Performance_Work_Statement_(FA5685-14-R-0004_).docx

FA5685-14-R-0004

PERFORMANCE WORK STATEMENT (PWS)

AIRCRAFT GROUNDS HANDLING

AT

ATATURK AIRPORT, ISTANBUL

ESENBOGA AIRPORT, ANKARA, TURKEY

27 Dec 2013

DRAFT

1. DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform aircraft grounds handling services at Ataturk Airport in Istanbul and Esenboga Airport in Ankara, Turkey.

1.1. Aircraft Traffic Services:

1.1.1. Contractor shall maintain a Passenger/Baggage check–in counter to process passengers. All passengers processing shall be completed 45 minutes prior to scheduled aircraft departure.

1.1.4. Contractor shall ensure all appropriate manifests for outbound passengers are completed in accordance with regulations. Passengers will be loaded No Later Than (NLT) 15 minutes prior to scheduled aircraft departure time.

1.1.5. The contractor is responsible for any and all unscheduled aircraft that may arrive at the airport and required traffic service.

1.2. Aircraft Ramp Services:

1.2.1. The contractor shall provide services to all aircraft within 5 minutes of agreed upon time with Contracting Officer Representative (COR) or aircraft commander. The contractor shall complete all required servicing 20 minutes prior to aircraft scheduled departure time.

1.2.2. Services that are required but not limited to include: servicing of aircraft latrines, cargo compartments and galley, empty all waste containers, restock necessary supplies. Provide, operate and maintain all required servicing equipment, i.e., ground power units (GPU) and aircrew transportation on the apron side.

1.2.3. Upon request or if deemed necessary by the contractor, provide emergency services, i.e., fuel spills, ambulance/fire equipment.

1.2.4. Contractor will upon request provide a roped barrier to encircle aircraft and 6 warning signs in Turkish and English language. The signs shall read “Warning Forbidden Area – Do Not Enter”.

1.2.5. The contractor is responsible for any and all unscheduled aircraft that may arrive at the airport and need ramp service.

1.3. Pushback and Towing Services:

1.3.1. The contractor will provide, maintain and operate appropriate aircraft tow vehicles and services needed for transiting/arriving aircraft.

1.4. Cargo and Mail Handling Service:

1.4.1. Upon notification the contractor will have a 2 hour processing time for all cargo and mail. The contractor shall receive, check and palletize cargo and mail for any aircraft requiring service. Pallets shall be ready 1 hour prior to aircraft block in. Government provided Material Handling Equipment (MHE) and vehicles will be maintained by the contractor.

1.4.2. Contractor will start on/off loading of all cargo and mail 15 minutes after block in of aircraft. On/off loading of cargo and mail will be completed 20 minutes prior to block out of aircraft.

1.5. Crew Transportation at Ataturk Airport and Esenboga Airport:

1.5.1. Contractor will provide crew transportation within 10 minutes of agreed upon time. Transportation will be provided within a 25–mile radius. To provide this service, the contractor shall use its own vehicles.

1.6. Reimbursable Supplies:

1.6.1. The Government will reimburse the contractor for the cost of the deicing fluid, bottled water, dry ice, wet ice, telephone service and motor gas for both government equipment and military personnel vehicles when the contractor presents a valid receipt for those items to the COR.

1.7. De–Icing Services:

1.7.1. The contractor will provide aircraft deicing services upon request from the COR or the aircraft commander.

2. SERVICE SUMMARY: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SS

Performance Objective

PWS Paragraph Performance Threshold Surveillance Method

Frequency

Ensure all Aircraft & Traffic Services scheduled/unscheduled meets the required timeframes.

1.1.1 – 1.2.5

100% of the time

100% Inspection

As performed

Ensure all Aircraft Ramp Services scheduled/unscheduled are on time and have all the appropriate personnel to service the aircraft.

1.2.1 – 1.2.5

100% of the time

Pushback/Towing Services have the appropriate vehicles for the aircraft.

