PWS- MFRC IT.pdf

Performance Work

Statement (PWS)

For

QOLNET System

Computer Administrator

(MFRC IT)

Mountain Home AFB (MHAFB), ID

15 May 2024

1. GENERAL INFORMATION.

1.1. Description of Work. The contractor shall provide all personnel, labor, supervision, management, supplies, tools, equipment, parts, materials, transportation, shipping & delivery, and all other items and services necessary to perform non-personal service in support of U.S.

Transition Assistance Program (TAP) at the Military & Family Readiness Center for use at

Mountain Home AFB, Idaho. All work shall be accomplished in accordance with this

Performance Work Statement (PWS), all applicable federal, state, local laws, regulations, manufacturer’s specifications, and commercial practices.

1.2. Contract Changes/Additional Work. At future dates, the government reserves the right to incorporate, add, remove, and/or modify quantities of work within the scope of this requirement.

At times, due to the nature of work, it may be necessary to modify this requirement on an as-needed basis. Additionally, there may be a need for ‘one-time’ requirements or special sub-contracting opportunities in order to fulfill the requirement needs. Any future changes to this requirement will be negotiated and incorporated in the contact via contract modification, whether by negotiation, or based on priced line items currently incorporated within the contract.

1.3. Hours of Operation. The government shall determine the number of hours (a pre-scheduled one-hour block of time dedicated to providing the services identified in this

Performance of Work Statement). The pre- determined, routine work hours will be scheduled with the contractor schedule no later than 7 days prior to the designated work unit is to be performed. Normally a minimum of two to four hours will be worked per week, not to exceed

20 hours per month.

1.3.1. Holidays. The contractor shall not be required to provide normal services/work during federal holidays. Federal holidays are defined as follows:

New Year’s Day Juneteenth Veteran’s Day

Martin Luther King’s Birthday Independence Day (July 4th) Thanksgiving Day

President’s Day Labor Day Christmas Day

Memorial Day Columbus Day

NOTE: Holidays occurring on Saturday will be observed the preceding Friday. Those occurring on Sunday will be observed the following Monday

2. REQUIREMENTS. The contractor shall perform all work associated with the requirement based on this section.

2.1. Contractor Tasks.

2.1.1. Provide hardware and software system administration on all QOLNET servers, satellite receivers, switches, routers, printers and other peripherals critical for proper function of all equipment associated with QOLNET system at Mt Home AFB.

2.1.2. Implement any new systems (software/hardware) as required by the M&FRC Flight Chief or Team Lead. Set up new computers and other information systems in a timely manner to support the M&FRC, computer lab, and all classroom computers associated with and intergraded into the QOLNET system. Provide all networking architecture recommendations and networking support to improve QOLNET network if applicable.

2.1.3. Establish procedures for safe guarding all critical data. Design back-up methodology to guarantee uninterrupted M&FRC service to customers.

2.1.4. Provide recommendations to M&FRC designee for future planning and improvements to existing information QOLNET systems structure.

2.2.5. Assist M&FRC designee in research and purchase of all information systems and components required to improve existing QOLNET structure.

2.1.6. Provide for proper information security on all QOLNET systems

2.1.7. Assist M&FRC designee with maintaining an equipment/computer QOLNET inventory list

2.1.8. Maintain continuity book / Operating Instructions on all primary duties, tasking, procedures outlined in the PWS and provide a copy to M&FRC designee for review at least monthly.

2.1.9. Perform and track routine preventive maintenance on related equipment associated with the QOLNET system. (I.E. Replacement of projector bulbs, cleaning of filters).

2.2. Qualifications. A minimum of 2-5 years’ experience in both hardware and software application support for small computers and servers. Must be able to install and operate multi-media software using stand-alone or networked computers. Must be able to troubleshoot software problems. Must have experience in training management and computer analysis. Must have a current Comp TIA Security + Certification. Knowledge of experience with Air Force computer/network security regulations is mandatory. Knowledge of Air Force Training concepts and methods is preferred. Knowledge of Air Technology Network (ATN) equipment for use in

Satellite training sessions is preferred. The individual awarded the contract must be able to obtain a favorable National Agency Check for a position of trust. Excellent customer service skills and verbal communication skills are essential.

2.3. Base Network Access. Access to military base network and e-mail accounts may be necessary in the performance of duties. If required, the government shall initiate the necessary security clearance paperwork and assume the cost of the background clearance check.

2.4. Materials and Equipment. The government will provide all necessary workspace and access required to fulfill the requirements of this contract.

2.5. Termination. Contract may be terminated in accordance within termination clauses contained within the contract.

2.6. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

2.6.1. The contractor shall immediately report to the Quality Assurance Evaluator

(QAE) or Program Manager any occurrences of lost or duplicated keys.

