PERFORMANCE WORK STATEMENT - Fitness Center Concessionaire 2026.pdf

PERFORMANCE WORK STATEMENT

NAF RESTAURANT CONCESSIONAIRE

RAF Lakenheath

Fitness Center Juice Bar

Bldg. 904

RAF Lakenheath 26 January 2026

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Performance Requirements Summary/Service Summary 3

3.0 Government Furnished Property and Services 4

4.0 Contractor-Furnished Equipment and Supplies 4 - 5

5.0 General Information 5 - 6

6.0 Specific Tasks 7 - 11

7.0 Definitions 12

8.0 Appendices 12

Appendix A: NAF Furnished Property Listing 12

SECTION 1 - DESCRIPTION OF SERVICES/GENERAL

1.0 INFORMATION/DESCRIPTION OF SERVICES. This Performance Work Statement (PWS) details the general requirements for a contractor to provide services for the Non-Appropriated

Fund (NAF) Restaurant Contractor (for Fitness Center) at Royal Air Force Lakenheath (RAFL), England. The contractor shall perform the work to commercial standards, applicable local laws, and in accordance with this PWS.

1.1 TYPE OF SERVICE REQUIRED. The Contractor shall provide all personnel, transportation, supervision and all food and related supplies required to operate a Juice Bar cafe within the

Fitness Center. Approximately 1,200 personnel utilize the Fitness Center daily. The contractor must prepare and serve a diverse menu to include specialty Sports Drinks, 100% fruit juices, smoothies (fresh/frozen fruit and/or vegetable) and other assorted healthy beverages to include protein shakes, fat burning shakes, weight loss shakes, and healthy menu items to include sandwiches, wraps, paninis, breakfast items and salads to authorized patrons (all personnel with base access) for consumption on the premises or for take away. Concessionaire must provide a minimum of three (3) offerings per category. Services required include all of the basic functions of running a restaurant: menu planning, subsistence ordering, receiving, and storing, food preparation, service for both dine-in and take away, and cleanup. Success is determined not only by financial results but also by customer satisfaction, as the two are closely related.

1.2 The concessionaire will provide a base restaurant per SOW to authorized patrons at the RAF

Lakenheath Fitness Center for a period of (1) year with the NAFI able to exercise up to (4) option years. This contract may be extended by mutual agreement of the parties in writing, subject to approval in the same manner as this instrument. In no event shall the period of performance exceed a total of (5) years.

SECTION 2 - Performance Requirements Summary/Service Summary

2.0 Performance Requirements Summary. The following Performance Requirements Summary

(PRS) identifies the performance objectives and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold or Acceptable

Quality Level (AQL) briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Item Performance Objective PWS

Para.

Performance Thresholds/AQLs

1 Maintain Proper Food

Temperatures

6.19 No more than 1 discrepancy per week

2 Follow Approved Menu 1.1,4.1 No more than 1 discrepancy per month

3 Cleanliness and

Sanitation

5.6, 5.7, 6.17

No more than 1 discrepancy per week

4 Comply with Inventory control procedures

3.0, 4.0 No more than 1 discrepancy per month

5 Cash Control 5.5 No more than 2 discrepancies per month

SECTION 3 - Government Furnished Property and Service

3.0 NAFI PROVIDED EQUIPMENT. NAFI will provide current installed kitchen equipment to operate the concession, as noted within section 4 under NAF Furnished Property. All provided equipment will be turned over to the contractor in good working condition. The Contractor shall be responsible for damaged NAFI-provided equipment and furnishings signed over after initial inventory. The Contractor will not be responsible for normal wear and tear of these items but shall be responsible for their replacement if damaged due to negligence. Both the NAFI and

Contractor, prior to the first performance date, will take a physical inventory. Additionally, periodic equipment inventories may be taken by the NAFI when required as part of a requirement for compliance with Air Force regulation. The Contractor shall be present during this inventory.

The Contractor shall be responsible for maintaining furnishings, fixtures, furniture, wall coverings, window treatments and decorations in good repair. Maintenance of contractor furnished equipment will be their sole responsibility.

