Coffee Bar Club PWS.doc

PERFORMANCE WORK STATEMENT (PWS)

FOR

COFFEE BAR (CLUB)

99 FSS/FSVC

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION

PAGE

DESCRIPTION OF SERVICES

3 - 4

SERVICES SUMMARY

GOVERNMENT FURNISHED PROPERTY AND SERVICES

GENERAL INFORMATION

5 - 9

APPENDICES

1.

DESCRIPTION OF SERVICES.

This is a concessionaire requirement to provide Coffee Bar services within the Club located in Building 554, Nellis AFB, NV. The contractor shall provide all management, tools, supplies, equipment, and labor necessary to operate and maintain a Coffee Bar shop.

1.1. CONCESSIONAIRE

This Concessionaire contract by and between the Nellis AFB, Club herein after is referred to as the Nonappropriated Fund Instrumentalities (NAFI). The contractor herein after referred to as the Concessionaire.

1.1.1. The Concessionaire is to provide Coffee Bar Services which include nationally recognized coffees(other coffees may include premium coffee, latte, expresso, cappuccino, and other coffee based drinks). Additional beverages will include specialty teas, bottled waters and juices.

1.1.2. Food items should include pastries, bagels, cookies, breads, muffins and fruit, to authorized patrons at assigned space in the Nellis AFB Officer’s Club, Building 554. All food items must be individually packaged.

1.2. SPECIAL REQUIREMENTS

1.2.1. The hours of operations shall be 0700 to 1300, Monday through Friday.

1.2.2. The contractor is not required to provide service on the following 10 recognized Holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

1.2.3. A written request and with 48 hour advance notice from the NAFI, the concessionaire will be requested to provide coffee bar services at special events. It will be at the concessionaire’s discretion as whether they will support the request. Concessionaire will respond in writing as to whether they will be able to support this request.

1.2.4. The NAFI will furnish for use of the Concessionaire the following described items: Point of sale terminal/cash register, credit/debit card terminal including all fees, one telephone, one under counter fridge, two chest fridges, one walk-in cooler, cabinets, soda set-up, utilities and existing marketing support. In the event additional requirements will be needed to support the contractor’s equipment, cocessionaure will submit the requirements with their proposal for approval and will be responsible for any associated cost with all modifications.

1.2.5. In addition to the basic provisions of AFMAN 64-302, Concessionaire must comply with written and verbal instructions from the Club Manager as to the daily closing of the register, banking control sheets (AF Form 2555), and other bookkeeping functions.

1.2.6. Concessionaire must comply with AFI 48-117, Public Facility Sanitation.

1.2.7. All individuals having access to Nellis AFB are allowed to receive Coffee Bar services.

1.3. CONCESSIONAIRE OPERATIONAL RESPONSIBILITIES

1.3.1. Contractor shall pay NAFI a sum equal to ______ percent(______%) of gross sales. Payment of fees due the NAFI must be made monthly along with submission of the concessionaire settlement report.

1.3.2. The contractor must maintain a log the patron signs documenting amount of purchase and method of payment (cash/credit). This information will be utilized for accounting and auditing purposes.

2. SERVICES SUMMARY N/A

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES N/A

4. GENERAL INFORMATION

4.1. RECORDS

The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in AFMAN 64-302 – Nonappropriated Fund (NAF) Contracting Procedures. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

4.1.1. The ringing out of the cash register.

4.1.2. Banking control sheets. (AF 2555)

4.1.3. Other bookkeeping functions.

4.1.4. Concessionaire must comply with AFI 48-117, Public Facility Sanitation, paras 7, 8, & 9.

4.2. QUALITY ASSURANCE

The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

4.2.1. Any matter concerning a change to the scope, terms or conditions of this contract shall be referred to the Contracting Officer and not to the COR(s).

4.2.2. Price changes must be approved by 99 CONS.

4.2.3. The services to be performed by the contractor during the period of this contract shall at all times and places are subject to review by the Contracting Officer or authorized representative(s).

4.3.

SECURITY REQUIREMENTS

Security and base access requirements are contained in clause 5352.242-9000 “Contractor Access to Air Force Installations.” Contractor employees will be required to obtain and display identification badges approved by 99 CONS Contracting Officer. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

4.3.1 ID Passes and Badges, the contractor is responsible to obtain such clearances and/or passes as required for his/her employees to enter military installations on Nellis prior to start of work. The contractor shall be responsible for all passes issued to his/her employees under this contract. Applications shall be coordinated through the Contracting Officer or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall be responsible for returning identification cards and base passes to Security Forces or 99 CONS Contracting Office within 24 hours.

