Bird Drone Detection Radar PWS DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

FA481923R0031

for

TYNDALL AFB

325 Fighter Wing

Avian Radar, Unmanned Aerial Systems (UAS) Detection System, Airfield Camera-Video System, Services & Support

Tyndall AFB, Florida

7 July 2023

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General. This is a non-personnel services contract to provide Tyndall AFB, FL / 325 Fighter Wing contractor-provided equipment and services to facilitate installation and support for an avian radar system, Unmanned Aerial System (UAS) detection system, and airfield camera/video system to be installed on the main airfield at Tyndall AFB Florida 32403. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who in turn is responsible to the Government.

1.1.1 Description of Services/Objectives. The Contractor shall provide all management, personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform installation, maintenance, and required hardware/software upgrades as defined in this Performance Work Statement (PWS). The Contractor shall perform to the standards in this contract. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resource application to accomplish all tasking under the contract. The Contractor shall be responsible for maintaining communication with the contracting officer (CO) and the contracting officer’s representative (COR) and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract. The Contractor is responsible for and required to implement and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract.

1.2 Background. Tyndall AFB currently does not have a Bird Radar system to meet the airfield safety requirements, which also includes drone detection capability as well as an operational current-technology airfield camera system. Due to the increasing volume of local flight operations, Tyndall’s location along the coastal area with high bird activity, and the emerging threat to aircraft by personally operated drones (UAS), the bird detection radar with drone detection capability is critical to the safety of flight operations at Tyndall AFB. A 360-degree camera/video system with storage and playback capability will bolster surveillance of any movements in the airfield environment.

1.3 Inherently Governmental Function. The Contractor shall not perform inherently governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4 Period of Performance. Performance shall commence at date specified in resultant contractual document for a one-year basic 12 month period with four (4) twelve month option periods, in accordance with Option for Extension of Services clause FAR 52.217-8.

1.5 Place of Performance. The Contractor shall perform required onsite services at Tyndall AFB Florida as well as services off-site as dictated by software capabilities to provide upgrades remotely.

1.6 Specific Tasks. Provide support services 24 hour, 7 days a week, 365 days a year, phone or email with help desk support. Maintain systems through preventive maintenance/health inspection and replace or repair defective components via existing warranties/contract agreement for a co-integrated (combined) Avian Radar/UAS Detection/ Camera system located on the Tyndall AFB main airfield.

1.6.1. Multiple Systems Integration. Multiple Systems Integration is a key process in the systematic application of these various systems. This process focuses on the radar, UAS, and camera systems to be co-located and centrally controlled/utilized over a secure web-based application that can be accessed by a limited user group (minimum 10).

1.6.2. System Maintenance. Contractor shall provide technical support, preventative maintenance, and engineering expertise to maintain a co-integrated (combined) Avian Radar/UAS Detection/ Camera system located on the Tyndall AFB main airfield. The service level agreements (SLA) determined for these systems include the following:

• Toll Free Hotline Support, 24/7/365

• Email support

• Ticketing system with access from clients to open, modify, and view tickets

• Equipment replacement for equipment under warranty

• Minor control system programming changes

• On-site technician or engineer dispatch

• Preventative maintenance visits (quarterly) with detailed reporting

• Monthly reporting on tickets received and status of each location

• Reports for recommended upgrade and expected end-of-life dates

• On-demand data collection service for specific events/time periods

1.6.3. Equipment Covered. Contractor shall cover the equipment installed in each system per contract agreement.

1.6.3.1. Equipment provided by the host that is not controlled or part of the contractor-installed system is not covered under this contract although testing of these components may occur during on-site technician visits if problems in the system are caused by these sources.

1.6.4. Service Definitions.

1.6.4.1. Toll-Free Hotline Support. Toll-free hotline support is critical for any system under a maintenance agreement. It is included in each level of coverage in this contract.

Contractor shall provide a minimum of two types of hotline support.

• Standard hotline support: Calls to a customer service representative desk. For non- emergency help desk shall record the problem and have a service engineer call the government back

• Direct hotline support: For critical situations, upon calling the customer service help desk, the government required direct contact with a service engineer

• For each instance of hotline support, a ticket must be created

1.6.4.2. Email Support. The contractor shall provide 24/7 email support; the user may send an email to the contractor’s support staff to reach the engineering support team.

Emails shall be answered the next business day upon receipt of the email.

1.6.4.3. Ticket System. Trouble ticket tracking is essential to supporting multiple locations to receive constant status on open issues. Contractor’s ticketing system must provide full visibility for end users and support staff.

Once a call or email is received by support staff, a ticket must be opened with the information on the issue.

