Custodial Services PWS.pdf

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PERFORMANCE WORK STATEMENT

(PWS)

FOR

AVIANO AIR BASE

CUSTODIAL SERVICES

(22 JUNE 2012)

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Table of Contents

Section Number and Title Page Number

PARAGRAPH TITLE PAGE #

1. Description of Services 3

2. Services Summary 12

3. Government Furnished Property and Services 14

4. General Information/Miscellaneous Requirements 15

5. Appendices 23

APPENDICES PAGE #

Appendix A Air Force Custodial Standards 24

Appendix B

Estimated Square Meters and Cleaning Level

Provided as a separate document

Appendix C

Floor Plans

Provided as a separate document

Appendix D Required Reports/Forms 43

Appendix E Employee Statement Form 44

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PERFORMANCE WORK STATEMENT (PWS) FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment, and qualified personnel necessary to ensure that custodial services are performed at Aviano Air Base, Italy, in a manner that will maintain a satisfactory facility condition and present a clean, sanitary and professional appearance.

The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service

Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common

Levels of Service Standards. Facility cleaning levels and estimated square meters are established in Appendix B, Estimated Square Meters and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, HAF standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 1.8 meters (72 inches) height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The contractor is not responsible for replacement of plastic trash bags.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, FOR OFFICIAL USE ONLY Page 4 of 45 and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within 1.8 meters or 72 inches of the floor) shall be clean.

Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.1.1 Sign-In-Sheet. The Contractor is required to establish and maintain a sign-in sheet for each restroom. The sheets are to be posted by contract personnel in each bathroom.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners/bags. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1 Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. The contractor shall ensure carpets are dry by 0700 hours the following duty day.

1.3.3. Periodic Glass Cleaning. This includes all interior and exterior windows and glass surfaces above

2.50 meters. All windows shall be clean and show no traces of film, dirt, smudges, water, or any other foreign matter.

1.3.4. High Dusting. This includes all surfaces above 1.80 meters up to 16.00 meters. Surfaces must be free of dust, lint, cobwebs, and liter. Surfaces include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, or any additional items.

1.4 Special Cleaning Requirements (Level 4 Cleaning). The Contractor shall accomplish all cleaning tasks

IAW 1.1, 1.2, 1.3, and 1.4 as appropriate for Special Requirement Facilities (Youth Centers, School Age

Programs, and Fitness Centers), identified in Appendices A and B, in order to meet the requirements of this

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PWS and the Services Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF

Common Levels of Service Standards.

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI34-248 Child Development Centers, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. Normal operating hours for Aviano AB CDCs are from

0630-1800. In addition, the first Friday of each month, the Area F CDC (Bldg 1476) is open for extended hours from 1830-2200 and the Area 1 CDC (bldgs 170 and 174) are open for extended hours on the third

Friday of each month from 1830-2300. All cleaning requirements will be performed either before or after

CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center.

1.4.2.1 In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in

Child Care Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth

Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services

Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-248, 5.3.2)

c. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2 Criminal Background History Check Procedures. Potential contract employees shall report to the Services Squadron Security Monitor to initiate and complete a Questionnaire for Non-Sensitive

Positions. During this time, the Security Monitor shall request the individual obtain and complete an

Applicant Fingerprint Card from the Aviano AB Security Forces Squadron located in building 1420.

The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee.

The IRC must be completed before the contract employee is authorized to work in the Child

Development and Youth Centers. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer

(CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on Aviano AB with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical

Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Contractor employees have the right to obtain a copy of the background check report from the

Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of

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The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. No contract employee shall be allowed to work on Aviano AB with an unfavorable or derogatory report.

c. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 Required Training. All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-

248, 5.4.4) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth

Activity Center receives this training.

