VTC_Services_PWS_signed.pdf

Performance Work Statement

For

Video Teleconference Equipment

Maintenance and Repair Services

DAVIS-MONTHAN AFB

Review/Coordination

BRATLAND.KENNETH.B.1 Digitally signed by

183884944 BRATLAND.KENNETH.B.1183884944

D_a_te_: 2_01_8._07_.2_3 1_4:_22_:3_0 -_07_'0_0'

Functional Services Manager

Quality Assurance Program Coordinator

CONTWAY.BIANCA.MARIE.12 Digitally signed by

39297559 CONTWAY.BIANCA.MARIE.1239297559

D_at_e:_20_18_.07_.25_1_0:4_1:2_4_-07_'0_0'

Contracting Officer

Performance Work Statement for

Video Teleconference Equipment Maintenance and Repair Services

1.0. Description of Services. The contractor shall furnish all labor, tools, parts, materials, equipment, transportation, supervision, and management necessary to provide video teleconference (VTC) equipment maintenance and repair services on Davis-Monthan AFB

(DMAFB), AZ.

1.1. Purpose. This Performance Work Statement (PWS) is focused on customer support, maintenance, maintenance scheduling, troubleshooting, and repair services on DMAFB audio, video, audiovisual, and presentation equipment for twelve (12) VTC systems at various locations throughout the 355th Fighter Wing (355 FW), 12th Air Force (12 AF), and other tenant units.

The contractor shall ensure compliance with Air Force (AF) and Department of Defense (DoD) information technology (IT) systems security risk management, assessments, authorization guidelines, and Federal Information Security Management Act (FISMA) compliance and reporting.

1.2. Scope. The tasks described in this PWS support DMAFB in maintaining, troubleshooting, managing, and advancing VTC communications capabilities by providing timely, reliable support to the current and future missions. IT security services support DMAFB networks, systems, applications, databases, classified as Secret and below. All tasks described in the PWS must be performed by personnel who are certified in accordance with the qualification requirements in PWS paragraph 1.2.1.

1.2.1. Qualifications. Contractor personnel performing maintenance and repair services must possess and maintain a Secret security clearance with an Information Assurance Technical (IAT)

Level II (Security+ Continuing Education, Systems Security Certified Practitioner, Cisco

Certified Network Associate-Security) with at least four (4) years of experience working in

Unified Communications/Internet Protocol/Video Teleconferencing Systems.

1.2.2. VTC Services. The contractor shall manage Cisco, Tandberg and other video conferencing equipment; be familiar with endpoints and applications for personal computers;

evaluate and test all equipment on a quarterly basis; perform video bridge support and Instant

Messenger, Internet Protocol (IP) Video presentation support; and complete installation on new or replaced equipment, instruct and coordinate client use of video conferencing systems/applications, including the following tasks.

a. Coordinate with all locations, as necessary, to ensure communications are reliable and consistent for all equipment as well as coordinate all VTC maintenance and inspection activities identified within the scope of the contract. The Government will provide a list of Points of Contact (POC) for all locations.

b. Maintain the systems to the following levels:

1) Basic troubleshooting and repairs such as checking power, cabling, cards, components/sub-systems when systems are not operable.

2) Configure software/settings or re-configuring software/settings for optimal use.

3) Contact manufacturer for service and/or assistance for equipment/systems experiencing outages or issues.

4) Work with equipment providers for all repairs, replacements or upgrades to the

VTC systems.

5) Coordinate with the Government Contracting Officer’s Representative (COR) to validate need and cost of replacement or upgraded components prior to ordering.

6) Complete all installations and repairs within 48-72 hours of receiving parts as to maintain maximum system uptime.

7) Schedule service and escort additional technicians during maintenance sessions.

8) Maintain a 98.5% user level of service, taking into consideration systems waiting for parts will not count against this percentage, for the VTC systems listed in PWS

Appendix 3.

9) Provide the COR with an annual PMI schedule within the first working week of each year. Inform the COR immediately if deviations to the schedule occur

10) Perform preventative maintenance inspection (PMI) quarterly for all systems in accordance with manufacturer recommendations and submita report including all items checked, any discrepancies found and the overall status of each system to the COR within 5 work days of completion of all systems.

11) Report all outages to the COR within 60 minutes of becoming aware of an issue or service degradation.

12) Respond to all service calls within 60 minutes in accordance with the priority outlined in Appendix 3.

