Attachment_1_-_PWS_Linen_Exchange_29_June_2017.pdf

Solicitation No.: FA4830-17-Q-S023 Contract Title: Laundry and Dry Cleaning Services

23d FORCE SUPPORT SQUADRON

PERFORMANCE WORK STATEMENT

LAUNDRY AND DRY CLEANING SERVICES

Date: 29 June 2017

23d Contracting Squadron Moody AFB GA

TABLE OF CONTENTS

PARAGRAPH TITLE PAGE

1 DESCRIPTION OF SERVICES. 4

1.1. General Description 4

1.2. Washroom Tests 6

1.3. Repairs 7

1.4. Transportation and Storage of Articles

1.5. Pick-Up, IOU and Delivery Tickets

2 SERVICES SUMMARY (SS). 9

GOVERNMENT-FURNISHED PUBLICATIONS.

3.1. Publications

GENERAL INFORMATION.

4.1. Contractor Personnel

4.2. Quality Control

4.3. Government’s Quality Assurance

4.4. Re-Performance of Service(s)

4.5. Hours of Operation

4.6. Security Requirements

4.7. Safety Requirements

4.8. Continuation of Essential Contractor Services During

Crises

4.9. Government Performance of Services during Labor

Strikes

4.10. Government Remedy for Nonconforming Service(s)

RECORDS MANAGEMENT.

APPENDICES.

A. Definitions B. Estimated Workload Data C. Package, Laundry and Dry Cleaning

Appendix A. Definitions ( if any)

Appendix B. Estimated Workload Data (if any) Appendix C. Maps and/or Site Plans (if any)

Appendix D. Government Furnished Property/Equipment Listings

1.1. General Description. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services non-personal necessary to perform laundry and dry cleaning services for Moody AFB, in accordance with the International Fabricare Institute, American Institute of Laundering, Institute of Launderers, Wash.

D.C., and the Standard Commercial Practices, as defined in this PERFORMANCE WORK STATEMENT (PWS), except where specified as Government-furnished property and services. The contractor shall perform to the standards in this contract or higher.

1.1. Specific Tasks. Delivered finished articles shall conform to the general accepted industry standards of quality of cleanliness, finish, and appearance. All work performed shall be accomplished under sanitary conditions. Items shall be free from stains, bacteria, and other microorganisms, including pathogens or disease producing organisms. Any items that do not meet the standard of this contract will be refinished at no additional cost to the Government. These items will be returned on the next scheduled delivery day.

The contractor shall reimburse the Government at replacement cost(s) for any items damaged by the contractor.

1.1.1. Contaminated Laundry. All contaminated laundry originating from the Moody Inn will be identified in separate bags. The contractor shall pickup and clean contaminated laundry.

1.1.2. Stain Removal. Contractor will provide deep stain removal treatment for those items the contractor has identified as having hard to remove stains.

1.1.3. Laundry Carts and Bags. The contractor shall furnish enough laundry carts and bags necessary to hold and transport laundry and dry-cleaning articles in accordance with packaging requirements. Contractor shall provide laundry carts for storage and transportation of linen in, to, and from the contractor’s place of business. Contractor shall provide all empty carts requested by the facility. Empty carts shall be left at the location during pickup of dirty linen for the next scheduled pick up.

1.1.4. Handling and Packing Process. The Moody Inn laundry will be handled and packed separately from the Dormitory laundry.

1.1.5. Pickup/Delivery. Laundry picked up and delivered shall be manifested with copies of manifest tickets provided to the facility person or POC on the same day service is rendered. The contractor shall verify, count, and sign a pickup ticket for items being picked up; the contractor’s signature shall constitute an agreement to the Government’s count. A copy of the pickup slip will be retained by the Government. The contractor shall furnish pickup tickets and any necessary tags. Quantities delivered must be 100 percent of the items picked up, in addition to all items owed unto (IOU) from previous deliveries. Contractor must provide an IOU for items not delivered on schedule. All

IOUs will be returned on the next scheduled delivery day. Any article(s) missing for seven (7) calendar days will be considered lost, and the contractor shall reimburse the Government in the amount of the exact replacement cost.

