SOW_Computer_Specialist_Rev_1.pdf

RFQ No.: FA4830-17-Q-S005

Contract No.: FA4830-17-M-S0XX

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS)

23RD FORCE SUPPORT SQUADRON

STATEMENT OF WORK (SOW)

COMPUTER SPECIALIST

TECHNOLOGY SUPPORT

EDUCATION AND TRAINING SERVICES

Dated: 09 January 2017

Revision 1: 02 February 2017

23rd Contracting Squadron

Moody AFB GA

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS)

1. DESCRIPTION OF SERVICES.

1.1 SCOPE. The Contractor shall provide all personnel, supervision and services non-personal necessary to support the 23 Force Support Squadron (23d FSS), as defined in this Statement of Work (SOW) except where specified as government-furnished property and services, at Moody AFB, Georgia. The Computer

Specialist will provide services in support of the U.S. Air Force Voluntary Off-Duty Education Program, to include providing computer technology support and assistance as contained in this SOW.

1.2 Location 23 FSS/FSDE, 3010 Robinson Road, Moody AFB, GA 31699-1501.

2. APPLICABLE DOCUMENTS

2.1. The Contractor shall accomplish the following:

2.2 All tasks shall be accomplished in accordance with all DoD, Air Force, Air Force Combat Command, and the local base computer/technology guidelines and regulations. The Air Force Instructions (AFIs) will be made available upon request (some are available through on-line reference material).

3. GENERAL REQUIREMENTS

3.1 SPECIFIC TASKS

3.1.1. The Contractor shall accomplish the following:

3.1.2 Provide hardware and software system administration on all personal computers, servers, fax machines, scanners, satellite receivers, switches, routers, printers and other peripherals critical to proper function of Moody AFB ETS technology systems.

3.1.3 Provide maintenance of Moody AFB ETS link to Air Force Automated Education Management

System (AFAEMS) on the Moody Web Page; update links, build pages, link appropriate documents and databases, manage layout and meet any other requirements specified by the Chief, ETS, to ensure quality of web page and how it integrates with Air the Force Virtual Education (AFVEC) web site.

3.1.4 Implement any new systems (software/hardware) as required by the Chief, ETS; set-up new computers and other information systems in a timely manner to support gradual improvement of the ETS and testing facilities. This may require you to move or remove/assembled furniture.

3.1.5 Provide all networking architecture recommendations and networking support to improve the

ETS network as directed by the Chief, ETS.

3.1.6 Establish procedures for safeguarding all critical data, and design back-up methodology to guarantee uninterrupted service to customers.

3.1.7 Develop a tracking system to (including all required documentation) monitor all information

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS) systems, and establish a diagram of the facilities, with the associated database to track fixes with the implementation of information systems.

3.1.8 Provide for safe migration of important data from one system to another, and install and maintain the Education Center primary database. Conduct upgrades to the database and provide training to ETS personnel.

3.1.9 Provide recommendations to Chief, ETS, for future planning and improvements to the existing information systems structure for the facilities.

3.1.10 Assist Chief, ETS, in research and purchase of all information systems and components required to improve existing structure.

3.1.11 Provide for proper information security on all systems, and educate personnel on proper security procedures to protect sensitive data and records.

3.1.12 Train office personnel on how to use the required software, so that they can execute their jobs more efficiently.

3.1.13 Perform any other critical system support as requested by the Chief, ETS, for successful operation of the ETS technology.

3.1.14 Perform as the alternate equipment custodian for all ETS equipment, conduct an annual inventory, and forward to the Chief, ETS, and the Communications Squadron (CS). Will also inventory and account for all new equipment within 72 hours of receipt and ensure all accountable items are added to the ETS ADPE listing.

