Test_Examiner_SOW_Attachment_1.docx

23D FORCE SUPPORT SQUADRON

STATEMENT OF WORK

TEST EXAMINER SERVICES

6 December 2016

23d Contracting Squadron Moody Air Force Base, Georgia

TABLE OF CONTENTS

1.2.

LOCATION

APPLICABLE DOCUMENTS

3.3.

3.4.

SPECIFIC REQUIREMENTS

RELATED ADMINISTRATIVE TASKS

MATERIALS AND EQUIPMENT

4.1.

TRAINING

SECURITY REQUIREMENTS

5.2.

5.3.

5.4.

5.5.

5.6.

5.7.

5.8.

5.9.

LOCK COMBINATIONS

BASE COMPUTER NETWORK ACCESS

PROOF OF BACKGROUND CHECK

SECURITY TRAINING

PASS AND IDENTIFICATION ITEMS

CONTRACTING MANPOWER REPORTING

TERMINATION

CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICE DURING CRISIS IAW DODI 3020.37

APPENDICES

5.10.

5.11.

RECORDS MANAGEMENT

SUBMISSION OF INVOICES

Appendix A.1. Acronyms & Abbreviations List

Appendix A.2. Guidelines

DESCRIPTION OF SERVICES.

1.1. SCOPE. The Contractor shall provide all personnel, supervision and services necessary to support the 23d Force Support Squadron (23d FSS), as defined in this Statement of Work (SOW), except where specified as government-furnished property and services, at Moody AFB, Georgia. The Test Examiner will provide services of test examinations in support of U.S. Air Force voluntary off-duty education programs. The contractor shall perform to the requirements in this contract in support of U.S. Air Force voluntary off-duty education program to include, as well as other items as directed by the Installation Test Center Manager (TCM).

1.2. LOCATION. 23 FSS/FSDE, 3010 Robinson Road, Moody AFB, GA 31699-1501.

2. APPLICABLE DOCUMENTS. Test Examiner will provide services of test examination for the following programs:

2.1. TEST EXAMINATIONS. Air Force Professional Military Education (PME) testing programs, Career Development Course (CDC) testing, Air University (AU) testing programs, Air Education and Training Command (AETC) exams, Defense Language Proficiency Test (DLPT), specialty or certification exams, WAPS (Weighted Airmen Promotion System), Air Force Classification Test (AFCT), Air Force Officer Qualification Test (AFOQT), Defense Language Aptitude Battery (DLAB), Electronic Data Processing Test (EDPT), Oral Proficiency Interview (OPI), Defense Activity for Non-Traditional Education Support (DANTES) examinations.

2.2. Test Examiner will provide services of other items as directed by the Installation Test Center Manager (TCM), approved by the Contracting Officer (CO) and notification in writing.

3. GENERAL REQUIREMENTS.

3.1. QUALIFICATIONS. The individual performing the work must have a bachelor’s degree from an accredited United States institution and be capable of obtaining a Department of Defense (DoD) security clearance “Secret” level. Confirmation of degree completion will be provided to the Chief, Education and Training Services before award.

3.1.2. Ability to use and maintain computer system, equipment and software is mandatory.

3.1.3. Knowledge of computer-based testing for military and civilian programs, network infrastructure concepts and troubleshooting techniques for Ethernet local area network (LAN), intranet and internet connectivity.

3.1.4. English Language Requirement. All contract personnel providing services under this contract shall read, write, understand, and speak the English language with sufficient skill to effectively communicate (orally and verbally) with flight members, educators and students.

3.1.5. Able to lift 25 pounds.

3.2. WORK HOURS/DAYS.

3.2.1 The Educational Services Office (ESO)/Chief, Force Development, and the Contractor, may mutually agree to specific work elements/schedules that must be performed to assist in the standard day-to-day operations.

3.2.2. The contractor shall work 25 hours per week, Monday-Friday between the hours of 0700 to 1700 (7:00 a.m. to 5:00 p.m.). A 30 minutes to an hour lunch break is allowed for a workday longer than 4 hours.

3.2.3. Contractor may not work, when the office is closed, or outside the standard work hours of 0700 to 1700 (7:00 a.m. to 5:00 p.m.), Monday through Friday. Exact days and times of services may be jointly determined by the Contractor and the Government in advance, and may be modified by mutual agreement, according to changing-program needs.