2.6.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

2.6.3. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

2.6.4. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program

Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

2.7. Security Training. The contractor shall receive initial and recurring security education training from the sponsoring agencies security manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-

401, "Information Security Program Management".

2.8. Anticipated Absent. The contractor must inform M&FRC of anticipated absent form schedule at least 24 hours prior to scheduled absence except for emergence situations.

Non- emergency leave of 1 week or more must be scheduled with the M&FRC designee at least 2 weeks in advance and may not exceed two weeks at a time with a maximum of 4 weeks in one fiscal year.

3. SURVEILLANCE & QUALITY ASSURANCE.

3.1. Quality Control. The contractor shall employ their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services. Through implementation of the contractor’s quality control program/procedures, the Government shall receive quality services meeting the requirements of this contract. All quality control records shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

3.2. Quality Assurance. The Government may use various quality assurance methods to determine the contractor’s compliance with the PWS and the contract requirements in accordance with FAR Clause 52.212-4, Contract Terms and Conditions – Commercial Items (a)

Inspection/Acceptance.

3.3. Re-Performance of Non-Conforming Work. Upon inspection of work, any work found to not be in accordance with this PWS/contract shall be re-performed by the contractor at no additional cost to the government.

4. CONTRACT ADMINISTRATION. During performance under contract, the contractor shall participate in administrative tasks inherent to the administration, surveillance, and oversight of contract performance.

4.1. Contract Employees. All contract personnel must be able to read, write, speak, and understand English fluently. Contract personnel shall present a neat appearance, and be easily identified as a contract employee. The contractor shall obtain base identification and vehicle passes for all employees who make frequent visits to, or perform work on Mountain Home AFB in accordance with the current installation access/entry requirements. Contractor personnel are required to wear or prominently display installation identification while visiting or performing work on the installation. The contractor shall not employ persons for work on this contract identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Each employee will be easily identified by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name(s). The contractor shall not employ any person who is an employee of the Government, if employing that person would create a conflict of interest. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the service provider’s ability to perform; however, their absence at any time shall not constitute an excuse for non-performance under this contract.

4.2. Interferences. The contractor shall not unduly interfere with regular scheduled government operational activities in the performance of contract requirements. In the event a government supervisor so requests, the contractor shall temporarily cease work in the area and report the issue, to include the name of the government personnel involved to Contracting Officer immediately. The contractor shall notify the Contracting Officer verbally of disputes with customers or other base contractors and follow-up in writing.

4.3. Records Management. The contractor shall create, handle, and maintain records for the

Air Force, regardless of medium, in accordance with the requirements established in AFRIMS

Records Disposition Schedule (RDS), AFI 33-322, Records Manage Program, AFI 33-364, Records Disposition Procedures and Responsibilities, and AFM 33-363, Management of

Records. Full text versions of these publications are available for free download at http://www.e-publishing.af.mil. Inquiries as to the specific actions necessary to meet the requirements established in the above referenced publication may be directed to the Mountain

Home Records Management Office at 366 CS/SCOKR, Bldg. 512, Mountain Home AFB, ID, 83648.

5.0. ENVIRONMENTAL CONTROLS.

5.1. Hazardous Material Inventory and Safety Data Sheets. SDS are required as specified in the latest version of Federal Standard No. 313 for all potentially hazardous materials. SDSs must be submitted by the Contractor upon contract award to the Hazardous Materials Program

Manager (366 FW/A7IE) at 208-828-1684/6351 for a determination of whether or not a product is a HAZMAT and what additional requirements may be applicable/necessary. Approval is required before bringing any hazardous materials (HAZMAT) onto the installation. The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to

Mountain Home AFB or any property under the control of Mountain Home AFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part

261.

5.2. Material Storage and Use. The contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

5.3. Notification of Environmental Spills. If a spill occurs, the person discovering the spill will make every effort to stop the product flow (if possible), warn personnel, shut off ignition sources, contain the spill, make notifications, and begin cleanup. If the spill is considered an emergency and there is a potential life, health, fire, or other safety hazard, the MHAFB Fire

Department will be notified IMMEDIATELY. Responsible units/activities will clean up small spills safety and within their capabilities to do so. Generally, a spill of only a few gallons will recovered by the responsible unit/activity using absorbent materials or a spill kit located by the site. Recovered product and contaminated materials will be packaged and staged for disposal in accordance with the installations hazardous waste procedures. Contact the Environmental Office

(208-828-6351) for guidance. The liability for the spill or release of such substances rests solely with the contractor and its agent.