1.4.4 Immunizations. All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFJI-48-110, “Immunizations and

Chemoprophylaxis” prior to an employee being allowed to work. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles

Rubella Tetanus

Diphtheria Polio

Hepatitis B Varicella

Tuberculosis Skin Test

1.4.4.1 Required Documentation. The Contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2 All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7)

1.4.5. Cleaning Requirements Child Development Center. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1 Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

a. Cleaning Solution: Use of soap and water to remove visibly soiled areas.

b. Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. - Examples:

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1. Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

2. Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

3. Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

4. Commercial Disinfectants follow manufacturer’s instructions.

c. Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment. Examples:

1. Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily. Must be left on for 2 minutes to be effective.

2. Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4 Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The

Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6 Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8 Clean/Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9 Sweep/Mop Children’s Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

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1.4.5.10 Non-carpeted floor maintenance. The Contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The Contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11 Vacuum. The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.5.12 Carpet Maintenance. The Contractor shall shampoo all carpet in accordance with the standards as listed in Appendix A. To avoid disruption of daily operations, carpet cleaning shall be scheduled on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13 Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14 Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15 Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.16 Dusting. Low dusting includes surfaces within 1.8 meters (6 feet) of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 1.8 meters (6 feet) up to 3 meters (10 feet). Surfaces include tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, or additional items.

1.4.5.17 Windows/Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18 Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19 Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6 Special Requirements (And Level 4 Cleaning). The contractor shall accomplish all cleaning tasks

IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age

Program, Fitness Center and DeCA), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix

A, AF Common Levels of Service Standards.

1.4.6.1 Tile Floor Coverings (Ceramic, Terrazzo, Vinyl, etc.) and Specialty Floors: Floor maintenance may include techniques of sweeping, wet/damp mopping, machine scrubbing, dry or spray buffing, stripping, sealing, and application of wax or other suitable floor finish. The floor must always have a shiny surface. The Contractor shall use a floor care program based on generally accepted procedures and standards of care for the type of floor covering in the commissary.

1.4.6.1.1 Vinyl Composition Tile (VCT): VCT is the floor covering most widely used in commissaries. In the absence of the VCT manufacturer's floor care specifications, the Contractor shall develop a floor care program based on general guidance such as that available from the Resilient Floor

Covering Institute or similar sources. A properly maintained VCT floor shall have a uniform coating of non-skid floor finish and present a uniform glossy appearance.

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1.4.6.1.2 VCT Slip-Resistant Floors: VCT Slip Resistant floor covering is installed in those areas of newer commissaries in which the potential for slip accidents is greatest. In the absence of the VCT manufacturer’s floor care specifications, the Contractor shall develop a floor care program based on general guidance such as that available from the Resilient Floor Covering Institute or similar sources.

A properly maintained VCT slip resistant floor shall be free of dirt and grit, if consistent with a specific brand shall have a uniform coating of floor finish designed for use on VCT slip-resistant tile, and shall present a uniform semi-glossy/matte appearance.

1.4.6.1.3 Ceramic/Terrazzo: In the absence of the ceramic/terrazzo manufacturer’s floor care specifications, the Contractor shall develop a floor care program based on general guidance regarding procedures and standards of care for this type of floor covering. A properly maintained ceramic/terrazzo floor shall be free of dirt and grit, if consistent with a specific brand shall have a uniform coating of floor finish designed for use on ceramic/terrazzo tile, and shall present a uniform glossy appearance.

1.4.6.1.4 Carpeted Floors: Includes techniques of vacuuming, spot removal, and shampooing. A properly cleaned carpet is free from lint, dust, dirt, food particles, gum, and stains.

1.4.6.1.5 Concrete Floors: Includes techniques of sweeping and wet/damp mopping or machine scrubbing. Items that are easily movable, e.g., pallets, wheeled and powered equipment, etc. shall be moved as required to clean floors, and returned to original locations after cleaning is completed. A properly cleaned floor is free of dust, debris, standing water, dirt, food residue and other soiling materials.

1.4.6.1.6 Asbestos Materials: There is Asbestos Containing Materials (ACM) or Presumed Asbestos

Containing Materials (PACM) in the commissary. The Contractor shall perform housekeeping practices on asphalt and vinyl floors containing ACM or PACM IAW current OSHA requirements (29

CFR 1910.1001).