Users must have online access to view customer tickets in the system.

Support staff must review the open trouble tickets each day and work toward a resolution for the open issues.

A plan shall be put in place and described in the ticket to reach the goal of every ticket being closed within 48 hours.

When equipment is being replaced by the manufacturer, contractor must follow up to obtain tracking information to determine when the system can be fully operational again.

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1.6.4.4. Equipment Replacement or Repair. Contractor must repair or replace all defective or damaged equipment. An annual maintenance/preventive maintenance inspection (PMI) is a minimum requirement. Validated tests of Avian Radar and UAS detection should be performed during these visits.

1.6.4.5. On-site Support. The contractor will be required to dispatch a technician or engineer to Tyndall AFB with a response time of 48 hours based on urgency for any issue that cannot be resolved on the phone or by email.

1.6.4.6. Preventive Maintenance. Preventive maintenance shall include a contractor technician or engineer performance of a full diagnostic on the installed system. While on site to perform preventative maintenance, the following functions are performed but are not limited to (when applicable):

Interview users to see if there are any known problems.

Install system patches and firmware updates if needed.

Clean filters, lenses for cameras, etc.

Clean rack and chassis (dust)

Inspect all components and external peripherals

Repair anything not working properly with the system if additional equipment or programming is not required.

Perform all functions of the system to verify proper performance.

Check mounts for security and sturdiness

Verify all components power on/off properly

This includes preventative maintenance visits quarterly (every 90 days). The visits can be sooner or later than scheduled if coordinated directly with the system users.

1.7. Post Award Meeting. The key stakeholders are encouraged to attend a one (1) day post award kick-off meeting convened and hosted by the 325 FW COR. The post award conference will be held within two (2) weeks of contract award. The location will be a mutually agreed upon site to be determined after award. The Functional Commander, Contracting Officer and 325 FW COR will participate with Contractor Representatives. The meeting will provide an orientation and overview of the contract scope, terms and conditions. The meeting will detail the roles and responsibilities of 325 FW, 325 OSS/OSA, 325 OG, 325 FW/SEF, 53 WEG, and USDA/WS team members, QASP, performance evaluations, contract administration and contract closeout.

1.7.1. The Contractor shall participate in programmatic meetings, reviews, and briefings associated with this contract as necessary.

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SECTION II

2.0 SERVICE SUMMARY (SS)

2.1. General. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success but do not represent all contract performance requirements. All contract performance requirements in this PWS will be monitored.

2.2. Performance Evaluation. Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to inspection of services clause in the contract, i.e., FAR 52.246-4, 52.246-5, or 52.212- 4(a).

Performance Objective (defines the desired outcomes)

PWS Para.

Performance Threshold (defines the level of service required to successfully meet the objective)

Surveillance Method

(defines how, who, when, what will be used to measure performance)

360-degree Avian Radar w/real time detection/coverage w/4NM range (0-2500 Ft AGL) from multiple user-operated displays at various locations (minimum 10).

24-7 operation with playback, data capture and trending capability. Runway approach/departure corridor 3D, 2D for peripheral area.

100% inspection post baseline period w/annual maintenance/preventive maintenance inspection

(PMI) by ctr

Unmanned Aerial System (UAS) detection w/real time coverage. 4NM range (0- 5000 Ft AGL) from multiple user-operated displays at various locations (minimum

10).

24-7 operation with playback, data capture and trending capability. Runway approach/departure corridor 3D, 2D for peripheral area.

100% inspection post baseline period w/annual maintenance/preventive maintenance inspection

(PMI) by ctr

Airfield Surveillance Camera/Video system capability integrated w/ Avian Radar/UAS displays

Infra-red, zoom/pan/auto tracking/slew/storage/playback

100% Inspection of

Monthly Metrics reports

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(defines the desired outcomes)

R

Performance Threshold (defines the level of service required to successfully meet the objective)

Surveillance Method (defines how, who, when, what will be used to measure performance)

24/7 Direct Toll Free Hotline Support

For Critical Service Calls government will be forwarded to or provided on-call Phone number directly to contractor within the hour

As required

Service Ticketing System

Unique Service Ticket created and provided to customer, 100% following Service Calls and/or 100% of Email Service Responses

Equipment Replacement & Minor Control System Program Changes

Repair or Replace (R&R) hardware covered under warranty Reprogram as needed, 100% of the time

On Site Technical or Engineer Dispatch

Provide outage response 100% of the time, 48 hour response on dispatch needs

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2.3. Government Quality Assurance. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the Contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then becomes the official Air Force record of the Contractor’s performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

2.3.1. The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The Government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

2.3.2. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective

(defines the desired outcomes)

Performance Threshold (defines the level of service required to successfully meet the objective)

Surveillance Method (defines how, who, when, what will be used to measure performance)

Preventive Maintenance Visits

Preventative maintenance visits. An annual maintenance/preventive maintenance inspection (PMI) is required

Contractor, annually

Page - 9 - of 15 performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a CAR for issuance to the contactor. The Contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.4. Performance Assessment.

