FY 12 UPS Maintenance.doc

PERFORMANCE WORK STATEMENT

UNINTERRUPTIBLE POWER SUPPLIES MAINTENANCE and REPAIR

FOR

EMERGENCY / PREVENTIVE MAINTENANCE

AND

BATTERY REPLACEMENT

1. Services:

1.1. SCOPE. The contractor shall furnish all labor, tools, equipment, technical data/manuals, materials, supplies and services necessary to perform Emergency Maintenance (EM), Preventive Maintenance (PM), unscheduled maintenance, and battery replacement in support of different types of Uninterruptible Power Supplies (UPS) systems In Accordance With (IAW) minimum standard procedure (see appendix 1) and respective system technical guidance. This support includes: rotary and static UPS/SUPS systems, batteries, Containerized UPS Shelters, and ancillary equipment for Air Force (AF), Department of Defense (DOD), and other US Government Agencies. Typical UPS systems, may include Static UPS (SUPS) or Rotary UPS configurations, and are manufactured by various manufacturers. This support shall also include EM/PM for any future fielded technologies designed to replace batteries, such as fuel cells and capacitors. The UPS systems support and protect Sensitive Electronic Equipment Systems (SEES). The UPS systems may be single or 3-phase, in single or multi-module UPS systems configurations. Single-phase non-hard wired equipment shall be returned to the contractor’s depot for repair, and then returned to the government facility. UPS systems may include: System Bypass Module (SBM), Bypass Control Cabinet (BCC), System Metering and Control Cabinet (SMC), Maintenance Bypass Panel (MBP), Hot-tie system, and equivalent 3rd party equipment. The contractor shall comply with all local, industry, and national codes.

1.2. Field Services: The contractor shall have trained and experienced technicians certified in providing maintenance services on all covered equipment. The contractor is ultimately responsible for discrepancy resolution during any maintenance activities, i.e., prime contractor shall ensure internal coordination and correction of discrepancies. All services shall be coordinated with the on-site Government Point-Of-Contact (POC) and 39CONS contracting officer prior to work performance.

1.3. Scheduled Preventive Maintenance (PM): The contractor shall perform scheduled PMs on UPS and Batteries IAW industry standard procedures and manufacturer’s manual(s), IEEE standard 1188, 450 and appendix 1. Appendix 1 contains the minimum maintenance requirement. If vendor’s or manufacturer’s manual is more comprehensive then it will take precedence. All calibrations and adjustments shall be within tolerances set by the applicable service manuals. The PMs will be scheduled as follows:

The first PM will be completed no later than 90 days after the task order is awarded;

The second PM will be completed three months after the first PM;

and similarly through out the period of coverage, plus or minus 15 days, unless otherwise specified by the customer or on the task order.

The contractor shall advise the Government Site POC specified on the ordering document and the 39CONS contracting officer at least 14 calendar days in advance of the scheduled maintenance. The contractor shall coordinate date, start time, and any changes in schedule for each PM with Government Site POC. The contractor shall notify the 39CONS contracting officer via telephone or email within 24 hours or next business day of any delays or extenuating circumstances that prevent the PM from being completed. The contractor shall coordinate with 39CONS contracting officer any deviation in maintenance procedures from the applicable vendor’s commercial service manuals. Any pre-existing condition found at the time of the initial PM that requires repair, will be identified and reported to the 39CONS contracting officer prior to proceeding with repair. If UPS is found to be inoperative, EM will take precedence. The PM will follow restoration. NOTE: All failures incurred while performing PMs will be corrected under PM not EM. (Request For Emergency, Urgent or Routine Maintenance Support, Contract Data Requirement List CDRL A004).

1.3.1. Inventory of Spare Parts: The contractor shall conduct an inventory of existing government-owned spares and/or spare kits located at the site and identify all parts required to restore the part kits to the original equipment manufacturer (OEM) recommended content and quantity level. Inventory will be reported IAW Proposed Spare Parts List, CDRL B001. These actions shall be performed in conjunction with the first instance of preventive maintenance and reported to the site POC.

1.4. Battery Replacement: The contractor shall replace batteries and associated parts such as but not limited to racks, spill containment, etc. as required. The contractor shall replace defective/substandard parts or assemblies that fail beyond repair, that are detected during scheduled battery PM. Contractor shall verify that sufficient funds are available on the task order prior to replacement. If a full battery replacement is required, the contractor shall provide a quote to the 39CONS contracting officer via email to obtain approval/further direction, within 15 business days of battery preventive maintenance.