1.4.6.1.7 Floor Spot Cleaning: Involves the picking up of cardboard, spills, food residue, and other debris from floor areas. A properly spot-cleaned floor is free of loose cardboard, spills, food residue, or any other debris.

1.4.6.2 DeCA Special Requirements.

1.4.6.2.1 Compliance with Standards. The Contractor shall use only cleaning/sanitizing/degreasing agents which have been approved for specific use on food contact surfaces by the United States

Department of Agriculture (USDA) or the Food and Drug Administration (FDA) in accordance with

21 CFR 178.1010, Sanitizing Solutions. These products must be used in accordance with

Environmental Protection Agency (EPA) approved manufacturers' label use instructions and only for the specific purpose for which they have been approved. The Contractor shall use sanitizer test kits to determine that sanitizers meet the required strengths. The Contractor shall keep Material Safety Data

Sheets (MSDSs) for all hazardous chemicals used under the contract on the premises and available for review by Contractor and Government personnel as required by Occupational Safety and Health

Administration (OSHA) Standard 29 CFR 1910.1200, Hazard Communication.

1.4.6.2.2 Day Custodial. Day custodial refers to custodial tasks that are normally done during hours when the commissary is open for business, when custodial care is generally limited to rapid response and quick fix action necessary to maintain clean and safe conditions.

1.4.6.2.3 Sales Floor Maintenance General. Proper floor maintenance results from a program of care that includes: consideration of the age and type of floor covering and of specifications for care provided by manufacturers or industry groups; use of equipment, supplies, and procedures that are consistent with specifications for floor type; and employment of personnel trained in proper floor care procedures. Floor maintenance is defined to include moving or tilting furniture, trash receptacles, FOR OFFICIAL USE ONLY Page 10 of 45 shopping carts, carry-out carts, handicapped carts, mobile merchandisers, display case bumper guards, and other easily moveable items to permit maintenance of the floor underneath; and returning all items moved to their original locations following completion of floor care operations. Merchandisers are defined as racks/ "off shelf" fixtures of various types situated throughout commissaries to display products usually purchased on impulse. Some merchandisers are designed to be mobile or easily moveable while some are not easily moveable because of their size, weight, etc. "Front end merchandisers" refer specifically to those merchandisers which are located next to the cash registers at the inside end of checkout lanes and are used to display items such as candies, chewing gums, batteries, razor blades, etc. The entire floor shall be free of debris, streaks or film, scuff or heel marks, dirt/wax build-up, food residue, scratches or other stains or discoloration. In addition, floor maintenance operations include removing splash marks, floor cleaning solutions and mop streaks from baseboards, furniture, trash receptacles, gondolas, display cases, shelf bases, checkout stands, display case bumper guards, and other store fixtures.

1.4.6.2.4 Underneath Cleaning Store/Sales Area. The contractor shall sweep and mop the undersides and floor areas beneath shelves/gondolas, end cap and other off shelf displays and non-mobile merchandisers. Gondola is defined as a shelf or group of shelves upon which merchandise is displayed. The Government checks these areas at fixed frequencies; but the Contractor shall also clean these areas as breakage or spillage occurs in these areas. After cleaning, underneath areas shall be free of debris, standing water, dust and other soiling materials.

1.4.6.2.4.1 End Cap and Other off Shelf Displays. The Contractor shall move empty end caps or display pieces, sweep and mop underneath, wax if needed to maintain floor care standard, return empty end/display pieces to their original locations, and clean outer surfaces of end caps/display pieces. This applies to all end caps, display pieces, and racks used to display items for sale.

1.4.6.2.5 Cleaning. This task involves techniques of dusting and damp wiping. A properly cleaned surface is free of dirt, dust, food residue, grease, smudges, marks, streaks, spots, water residue, or other soiling materials. Any polished metal surfaces shall have a shiny appearance.

