PWS - MSCT - (in-work).pdf

Page | 1 21 April 2025

Performance Work Statement

For

Multi-Source Correlator Tracker (MSCT) Support Services

1.0. Description of Services. The contractor shall provide all parts, tools, equipment, materials, transportation, personnel, labor, supervision, and management to perform Multi-Source

Correlator Tracker (MSCT) training with installation and configuration services for the 612th Air

Operations Center (AOC) in building 74 at Davis-Monthan Air Force Base (DMAFB), AZ.

1.1. Basic Services. The contractor shall upgrade and provide software updates and cybersecurity patching for two MSCT servers and associated clients. The contractor shall provide on call 24/7 Help Desk/Tech Support, with onsite support if required. In addition, due to constant personnel turnover, training is to be provided as required. As such, the contractor shall provide onsite MSCT Operator and Maintenance Training. The contractor shall provide the following services:

a. Eight hours on-site support per day for five days for the installation and set-up of hardware and software for two MSCT systems. Visits will be scheduled as required by the customer.

b. Eight hours on-site support per day for five days training of six administrators and six operators. Visits will be scheduled as required by the customer.

c. Bring all systems up to latest configurations and connectivity to data sources used by 612

AOC, as needed, directed by United States Cyber Command (USCYBERCOM).

d. At least quarterly, provide software updates and cybersecurity patches for two MSCT servers and associated clients in order to keep the systems operational, interoperable, and cyber secure and as need, directed by USCYBERCOM after.

1.1.1. Technical Support. The contractor shall advise and assist all designated Joint Interface

Coordination Cell (JICC) and Datalink personnel on proper operation and maintenance of the equipment listed in below in order to successfully execute MSCT services:

- Server – JICC Rack # 115-04, RM 113 Rack 113-20

- TDF – JICC Rack #115-04, #115-04, #115-05, #115-07, RM 113 Rack 113-20, TTC

RM217A Rack 2

The following table depicts location:

Page | 2 21 April 2025

1.2. General Information

1.2.1. Contract Manager. The contractor shall designate a Contract Manager (CM) who is responsible for contractor-performed services. Upon contract award, the contractor shall submit the name and telephone number of the CM, in writing, to the Contracting Officer. The CM shall have full authority to act for the contractor on all matters relating to daily execution of the contract. The CM must be available by telephone between the hours of 7:30 a.m. to 4:30p.m., Monday through Friday, except Federal Holidays, to respond to service calls.

1.2.2. English Language. All contractor employees must be able to read, write, speak, and understand English fluently.

1.2.3. Contractor Employee Conduct. The Government reserves the right to require removal from the installation any contractor employee who endangers persons or property, whose actions are inconsistent with professional conduct, whose continued employment is inconsistent with the interest of military security or who is found to be incapacitated or under the influence of alcohol, drugs, or other substances. Removal of employees for any reason does not relieve the contractor of the requirement to perform services specified herein.

1.2.3.1. Contractor Travel on DMAFB. Contractor employees shall not loiter in any working area before or after performing services. All contractor employees shall limit their travel on

DMAFB only to the specific areas required for performance of services or in travel directly to and from these locations. Upon completion of contract work, contractor employees shall promptly depart DMAFB.

Page | 3 21 April 2025

1.2.4. Federal Holidays. The following federal holidays are observed at Davis-Monthan AFB.

The contractor is not required to perform services on federal holidays or the day set-aside for the holiday.

New Year’s Day Labor Day

Martin Luther King’s Birthday Columbus Day

Presidents’ Day Veterans’ Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.2.5. Safety. The contractor shall comply with all local, state and federal laws and safety regulations. Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor, and the

Government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such responsibilities. The contractor is responsible for furnishing contractor employees with all necessary personal protective equipment to perform services.

1.2.5.1. Work Area. The contractor shall, at all times, keep work areas free from accumulations of waste, rubbish, tools, equipment, and materials. Upon completion of the job or when away from the work site, the contractor shall leave the work area and premises in a clean, neat, safe and workmanlike condition. The contractor shall remove and properly dispose of all job related waste material.

