Attachment_1_Papa_Translator_PWS.docx

PERFORMANCE WORK STATEMENT

FOR PAPA AB, HUNGARY US NATIONAL SUPPORT ELEMENT HUNGARIAN/ENGLISH TRANSLATOR SUPPORT

GENERAL: The purpose of this contract is to establish an on-call Hungarian/English translator with administrative assistance for US personnel and their dependents stationed at Papa, Hungary. The primary emphasis of the position is to provide translation and limited administrative services for US personnel of the Heavy Airlift Wing, the US National Support Element (USNSE), and their dependents as directed by the USNSE Commander or Superintendent who shall serve as Contracting Officer Representatives.

0. DESCRIPTION OF SERVICES

1.1.1. Contractor shall provide oral Hungarian/English translation services as required during both standard and emergency work hours.

1.1.2. Oral translation must be done simultaneously as communication occurs. Contractor will provide face-to-face Hungarian/English translation as directed by the USNSE Commander or Superintendent. Contractor may be required to assist in and/or generate meeting minutes as required for any meetings in which they provided oral translation services. The Contractor will be given 3 days to generate such meeting minutes as required by the USNSE Commander or Superintendent.

1.1.3. Contractor will also provide written Hungarian/English translation services as required during both standard and emergency work hours.

1.1.4. Contractor shall complete written translation services at a rate of 20 document pages per work day. There is no limit to the number of document pages that may be required to be translated.

1.1.5. Contractor shall provide instruction on the process for applying r the Value Added Tax (VAT) Exemption Certificate, and when requested will submit the package for VAT reimbursement. US personnel or their dependents may only request VAT reimbursement by the Contractor once per Fiscal Year per family, and must present the required documentation in an orderly and complete fashion. The Contractor will complete the requested VAT submission within 14 duty days of receiving all required documentation. If any US personnel member wishes to obtain additional VAT reimbursement submissions, he will have to acquire services from a private organization

1.1.7. Contractor will be required to assist in oral and written translation services during meetings, at local hospitals, during business interactions with off-base vendors and other such required instances in which Hungarian/English translation is needed by the Government or US personnel and their dependents.

1.1.8. Standard work hours/days (Ref. CLIN 0001 and associated Option CLINs): Standard service work hours will be from Monday through Friday, 0800-1700. Adjustments to these work hours/days may be made by the Contracting Officer with 48 hours advanced notice to the contractor at no additional cost to the Government.

1.1.9. Emergency/On-call work hours (Ref. CLIN 0002 and associated Option CLINs): Emergency/On-call service shall be available during non-standard work hours, weekends and holidays and be available 24 hours a day/7 days a week/365 days a year.

1. SERVICE SUMMARY.

2.1.1. Quality Control. The contractor is responsible for implementing and maintaining its own Quality Control Plan (QCP) to ensure that the requirements of the contract are provided as specified. The contractor shall submit to the Contracting Office or COR, copy of the Quality Control Plan within 30 days after contract award.

2.1.2. Quality Assurance. The Government will evaluate the contractor’s performance under this contract using the method of surveillance as specified below. All surveillance observations will be recorded. When an observation indicates defective performance, the COR will request the Program Manager (PM) to acknowledge the observation in writing.

2.1.3. The following table summarizes Performance Objective and Performance Threshold:

Oral Translations: Provide oral Hungarian/English translation services as required during both standard and emergency work hours.

Oral translation must be done simultaneously as communication occurs. Provide face-to-face Hungarian/English translation as directed by the USNSE Commander or Superintendent. May be required to assist in and/or generate meeting minutes as required for meetings in which they provided oral translation services. The Contractor will be given 3 days to generate such meeting minutes as required by the USNSE Commander or Superintendent

1.1. 1 thru

1.1.2 and 1.1.7

98% and no more than two(2) valid customer’s complaints per month

If Performance Threshold for Oral Translations is exceeded then the CO will determine the percentage of monetarydeduction to be applied on the monthly fee.

If meeting minutes are not provided within the required 3 days then it will be reported in the annual evaluation report (CPARS) for the indicated performance period.

Written Translations: Provide written Hungarian/English translation services as required during both standard and emergency work hours.

