FA5000-15-T-0050_-_Motorcycle_Safety_Training_PWS.pdf

JBER Motorcycle Safety Training PWS

Attach 1, FA5000-15-T-0050

PERFORMANCE WORK STATEMENT

FOR

MOTORCYCLE SAFETY TRAINING SERVICES

AT

JOINT BASE ELMENDORF-RICHARDSON, ALASKA

23 March 2015

Motorcycle Safety Training Services

Table of Contents

1.0 SECTION I DESCRIPTION OF SERVICES

1.1 General Page 3

1.2 Background Page 3

1.3 Scope Page 3

1.4 Specific Tasks Page 3

1.5 Deliverables Page 4

2.0 SECTION II SERVICE SUMMARY

2.0 Service Summary Page 5

3.0 SECTION III GOVERNMENT FURNISHED PROPERTY OR SERVICES

3.1 Government Furnished Property or Services Page 6

4.0 SECTION IV GENERAL INFORMATION

4.1 Scheduling Concerns Page 7

4.2 Emergency Operations/Mission Essential Personnel Page 7

4.3 Quality Control Plan Page 7

4.4 Miscellaneous Paragraphs Page 8

5.0 SECTION V APPENDICES & EXHIBITS

APPENDIX 1 Definitions, Abbreviations, and Acronyms Page 9

APPENDIX 2 Workload Estimates Page 11

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General. This is a non-personal services contract to provide Basic Riders Course (BRC) and the advanced Basic Riders Course-2 (BRC-2) motorcycle safety training course for JBER AK personnel. All aspects of the courses and the instructors must possess the appropriate Motorcycle Safety Foundation

(MSF) certifications. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background. Services provided under this contract shall be performed in accordance with (IAW)

Department of Defense Instruction (DoDI) 6055.04, DoD Traffic Safety Program, all applicable Service-specific, state, base, and MSF guidelines and regulations.

1.3 Scope. The Contractor shall provide all management, personnel, equipment (to include motorcycles for each rider attending the Basic Riders Course), supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Motorcycle Safety

Training as defined in this Performance Work Statement (PWS) except for those items specified as

Government or student furnished property and/or services. The Contractor shall perform to the standards as specified in the contract and PWS. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all taskings under the contract. The Contractor shall be responsible for maintaining communication with the Contracting Officer (CO) and the Quality Assurance Personnel (QAP) (if applicable), and to immediately notify both the CO and the QAP of any problems that would prevent timely performance of this contract. The Contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract.

1.4 Specific Tasks.

1.4.1 Basic Services. The Contractor shall provide Motorcycle Training Services for the military members on JBER AK. The following personnel may attend the course(s) on a space available basis

(coordination with the JBER Installation Motorcycle Program Coordinator will be required): DoD civilian employees, military dependents, retirees, and base contractors.

1.4.2 Specific Tasks. The Contractor will be required to provide the following MSF Certified courses:

Basic Rider Course (BRC) and Basic Rider Course-2 (BRC-2). The Contractor shall ensure that all motorcycle ranges and instructors possess MSF certifications and that those certifications remain current during the entire period of performance, to include the base and any subsequent option periods.

1.4.3 Place of Performance. All classroom and range services will be held at the MSF approved

Contractor-provided facilities. On-cycle training and evaluations will be held at the Contractor’s motorcycle ranges. The Contractor shall be responsible for the travel and transport of the instructors, supplies, and equipment to and from any training locations.

1.4.4 Course Attendance/Cancellation: The Contractor shall provide a separate course sign in sheet for members attending the training courses provided under this contract and will provide copies of this sign in sheet to the JBER Safety Office as specified in Section 1.5, Deliverables and will also include a copy with the applicable invoice.

Students who have registered then subsequently cancelled for any course provided under this contract shall be identified on the student reports/sign-in sheets submitted as specified in Section 1.5, Deliverables. If the

Contractor is provided with at least a two (2) business day notice that a student wishes to reschedule or cancel, the Government is not obligated to pay for the cancelled course.

1.4.5 Class sizes. The contractor shall provide annual BRC and BRC-2 training courses during the applicable riding seasons of each year and maintain the appropriate student to instructor ratio IAW MSF training standards. See Appendix 2 for workload data pertaining to the estimated number of riders per course annually.