1.5. Technical Support: Technical assistance should be utilized prior to initiating Emergency/Unscheduled Maintenance. Technical assistance shall consist of verbal or written communications with the user by telephone, fax, or email in an attempt to assist the user in identifying the nature of the problem and lead the user through trouble-shooting repair procedures, as required. Upon notification, the contractor shall provide technical assistance, in the English language, via telephone within 30 minutes after notification. If technical assistance fails to restore the covered equipment to operational capability, the site shall initiate an Emergency/Unscheduled Maintenance request.

1.5.1. Unscheduled Maintenance: Unscheduled maintenance is repair needed in-between scheduled preventative maintenance but is not severe enough to be deemed emergency maintenance. All covered equipment that is undergoing unscheduled maintenance will be brought up to 100% functionality, if funds are available.

1.5.2. Emergency Maintenance (EM): The contractor shall perform on-site emergency maintenance to restore the equipment to operational capability. The contractor will notify the 39CONS contracting officer by telephone and follow-up with an email when the technician is dispatched to the site, or the next business day. The contractor shall have emergency customer service available 24 hours a day, 7 days a week, and shall meet EM response times listed below. If extenuating circumstances exist causing on-site maintenance delays, the contractor shall notify the 39CONS contracting officer to negotiate response time. (Request for Emergency, Urgent or Routine Maintenance Support, Contract Data Requirement List CDL A004).

1.5.3 Response Times. When failures occur, the contractor shall provide technical assistance by leading the user through a troubleshooting procedure to restore the system to 100% functional operation. Technical assistance shall be either verbal (through telephone communications) or written (through email transmissions). If the verbal or written technical assistance fails to restore the system to 100% functional operation, the contractor shall perform on-site maintenance to restore the system to 100% functional operation. Technical assistance, on-site maintenance, and system restoration shall be performed within the following time parameters:

1.5.3.1. On-Site: After determination that on site emergency support is required, the contractor will begin maintenance Not Later Than (NLT) 24 hours.

1.5.3.2. Failure to respond: Should the contractor fail to respond within the time specified or fail to contact the 39CONS contracting officer for a delay resolution, the government will have the right to repair, replace, or otherwise remedy such failure, defect, or damage at the contractor’s expense.

1.5.3.3. Completion of Emergency Maintenance: Emergency maintenance is considered complete when corrective actions have been accomplished to restore the equipment to an operable condition and the UPS is supporting the load. In situations where long lead-time parts are required to restore the system to optimum operability, it may be necessary for the technician to return to the site to install those parts.

1.6. Special Systems Testing: In the event special testing (e.g. load bank, thermo-scan, and battery load, etc.) is required, the contractor shall provide cost proposal to the 39CONS contracting officer. Upon release of the task order, the contractor shall conduct testing and provide results to Site POC and 39CONS contracting officer IAW Special Systems Testing, CDRL A002.

1.7. Meg-Ohm: When and where applicable, in addition to the PM, the contractor shall test the rectifier, inverter and static switch modular silicone controlled rectifier using a meg-ohm meter. Any reading below 1 meg-ohm for the rectifier and inverter, and any reading below 10 meg-ohm for the static switch will require replacement. Documentation will be provided to the Site POC and 39CONS contracting officer IAW Special Systems Testing, CDRL A002.

1.8. Ancillary Equipment Maintenance: When requested on the task order, the contractor shall provide ancillary equipment maintenance. Ancillary equipment must be in support of the UPS System as agreed to by the 39CONS contracting officer.

1.9 Warranty: The contractor shall warrant all parts and labor for a period of 90 days or manufacturer standard commercial warranty whichever is longer. In the event of an equipment failure due to faulty workmanship or parts the contractor shall, at his expense, repair, and restore or replace the covered equipment.

1.10. Disposal of Material Under EM and PM: The contractor shall be responsible for appropriately disposing of material and batteries. Any material removed by the contractor as a result of the EM or PM will comply with all applicable environmental regulations.