Complete written translation services at a rate of 20 document pages per work day. There is no limit to the number of document pages that may be required to be translated. Assist in oral and written translation services during meetings, at local hospitals, during business interactions with off-base vendors and other such required instances in which Hungarian/English translation is needed by the Government or US personnel and their dependents.

1.1.3 and 1.1.4 and 1.1.7

98% and no more than two (2) valid customer complaints or COR inspections and occurrence of non performance.

If Performance Threshold for written translations is exceeded then the CO will determine the percentage of monetary deduction to be applied on the monthly fee.

And it will be reported in the annual evaluation report (CPARS) for the indicated performance period.

98% and no more than two (2) valid customer complaints or COR inspections and occurrence of non performance.

If Performance Threshold for VAT exemption Certificate application is exceeded then the CO will determine the percentage of monetary deduction to be applied on the monthly fee.

And it will be reported in the annual evaluation report (CPARS) for the indicated performance period.

and 1.1.9

98% or no more than two (2) valid customer complaints or COR inspections and occurrence of non performance.

If Performance Threshold for Standard hours of operation is exceeded then the CO will determine the percentage of monetary deduction to be applied on the monthly fee.

And it will be reported in the annual evaluation report (CPARS) for the indicated performance period.

3.1. RESPONSIBILITIES

3.1.1. Contractor will provide cell phones and be responsible for costs associated with all communication with the phone during the performance of this contract service.

3.1.2. Contractor will provide a fuel subsidy to its employees for any travel related to official duties, up to 30,000 HUF per month.

3.1.3. Contractor shall provide services only with the coordination from the USNSE Commander or Superintendent or Contracting Officer.

3.1.4. Contractor will be responsible for transportation of self to and from translation locations. Range of contractor travel will begin at Papa AB, Hungary and may extend for a 50 km radius. Any travel beyond this radius will be coordinated with the USNSE Commander or Superintendent or Contracting Officer and physical transportation provided by the Government. Per Diem and other associated costs of travel outside of this radius are not covered by this contract.

3.1.5. Contractor will provide two translators on site during the standard work hours listed in paragraph 2.1.3. above. Contractor will provide the Contracting Officer and COR with, at minimum, 2 translators that can be available for both standard and emergency/on-call translations services. The information on these translators must be made available prior to award of this contract. This minimum number will allow the Government to coordinate on-site passes for access to these translators to prevent unnecessary delays during emergency translation requirements.

3.1.6. Contractor shall provide a weekly written status report of services provided during that time duration to include the specific services provided (off-site translation assistance, meeting coordination, etc). This report will be provided to the USNSE Commander or Superintendent or Contracting Officer electronically or written, as requested.

3.1.7. Contractor shall attend monthly meetings with the USNSE Commander or Superintendent or Contracting Officer in order to conduct feedback and identify any needed assistance or follow up on any processes.

4.1. GOVERNMENT FURNISHED EQUIPMENT (GFE)

4.1.1. The Government (i.e. USNSE) may provide a Global Positioning System (GPS) to the contractor when directions are needed. This GPS must be signed for by the contractor at the time of pickup for use and return and it will be under the contractor’s responsibility during the time in which the contractor has control of the item. This GPS unit is not guaranteed to be available by the Government at all times and the contractor may be required to assist in determining travel directions themselves.

4.1.2. The Government shall provide the following items in the contractor’s workspace:

NOTE: The contractor is responsible for inventorying all items listed above with the COR and accepting them in writing. This written acceptance must be given to the Contracting Officer within 7 days of contract award. All GFE items are accepted ‘as is’ and must be maintained by the contractor in such condition as accepted until turned in by the contractor at the end of contract performance, normal wear and tear excluded.

5.1. PERSONAL QUALIFICATIONS & REQUIREMENTS

5.1.1. Contractor must provide translation/administrative employees that are able to communicate clearly by speaking and writing fluently and clearly in both the Hungarian and English language. Contractor employees must have translator experience with public speaking, proofreading, and interpretation. The contractor’s employee attire must be suitable for a business office setting. The Contracting Officer may require the contractor to replace those employees that do not meet the requirements listed on this paragraph, with 14 days’ notice, if it is deemed that they cannot translate/communicate in an adequate fashion and do not conform to a professional appearance.