SOW 31 FSS Commercial Internet Line NOV 2019.pdf

U.S. Air Force

Statement of Work 31 FSS Commercial Internet Line

11-18-2019

Contents Scope

General Description

Schedule

Contractor Professional Services and Responsibilities

General

Bandwidth

Maintenance and Support

Procurement

Installation

Place of Performance

Hours of Work

Safety Requirements

Security Requirements

Reporting Requirements

Alcohol or Drugs

Scope This Statement of Work (SOW) defines the requirement for the Contractor to provide a scalable 1Gbps

Internet service solution to a single point of presence located in Area F on the Aviano Air Base. The 31st

Force Support Squadron (31 FSS) will award and fund one (1) year of service with additional four (4) one

(1) year option periods.

General Description The contractor shall provide all equipment, tools, materials, supplies, transportation, labor, permits, programming, supervision, management, and other incidentals necessary to Engineer, Furnish, Install &

Test (EFI&T) the requirements as stated in this Statement of Work (SOW).

The requirement will be to provide a 1Gbps (symmetrical) Internet service solution to a single point of presence located in Area F on the Aviano Air Base. The Internet service speed shall be a guaranteed 1Gbps

(+/- 100Mbps). The solution should be scalable to 10Gbps, to accommodate future usage needs.

The following is a summary of work:

In coordination with the 31 FSS IT Support Point of Contact (POC), Contractor shall provide a detailed work schedule to be approved by the Contracting Officer (CO) within 14 days of award.

Contractor will provide a list of materials to be installed with equipment technical data sheets.

Contractor will provide metrics on service usage on demand (e.g., peak hours of usage, number of users, upload and download speeds, etc…) to be utilized for modification of the contract or renewal.

A POC will be appointed within the project management team to provide assistance with base and building access, in addition to providing any necessary administrative access to 31 FSS IT systems and devices.

Contractor shall perform testing and inspection of provided solution to ensure the technical adequacy and accuracy of all work, including reports and other documents required in support of that work.

The installation of equipment shall be a one-time cost.

Service contract shall be for a duration of one (1) year with annual options four (4) additional years.

Once contract is awarded, the period of performance for this task order shall be 45 calendar days.

Schedule Contractor shall have approved drawings and submittals for all materials and software within 14 days of award, including accessory items. All work must comply with environmental laws and regulations, as well as with Italian law with respect to privacy, misuse and interception. Total cost for a complete solution shall be defined by the contractor before contract award. No changes will be allowed unless a contract modification is approved by the CO. Contractor shall prepare and deliver an integrated master schedule detailing program activity. Contractor shall baseline the project schedule/plan upon Contractor and

Government agreement. In addition, Contractor shall identify any changes to the schedule by providing an updated schedule. Contractor shall include justification and requests for approval for all schedule modifications.

1539121266U Sticky Note Installation and testing shall be 45 days from date of pre-performance meeting.

Contractor Professional Services and Responsibilities

General The contractor shall provide all equipment, tool, material, supplies, transportation, labor, programming, supervision, management, and other incidentals necessary to EFI&T the requirements as stated in this

SOW. Contractor shall provide a commercial internet service that will enable its users to connect and access Internet sites, Point-Of-Sales (POS) terminals, credit card machines, online banking, email, etc…

Bandwidth Contractor shall provide guaranteed 1 Gbps (symmetrical) (+/- 100 Mb/s) Internet network service.

Maintenance and Support For the duration of the contract, Contractor shall provide maintenance and support to Internet

Service and related hardware, with remote monitoring and troubleshooting capabilities.

Contractor shall provide a help desk phone number for 24/7 English-speaking tier-one technical support. The phone support shall be live and not automated.

For Internet Service disruption not resolvable via tier-one phone support, Contractor shall provide advanced support within 24-hours of reported outage. Onsite response shall be performed during normal business hours (08:00 am-17:00 pm Monday through Friday), unless arrangements are made with 31 FSS POC for after-hours installation.

Contractor shall perform needed hardware/component replacement within 48-hours of identified replacement need. Replacement shall be performed during normal business hours (08:00am -

17:00pm Monday through Friday), unless arrangements are made with 31 FSS POC for after-hours installation.

Procurement Contractor shall purchase, with Government approval, all equipment and accessories necessary for the execution of the project and provide a detailed list of equipment installed. Contractor will retain ownership of installed equipment and will retain maintenance responsibility for said equipment.

Installation Contractor shall provide all equipment and supplies necessary to support this requirement. Contractor shall provide a list of all components installed per this project, as well as a list of any components removed.

Place of Performance Work is to be performed on the Aviano Air Base, Area F, Building 1325. Contractor may experience delays due to military exercises or other military activities at Aviano AB entrance and exit gates. Potential delays do not alleviate contractor from performing service and shall not be basis for additional cost to the U.S.

Government.

Hours of Work All required work will be performed Monday through Friday between 0800 and 1700 hours, with exception of American holidays, USAFE Family Days, Italian national and local holidays listed in the contract.

No work shall be performed outside these hours without approval by the CO or US Government authorized representative.

Work during weekends or holidays may be requested by the contractor with a minimum of three (3) days advance notice. However, the CO has the right to deny such requests. Denials may be based on, but are not limited to, the following:

Security concerns

Building access issues

Reasons requiring weekend and holiday work are deemed invalid

All installation activities must be coordinated with the POC to minimize service disruption and request escort services. The POC name shall be given to contractor after award.

Safety Requirements The contractor shall be responsible for ensuring all personnel engaged in the performance of this contract observe all U.S. Air Force and host country laws and regulations concerning safety, in particular AFI 91-

203 (available at www.e-publishing.af.mil) and the Italian law decree no. 81/08 (Testo Unico sulla sicurezza). In case of conflicts, the most stringent standard will be observed.

Contractor’s Vehicle & Drivers shall comply with Base Road Traffic Regulations using proper equipment such as warning signs, reflective jackets, cones etc. Before accessing Aviano Air Base, the contractor will receive appropriate safety instructions on work areas with presence of known hazards IAW D .Lgs 81/08

– 106/09 Art 26.

At all times, the Contractor will assure all personnel are wearing the correct safety equipment when performing their work, such as steel toe boots, gloves, reflective gear and any other equipment deemed necessary to perform their work in the safest form.

Prevention & protection officer will brief contractor concerning Safety and Emergency Procedures after

Contract award, at the pre-performance conference.

Security Requirements The U.S. Government will provide entry Authorization to Aviano AB for all Contractor’s Personnel and vehicles necessary to provide the required service as per Statement of Work. Contractor’s personnel and vehicles have to be identifiable. At contract award, in order to obtain valid entry passes, Contractor shall request all information and instructions to Contracting Officer about procedures and type of documentation needed for submittal. The Contractor will be responsible to request renewal of entry passes timely prior expiration to avoid interruption of services with subsequent request from U.S

Government for damages or related costs for missing services including legal refunds.

Reporting Requirements Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware and that may pose a threat to the security of Department of Defense (DoD) personnel, contractor personnel, resources and classified or unclassified defense information. The on Base emergency response number is 0434-308911 (commercial) or 911 (DSN).

Alcohol or Drugs The consumption of and/or being under the influence of alcohol (to include smelling of alcohol) or drugs while on duty is strictly prohibited. Contractor Personnel found to be or suspected to be under the influence of alcohol or drugs during duty will be immediately removed from duty. Upon notification, the

Contractor shall provide a qualified replacement immediately and at no additional cost to the U.S.

Government.