1.4.6.2.5.1 Structural Components and Equipment. This cleaning task applies to ceilings, walls, wall-mounted fixtures, venetian blinds, pillars, display case bumper guards (non-removable), corner guards, bollards, partitions, doors, including frames and jambs; gondolas, exteriors of all display cases (except any glass or mirrored surfaces), and fronts and sides of check stands. In the RSHA, this includes overhead doors. Low cleaning includes cleaning all areas/items identified within 2.4 meters (8 feet) of the floor. High cleaning includes cleaning all areas/items identified above 2.4 meters (8 feet) up to 6 meters (20 feet). Areas 6 meters (20 feet) or more above floor level are excluded from this contract.

1.4.6.2.5.2 Refrigerator/Microwave Cleaning (Break room). A properly cleaned refrigerator and microwave is free of dirt, dust, grease, food particles, streaks, spots, water residue, or other matter both inside and outside. Prior to each scheduled refrigerator cleaning, commissary personnel shall remove all food and beverage items from the refrigerator.

1.4.6.2.5.3 Restroom Cleaning, Maintenance, and Resupply. At the start of the Contractor’s day custodial shift and at least every 2 hours thereafter, throughout the Contractor’s day custodial shift, the Contractor shall clean, maintain, and resupply restrooms as needed. Clean, maintain, and resupply means emptying trash receptacles to prevent overflow; removing debris and litter from floors and furnishings, spot cleaning fixtures, floors and walls; replenishing paper products, soap and other supplies to prevent outages, and reporting facility or equipment defects to the Store

Director.

1.4.6.2.5.4 Emergency Cleaning-Government Notification. When the Government finds unclean or unsafe conditions in commissary entrance, exit, front end, cart storage, sales floor areas, or in break rooms, locker rooms, or restrooms the Government will notify the Contractor of

FOR OFFICIAL USE ONLY Page 11 of 45 such conditions. These conditions may be the result of broken merchandise containers, spills, patron traffic, accumulation of debris or trash of any sort, inclement weather, or personal injury, which may involve blood or other potentially infectious materials. During these clean up operations, the Contractor shall take appropriate precautions, such as blocking off unsafe areas, or posting “wet floor” signs as needed.

1.4.6.2.5.5 Cleaning Without Government Notification. When Contractor personnel find an unclean or unsafe condition in any of the areas described above, they shall take whatever action may be necessary to clean up or remove the condition without notification by the Government.

1.4.6.2.5.6 Clean and Sanitize Drinking Fountains. The Contractor shall use only cleaning agents, degreasers, and sanitizers that are FDA or USDA approved for use in food preparation facilities. This task involves applying authorized disinfectant materials to all cleaned porcelain and polished metal surfaces, including the orifices and drain. After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil. Polished metal shall have a shiny appearance.

1.4.6.2.5.7 Walk-off mats/runners/cashier and display case mats. The Contractor shall clean

(remove soil and grit) and restore resiliency of the pile to carpet-type mats/runners. Rubber or polyester mats/runners shall be swept, vacuumed, or hosed-down outside to remove soil and grit.

Floor mats and runners located in front of entrance areas, display cases, cashier areas, and other store/sales areas shall be removed to allow cleaning of the sales floor, cleaned as described above, based on the type of mats used in the store, and replaced in their original location after the sales floor is cleaned.

1.4.6.2.5.8 Ash and trash removal and cleaning. Ashtrays, smoking urns, and trash receptacles shall be emptied and damp wiped. Ash and trash receptacles shall be free of visible dirt, dust, cleaning aids, or other matter. Ashes and debris from cigarette butt receptacles shall be placed in a nonflammable container. Trash receptacles shall be emptied at designated waste pick-up stations.

Contractor personnel shall close lids or doors of dumpsters and other trash collection containers when these are not in immediate use. Trash receptacles shall be lined with a plastic bag. The bag should fit the container with sufficient excess to securely close the bag when full.