2.4.1. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s services. Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

2.4.2. Customer Complaints. The COR will receive and investigate all complaints. The COR shall be responsible for validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be corrected within 2 hours of notification. CO will validate corrective action.

2.4.3. 100 Percent Inspection. This method requires the COR to do 100 percent inspection on all task performed. Appropriate for tasks that occur infrequently.

Usually only deals with Safety and/or Security, unless mandated by an Air Force Instruction (AFI) or industry standard.

2.5. Contracting Officer Representative (COR). CORs are representatives of the CO and will participate in the administration of this contract. After award of the contract, the Contractor will be provided a letter identifying the COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

2.6. Quality Control. In compliance with the applicable contract clause FAR 52.212-4(a) Commercial Terms and Conditions Inspection/Acceptance, develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices.

2.7. Contractor’s Performance. The Government assesses the Contractor’s performance on an on-going basis, both positive and negative, and provides a record on a given contract during a specified period of time.

2.7.1. Past Performance Information (PPI). PPI can be provided to other Government agencies, as requested.

2.7.2. Contractor Performance Assessment Report (CPARS). Depending on the estimated value of the contract, formal assessment and reporting of Contractor performance is documented using the CPARS system. The Contractor will be provided a copy of their assessment 365 days from contract award. The Contractor shall have 60 days to review and submit comments for the evaluation activity’s consideration before the assessment is made final. Past Performance assessment reports will be protected by

Page - 10 - of 15 all parties and treated by Government personnel as “For Official Use Only/Source Selection Information in accordance with FAR 2.101 and 3.104”. This contract does not warrant a CPAR rating as it does not reach the $1M threshold.

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SECTION III

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Services. The Government will provide electrical and communications fiber infrastructure to support the avian radar/UAS/camera system.

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SECTION IV

4.0 GENERAL INFORMATION

4.1. Recognized Holidays.*

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Junteenth Day Thanksgiving Day Independence Day Christmas Day

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.2. Contractor Personnel.

4.2.1. Privately Owned Vehicles. Each Contractor employee driving a privately owned vehicle on the installation must carry minimum liability insurance as required by the state. Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seatbelts is mandatory. Any Contractor employee cited for driving under the influence will have their driving privileges immediately revoked for a period to be determined.

4.3. Other. While on base, contractor shall adhere to all rules, regulations, safety and security policies. The 325 FW/COR is responsible for providing the contractor this information.

4.4. Security Clearance.

4.4.1. DD Form 254. The Contractor shall comply with the DD254, DoD Contract Security Classification, attached to Section J of this contract. Contract performance is restricted to the Federal installations and government facilities identified by the government in the DD 254.

4.4.2. Background Investigations. As a minimum, all Contractor personnel must have a SECRET clearance. The following items also apply:

A National Agency Check with Local Agency Check and Credit

Check (NACLS) Clearance is required.

NACI for unclassified network access and CAC issuance.

All personnel shall have an interim SECRET prior to employment.

Certification Authority Workstation (CAW) requires a FINAL Secret prior to starting work.

If a person is declined an appropriate clearance then they must be removed from the contract.

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After Designated Approval Authority (DAA) approval for connectivity to an Air Force network, the network administrators, system administrators, and organization computer managers will restrict access to the minimum necessary to fulfill defined mission requirements.

4.4.3. The Contractor shall obtain personnel security clearances on all employees who require unescorted entry into open storage areas, access to classified material, use of unclassified automated and classified information systems that have access to sensitive information (IT/AIS Level II), and access to the base network within 15 calendar days after receipt of the facility clearance or 60 days prior to performance start date if the contractor possesses a facility clearance.

4.4.4. Facility Clearances and Employee Clearance. The Contractor shall possess or obtain a facility clearance at the classification level of SECRET.

4.4.5. The Personnel Security Section (Installation IP Office) will process and forward requests for Contractor NACIs for suitability determinations. The Contractor is responsible for processing NACLCs.

