Attachment 1 - UK-Wide IWMS PWS_9 Dec19 DRAFT.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

UK-WIDE INTEGRATED WASTE MANAGEMENT SERVICES (IWMS)

9 December 2019

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform the integrated waste management services (IWMS) described in this performance work statement (PWS) at U.S. Visiting Forces (USVF) locations across the United Kingdom (U.K.). IWMS consists of solid (to include recycling), liquid and hazardous waste collection and removal. As of the date of this PWS, USVF locations include Royal Air Force (RAF) Lakenheath, Feltwell, Mildenhall, Alconbury, Blenheim Crescent, Croughton, Caversfield, Fairford, Molesworth and Welford. The Contractor shall perform to the standards in the contract, as well as all applicable United Kingdom laws and regulations, international agreements, Status of Forces Agreements (SOFA) and appropriate Final Governing Standards (FGS) or in their absence, the Overseas Environmental Baseline Guidance Document (OEBGD). Estimated workload factors can be found in Appendix A of this document. Collection areas can be found in Appendix B of this document.

Service requirements outlined in this PWS apply to all USVF locations, unless otherwise specified.

1.1 COLLECTION REQUIREMENTS

1.1.1 Main Base

1.1.1.1 Municipal Solid Waste (MSW). The Contractor shall establish initial vehicle routes and collection schedules upon contract award. Details on size, routes, and frequencies shall be submitted to the Contracting Officer (CO) five calendar days prior to start of contract performance. The Contractor may propose adjustments to the schedule at any time, but as a minimum, the Contracting Officer’s Representative (COR) and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to container size, routes, or frequencies should be made to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste container overflow. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A. When the Contractor completes service at a location there shall be no litter, waste, or recyclable material on the ground within a ten foot radius of the container.

1.1.1.1.1 UK Regulations – Waste Services. The Contractor must perform services in accordance with the following regulations/codes/practices: The Waste (England and Wales) Regulations 2012 which encompass Duty of Care Regulations Si 1991/2839, UK Si 2012/0811, UK Si 2014/1771, & Final Governing Standard- United Kingdom, Chapter 7 Solid Waste, and Final Governing Standards United Kingdom -Chapter 6 Hazardous Waste & Duty of Care Code of Practice.

1.1.1.1.2 Environmental Permitting Regulations. The contractor must demonstrate that the personnel or subcontractor performing work is in possession of UK Environmental Agency permits and is registered with the EA public register to transport and dispose of all types of waste covered by this contract. The contract cannot be awarded to an organization that cannot demonstrate that they or their applicable partners or subcontractors are in possession of the relevant permits to operate. Copies of the permits shall be forwarded to each UK/US RAF Base’s Environmental Office not less than 5 working days prior to the start of the contract and must be in accordance with UK’s Environmental Agency Standards.

1.1.1.2 Food Waste. Empty containers used to dispose of food waste as necessary to maintain a healthy, vector free environment (on days when the serviced facility is in operation). Food Waste containers and pickup days are identified in Appendix A, Table A-2.

1.1.1.2.1 International Food Waste (CAT 1). CAT I waste streams shall be removed by the Contractor and taken to an offsite location for CAT 1 incineration. The Contractor shall supply each facility with the appropriate containers for the disposal of CAT 1 waste. Estimated work load factors and collection areas are identified in Appendix A1-A2.

1.1.1.2.2 Food Waste Including Animal By-Products (CAT 3). CAT 3 waste shall be removed by the Contractor and taken to an anaerobic digestion facility for disposal and processing. The Contractor shall supply each facility with the appropriate containers for the disposal of CAT 3 waste. Estimated work load factors and collection areas are identified in Appendix A1-A2.

1.1.1.3 Recycling - RAF Fairford / Welford. The Contractor shall supply appropriate containers to designated Recycling Areas for the collection of dry mixed recycling (DMR), glass and bulk scrap wood . Recyclable materials include, but are not limited to, metal beverage containers, glass (clear, brown, green), office paper, newspaper, corrugated Fiberboard/cardboard/paperboard, plastics. Pickup shall be accomplished once per week. Initial vehicle routes and collection schedules shall be submitted to the COR five days prior to the start of contract performance. The Contracting Officer’s Representative (COR) and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to container size, routes, or frequencies should be made to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste container overflow. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A. When the Contractor completes service at a location there shall be no litter, waste, or recyclable material on the ground within a 10 foot radius of the container.