13) Submit a production report to the COR each quarter for the previous quarter within the first working week of the new quarter. Production reports must be accurate and include outages, lengths of outages, findings and corrective action taken for all systems.

14) Track all maintenance actions (PMIs, outages, restorations, etc.) in the REMEDY tracking system

15) An outage is defined as the time from which the contractor is notified that a system is down until the time that the user confirms that the system is back to functioning normally.

1.2.3. Audio/Visual IP Systems, Software, and Video Devices. The contractor shall perform the following tasks.

a. Client-level information technology troubleshooting and support functions.

b. Coordinate with locations as necessary to ensure communications are reliable and assist with presentation content/broadcasting of information. Administer IP Video Systems and software.

c. Act as single point of contact and liaison with 355th Communications Squadron

Infrastructure personnel and the COR if outside VTC hardware/software vendor services are required.

1.2.4. Information Technology Equipment Custodian (ITEC). The contractor will be appointed as the ITEC and shall perform ITEC tasks for the IT equipment listed in PWS paragraph 1.2.6., including the following tasks:

a. Schedule and complete Government-provided ITEC training within 30 days of contract start date. The contractor shall contact the 355th Communications

Squadron Asset Management office at 228-5535 to schedule the training.

b. Provide technical management to create and transition all audio/visual systems to a standard configuration for all VTCs as outlined in Appendix 3.

c. Maintain 100% accountability of all VTC equipment items; conduct an initial equipment inventory and semi-annual inventories, and maintain a complete inventory listing with location, age of equipment, condition, quantities, serial and model numbers. Provide the COR with a copy of each inventory conducted within 10 duty days after the date of the inventory for validation

d. Review, update, and manage information in standard repositories. Information repositories may include, but are not limited to, property management, DoD registration libraries, and SharePoint lists.

e. Manage Information Technology Assets throughout their life cycle from purchase to disposition in accordance with AFMAN 17-1203, Information Technology (IT) Asset

Management.

f. Notify the COR of any non-serviceable and/or non- repairable A/V systems within one business day of becoming aware of such systems and provide a recommendation for replacement.

g. Notify the COR immediately upon discovery of any missing VTC equipment.

1.2.5. Work Schedule. The contractor shall maintain an on-site presence 8 hours per day, 40 hours per week from 7:30 a.m. to 4:30 p.m., with a 1 hour lunch break, Monday through Friday, except for federal holidays. If a contractor employee is in the middle of repairs at the end of the duty day, the employee shall continue to perform repairs until the repairs are completed, at no additional cost to the Government. There is no overtime authorized on the contract, and contractor personnel shall not exceed 40 hours a week. When the contractor employee continues support after the duty day ends, the employee will adjust their standard duty hours during the week they performed after hours support so the contractor does not work more than 40 hours a week.

1.2.5.1. After Hours Support. After hours support may be required at any time, 7 days a week, including weekends and holidays. The COR will notify the contractor when after hours support is required. When notified, the contractor shall be at the worksite within 2 hours after notification. When the contractor employee provides after hours support, the employee will adjust their standard duty hours during the week they performed after hours support so the contractor does not work more than 40 hours a week.

1.2.5.2. Contractor Employee Contact Information. The contractor shall provide the COR with the telephone number of the contractor employee performing services, in the event they must be contacted during non-duty hours. The contractor shall provide an updated list when changes in information or personnel occur.

1.2.5.4. Absences. The contractor shall coordinate programmed absences with the COR at least two weeks in advance of programmed absence. In the event of unplanned absences, the contractor’s contract manager shall notify the COR within two hours of contractor employee start time.

1.2.5.5. Replacement Personnel. The contractor shall provide a replacement for the contractor employee if the employee will be absent for 1 full day or more. Replacement personnel must meet all contract requirements

1.2.5.6. Departing Contractor Employees. The contractor’s contract manager shall provide the Government with a minimum of 30 calendar days written notification, when possible, prior to departure of the contractor employee providing services.

