NAF_Lifeguard_ _Pool_Ops_PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

LIFEGUARD SERVICES, POOL OPERATIONS, AND FACILITIES CLEANING

SERVICES AT THE INCIRLIK AB SWIMMING POOL

Dated 17 April 13

1. DESCRIPTION OF SERVICES. The contractor shall provide all labor, personnel, vehicles, supervision, and other items necessary to perform life guard duties, swimming pool cleaning, and facilities cleaning services for the base swimming pool at building 925, Incirlik Air Base, Turkey. The contractor shall perform to the standards in this contract and comply with all applicable local, provincial, Turkish, and U.S. Governmental regulations.

2. LIFE GUARD REQUIREMENTS.

2.1 All contractor personnel must pass a required Red Cross Certified Lifeguard course, a Cardiopulmonary Resuscitation course, and a basic First Aid Course that will be administered by the US Government. In accordance with AFI 34-110, section 3.4.5. Lifeguard and Aquatic Instructor Certifications and Training, Lifeguards must have, and maintain throughout their employment, nationally recognized certifications in lifesaving and water rescue methods and skills, basic first aid, and child and adult CPR. See appendix 8.

2.2 All contractor personnel must be able to read, write, speak, and understand English. Each person shall demonstrate these abilities, one time, to the Outdoor Recreation Director before that individual will be allowed to perform on this contract.

2.3 All services provided will adhere to Air Force (AF) Occupational Safety and Health Standards (swimming pools, spas, and hot tubs and bathing areas) 48-14 Appendix 1, AF Instruction 34-110, Outdoor Recreation Programs for Swimming and Aquatics Appendix 8, 39th Force Support Squadron Operating Instruction for Outdoor Recreation Swimming Pool Program (OI34-634), appendix 7.

2.4 A lead Lifeguard will be on duty in the absence of the Pool Manager when required as determined by the Outdoor Recreation Director. The Lead Lifeguard will be identified by wearing a nametag with the title "Lead Lifeguard" while on duty. The Lead Lifeguard will be designated by the contractor. If any conflict arises between the lifeguards from the designation, the Outdoor Recreation director retains the right to assign up to (2) two of contractor's personnel to serve in the function of Lead Lifeguard.

2.5 Lead Lifeguard duties: In the absence of the Pool Manager, runs the pool operations and responsible to ensure the water testing and chlorine requirements are performed, ensures that all rules and regulations are adhered to and assists the Pool Manager with scheduling and assigning duties. The Lead Lifeguard answers customer complaints and ensures there are enough lifeguards on duty.

2.6 All contractor personnel shall annotate number of hours worked by signing in and out for each shift worked with the Pool Manager. The hours worked will be considered as “units” for invoicing. One hour of work per employee equals one unit.

3. LIFE GUARD DUTIES

3.1 All Lifeguards will watch their assigned area of responsibility. Act quickly, efficiently, and with confidence creating as little disturbance as possible.

3.2 Use one long whistle blast, lasting 3-6 seconds, to notify other guards and staff of a potential emergency. Another lifeguard will then cover that lifeguard’s area of responsibility.

3.3 Comply with and ensure that all lifeguards understand all of the requirements of the Pool Emergency Action Plan, Appendix 5

3.4 Prevent accidents through enforcement of all rules outlined in 39 FSS O.I. 34-634, Appendix 7, and enforce and adhere to all rules and regulations of the pool.

3.5 Maintain the pool deck, clean deep gutters, bathhouse, and assist in cleaning surrounding pool area.

3.6 All life guards on duty shall assist the Pool Manager with enforcement of the mandatory wrist band policy. In the event that an on duty life guard finds an indivdual in the pool area without a wrist band, they shall notify the Pool Manager immediately.

3.7 All employees shall maintain an acceptable appearance at all times in regards to both uniforms and personal hygiene.

4. POOL OPERATION REQUIREMENTS

4.1 At no time will the contractor have more than (5) five life guards on duty at any time during the performance of this contract.

4.1 A minimum of (2) two lifeguards must be on duty and at their stations (chair stand or deck patrol) during open recreational swim periods, see OI 34-634, Appendix 7. Staff levels must accommodate lifeguard breaks and rotations.

4.2 Rotate lifeguards off their station or give them a break (not to exceed 10 minutes) every hour. Add lifeguards when the minimum required lifeguards cannot safely supervise the number of swimmers. See Pool Staffing Levels, Appendix 9

5. CLEANING REQUIREMENTS

5.1 Contractor will provide personnel necessary to assure that sanitary conditions are maintained in pools, pool deck, bathhouses, and (50) fifty feet outside pool perimeter. Contractor will utilize lifeguard personnel to perform cleaning duties when they are not on a scheduled station. See Appendix 2, Restroom and Cleaning Checklist

5.2 Exterior Cleaning: Sweep and clean in and around entrances, exits, and sidewalks to include patio area as needed maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from area. Contractor will wash and clean all exterior windows the first week of month.

