ELEV_Attch_5_PWS_FINAL-20161007.pdf

7 October 2016

PERFORMANCE WORK STATEMENT

FOR

ELEVATORS MAINTENANCE AND REPAIR

Aviano AB, Italy

TABLE OF CONTENTS

Par. Title Page

1 DESCRIPTION OF SERVICES 4

1.1 Semi-Annual Inspection & Test, and Routine Maintenance 4

1.1.1 Annual Inspection, Test, & Maintenance 4

1.1.2 Submitting ITM Schedule 4

1.1.3 Coordination with Facility Managers 4

1.1.4 Submitting ITM Reports 4

1.2 Maintenance & Service Call Log 4

1.3 Inspection, Test, & Maintenance Tasks Details (QCP) 5

1.4 Contractor’s Emergency Phone Number 5

1.5 Emergency Calls 5

1.6 Emergency Calls after Normal Hours (Stand-By Service) 5

1.6.1 Stand-By Service Only For Two Identified Facilities 5

1.6.2 Facility Manager Authorized to Request Stand-By Service 5

1.6.3 Appointed Facility Manager Duties during Stand-By Calls 6

1.6.4 Contractor Informs COR About Stand-By Service Details 6

1.7 Preventive Maintenance 6

1.8 Immediately Notify Problems 6

1.9 Request for Additional Time 6

1.10 Routine Calls 6

1.11 Automatic Phone Dialers Monitoring Equipment 6

1.12 Required Services for Automatic Phone Dialers Monitoring Equipment 7

1.12.1 Emergency Calls 7

1.12.2 Periodic Services 7

1.12.3 Required Service 7

1.12.4 Available Software 7

1.12.5 Automatic Phone Dialers (APDs) 7

1.12.6 Training for ICS Operator 7

1.12.7 APDs Monthly Summarized Reports 7

1.13 Suspending Service and Adding Equipment 7

1.14 Technical Assistance 8

1.14.1 Assist Engineer during Mandatory Elevator Re-Certification 8

1.14.2 Equipment Discrepancies Found During Re-Certification Inspection 8

1.14.3 Report Structural or Electric Discrepancies 8

1.14.4 Assist COR Verifying New or Modified Equipment 8

1.14.5 Emergency Maneuver Training 8

1.15 Service Reports 8

1.16 Contractor’s Autonomy Limitation 9

1.17 Cost Proposals Submittals 9

1.18 Cost Proposal Submittal for System Implementation 9

1.19 Original Parts & Components 9

1.20 Spare Parts 9

1.21 Warranty for Work Executed 9

1.22 Contractor’s First Inspection Report 9

1.23 System Certifications 10

2 SERVICE SUMMARY 10

2.1 Performance Objective 14

2.2 Performance Thresholds or Lack Thereof 14

2.3 Non-Performance 14

2.4 Contractor’s Responsibility 14

2.5 Performance Evaluation 14

3 PERIODIC SURVEILLANCE/INSPECTION 14

3.1 Periodic Surveillance/Inspection 14

3.2 One Hundred Percent Inspection 14

4 GOVERNMENT SERVICES 14

4.1 Utilities 14

4.2 Toilet Facilities 15

4.3 Damages to Any Government Property 15

5 GENERAL INFORMATION 15

5.1 Quality Control 15

5.2 Quality Assurance 15

5.3 Government Remedies 15

5.4 Normal Hours of Operation 15

5.5 Emergency Service Call Fees 16

5.6 Emergency Calls Performed After Normal Hours 16

5.7 Work Site and Reconstitution 17

6 SPECIAL REQUIREMENTS 17

6.1 Qualifications 17

6.2 English Language Proficiency 17

6.3 Alcohol & Drugs 17

6.4 Safety 17

6.4.1 Personal Protective Equipment 17

6.4.2 Warnings Signs 17

6.4.3 Promptly Report Injuries 17

6.4.4 Safety Plan 17

6.6 Security Requirements 17

6.7 Noise Control 18

6.8 Welding 18

6.9 Unsafe Conditions 18

6.10 Interruption of Utilities 18

6.11 Changes to Standards 18

6.12 Disposal 18

7 CONTRACTOR FULL-TIME EQUIVALENT REPORTING 18

7.1 Contractor Manpower Reporting For Contract Performance Work Statement 18

7.2 English Language Proficiency 19

7.3 Alcohol & Drugs 19

8 APPENDICES 19

PERFORMANCE WORK STATEMENT

FOR

ELEVATORS MAINTENANCE AND REPAIR

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment, transportation, and qualified personnel necessary to maintain and repair elevators, chair lift, and freight lifts at Aviano AB, Italy, in accordance with (IAW) this Performance Work

Statement (PWS), appropriate manufacturer’s recommendations, commercial practices, and applicable

European/Italian laws and norms, and respond to emergency and routine calls to restore equipment to fully and safe operating conditions. Attachment # 1 lists Equipment description/information, Attachment

# 2 indicated essential systems to be operational 24/7, and Attachment # 3 is a list with data of all automatic phone dialers installed at Aviano AFB.

1.1 MANDATORY SEMI-ANNUAL INSPECTION, TEST, & MAINTENANCE (ITM). In accordance with UNI EN 81-1/2 and Article 15 of DPR № 214/10 the Contractor shall perform mandatory semi-annual “inspections & tests” on all elevators listed on Attachment # 1 (except chair & freight lifts, as stated at following paragraph 1.1.1). Service shall be executed during first three weeks of

March and September. In conjunction with inspection & test, also periodic equipment routine maintenance is required. Routine maintenance includes, but is not limited to, test automatic phone dialer for proper linkage to Aviano AB Emergency Call Center, inspect and test all system’s safety devices, test and verify electrical insulation and grounding, verify component and system functioning, verify electro-mechanical devices, adjust and calibrate operating instruments as required in accordance with

Manufacturer’s recommendations, provide lubrication of parts and as per good commercial practices clean equipment for dust, debris, and fluids’ spill.

