QA_Followup_FA520919QA031.pdf

Questions concerning Question and Answers for FA520919QA031

Question #1: Will special provision be made for gate entry in case of an emergency in which the gate is closed and 374 MDG requires an escort on site?

Yes.

Will the government take responsibility during transit from off base to on base?

Each situation would need to be reviewed by base Legal, there are too many what-if’s to consider, such as riding in an ambulance and who is at fault for an accident.

If the translator is required to be on location will food and other emergency gear be provided?

Nothing can be promised, especially for a catastrophic event. There are no longer any food facilities within the medical group.

Who will be the responsible authority to recall a translator to 374 MDG during emergency conditions?

Any MDG member that has a valid requirement for medical translation.

Question #2: What is meant by- Not expected increases at this time “fullest scope” is within the defined scope?

There are no project increases to our population at this time.

Scope- the extent of the area or subject matter that something deals with or to which it is relevant. Full scope= full extent.

Question #3: Who will give the authorization to translate Japanese medical records without referral from the 374 MDG? Currently an internal translation request form is submitted with a requesting doctor’s signature in order to process these patients.

Any member of the provider team (doctor, nurse, or tech) can request a medical be translated relevant to the care being rendered in the MTF.

Question #4: Please provide additional information as to what an existing and/or planned projects and programs means. The answers “Clear understanding of medical terminology is paramount”, does not provide an adequate answer to allow for planning for the workload of these programs if they aren’t discussed as to what type of projects they are and what will be required under the scope of this contract.

The translator must be able to provide translation service between the 374 MDG and the host nation network of medical facilities. A project could be discussing a partnership between the MTF and local facility. Requesting emergency support for an

Air-Show or other events would be an example.

Question #6: An answer of “Yes” was given, Yes, we are required to meet in 374 MDG Tricare lobby? Or Yes, we are able to meet at an agreed-upon location?

Question #8: The Translator is normally required to remain with the patient a few hours after the ambulance (transfer team) has already returned to Yokota. Does the paragraph 1.7.1.1 also include 12 hours to complete report and translation as stated in the paragraph 1.4.11.? Yes

Question #9: Are elective procedures not referred by the 374 MDG including case managers, the contractors responsible for escort and translation serveries, such as cosmetic surgery, abortion, or infertility treatment?

All MTF patients.

Question#10: Translation of DD 2161 is required only for transfer? Does this also include all scheduled non-emergency escorts as well, because the workload will be significantly increased if this is true?

The Contractor shall ensure all prerequisite (as required by the facility) information is prepared and translated to meet administrative requirements at off-base facilities to include the DD Form 2161, admission and discharge paperwork, payment procedure, as well as all other diagnostics medical records required by off-base facilities for each patient encounter.

Question#12: For planning purposes, we can consider 3 as the number we can use to plan? Obviously, the government will not fund our entire staff to remain on a 24-hour on-call status for the length of the contract. It is understandable situations may arise that are unforeseen.

Yes

Question#14: The number provided “77/year” does this include follow up appointments, generally, most patients have follow-up appointments? Or is the number closer to (est. based on one follow-up appointment per person) around 200 plus/year for escort services?

This was the total number referred for the prior year.

Question#24-25: Dose these durations include travel time?

No