1.1.5.1. The contractor shall package laundry and dry cleaning for delivery as indicated in Appendix C.

1.1.5.2 All pickups and deliveries shall be accomplished between the hours of 8:00 a.m.

and 3:30 p.m., except on Federal holidays or when the facility is closed for productivity days. When a holiday/productivity day falls on a scheduled pickup or delivery day, the scheduled action shall be performed on the next workday following the holiday/productivity day. The Linen Exchange shall have pickup and delivery daily (Monday through Friday).

1.1.5.3. Delivery. The contractor shall record the number of pieces delivered on the delivery ticket and the Government representative shall verify this amount. The contractor shall provide the delivery tickets and furnish the Government an original and two (2) copies.

1.1.5.4. Cleaned laundry items will be returned in the same quantity and type to the appropriate location(s) from where they were picked up. Linen packaging shall be accurately marked to indicate the size of item (twin, queen, king).

1.1.5.5. Articles will be returned to the central pickup point clean, dry, free of lint, odor, bacteria, fungi spots and stains, strings, any debris, and other micro-organisms, including pathogens and disease producing organisms. Linen items shall be pressed and free of wrinkles. Bleach shall not be used on any colored articles. Articles, which are bleached, shall be bleached by a method that prevents yellowing of the fabric.

1.1.5.5.1. Unless otherwise specified in Workload Estimate and Packaging Requirements or Proposal, all articles shall be returned double wrapped with a minimum of 60 gauge clear wrap. Clear-film wrapped bundles shall be accurately labeled, by item, and quantity marked on the outside.

1.1.5.6. Laundry and Dry Cleaned Articles are to be returned according to the following:

PICK UP DELIVERY

MONDAY WEDNESDAY

TUESDAY THURSDAY

WEDNESDAY FRIDAY

THURSDAY MONDAY

FRIDAY TUESDAY

1.1.5.7. All wrapping of items in Appendix C that are coded “W” and/or “P” shall be double wrapped with heat sealed a minimum of 60 gauge mil strength poly wrap. All items on hangers shall be covered with plastic garment bags.

1.1.5. 8. Fabric Softener. Fabric Softener shall be used on all terry cloth items (excluding kitchen linens) during the rinse cycle of the laundry process.

1.1.5.9. Draperies. Items must be resized to original size after cleaning and pressed.

The contractor has the authority to recommend to the Contracting Officer (CO), whether the textile or fabric can be brought back to the original size.

1.1.5.9.1. Cleaning of lined and unlined drapes, chemical suits, etc., shall comply with label requirements on article(s) or receive an approved alternate method from the CO.

1.1.5.10. State and Local Department of Health Requirements. Compliance with any certification or labeling requirements, arising from state or local department of health regulations and Occupational Safety and Health Administration (OSHA), is the responsibility of the contractor.

1.2. Washroom Tests.

1.2.1. Washroom Tests. Once each quarter, perform washroom tests for tensile strength and whiteness retention in the washing of Government-white sheets and pillowcases, in accordance with OSHA standards and instructions, by processing two (2) laundry washrooms test pieces (swatches of material) in the washing of Government-white sheets and pillowcases. The test piece service and the laboratory evaluation of the test pieces shall be provided by an approved laboratory.

The Dry Cleaning and Laundry Institute 14700 Sweitzer Lane, Laurel, Maryland 20707 and the National Association of Institutional Linen Management (NAILM), 2130 Lexington Road, Suite H, Richmond, Kentucky 40475, are two known and acceptable laboratories.

1.2.1.1. Should the contractor propose to obtain these services from a laboratory other than one of the two listed above, the proposed laboratory shall be submitted to the Quality Assurance Personnel (QAP) at the Pre-Performance Conference, or two (2) weeks prior to the performance start date, for approval.

1.2.1.2. Tensile strength loss shall not exceed 10 percent per modification, and whiteness retention shall not be less than 96 percent. Whenever tensile strength loss or whiteness retention deficiencies occur, the contractor shall take corrective action within five (5) workdays and retest. This process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances. Two (2) copies of all test results shall be provided to the QAP not later than five (5) workdays from the date of receipt by the contractor. The contractor shall be responsible for all associated test costs.

1.2.1.3. The contractor shall notify the QAP of the washroom test within five (5) workdays of the actual washing. In addition, the contractor shall provide the QAP one

(1) copy of the test results within three (3) workdays of receipt from the laboratory.