5.3 Tables, chairs and ornaments: Clean tables and chairs as needed in order to maintain a neat and clean facility appearance at all times.

5.4 Other housekeeping tasks: Replace all burned out light bulbs and fluorescent tubes at heights of 10 feet and below, inside and outside the facilities, with government supplied bulbs and tubes as required. Contact the Pool Manager when lights and tubes are needed.

5.5 Vacuum pool daily, scrub pool bowl daily, complies with pool opening and closing procedures in accordance with Appendix 6.

5.6 Restrooms/Showers: Clean, sanitize and stock restrooms/showers. An hourly restroom/shower checklist must be filled out on the hour, every hour while operating IAW Appendix 2.

5.7 Spot Clean Floors: Spot clean floors to remove spills and debris immediately

5.8 Clean floors so no visible dirt or dust remains on floors, floor mats, in corners, behind doors, or under furniture and equipment daily.

5.9 Contractor must maintain a 95% satisfactory rating on restroom & shower cleaning checklist. Daily and/or weekly inspections will be accomplished by the Pool Manager.

Inspections will be documented by Pool Manager.

5.10 Sanitation requirements must be maintained IAW Military Public Health Standards. No notice inspections by Outdoor Recreation Director and Military Public Health will occur at random intervals.

6. SPECIAL EVENT SERVICES Special events may take place such as Dive in Movies and pool parties outside of the normal operating hours. The designated hours for special events are from 1900 to 2200. The contractor will provide these services when required by the Pool Manager or Outdoor Recreation Director. The contractor will be given no less than 48 hours notice of a special event that requires services.

7. UNIFORM REQUIREMENTS

7.1 Contractor will provide uniforms for each contract employee. The primary purpose of the lifeguard uniform is to assure that the lifeguard can be IDENTIFIED. In order to promote a professional image, it will be required that ALL contractor employees wear a uniform while on duty. The shirt and other clothing will be kept neat and clean.

7.2 The lifeguard uniform will be a white shirt with the words "LIFEGUARD" printed in red on the front & back, and a standard whistle. Red shorts/swimming trunks will be worn with white shirt. Lifeguards may wear a plain hat to shield the sun.

7.3 The Contractor will furnish at their own expense, uniforms and materials required for outfitting lifeguards for the efficient operation of the activity.

7.4 Contract employees must wear uniform as specified in contract while performing duties and will be inspected daily by the Pool Manager.

8. WORK HOURS. See Appendix 4

9. GOVERNMENT OWNED RESOURCES

9.1 Facilities: Incirlik AB Swimming Pool, Bldg 925 will be available to the contractor as the location to provide services.

9.2 Utilities:

9.2.1 Telephone: Lifeguards are to use phone for official business only and should keep phone calls as short as possible

9.2.2 Contractor will control use of the telephone, it is essential that the telephone be available for emergencies.

9.2.3 Customers may use the telephone in emergencies

9.3 Water, Restrooms, and Electricity will also be provided at no expense to the contractor.

9.4 Government will grant the use of fund-owned equipment, furniture, and fixtures (see Appendix 3).

9.4.1 Workmanship and any additional required equipment/materials for contract performance will be subject to approval in advance by the Outdoor Recreation Director.

9.4.2 Contractor will keep equipment, furniture, and facilities in a working condition and exercise reasonable care to secure and protect such equipment, furniture, and facilities.

9.5 All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools will be provided by the government.

9.6 All buildings and any attachments are designated as no smoking areas.

Smoking is prohibited within 100 ft of all buildings and attachment including the patio area. Alcoholic beverages will not be consumed on the premises for any reason unless approved by the 39th FSS/CC.

9.7 Equipment must be properly maintained; i.e. pool vacuum, pressure washer, and will be inspected weekly by the Pool Manager.

9.8 The government will provide a full time cashier & part time pool manager for the duration of this contract.

9.9 The government will retain physical control over facilities and equipment not in use by the contractor. The contractor assumes responsibility for equipment that is under their control and is damaged through neglect or misuse on the part of the contractor or contractor’s employees.

10. CONSERVATION OF UTILITIES. All utilities provided to the contractor shall only be used in the performance of official duties. The contractor shall make every effort to conserve on the use of the utilities.

11. SECURITY POLICE AND FIRE PROTECTION SERVICES. In cases of emergencies, Security Forces, Medical and Fire Protection can be reached via the base 911 system. Security Forces non-emergency phone number is 676-3200.

12. QUALITY CONTROL. The contractor shall employ a commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

12.1. Sanitation Inspections: In addition to inspections of contractor performance by the Contracting Officer Representative (COR), medical public health personnel assigned by the installation director of Military Public Health (MPH) will also inspect for compliance with sanitary standards published in Air Force Occupational Safety and Health Standards 48-14.

Sanitary deficiencies require immediate correction. The MPH may shut down the facility until the contractor restores sanitary standards.