RAF Blenheim Crescent DMR (Dry Mixed Recycling) Only. The Contractor shall empty recycling containers based on historical data for the first 30 days of performance or at least weekly. The Contractor shall establish initial vehicle routes and collection schedules upon contract award. Container size, routes, and frequencies should be established to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste container overflow. They are to be submitted to the Contracting Officer (CO) 5 calendar days prior to start of contract performance. The Contractor may propose adjustments to the schedule at any time but as a minimum the Contracting Officer’s designated Representative (COR) (Quality Assurance Personnel) and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to container size, routes, or frequencies should be made. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A. When the Contractor completes service at a location there shall be no litter, waste, or recyclable material on the ground within a 10 foot radius of the container.

RAF Croughton Glass Bottle Bank. The contractor will be required to empty a glass bottle bank at RAF Croughton no more frequently than bi-monthly in accordance with Appendix B. The COR will request emptying and the contractor will respond within 5 working days.

1.1.1.4 Sewage Screening/Rag. RAF Fairford. The Contractor shall supply appropriate watertight containers for the collection of pre treated Sewage Screening/Rag. Pickup shall be accomplished on an monthly basis, the Contracting Officer’s Representative (COR) and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to container size, routes, or frequencies should be made to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste container overflow. No changes are allowed to the schedule or haul route without CO or COR coordination.

1.1.2 MILITARY FAMILY HOUSING (MFH) COLLECTION REQUIREMENTS

1.1.2.1 Municipal Solid Waste. MSW containers will be placed at curbside by MFH occupants on scheduled pickup days. Pickup shall be accomplished one per week. Initial vehicle routes and collection schedules shall be submitted to the COR five days prior to the start of contract performance. The contractor is responsible for cleaning any spills, debris, etc. while collecting MSW at each location.

1.1.2.2 Recycling. Recycling containers will be placed at curbside by MFH occupants on scheduled pickup days. Pickup shall be accomplished once per week. Initial vehicle routes and collection schedules shall be submitted to the COR five days prior to the start of contract performance. Recyclable materials include, but are not limited to, industrial scrap material, metal beverage containers, glass (clear, brown, green), office paper, newspaper, corrugated fiberboard/cardboard/paperboard, plastics, and rags/textile waste. The Contractor may recycle materials not listed above with prior coordination of the COR. All recyclable items shall be stored, shipped and disposed of in accordance with UK laws and regulations.

1.1.2.3 Green Waste. Green waste containers will be placed at the curbside by MFH occupants on the scheduled pickup date. Pickups shall be accomplished once per week on an agreed upon date with the CO and/or COR. Waste will include grass, branches/twigs, leaves, flower cuttings, hedge trimmings, mulch, sod, dirt, small trees/shrubs and vegetable waste.

1.1.2.4 Bulk Item Pickup – RESERVED.

1.1.3 OVER AND ABOVE REQUIREMENTS. The following services shall be separately priced in accordance with the cost contained in the Attachment 2 – Pricing Schedule. The Contractor shall be compensated IAW the price specified on the price schedule for the applicable period for that service. The Contract shall be compensated IAW the unit price when these services are requested.

1.1.3.1 Unscheduled Pickup and Special Events. In addition to the scheduled solid waste collections, the CO or COR may request the contractor make unscheduled collections and disposals. For unscheduled events, the Contractor shall respond within one business day of notification from the CO or COR. For special events, the Contractor shall also provide (or re-position as directed) solid waste containers. These containers shall be placed in locations for a length of time designated by the CO or COR. The COR shall notify the Contractor in writing at least seven days in advance of the special event date. See Appendix A, for workload data.

1.1.3.2. Construction and Demolition Debris (C&D). When requested by the CO or COR, the contractor shall provide roll-off containers for collection of C&D. The Contractor shall place containers at the designated site within one business day of notification by the CO or COR. The Contractor shall recycle or dispose of all C&D at a recycling facility or permitted landfill. Clean (uncontaminated) concrete and asphalt may be transported to the base clean fill site as an alternative to off-base recycling or landfill facilities. The Contractor must provide weight tickets for all roll-off containers to the COR.