3.2.4. RECOGNIZED HOLIDAYS. The contractor is not required to provide service on the following days:

New Year's Day 1 January Martin Luther King's Birthday Third Monday in January President's Day Third Monday February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans' Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

3.3. SPECIFIC REQUIREMENTS.

3.3.1. GUIDELINES. Test scheduling, administration, scoring, and computer based exams, to include all American University (AU) E-Exam computer based exams, Defense Manpower Data Center (DMDC) exams, Hazardous Materials (HAZMAT), AU online exams, WAPS, and Test of Basic Aviation Skills (TBAS). Use Career Development/Student Assistance/Registrar (CDSAR) and Air University Student Information System (AUSIS) to verify student enrollment, exam scoring, exam numbers, and passwords. Contractor must conform to all Air Force, Air University, and DMDC exam policies, guidance, and procedures insure no test compromises and errors in test administration, scoring, and score posting. Will assist Test Control Officer in the creation of testing continuity books and test center guidance.

3.3.2. Must inform the TCM of anticipated absence from a scheduled unit at least 24 hours prior to scheduled arrival. Longer absences may be scheduled with the coordination of the TCM. Such absences shall not exceed two weeks at a time or four weeks in one fiscal year. Extended absences will not be scheduled when quarterly reports are due or when either the Test Control Manager or his/her alternate is on scheduled leave or temporary duty (TDY).

3.3.3. The Contractor shall be responsible for providing a fully-trained-substitute-service provider of equal qualifications whenever needed. Any such substitute must be pre-approved by the ESO/Chief, Force Development or designee.

3.3.4. Contractor must successfully complete (95% right) the Examination for DANTES Testing Personnel and DANTES Test Administrator’s Instructional Course within two weeks of assuming position and at least annually after award of contract. Verification will be provided to the TCM.

3.3.5. In performance of contract requirements, contractor is authorized access to DANTES, PME/AU and college examinations and to the security container in which they are held.

3.3.6. IAW the DANTES Examiner’s Handbook and the AU TCF Guide, the contractor must remain physically present during the entire test session unless relieved by an appropriate authority.

3.3.7. The Test Examiner is responsible for securing and administering the following categories of tests to eligible military and civilian personnel and their dependents as authorized by DANTES, AU, Air Combat Command (ACC) and local regulations (NOTE: COR, with CO approval, may request in writing additional tests be added as needed)

3.3.7.1. All DANTES-approved examinations (to include but not be limited to): college entrance exams (American College Test (ACT), Scholastic Assessment Test (SAT)), interest batteries (SII) and career assessment inventories (CAI).

3.3.7.2. All AF AU end of course (EOC) tests including but not necessarily limited to those for CDC, Certification and Testing (CerTests)/E-Tests, 7 level exams, Enlisted Professional Military Education (EPME), Air War College (AWC), Air Command and Staff College (ACSC) and Squadron Officer School (SOS).

3.3.7.3. Tests requested to be administered by eligible personnel, such as correspondence course and qualification/certification exams.

3.3.7.4. Any test required by the Air Force that is not normally administered through the local military Test Center manager.

3.3.7.5. Other tests used in local advisement or guidance programs, to include career assessment and interest inventories, as requested by the ESO.

3.3.7.6. Administer AFCT, AFOQT, DLPT5, EDPT, and WAPS exams to only individuals who are deemed eligible by the Military Personnel Flight Test Control Officer or Test Center Manager.

NOTE: Tests will be administered in accordance with instructions provided by testing institutions, the DANTES Examination Program Handbook (DEPH), testing handbooks, test examiner guides, AU and TCM/ATCM instructions to ensure no possibility of test compromise. Any test compromise will immediately be reported to the TCM/ATCM.

3.4. RELATED ADMINISTRATIVE TASKS. The following administrative tasks are required in the performance of this contract in conjunction with and in addition to the actual test administration.

3.4.1. Check room prior to testing to ensure proper spacing between desks and that adequate lighting, heat, and air exist. Verify no notes or information has been left in the testing room. Ensure testing office and testing room are kept in a condition conducive to good test performance, and that an adequate circulation of fresh air is available.

3.4.2. Complete safe and test office security forms each time the safe is opened and at the close of each test session. Ensure all exam materials (tests, CD-ROMs, test disks) are secured after each test session in the appropriate safe drawer. Verify computer test material has been removed from the computer processing unit (CPU) and secured.

3.4.3. Lock the safes and testing office doors and windows before leaving the testing office.

3.4.4. Log in all exams upon receipt and enter test, serial and part numbers on the DANTES form or in the AFAEMS data base, ensuring that entries are made no later than the first duty day after tests are received. Track all tests returned, destroyed or forwarded. Prepare new DANTES inventory sheets monthly via computer or by typing a new one.

3.4.5. Identify all newly arrived AU tests on the envelope, showing the name of the student, test identification number, date received, and expiration date. Enter all AU tests into the data file in the established format. Notify Unit Training Manager (UTM) of receipt of paper based mandatory CDC examinations within 3 working days of receipt. Verify in CDSAR, prior to testing, number of exam to be administered and ensure course has not expired.

3.4.6. Notify students when tests have arrived, first by mail and later by phone if needed. File DANTES score reports in student records as required and mail results to student within seven (7) duty days of receipt. Provide files to Education Counselor for all passing score reports.