1.3. Repairs.

1.3.1. Non-reimbursable Repairs. Except for unserviceable and non-repairable articles turned in for cleaning, the contractor shall repair all minor (normally less than four (4) inches) rips, tears, open seams, strings, frays, broken mattress pad straps and holes with materials and supplies of the same color and by similar appearance and quality within seven (7) calendar days. All such repairs shall be performed at no additional cost to the Government.

1.3.2. Reimbursable. Field jackets/articles requiring replacement of zippers, buttons, and snaps, will be identified at the time of pickup by the Government. Sheets/pillow cases that require seams/hems to be sewn will be identified at the time of pickup. The contractor will be paid in accordance with the applicable contract line item as listed in the proposal.

1.3.3. Unserviceable Items/Salvage. Unserviceable items shall be returned to the pickup/delivery point from which they were received by the contractor and that determination will be made by the QAP. All unserviceable articles shall be returned in a separate bundle, clearly identified as unserviceable, by the Contractor to the pickup location after laundering.

1.4. Transportation and Storage of Articles.

1.4.1. The contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in a vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to the facilities. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized before loading the clean articles.

1.5. PickUp, IOU, and Delivery Tickets. The contractor shall provide the following documents to the Moody Inn. These documents are necessary, in order to provide proper disposition of laundry items.

1.5.1. PickUp Tickets. The contractor shall provide a pickup ticket for all items received from the Moody Inn. This ticket must contain the following information.

1.5.1.1. Name, Address, and Phone number of Contractor

1.5.1.2. Pre-numbered Ticket

1.5.1.3. Pick up Date

1.5.1.4. Quantity

1.5.1.5. Item Code, Description

1.5.1.2. IOU Ticket. The contractor shall provide an IOU ticket for all items not delivered on schedule. IOU items shall be delivered on the next scheduled delivery. This ticket must contain the following information.

1.5.1.2.1. Name, Address, and Phone number of Contractor

1.5.1.2.2. Pre-numbered Ticket

1.5.1.2.3. Delivery Date

1.5.1.2.4. Quantity

1.5.1.2.5. Item Code, Description

1.5.1.3. Delivery Tickets. Contractor-furnished delivery tickets shall be used for recording the delivery of laundry/dry cleaning. Original and one (1) copy for each ticket are required. Delivery tickets must include:

1.5.1.3.1. Name, Address and Phone number of Contractor

1.5.1.3.2. Pre-numbered Ticket

1.5.1.3.3. Delivery Date

1.5.1.3.4. Quantity

1.5.1.3.5. Item Code, Description

1.5.1.3.6. Unit price per each item

1.5.1.3.7. Total price of each item

1.5.1.3.8. Grand Total of all Items

Remainder of this page left blank.

2. SERVICES SUMMARY (SS).

2.1. The purpose of this paragraph is to state the performance objectives, the paragraph, and identify the performance threshold(s) to determine the overall effectiveness of services delivered to the Government. The SS will be used in evaluating contractor performance.

Performance Objective

PWS/SOW

Paragraph

Performance Threshold(s)

SS-1

Comply with pickup and delivery schedules.

Para. 1.1.5., 1.1.5.6. Contractor must meet requirement with no more than 2 customer complaints per month.

SS-2

Comply with packaging requirements.

Para. 1.1.5.1., Appendix C.

Contractor must meet requirement with no more than 2 customer complaints per month.

SS-3

Comply with sanitation requirements.

Para. 1.4.1., 1.1.5.4., and 1.1.5.5.

Contractor must meet requirement with no more than 2 customer complaints per month.

SS-4

Deliver correct quantities.

Para. 1.1.5.1., Appendix C.

Contractor must meet requirement with no more than 2 customer complaints per month.

SS-5

Perform repairs.

Para. 1.3., 1.3.1., and 1.3.2.

Contractor must meet requirement 100% of the time.

SS-6

Comply with vehicle interior requirements.

Para 1.4.1. The Contractor must comply with vehicular requirement 95% of the time.

SS-7

Comply with washroom test.

Para. 1.2., 1.2.1., 1.2.1.1., 1.2.1.2., 1.2.1.3.

100% of the time.