1.1.3.3 Public/Common Use MSW Receptacles – RESERVED.

1.1.3.4. Public/Common Use Recycling Receptacles – RESERVED.

1.1.3.5 Ash Collection – RESERVED.

1.1.3.6 Additional Pickups. In the Event unusual conditions cause a container to required pickup before the scheduled time, the CO or COR may request in writing pickup within 24 hours and the Contractor will be compensated at a unit rate based on the container size.

1.1.3.7 Container Relocations. The Government may request relocation of containers. The request will be made in writing and the container will be relocated within 72 hours.

1.1.3.8 Additional Front End Loading (FEL)/Waste Container Requirements. In addition to the data supplied in Appendix A, the Government may require additional FEL/waste containers to support any new facilities to meet increased demand.

1.1.4 Inclement Weather Schedule. The Contractor shall collect solid, liquid and hazardous waste during periods of inclement weather. In cases of severe weather, the CO or COR may authorize exceptions. When exceptions are granted, all missed collections shall be performed within 24 hours after the severe weather has terminated, unless otherwise authorized by the CO.

1.1.5 Route Parameters. The Contractor shall propose routes for each location to the COR for acceptance. Unescorted collection shall be made between the hours of 0500 – 1700 Monday through Saturday. Collection outside these hours shall require prior coordination of the CO or COR. Escorted collection shall be in accordance with paragraph 4.7.4.2.

1.1.6 Points of Collection. Collection stations for MSW and recyclable materials are shown in Appendix A. The contractor shall position bulk containers for customer ease in depositing MSW. The contractor shall also position containers to minimize interference with adjacent parking areas, pavements, roadways, overhead utilities, trees, and other potential obstructions or as required by USAFE during periods of increased security.

1.1.7 Cubic Yard Capacity. Proposed capacity of containers is indicated in Appendix A. The contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency to improve the overall efficiency of MSW and recycling removal, and to submit these changes to the CO or COR. No changes shall be made until the proposed change is coordinated with the CO or COR.

1.1.8 Government-Approved Containers. Collection of MSW and recyclable materials in all areas except residential areas shall be from contractor-provided, CO or COR accepted containers. Containers shall meet the base architectural/appearance standards. The contractor will also provide residential bins for RAF Croughton and RAF Alconbury housing area.

1.1.9 Maintaining Containers and Collection Area. The contractor shall return all MSW and recycling containers to their original location after servicing, in an upright position with the lids securely in place (closed). The contractor is responsible for cleaning up any spills, debris, etc., on the ground within ten feet of the container when servicing a location. The contractor shall collect debris placed at collection stations; for example, tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers. It is intended that the majority of debris will be placed in containers. The Contractor shall notify the COR of locations where debris is frequently placed outside of containers so the COR may notify facility managers and, if necessary, the Contractor can adjust the container size or pickup frequency with CO or COR approval. The contractor shall also notify the COR if it is discovered that a particular receptacle is being utilized for the wrong material.

1.1.10 Vehicle Weighing. All vehicles used to collect MSW, C&D, organics and recyclable commodities shall be weighed on certified public scales/weigh station, either on- or off-base or an onboard weight system. When use of off-base scales are the only option, a predetermined public certified scale/weight station will be identified for use. The COR may be present at the public scale for empty and loaded weighing with no notice to the Contractor. All weight discrepancies will be resolved prior to departing the scale site. The Contractor and COR (if present) shall sign all weight tickets. The Contractor shall submit a monthly report (para 1.7) that includes weight tickets that reflect the disposed tonnage, disposal date, vehicle type and landfill tipping fee cost.

Weighbridge Locations:

RAF Alconbury – Weighbridge – Bldg 560 See Appendix B for further details

1.1.10.1 Locations with a Weigh Station. The contractor is responsible for reporting accurate waste material weights. Weight tickets (empty and full) from the Weighbridge Station will satisfy this requirement. Contractor is allowed to arrive on UK/US Bases prior to obtaining an empty weight ticket as long as the truck is empty when arriving (subject to inspection). Upon completion of route, the contractor must go directly to the Weighbridge and obtain a full weight ticket. Should the Weighbridge Station be inoperable the contractor shall notify the COR and receive approval to follow paragraph 1.1.10.2.

Upon arrival on base, proceed directly to the on-base Weighbridge outlined above and obtain an empty/starting weight ticket. Upon completion of the route, proceed directly to the Weighbridge and obtain a full weight ticket.