1.1.1 CHAIR & FREIGHT LIFTS ANNUAL INSPECTION, TEST, & MAINTENANCE. The

Contractor shall assure that inspection, tests, and maintenance on chair and freight lifts will be performed only once a year during the month of March.

1.1.2 SUBMITTING ITM SCHEDULES. The Contractor shall submit no later than 15 February and

15 August scheduled program indicating facility, date, and start time for each elevator that will be serviced. Contractor shall properly instruct maintenance technician not to deviate from the schedule.

Any change to the scheduled program must be approved by Contracting Officer Representative (COR).

1.1.3 COORDINATION WITH FACILITY MANAGERS. Based upon scheduled program COR will coordinate service with Facility Managers responsible for facilities not always occupied, or located in restricted areas, in order to have escort, access, and operate equipment.

1.1.4 SUBMITTING ITM REPORTS. At work completion the Contractor shall provide for each system the original semi-annual “inspection & test report” signed by the COR and left in place with updated “Maintenance & Service Call Log” (see next paragraph 1.2) for Authority having Jurisdiction verifications. Periodical reports shall fully comply with the Article 16 of DPR № 214/10.

1.2 MAINTENANCE & SERVICE CALL LOG (M&SC Log). The Contractor shall maintain a

“Maintenance & Service Call Log” (Libretto Dell’Ascensore) documenting all emergency/routine repairs and maintenance tasks accomplished on each system. This log shall reflect the status of each system after completion of any work and must be kept updated by the Contractor at all times, copy shall be available but secured next to equipment, original copy shall be provided to CO at the end of each fiscal year (within 30 Sep), or available upon CO request.

1.3 INSPECTION, TEST, & MAINTENANCE TASKS DETAILS (QUALITY CONTROL

PLAN - QCP). The Contractor shall submit for technical evaluation “inspection, test, & maintenance tasks” checklist (as part of QCP) at the time of the solicitation in conjunction with cost proposal.

Document shall list and describe in detail all operations, inspections, tests, and maintenance tasks (in accordance with applicable Italian laws and norms) to be executed on each different lifting system type

(elevator and freight lift, electric with pulley, hydraulic direct or indirect plunge, etc.), listed on

Attachment # 1 during mandatory semi-annual and annual ITM services.

1.4 CONTRACTOR’S EMERGENCY PHONE NUMBER. Contractor shall communicate, within five (5) working days after contract award, a valid point of contact (POC) and phone number where to place all emergency calls. English language is required for responding operator at all times, including calls placed after normal duty hours.

1.5 EMERGENCY CALLS. Emergency call requires correction of conditions that constitute an immediate danger to personnel, threaten property, or required action to restore essential service (only for equipment listed in Attachment # 2). Contractor shall be at work site within two (2) hours after emergency call has been placed. Maintenance technician is required to communicate arrival time at Base

Entry Control Point to COR.

NOTE: As per Aviano AB communication system, and related external phone call fees, elevators’ automatic phone dialers will not be linked to any “Off-Base” station. Aviano AB is provided with centralized station where daily linkage of all automatic phone dialers is verified and recorded (see paragraph 1.11). Aviano AB Emergency Crew will respond to each elevator automatic calls received and, case by case, takes required action (see par. 1.14.5 for crew refreshing training request).

Emergency Crew will call maintenance personnel if needed. Once notified COR will place emergency calls to Contractor, if necessary.

1.6 EMERGENCY CALLS AFTER NORMAL HOURS (STAND-BY SERVICE). Normal hours of operation are well specified in paragraph 4.7. “STAND-BY Service” term will be used to distinguish from previous described type of calls. The Contractor is required to provide Stand-By

Service to restore essential system to operational and is required to be on site within two (2) hours after emergency call has been placed.

1.6.1 STAND-BY SERVICE REQUIRED ONLY FOR THREE IDENTIFIED FACILITIES. This

Stand-by service is intended only for those elevators as listed on Attachment # 2.

1.6.2 FACILITY MANAGER AUTHORIZED TO REQUEST STAND-BY SERVICE. This paragraph applies only for buildings listed in Attachment # 2. The appointed Facility Manager, or his representative, is authorized to call Emergency Control Center (ECC) at Fire Station and request elevator/freight lift Stand-By service after “non-standard hours” (17:00-08:00, weekends, or Italian holidays) and provide the system identification number assigned by the Contractor. All ECC Operators are authorized to place Stand-By Service calls and contact Contractor’s Stand-By POC, or Call Center.

ECC Operator will find individuals speaking Italian and call Contractor’s Stand-By POC, or Call Center, providing following information and answer questions, if any:

- System (elevator or freight lift) identification number o In return Contractor’s POC will confirm facility identification number

- Communicate reason for call (i.e. equipment does not respond to commands)

- Request service call number (as a work order number)

- Request predicted time technician will arrive at Aviano Air Base Entry Control Point

- Communicate a valid commercial number to be re-contacted if needed

ECC Operator will communicate Facility Manager, or his representative, predicted technician arrival time at Aviano Air Base Entry Control Point.