3.4.7. Maintain an official log on all examinees testing, showing the individual’s name, the test title and the start and stop times for all test intervals. The log will be filed in office file cabinet after completion of testing for the day. Ensure each student signs this log upon receiving test and that all entries are complete and legible.

3.4.8. Require all examinees to present official picture identification before allowing them to test according to institution guidelines.

3.4.9. Check test materials for marks/missing pages before issuing them to students.

3.4.10. Instruct all examinees at the beginning of each session as follows:

3.4.10.1. To read carefully and follow instructions exactly as they are printed in the test booklet/on the computer screen.

3.4.10.2. To adhere to any prescribed time limits. (The contractor will ensure that all timing limits are adhered to and the examinee is aware of the time requirements for each test.)

3.4.10.3. Review each answer sheet as it is submitted by the examinee to ensure proper completion and that information is correctly annotated. Ensure no testing information is taken from the testing room by collecting and shredding all scrap paper.

3.4.10.4. Check each reusable answer booklet as it is returned for marks and erase completely. Check all booklets prior to and after testing for missing pages and enter the time they are returned in the test log.

3.4.11. Inventory contents of the safes (accountable DANTES materials) each time it is opened. Assist TCM/ATCM with weekly, monthly and quarterly inventories and with quarterly reports.

3.4.12. Discard obsolete materials within 7 (seven) days of receipt of new publications and ensure dated materials/exams are returned by expiration deadlines. Test examiner should destroy used or nonessential AU CE’s following timeline guidance by shredding after conducting a test inventory with the TCM or ATCM. Verify AU status as required through CDSAR. Annotate on the test inventory log the course exam, control number, reason for destruction, date of destruction, and signature of person performing the destruction in accordance to TCO policy. No exams will be destroyed without the TCM or ATCM being resent.

3.4.13. Inform TCM/ATCM immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate. Report any computer related malfunctions to the TCM/ATCM immediately.

3.4.14. CerTest/E-Test /Administration. Follow administration directions provided for computer based testing. Must be able to utilize answer sheet manager (FTP) to forward test results, be able to score and print exam results and ensure examinee is provided the correct exam. Keep abreast of changes or downloads required by checking web site weekly and verifying updates have been completed by maintaining a log indicating date of update.

3.4.15. Maintain familiarity with The DANTES Examination Program Handbook (DEPH) and the AU catalog/web site ensuring currency of all test instructions and policies. Keep BTES staff informed of testing changes.

3.4.16. Maintain statistical data related to test administration as required by E&T Chief and assist with reports and PowerPoint slides as requested. Such data will include (but not necessarily be limited to) monthly statistics on types of tests administered and to whom (by rank and service) and any additional test related data required for semi-annual and annual reports.

3.4.17. Maintain all document and correspondence files in a neat and orderly manner. Separate files by calendar year. Contractor will be responsible for making file labels and setting up the file for each new calendar year before testing begins for the following year.

3.4.18. Refer all questions on schedule changes or testing policy to the TCM/ATCM and all questions on interpretation or application of test results to the counselors.

4. MATERIALS AND EQUIPMENT. The government will provide the computer equipment required to operate the computer networks explained in the contract. Office supplies and materials will also be provided by the government.

4.1. TRAINING. DoD/AF training may be required to fulfill contract obligations. AF will pay contractor’s training fees and attendance time if, as result of the training, it enhances the performance provided by the contractor and it benefits the Government. This training must be coordinated through the Contracting Officer prior to the start of the training.

5. SECURITY REQUIREMENTS. PHYSICAL SECURITY. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

5.1. Key Control. (IF APPLICABLE) The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

5.1.1. The contractor shall immediately report to the Education Services Officer any occurrences of lost or duplicated keys.

5.1.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the contractor.

5.1.3. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

5.2. Lock Combinations. (IF APPLICABLE) The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

5.3. BASE COMPUTER NETWORK ACCESS. Contractor personnel are required to have access to the government LAN. The government and the contractor personnel shall follow the requirements in accordance with AFFARS 5352.242-9001- COMMON ACCESS CARDS (CACs) FOR CONTRACTOR PERSONNEL (NOV 2012). CAC will be issued to the contractor personnel (Contract Support Specialist).

5.3.1. The contractor shall achieve the same level of trustworthiness for its personnel as required for Government personnel with similar access to automated information systems (AISs) and networks containing DoD Sensitive Information (SI). The contractor shall meet the personnel security requirements for Automated Data Processing (ADP) access in DoD 5200.2-R, Personnel Security, for employees or subcontractor’s employee that require access to Government (IT) systems or DoD SI, or are involved in developing, delivering, or supporting IT systems and services, or safeguarding DoD sensitive information within Government or contractor systems. The contractor shall classify ADP/IT or related positions, submit appropriate paperwork for background investigations or proof of a favorable adjudication, ensure individual receive requisite training and document compliance. Personnel background investigation and training must be initiated before access to DoD AIS/networks or DoD SI is allowed. Following contract award, details for completing and forwarding forms for requesting an investigation will be coordinated with the Government IT Security Officer designated for the networks and systems being accessed.