3. GOVERNMENT-FURNISHED-PUBLICATIONS/FORMS.

3.1. Publications and forms that apply to this are listed below. The contractor shall maintain current copies of forms and publications via the Internet at http://afpubs.hq.af.mil/ for the documents required to provide Lodging and Dry Cleaning Services.

3.1.2. The Government QAP will notify the contractor as follow-on requirements changes occur. Supplements or amendments to listed publications from any organization level may be issued during the life of the contract. The contractor shall immediately implement those changes that result in a decrease or no change in the contract price, and notify the CO in writing of such change. Should a decrease in contract price result, the contractor shall provide a proposal for a reduction in the contract price to the CO. Before http://afpubs.hq.af.mil/ implementing any change that will result in an increase in contract price, the contractor shall submit to the CO a price proposal within thirty (30) days following receipt of the change by the contractor. Failure of the contractor to submit a price proposal within thirty (30) days following receipt of any change, may endanger contract performance.

Upon completion of the contract, the contractor shall return to the Government all issued unused publications and forms.

3.1.3. Publications.

Publications No.

Title Date Applicable Paragraph

Applicable Paragraph/Chapter

NAILM National Association of Institutional Linen Management

All Mandatory

AFI 34-246 Air Force Lodging Program

11 Nov 2007

Chapter 6 Advisable

4. GENERAL INFORMATION.

4.1. Contractor Personnel.

4.1.1. Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of all work. The name of the contract manager and an alternate(s), who shall act for the contractor when the manager is absent, shall be designated in writing to the CO prior to contract start date.

4.1.1.1. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.1.1.2. The contract manager or alternate shall be available during standard duty hours, 7:30am-4:30pm, within sixty (60) minutes to meet on the installation with Government personnel designated by the CO to discuss problem area(s). The contract manager or alternate shall be available also during standard duty hours within sixty (60) minutes by telephone to discuss any problem area(s). After standard duty hours the manager or designated alternate shall be available within two (2) hours.

4.1.1.3. The contract manager and alternate(s) shall be able to read, write, speak, and understand English.

4.1.2. Contractor Employees. The CO may restrict the employment under the contract of any contractor employee, or prospective contract employee who is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.1.2.1. Contract personnel shall present a neat appearance and be easily recognized.

This may be accomplished by wearing clothing bearing the name of the company or by wearing appropriate uniform(s) or badges which contain the company name and employee’s name. The contractor is responsible for acquiring an appropriate number of badges to meet their needs at their own expense.

4.1.2.2. The contractor shall ensure that employees have current and valid professional certifications before starting work. Vehicle operators shall have a valid driver’s license or Georgia driver’s license when applicable.

4.1.2.3. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person could create a conflict of interest, or employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD 5500.7-R Joint ethics Regulation (JER), Chapter 2. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities, paragraph 3.

4.1.2.4. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall or active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.2. Quality Control.

4.2.1. The contractor shall provide a comprehensive Quality Control Plan (QCP) for all work required in this PWS. The written QCP shall be submitted to the CO for validation no later than the pre-performance conference. The CO will notify the Contractor of validation or of any required modification(s) that may be required to the plan.

4.2.1.1. The plan shall include, at a minimum:

A description of the commercial standards inspection system to cover all services listed in the Services Summary (SS), to include control procedures for any Government-provided keys or lock combinations.

4.2.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

4.2.1.3. A description of the records will be kept to document inspections and corrective or preventive actions taken. This includes the use and distribution of required forms and reports.

4.2.1.4. The records of inspections shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

4.3. Government Quality Assurance.

4.3.1. The Government is responsible for ensuring that the contract standards are met, utilizing the appropriate assessment method(s) as stated in this contract. The QAP(s) may evaluate the contractor’s performance at any time during the duration of this contract. Government Inspections will be conducted in accordance with the Quality Assurance Surveillance Plan (QASP) with the intent of verifying contractor compliance with contract requirements and performance within the performance thresholds established in the SS. The assessment/evaluation methods identified in the QASP, in concert with the contractor’s quality control procedures, will permit the Government to evaluate the contractor’s success or lack of success in meeting the specified contract requirements. The QASP is included in the solicitation, but is not part of the contract, as it can be changed at any time by the Functional Activity’s request to the CO.