1.1.10.2 Locations without a Weigh Station. The contractor is responsible for reporting accurate waste material weights and providing a solution to weighing vehicles at locations without weighbridge stations (with CO and COR approval). Calibrated, industry standard onboard weighing scale/devise are authorized, but must be fully operational from entering to exiting each UK/US RAF Base. If using an onboard weighing system, the contractor shall be required to provide current calibration certificates for each truck for their respective base, when requested by the COR. Upon departure from each UK/US RAF Base, the contractor must provide accurate weight details of all waste collected and compare to the weight of their vehicles from when they entered the installation to departure weights and record times to ensure material weight accuracy.

1.1.11 Schedules. The Contractor shall establish initial vehicle routes and collection schedules upon contract award. Details on size, routes, and frequencies shall be submitted to the CO five calendar days prior to start of contract performance. The Contractor may propose adjustments to the schedule at any time, but as a minimum, the COR and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to routes or frequencies should be made to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste overflow. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A.

1.2 RECYCLABLE MATERIALS PROCESSING – RESERVED

1.3 DISPOSAL

1.3.1 Off-Base MSW Disposal. The Contractor shall transport and dispose of all municipal solid waste at a permitted off-base disposal site. A copy of the landfill(s) operating permit that material is transported to shall be provided to the CO within ten calendar days of performance start. The contractor shall transport recyclable commodities to an off-based material recovery facility (as required). The contractor is responsible for disposal being in accordance with existing regulations.

1.3.1.1 UK Specific Regulations. The Contractor must perform services in accordance with the following regulations/codes/practices: The Waste (England and Wales) Regulations 2012 which encompass Duty of Care Regulations Si 1991/2839, UK Si 2012/0811, UK Si 2014/1771, & Final Governing Standard- United Kingdom, Chapter 7 Solid Waste, and Final Governing Standards United Kingdom -Chapter 6 Hazardous Waste & Duty of Care Code of Practice.

1.3.1.2. Disposal of Non-marketable Materials. RESERVED

1.4 EQUIPMENT MAINTENANCE. The contractor shall furnish containers that match the architectural/appearance standards of the base. Current base standards do not have a specific color scheme required for containers, only that they be uniform in color. Additional re-painting must match the approved color scheme. The contractor shall maintain all containers ensuring they have a professional appearance and ensure they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition, with no leaks. They must remain easily accessible to customers. The contractor shall perform all cleaning, painting, repair, and other maintenance tasks of vehicles and equipment off-base. Equipment and vehicles shall be kept in good repair, free of odor, dirt, debris and pests, and shall not have any waste or equipment leaks such as oil or hydraulic fluid. Should any contractor vehicles or equipment have any leaks, the contractor is responsible for cleanup.

1.5 LIQUID WASTE MANAGEMENT.

1.5.1 Description of Services. The Contractor shall provide cleaning, removal, transportation, and/or disposal of liquid waste (to include but not limited to sewage sludge, liquid sewage, fuel, oil, grease, waste water and/or any combination thereof) from sewage works, septic tanks, cesspits, pumping stations, catch pits, oil water separators, fuel interceptors, sludge pits, silt pits, gullies, drainage channels, grease traps, scum wells, lagoon walls, maintenance facilities and any other catchment or disposal management facilities in accordance with applicable UK laws and regulations. The Contractor shall clean, empty, wash, transport, and/or remove/dispose of hazardous liquid waste. Hazardous and non-hazardous waste streams shall not be comingled.

1.5.1.1 Liquid Waste Transfer Notes and Reports. The Contractor shall provide waste transfer notes stating the nature and quantity of the material being removed, the relevant establishment Premise Code, and HW Consignment Code in respect to each load or part thereof before removal from each UK/US RAF Base. The CO, COR, and/or respective UK/US RAF Base’s Environmental Office must sign each transfer note. The contractor shall also provide abstracted summaries of waste types disposed of on a Waste Material Notification Schedule and reports on a monthly basis to the CO, COR, each respective UK/US RAF Base’ Environmental Office no later than 10 business days from the end of the reporting month.