1.6.3 APPOINTED FACILITY MANAGER DUTIES DURING STAND-BY CALLS. The appointed individual will coordinate with ECC responding operator at what time the technician will be at Base Entry

Control Point. Also, the appointed individual shall coordinate vehicle/equipment inspection with

Security Forces, shall provide all assistance (including translator if elevator stand-by technician does not speak English), and escort elevator maintenance technician while on Base because technician does not have 24 hrs. Base entry pass.

1.6.4 CONTRACTOR INFORMS COR ABOUT STAND-BY SERVICE DETAILS. The Contractor will notify the COR on the next working day before 11:00 AM, for after “non-standard hours” emergency call, provide the time phone call was placed, the problem encountered (including waiting time if any), detailed description of findings, time and work executed to restore (specify temporary or permanent) equipment to operational, temporary submit work report (readable via FAX or e-mail) while waiting original Customer copy to be submitted within five (5) business days.

1.7 PREVENTIVE MAINTENANCE. Upon COR request, the Contractor will perform additional inspections and checks (same as ITM service) but with quarterly or every two months frequency (between mandatory semi-annual services) on systems where recurring problems have been detected. Additional inspection and checks are required to monitor system conditions until problem is found and properly solved. Service will be paid as any other call by number of labor hours and relative parts replaced if any.

1.8 IMMEDIATELY NOTIFY PROBLEMS. Contractor shall immediately report to COR if during emergency call responses, or during March and September periodic visits, worn or degraded parts are found, detected, or hazard conditions are not allowing system to operate safely. Contractor shall make decision if faulty system shall be turned off. Within two (2) business days Contractor shall submit a cost proposal that will safely and completely solve detected problems.

1.9 REQUEST FOR ADDITIONAL TIME. If the technician temporarily restores the equipment, however additional time is required to accomplish the repair (i.e. emergency lights or backup batteries to be researched and purchased), than the Contractor shall request additional time, within two (2) business days and submit a complete repair cost proposal to COR, to include estimated completion date.

1.10 ROUTINE CALLS. COR will submit request for repairs to be made in accordance with semi-annual inspection reports or emergency calls. The Contractor shall report to work location within one (1) business day of notification, verify problem, and provide repair estimate cost within five (5) business days to COR. Any required downtime of elevators shall be kept to an absolute minimum. Contractor must notify COR of all projected downtime and estimated time for repair. Contractor shall update “M&SC

Log”.

1.11 AUTOMATIC PHONE DIALERS MONITORING EQUIPMENT. System consists of:

MSi computer mod. AP190-001XEU all-in-one computer, INTEL CELERON 1037U, HDD

500GB, RAM 4GB, touchscreen by connected anyway by cable with keyboard and mouse, and has a power adapter/transformer

SAIET mod. OFFICE 201 dedicated multifunction telephone station

SAMSUNG mod. Xpress M2022 dedicated printer

TELELIFT (TELEDIF product Manufacturer) mod. PHILO dedicated router

RIELLO mod. iDialog IDG800 for 800VA dedicated UPS

Station consists also of electric extension with multi socket connections and adapters

Present time above listed equipment is installed in Bldg. 430 Bay # 1, ground floor “ICS Office”

MSi computer uses WINDOWS 7 operating system and certified TELEDIF program TESEO v1.3.306 to manage elevators’ Automatic Phone Dialers (APD) monitoring system.

1.12 REQUIRED SERVICES FOR AUTOMATIC PHONE DIALERS MONITORING

EQUIPMENT.

1.12.1 EMERGENCY CALLS. For monitoring assembly equipment only, the Contractor shall respond to emergency calls within 5 (five) days after call has been placed. Maintenance technician must communicate predicted arrival time to the COR 31 Civil Engineer Squadron Compound (31 CES).

1.12.2 PERIODIC SERVICES. Periodic services are required during months of March and September.

Contractor shall perform semi-annual inspection, test, and Manufacturer’s recommended maintenance service on PC, printer, phone station, router, and UPS. When work is completed, the technician shall fill and release an “inspection & test report” listing with details of all accomplished tasks and provide a copy to the COR within close of business of last programmed day. If a problem is discovered (example but not limited to: replace printer’s toner cartridge or weak UPS batteries, etc.) than the Contractor is required to notify the COR, quote, and wait for the COR approval before proceeding with the repair.

1.12.3 REQUIRED SERVICE. Services consist basically in maintaining updated computer’s programs, verify each APD correct linkage to PC, and verify all APDs settings for emergency and routine calls;

replace when deemed necessary the weak backup batteries (UPS and phone station) and printer’s toner cartridge, remove dust and keep all monitoring equipment clean.

1.12.4 AVAILABLE SOFTWARE. COR have programs’ software copies (Windows 7 and TESEO) available for system backup.

1.12.5 AUTOMATIC PHONE DIALERS (APDs). Upon COR’s request, the Contractor is also required to maintain and repairs APDs installed on elevators located at Aviano AFB; Attachment # 3

“Automatic Phone Dialers – list & data base” provides details where facilities devices are located.

1.12.6 TRAINING FOR ICS OPERATOR. Upon COR’s request, the Contractor will provide training to ICS Operator on how to:

Print “ALARM” and/or “TROUBLE” notification for COR action

Print “APD monthly report” indicating chronologically all recorded events occurred during period

Submit “APD monthly report” to COR to be properly archived

Remove/reset recorded events’ data at end of fiscal year

1.12.7 APDs MONTHLY SUMMARIZED REPORTS. Contractor is required to print and submit

“APDs monthly summarized report” for previous missing months to COR and remove/reset recorded events’ data at end of fiscal year (during September ITM service).