4.4. Re-Performance of Nonconforming Services.

4.4.1. Re-performance of Service(s). When service performed does not conform to contract requirements, the contractor shall re-perform the service in conformity with the contract specifications at no additional cost to the Government. Re-performance of the services shall commence immediately upon notification by the QAP, and the contractor shall have a sufficient workforce dedicated to ensure corrections are accomplished by the next scheduled delivery day without degradation to standard services.

4.5. Hours of Operations.

4.5.1. Holidays. The contractor shall follow those holidays as cited in the Dept of Labor Wage Decision.

Note 1. The contractor may substitute the “Good Friday” holiday time off for the day after Thanksgiving, which is usually considered a “family day” for the general base population.

Note 2. Any of the above holidays falling on a Saturday will be observed on the preceding Friday. Holidays falling on a Sunday will be observed on the following Monday.

4.5.2. Holiday Services. Services scheduled for a certain day of the week, but cannot be performed due to a recognized holiday, shall be performed either the day before or the day after the holiday. If a service is scheduled on Monday and that Monday is a holiday, then the service shall be performed on the day after the holiday (Tuesday). Services scheduled for Friday and a holiday is on Friday, then that service shall be performed on the Thursday before the holiday.

4.6. Security Requirements.

4.6.1. Pass and Identification. Pass and identification items required for contract performance shall be obtained for contractor personnel and non-Government-provided vehicles. Procurement of the appropriate passes and identification items are the responsibility of the contractor.

4.6.1.1. The contractor shall obtain personnel pass application forms from their Contract Administrator. The contractor employee shall complete and carry the forms to the Security Forces, Pass and Registration Office; vehicle registration, proof of insurance, and a valid driver’s license must be presented for all vehicles to be registered.

4.6.1.2. Contractor shall be responsible for retrieving pass and identification items from contractor employees upon their departure from employment, prior to contract expiration; these items shall be turned in to the Pass and Identification Office. The Government reserves the right to obtain certification of receipt for base passes upon termination of employment or completion of contract, prior to payment of final invoice.

4.6.2. Contractor/Employee Base Pass and Identification, Special Clearances, and Vehicle Passes. The contractor shall comply with all requirements and procedures in accordance with FAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.6.3. Special Requirements. The contractor shall ensure that all employees operating vehicles or vessels under the terms of this contract obtain and maintain state driver’s or vessel operator licenses commensurate with the size and type of vehicle or vessel being operated. The contractor shall adhere to all federal, state, and local driving laws or regulations.

4.6.4. Traffic Laws. The contractor and its employees shall comply with base speed limits and other traffic laws.

4.6.5. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately-owned vehicle(s) while on Moody AFB GA.

4.6.6. Physical Security. The contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.6.6.1. For Official Use Only (FOUO). The contractor shall comply with DoD 5400- 7-R Chapter 4, DoD Freedom of Information Act (FOIA) Program Requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.6.7. Controlled Areas. The contractor shall implement local base procedures for entry to Air Force controlled areas where contractor personnel shall work.

4.7. Safety Requirements.

4.7.1. Safety of personnel and performance shall conform to Office of Safety and Health Administration (OSHA) requirements as specified in AFI 91-301, Air Force Occupational Safety and Health Program.

4.7.2. Cell Phone Usage. Cell phone usage while driving on base is prohibited, unless using a completely “hands-free” device.

4.8. Continuation of Essential Contractor Services During Crises.

4.8.1. All services or any specifically designated portions of the functions accomplished under this contract shall be performed during any wartime operations. Wartime operations are those actions, including contingency planning, which would be required to support current or future United States Air Force wartime requirements. Notwithstanding any other provision of this contract, the contractor agrees that, in the event of the occurrence of any wartime-related contingency, the Government shall have the unilateral right to extend performance of this contract, as long as the wartime contingency(ies) exist. Contract payment will be in accordance with the existing contract rate.

4.8.2. The Government shall notify the contractor within three (3) hours of any crisis declared by the national combatant commander by telephone, text message, email, or in person.

4.8.3. The contractor shall prepare a list of all essential positions/personnel required to support any crisis and submit to the CO at the pre-performance conference.

4.8.4. The contractor providing services designated as essential by Moody AFB is expected to use all means at their disposal to continue to provide such service in accordance with the terms and conditions of the contract during periods of crisis until appropriately released or evacuated by the CO.