4.4. PHYSICAL SECURITY

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, property, and materials shall be secured.

4.4.1. Key Control. The contractor shall establish and implement methods of ensuring that all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. NOTE: ALL REFERENCES TO KEYS ALSO INCLUDE KEY CARDS. NO KEYS ISSUED TO THE CONTRACTOR BY THE GOVERNMENT SHALL BE DUPLICATED. THE CONTRACTOR SHALL DEVELOP PROCEDURES COVERING KEY CONTROL THAT SHALL BE INCLUDED IN THE QUALITY CONTROL PLAN. SUCH PROCEDURES SHALL INCLUDE TURN-IN OF ANY ISSUED KEYS BY PERSONNEL WHO NO LONGER REQUIRE ACCESS TO LOCKED AREAS.

4.4.1.1. The contractor shall immediately report the occurrences of lost or duplicate key to the contracting officer.

4.4.1.2. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon written direction of the contracting officer, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

4.4.1.3. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

4.5. HOURS OF OPERATION

4.5.1. Normal Hours of Operation. The contractor shall perform the services required under this contract during the following hours: MON – FRI 0700 – 1300 hours.

4.6. CONSERVATION OF UTILITIES

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

4.6.1. Lights shall be used only in areas where and when work is actually being performed.

4.6.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

4.6.3. Water faucets or valves shall be turned off after the required use has been accomplished.

4.6.4. Government telephones shall be used only for official government business.

4.7. GOVERNMENT OBSERVATIONS

Government personnel, other than Contracting Officer (CO) Government Technical Representative may from time to time, with CO coordination, observe contractor operations. However, these personnel may not interfere with contractor performance or make any changes to the contract.

4.7. SAFETY REQUIREMENTS

In performing work under this contract, the contractor shall:

4.7.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.7.2. Perform work in a safe manner as required by OSHA 2206, General Industry, Occupational Safety and Health Standards (29 CFR 1910).

4.7.3. Develop and provide at the start of the orientation period or the start of the first operational performance period (if there is no orientation period) a safety plan for the protection of government facilities and property and to provide a safe work environment for contractor personnel.

4.7.4. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

4.7.5. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

4.7.6. Record and report promptly (within one hour) to the contracting officer or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

4.7.7. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the contracting officer.

4.7.8. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

4.7.9. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

4.8. PUBLICATIONS.

4.8.1. Compliance with all publications, regulations and operating instructions provided by the Government is required when:

4.8.2. They pertain to the procedures for materials expediting herein and where the contractor is authorized by the performance work statement to accomplish the work specified in the publication, regulation or operating instructions.

4.8.3. The publications prescribe in USAF policies, use of materials, procedures and processes are applicable to the work requirements.

4.8.4. The contractor is required to acquire any regulations and manuals necessary to work in the latest version of the publications for this contract.

4.9. CONTRACTOR PERSONNEL

4.9.1. Contract Manager: the contractor shall provide a contract manager and alternate contract manager (responsible in the absence of the contract manager) who shall be responsible for the performance of the services. The names of the contract manager and alternate(s) shall be provided to the CO in writing prior to the beginning of the first performance period. The contract manager and alternate(s) must be able to read, write, speak, and understand English.

4.9.1.1. The contract manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

4.9.1.2 The contract manager or alternate shall be available during normal duty hours within two (2) hours to meet on the installation with government personnel (designated by the CO) to discuss problems. After normal duty hours the manager or alternate shall be available within four (4) hours.

4.9.1.3. Contractor Employees: the contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

4.9.1.4. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

4.9.1.5. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7-R Joint Ethics Regulation. The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106.

5. APPENDICES

A. Acronyms & Abbreviations List

APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation

Definition

AF

Air Force

AFB

Air Force Base

CFR

Code Federal Regulation

CO

Contracting Officer

DEPT

Department

DOD

Department of Defense

FAR

Federal Acquisition Regulation

GR

Government Representative

NAF

Nonappropriated Funds

OSHA

Occupational Safety and Health Act

PBSA

Performance Based Service Acquisition

PWS

Performance-Based Work Statement

QA

Quality Assurance

QAP

Quality Assurance Personnel

QCP

Quality Control Program

USAF

United States Air Force