1.2.6. Equipment List. The contractor shall maintain and repair the following VTC equipment.

VTC Name Bldg Room Make Model Serial Number

12AF Commander (CC)

Conference Room 12 216 Tandberg Tandberg 6000 25A24200

355 FW Wing CC

Conference Room 2300 2095 Cisco C40 Premium FCZ1649F13C

612th Air Operations Center

(612 AOC) Battle Cab 74 213 Tandberg Tandberg 6000 25A02888

612th Air Operations Center

(612 AOC) Hornets Nest 74 201 Cisco

MX200-G

FTT203900xf

Boat Conference Room 75 201

CODEC SVTC

3206033

612 AOC General Jones

Conference Room 74 110A Tandberg Tandberg 6000 25A06944

CAT Conference Room 12 131 Tandberg Tandberg 6000 FTT1830000X

12AF/A3/5 Conference Room 12 161 Tandberg Tandberg 6000 25A61304

A6 Director Conference Room 72 10 Tandberg Tandberg 6000 25A58389

612 AOC, Lt Col Cole

Conference Room

Tandberg

Tandberg 6000

UEC0002468

563rd Rescue Group 4837 124 Cisco C40 Premium 596803X47D0026

12 AF/A2 Conference Room 12 116A Tandberg C40 F1AV42C00098

1.2.7. Replacement Parts and Materials. The contractor shall purchase all parts and materials required to ensure the proper and safe operation of VTC equipment. The contractor shall obtain approval from the COR for parts and materials over $100, prior to making the purchase. Only new standard parts, or parts of equal quality, shall be used for repairs. The contractor shall provide the COR an estimated date of repair for equipment awaiting parts.

1.2.7.1. Reimbursement for Parts and Materials. The Government will reimburse the contractor for the cost of replacement parts and materials purchased by the contractor. Parts and materials reimbursement shall be made at contractor cost and the contractor shall make all purchase documents available for COR review. The contractor shall include the cost of reimbursable items in their invoice. The contractor shall submit an itemized list of all reimbursable items for which they will invoice, to the COR for approval, prior to submitting an official invoice. The itemized list shall include item descriptions, quantity, unit cost, total cost, and the end use of each item. The contractor shall provide copies of delivery tickets, sales slips, or other documents identifying items purchased under the cost reimbursement portion of this contract with the itemized list. Reimbursement will not be made until these requirements are met.

1.2.8. Replacement Equipment. When pieces of video teleconferencing equipment are replaced with similar type equipment, and the total number of equipment pieces does not change, the contractor shall perform maintenance and repair services on the replacement equipment, at no additional cost to the Government. When equipment is replaced, throughout the contract duration, the contractor shall provide the COR with an updated equipment inventory as well as update the equipment account inventory with Base Asset Management Office.

1.2.9. Deliverables. The contractor shall submit the following contract deliverable(s) to the

COR in a format mutually agreed upon by the Government and the contractor.

Deliverables

PWS

Para.

Due Date

Quarterly PMI Report 1.2.2.b.10. Within 5 duty days of completion.

Quarterly Production Report 1.2.2.b.13. Within first working week of new quarter.

Inventory Report 1.2.4.c. Within 10 duty days of completion.

1.2.9.1. Report Format. Reference Appendix B for quarterly report format.

1.2.10. Services Not Included. Equipment and accessories not otherwise related to VTC equipment functionality and electrical work external to the equipment are not included in this contract. If asked to perform these services, the contractor shall refer the matter to the COR.

1.3. General Information

1.3.1. Contractor Identification. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, the contractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. The contractor shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation.

1.3.2. Contract Manager. The contractor shall designate a Contract Manager (CM) who will be responsible for contractor-performed services. Upon contract award, the contractor shall submit the name and telephone number of the CM, in writing, to the Contracting Officer. The

CM shall have full authority to act for the contractor on all matters relating to daily execution of the contract and shall be available by telephone between the hours of 7:30 a.m. to 4:30 p.m., Arizona local time, Monday through Friday, except Federal Holidays.

1.3.3. English Language. All contractor employees must be able to read, write, speak, and understand English fluently.

1.3.4. Contractor Employee Conduct. The Government reserves the right to require removal from the installation any contractor employee who endangers persons or property, whose actions are inconsistent with professional conduct, whose continued employment is inconsistent with the interest of military security or who is found to be incapacitated or under the influence of alcohol, drugs, or other substances. Removal of employees for any reason does not relieve the contractor of the requirement to perform services specified herein.

1.3.5. Continuation of Essential Contractor Service. The requirements in PWS paragraphs

1.2.2. through 1.2.4. (inclusive) have been determined to be mission essential, in accordance with the Defense Federal Acquisition Regulation (DFARS) Supplement, Subpart 237.76, Continuation of Essential Contractor Services. The contractor providing essential services shall be prepared to continue providing such services, in accordance with the terms and conditions of their contract, during periods of crisis.