1.5.1.2 Testing/Sampling/Analyzing. Schedule/coordinate testing, sampling, and/or analyzing of chemical content for each new liquid waste stream at each UK/US RAF base before emptying and transporting/disposal off base. Existing liquid waste streams should only need to be sampled if they change. This is not necessary for RAF Fairford, if being transported to on base treatment. The COR reserves the right to request random sampling semi-annually. The contractor must respond to the COR’s request within 2 days and provide a sampling date to the CO, COR, and respective UK/US RAF Base’ Environmental Office 5 business days prior to the month being scheduled. . The Contractor shall return all analytical results within 10 business days of the request to sample. Hazardous and non-hazardous waste shall not be comingled.

1.5.1.3 Schedules. The Contractor shall establish initial vehicle routes and collection schedules upon contract award. Details on size, routes, and frequencies shall be submitted to the CO five calendar days prior to start of contract performance. The Contractor may propose adjustments to the schedule at any time, but as a minimum, the COR and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to routes or frequencies should be made to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste overflow. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A.

1.5.1.4 UK Regulations – Liquid Waste – The Contractor must perform services in accordance with the following regulations/codes/practices: The Waste (England and Wales) Regulations 2012 which encompass Duty of Care Regulations Si 1991/2839, UK Si 2012/0811, UK Si 2014/1771, & Final Governing Standard- United Kingdom, Chapter 7 Solid Waste, and Final Governing Standards United Kingdom -Chapter 6 Hazardous Waste & Duty of Care Code of Practice.

1.5.2 Canine Septic Tank: The Contractor shall dispose of canine septic tank waste at RAF Fairford and RAF Mildenhall. At RAF Mildenhall, the tank shall be emptied twice a month. At RAF Fairford, the tank shall be emptied no more than 3 times per year.

1.5.3 Non-Hazardous Liquid Waste Management. The Contractor shall clean, empty, wash, transport, and/or removal/dispose of liquid waste to include, but not limited to: sewage sludge, liquid sewage, grease, waste water, and/or any combination thereof. This will be removed from sewage works, septic tanks, cesspits, pumping stations, catch pits, oil water separators, fuel interceptors, hanger waste tanks, sludge pits, silt pits, gullies, drainage channels, grease traps, scum wells, lagoon walls, maintenance facilities, and any other catchment or disposal management facilities in accordance with this PWS and any applicable UK laws and regulations.

1.5.4 Hazardous Liquid Waste Management. Clean, empty, wash, transport, and/or remove/dispose of hazardous waste, to include: fuel & water mix, oil & water mix, Aqueous Film Forming Foam (AFFF), Polyfluoroalkyl Substances (PFAS) grouped chemicals, White Spirit, exterior aircraft cleaning solvent, and any other combination thereof. This will be removed from sewage works, septic tanks, cesspits, pumping stations, catch pits, oil water separators, fuel interceptors, hanger waste tanks, sludge pits, silt pits, gullies, drainage channels, grease traps, scum wells, lagoon walls, maintenance facilities, and any other catchment or disposal management facilities in accordance with this PWS and any applicable UK laws and regulations.

1.5.5 RAF Fairford Site Specific Liquid Waste.

1.5.5.1 Sewage: At RAF Fairford, sewage is treated at the on base treatment plant, however contractor shall collect from all cesspits, septic and sludge pits/tanks and deliver to plant.

1.6 HAZARDOUS WASTE MANAGEMENT

1.6.1 Description of Services. The Contractor shall transport, remove, and/or dispose of solid hazardous waste. This waste will include, but not limited to, contaminated soil, contaminated road sweepings, or paint chippings as requested. Hazardous and non-hazardous waste streams shall not be comingled. Hazardous waste will be sampled and analyzed for chemical content to determine proper disposal route. Hazardous waste must be disposed of in accordance with this PWS and any applicable UK laws and regulations.

1.6.2 Schedules. The Contractor shall establish initial vehicle routes and collection schedules upon contract award. Details on size, routes, and frequencies shall be submitted to the CO five calendar days prior to start of contract performance. The Contractor may propose adjustments to the schedule at any time, but as a minimum, the COR and contractor shall monitor fill capacities during the first 30 days of performance and during one other period to be agreed upon during the same performance period, in order to determine if adjustments to routes or frequencies should be made to provide the minimum number of pickups necessary to maintain a healthy, vector free environment and prevent waste overflow. No changes are allowed to the schedule or haul route without CO or COR coordination. Historical frequency tables are located at Appendix A.