1.4.6.2.5.8 Aisle markers. This cleaning task includes dusting and/or damp wiping. A properly cleaned aisle marker is free of bugs, dirt, dust, grease, stains, spots, or other soiling materials.

1.4.6.2.5.9 Light fixtures. The contractor shall open or remove covers and clean both the inside and outside of covers. A properly cleaned light fixture is free of bugs, dirt, dust, grease, stains, spots, or other matter. Light fixtures in excess of 6 meters (20 feet) from the floor are excluded from this contract.

1.4.6.2.5.10 Glass and window cleaning. The contractor shall clean all exterior and interior windows, glass partitions, glass in doors (to include entry/exit doors), directory boards, mirrors, or any additional items needing glass and window cleaning. Except for glass/mirrors in meat and produce display cases, both exterior and interior glass surfaces and mirrors on display cases are included as a part of glass cleaning in the store/sales areas. Glass and window cleaning includes adjacent trim, screens, frames, transoms, structural glass, and ledges. In the meat processing area, Glass and window cleaning applies to all glass and mirrored surfaces that are part of doors that open into this area or that are part of walls or other structures that enclose this area. A properly cleaned glass surface/mirror is free of dirt, dust, grease, streaks, spots, fingerprints, or other soiling materials. Where present, screens are to be removed, cleaned of all foreign matter, and replaced.

Low cleaning include all glass and windows to a height of 2.4 meters (8 feet) above floor level.

Any glass surface or structure that begins lower than 2.4 meters (8 feet) above the floor is defined to be low glass even if the glass surface or structure continues above 2.4 meters (8 feet). High cleaning includes all glass and windows to a height of between 2.4 meters (8 feet) and 6 meters

(20 feet) above floor level. Areas 6 meters (20 feet) or more above floor level are excluded.

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1.4.6.2.5.11 Duct and louver cleaning. The outer surfaces of exposed ducts, louvers, and vents are cleaned to remove all visible dust, dirt, streaks, and other foreign matter. Cleaning of the interior of ducts or conduits is excluded from this contract. Low cleaning includes cleaning ducts and louvers within 2.4 meters (8 feet) of the floor. High cleaning includes cleaning ducts and louvers above 2.4 meters (8 feet) from the floor. Ducts and louvers above 6 meters (20 feet) from the floor are excluded from this contract.

1.4.6.2.5.12 Outside areas. The Contractor shall clean the areas at the front of the building, from the facility to 5 meters (16 feet) away and behind the commissary. These areas, properly cleaned, shall be free of debris, to include cigarette butts and ashes, food residue, gum.

1.4.6.2.6. Night Custodial. Night custodial refers to custodial tasks that are normally done during hours when the commissary is closed for business, when custodial care is generally limited to rapid response and quick fix action necessary to maintain clean and safe conditions.

1.4.6.2.7 Meat, produce, deli, bakery department processing, preparation, and wrapping areas.

After evening Store closure (20.30 hrs.) the contractor shall clean and sanitize the departments processing, preparation, and wrapping areas and equipment, using approved degreasers and sanitizers, and techniques that are consistent with the use of these chemicals. Cleaning and sanitizing applies to fixtures, equipment, and exposed surfaces inside the meat processing room: floor, walls, ceiling, exteriors of light fixtures, glass and mirrored surfaces, doors, sinks, tables, underneath non-movable structures, drains and grease traps, meat trays, pans, racks, knives, meat saws, grinders, lugs and attachments, slicers, other equipment used in processing meat into retail cuts, ovens, hot display cases, rotisserie ovens, oven pans. A properly cleaned and sanitized department processing area is free of any particles, grease, or other residue to sight and touch, and most microorganisms. Contractor personnel shall not touch, move or handle edible products.