1.4.6 Facilities/Equipment: The Contractor is required to provide the classroom facilities to conduct the appropriate classroom instruction along with an MSF-certified motorcycle range. The BRC consists of 5 hours of classroom and 10 hours of riding instruction; the BRC-2 consists of 5 hours of riding instruction.

Students attending the BRC and BRC-2 will be responsible for providing their own Personal Protective

Equipment (PPE) IAW MSF standards. The contractor shall provide motorcycles for each student attending BRC; students will provide their own motorcycle for BRC-2.

1.4.7 Minimum Qualifications. The contractor shall maintain instructor and range MSF certification along that will remain effective throughout the life of the contract.

1.5 Deliverables.

1.5.1 Below is a list of deliverables under this contract.

Support Area Title Delivery Date/Description

Management/Technical Quality Control/Assurance

Plan*

30 days prior to first class start date/ maintained current throughout contract

Technical Report Student Training Sign-in** Provide separate student sign-in sheet to

JBER Safety Office after 10 courses or on the 1st and 15th of every month (customer and Contractor will determine exact delivery schedule following award)

*Quality Control/Assurance Plan shall include a detailed description of customer/student feedback and complaint process and method of planned resolutions.

**Student Training Sign-in sheets will include the following information (items marked with an * are mandatory):

- Full Name of Student*

- Work telephone number and e-mail

- Individual Test Scores*

- Course completion certificate (if applicable) and MSF ID card number*

- Pass/Fail (include information as to why the student failed i.e. academic or riding skills)

- No-show/Cancellation (if applicable)

SECTION II

2.0 SERVICE SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and will be assessed on an “Acceptable” or “Unacceptable” basis.

These thresholds are critical to mission success.

Performance Objective PWS Paragraph Performance Threshold Method of Surveillance

The Contractor shall:

Provide qualified and MSF certified instructors 1.4.2, 1.4.7 100% of the time

Periodic verification and

Customer Complaints

Provide MSF certified range 1.4.2, 1.4.7 100% of the time Periodic and Random

Sampling

Provide the required number of instructors per number of students

1.4.5 100% of the time

Periodic and Random

Sampling

Provide required reports and/or sign-in sheets 1.4.4, 1.5.1 90% of the time Random Sampling

The following listing provides various types of surveillance as examples to select from and should not be included on the final document:

Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.

Random Inspection Guide, Method of surveillance, Lot size, Sample size, Performance requirement, Sampling procedure, Inspection procedure

100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed

Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis. (i.e., monthly, quarterly, semi-annually etc.)

Validated Customer Complaint: Complaints must be validated.

SECTION III

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Government Furnished Property or Services. This section does not apply.

SECTION IV

4.0 GENERAL INFORMATION

4.1 Scheduling Concerns:

Hours of Operation. The Contractor is responsible for ensuring the Government and course attendees are fully aware of their hours of operation and applicable course dates/times. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

4.2 Emergency Operations/Mission Essential Personnel:

Continuation of Essential Contractor Services During Crisis. All services in this PWS HAVE

NOT been defined or designated as essential services for performance during crisis IAW DFARs

252.237-7023, “Continuation of Essential Contractor Services.”

4.3 Quality Assurance:

Quality Assurance. The Government shall rely on the contractors’ existing quality assurance system as the method to ensure that the requirements of the contract and performance thresholds are met;

however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time.

Quality Control Plan (QCP). The Contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and

IAW best commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services with special emphasis placed on those services listed in this PWS. The Contractor’s quality control program is the means by which it assures itself that the work complies with the requirement of the contract. As indicated in Section 1.5.1 of the PWS, the

Contractor will submit their quality control/assurance plan 30 days prior to the start of the first course.

After acceptance of the quality control plan the Contractor shall obtain the Contracting Officer’s acceptance, in writing, of any proposed change to their QC system.

Contract Discrepancies. The Government will periodically evaluate the Contractor’s performance using the methods of surveillance listed in Section 2 – Service Summary of the PWS. Government personnel will record all surveillance observations. When an observation indicates defective performance, the Government representative conducting the surveillance will require the Contract

Manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. If the Contractor challenges the validity of any observation, and the Government representative and Contract Manager cannot come to an agreement, the complaint in question shall be forwarded to the Contracting Officer for resolution. The preferred method of dealing with any valid observation is re-performance, if possible, and at no additional cost to the Government.