1.6.3 UK Regulations – Hazardous Waste – The Contractor must perform services in accordance with the following regulations/codes/practices: Duty of Care Regulations Si 1991/2839, UK Si 2012/0811, UK Si 2014/1771, & Final Governing Standard- United Kingdom, Chapter 7 Solid Waste, and Final Governing Standards United Kingdom -Chapter 6 Hazardous Waste & Duty of Care Code of Practice.

1.7 REPORTS AND RECORDS. The contractor shall provide a monthly report, by the fifth working day of the month, detailing previous month’s total disposal activities. These reports should include at a minimum: IWMS overall and each waste stream’s monthly costs, the IWMS overall and each waste stream’s monthly weights (tonnage/liters), each waste stream’s monthly %, waste hierarchy (Reuse/recycling/recovery/disposal), category monthly tonnage, and waste hierarchy category monthly %, costs reflecting the above and overall net costs per ton. Format for these monthly reports shall be coordinated with the CO or COR.

Disposal of waste from UK/US RAF Bases to landfills/disposal sites is exempted from the UK’s landfill tax. Installation Environmental personnel require detailed monthly consignment notes and invoices in order to validate the tonnage sent to landfills. This in turn allows USAFE-UK/JA to issue a memorandum that can be used by the contractor to recover landfill taxes for each year of the contract.

2.0 SERVICE SUMMARY. The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance, and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures set forth FAR 52.212-4(a), Contract Terms and Conditions – Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each Performance Objective shall be allowed in an effort to identify normal phase-in problems.

(Per Location)

(Work will not be accepted until all deficiencies are corrected.)

2.1 QUALITY CONTROL. The Contractor shall develop and maintain a quality program to ensure Integrated Waste Management is performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 9, Service Summary.

2.2. QUALITY ASSURANCE. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS. The contractor shall provide work schedules to the COR in accordance with paragraph 4.4 of this PWS. The COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the Contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold had not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO and Contract Discrepancy Report (CDR) DD Form 2772 for issuance to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the CO within ten calendar days or receipt.

2.3. PERFORMANCE ASSESSMENT

2.3.1 Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s schedule. Periodic valuations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.3.2 Unsatisfactory Performance. Any unsatisfactory inspection (defect) result shall be recorded and the Contractor shall re-perform the service after notification by the COR. Failing to meet any one month period shall result in a warning letter or letter of concern from the CO. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with FAR 52.212-4(a), Contact Terms and Conditions – Commercial Items, Inspection/Acceptance.

2.4 PERIODIC PROGRESS MEETINGS

2.4.1 Meetings. The CO, Functional Commander, COR, QRP Manager and/or Solid Waste Manager, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.4.2 Meeting Minutes. The minutes of these meetings will be reduced to writing, signed by the CO, and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES - RESERVED.

4.0 GENERAL INFORMATION

4.1 HOURS OF OPERATION. Perform integrated waste management services during normal duty hours (see Para 1.1.5) and be available (by phone or e mail) during COR normal duty hours (0730 to 1630 Monday through Friday) and for after-hours response to refuse problems or emergencies. This excludes US Federal Holidays and UK Holidays, unless otherwise required in the contract or approved by the CO. There may be situations that require the Contractor to work at times other than normal duty hours. When the Contractor’s work schedule conflicts with an Air Force mission requirement, advise the CO and reschedule the work to minimize disruption.

4.2 HOLIDAYS & CLOSURES.

4.2.1 Recognized US Federal Holidays. There may be US federal holidays when the Contractor is not required to perform service, expect in emergency situations or to support specific mission needs. The US holidays are:

If a holiday fall on a Saturday, the preceding Friday will be observed. If a holiday fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day after the holiday observance.

4.2.2 Recognized UK Holidays. There may be UK holidays when the Contractor is not required to perform service, expect in emergency situations or to support specific mission needs. The UK holidays are:

If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day after the holiday observance.

4.2.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, shall be accomplished as soon as possible after reopening the base. The CO/COR will notify the contractor of any anticipated base closures in advance. A schedule of ‘catch up’ work shall be provided to the COR(s) for the base/task order before work commences. Notification of elevated force protection levels will be provided to the Contractor’s management.

4.3 PERFORMANCE OF SERVICE DURING CRISIS OR HEIGHTENED SECURITY

The services under this contract are not essential for performance during crisis. The CO will determine circumstances which constitute a crisis based on direction from Security Forces and base leadership.