1.13 SUSPENDING SERVICE AND ADDING EQUIPMENT. This Contract allows suspension of services to existing equipment (i.e. facility is going under major renovation) and adding equipment

(new elevators acquired, or after facility major renovation). Process requesting service suspension or adding equipment to existing list, shall initiate with formal written communication submitted to the

Contractor 20 calendar days in advance prior to the beginning of the next cycle of scheduled visits.

Based upon “inspection & test, and maintenance tasks details” (paragraph 1.3), each equipment requires different time execution and cost.

1.14 TECHNICAL ASSISTANCE. Upon request, Contractor shall provide technical assistance for following items.

1.14.1 ASSISTING ENGINEER DURING ELEVATOR RE-CERTIFICATION INSPECTION. Upon

COR’s request, the Contractor’s technician shall assist Engineer (Ente Notificato) during mandatory

Biennial (every two years) inspections, or upon request after major repairs, provide assistance to obtain elevator system re-certification. Contractor’s technician shall execute any maneuver Engineer deems necessary to accomplish requirement, verifications, and tests.

1.14.2 EQUIPMENT DISCREPANCIES FOUND DURING RE-CERTIFICATION INSPECTION.

Contractor shall submit to the COR, within five (5) business days, a detailed cost proposal to correct discrepancies Engineer (Ente Notificato) found on equipment, components, or programming, during biennial re-certification inspection & test.

1.14.3 REPORTING STRUCTURAL or ELECTRIC DISCREPANCIES. The Contractor shall submit a detailed report and cost proposal to the COR, with all discrepancies requiring facility structure or electric system corrections found during the biennial inspection performed by the Ente Notificato.

1.14.4 ASSIST COR VERIFYING NEW or MODIFIED EQUIPMENT. The Contractor shall assist

COR while verifying new or modified systems. Contractor shall assure systems have been installed and tested properly, and verify that all documentation was provided as required by applicable IAW

European/Italian Laws and Norms. Contractor shall submit written “technical assistance inspection report” within ten (10) business days after each technical assistance inspection. The report shall include, but is not limited to, equipment location, date of inspection, total time spent assisting COR, name of inspector, overall system’s condition, and recommendations for future actions.

1.14.5 EMERGENCY MANEUVER TRAINING. Contractor is required, during the month of March, from 09:00 AM to 12:00 PM, to provide Aviano AB Fire Department personnel (Crew Leaders & F.D.

Training Responsible) with training on how to correctly execute emergency maneuver and free individuals trapped inside elevator cab. Because of day shifts the same training shall be repeated up to maximum three different days, and dates need to be coordinated. Contractor shall previously verify available written “step by step” instructions, correct/implement them if needed (i.e. identify and properly mark switches, led, valves, levers, etc. to be operated), and leave available copy inside elevator mechanical room or next to elevator control panel. Individuals shall than repeat required maneuver at eight different elevators (1403 BAMA/1, 1409 KONE, 1420 MONITOR, 1425 ELMA, 1442 RIAM, 1446 MASPERO, 1467 SCHINDLER, & 1480 BAMA/2) as per instructions received. At the end of each training session Contractor shall provide “training report” indicating total time dedicated for training, attendees’ names, time attendees participated to training, and judgment for each attendee if considered qualified or not. COR will list all attendees name, assign proper evaluation to each one, and provide comments about training session.

1.15 SERVICE REPORTS. After completion of any above described work (emergency, preventive or routine calls, and additional time to complete repair work), even if condition is completely or temporary corrected without effecting safety or system operability, technician shall provide “service report” to be signed and copy kept by COR. Each “service report” shall include date and arrival time at

Base Entry Control Point; document shall specify total waiting time at Base Entry Control Point, elevator location, total time to accomplish repairs, brief description of repairs/work executed, and name/signature of technician performing repairs. Monthly payments are based upon information indicated on “service report”.

1.16 CONTRACTOR’S AUTONOMY LIMITATION. The Contractor shall receive COR authorization prior executing any work repair exceeding total cost of €. 200.00

1.17 COST PROPOSALS SUBMITTALS. Upon COR’s request or during any inspection, the

Contractor shall submit cost proposals for specific services (as per scope terms and conditions of this contract) within 10 business days to COR. Cost proposal shall indicate separately total labor cost

(number of technician and how many hours each) and total parts/material costs (specifying unit prices and quantities). The Contractor shall proceed only after COR approval.

1.18 COST PROPOSAL SUBMITTAL FOR SYSTEM IMPLEMENTATION. The Contractor may be requested to submit a cost proposal for any system implementation (i.e. replace obsolete or broken automatic phone dialers, etc.). COR will evaluate all cost proposals submitted with commercial

Manufacturer’s unit prices and request CO assistance if needed to make any decision on how to proceed.

1.19 ORIGINAL PARTS & COMPONENTS. Contractor shall consider using only Manufacturer’s original parts. All repairs shall be in accordance with Manufacturer’s recommendations, commercial practices, and European/Italian laws and norms using parts specified by the Manufacturer. Contractor shall suggest best equivalent or higher quality/level replacement when original parts are no longer available on the commercial market.

