Attachment 1 - PWS FuKouka IT services.pdf

PERFORMANCE BASED WORK STATEMENT

FOR

IT Installation & Maintenance SERVICES Fukuoka, Japan

18th Operations & Support Squadron

Kadena Air Base, Japan 1 July 2024

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 3

2 SERVICES SUMMARY 3

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES 3

4 GENERAL INFORMATION 3-9

5 APPENDICES 10

1. DESCRIPTION OF SERVICES.

The contractor shall provide all management, tools, supplies, equipment, and labor necessary to install a complete information technology solution with routine maintenance and associated sustainment. The services/products to be performed/delivered include: engineering of an operationally complete information technology solution, physical layer communications infrastructure, wireless access points, network switches, hardware/software solution, and ongoing maintenance and support.

1.1. BASIC SERVICES. Installation and management of redundant commercial internet circuits, wireless network installation and testing, wired network cabling, installation, and testing, fiber optic LAN connectivity as required, maintenance, management, and connectivity support for 1 year with 4 Option years for the IT infrastructure proposed. The installation is required in two locations within the building with an approximate 200m distance between.

1.2. SPECIAL REQUIREMENTS.

1.2.1. Language Requirement: Contracted IT professionals must be able to communicate and work with technical components of this installation in Japanese, as the ATMC facility engineers do not speak English.

1.2.3. Installation and Maintenance: The contractor shall be responsible for the installation and ongoing maintenance of commercial internet service, VOIP telephone service, and data access equipment. This includes the setup, configuration, and testing of all components to ensure full operational capability no later than 1 October 2024. Any delay must be approved.

1.2.4. Emergency response. In the event of a maintenance issue a technician must be available 24hrs for virtual troubleshooting and able to respond on-site within 2 hours for second level emergency maintenance.

2. GOVERNMENT FURNISHED PROPERTY AND SERVICES. The government will coordinate access to the Air Traffic Management Center in Fukuoka, Japan.

2. GOVERNMENT FURNISHED PROPERTY. N/A

4. GENERAL INFORMATION.

5. QUALITY CONTROL.

The Contractor is required to control the quality of service delivery and offer to the Government for acceptance only services that conform to contract requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

5.1. The government shall rely on the contractor's existing quality assurance systems as a substitute for government inspection and testing, when contracting for commercial services, unless market research indicates otherwise.

6. QUALITY ASSURANCE

The Contractor is required to control the quality-of-service delivery and offer to the Government for acceptance only services which conform to contract requirements.

The government shall rely on the contractor's existing quality assurance systems as a substitute for government inspection and testing, when contracting for commercial services, unless market research indicates otherwise.

7. SECURITY REQUIREMENTS.

7.1 ID Passes, Badges and Vehicle Stickers: The contractor is responsible for obtaining such clearances and/or passes as required for his/her employees to enter the ATMC facility prior to the start of work. The contractor shall be responsible for all passes issued to his/her employees under this contract. Applications shall be coordinated through the Contracting Officer or designated representative.

8. PHYSICAL SECURITY.

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured.

9. HOURS OF OPERATION.

9.1. Normal Hours of Operation. The contractor may work, with prior approval of the Contracting Officer, extended hours to ensure timely completion of work at no additional cost to the government.

9.1.1. Recognized Holidays. The contractor is not required to provide service on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

9.1.2. Emergency Services. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above. The contractor’s responsibilities for emergency support are described in Section 1.

10. CONSERVATION OF UTILITIES.

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

10.1. Lights shall be used only in areas where and when work is actually being performed.

10.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

10.3. Water faucets or valves shall be turned off after the required use has been accomplished.

10.4 Government telephones shall be used only for official government business.

11. RECORDS.

If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

12. ENVIRONMENTAL CONTROLS.

12.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Japan Environmental Governing Standards (JEGS), and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the Contracting Officer pursuant to notice requirements and negotiate a modification to the contract.

12.2. Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to Kadena AB Fire Dept at 911. The liability for the spill or release of such substances rests solely with the contractor and its agent.

12.3. Material Storage and Use. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

13. GOVERNMENT OBSERVATIONS.

Government personnel, other than contracting officers (COs), may from time to time, with CO coordination, observe contractor operations. However, these personnel may not interfere with contractor performance or make any changes to the contract.

14. SAFETY REQUIREMENTS.

In performing work under this contract, the contractor shall:

14.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

14.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910) and Japan Environmental Governing Standards (JEGS) by US Force Japan.

14.3. Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel.

14.4. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

14.5. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

14.6. Record and report promptly (within one hour) to the contracting officer or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

14.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the contracting officer.

14.8. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

14.9. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

15. TRAINING. N/A.

16. SPECIAL QUALIFICATIONS. Vendor must have extensive experience upgrading legacy networks in government facilities, managing network engineering projects for large employee organizations, and managing continuous 24-hour network support operations.

17. PARTNERING AGREEMENT N/A

18. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS

This service is determined to be non-essential for performance during crisis according to DODI 3020.41, Operational Contract Support, paragraph 2.c. In the event of crisis, the contractor will be notified by the Contracting Officer of the need to discontinue services due to contingency, base closure or other causes. If notification to discontinue services is not received, the contractor will be expected to continue performance in accordance with this PWS.

19. PHASE OUT.

19.1 If there is a change in contractor or if the operation reverts to in-house, the incumbent contractor will provide familiarization, to the government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent will be fully responsible for the operation of internet installation and maintenance.