Repeat observations or an incident that violates safety or environmental regulations shall require the

Government Representative to instigate a Corrective Action Report (CAR) through the Contracting

Officer. The Contractor shall be given three (3) business days to respond to the CAR with either an explanation on why it disagrees with the CAR or with its concurrence with the CAR, any disciplinary action taken, and a mitigation plan to avoid repeat occurrences.

4.4 Miscellaneous Paragraphs:

Contractor Furnished Property and Services. Except for those items or services specifically stated to be Government-furnished in Section III and any appendixes, the Contractor shall furnish everything required to perform this contract in accordance with all of its terms. The following mentioned requirements are not all inclusive of the Contractor furnished items and services required in the performance of this contract.

Freedom of Information Act (FOIA). All official Government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7-R/AF Supplement). Any request received by the Contractor for access/release of information from these records to the public (including

Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the PACAF FOIA Manager to ensure proper processing and compliance with the Act.

For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

Privacy Act. Work on this contract may require that personnel have access to information protected by the Privacy Act. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S.

Code, Section 552a and applicable agency rules and regulations when handling such information.

Records. All records created and received by the Contractor in the performance of this contract shall be maintained and readily accessible. Records shall remain the property of the Government.

Safety Concerns. The Contractor is solely responsible for compliance with OSHA standards for the protection of their employees. The Government is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources.

SECTION V

APPENDIX 1

1.0 DEFINITIONS

Contract Administrator (CA). The individual within the contracting office who performs the day-to-day administration of the contract. The contract administrator may also be the contracting officer.

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Corrective Action Report (CAR). Used to document unacceptable performance by the Contractor.

Defect. Any non-conformance with requirements specified in the contract.

Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire's use by the Government.

Major discrepancy. A major finding is defined as a condition that would endanger personnel, jeopardize equipment or system reliability, affect safety of flight, or warrant discontinuing the process or equipment operation.

Minor discrepancy. A minor finding is defined as an unsatisfactory condition that requires repair or correction, but does not endanger personnel, affect safety of flight, jeopardize equipment reliability, or warrant discontinuing a process or equipment operation.

Performance Assessment. A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a performance plan or partnering agreement.

Performance Indicator. A measurable characteristic of an output of a work process. Generally synonymous with attribute.

Performance Management. The use of performance measurement information to effect positive change in organizational culture, systems, and processes, by helping to set agreed upon performance goals, allocating and prioritizing resources, informing managers to either confirm or change current policy or program directions to meet those goals, and sharing results of performance in pursuing those goals.

Performance Objective. The outcome associated with successful contract performance in a specific area. This is a critical success factor in achieving the organization’s mission, vision and strategy which, if not achieved, would likely result in a significant decrease in customer satisfaction or risk mission failure.

Obtaining multi-services/sub-services performed at a certain measurable standard and consistently ensures success in achieving the objectives critical to the mission.

Performance Threshold. The minimum performance level of a performance objective required by the

Government.

Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

Quality Assurance Personnel (QA or QAP). Individual who monitors a Contractor on a daily basis and who is involved in every aspect of a contract to ensure the Contractor is in compliance with that contract.

Quality Assurance Program Coordinator (QAPC). The individual designated by the contracting squadron commander to manage the installation QA program.

Quality Control (QC). Those actions taken by a Concessionaire to control the performance of services so that they meet the requirements of the SOW.

Services Summary (SS). A summary of the performance objective and performance threshold required by the Government in concessionaire performance. Also known as a Performance Requirements

Summary or Services Delivery Summary or Performance Requirements Document.

Standard. An exact value, a physical entity, or an abstract concept, established and defined by authority, custom, or common consent to serve as a reference, model, or rule in measuring quantities or qualities, establishing practices or procedures, or evaluating results. A fixed quantity or quality. A defined measure of comparison.

2.0 ACRONYMS

AFI Air Force Instruction

AFOSH Air Force Occupational Safety and Health

CM Contract Manager

CO Contracting Officer

FC Functional Commander

GFP Government-Furnished Property

IAW In Accordance With

MSF Motorcycle Safety Foundation

QAP Quality Assurance Personnel

APPENDIX 2

WORKLOAD ESTIMATES

The classes will consist of the BRC and BRC-2 training offerings for the following number of riders per year:

Course Riders

Basic Rider Course (BRC) 300

Basic Rider Course-2 (BRC-2) 150