AFRC_Cultural_Adaption_Program_SOW.pdf

30 January 2018

PERFORMANCE WORK STATEMENT

FOR

A&FRC COORDINATOR

1. PURPOSE:

The purpose of this contract is for the contractor to manage the Benvenuti and the Italian Liaison programs on a part-time basis at the Airmen & Family Readiness Center (A&FRC). This contract includes but is not limited to Facilitate Cultural Adaptation; provide information about the local area; monitor personnel safety while on the Benvenuti bus tour; ensure all attendees are accounted for at each departure point along the route, assist with 29 area Asilo (Italian pre-school) and local verbal authorized translations. A list of the Asilo’s will be provided as applicable to contractor. Alternate programming community locations programs are identified, briefed and preplanned for safety. The sites visited with the tour are subject to change and details will be provided two weeks in advance. Additionally, the contractor will ensure all handouts; books and local literature are current and available to all newcomers. These services will be performed on and in the local area around Aviano AB, Italy.

2. OBJECTIVE:

To facilitate a smooth transition during Benvenuti and Italian programs for all DOD personnel relocating to the Aviano area. Reduce relocation stress and anxiety enabling all members to settle into their single/family living areas and squadrons in a timely manner.

3. QUALIFICATIONS:

a. Must read, write, and speak both English and Italian fluently and clearly in order to provide the services required by this contract.

b. Must be in good physical condition, able to stand long periods of time to include but not limited to; climbing stairs, walking or standing etc.

c. Capable of exercising good sound logic judgment to independently make appropriate decisions to meet customer needs.

d. Have suitable knowledge of current computer applications to include use and operation of Microsoft Office Suite.

e. Possess good customer service and oral communication skills. Able to appropriately address customer concerns and successfully interact with personnel.

f. IAW AFI 33-202, Computer Security, AFI 31-501 Personnel Security Program

Management, AF 31-501 USAFE Sup. Personnel Security Program Management and

DoD Regulation 5200.2-R Personnel Security Program, the contractor must have or be able to attain a background investigation in order to gain independent access to base LAN systems in support of specified duties.

g. Offeror shall provide a substitute plan to have a the trained replacement (see par. 5)

4. FACILITIES and Equipment:

The U.S. government will provide the following at no cost to the contractor. Note: Prior to contract start the A&FRC equipment custodian will conduct an inventory of government – furnished property used by previous contractor.

a. Facilities, equipment, and supplies of general nature. The primary source of support will be at the A&FRC, unless otherwise specified. Support includes:

(1) Work space on Aviano AB, Italy. (Note: space provided will be in accordance with applicable AF regulations and availability of space.)

(2) Telephone with off-base capability.

(3) Supplies, forms, publication, reference materials from government sources directly related to Airmen & Family Readiness Center services

b. Access to copy machines for reproduction of material directly related to the RC.

Contractor will comply with applicable policies/regulations concerning the quantities and types of materials reproduced.

c. Contractor may inspect all items prior to acceptance for use. All Government furnished property and Equipment will be provided in “as-is” condition.

5. WORK HOURS:

Services will traditionally be performed during the periods of 0730 – 1130, Monday Tuesday, Thursday and 0730-1630 each Friday on a weekly basis (20 Hr/Wk) throughout the year except for U.S. Federal Holidays. A&FRC, 31 FSS, reserves the right to coordinate alternative work schedule at the discretion of the A&FRC POC, Contractor must be flexible with alternative scheduling to include Monday-Friday 0800-1715 hours; ensuring not to exceed 20 hrs/wk to accommodate Wing activities and USAFE family days. The Contracting Officer’s Representative in collaborate with A&FRC, will create the anticipated contractor schedule one (1) month in advance and provide a copy to the contractor and the Contracting Officer if required. The contractor will be responsible for adhering to this schedule. Any deviation to this schedule must be coordinated with the Contracting Officer (3) working days prior to the anticipated deviation.

Planned absences must be coordinated with the COR and approved by the Contracting Officer at least two weeks in advance. If an absence is expected to exceed two (2) consecutive scheduled workdays days, the contractor must arrange for a trained replacement.

Alternate must be in place on the third consecutive day of absence.

Alternate (trained replacement) must also meet the contractor requirements for service delivery and will be evaluated during selection/award.

The trained replacement must be approved, in writing, by the Contracting Officer prior to the scheduled absence. The contractor is responsible for compensating the trained replacement. This payment includes but is not limited to compensation for time and injuries. In instances of unplanned absences in excess of five (5) days, the contractor must provide a trained replacement.Alternate (trained replacement) must also meet the contractor requirements for service delivery and will be evaluated during selection/award.

6. RESPONSIBILITIES:

a. Provide professional, courteous and prompt service for newcomers answering questions about the local traditions, customs and culture during Benvenuti. When necessary, refer clients to appropriate staff members.

b. Provide professional, courteous and prompt service for delivering community based support and updating monthly community events & resource guide. (ie; directions, local services, local transportation options, local activites)

c. Assist newcomers with basic language skills associated with life in Italy. Lead

Newcomers Orientation and Benvenuti Cultural Adaptation classes.

d. Create, assemble and maintain currency of the Benvenuti information program folders.

e. Manage the Benvenuti tour on assigned days to maintain safety, accountability, administer critiques and facilitate conversations between newcomers and local merchants.

f. Be familiar with A&FRC programs: Relocation Assistance, Transitions Assistance, Personal Financial Management, Personal and Family Readiness, Readiness Program, Employment Assistance, Family Life education, Volunteer Resource and Air Force Aid

Society.

g. Provide professional, courteous and prompt service for clients needing workshop information and schedules. When appropriate, contact A&FRC staff members when clients need assistance and complete & document referrals to support agencies.

h. Assist A&FRC staff with welcoming customers and front desk reception activities to include, social media, email, answering telephoned, program set up, and documentation in AFFIRST.

7. GENERAL INFORMATION

a. The Contractor is an independent contractor and responsible for its own liability.