3.1 The NAFI shall provide at no additional cost to the Contractor:

a) Space for the operation of this concession to include a dining area, kitchen area, wash/prep room, ware washing equipment and cooler/freezer unit.

See Appendix

a) NAF Furnished Property Listing for any additional properties not listed under this section and attachment 3 for floor plan specifications.

b) Electricity, water, drainage, heat; IAW U.S. Air Force Initiatives and AFI’s.

c) Trash collection; trash will be placed within a centralized skip provided by NAFI.

d) Current dishonored check listing will be provided for check cashing use. The Contractor is responsible for payment to NAFI for any dishonored check accepted by the Contractor.

SECTION 4 – Contractor – Furnished Equipment and Supplies

4.0 CONTRACTOR ACQUIRED PROPERTY. Contractor should provide all specialized equipment required for making specialty drinks and smoothies, to include blenders, mixers, refrigeration units, coolers, vending machines and any other equipment required to operate that are not already provided by the NAFI. The Contractor shall be responsible for all equipment repairs and replacement. Contractor shall be responsible for any equipment, fixtures, and inventory identified as

"Contractor owned", and these items shall remain the property of the Contractor at the termination/expiration of this contract. Contractor shall provide all basic furnishings including menu boards, bar stools, tables, and chairs.

a) The Contractor must supply secure dry storage equipment (i.e. locks, shelves, and cage) for dry goods and supplies area provided.

b) Commercial Telephones. The Contractor shall be responsible for any costs associated with the installation and operation of commercial telephones.

c) Fixtures, inventory, and other installed equipment identified in the contract as "Concessionaire owned" shall remain the property of the Contractor.

4.1 APPROVED SOURCES FOR GOODS/ITEMS. The Contractor may acquire fresh produce and fruits from the local economy if the specific sources of supply are approved by US Air Force

Public Health Officials. A listing of acceptable local purchase items and vendors will be provided to the contractor by the NAFI (Attachments 3 and 4). Potential vendors outside of this list must be made available to The Public Health office for approval. The Public Health office has the final authority for these items and will provide updates to the contractor through the NAFI as they are made. All purchases of meat, dairy, perishable and non-perishable food products will be USDA approved-no exceptions. In addition, Contractors must complete an initial food vendor request (attachment 5) and must follow the basic facility checklist (attachment 6) to comply with Air Force Public Health policy.

SECTION 5 – General Information

5.0 In exchange for the right to operate a Juice & Smoothie specialty cafe on the premises of the RAFL

Fitness Center, the concessionaire agrees to a minimum remuneration of 5% of monthly gross sales.

5.1 SELECTION TRANSITION. The company selected as Non-appropriated Food Contractor shall be given a transition period of four (4) weeks from the contract date to have the concession fully operational. During this four-week period the Contractor will not be required to provide any type of interim service.

5.2 FITNESS CENTER HOURS OF OPERATION. The Contractor shall operate the concession only during regular operation hours of the facility, which are:

- Monday to Thursday: 0500-2100, Friday: 0500-1800

- Saturday & Sunday: 0800-1600

- US Holidays, Goal Days, & Family Days: 0800-1600

5.3 CONTRACTOR HOURS OF OPERATION

- Monday to Thursday: 0700-1800 Friday: 0700-1700

- Weekends: Optional

- US Holidays and Down Days: Optional

5.4 INSURANCE. Any equipment or product stored by the NAFI on behalf of the Contractor is not covered by the NAFI Insurance. The contractor must obtain insurance for all non-Government property and merchandise used by the Concessionaire in the operation of the concession against theft, fire, storm, flood, and damage, or destruction through any other force of nature; or in lieu thereof, to relieve the NAFI from any liability arising from such theft, loss, damage, or destruction. The Concessionaire must also have liability insurance commensurate with the risks involved and furnish proof of such to the Contracting Officer.