2. Service Delivery Summary (SDS):

On-Site EM: Within the first 24 hours of contact

3. Government/Contractor Furnished Property and Service:

3.1. Government Furnished Parts: During the EM/PM, the contractor shall contact the Government Site POC for availability of any government-owned spare parts. If available and provided, the contractor shall replace any government-owned spare parts used by the contractor, within 30 calendar days after repair, unless otherwise negotiated with the 39CONS contracting officer.

3. 2. Contractor Furnished Parts and Materials: The contractor shall provide all parts and materials required to satisfy the maintenance requirements of this statement of work. The substitution of replacement parts by 3rd party vendors for common hardware items will be form fit and function interchangeable with the Original Equipment Manufacturers’ (OEM’s) part. In each incident where replacement parts result in a long-lead-time acquisition (exceeding 5 business days) and in cases where parts exceed $1,000, the contractor shall notify the 39CONS contracting officer before proceeding. Upon request, the contractor shall provide a proposal for the required materials to the 39CONS contracting officer for negotiation. When replacement is required of the UPS systems, replacement shall be with an equivalent American Power Conversion (APC) system only. No other brand of UPS system is authorized without express written coordination of 39 CS and 39 CONS.

3.3. Government Property Protection: The contractor shall provide protection to government property to prevent damage during the period of time the property is under the control or possession of the contractor.

3.4. Government Property Damage: The contractor shall record and report promptly to the 39CONS contracting officer and designated Government Site POC, all available facts relating to each instance of accidental damage to government property or injury to either contractor or government personnel. The contractor shall not perform any work on the damaged equipment/property until released by an authorized government representative. If the government elects to conduct an investigation of the accident, the contractor shall cooperate fully and assist the government personnel until the investigation is completed.

4. General Information:

4.1. Contractor POC: The contractor shall designate a prime and alternate Program Manager. Notification shall be provided in writing to the government no later than (NLT) 30 calendar days after contract award and within 10 calendar days after any changes or replacements.

4.2. Contractor Employee: The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the 39CONS contracting officer as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor personnel shall meet site access requirements. The contractor personnel may be required to undergo a background investigation to perform their duties at restricted sites. Contractor personnel shall comply with all regulations for on-base access.

4.3. Program Management Reviews: The contractor shall participate in Program Management Reviews (PMRs) when requested by the government. PMR meetings will be held at a mutually agreed location and time, which shall be coordinated through 39CONS contracting officer. During review the contractor shall address all EM/PM task orders currently on contract in sufficient detail to cover the status of all efforts, including any problems, which are adversely impacting performance of services.

4.4. Contractor Quality Control: The contractor shall develop and maintain a Quality Control Plan, IAW Contractor Quality Control, CDRL A001, to ensure services are performed in accordance with commonly accepted commercial practices and SOW requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services 30 calendar days after the contract is awarded. As a minimum, the contractor shall develop a quality control plan that addresses the areas identified in the PWS. The 39CONS contracting officer will be the government liaison in case of disputes.

4.5. Security Requirements: The contractor shall comply with security controls directed by the Government Site POC, which have been prescribed by the installation commander, including access badges and security clearances. The contractor shall also comply with foreign disclosures office requirements.

4.6. TEMPEST/Communications Security (COMSEC) Requirements: Contractor maintenance and/or modification actions shall not degrade the TEMPEST and COMSEC characteristics of the system(s).

4.7. Pollution Prevention: The contractor shall comply with all federal, state, and local pollution regulations for all site repair work performed as well as at all manufacturing facilities. The contractor shall participate in source reduction, energy conservation, and recycling programs at all manufacturing facilities.

4.8. Acquisition Pollution Prevention and Ozone Depleting Chemicals (ODCs): IAW with the Copenhagen-Amended Montreal Protocol (1992) and AFI 32-7080, the system, subsystems and components procured under this contract shall not contain or require the use of Class I Ozone Depleting Chemicals. Maintenance and repair procedures shall not require the use of Class I or II Ozone Depleting Chemicals. If commercial manuals reference Class I or II Ozone Depleting Chemicals, the contractor shall identify suitable substitutes within an appendix or attachment to the manual. A list of Ozone Depleting Chemicals is contained in AFI 32-7080, Attachment 1. IAW Executive Orders 12856 and 12873, and AFI 32-7080, the system, subsystem and components procured under this contract shall not contain or require the use of the Environmental Protection Agency (EPA) 17 Industrial Toxins. If commercial manuals reference the Environmental Protection Agency 9DPA) 17 Industrial Toxins, the contractor shall identify suitable substitutes within an appendix or attachment to the manual. The contractor shall study and actively pursue non-hazardous or less hazardous alternatives for all other hazardous materials. The use of all hazardous materials shall be eliminated or reduced to the maximum extent possible. A list of the Environmental Protection Agency (EPA) 7 Industrial Toxins is contained in AFI 32-7080, and IAW AFFARS 5352.223.