5.4. Proof of Background Check. The contractor shall provide, at no cost to the government, a certificate of criminal record from the National Police Agency of Japan to the security manager no later than 14 working days from the employee’s start date. This document will allow the security manager to grant access to the employee for automated information systems (AISs) and networks containing DoD Sensitive Information (SI). Contractor personnel receiving unfavorable (National Agency Check) NAC shall not be granted access to these systems and will be terminated.

5.4.1. The Contractor agrees to utilize only experienced, responsible and capable individual as Contract Support Specialist in the performance of the work. The Contracting Officer may terminate the contract or require that the Contractor remove employee who endanger persons or property, or whose continuity under this contract is inconsistent with the interests of military security.

5.5. Security Training. The Contractor will receive initial and recurring security education training via computer based training. Training must be conducted IAW DOD 5200.1-R, DOD Information Security Program Regulation, and Air Force Guidance Memorandum to AFI 31- 401, "Information Security Program Management". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

5.6. Pass and Identification Items. The contractor shall ensure and identification items required for contract performance are obtained. The Contractor shall submit a request for base pass for employee to the 23d Contracting Squadron, Attention: 23 CONS/LGCB, for recommendation of approval by the Pass and ID Section. The prime Contractor shall be responsible for pass issued to his or his subcontractor’s employee under this contract. The Government reserves the right to obtain certification of receipt for bases pass upon termination of employment or completion of contract, prior to payment of final invoice.

5.6.1. Retrieving Identification Media. The Contractor shall retrieve all identification media, including vehicle pass from employee who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

5.6.2. Weapons, Firearms, and Ammunition. Contractor employees are PROHIBITED from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on Moody AFB, GA.

5.6.3. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

5.6.4. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

5.7. CONTRACTING MANPOWER REPORTING. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Customer Support Specialist at Moody AFB via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecrma.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar. Contractors may direct questions to the help desk at http://www.ecmra.mil.

5.8. TERMINATION. The contract may be terminated in accordance with the termination clauses contained within the contract.

5.9. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING CRISIS IAW DoDI 3020.37. Contractor Personnel Authorized to Accompany the U.S. Armed Forces, it is the responsibility of the Functional Director/Functional Commander to make the determination of the Test Examiner services to be essential/non-essential. This service is not determined to be essential for performance during crisis. In the event of crisis, the contractor will be notified by the Contracting Officer of the need to discontinue services due to base closure or other causes. If notification to discontinue services is not received, the contractor will be expected to continue performance in accordance with this SOW.

5.10. RECORDS MANAGEMENT.

5.10.1. All records, files, and documents, regardless of media (e.g., paper, electronic, etc.), as described in this SOW, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract.

5.10.1.1. The Contractor shall keep these item(s) current and maintain and dispose of them in accordance with the requirements established in AFI 33-322, Records Management Program, AFMAN 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.10 and the Air Force Records Disposition Schedule which may be accessed from the following web address:

https://www.my/af.mil/afrims/afrims/afrims/rims.cfm.4

5.10.1.2. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. The Moody AFB Records Management Office (23 CS/SCXKR), 257-3500, will provide assistance and training to the Contractor to ensure compliance with federal record keeping requirements.

5.11. SUBMISSION OF INVOICES. The Contractor shall submit and process invoice for payment use the Wide Area Workflow (WAWF) in accordance with DFARS 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports. Contractors shall access and register with the WAWF system by visiting https://wawf.eb.mil/.

The Contracting Officer Representative (COR) of the Education Center will verify that all services have been performed in a satisfactory manner and accept services performed by generating, signing, and processing by the system within three working days for payment.

Solicitation No.: FA4830-16-Q-S001 Contract No.:

Contract Title: Test Examiner Services

APPENDICES

A.1. ACRONYMS & ABBREVIATIONS LIST: Commonly used military and education- related acronyms, abbreviations and definitions with which contractor must be familiar:

13 of 13 Pages

A.2. GUIDELINES: Provisions of AFI 36-2306, AFI 36-2201, AFI 36-2605, the AU Catalog/E-Exam Guide, DLPT Guide, and other applicable examiners’ manuals apply. Provisions of AFI 36-2201, AFI 36-2306, 36-2305, AFI 36-2805, AFI 36-2605, Education and Training Course Announcements, the AU Catalog/E-Exam Guide, applicable examiners’ manuals and DoD/AF Web Portals apply image1.emf