5.5 CASH CONTROL. The Contractor shall provide and use a Point of Sale (POS) cash register.

All sales shall be rung up in full view of the customer. The register shall be equipped to expend a customer receipt and maintain a journal tape. Chosen POS machine must, at minimum, have an X and a Z key to accurately account for each day's business.

All prices will be posted in US Dollars or Pounds. The Contractor shall begin each day with a minimum of $200.00/£200 change fund to operate the sales activity. Additionally, the Contractor will be responsible for providing their own credit card machine that is Payment Card Industry

(PCI) compliant and Personally Identifiable Information (PII) secure within the United States Air

Force electronic cardholder standards. All software utilized with this machine must be PCI and PII compliant. Contractor is responsible for utilizing an internet service that meets all security needs of the Government and local standards to protect electronic cardholder information. PIN

Transaction Security (PTS) devices must be listed on the PCI Security Standards Council website:

https://www.pcisecuritystandards.org/assessors and solutions/pin transaction devices

Please use the information below when considering purchasing PII compatible equipment:

- Suggested machine: Ingenico ICT 220 or equal

- Suggested provider: XLN Business Provider or equal

- Suggested internet provider: BT or equal

The Contractor shall conduct cash counts of sales at the close of business each day and all cash receipts will be placed in an approved NAFI safe. All paperwork shall be reviewed and audited by the NAFI manager or his/her authorized representative daily. The Contractor is responsible for all cash receipts until such time as they are turned over to the NAFI representative for deposit. The

Contractor shall deposit 100% of gross sales using an 1878 AF form to the NAFI at the end of each performance day. Vendor shall provide a detailed invoice to the NAFI on the 1st and the 15th of each month. The Contractor shall accept credit cards such as Visa or MasterCard for payment from patrons. Service fees for credit card merchant agreements shall be borne by the Contractor.

The Contractor is responsible for swiping each credit card. All charges not accepted shall be charged back to the Contractor.

5.6 CLEAN-UP. The contractor should ensure all trash and debris is properly disposed of each day.

Materials that have been determined by the NAFI as salvage will be returned to the owning organization for proper disposal.

5.7 HOUSE-KEEPING. The Food Contractor shall be responsible for cleanliness of the kitchen, storeroom, dining area and other affected areas used in conjunction with resale operations.

Contractor shall act in accordance with the current version of AFI 34-239 (Food Service

Management) and the 2014 Tri-Service Food Code.

5.8 QUALITY CONTROL. The contractor shall adhere to commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum the contractor shall develop quality control procedures addressing the areas identified in Section 2, Service Delivery Summary

5.9 QUALITY ASSURANCE. The NAFI will evaluate the contractor's performance by appointing a Contracting Officer Representative (COR) to monitor performance to ensure services are received. The COR will record all surveillance observations.

5.10 Logistical Support: Individual logistical support shall not be provided under this contract.

This includes: DD Form 1173 - Uniformed Services Identification and Privilege Card;

Commissary(including rationed items); AAFES Facilities (Post/Base Exchange) (including rationed items); Armed Forces Recreation Facilities; Local Morale/Welfare Recreation Services;

Military Banking Facilities; Military Postal Service (APO/FPO); Officer or NCO/EM Clubs; POV

(Privately-Owned Vehicle license); Purchase of POL (Petroleum and Oil products); Transient

Billets or Visiting Officers Quarters (VOQ) and Department of Defense Dependent Schools on a space available and tuition paying basis;

Emergency medical services will be given on a reimbursable basis, and Dental care only for emergency conditions on a reimbursable basis.

Contractors are responsible for dictating their internal food policy as it pertains to employees purchasing food/drinks at the concessionaire.

https://www.pcisecuritystandards.org/assessors

SECTION 6-Specific Tasks

6.0 CONTRACTING OFFICERS REPRESENTATIVE (COR). The contractor shall coordinate all aspects of this contract performance with the COR. Completed work shall be subject to inspection and acceptance by COR. This designation will be made in writing by the CO at the time of contract award, or prior to commencement of COR duty. The COR should NOT direct or redirect any contractor action(s). This can only be done by the Contracting Officer.