1.3.5.1. Essential Contractor Services Plan. In accordance with DFARS 252.237-7024, Notice of Continuation of Essential Contractor Services provision, offerors shall provide with their offer a written plan describing how it will continue to perform the essential contractor services in the PWS. The required contents of the mission essential plan can be found in the

DFARS 252.237-7024 provision.

1.3.5.2. Contractor Mission Essential Employee Identification. The contractor shall provide the name, address, and telephone number of a point of contact for purposes of continuation of essential DoD contractor services during crisis. The contractor shall also provide the names of contractor employees having military mobilization recall commitments, and have adequate plans for replacing those employees in the event of mobilization, in accordance with DoDD 1200.7., Screening the Ready Reserve, and DoDD 1352.1, Management of Regular Reserve Retired Mili-tary Members, which the contractor shall provide with their offer.

1.3.6. Records. The contractor shall create, maintain and dispose of only those Government required records and supporting documentation that are specifically cited in this Performance

Work Statement (PWS) or required by the provisions of a mandatory directive, applicable publications, and instructions.

1.3.7. Safety. The contractor shall comply with all local, state and federal laws, and safety regulations. Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor, and the

Government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such responsibilities. The contractor is responsible for furnishing contractor employees with all necessary personal protective equipment to perform services.

1.3.7.1. Work Areas. The contractor shall, at all times, keep work areas free from accumulations of waste, rubbish, tools, equipment, and materials. Upon completion of the job or when away from the work site, the contractor shall leave the work area and premises in a clean, neat, safe and workmanlike condition. The contractor shall remove and properly dispose of all job related waste material.

1.3.7.2. Smoking in AF Facilities. Contractors are advised that the AF has placed restrictions on the smoking of tobacco products in AF facilities. Air Force Instruction (AFI) 40-102, Tobacco Use in the Air Force, outlines the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

1.3.7.4. Illegal Substances. Illegal substance possession and/or use will not be tolerated on any military installation, including DMAFB. This includes the use, possession, distribution, or purchasing of marijuana, including medically prescribed marijuana. The contractor shall ensure that contractor employees who have base access do not possess and/or use illegal substances. All contractors and subcontractors are required to adhere to all local, state and federal laws concerning possession and/or use of illegal substances. Contractors found to be in possession of illegal substances will be barred from the installation, and subject to arrest and prosecution by local authorities.

1.3.8. Federal Holidays. The following federal holidays are observed at Davis-Monthan AFB.

The contractor is not required to perform routine services on federal holidays or the day set-aside for observance.

New Year’s Day Labor Day

Martin Luther King’s Birthday Columbus Day

Presidents’ Day Veterans’ Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.3.9. Security Requirements

1.3.9.1. Restricted Areas. VTC equipment is located in restricted areas and the contractor will require a Restricted Area Badge which will be provided by the Government

1.3.9.2. Security Training. All contractor employees shall receive initial and recurring security education training from the Government sponsoring agency’s security manager. Training must be conducted in accordance with DoD 5200.1-R, Information Security Program, and AFI 31-

401, Information Security Program Management. Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security

Program.

1.3.9.3. Safeguarding of Classified and Other Information. The contractor shall ensure that contractor employees do not notify, repeat, comment upon, disclose, or use in any way information seen, observed, or derived from documents or conversations of a sensitive or confidential nature overheard by them. The contractor shall comply with, and assume responsibility for compliance of this provision by its employees.

1.3.9.4. Industrial Security. The contractor shall possess and maintain a final US Government issued Secret security clearance. Documents and data shall be maintained and protected as required by the classification of the information. The contractor shall safeguard Government information as required by Enclosure 3 of DODI 8582.01, “Security of Unclassified DoD

Information on Non- DoD Information Systems.”

1.3.9.5. Antiterrorism Awareness Training. Level I – Antiterrorism (AT) Awareness

Training is available to all contractor employees. Non-Common Access Card (CAC) holders can accomplish Level 1 - AT Awareness Training at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. Additionally, contractor employees may contact the Government sponsoring agency’s Unit Antiterrorism Representative (UATR) to request Antiterrorism Awareness Training material.

1.3.9.6. Reporting Requirements. Contractor personnel shall immediately report to an appropriate Government authority any information or circumstances of which they are aware may pose a threat to the security of Department of Defense personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor personnel are required to review suspicious activity reporting procedures. Contact the Government sponsoring agency’s

Unit Antiterrorism Representative (UATR) to request Suspicious Activity Reporting training material. Contact the Base Defense Operation Center (BDOC) to report actual suspicious activity at 520-228-3200.