3.1.15 In the event of an emergency (total system disabled, etc.), the Contractor shall respond within four (4) hours from the time of call/request by the Chief, ETS;

3.2 QUALIFICATIONS. Candidate must have a proven minimum of one year current experience with both hardware and software applications. Experience with (AFAEMS), the customer sign in tool, and testing updates from Air Force Institute for Advanced Distributed Learning ( AFIADL), Defense Activity for Non-Traditional Education Support (DANTES), Air University, and other updates as necessary is highly desired but not mandatory. "Current" experience is defined as any experience within the past 5 years.

3.2.1 Candidates’ qualifying documentation shall demonstrate the minimum one year experience.

3.2.2 Excellent customer service skills and verbal communication skills are essential; appropriate related professional work or volunteer experience of at least one (1) year is highly desirable; knowledge of and/or experience with computer/network security is mandatory.

3.3 WORK HOURS/DAYS. The Chief, ETS and the Contractor may mutually agree to specific work elements/schedules that must be performed to assist in the standard day-to-day operation.

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS)

3.3.1 The Contractor shall work 25 hours per week, Monday-Friday from 9:00 a.m. to 2:00 p.m. (0900 to 1400); exact days and times of services may be jointly determined by the Contractor and the

Government in advance, and may be modified by mutual agreement according to any changing program needs.

3.3.2 The contractor must inform the ETS Chief of anticipated absences at least twenty-four (24) hours prior to scheduled absence except in emergency situations. Non-emergency leave of one (1) week or more must be scheduled with the ETS Chief at least two (2) weeks in advance and may not exceed two

(2) weeks at a time with a maximum of four (4) weeks in one (1) fiscal year.

3.3.3 Hours may not be worked on Federal holidays, when the office is closed, or outside the standard work hours of 7:30 a.m.-4:30 p.m., Monday through Friday.

4. MATERIALS AND EQUIPMENT. The Government will provide all necessary equipment, materials, workspace, and access required to fulfill the requirements of this contract; the facilities are

B328, 3010 Robinson Road, and B440, 105 Brookley Street, Moody AFB GA.

5. SECURITY REQUIREMENTS

5.1. Listing Of Employees. The Contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number, and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the Installation

Commander. The list shall be provided to the Program Manager and the sponsoring agency’s Security

Manager. An updated listing shall be provided when an employee's status or information changes.

5.2. Security Training. The Contractor shall ensure all Contractor employees receive initial and recurring security education training from the sponsoring agency’s Security Manager. Training must be conducted

IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, "Information Security

Program Management". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

5.3. Pass and Identification Items. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-Government-owned vehicles.

5.4. Retrieving Identification Media. The Contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

5.5. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

5.6. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on Moody AFB.

5.7. For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS)

Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

5.8. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware which may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

5.9. Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

5.9.1. Cell-Phone Usage. There will be no cell phone usage while driving on base, unless a completely

“hands-free” device is utilized.

5.10. Controlled/Restricted Areas. (If Applicable) The Contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where Contractor personnel shall work. An

AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge shall be issued. Contractor employees must have a completed National Agency Check (NAC) investigation before receiving a

Restricted Area Badge.

5.11. Key Control. (If Applicable) The Contractor shall establish and implement methods of ensuring all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government.

5.11.1. The Contractor shall immediately report to the Program Manager any occurrences of lost or duplicated keys.

5.11.2. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer (CO), to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the

Government and the total cost deducted from the monthly payment due the Contractor.

5.11.3. The Contractor shall prohibit the use of keys, issued by the Government, by any persons other than the Contractor’s employees and the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in performance of contract work requirements in those areas.

5.11.4. Lock Combinations. (If Applicable) The Contractor shall control access to all Government-provided lock combinations to preclude unauthorized entry. The Contractor is not authorized to record lock combinations without written approval by the Government Program Manager. Records with written

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS) combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

APPENDICES

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS)

A.1. ACRONYMS & ABBREVIATIONS LIST: Commonly used military and education- related acronyms, abbreviations and definitions with which contractor must be familiar:

AEA Assistant Education Advisor

AFAEMS Air Force Automated Education Management System

NPSC Non-Personal Services Contract (covers each contract position)

SOW Statement of Work (position description and responsibilities)