4.4.6. Upon completion of the subsequent investigation suitability of employment review, (Installation IP Office) will notify the unit Commander (or designee) of the organization for employee receiving a favorable/unfavorable NACI. The Contracting Officer will notify the Contractor of employees receiving a favorable/unfavorable NACI by forwarding a copy of the Record of Employment Suitability Form to the Contractor. The Contractor's employee(s) will not be allowed access to sensitive information or restricted areas when the current NACI is unfavorable.

4.4.7. When the Government is in the process of conducting a NACI investigation on a Contractor employee and that individual's employment is terminated before the investigation is completed, the Contractor shall immediately forward to (Installation IP Office) written notice of the termination.

4.4.8. Pending favorable NACI, contractor employees shall be escorted at all times.

4.5. Computer Security (COMPUSEC). In accordance with DoD 5200.01 V1-4 and AFI 31-401, the Contractor shall comply with AFI 33-115 V2, Licensing Network Users and Certifying Network Professional, AFMAN 33-282, Access to Information Systems, and AFI 33-200, Information Assurance Management as they apply to required security clearances and training requirements prior to being granted access to systems.

4.5.1. Local Area Network (LAN). The Government will provide limited access to the existing LAN to include email capability. The Contractor shall not use the LAN for purposes other than for work required under this contract.

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4.5.2. Common Access Card (CAC). The Contractor’s PM or alternate shall complete all necessary documents for all Contractor personnel requiring access to Tyndall AFB.

Common Access Cards (CAC) shall be required for all on-site Contractor personnel. The Contractor’s PM shall ensure the Government representative in the local organization designated to authorize issuance of Contractor’s CACs (i.e. Trusted Agent (TA) receives a Visitor Request for each employee through the Trusted Agent Security System (TASS).

Contractor personnel shall electronically submit application to the TA, once approved set up appointment at https://rapids-appointments.dmdc.osd.mil/ or go to the Military Personnel Section.

4.5.3. National Agency Check Investigations (NACI). Personnel requiring access to the Local Area Network will require a National Agency Check with Written Inquiry (NACI) clearance. An open NACI Investigation, at a minimum, is required before access to Government-furnished workstations that have access to Air Force e-mail systems can be granted. A Network Waiver may be granted by the Unit Commander, if necessary. These investigations shall be submitted by the Government at no additional cost to the Contractor.

4.5.4. Restricted Area Badges. The Contractor shall obtain a Restricted Area Badge for all personnel from the 325th Security Forces Squadron for entrance to restricted areas prior to commencing work under this contract. If not, the Contractor shall be escorted by an authorized escort. The Contractor shall receive Airfield Driving training if operating a vehicle on the flight line or in the restricted area.

4.6. Contractor Access To Air Force Installations. All Contractor employees will be subject to a criminal history background check IAW Air Force Manual (AFMAN) 31-113, Installation Perimeter Access Control, as stipulated in the Installation Commander’s memorandum to the 325 th Security Forces Office dated 23 Apr 2015 (the AFMAN and memorandum are both limited access documents but more details on the requirements/process in terms of background checks can be provided by the Unit Security Manager). Vehicle registration, proof of insurance, and a valid driver's license must be presented for vehicles. Installation Commanders may deny access and credentials based on information obtained during identity vetting that indicates the individual may present a threat to the good order, discipline, and morale of the installation.

4.6.1. Base Access: The Contractor shall ensure the following pass and identification items required for contract performance are obtained for employees and non-Government owned vehicles:

a. DoD Common Access Card (CAC), AFI 36-3026(I). Process through USM, Trusted Agent Sponsorship System (TASS) point of contact for a CAC card.

b. AF Form 75, Visitor/Vehicle Pass (AFI 31-204): The Contractor shall adhere to local security policy when applying for short/long term visitors’ passes. Any Contractor requesting a pass for more than 3 days will complete a Local Files Check with 325 SFS/Pass & ID. Vehicle passes (personal vehicles) are no longer required.

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4.6.2. Visitors/Contractors with driver’s licenses from ME, MN, MO, MT, and WA (exceptions are EDL-Enhanced driver’s licenses from MN & WA) will not be able to obtain base access without another form of identification as an identity proofing document.

The list of authorized IDs can be found in the REAL ID Act of 2005. Please visit the Department of Homeland Security’s (DHS) website to get the latest information, https://www.dhs.gov/current-status-states-territories.

4.6.3. During performance of the contract, the Contractor shall be responsible for obtaining required identification for newly assigned personnel. The Contractor shall be responsible for prompt return of credentials and vehicle passes for: 1) any employee who no longer requires access to the work site; 2) upon request by a CO; and 3) upon completion or termination of the contract. The prime Contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

Failure to comply with these requirements may result in withholding of payment.