1.3

100% of the time

Cargo and Mail Handling will be conducted with no damage and delivered to the aircraft.

1.4.1 & 1.4.2

100% of the time

Crew Transportation Ataturk Airport and Esenboga Airport with no delays to crew or aircraft.

1.5.1

95% of the time

Customer Complaint

Provide for Reimbursable Supplies

1.6

100% of the time

Customer Complaint

Provide De-Icing Services when Requested

1.7.1

100% of the time

3. GOVERNMENT PROPERTY AND SERVICES:

3.1. Government Equipment (GE): The Government will provide the specified equipment to accomplish this requirement as specified in this PWS. The contractor will inventory and sign for all government furnished equipment. The contractor will return all government furnished equipment to the government representative in the same condition as received minus normal wear and tear. The Contractor shall use due diligence and approved inventory control measures to maintain and replace government equipment as required through approved processes. If contract personnel are removed from the contract, equipment associated with that position will be inventoried and passed on to replacement personnel.

3.1.1. Equipment Inventory: An inventory of government equipment must be accomplished within thirty (30) days of the contractor’s personnel arrival at their final destination, and again not later than thirty (30) calendar days before completion of the contract period. The contractor will sign for all government furnished equipment. If at any time contracted contractor personnel signing for inventory are replaced by other approved contracted personnel, a turnover inventory must be completed. The Contractor and COR shall conduct a joint inventory of all government equipment and the Contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. The Contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. Normal wear and tear usage must be taken into consideration. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled "Disputes."

3.1.2. Replacement of GE: The Contractor shall submit requests for replacement of government equipment to the COR for processing. Such requests shall specify the reason for the replacement request.

4. GENERAL INFORMATION:

4.1. Quality Control. The contractor shall develop and maintain a quality program to ensure Aircraft Traffic services are performed in accordance with commonly accepted commercial practices, manufacturer's recommendations, and all local Government of Turkey rules and procedures. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

4.2. Quality Assurance. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from customers. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). 4.3. Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the United States Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which run 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

5. APPENDICES:

Appendix A – Types of Aircraft to be serviced;

Aircraft, Quick Turn and Remain Overnight

Appendix B – Publications, Technical Orders and Forms

Appendix C – Government Property, Services and Equipment;

Esenboga Airport [Ankara], Turkey

APPENDIX A

TYPES OF AIRCRAFT TO BE SERVICED

*In accordance with AMCI 10–202 Vol 6, 01 Jun 1997

APPENDIX B

PUBLICATIONS, TECHNICAL ORDERS AND FORMS

AFJMAN 24–301

AFOSH STD 127–66

APPENDIX B (Continued)

PUBLICATIONS, TECHNICAL ORDERS AND FORMS

T.O.36M2–2–200–1

T.O.36M2–2–200–2

T.O.36M2–2–200–4

T.O.36–1–191

T.O.36A–2–4–59–84

T.O.36M2–3–21–61

APPENDIX C

GOVERNMENT PROPERTY, SERVICES and EQUIPMENT (EAID Government Owned)

ESENBOGA AIRPORT

(ANKARA, TURKEY)

The Government will furnish the following EAID Government owned equipment. Equipment that is marked with an asterisk is in serviceable condition and is available immediately. This equipment is presently located at Esenboga Airport, Ankara, Turkey. An asterisk (*) indicates equipment that the contractor must maintain.

Net, Cargo, Tie–Down Pallet Top, HCU–15C*

Net, Cargo, Tie–Down Side, HCU–7/E*

CGU–1/B, Nylon Strap 5,000 lbs capacity

MB–1, Tie–down Chain, 10,000 lbs capacity

Cover, Plastic Pallet 463L, HCU–6E

MB–1 Tensioning Device, 10,000 lbs capacity

Notes:

1. The 25K aircraft loader and 10K forklift is provided by the US Air Force.

2. The COR will provide these equipment items As Required (AR).