13. SECURITY.

13.1 Security Requirements: All contractor employees in performance of this contract, or any representative of contractor entering the government installation will abide by all security regulations of the installation.

13.2 Physical Security: Contractor will be responsible for safeguarding all government resources provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials will be secured. Contractor will establish and implement methods of ensuring that lock combinations are changed when personnel, having access to the combinations, no longer require access to locked areas. The contractor’s methods will be subject to inspection by the Pool Manager or the Director of Outdoor Recreation at any time.

13.3 Key Control: Contractor will establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. Contractor will immediately report occurrences of loss or duplicated keys to Pool Manager. The contractor’s methods will be subject to inspection by the Pool Manager or the Director of Outdoor Recreation at any time.

13.4 Removal of Contractor Employees: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation will abide by all security regulations of the installation. The government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

13.5 Loitering: Contractor employees will not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, contractor employees will promptly depart from facilities. Exception: any U.S. I.D. card holder.

13.6 Physical security of government resources shall be maintained IAW local instructions.

Inspection by Pool Manager will be accomplished at random intervals.

14. SAFETY

14.1 Alcohol and Drugs: The use of alcoholic beverages and/or illegal drugs by contractor employees while on duty is strictly forbidden. The contractor and/or government will immediately remove any employee who is under the influence of alcohol and/or drugs.

14.2 Preventing Accidents: The most important responsibility of the contractor is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations must be thoroughly explained and understood so that lifeguards can interpret and enforce them. Rules and regulations are necessary and will be presented positively.

Rules and regulations can be found in the following appendixes: 39 FSS OI 34-634 Swimming Pool Operations, Appendix 7 and AFI 34-110 Outdoor Recreation, Appendix 8.

14.3 Rule Infractions: Methods of dealing with rule infractions are a concern for managers and lifeguards. Some patrons may misunderstand our intentions in enforcing rules, and may become offended. Lifeguards, if challenged, must refer patrons to the pool manager or Outdoor Recreation Director. Lifeguards must be aware of actions that could result from an injury and must know why rules must be enforced. Concern is for the safety of everyone in the facility and must be communicated effectively. Applicable guidance/operating instructions regarding pool operations will be provided to contractor: AFOSH 48-14 Appendix 1, AFI 34-110 Appendix 8.

Pool rules and prohibited practices can be found in 39 FSS OI 34-634, Appendix 7.

14.4 Contractor will comply with the installation fire, sanitation and safety regulations and will take prompt corrective action on reporting of violations.

14.5 Contractor will ensure that staff enforce conduct rules IAW local instructions. The contractors conduct will be monitored daily by the Pool Manager.

15. INSPECTION AND ACCEPTANCE

15.1 Authorized sanitation and civil engineer inspection teams will inspect premises for sanitation and pool chemical application requirements during the duration of this contract.

Inspections will be performed in a manner that will not unduly interfere with contractor’s operation.

15.2 Acceptance of the contractor’s services will be validated by the Pool Manager.

16. INSURANCE

16.1 Public Liability Insurance: Contractor will procure and maintain at its own cost and expense, from an insurance company or companies determined responsible by the government, insurance coverage as set forth below and will furnish the government fund manager at time of award, certificates of insurance evidencing that such insurance is in effect and that not less than ten (10) days prior notice will be given to the government in the event of modification, cancellation or non-renewal of such insurance coverage.

Public liability insurance contracts will name the US Air Force as co-insured parties, in addition to the concessionaire, with the severability of interest clause, with respect to claims, suits, judgments, costs, charges, and expenses arising out of or in connection with losses, damage or injury resulting from the negligence or other fault of the contractor, it's agents, representatives, and employees.

16.2 Comprehensive General Liability Insurance: Comprehensive General Liability Insurance in minimum limits of fifty thousand ($50,000) dollars for injury or death of each person, one hundred thousand ($100,000) dollars for each accident or occurrence for property damage liability, and one hundred thousand ($100,000) dollars for each accident or occurrence for injury or death.

17. INVOICING PROCEEDURES

17.1 All invoices shall be submitted to the Director of Outdoor Recreation at the end of each month. Invoices shall state the number of units (hours) total that were worked by all contractor employees for that period. Units (hours) shall be broken out by Lifeguard units, Lead Lifeguard units, and special event units.

ATTACHMENTS:

APPENDIX 1 AF Occupational Safety and Health Standard 48-14 APPENDIX 2 Restroom and Cleaning Hourly Checklist APPENDIX 3 Government Owned Resources APPENDIX 4 Pool Hours of Operation APPENDIX 5 Pool Emergency Action Plan APPENDIX 6 Pool Opening and Closing Procedures.

APPENDIX 7 39th Force Support Squadron Operating Instruction for Outdoor Recreation Swimming Pool Program 34-5 (FSS OI 34-634) APPENDIX 8 AFI 43-110 Outdoor Recreation APPENDIX 9 Pool Staffing Levels