1.2.6. Smoking in AF Facilities. Contractors are advised that the AF has placed restrictions on the smoking of tobacco products in AF facilities. AFI 40-102, Tobacco Use in the Air Force, outlines the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

1.2.7. Illegal Substances. Illegal substance possession and/or use will not be tolerated on any military installation, including DMAFB. This includes the use, possession, distribution, or purchasing of marijuana, even if it has been medically prescribed. The contractor shall ensure that contractor employees who have base access do not possess and/or use illegal substances. All contractors and subcontractors are required to adhere to all local, state and federal laws concerning possession and/or use of illegal substances. Contractors found to be in possession of illegal substances will be barred from the installation, and subject to arrest and prosecution by local authorities.

1.2.8. Security Requirements

2. List of Employees. Reserved

2.1 Safeguarding of Classified and Other Information. The contractor shall ensure that contractor employees do not notify, repeat, comment upon, disclose, or use in any way information seen, observed, or derived from documents or conversations of a sensitive or confidential nature overheard by them. The contractor shall comply with, and assume responsibility for compliance of this provision by its employees.

Page | 4 21 April 2025

2.2. Protection of Personally Identifiable Information. Personally Identifiable Information

(PII) refers to information that can be used to distinguish or trace an individual’s identity either alone or when combined with other information that is linked or linkable to a specific individual.

PII may range from common data elements such as names, addresses, dates of birth, and places of employment, to identity documents, SOCIAL Security numbers (SSN) or other Government-issued identity, precise location information, medical history, and biometrics. The contractor shall protect all PII encountered in the performance of services in accordance with Department of

Defense Directive 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R, Department of Defense Privacy Program. If a PII breach results from the contractor's violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who's PII has been compromised.

2.3. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance on DMAFB are obtained for employees and non-Government owned vehicles.

2.4. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires;

e.g. terminated for cause, retirement, etc., or upon contract completion. The contractor shall notify the Contracting Officer in writing when an employee departs, and return the employee’s identification to the office that issued it.

2.5. Traffic Laws. Contractor employees shall comply with all Davis-Monthan AFB traffic regulations and state traffic laws. Contractor employees are subject to random vehicle speed control checks. Failure to adhere to base traffic regulations may result in the loss of base driving privileges, debarment from the base, or other administrative action. The use of cell phones is strictly prohibited while driving on Davis-Monthan AFB, unless the phone is hands free. Seat belt use is mandatory for all drivers and vehicle passengers.

2.6. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base. Denial of entry to contractor personnel who refuse to be searched, or detention of personnel found to be in possession of contraband, may result in loss of base driving privileges, debarment from the base, or other administrative action. Detention of contractor employees for any reason does not relieve the contractor of the requirement to perform contract services.

2.7. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor owned vehicle or privately owned vehicle while on Davis-Monthan AFB.

2.8. For Official Use Only (FOUO). The contractor shall comply with DoDD 5400.07, DoD

Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material. FOUO or FOIA material discovered by the

Page | 5 21 April 2025 contractor or contractor employees shall not be retained by the contractor and surrendered immediately to an appropriate DMAFB authority.

2.9. Reporting Requirements. Contractor employees shall immediately report to an appropriate

DMAFB authority any information or circumstances of which they are aware that may pose a threat to the security of Department of Defense personnel, contractor personnel, resources, and classified or unclassified defense information.

2.10. Physical Security. Contractor employees are responsible for safeguarding all Government property and controlled forms provided for the contractor’s use. At the end of each work period, the contractor shall secure all DMAFB facilities, equipment, and materials.

3.0. Services Summary

Performance Objective

PWS

Paragraph

Performance

Threshold

1. Install and Configure MSCT 1.1. 100%

2. Provide Administrator and Operator training 1.1.1. 100%

4.0. GOVERNMENT PROPERTY AND SERVICES

4.1. Utilities. The Government will provide the contractor with a source of electricity.

4.2. Emergency Services. The Government will provide security forces services (call 228-4444, for emergencies only), and fire protection services (call 228-3333). There are no emergency medical services available on Davis-Monthan AFB, therefore the contractor must dial 911 for emergency medical services. When calling 911, tell the operator that you are calling from

Davis-Monthan AFB.

Page | 6 21 April 2025

Review/Coordination:

Functional Services Manager Date

Quality Assurance Program Coordinator Date

Contracting Officer Date