4.4 CONTRACTOR WORK SCHEDULE

4.4.1 Schedule Submission and Approval. The Contractor shall submit a schedule for all services described in this PWS and Appendices to the CO for approval at the post-award conference. The schedule shall include routes, pickup points, times, and days that pickups will occur. The Contractor shall not deviate from the approved schedule without prior approval from the CO or COR. Permanent changes to the schedule must be submitted 10 days before implementation and receive CO approval before the Government will allow the proposed changes. The schedule must be submitted electronically using a file format compatible with Government software.

4.4.2 Schedule Changes. Occurrence based (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval.

4.5 CONTRACT PERSONNEL

4.5.1 Contract Manager. The contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The contractor shall also provide to the CO the names and phone numbers of contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.5.2 Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

4.5.3 Employee Restrictions. The government is authorized to restrict employment under the contract of any contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.5.4 Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE).

4.5.4.1 Definition. The United Kingdom’s Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) is the main piece of legislation governing the transfer of an undertaking, or part of one, to another. The regulations are designed to protect the rights of employees in a transfer situation.

4.5.4.2 TUPE Information. The U.S. Government does not have access to specific TUPE information nor becomes involved with related TUPE processes and associated liabilities (to include indemnification) that may transpire during pre-award or post-award phases between transferor and transferee. The responsibility to provide TUPE-information rests solely with the transferor; governed by Regulation 11 of the Transfer of Undertakings (Protection of Employees) Regulations 2006 (TUPE). As the transferor need only provide TUPE information to the transferee prior to the transfer, the U.S. Government will provide the name of the current incumbent contractor(s) with associated points of contact upon request. The U.S. Government is not responsible for determination of TUPE applicability; the responsibility lies solely with the transferor.

4.5.4.3 US-UK SOFA. The US-UK SOFA does not apply to contractor personnel.

4.6 CONTRACTOR MANPOWER REPORTING. The Contractor shall report all contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract for “U.S. Air Force” via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the electronic Contractor Manpower Reporting Application (eCMRA) help desk.

4.7 SECURITY REQUIREMENTS. Contractor employees shall comply with the UK/US RAF Base’ security requirements imposed by the Installation Commander for each installation at all times while on the premises. The Contractor shall obtain all necessary passes, decals, badges, or other items required for access to perform contract services at each installation. The Contractor is responsible for accountability of all such media, which shall be surrendered to the Security Forces Squadron Pass and Registration Section upon completion or termination of the contract or upon termination of an individual’s employment for the Contractor. The Contractor shall comply with all policies regarding entry to each installation, rules of the road, contingency operations compliance, and photography prohibitions. Contractor employees are authorized entry to each installation for the purpose of work under this contract only, and are not authorized in other facilities or areas without prior government authorization.

4.7.1 Base Access.

The Contractor must be aware that entry requirements are subject to change due to installation and world situations. All employees may be subject to a background check through the appropriate US and/or host nation agency checks to include but not limited to SFMIS, MODLO, FBI, and/or other MOD agency for base access.

4.7.2 Main Base Access. Current security access procedures require all contractor vehicles to enter through each installation as indicated below only. Contractor vehicles may be subject to search prior to gaining base entry. The Contractor should plan and allow for delays as a result of increased and ever-changing security procedures. Driver and any passengers must present a valid (Base issued) Contractors ID Card.

RAF Lakenheath – Gate 8 (Contractor’s Gate) Mon – Fri 0600 – 1730. When Gate 8 is closed, the contractor may use the Main Gate (Gate 1).

RAF Feltwell – Main Gate.

RAF Mildenhall – Gate 15 or Main Gate.

RAF Alconbury – LVIS Gate on Mon – Fri during 0700 – 1400. If the LVIS Gate is closed, the contractor may use the Main Gate.

RAF Molesworth – Main Gate.

RAF Croughton – Main Gate.

RAF Welford – Main Gate.

RAF Fairford – Main Gate.

4.7.2.1 Pass & Registration Locations. The Security Forces Pass & Registration office hours of operation are typically 0700 - 1600 and location are at each installation’s Main Gate with exception of the bases indicated below. All offices are closed on US Federal Holidays, Wing and family down days. During normal duty hours all base access and vehicle passes must be obtained at this office prior entering the base. After hours passes may be obtained from the gate personnel.