1.4.6.2.7.1. Hot water with a minimum temperature of 140 degrees Fahrenheit (60° C) if foam type detergent is used and 170 degrees Fahrenheit (78° C) if other type is used. Cleaning brushes, tools, scouring and scrubbing equipment must be of synthetic or nylon base. NO METAL

BRISTELS, SCOURING DEVICES or HANDLES ARE ALLOWED IN THE MEAT and

DELI PROCESSING AREAS.

1.4.6.2.7.2 Preparation, Precautions, and Trash Removal. As a preliminary to the cleaning operations, the Government will lockout/tag out electrical power and completely dismantle all processing equipment that the Contractor is required to clean. To protect items from contamination or damage, prior to starting the cleaning operations, the Contractor shall remove or protect trays and other packaging materials, and shall protect sensitive equipment such as electronic scales, wrapping machines, or any additional items the contractor is required to protect from contamination or damage, designated by the Government. The Contractor is not required to clean any of this sensitive equipment. Before beginning cleaning operations, the Contractor shall remove all trash and cardboard from the departments processing area and dispose of these in designated locations. During the cleaning process, the Contractor shall take precautions to prevent clogging drains, such as leaving drain covers in place during cleaning operations and removing drain covers and grease traps for cleaning only after larger chunks of debris that collect during the cleaning process have been removed.

1.4.6.2.8 Store Operational Hours/Contractor Working Schedule. During all of the hours indicated below for day custodial, the Contractor shall have personnel available to perform the work. The

Contractor shall perform all of the work described for night custodial meat, produce, deli and bakery custodial operations during the “windows of opportunity” indicated as follows.

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Store Operational Hours/Contractor

Work Schedule

DAY

Commissary

Hours Day

Custodial

Sales Floor

Area

Night

Custodial

(Departments)

Start End Start End Must be done by:

Start End

SUN 06.00 00.00 06.00 10.00 08.00 18.30 00.00

MON 05.00 00.00 05.00 09.00 07.00 20.30 00.00

TUE 05.00 00.00 05.00 09.00 07.00 20.30 00.00

WED 05.00 00.00 05.00 09.00 07.00 20.30 00.00

THU 05.00 00.00 05.00 09.00 07.00 20.30 00.00

FRI 05.00 00.00 05.00 09.00 07.00 20.30 00.00

SAT 05.00 00.00 05.00 09.00 07.00 20.30 00.00

1.4.6.2.8.1 Changes in Operating Hours. The Government may change the commissary operating schedule to accommodate patron requirements. These changes may dictate corresponding changes to the Contractor's work schedule. The Contracting Officer will give the

Contractor a minimum two calendar weeks’ notice prior to implementation of any change to the commissary operating schedule. Opening and closure due to emergencies and weather conditions will be conveyed to the Contractor as soon as possible.

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site.

Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply.

Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

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Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.6 Miscellaneous Requirements

Turn off unnecessary lights

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost and found articles to the COR

Notify COR when unauthorized or suspicious persons are seen on the premises

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. SERVICE SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective PWS Para Performance

Threshold

Remedy Method of

Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators /

Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1, inclusive

No more than 5 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Validation, customer complaint

SS-2

Restrooms/Locker Rooms

Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2, inclusive

No more than 5 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Validation, customer complaint

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

1.3, inclusive.

0 defects per month

Re-performance

Within 1 day of notification or a mutually acceptable timeframe to the COR, customer and contractor.

Periodic

Validation, customer complaint

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SS-4

Quality Control

Inspection procedures are followed and documented in accordance with Contractor’s

Quality Control Plan

(incorporated into contract after award).

2.1 1 valid defect per month

Contractor shall provide a written Corrective Action

Report.

Periodic

Validation, customer complaint

SS-5

Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center

d. School Age Program

e. DeCA

1.4, inclusive

No more than 3 valid defects per month

Re-performance

Within 2 hours of notification

Periodic

Validation, customer complaint

2.1 Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2 Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a

Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR

IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3 Performance Assessment.

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 2 hours after notification.

Exceeding the performance threshold for any of these performance…