19.2 The government reserves the right to conduct site visits in all contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor will cooperate to the extent required to permit an orderly change over to the successful contractor. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

20. PUBLICATIONS.

20.1 Compliance with all publications, regulations and operating instructions provided by the Government is required when:

20.2 They pertain to the procedures for materials expediting herein and where the contractor is authorized by the performance work statement to accomplish the work specified in the publication, regulation or operating instructions.

20.3 The publications prescribe USAF policies, use of materials, procedures and processes applicable to the work requirements.

20.4 The contractor is required to acquire and work on the latest version of the publication.

21. CONTRACTOR PERSONNEL

21.1. Contract Manager: the contractor shall provide a contract manager and alternate contract manager (responsible in the absence of the contract manager) who shall be responsible for the performance of the services. The names of the contract manager and alternate(s) shall be provided to the CO in writing prior to the beginning of the first performance period. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

21.2. The contract manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

21.3 The contract manager or alternate shall be available during normal duty hours within two

(2) hours to meet on the installation with government personnel (designated by the CO) to discuss problems. After normal duty hours the manager or alternate shall be available within four (4) hours.

21.4 Contractor Employees: the contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

21.5. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

21.6. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation. The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64- 106, Air Force Industrial Labor Relations Activities.

21.7. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

22. JAPANESE ROAD LAWS

22.1. The contractor shall comply with Japanese Road Laws while on US Military installations to specifically include: Article 43 The Road Law (Japan) (prohibited acts relative to roads). No person shall commit the following described acts:

22.2. Damaging the road, causing roads to be littered with debris, polluting the roads with debris or fallout from motor vehicles or otherwise defacing roads unreasonably or without due cause.

22.3. Article 43-2 (Measures to be taken to prevent cargo or things loaded on motor vehicles from falling out)

22.4. The agency managing a road may when there is reasonable cause for him to feel that items or cargo being carried in or on a motor vehicle may fall out and damage, pollute, or otherwise deface the road in such manner as to hinder or obstruct the traffic, order the operator of the vehicle in question to take steps or measures necessary to prevent occurrence of such hindrance by stopping operation of the vehicle, or correcting the method of loading or traveling or operation of the vehicle.

23. APPENDICES

A. Acronyms & Abbreviations List

B. Estimated Workload Data

C. Site

APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

AFB Air Force Base

CFR Code Federal Regulation

CO Contracting Officer

COR Contracting Officer Representative

DEPT Department

DOD Department of Defense

FAR Federal Acquisition Regulation

GR Government Representative

OSHA Occupational Safety and Health Act

PBSA Performance Based Service Acquisition

PWS Performance-Based Work Statement

QA Quality Assurance

QCP Quality Control Program

SS Services Summary

USAF United States Air Force

APPENDIX B: Materials List.

CLIN0001 Description of Materials and Service

MATERIALS Qty 20ea 2.0m cat 6 patch cord Qty 5ea 3.0m cat 6 patch cord Qty1ea 300M OM4Fiber Fuse Connect or Equivalent Qty 20ea OM4 fuse connector Fuse Connect or Equivalent Qty 6 Fiber Optic cable with DLC connector both ends 2- core OM4

ALP Systems or Equivalent Qty: 6 Surface mount Box 6port Mini-Com or Equivalent Qty:4 Singlemode Duplex Mini-Com or Equivalent Qty:15 Blank Module 1port Mini-Com or Equivalent Qty:1 Miscellaneous Materials (piping and duct work)

Qty:2 Dream Wall: Wall mountable Gateway with a built- in WiFi 6 access point, PoE switching and full UniFi app support. UniFi or Equivalent

Qty 4 Switch Pro 8 PoE Qty: 10 Yealink SIP-T43U or Equivalent Qty: 2 (2 pack) 10G single Mode Optical Module or Equivalent Qty:3 U6 Mesh or Equivalent Qty:1 Dell Optiplex Micro-Base 8/256/Win11 or Equivalent

CLIN0002

Qty: 7 SIP Trunk -Phone Number Coordination, processing & initialization Usage billed directly to end user accounts dept - 500 / month / number PLUS usage (Standard Local and International call rates apply)

Qty:5 Edge gateway, WAP, and switch network device configuration

Qty:1 Remote Dedicated Hardware

Primary and Backup internet circuit installation

Qty: 10 PBX Installation (CentOS), Configuration, testing. 7 x IP Phone provisioning & testing.

CLIN0003

Primary and Backup internet service – 1 year (plus 4 option year)

CLIN0004

Remote monitoring of circuit status, connectivity, o site cold-spare hardware storage, replacement as required, issue troubleshooting, ISP coordination for repair and remediation of outages. 2hr On-site Response time. 1 year (plus 4 option years)

CLIN0005 Maintenance Maintenance, management and Connectivity Support. 1 year ( plus 4 option years)

APPENDIX C.

Building are Controlled and not releasable to the general public. The vendor shall use Appendix B.

for reference to the scope of the service request.

APPENDIX E

PUBLICATIONS/INSTRUCTIONS

Applicable PWS

AFI 64-106, AF Industrial Labor Relations, 25 Mar 1994, Entire Document Applicable, PWS Para 4.17.2.2.

DoDI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces, 3 Oct 2005, Paras 5.6.2 & 6.2, PWS Para 1.14

Publication/Instruction /Name Date Paragraph/Chapter Paragraph

(NOTE: WHEN ENTIRE PUBLICATION IS REQUIRED/MANDATORY PUT (ENTIRE

DOCUMENT APPLICABLE) INSTEAD OF CITING PARAGRAPH OR CHAPTER)