1.20 SPARE PARTS. With the cost proposal and at beginning of each Option Year, within the first

15 calendar days of the period, the Contractor shall submit to CO for approval the best unit prices applicable for following consumable items/replaced devices:

- Neon fluorescent lights inside cab:

o 220V-15W o 220V-18W o 220V-L 30W/840 o 220V-L 36W/840 o 220V-32W circular

- Starters 4-80W

- Lights bulbs for cab runway (220V-100W-E27)

- Call buttons micro-switches

- Numbered call buttons

- Contact/control switch on cab roof opening

- Specific backup batteries:

o 12V-1.2Ah o 12V-2.3Ah o 12V-7.2Ah o ARAL 27 – 53V-0.7Ah o ARAL 62 – 12V-1.2Ah

- 6 different size of “wheels”: holding (di tenuta), head (di testa), and side (di fianco) for ELMA &

RIAM elevators included in this contract

- Hydraulic fluid

1.21 WARRANTY FOR REPAIRS EXECUTED. Contractor is required to provide 2 years warranty for repairs and any system implementation work executed IAW European/Italian laws and norms.

1.22 CONTRACTOR’S FIRST INSPECTION REPORT. The Contractor shall conduct an initial inspection of all the elevator systems within the first two months after the contract has been awarded and submit a complete report within ten (10) working days after subject inspection has been completed. On each report the Contractor shall include and specify the following:

- Elevator identification, location, date of inspection, name of inspector

- Elevator’s overall condition

- If provided documentation is complete and in accordance with European/Italian Law and Norms requirements

- List missing documentation and where/how to achieve them

- List all work necessary to accomplish European/Italian Law and Norm requirements

- Declare: “Acceptance to operate on system” or “Not willing to operate on system” as per identified non-compliance conditions

- Allow 31 CES proper time to coordinate and provide execution of all necessary corrective work

- Suggest turning off equipment considered in hazard conditions, if it constitutes an immediate danger to personnel, and can’t be promptly repaired

- Out coming reports will be raised to Leadership for prompt action prior next Mandatory Bi-

Annual Verification

1.23 COMMUNICATING CHANGES OF EUROPEAN/ITALIAN LAWS & NORMS. The

Contractor shall submit to the CO and the COR written communication referencing all changes/updates to applicable European/Italian Laws and Norms with complete list of forms and letters, to include but not limited to, system certification and communications to Authorities having Jurisdiction. If a system certification is missing, Contractor shall directly, or indicate COR how to, contact Manufacturer and/or

Installer to require and obtain three (3) copies of missing document. One copy shall be submitted to the

CO, second copy shall be submitted to the Real Property Office for filing purposes, and third copy left with “Maintenance & Service Call Log” secured next to the equipment.

2 SERVICE SUMMARY

Following Remedy applies to each item listed in Service Summary: “Any service not performed within the required Performance Threshold will be reported in the annual evaluation (CPARS)”.

Item Performance Objective Par. Performance Threshold Remedies

1 Mandatory ITM Service –

ELEVATORS – Executed on each system and automatic phone dialer

(biannual).

1.1 100% per cycle

All unit services must be performed IAW Italian UNI

EN 81-1/2 and Article 15 of

DPR № 214/10

If performance threshold is not met then the COR will apply 2 units low score annotation.

2 Mandatory ITM Service –

CHAIR & FREIGHT LIFTS

– Executed on each system

(annual).

1.1.1 100% per cycle

All unit services must be performed IAW Italian UNI

EN 81-1/2 and Article 15 of

DPR № 214/10

If performance threshold is not met then the COR will apply 2 unit low score annotation.

3 Mandatory ITM Service –

Scheduled program submitted in time.

1.1.2 50% per year

(1/2 = 1 late submittal every two)

Re-submit and the COR will apply 1 unit low score annotation.

4 ITM Reports – Provided for each system at work completion (biannual).

1.1.4 100% per cycle

All unit services must be performed IAW Italian UNI

EN 81-1/2 and Article 15 of

DPR № 214/10

Re-submit and the COR will apply 2 unit low score annotation.

5 Maintenance & Service Call

Logs (Libretto dell’Ascensore) – filled out for each system, kept in place, and updated all time.

1.2 100% performance

All unit services must be performed IAW Italian UNI

EN 81-1/2 and Article 15 of

DPR № 214/10

Re-submit and the COR will apply 5 unit low score annotation.

6 Emergency Calls – Response time within 2 hours from call

(s) placed & communication of arrival time on site.

1.5 87% per month

(3 late response and/or 3 times not notifying arrival time)

The COR will apply 2 unit low score annotation.

7 Stand-By Service –

Response time within 2 hours from placed emergency call.

1.6 100% of performance threshold

The COR will apply 5 unit low score annotation.

8 Stand-By Service – Submit original Service Report within 5 business days.

1.6.4 100% of performance threshold

The COR will apply 5 unit low score annotation.

9 Preventive Maintenance –

Executed as per request.

1.7 87% per month

(3 late responses)

The COR will apply 2 unit low score annotation.

10 Immediately Notify

Problems – Communicate problems & actions taken.

Cost proposal provided within 2 business days.

1.8 100% of performance threshold

The COR will apply 2 unit low score annotation.

11 Request for Additional Time

– Cost proposal and estimated completion date submitted within 2 business days for work requiring additional time.

1.9 80% every five situations

(1 time every five situations requiring additional time)

The COR will apply 2 unit

12 Routine Calls – Conduct survey, submit cost proposal, & communicate predicted downtime (completion date) provided within given time, update “M&SC Log”.

1.10 80% every five calls

(1 time every five calls)

Re-perform and/or re-submit, and the COR will apply 2 unit low score annotation.

13 Emergency Calls for

Monitoring Equipment:

– Response time within 5 hours call has been placed.

– Arrival time at CE communicated as required.