4.8.5. The contractor is directed to clauses DFARS 252.237-7023—Continuation of Essential Contractor Services and DFARS 252.237-2024--Notice of Continuation of Essential Contractor Services included in this contract. The contractor is responsible for completing and turning in to the CO all information and/or data requested from these clauses at the pre-performance conference.

4.9. Government Performance of Services During Labor Strikes.

4.9.1. The services required under this PWS are of critical importance to the Air Force, and the Government reserves the right to take over performance in the event of a labor strike by the contractor’s employees, which could impair the contractor’s ability to satisfactorily perform the contract. In such event, the Government may elect to perform services with exclusively Government personnel in accordance with AFI 64-106, Air Force Industrial Labor Relations Activities.

4.9.2. Under such circumstances, and at the direction of the CO, the Contractor agrees to remove its non-striking force from the performance site and not to interfere in any way with Government performance.

4.9.3. Contractor agrees further, under such circumstances, to permit the Government to use any essential Contractor-furnished property. The Government will equitably compensate the contractor for use of such property.

4.9.4. Contractor shall not be entitled to payment for any performance period or parts thereof during which the Government assumes performance.

4.10. Government Remedy for Nonconforming Service(s). The CO will follow the requirements of FAR 52.212-4, Contract Terms and Conditions for Commercial Items, for the contractor’s failure to correct nonconforming services.

5. RECORDS MANAGEMENT.

5.1. All records, files, documents, regardless of media (e.g., paper, electronic, etc.), as described in this PWS, that are the responsibility of the contractor are the property of the Government and shall remain so upon termination or completion of the contract.

5.2. The contractor shall keep these items current and maintain and dispose of them in accordance with the requirements established in Air Force Instruction (AFI) 33-322, Records Management Program, paragraph 10, Air Force Manual (AFMAN) 33-363, paragraph 6.4, Air Force Manual (AFMAN) 33-364, paragraph 2.10, and the Air Force Records Disposition Schedule which may be accessed from the web address cited below:

https://www.my.af.mil/afrims/afrims/afrims/rims.cfm.4

5.3. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. The Moody AFB Records Management Office (23 CS/SCXKR), 257-3500, will provide assistance and training to the Contractor to ensure compliance with Federal record keeping requirements.

5.4. Contractor Manpower Reporting.

5.4.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services under this contract for the Department of Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

5.4.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30.

While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

6. APPENDICES.

A. Definitions

B. Estimated Workload Data https://www.my.af.mil/afrims/afrims/afrims/rims.cfm.4 http://www.ecmra.mil/ http://www.ecmra.mil/

C. Package of Laundry and Dry Cleaning

D. Maps

APPENDIX A

GENERAL DEFINITIONS

Contingency. Any emergency involving military forces caused by natural disasters, terrorists, subversives, or by required military operations. Contingencies require plans, rapid response, and special procedures to ensure the safety and readiness of personnel, installations, and equipment.

Contracting Officer (CO). The only person who can bind, limited to the extent of the authority delegated by the head of the agency, through a warrant or certificate of appointment. The CO enters into, administers, or terminates contracts and makes related determinations and findings.

Quality Assurance Personnel (QAP). Individuals designated to perform quality assessment functions, and oversee performance in accordance with the Quality Assurance Surveillance Plan (QASP). They serve as Government onsite technical managers assessing Contractor performance against contract performance standards.

Defective Service. A service output that does meet the standard performance as specified in the contract for that service.

Functional Commander. The person responsible for a functional area at the Squadron level.

Market Research. A continuous process for gathering data on service characteristics, suppliers’ capabilities and current business practices plus the analysis of that data to make acquisition decisions.

Multi-Functional Team. A team of stakeholders responsible for a service acquisition.

This includes not only representatives of the technical and procurement communities, but also stakeholders of the service acquisition and the contractor providing the service. This Team may consist of sub-group(s) responsible for routine contract actions.

Performance-Based Services Acquisition (PBSA). Performance-based service acquisition means structuring all aspects of a services acquisition around the purpose of the work to be performed, and the contract requirements set forth in clear, specific objective terms and measurable outcomes.

Performance Assessment. A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a Quality Assurance Surveillance Plan (QASP).

Performance Management. The use of performance measurement information to effect positive change in organizational culture, systems and processes, by helping to set agreed upon performance goals, allocating and prioritizing resources, informing managers to either confirm or change current policy or program directions to meet those goals, and sharing results of performance in pursuing those goals.