BESC/BESP Base Education Services Center/Base Education Services Program

BEPAC Base Education Plan and Advisory Committee e-EXAM Electronic Examination

ESS Education Services Specialist

ESC Education Services Center

ET Education Technician

ETS Education and Training Services

TE Test Examiner

MAJCOM Major Command (major divisions within the Air Force)

ACC Air Combat Command (HQ at Langley AFB, VA)

AFSPC Air Force Space Command (HQ at Peterson AFB, CO)

AETC Air Education and Training Command (HQ at Randolph AFB, TX)

AMC Air Mobility Command

AFMC Air Force Material Command

PACAF United States Air Forces Pacific (HQ at Hickam AFB, HA)

USAFE United States Air Forces Europe (HQ at Ramstein AFB, GE)

AFSOC Air Force Special Operations Command

AFRC Air Force Reserve Command

ANG Army National Guard

DANTES Defense Activity for Non-Traditional Education Support

TCO Test Control Officer

ATCO Alternate Test Control Officer

CLEP College Level Examination Program (test for credit)

DSST DANTES Subject Standardized Test (test for credit)

GED Tests of General Education Development (high school equivalency exam)

SAT Scholastic Aptitude Test (undergraduate entrance exam)

ACT American College Test (undergraduate entrance exam)

GRE Graduate Record Exam (graduate entrance exam--only subject tests on base)

GMAT Graduate Management Admissions Test (specialized graduate entrance exam)

MAT Miller Analogies Test (graduate entrance exam)

GED Tests of General Education Development (high school equivalency)

SII Strong Interest Inventory

PRAXIS National Teacher Certification Exam (Includes general and subject tests)

TTT Troops to Teachers program (see DANTES web site)

TA Tuition Assistance (military)

Contract Title: Computer Specialist – Technology Support for the Education and Training Services (ETS)

CTA Civilian Tuition Assistance (available to permanent ACC civilians only)

TA Cap Annual per person limit of $3500 (set by Congress for all Services)

SH Semester Hours

QH Quarter Hours

AFAEMS Air Force Automated Education Management System

SOC Servicemen’s' Opportunity College (All on base schools are SOC members)

CCAF Community College of the Air Force

DE Distance Education

DL Distance Learning

PME Professional Military Education

ECI Extension Course Institute (old name for AFIADL)

AFIADL AF Institute of Advanced Distributed Learning

AFIT Air Force Institute of Technology

ALS Airman Leadership School

FTAC First Term Airman Center

NCOA Noncommissioned Officers Academy

SNCOA Senior Noncommissioned Officers Academy

Course 5 SNCOA by computer assisted distance learning program

Course 8 SNCOA by correspondence

SOS Squadron Officers School (required PME for AF Captains)

ACSC Air Command and Staff College (required PME for AF Majors)

AWC Air War College (required PME for AF Lt Colonels)

NYR New York Regents (popular external degree program)

ERAU Embry Riddle Aeronautical University (2, 4 and MS/MBA degrees on base)

CMU Central Michigan University (graduate management degrees on base)

Park Park University (private university offering 2 and 4 year Mgt degrees on base)

MOU Memorandum of Understanding (governs schools operating on base0

VA Veterans Assistance

VEAP Veterans Educational Assistance Program (no longer open to new depositors)

MGIB Montgomery GI Bill (covers most ACDU personnel unless they declined it)

AECP Airman Enlisted Commissioning Program

AFROTC Air Force Reserve Officer Training Corps

SOAR Scholarships for Outstanding Airmen to ROTC

POC-ERP Professional Officer Course-Early Release Program (requires 2 year college)

AFA Air Force Academy

LEAD Leaders Encouraging Airman Development (for AFA or AFA Prep School)

OTS Officer Training School (requires completed 4 year degree)

PCS Permanent Change of Station (leaving current base)

PCA Permanent Change of Duty (changing jobs but remaining at current base)

TDY Temporary Duty (involves official orders sending the person elsewhere)