6.1 CONTRACTING OFFICER AUTHORITY. Only the contracting officer has authority to enter into, administer, terminate, or modify the terms and conditions herein. Any changes made by persons other than the Contracting Officer will be considered an Unauthorized Commitment and subject to Ratification Actions in accordance with AFMAN 64-302, Section 12.7.

6.2 CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate(s) shall have full authority to act for the contractor on all contract matters related to daily operation of this contract.

6.2.1 The contract manager or alternate shall be available during normal duty hours within 2 hours to meet on the installation with NAFI personnel designated by the contracting officer to discuss problem areas. The contractor should ensure the contract manager or alternate can be contacted during other than normal duty hours. Telephone numbers shall be provided to the contracting officer at the pre-performance conference. The contract manager and alternate must be able to read, write, speak, and understand English.

6.3 CONTRACTOR EMPLOYEES. The contractor shall not employ persons on this contract if such employee is identified to the contractor by the contracting officer or NAFI as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

6.3.1 EMPLOYEES. The contractor shall not employ any person who is an employee of the

United States NAFI, if the employment of that person could create a conflict of interest.

Nor shall the contractor employ any person who is an employee of the Department of the

Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD Directive 5500-7. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-105 CONTRACT REPORTING AND

CONTRACT PROFIT REPORTING SYSTEM.

6.3.2 The contractor is cautioned that off-duty active military personnel hired to perform services under this contract may be subject to permanent change of station (PCS), change in duty hours, or short notice deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract. All military personnel hired under this contract must submit a signed AF3902 to ensure supervisor approval.

6.3.3 Employees must be able to speak English with structural accuracy and vocabulary to effectively participate in contract performance related conversations. Employees dealing with customers must be able to effectively communicate menu items, process customer orders, and answer customer's questions. Managers must be able to understand and communicate complex process and operational discussion related to the performance of the services in contract.

6.3.4 Contractor personnel shall present a neat appearance and wear uniforms provided by the

Contractor to make the employees easily recognizable as contractor employees. The employees shall wear name badges provided by the contractor. The cleanliness and sanitation standards for personnel and their clothing shall be those required by the Air

Force Instruction, AFI 34-239 Food Service Management, 2014 Tri-Service Food Code, and AFI 48-116 Food Safety Program. NAFI will approve uniforms to ensure they are compliant with AF regulations and suitable for wear prior to contractor purchase.

6.3.5 IDENTIFICATION. The Contractor shall provide the following list of data electronically on each employee who will be working under this contract. The Contractor shall include a list of workers and supervisors assigned to this project. For each individual the list shall include:

a) Full Name

b) Place of Birth

c) Current Address

d) Identification number (Photocopy of ID)

6.3.6 In accordance with AFI's 48-116 and 48-117, the Contractor shall make sure all employees, including management, have the following current and valid professional certifications before starting work under this contract. Air Force Medical Clinic will provide free health examinations required for the certificates, and free training on proper sanitation procedures for all contractor employees. Duplicates of the certificates will be maintained in each employee's work area(s).

a) Health Certificates for Food Service Attendants.

b) Training Certificates for Food Service Attendants.

6.4 The Contractor shall utilize the existing customer comment program, Interactive Customer

Evaluation (ICE). The Fitness Manager will brief the Contractor on the customer comment program prior to the first performance day. Contractor will acknowledge all complaints within

24 hours and provide a remedy within a maximum of 48 hours.

6.5 If business hours and days of operation need to be changed to meet the needs of the customers, the Contractor is required to submit a written request for changing operating hours to the NAFI manager for coordination. The Contracting Officer has final approval to change operating hours.

No change may take place without written authorization from the Contracting Officer. Menu items shall be priced by the Contractor, reviewed by the NAFI and approved by the NAFI and

Contracting Officer. The Contractor shall print menus with prices that are available to customers.