Performance Objective. The services needed, defined in terms of the output/outcome required. This is the “what” or end result desired – not the process.

Performance Threshold. The established acceptable standard required by the government for the performance objective.

Performance Work Statement (PWS) A performance-based description of services required by a functional activity, regardless of the title (e.g. performance requirements document, performance-based work statement, technical requirements document, statement of work, statement of objectives, etc.)

Services Summary. Identifies the key service outputs of the contract that will be evaluated by the Government to ensure contract performance standards are met by the Contractor.

Technical Definitions.

Contaminated Items. Those linens suspected of contamination with infectious microorganisms.

Hard to Remove Stains. Stains that cannot be removed during normal wash, but will come out if soaked in an enzyme solution.

Laundering/Dry Cleaning (to include curtains and bedspreads). Laundry/Dry Cleaning shall be done IAW the tagged instructions on the article using standard industry practice. When instructions for laundering/dry cleaning are missing from the articles, items will be laundered using mild detergent, low heat and no bleaching agent.

APPENDIX B

ESTIMATED WORKLOAD DATA

ITEM NAME ESTIMATED

QUANTITY

1 Pillowcases 31512 2 Twin Sheet Flat 3156 3 Twin Sheet Fitted 3156 4 Queen Sheet Flat 14868 5 Queen Sheet Fitted 14868 6 King Mattress Pad 228 7 Mattress Pad (Queen and Twin combined) 2520 8 Hand Towel 30012 9 Bath Towel 34805 10 Bath Mat 17412 11 Washcloth 40812 12 Apron 132 13 Velour Blanket 3240 14 Bedspread (All sized combined) 1800 15 Coverall/Hood 12 16 Chem Warfare Pant/gortex pants 12 17 Chem Warfare Jacket 12 18 Sleeping Bags, LG.Inserts/Covers 12 19 Sleeping Bags, Med 12 20 Jacket, Parka/Poncho 15 21 Cook Hat 24 22 Cook Pant (Blue) 24 23 Cook Shirt (White) 120 24 King Sheet Flat 288 25 King Sheet Fitted 288 26 King Pillowcases 384 27 Table Cloths/Pot Holders 384 28 Dry Clean Pillow Sham 96 29 Dog Training Gear Pant & Vest 16 30 Drapes 550 31 Mattress Protectors 612 32 Pillow Protectors 900

APPENDIX C

Package of Laundry and Dry Cleaning

Lodging Item Packing Finish Code Pillowcases Packed in 50s WFP Twin Sheet Flat Packed in 10s WFP Twin Sheet Fitted Packed in 10s WFP Queen Sheet Flat Packed in 10s WFP Queen Sheet Fitted Packed in 10s WFP King Mattress Pad Packed in 1 WFP Mattress Pad Packed in 1s WFP Hand Towel Packed in 20s WFP Bath Towel Packed in 10s WFP Bath Mat Packed in 10s WFP Washcloth Packed in 50s WP Apron Packed in 1s WIH Velour Blanket Packed in 1s WFP Bedspread Packed in 1s WFP Coverall/Hood Packed in 10s WFP Chem Warfare Pant/gortex pants Packed in 1s WFP Chem Warfare Jacket Packed in 1s WFP Sleeping Bags, LG.Inserts/Covers Packed in 1s WFP Sleeping Bags, Med Packed in 1s WFP Jacket, Parka/Poncho Packed in 1s WFP Cook Hat Packed in 1s WP Cook Pant (Blue) Packed in 1s WIH Cook Shirt (White) Packed in 1s WIH King Sheet Flat Packed in 10s WFP King Sheet Fitted Packed in 10s WFP King Pillowcases Packed in 50s WFP Pot Holders Packed in 10s WFP Table Cloths/Pot Holders Packed in 1s WIH Dry Clean Pillow Sham Packed in 10s DCFP Dog Training Gear Pant & Vest Packed in 1s WFP Parka Hats/ponchos/liners/back covers

Packed in 1s WFP

DV Robes Packed in 1s WIH

Method of Finish DC- Dry Clean F- Fold H- Return Finished work on hanger I-Pressed P-Plastic wrap W- Wash and Tumble-dry