1.12.1 50% every two requests

(1 time late every two requests)

The COR will apply 2 unit low score annotation.

14 Monitoring equipment –

Periodic services reports submitted for each system at work completion.

1.12.2 50% every cycle

(1 time late) The COR will apply 2 unit low score annotation.

15 Required Services –

Updating computer operating programs, assure functioning of related equipment (router, printer, UPS, APDs, etc.).

1.12.3 100% of performance threshold

The COR will apply 5 unit

16 Verification and repair or replacement of APDs.

1.12.5 100% of performance threshold

Re-perform and the COR will apply 5 unit low score annotation.

17 Training ICS Operator. 1.12.6 100% of performance threshold

Re-perform and the COR will apply 2 unit low score annotation.

18 Print APD monthly summarized reports & during month of September remove/delete recorded data.

1.12.7 100% (twice a year, March

& September, during periodic service)

Re-perform and the COR will apply 2 unit low score annotation.

19 Assist Engineer During

Elevator Re-Certification

Inspection – Execute any maneuver Engineer deems necessary to test/evaluate components/system.

1.14.1 100% of performance threshold

If service is not performed within the required timeframe a percentage will be deducted from the monthly fee – the percentage deducted will be calculated by the Contracting

Officer (CO).

20 Submit written report for equipment, components, or programming discrepancies, found by Engineer during re-certification inspection, within 5 business days.

1.14.2 75% every four noticed issues

(1 time late every four noticed issues)

The COR will apply 5 unit low score annotation.

21 Report structural or electric discrepancies, found by

Engineer during re-certification inspection.

1.14.3 75% every four noticed issues

(1 time late every four noticed issues)

The COR will apply 5 unit low score annotation.

22 Assist COR Verifying New or Modified Equipment –

Assure systems have been installed and tested properly, and complete documentation was provided as per applicable Laws & Norms.

1.14.4 100% of performance threshold

If service is not performed within the required timeframe a percentage will be deducted from the monthly fee – the percentage deducted will be calculated by the CO.

23 Emergency Maneuver

Training – Provide three sessions of full training to

Aviano AB Fire

Department personnel

(Crew Leaders & FD

Training Responsible) during the month of March.

1.14.5 100% of performance threshold

If coordinated but not executed there will be no payment deduction, but the

COR will apply 5 units low score annotation

24 Required training includes also practicing at each eight different types of elevators, and verify individuals if qualified to execute emergency maneuver.

Submit training report as specified.

1.14.5 100% of performance threshold

If coordinated but not executed there will be no payment deduction, but the

COR will apply 5 units low score annotation

25 Service Report – Submit service reports at work completion for each work executed. Report must include all required data.

1.15 100% of performance threshold

If service is not performed within the required timeframe a percentage will be deducted from the monthly fee – the percentage deducted will be calculated by the CO

26 Submit Cost Proposal – Cost proposal submitted within 10 business days and indicates separately labor and materials.

1.17

1.18

75% every four requests

(1 time late every four requests)

Re-perform and the COR will apply 2 unit low score annotation.

27 Original Parts &

Components –Repairs executed with original spare parts, or equivalent/higher quality, or Manufacturer’s recommendations, commercial practices, and applicable Laws & Norms.

1.19 100% of performance threshold

Re-perform and the COR will apply 1 unit low score annotation.

28 Spare Parts – Provide unit prices for listed parts

(annually).

1.20 100% of performance threshold

If the applicable price list is not submitted within 15 days of beginning of each option period and approved by the

CO, then the old price list will remain valid until the new one is received and approved.

29 Warranty for Repairs

Executed – IAW the commercial standards practices (European/Italian regulations and norms), even after contract termination.

1.21 100% of performance threshold

Re-performance of the subject repair at no cost to the

US Government and then

COR will apply 2 units low score annotation.

30 Contractor’s First Inspection

Report within 10 working days, after inspection is completed. Contractor shall submit a properly filled out report for each system listed on Attachment # 1.

1.22 100% of performance threshold

If the inspection has been completed, then a percentage fee will be deducted from the total amount on Line Item

0001. The percentage fee will be calculated by the CO.

31 Communicating Changes of European/Italian Laws

& Norms – Submit communication referencing latest changes/updates to applicable Laws & Norms with complete list of forms and letters required. Indicate also how to achieve missing documentation if any.

1.23 100% of performance threshold

If the Contractor fails to communicate any changes to laws and regulations applicable for this type of maintenance within 15 days of required applicability of such changes, then it will be reported in the annual evaluation (CPARS).

2.1 PERFORMANCE OBJECTIVES. Performance objectives are based on the tasks identified in this PWS and establish the criteria for inspections. Contractor’s performance will be assessed against these performance objectives.

2.2 PERFORMANCE THRESHOLDS OR LACK THEREOF. Performance thresholds have been established to identify the acceptable number of complaints or discrepancies found within related observation period, before COR submits a Contract Discrepancy Report (CDR) to the CO. If the Contractor’s performance exceeds the performance threshold established, the

COR will inform the Contracting Officer who in turn take appropriate actions.

2.3 NON-PERFORMANCE. If the Contractor fails to perform service, fails to re-perform service satisfactorily or cannot re-perform due to frequency requirements, the CO will take appropriate actions for non-performance in accordance with FAR 52.212.4, Contract Terms and

Conditions-Commercial Items.

2.4 CONTRACTOR’S RESPONSIBILITY. The Contractor shall be responsible to perform all tasks described in this PWS not addressed in the Service Summary.