The Contractor shall be responsible for the provision, upkeep, and maintenance of a menu board adjacent to the order area. The Contractor shall submit any requests for proposed additions, deletions, or changes to the original menu and price list to the NAFI manager and Public Health for coordination. The menu and pricing will be incorporated into the resulting concessionaire contract and may be significantly modified no more than four (4) times yearly by mutual agreement between the concessionaire and NAFI manager. If mutual agreement is reached, the

Contracting Officer will issue a written modification prior to the menu/price change becoming effective. If a change to either prices or hours of operation is granted, the concessionaire shall post the change in a conspicuous place for a minimum of 10 days PRIOR to implementing such change.

6.6 SECURITY REQUIREMENTS. Concessionaire personnel shall meet security standards and have a favorable police background check prior to working in the concession. This requirement applies to present and future employees performing work under this contract on US facilities or in

US controlled areas. Failure to submit required information, obtain required documentation, or obtain necessary clearances shall result in the exclusion of employees from work sites or US controlled areas until appropriate clearance and documentation is obtained. The Concessionaire shall employ responsible personnel qualified to perform according to this contract/statement of work. All employee costs, expenses and benefits must be undertaken at the expense of the

Contractor.

6.7 PHYSICAL SECURITY OF NAFI PROPERTY. The contractor shall be responsible for safeguarding all NAFI property provided for contractor use. At the close of each duty day, the

NAFI facilities, equipment and materials shall be secured. The Contractor shall be responsible for safeguarding all NAFI property, materials, food items and supplies provided for contractor use.

Contractor shall be subject to an annual property inventory conducted by the NAFI. Contractor shall be held accountable for losses and is responsible for replacement costs when loss occurs.

Also, if equipment parts are replaced by the NAFI and quickly fail again because of misuse or improper handling, the Contractor is responsible for replacement amount, to include installation.

Food Safety and Security is the sole responsibility of the contractor.

6.8 SAFETY REQUIREMENTS. Safety, health, and fire hazards may exist when working on this contract. The contractor is required to provide all employees the appropriate personal protective equipment in order to safely execute tasks that pose these hazards.

6.8.1 SAFETY CONSIDERATIONS. Contractor personnel shall give due consideration to personal safety and the safety of other personnel while performing assigned duties.

6.8.2 The contractor shall develop a safety training program to provide work safety, fire prevention, and health training to all contractor employees performing work under this contract. The contractor shall maintain records of such training as part of the Quality

Control Program.

6.8.3 The contractor's safety training program shall be of sufficient length and depth to ensure that employees are familiar with the following:

a) The hazards of the work tasks they perform

b) The hazards of the work areas to include physical dangers and hazardous substances

c) The personal protective clothing and equipment they will need, how to use it, and how to maintain it

d) The location and use of emergency and fire prevention equipment and fire reporting procedures

e) The emergency procedures that apply to their jobs include evacuation and emergency reporting

f) How to identify and report hazards

g) How to report work-related injuries and illnesses

6.9 PERSONNEL PROTECTIVE EQUIPMENT (PPE). The contractor shall supply any PPE required for use by contractor employees in the performance of work under this contract and ensure employees wear the protective equipment required for the work being performed.

6.9.1 The contractor is responsible for ensuring contractor personnel are trained in the selection, use, inspection, and care of all contractor owned safety equipment used in the performance of this contract. The contractor shall maintain records of such training as part of the Quality Control Program Employee Training/Credential file.

6.9.2 The contractor is responsible for ensuring all PPE owned by the contractor is in good, safe, operating condition. The contractor shall periodically inspect, maintain, and clean contractor owned PPE, and ensure the PPE is properly stored to protect against environmental conditions that might contaminate, or degrade its effectiveness.

6.10 VEHICLE SAFETY. Contractor personnel shall abide by all operational safety regulations and laws while operating a vehicle in the performance of this contract.

6.10.1 The use of seat belts is mandatory for all vehicle occupants while the vehicle is in operation on any Air Force installation. Contractor personnel shall abide by and enforce this requirement.

6.11 TOBACCO PRODUCTS. Smoking is not permitted in NAFI facilities; Contractors shall refrain from smoking in any area identified as a no-smoking area. Smoking is only authorized in approved designated tobacco use areas.