5.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris in accordance with federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. If hazardous wastes are generated the contractor will be required to setup and maintain a hazardous waste accumulation point. All hazardous waste generated must be disposed of at a RCRA permitted treatment storage or disposal facility. Do not dispose of hazardous waste on

Government property. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the Contracting Officer and Environmental. Consult with the Hazardous Waste Program

Manager (366 FW/A7IE) at 208-828-1684/6351 prior to disposal of any waste.

5.5. Historic Preservation. MHAFB houses numerous historic properties (buildings, structures, objects, archaeological sites) managed in compliance with the National Historic Preservation Act

(NHPA), and its implementing regulations at 36 CFR 800. In order to avoid inadvertent adverse effects to historic properties, coordination with 366FW A7IE Cultural Resources Manager, Ms.

Noelle Shaver (828-8003/6351) is required prior to implementation.

6. SECURITY, OPSEC, & ANTITERRORISM.

6.1. General. Contractor personnel employed under this contract shall meet the requirements of all security requirements addressed in this PWS. The 366th FW Information Protection (IP) office will provide oversight as the Servicing Security Activity (SSA). Sponsoring Air Force organization will ensure Integrated Visitor Groups complete all necessary security training, i.e.

Information, Physical Security and Anti-Terrorism. The contractor shall ensure requirements for obtaining Contractor personnel security clearances/background checks, protecting Government property, safeguarding protected information/materials, and shielding Government AISs and non-automated information systems are met. The Contractor shall also perform in accordance with the Compliance with National Industrial Security Program Operating Manual (NISPOM).

NOTE: Not all security requirements will apply to every contract. Please reference contract agreement to determine appropriate requirements.

6.2. Notification of Government Security Activity. Upon performance on the military installation, the contractor will notify the SSA and/or host unit security assistant (USA) 30 days prior to contractor operations. In the event the contract starts within 30 days, the contractor will need to notify the SSA within 72 hours of contract start. The contractor shall furnish the

SSA/host USA at the performance location all required information (identifying information for personnel working the contract, contract information, etc.).

6.2.1. Security Agreement. If deemed as a long-term contract the contractor and sub-contractors shall enter into a security agreement with host base SSA, by reviewing and signing the local security procedures documentation. This agreement shall outline how the contractor integrates security requirements for contract operations with the AF to ensure effective and economical operation on the installation.

6.3. Listing of Employees. The contractor shall maintain a listing of all employees performing work under this contract. The list shall be validated and signed by the Contracting Officer

Representative (COR), and provided to the Contracting Officer (CO), SSA and host unit supervision. The contractor shall update the list when employees move positions, are replaced, or upon request. The Contract Manager (CM) will also provide visit notification identifying all integrated personnel regardless of clearance level. The list shall include the employees’ Names, Location of Performance, and Security Clearance.

6.3.1. Contractor Removal. The CO may direct the removal of a contractor employee from this contract for reasons of security or misconduct. All contractor personnel are subject to Security Forces jurisdiction and the authority of the installation commander while on USAF installations.

6.4. Contractor Integration. Contractor personnel will be integrated into individual host unit organizations as applicable to their respective functional position. The contractor will adhere to all wing and squadron level security policies and directives. Respective unit security assistants shall provide security administration, to include training and badging.

6.5. Security Support Provided by AF. Security support is provided by the AF to the contractor, including use of base destruction facilities, reproduction facilities, security badges, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms and conducting inspections.

6.6. Off-Installation Security. In the event temporary work is required at locations other than

Mountain Home Air Force Base (MHAFB), the contractor will ensure applicable security measures and processes are established with the governing SSA or government agency.

Performance intended to exceed 90 days will require revision of the contract.

6.7. Pass and Identification Items. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Base identification badges will be furnished by the SSA and/or host USA for each contractor employee upon presentation of evidence of assignment. Other required badges will be furnished by the Government as necessary to complete task requirements.

6.7.1 Retrieving Identification Items. The Contractor shall retrieve all identification items from employees who depart for any reason before the contract expires, e.g.

terminated for cause, retirement, etc.

6.8. Security Clearance/Background Check. When applicable all personnel performing on this PWS will have a security clearance/background check equivalent to the requirements listed in the contract. Personnel will complete the appropriate documentation (SF-85, Questionnaire for Non-Sensitive Positions or SF-86, Questionnaire for National Security Positions) through

National Background Investigation Services (NBIS) website. Documentation of a completed/adjudicated application is required prior to issuance of a Common Access Card

(CAC).

6.9. Controlled/Restricted Areas. The Contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. When applicable an AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued.