2.5 PERFORMANCE EVALUATION. Performance of this service will be evaluated to determine whether it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance.

3. PERIODIC SURVEILLANCE/INSPECTION

3.1 PERIODIC SURVEILLANCE/INSPECTION. Periodic surveillance/inspection is the type of surveillance that is based upon selecting samples for evaluation on other than 100 percent inspection or on a statistically random basis. Selecting this tool to determine a Contractor’s compliance to contract requirements can be quite effective and allows CORs to establish confidence in the Contractor while not consuming a significant amount of time. An example of periodic surveillance is weekly inspections when CORs choose the location and time in other than a statistically random basis.

3.2 ONE HUNDRED PERCENT INSPECTION. One hundred percent inspection is exactly what the title implies: inspecting a requirement every time it occurs. Use of this technique may be appropriate in the surveillance of contract requirements that (1) have especially critical impact on mission accomplishment or safety (2) occur infrequently, or (3) have stringent requirements.

4. GOVERNMENT SERVICES

4.1 UTILITIES. The Contractor shall be allowed the use of utilities necessary to accomplish work under this contract. Typical electric power available is 220 V, 2 phases, 50

Hz. All connections required to provide the service shall be at the contractor’s expense.

Contractor shall make every effort at utilities conservation.

4.2 TOILET FACILITIES. Contractor shall be allowed the use of restroom facilities within the work area.

4.3 DAMAGES TO ANY GOVERNMENT PROPERTY. The Contractor is responsible to avoid damages to any Government property during the performance of this requirement. If any damage (s) occurs and it has been proven and documented, the Contractor shall replace or repair the damages within 5 working days at no cost to the U.S. Government.

5. GENERAL INFORMATION

5.1 QUALITY CONTROL. Contractor shall develop and maintain a quality control program to ensure maintenance and repair services are performed in accordance with this PWS, appropriate Manufacturer’s recommendations, commercial practices, and European/Italian Laws and Norms. Contractor shall develop and implement procedures to identify and prevent recurring defective services. As a minimum, Contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Summary. A copy of

Contractor's QCP (inspection, test, & maintenance tasks details) shall be submitted with the bid proposal for technical evaluation and approval. Proposed changes to semi-annual inspections & tests scheduled program shall be submitted to the CO for approval no later than two (2) weeks prior to the proposed implementation date. Contractor shall appoint a Quality Control Inspector

(QCI) to whom customer complaints can be directed. QCI’s name and contact number shall be submitted to the CO upon contract award or as changes occur.

5.2 QUALITY ASSURANCE. US Government will periodically evaluate Contractor’s performance in accordance with the Government Quality Assurance Service Plan (QASP).

5.3 GOVERNMENT REMEDIES. CO shall follow FAR 52.212-4 requirements, Contract

Terms and Conditions for Commercial Items (May 2015), for Contractor’s failure to correct nonconforming services based on Service Summary (paragraph 2) listed above.

5.4 NORMAL HOURS OF OPERATION. (Not applicable for Emergency Service Calls on Mission Essential buildings: 946, 1302, & 1462). Unless otherwise approved by CO, Contractor must schedule all services required by this Performance Work Statement between

0800 and 1700, Monday through Friday. At beginning of each calendar year CO will provide an updated list of American and Italian Holidays. The Contractor is not required to provide scheduled services on the following American and Italian holidays:

a. AMERICAN HOLIDAYS

New Year’s Day January 1st

Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Independence Day As stated on current year calendar

Labor Day 1st Monday in September

Columbus Day 1st Monday in October

Veteran’s Day As stated on current year calendar

Thanksgiving Day 4th Thursday in November

Christmas Day December 25

b. ITALIAN HOLIDAYS

New Year’s Day January 1st

Epiphany January 6th

Easter Monday As stated on current year calendar

Aviano local patron Saint’s Day As stated on current year calendar

Liberation Day April 25th

Italian Labor Day May 1st

Republic Day June 2nd

Assumption Day August 15th

All Saints November 1st

Immaculate Conception December 8th

Christmas Day December 25th

Saint Stephen Day December 26th

NOTE: American holidays falling on a Saturday are observed on the previous Friday.

American holidays falling on a Sunday are observed on the following Monday. Copy of

“current year calendar” is available upon request.

5.5 EMERGENCY SERVICE CALL FEES. Contractor is required to propose emergency call fees for normal and after normal hours. Fee will only cover cost for maintenance technician to reach Aviano AB and return to previous work site. Any waiting time (to access or to exit) at

Base Entry Control Point exceeding one hour shall be indicated on “service report” but separated from total work time spent to perform emergency repair.

5.6 EMERGENCY CALLS PERFORMED AFTER NORMAL HOURS. Emergency

call may require the Contractor to accomplish the repair and/or to obtain the necessary spare parts after normal duty hours. In this case, the technician shall immediately verify spare parts availability and coordinate with requestor (Facility Manager or his representative) when to return on site to complete the repair.

5.7 WORK SITE AND RECONSTITUTION. Work sites are subject to inspection, and shall be kept clean and in good condition at all times. Contractor shall enclose the work area in such a manner as to prevent unauthorized personnel from accessing the site during work in progress. Contractor shall place approved signs indicating the extent of the work area.

Contractor shall keep items or material within his site or possession. Contractor shall ensure the work area is secured, cleaned, and restored to original conditions at the end of each work day and/or upon completion of work, at no additional cost to the U.S. Government

6. SPECIFIC REQUIREMENTS

6.1 QUALIFICATIONS. Contractor personnel shall be certified to perform maintenance of elevators in accordance with European/Italian laws and norms, specifically Article 15.1 DPR

№ 214/10, DLgs 81/08 and DM 37/08.