4.9. Contractor’s Progress, Status, and Cost Management:

4.9.1. Cost Report: The contractor shall maintain a database that shall allow tracking of all funds obligated, expended and remaining by CLIN in support of EM/PM in the contractor’s format.

4.9.2. Customer Service Report: After completion of all maintenance services the contractor shall prepare a service report IAW Customer Service Report, CDRL A003, if possible secure the customer’s signature (POC or designated representative), and provide a copy to the 39CONS contracting officer. As appropriate, request for payment will be transmitted electronically via email to the 39CONS contracting officer within 10 calendar days after completion of work.

4.10. Worker’s Health and Safety: The contractor shall comply with all applicable legal requirements regarding workers’ health and safety. The contractor is solely responsible for determining the legal requirements that apply to his/her activities. The contractor shall report any accidents or violations within 3 working days to the 39CONS contracting officer.

4.11. HAZMAT / HAZWaste Housekeeping : Prior to bringing any hazardous material onto the base, the contractor must contact 39CES/CECEC to coordinate the storage and handling of all hazardous materials. Contractor is responsible for complying with all applicable environmental regulations and laws pertaining to the storage, handling and transportation of hazardous materials and hazardous waste.

5. Appendices:

Appendix 1 – Minimum Preventive Maintenance Inspection Procedures Appendix 2 - Current Equipment Locations, Existing Equipment, Status and Action

APPENDIX 1

MINIMUM PREVENTIVE MAINTENANCE INSPECTION PROCEDURES

(IAW THE STANDARD OPERATING PROCEDUER FOR EACH ITEM)

The following is an outline of general checks performed during a Preventive Maintenance of the UPS Power Module. They are standard minimal procedures performed by field service personnel. All checks are designed to be performed either during normal operation with no danger to the UPS’s operation condition and the critical load, or during off line operation, in the bypass mode. All checks or processes may not be applicable to all equipment models.

I.

Visual Inspection is to include but not limited to

A.

Inspect all printed circuit boards connections for cleanliness, swab contacts if necessary.

B.

Inspect all power connections for signs of overheating

C. Inspect all subassemblies, bridges and legs for signs of component defects or stress

D. Inspect all DC capacitors for signs of leakage

E.

Inspect all AC capacitors for signs of leakage

F.

Inspect and inventory all customer-owned spare parts

G. Inspect for, and perform as required, any open engineering changes

II.

Internal Operating Parameters are to include but not limited to

DC Ground Detection Offset

Inverter leg current average balance

C.

Output filter current average phase balance

D.

Rectifier bridge current average leg balance

AC Protection settings and operation

DC Protection settings and operation

G.

Input and Output Frequency and Voltage Bandwidth settings

H.

Verify DC filter capacitance

I.

Verify AC tank and trap filter capacitance

J.

Power Supply voltages and waveforms

K.

Replace Power Module power supply back up control battery cells

L.

Static Switch leakage testing

III.

External Operating Parameters are to include but not limited to

System Input Voltages (all phases)

System Input Currents (all phases)

DC Charging Voltages (float and equalize), record settings, adjust to nominal

Rectifier phase on and walk up

Inverter phase on and walk up

E. Adjust all panel meters to measured values

System Bypass Voltages (all phases)

Manual and UV Transfer Testing, verify uninterrupted transfer waveform

Outage simulation, and battery capability testing, and verify charger current limit

Generator operation and interface verification

IV.

Environmental Parameters are to include but not limited to

UPS area ambient temperature and condition of ventilating equipment

General Cleanliness of UPS Power Module

General Cleanliness of UPS area

Replace all air filters

Clean control panel/CRT screen

V.

Battery Cabinet Checks are to include but not limited to

General appearance of Battery System (all types)

Inspect cells for physical abnormalities

Inspect all DC connections for abnormalities

Battery System area ambient temperature and condition of ventilating equipment

VI.