1.3.9.7. Incident Notification. Contractor personnel with access to a government computer shall update their AtHoc profile with current contact information to ensure receipt of incident notification. Contractor personnel without computer access should be alert for notifications from the base public address system (i.e. Giant Voice). Additional notifications can be received via the Davis Monthan AFB Facebook Page. In the event of an incident, contractor personnel should adhere to the guidance provided in the Antiterrorism Awareness Training.

1.3.9.8. Pass and Identification Items. The contractor shall ensure that all necessary pass and identification items required for contract performance are obtained for contractor employees and non-Government owned vehicles.

1.3.9.9. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from contractor employees that depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.) and turn them in to the issuing office. Once contractor employees are no longer employed, the contractor office shall notify the issuing office of the termination immediately.

1.3.9.10. Traffic Laws. Contractor employees shall comply with all base traffic regulations.

Contractor employees are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges, debarment from the base, or other administrative action. The use of seat belts is mandatory for all vehicle occupants. The use of cell phones is prohibited while driving on DMAFB, unless the phone is a hands-free cell phone.

1.3.9.11. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges, debarment from the base, or other administrative action.

1.3.9.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or privately owned vehicle while on Davis-Monthan AFB.

1.3.9.13. For Official Use Only (FOUO). The contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

1.3.9.14. Physical Security. Contractor employees shall safeguard all Government property and controlled forms provided for contractor use. At the end of each work period, the contractor shall secure all Government facilities, equipment, and materials. The contractor shall establish and implement methods of ensuring all Government lock combinations, are not lost, misplaced, or used by unauthorized persons. The contractor shall prohibit the use of lock combinations, issued by the Government, by any persons other than the contractor’s employees. The contractor shall also prohibit and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of work requirements in those areas.

1.3.9.15. Contractor Personnel Travel on the Installation. All contractor personnel will limit their travel on the installation only to specific areas required for performance of services, specified break and meal areas, or travel directly to and from these locations.

1.3.9.16. Key Control. The contractor shall establish and implement methods of ensuring all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the

Government. The contractor shall immediately report to the COR or Contracting Officer any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

1.3.9.17. Entry to DMAFB. All commercial vehicles are required to enter the base through the

Swan Gate and are subject to inspection. All vehicle documentation to include registration, proof of insurance, as well as a valid driver’s license for all vehicle operators are required at all times.

1.3.10. Contractor Full-Time Equivalent Reporting. The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to register and completely fill in all required data fields at the Enterprise Contractor Manpower Reporting

Application (ECMRA) website (http://www.ecmra.mil).

1.3.10.1. Reporting inputs will be for the labor executed during the period of performance for each government fiscal year (FY), which runs 1 October through 30 September. All data shall be reported no later than 31 October of each calendar year, however, contractors shall input the data into the ECMRA system the month following the end of each quarter (i.e. April, July, October, January). Contractors may direct questions to the CMRA help desk

(DoD.ECMRA.Support.Desk@mail.mil).

1.3.10.2. Uses and Safeguarding of Information. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

1.3.10.3. User Manuals. Data for Air Force service requirements must be input at the Air Force

CMRA link. However, user manuals for government personnel and Contractors are available at the Air Force CMRA link at: http://www.ecmra.mil .

2.0. Services Summary (SS). The SS provides information on contract requirements and the expected level of contractor performance to be successful. These thresholds are critical to mission success. Procedures as set forth in the applicable Inspection of Services contract clause will be used to remedy all deficiencies. The Government retains the right to inspect any item included in the contract.

Performance Objective PWS Reference Performance Threshold

1. Perform Maintenance/ops check quarterly for each system. Provide a quarterly report on those systems service.

1.2.2.b.10.

100%

2. Maintain a high user level of

VTC/Audio/Visual/IP Software service.

1.2.2.b.8.

98.5% uptime rate.

3. Report all outages to COR. 1.2.2.b.11. 100%

4. Conduct initial and semi-annual inspections and provide report.

1.2.4.c.

100%

3.0. Government Provided Items and Services.

3.1. Office Space. The Government will provide facility workspace to include desk http://www.ecmra.mil/ space, telephone, computer, and other items necessary to maintain an office environment in building 72. All materials shall remain the property of the Government and shall be returned to the COR upon request or at the end of the contract.