RAF Lakenheath – building 977, Monday – Wednesday 0730 – 1600; Thursday 0930 – 1600; Friday 0730 – 1530 RAF Mildenhall – building 438, Monday thru Friday from 0800 - 1600.

RAF Alconbury and RAF Molesworth – located in building 334 on RAF Molesworth, Monday thru Friday from 0830- 1530.

RAF Croughton – Main Gate until 1300 Monday thru Friday. Gate House from 1300.

RAF Fairford – building 478, Monday thru Friday from 0700 – 1600 (closed for lunch 1200 – 1300).

RAF Welford – No pass and identification office.

4.7.2.2 Requirements for Contractor Credentials.

4.7.2.2.1 Identification. Must present a current state or government issued identification card or driver’s license issued by their state of residence or an alien card (green card), or local United Kingdom/host nation license requirements if outside the continental United States.

4.7.2.2.2 DD FORM 2583: Unescorted Entry Authorization Certificate, and USAFE Form 79 must be filled out completely prior to proceeding to the Pass & Registration office. The contractor shall complete Blocks 1-3, 5-14 on DD Form 2583 and sections 1-4 down to the Approving Official on the USAFE Form 79 (once complete, the Pass and Registration office will fill out section 5). The contract will then sign a Receipt of Acknowledgement after issuance of a pass.

4.7.2.2.3 Access to Multiple Installations. For access to multiple installations, the contractor must follow procedures identified in AFMAN 31-113 USAFE Supplement. The sponsoring official will route a memorandum request thru each installation to justify access and acquire approval. The sponsoring installation will be responsible for performing all components of the background/Host Agency Check and/or equivalent and providing copies of the results to other installations upon request.

4.7.3 Security Manager. Upon contract award, the Contractor shall designate, in writing to the CO, a Security Manager for each USVF location who shall be the Contractor’s point of contact for all security matters. Within five working day of contract award, the Contractor’s Security Manager shall contact the respective Civil Engineer Squadron (CES) Security Manager and/or COR for assistance on accomplishing Contractor personnel security requirements.

4.7.3.1 Security Training. The Contractor shall schedule initial and annual refresher training (for all assigned contractor personnel) through the CES Security Manager. All contractor personnel shall be thoroughly briefed by the CES Security Manager on established security requirements and procedures as stipulated by Air Force Policy Directive (AFPD) 31-1, Integrated Defense.

4.7.3.2 Security Authority. The Contractor shall brief all employees that they shall immediately leave any area upon notification by the CO, COR, constituted authority, Security Forces, or when directed as occasional operational requirements, real world activities, or emergencies dictate.

4.7.4 Restricted/Controlled Areas. Contractor performance within any and all restricted and/ or controlled areas shall require Contractor compliance with various levels of security and established personnel security entry control procedures. The Contractor shall ensure all contractor employees performing services in secured areas are processed for a controlled area, limited access, or visitor badge by the Entry Controller of the restricted/controlled area. Outside contents to include but not limited to bags, containers, vehicles, etc. are subject to inspection prior to entering and leaving a restricted/controlled area and prohibited and/or misappropriated items will be confiscated

4.7.4.1 Access Coordination. The facility manager/user/occupant/requester for each UK/US RAF Base building will be responsible for providing access, escorts, or temporary visitor access badges for contractor personnel while performing their duties. The Contractor shall be responsible for scheduling access/escorts/badges by contacting the facility manager/requester no less than 14 calendar days prior to the date requiring access to the Entry Control Point of the restricted/controlled area.

4.7.4.2 Escorts. At all times while on any restricted/controlled areas, contractor employees shall be under direct surveillance of a person from that facility who is cleared to wear a controlled area badge and perform escort duties. Visitor badges shall be returned to the Entry Controller each time the employee completes the duties and leaves the area. This requirement is waived for contractor personnel who have unescorted access privileges and display a controlled area badge for the restricted/controlled areas.

Escorts for entering the main base will only be provided with prior coordination with the COR at the respective UK/US RAF Base. Requests for escorts must be coordinated and approved a minimum of 14 calendar days prior to the date needed.

4.7.5 Employee Background Checks. All Contractor employees who do not have a current security investigation acceptable to the Security Forces, and who require a Host Agency Check (HAC) for the performance of their duties, shall complete an AF Form 2583, USAFE IMT 19, a Basic Check Verification Record and MODLO Proforma.