Monitoring System Parameters are to include but not limited to

Alarm archive review and printing

Alarm lamp test-local and remote

Replace all open monitor bulbs

VII.

General are to include but not limited to

Customer Consultation

Verbal Recommendations

C. General Observations

Following the Preventive Maintenance inspection, a written report will be provided detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing.

Appendix 1-A UPS Preventive Maintenance

The following is an outline of general checks performed during a Powerware Preventive Maintenance of the UPS Power Module, that are normally performed by Powerware field service personnel. All checks are designed to be performed either during normal operation with no danger to the UPSs operation condition and the critical load, or during off line operation, in the bypass mode. All checks or processes may not be applicable to all equipment models.

Visual Inspection is to include but not limited to

Inspect all printed circuit boards connections for cleanliness, swab contacts if necessary.

Inspect all power connections for signs of overheating

Inspect all subassemblies, bridges and legs for signs of component defects or stress

Inspect all DC capacitors for signs of leakage

Inspect all AC capacitors for signs of leakage

Inspect and inventory all customer-owned spare parts

Inspect for, and perform as required, any open engineering changes

II.

Internal Operating Parameters are to include but not limited to

DC Ground Detection Offset

Inverter leg current average balance

Output filter current average phase balance

Rectifier bridge current average leg balance

AC Protection settings and operation

DC Protection settings and operation

Input and Output Frequency and Voltage Bandwidth settings

Verify DC filter capacitance

Verify AC tank and trap filter capacitance

Power Supply voltages and waveforms

K.

Replace Power Module power supply back up control battery cells

L.

Static Switch leakage testing

III.

External Operating Parameters are to include but not limited to

System Input Voltages (all phases)

System Input Currents (all phases)

DC Charging Voltages (float and equalize), record settings, adjust to nominal

Rectifier phase on and walk up

Inverter phase on and walk up

Adjust all panel meters to measured values

System Bypass Voltages (all phases)

Manual and UV Transfer Testing, verify uninterrupted transfer waveform

Outage simulation, and battery capability testing, and verify charger current limit

Generator operation and interface verification

IV.

Environmental Parameters are to include but not limited to

UPS area ambient temperature and condition of ventilating equipment

General Cleanliness of UPS Power Module

General Cleanliness of UPS area

Replace all air filters

Clean control panel/CRT screen

Battery Cabinet Checks (Powerware Manufactured) are to include but not limited to

General appearance of Battery System (all types)

General cleanliness of Battery System area (all types)

Inspect cells for physical abnormalities

Inspect all DC connections for abnormalities

Battery System area ambient temperature and condition of ventilating equipment

Alarm archive review and printing

Alarm lamp test-local and remote

Replace all open monitor bulbs

VII.

Customer Consultation

Verbal Recommendations

C. General Observations

Following the Preventive Maintenance inspection, a written report will be provided detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing.

Appendix 1-B UPS Performance Check

The following is an outline of general checks performed during a Performance Check of the UPS Power Module and related Battery System (if any), they are standard minimal procedures normally performed by field service personnel. All checks are designed to be performed during normal operation with no danger to the UPSs operating condition or to the critical load. All checks or processes may not be applicable to all equipment models.

I. Visual Inspection is to include but not limited to

A. Inspect the proper operation of all cooling fans.

B. Inspect all power connections for signs of overheating.

C. Inspect all DC capacitors for signs of leakage.

D. Inspect all AC capacitors for signs of leakage.

E. Inspect and inventory all customer owned spare parts.

F. Inspect for and note any open engineering changes.

II. Internal Operating Parameters are to include but not limited to

A. Rectifier bridge current average leg balance.

B. Inverter leg current average balance.

C. Power Supply voltages and waveforms.

D. Power Supply back up control battery cell voltages.

E. Output filter current average phase balance.

III.

Environmental Parameters are to include but not limited to

A. UPS area ambient temperature and humidity.

B. Operating condition of ventilating equipment and cooling equipment.

B. General Cleanliness of UPS Power Module

C. General Cleanliness of UPS area

D. Replace air filters

E. Clean control panel/CRT screen

IV.

