SOW-SiPass_Maintenance_Draft.pdf

FA483019QS019

23D MEDICAL GROUP

STATEMENT OF WORK

Preventative Maintenance Service for Siemens Si-Pass System

23d Contracting Squadron Moody AFB GA

25 July 2019

1. DESCRIPTION OF SERVICES.

1.1. The Contractor shall provide all supervision, labor, administrative support, materials, tools, parts, supplies, equipment, and transportation necessary to effectively and efficiently fulfill all the requirements of this Statement of Work (SOW) to accomplish the services described below at Moody AFB GA.

1.2. The scope of services includes the following:

1.2.1. Routine and preventive maintenance (PM) of the Si-Pass system including response to service calls, designated system administrative functions, and computer network management as required under the Advantage Services Agreement. The Contractor shall be responsible for performing all routine maintenance and repair work required to maintain the system in the condition prescribed by the original equipment manufacturers recommended guidelines.

2. GENERAL REQUIREMENTS.

2.1. Hardware: Contractor shall provide technical support, repair, and/or replacement components for the network hardware consisting of the system server, six access controllers, and 22 dual card readers. This requirement also includes the automated access control system dedicated computer network.

2.2. Software: Contractor shall ensure the following: Network security updates are applied promptly when available; current review and management of firewall, virus, and spyware protection tools are promptly applied when applicable; maintain current software licensing and applicable updates for hardware, firmware, operating system software, and access control software.

2.3. Emergency Onsite Response: Contractor shall provide emergency onsite response as necessary.

2.4 Emergency Online/Phone Response: Contractor shall provide emergency online/phone response Monday through Sunday, 24 Hours per Day as necessary.

2.5 Data Protection & Recovery Services: Contractor shall perform scheduled database back-ups of security system database for storage at facility. Should a catastrophic event occur, the contractor shall respond onsite to reload the databases and system files from the stored backup copy, to restore the operation as soon as possible.

2.6 Repair and Replacement of Parts: The Contractor shall install all replacement parts required to maintain, repair and keep the Si-Pass system fully operational and free of deficiencies as stated in this SOW.

2.6 Safety Standards: Contractor shall follow all OSHA safety standards during all phases of work.

3. CONTRACTOR’S WORK SCHEDULE.

3.1. The Contractor shall conduct all on-site work between the hours of 8:00 a.m. through 5:00 p.m., Monday through Friday with the exception of holidays listed below.

3.2. Holidays.

New Year’s Day 1 January Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Good Friday (Georgia DOL) Memorial Day Last Monday in May Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

4. SECURITY.

4.1. The Contractor shall obtain a base entry pass prior to entry onto the base. Base pass form(s) may be obtained from the contracting officer. Forms must be completed, listing each individual requiring a pass, and signed by the company personnel manager and the contracting officer prior to receiving an annual pass from the Visitors’ Center at the South Gate.

5. LOCATION OF WORK.

5.1. All on-site work shall be accomplished on Moody AFB GA.