6.2 ENGLISH LANGUAGE PROFICIENCY. Contractor shall provide a Representative to interact with the US Government personnel. Representative must be able to read, write, speak, and understand the English language sufficiently to facilitate performance of this PWS.

All written correspondence from Contractor shall be in English.

6.3 ALCOHOL & DRUGS. The consumption of and/or being under the influence of alcohol (to include smelling of alcohol) or drugs while on duty is strictly prohibited. At the direction of the CO, Contractor Personnel found to be or suspected to be under the influence of alcohol or drugs during duty will be immediately removed from duty. Upon notification, the

Contractor shall provide a qualified replacement immediately and at no additional cost to the

Government.

6.4 SAFETY. During pre-performance meeting the Contractor will be briefed by Base

Safety Personnel on potential hazards for all work areas concerned. Contractor shall ensure all personnel engaged in this requirement observe and comply with all Air Force Occupational

Safety and Health (AFOSH) Standards and applicable European/Italian Laws and Regulations concerning safety, to include but not limited to Italian Law Decree 81-08, while performing under this Performance Work Statement.

6.4.1 PERSONAL PROTECTIVE EQUIPMENT. The Contractor shall furnish all his employees with the necessary personal protective equipment (PPE) and clothing to safely perform assigned duties.

6.4.2 WARNING SIGNS. Contractor shall display warning signs in areas where the assigned duties are performed and may cause hazards to Government Personnel or Customers in the area.

6.4.3 PROMPTLY REPORT INJURIES. If Contractor’s employees, or Government

Customers, are injured or Government assets are damaged, the Contractor shall promptly inform the COR who, in turn, will inform the 31 FW/SEG (commercial phone number 0434-30-8240, Bldg. 1413, Area F) and 31 CONS/LGCB. If injuries are life threatening, the Contractor shall contact immediately “911”.

6.4.4 SAFETY PLAN. Contractor shall provide a written safety plan. The safety plan shall identify the Contractor’s safety organization, responsibilities, method of program implementation and corrective actions to be taken when necessary. Contractor shall provide evidence of employees training with regards to best practice, fire emergency, first aid, and occupational health and safety regulations in accordance with Italian regulations and norms.

6.5 SECURITY REQUIREMENTS. Work sites may include controlled or restricted areas. To ensure site access and availability of escorts, Contractor shall coordinate work within these areas with COR at least three (3) days prior. Any work delays due to security requirements shall be annotated on “service report”.

6.6 NOISE CONTROL. Contractor shall comply with all applicable country, local, and installation laws, ordinances, and regulations relative to noise control, including base quiet hours

(2200-0600 daily).

6.7 WELDING. Prior to any welding or cutting using a high temperature cutting device

(such as cutting torches or arc welders), Contractor shall obtain a welding permit from the

Aviano Air Base Fire Department (Area F, Bldg 1434, Fire Prevention Office, 632-7530).

Contractor shall provide a copy to the COR prior to any welding or cutting operations and have the permit onsite during these operations.

6.8 UNSAFE CONDITIONS. If Contractor encounters a condition in any elevator system posing a safety hazard, Contractor shall immediately suspend system operability and ensure it cannot be activated by unauthorized personnel. Contractor shall post “Out of Service” signs in both English and Italian. Contractor shall notify the COR of conditions encountered, actions taken, and recommendations to return system into full and safe operability. Suspension of systems shall not interrupt preventive maintenance services.

6.9 INTERRUPTION OF UTILITIES. Contractor shall not interrupt utilities until approval is received from the COR. Contractor shall submit requests for utilities interruption in writing at least 3 duty days in advance. Requests shall indicate the type of utility to be interrupted, type of operation requiring the interruption, date, and duration. Interruptions, to the maximum extent possible, shall be scheduled for days/hours that will minimize the impact to base activities (such as non-duty hours).

6.10 CHANGES TO STANDARDS. Contractor shall inform the COR in writing regarding changes in related applicable European/Italian Laws, Norms, Codes and Standards no later than

30 days prior to the effective date.

6.11 DISPOSAL. Contractor shall not use base refuse containers to discard parts and materials generated while performing work under this requirement. All parts and materials shall be transported and discarded by Contractor, in accordance with Base regulations and all applicable European/Italian norms, at authorized off Base sites at no additional cost to the US

Government.

7. CONTRACTORS FULL-TIME EQUIVALENT REPORTING.

7.1 CONTRACTOR MANPOWER REPORTING FOR CONTRACT

PERFORMANCE WORK STATEMENT. The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Aviano Air Base “Elevator Maintenance and Repair” service, via a secure data collection site. The Contractor is required to completely fill in all required data fields at

“http://www.ecmra.mil”. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September.

While inputs may be reported any time during the FY, all data shall be reported no later than 31

October (*) of each calendar day. Contractors may direct questions to the CMRA help desk.

(*) Reporting Period: Contractors are required to input data by 31 October of each year.

7.2 USES AND SAFEGUARDING OF INFORMATION. Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

7.3 USER MANUALS. Data from Air Force services requirements must be input at the Air

Force CMRA link. However, user manuals for Government personnel and Contractors are available at the Army CMRA link at “http://www.ecmra.mil”.

8. APPENDICES

- Attachment # 1 Systems’ List and Descriptions

- Attachment # 2 Essential Systems requiring Stand-By Service

- Attachment # 3 Automatic Phone Dialers – list and data base