Battery System Checks are to include but not limited to

A. General appearance of Battery System

B. General cleanliness of Battery System area

C. Battery System area ambient temperature and condition of ventilating equipment

D. Inspect jars/cells for physical case abnormalities.

E. Inspect all DC power interconnections for abnormalities.

A. Alarm archive review and printing

B. Alarm lamp test - local and remote

C. Download of alarm history/event Que.

D. Download of present front panel metering values.

1. System Input Voltages, Currents, and Frequency (all phases).

2. Rectifier Input Voltages, Currents, and Frequency (all phases).

3. DC Charging Voltages and Current

4. Inverter Output Voltages, Currents, and Frequency (all phases).

5. System Output Voltages, Currents, and Frequency (all phases).

6. System Bypass Voltages and Currents (all phases).

E. Download of battery self test data

F. Download of unit configuration report

G. Operation of control and status panel lamp tests – local and remote

H. Operating status or remote monitor status panels

A. Customer Consultation

B. Verbal Recommendations

C. General Observations

Following the Performance Check, a written report will be provided detailing the results of the inspection, and making specific recommendations toward future remedial action, upgrades, or sparing.

Appendix 1-C Flooded Lead Acid Battery Preventive Maintenance

QUARTERLY PM

MEASURE AND RECORD:

( Total battery float voltage

( Charger output voltage

( AC ripple voltage

( Float voltage of each cell

( Specific gravity of every 10th cell

( Electrolyte temperature of one cell per tier on each rack

( Room ambient temperature

( Inter cell/unit connection micro-OHM resistance on 10% of connections

VISUALLY INSPECT:

( Condition of jars and covers

( Inspect for post seal leakage and corrosion

( Inspect condition and color of positive and negative plates

( Inspect for sediment in bottom of jars and record height and color

ADD DISTILLED WATER AS REQUIRED

SUBMIT SUMMARY REPORT WITHIN 5 DAYS

ANNUAL PM

INCLUDES SAME PROCEDURES AS ABOVE WITH THE FOLLOWING EXCEPTIONS:

( Specific gravity of each cell

( Inter cell/unit connection micro-OHM resistance on 100% of connections

( Re-torque any connector nut and bolt assemblies that have micro-OHM resistance readings 20% above average

( Spot check torque on rack nut and bolt assemblies

· Clean cell jars and covers as required

NOTE:

If the number of connections requiring remedial cleaning or replacements of the connectors which have high micro-OHM resistance readings is more than 5(10 posts), then corrective action will be considered “Unscheduled Maintenance” and will be at extra cost. Consult your Powerware Global Services Group Battery Representative for a Quotation.

MAINTENANCE PROCEDURES ARE PER IEEE GUIDELINES

Appendix 1-D

Valve Regulated (Sealed) Battery System Preventive Maintenance

Battery Maintenance of Battery Equipment includes, and is expressly limited to, those tasks set forth below.

Performed During Each Preventive Maintenance Visit:

1) Measure and Record the following:

a) Individual cell/battery float voltages and overall float voltage.

b) Charger output current and voltage.

c) AC ripple current and voltage imposed on the battery.

d) Internal ohmic values of each cell/battery or perform a continuity test of each cell/battery.

e) Connection Resistance of 10% of the inter cell/battery connection.

f) Ambient temperature.

g) Negative terminal temperature of one cell/battery per battery cabinet shelf or rack tier.

2) Visually inspect conditions and appearance of the following:

a) Connection terminals inter cell/battery connectors, cables and associated hardware.

b) Cell/battery covers, containers, and post seals.

c) Battery racks or cabinets and associated components and hardware.

d) Cell/battery jar or cover, noting any excessive distortion.

3) Perform cleaning of all accessible surfaces as required.

Performed Once Per Calendar Year:

1) The yearly maintenance procedure should include all of the above with the addition of the following:

a) Measure and record the connection resistance of 100% of the inter cell/battery connections.

b) Retorque any connection where the resistance is above 20% of the average.

Reporting Each Preventive Maintenance Visit:

1) The technician(s) will issue the customer a verbal report summarizing the condition of the battery and identifying any critical issues before leaving the customer’s site.

2) A detailed report containing all readings and observations will be sent to the customer within 5 business days.

APPENDIX 2

Current Equipment Locations, Existing Equipment, Status and Action

FY12 (Jun 12)

Projected replacement:

APC Smart On-Line 10 KVA Tower UPS (APS-SURT-10000XL1)

15min 60 Min 5kVA 10kVA Sealed Sealed Repair Repair