under this contract.

B.9.1. Contractors shall immediately notify the COR and the Contracting Officer if they know or suspect an employee, subcontractor, or subcontractor’s employee has committed a criminal offense.

B.9.2. The Government reserves the right to require the Contractor to replace, at no cost to the Government, any employee, subcontractor, or subcontractor’s employee due to suspected or actual commission of a criminal offense.

B.9.3. In Accordance with Turkish Penal Law section 53, below are the crimes that are not to be accepted no matter what age.

B.9.3.1. Crimes against the security of the state, crimes against the constitutional order and the functioning of this order, embezzlement, corruption, bribery, theft, fraud, forgery, not to be condemned for the offense of committing misconduct, for laundering property assets or for smuggling offenses.

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B.9.3.2. Not convicted of crimes in Articles, 81, 102-105, 109, 179/3, 188, 190, 191, 226 and 227 of the Turkish Penal Code or to have no proceedings or proceedings against such crimes.

B.10. Enhanced Safety Attendants. The Contractor shall provide Enhanced Safety Attendants for runs as requested by the COR to assist small students in entering and exiting the vehicle, and riding safely.

Enhanced Safety Attendants shall be at least 22 years old, and shall work closely with drivers, forming a professional, mutually-supportive relationship. However, they operate independently of drivers and their presence on the bus does not relieve the driver of any responsibilities or duties specified within the school transportation contract. Drivers continue to be responsible for the bus’s safe operation. When requested for a run, the Contractor-provided Bus Monitor shall:

B.10.1. Assist student passengers in boarding and disembarking safely, and in securely fastening seat belts, Child Safety Restraint System (CSRS), and/or specialized equipment when specified by the COR or required under Host Nation law.

B.10.2. Ensure students remain seated with securely fastened seat belts if seats are so equipped, CSRS (if applicable), or wheelchair- occupant restraint system when required.

B.10.3. Communicate with passengers to encourage safe student behavior and to intervene whenever there is a serious or life threatening situation and to encourage safe student behavior. Passenger behavior that requires corrective action shall be identified on a School Bus Misbehavior Report and provided to the COR.

B.10.4. Ensure students disembark the vehicle at their proper stops and assist the driver in ensuring there are no passengers or student personal articles/items remaining in the vehicle at the end of the run. At the school, release students only to the school staff at the loading zone. During the school-to-home run, do not release certain younger students (as identified by the COR, e.g., kindergarten (KDN) – 8th Grade from the vehicle without the parent or designated caregiver present to take charge of the child. In the event the parent or caregiver is not at the stop the bus driver shall notify the Contract Manager, who shall notify the COR for instructions. The driver shall wait for a response from the Contract Manager before continuing the bus route.

B.10.5. Use English with positive words and a respectful tone when speaking to students.

B.10.6. In the event of an accident or incident, assess each passenger for injuries and provide first aid and/or Cardiopulmonary Resuscitation (CPR) to passengers as required until emergency rescue personnel arrive on the scene; and take control of the situation until the vehicle reaches a medical facility.

B.10.7. Correct observed unsafe actions by students, especially to prevent an accident or injury, and to assist the driver, if requested, to restore good order and discipline when unruly student behavior interferes with the driver's ability to operate the bus safely. In such cases, the Safety Attendant/ Aide may assist the driver in preparing the School Bus Student Misbehavior Report, but the driver shall remain responsible for reporting the incident.

B.10.8. Shall not conduct physical searches of student possessions (for example, book bags or backpacks) or physically search the person of a student.

B.10.9. Perform all duties in a manner that does not call public attention to their presence or purpose.

B.10.10. TS EN ISO 20471 standard yellow and reflective strips warning vest on the front and back written with the word “GUIDE”.

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B.10.11 Enhanced Security Attendants (ESA) responsibilities and duties are the core of DoDEA Europe’s Student Transportation Security Services Program (STSSP). Those responsibilities and duties are DoDEA Europe’s main line of defense against acts of terror and crimes involving its students when they make the daily commute to and from school and home in the off-U.S. military installation host nation environment. Accordingly, when taken together, ESA responsibilities and duties are critical, if not vital, to student security and well-being when traveling daily to and from school and home.

B.10.11.1 The first responsibility and duty of the ESA is Surveillance Detection and immediate alert notification to applicable emergency responders should a security or other emergency incident occur or is detected.

B.10.11.2 The second responsibility and duty of the ESA is response to and management of security or other emergency incidents or events.

B.10.11.3 The third responsibility and duty of the ESA is ensuring by thorough pre-run vehicle inspection that it is un-tampered with and free of apparent explosive or incendiary devices for the purpose of a secure daily commute.

B.10.11.4 The fourth responsibility and duty of the ESA is ensuring safety of bus riders.

B.11. Contractor Employee Conduct. During performance of this contract Contractor Employees:

B.11.1. Shall not use verbal assault, foul language, personal or racial insults, threats of personal violence, or comment on the personal appearance of students in any language.

B.11.2. Shall not engage in any conduct of a sexual nature, verbal or physical; including, but not limited to, the reading or display of nudity or pornographic material.

B.11.3. Shall not engage in physical contact with students, except as required for reasons of safety, first aid or CPR; show verbal or physical affection toward students; or take photographs of students.

B.11.4. Shall not use tobacco products, eat or drink, or report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this contract.

B.11.5. Shall not sell, give to, or accept from students any beverage, food or tobacco product, or any gift or item, irrespective of monetary value.

B.11.6. Shall not play music tapes, CDs, or videos unless approved by the COR.

B.11.7. Shall not wear clothing with insignia reflecting religious, political or social messages or slogans;

but shall dress in a neat, professional manner.

B.11.8. Shall not wear shoes with open toes and/or shoes with heels higher than 4 centimeters while performing under this contract.

B.11.9. Drivers shall not use mobile devices, such as mobile phones, for the duration of the run.

B.12. Personnel List. Not less than 30 calendar days before services begin, the Contractor shall provide the COR a typed list of all personnel to perform services under this contract. The Contractor shall provide a dated, revised personnel list to the COR as changes occur. The list may be in whatever format is most suited to the Contractor’s operations, but shall list each person in alphabetical order in

C-6 the following manner: full name (last name, first name, middle initial), date of birth, job title (Driver, Safety Attendant, Safety Aides, etc.), country of citizenship, and identification document number/passport number.

B.13. Driver’s License/Professional Certifications. Not less five (5) calendar days before services begin, the Contractor shall certify in writing that all drivers have the correct licenses and certifications for the type of vehicles they are to operate. The Contractor shall maintain and, upon request by the COR, immediately make available driver’s licenses and certifications for the type of vehicles they are to operate.

B.14. Installation Passes. The Contractor shall obtain and maintain the necessary installation passes to allow Contractor personnel operating, servicing, or managing DoDEA-E school transportation to enter U.S. Government installations.