3.2. Telephone. The Government will provide the use of telephones for the transmission of official Government information only, including local, CONUS-wide and overseas calls through standard Government assets via Digital Switching Network (DSN) for official use only. The contractor shall not use Government telephones to transact personal business. The Government is not responsible for charges for collect calls accepted by contractor employees. The use of Government phones by the contractor constitutes consent to monitoring, in accordance with Department of Defense Directive

(DoDD) 4640.6, Communications Security Telephone Monitoring and Recording.

Contractor employees shall be required to identify themselves as a contractor at all times while on the job (e.g., in the workplace, when attending meetings, when answering

Government telephones, in emails, or when making phone calls on behalf of the

Government).

3.3. Government E-Mail Access. The Government will provide Government e-mail access through the Local Area Network (LAN). The contractor shall use e-mail “for official use only” and in accordance with Freedom of Information Act (5.U.S.c.552) and

Privacy Act of 1974 (5.U.S.C. 552a). The contractor shall not access any other e-mail system on Government computers. The contractor’s e-mail use is subject to monitoring.

3.4. Utilities. The Government will furnish a reasonable amount of utilities from existing sources. The contractor shall practice utility conservation and use Government-furnished utilities only in connection with the performance of the contract.

3.5. Recycling Program. The Government will provide recycling services and the contractor is required to participate in the base-recycling program.

3.6. Emergency Services. The Government will provide security forces services (call 228-

4444, for emergencies only), and fire protection services (call 228-3333). There are no emergency medical services available on DMAFB, therefore the contractor must dial 911 for emergency medical services.

4.0. APPENDIXES

4.1. Appendix 1 Applicable Publications

Publications and forms are available electronically through the internet. For example:

http://www.e-publishing.af.mil/ is the Air Force’s e-publishing site and one way to obtain Air

Force Instructions. DoD Directives can be found at http://www.esd.whs.mil/DD/

Pub No. Title

AFI 33-332 Air Force Privacy and Civil Liberties Program

AFI 16-1404 Air Force Information Security Program http://www.e-publishing.af.mil/ http://www.esd.whs.mil/DD/

AFI 16-1406 Air force Industrial Security Program

AFI 31-501 Personal Security Program Management

AFI 33-322 Records Management Program

AFI 33-364 Records Disposition – Procedures and Responsibilities

AFMAN 17-1203 Information Technology (IT) Asset Management

ICD 503 Information Technology Systems Security Risk Management, Certification and Accreditation.

National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, Recommended Security Controls for Federal Information Systems and Organizations.

DODI 8582.01 Security of Unclassified DoD Information on Non-DoD Information Systems

DoD 8570.01M Information Assurance Training, Certification and Workforce Management.

4.2. Appendix 2 - Reports Template

4. General. Deliverables are items within the PWS the contractor shall provide to the

Government. Deliverables are considered an integral part of this contract and shall be nonproprietary in nature. Unless otherwise noted, all submitted reports and plans shall be accurate to the last calendar day of the previous month. Example of quarterly report follows:

EXAMPLE

Quarterly Progress Report for the period ending <Quarter Year>

Under Contract Number <Contract Number> for

VideoTeleconference Maintenance and Repair Services

Report Quarterly Activities:

<Activities Performed during summary reporting period>

<xxxx>

Planned Activities for <next reporting period>:

<Activities planned for next reporting period>

Report Quarterly Outages and Resolutions:

<Outages recorded during reporting period>.

<xxxx>.

Ongoing Outages spanning into <next reporting period>:

<ongoing outages spanning into next reporting period>

4.3. Appendix 3 - VTC Equipment Priority Listing

4.3.1. Priority Listing. This table describes the priority in which VTC issues will be addressed when multiple outages are reported.

Priority VTC Name Bldg. Room#

1 12AF/CC Conference Room 12 216

2 612 AOC Battle Cab 74 213

3 Wing CC Conference Room 2300 2095

4 612 AOC GJCR 74 110A

5 563 RQG 4837 124

6 12AF/A2 Conference Room 12 116A

7 Boat Conference Room 75 201

8 612 AOC Hornets Nest 74 201

9 CAT Conference Room 12 131

10 12AF/A3/5 Conf Room 12 161

11 Lt. Col. Cole Conference Room 70 135

12 A6 Director Conf. Room 72 10