6.10. Controlled Unclassified Information. The contractor shall comply with DoDI

5200.48_DAFI16-1403, Controlled Unclassified Information, for identification, protection, and training requirements of CUI. The contractor shall be responsible for training their personnel and accomplishment of the out-processing procedures identified in DoDI 5200.48_DAFI16-

1403. The contractor shall comply with DoDM 5400.07_AFMAN33-302, Freedom of

Information Act (FOIA) Program, requirements. Unclassified DoD information not approved for public release on non-DoD Information Systems will be protected IAW DoDI 8582.01, Security of Non-DoD Information Systems Processing Unclassified Nonpublic DoD

Information.

6.10.1. Foreign Disclosure. Due to the nature of the MHAFB mission, foreign integration and sensitivity of information and materials, the contractor will ensure all personnel are aware of and comply with foreign disclosure procedures. Release of CUI and Classified Military Information must be approved by the 366 FW Foreign Disclosure

Officer (FDO).

6.11. Operations Security (OPSEC). The contractor shall comply with 366 FW OPSEC requirements and countermeasures to protect critical information as defined in AFI 10-701, Operations Security. Contractors shall receive unit specific OPSEC briefing prior to the start of work. Briefing documentation must be completed by the respective unit OPSEC coordinator.

The unit OPSEC personnel will provide guidance on protecting critical information, training materials and other instructions as needed. The contractor will comply with the 366 FW OPSEC

Policy that imposes a 100% shred requirement of all government related paper products using

NSA approved devices only.

6.12. Antiterrorism (AT). IAW DFARS 252.204-7004, Antiterrorism Awareness Training for

Contractors, and DoDI O-2000.16 Volume 1, DoD Antiterrorism Program Implementation:

DoD Antiterrorism Standards, contractor personnel who require routine physical access to

MHAFB shall complete Level I AT Awareness Training within 30 days of requiring access and annually thereafter. Routine physical access is defined as any contractor issued a Common

Access Card (CAC), any contractor having installation access for a year or more, any contractor requiring a security clearance, or any contractor requiring access to specific secure areas (e.g., SAPF, SCIF, etc.).

6.12.1. Level I AT training shall be complete through a DoD-sponsored/certified computer or web-based distance learning instruction, or under the instruction of a Level I

AT Instructor. Contractor personnel can complete DoD Level I AT Training at https://jko.jten.mil/. If the Contractor has personnel who can’t access the DoD Level I AT

Training site, they notify the COR to arrange access to the training site or to coordinate other Level I AT Training. Certificates of Completion of initial and annual training will be maintained by the prime contractor and Unit Antiterrorism Representative (UATR) and will be readily available for review as needed.

6.12.2. All personnel, to include contractors, on MHAFB will comply with directed/implemented Force Protection Condition (FPCON) and/or AT measures, unless specifically exempted by the 366 FW Commander (CC). Contractor personnel will submit requests for exceptions to FP/AT Measures through the COR, who will submit the request to 366 FW Antiterrorism Officer (ATO) for submittal to 366 FW/CC.

6.12.3. During periods of increased threat or raised FPCONs, contractor access to the installation, or specific parts of the installation, may be limited or denied. The COR will, when possible, notify contractor personnel before the limitations/restrictions are implemented. Contractor personnel will coordinate with the COR regarding possible affects limited/restricted access will have on contract completion. Contractor personnel will coordinate with the COR on assignment of Mission Critical Contractor status as needed.

6.12.4. During periods of increased threat or raised FPCONs, personnel, to include contractors, may be required to be escorted while on MHAFB. When being escorted, personnel will always remain with their escort. If personnel become separated from their escort, they will remain where they are and notify the 366 Security Forces Squadron

(SFS) at 208-828- 2256/2257/2258.

6.12.5. The Contractor shall include the DFARS 252.204-7004, Antiterrorism Awareness

Training for Contractors, clause as well as all other above identified AT items, in all subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to MHAFB.

6.13. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.14. Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

6.14.1. Key Control/Access Badge Control. The Contractor shall establish and implement methods of making sure all keys/badges issued to the contractor by the

Government are not lost or misplaced and are not used by unauthorized persons. The

Contractor shall not duplicate any keys issued by the Government.

6.15. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

6.16. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on DOD Installations.

6.17. Domestic Violence/Lautenberg Amendment. Contractor personnel who have duties in, have access to, or are otherwise involved in the storage, issue, disposition of, or transporting firearms or ammunition shall complete DD Form 2760, Qualification to Possess

Firearms or Ammunition, annually. The DD Forms 2760 shall be maintained by the CM and be made available to the KO and COR office upon request. Any person who has been convicted of a crime of domestic violence is not eligible to perform these duties. All personnel have an affirmative, continuing obligation to inform their supervisors if they have, or later obtain, a qualifying conviction. Candidates selected to fill these positions certify they have not been convicted of a crime of domestic violence, or who is subject to a protective order for domestic violence prior to assuming the duties of the position. These activities are covered by

18 U.S.C. § 922.