6.12 ALCOHOL. Contractor personnel shall not consume any alcoholic beverages prior to or while performing work under this contract.

6.13 HAZARD AND MISHAP REPORTING AND INVESTIGATION. The detection of unsafe or unhealthy working conditions and prompt abatement of hazards at the lowest possible working level are essential elements of the Air Force Occupational Safety and Health (AFOSH) program. The NAFI safety, fire, and security investigators will investigate mishaps and accidents.

Contractor personnel shall cooperate fully with the investigators during any mishap investigation.

6.14 ENVIRONMENTAL AND HAZARDOUS MATERIALS HANDLING AND STORAGE.

If Contractor personnel spill or release any toxic or hazardous substance into the environment, the

Contractor shall immediately contact the Base Fire Department, Contracting Officer, and Civil

Engineering Base Environmental Office. All Hazardous/Flammable materials will be stored IAW

Base Safety and Fire Policies.

a) Any mishap requiring emergency medical, fire, or police services shall be reported using the emergency services number: 01638-52-7911

b) The contractor shall promptly notify the Contracting Officer and COR of mishaps as soon as possible after the mishap occurs not to exceed 1 hour of the incident.

6.15 FLAMMABLE AND COMBUSTIBLE MATERIALS/LIQUIDS. The contractor shall keep the use of flammable and combustible liquids to the bare minimum. When possible, the contractor shall use non-flammable cleaning liquids and sprays.

6.15.1 Quantities of flammable liquids shall be kept in closed containers and stored in approved storage cabinets. The contractor may use the NAFI-owned, common-use storage cabinet.

The NAFI will not be responsible for contractor owned materials stored in the NAFI's storage cabinet.

6.15.2 All flammable wastes shall be placed in clearly marked metal containers with self-closing lids. These containers will be provided by the NAFI. Disposal of unused solvents and degreasing compounds and other hazardous waste will be coordinated with the auto hobby shop manager.

6.16 FIRE PROTECTION. The Concessionaire shall comply with fire protection and prevention regulations and fire defense plan prescribed for this facility. A copy of the regulation and plan is on file with the NAFI Manager. The Concessionaire shall not store highly flammable materials within Government buildings or concession premises. Prior to opening the concession, the NAFI manager will brief the Concessionaire on fire protection and prevention regulations.

6.17 SANITATION AND SAFETY REQUIREMENTS. All service personnel, facilities, machines, equipment, and apparatus used in the preparation, production, processing, handling, storage, or delivery of food and drink products shall meet the sanitary standards.

6.18 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER. Contracting Officer or Contract Administrator shall notify the Contractor, by any means of communication available, of a crisis. There shall be no costs paid by the NAFI to the

Contractor during a crisis except those costs incurred for work performed under this contract and

PWS.

6.19 FOOD TEMPERATURES. Holding temperatures on freezers and refrigerators will be checked three times daily (opening, mid-shift, and closing) during normal business hours and twice, at a minimum, on condensed work schedules. Temp-check charts will be available on each freezer and cooler the NAFI provides. At the end of each work period, all NAFI facilities, equipment, supplies, food items, and materials shall be secured.

SECTION 7 - Definitions

7.0 This section has been left blank as no definitions have been noted.

SECTION 8-Appendices

Appendix A: NAF Furnished Property Listing:

a) 1 each three compartment wash basin

b) 1 each single hand wash basin

c) 1 each Ice maker

d) Dining Area- 45' X 30'

e) Storage Area-15' x 20'

f) Front Counter - 30' x 3'

g) Rear counter - 36' x 3'

h) 2 Station Sink - 6' x 3'

LEGAL REVIEW

This for ___ ___ has been reviewed and determined to be legally sufficient.

For the Attorney

Printed Name _________________________________ Office Symbol _____________

Attorneys Signature) (Date)

Must be attached to the contract file

Kyle B. Ames 48 FW/JA

AMES.KYLE.B.1174450

Digitally signed by

AMES.KYLE.B.1174450249

Date: 2026.02.05 15:15:23 Z 05 FEB 2026