Attachment 1 SOW.docx

STATEMENT OF WORK

MILITARY & FAMILY READINESS CENTER

TRANSITION ASSISTANCE PROGRAM (TAP) DATA ENTRY CLERK

1.0 SCOPE OF WORK

The contractor will provide data entry support for the Seymour Johnson AFB Transition Assistance Program (TAP). The contractor will be responsible for the accurate collection, input, inventory, maintenance and tracking of all Transition Assistance Program (TAP) forms and systems. The contractor shall input data and keep it up to date in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system, TAP web application, other web applications as specified by Air Force or other authorities, and local computer-based programs (Excel spreadsheets, etc.). Duties are to be performed at the Military & Family Readiness Center.

2.0 HOURS OF WORK

The contractor shall perform the services required under this contract during the following hours: Monday through Friday, 0800-1600 including a one hour lunch break. The contractor will work a maximum of 35 hours per week. The contractor is not required to perform service on Federal holidays (New Year’s Day, MLK Birthday, George Washington’s Birthday, Memorial Day, Independence Day observed, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day) and “Family Days” as designated by the Wing Commander. Inclement weather delays and closures will be pursuant upon the Wing Commander’s direction. Contractor will notify the M&FRC representative at least 2 weeks prior to any planned absence. Hours may be adjusted with prior approval from designated representative in advance of work performed at which time there will be an adjustment to the duty day.

3.0 CONTRACTOR PERSONNEL

The contractor shall have working knowledge of the Air Force, Airman & Family Readiness Center, AFFIRST, TAP, and other applications made available for the primary purpose of TAP data entry.

4.0 DESCRIPTION OF SERVICES

The contractor will provide services contained in this Statement of Work assisting the Military & Family Readiness Center TAP staff in data entry.

4.1. Contractor will input and maintain accuracy of TAP data and resources in the AFFIRST and TAP systems, including scheduling clients for Pre-separation, Transition Assistance Program Goals, Plans and Success (GPS), Veterans Administration Benefits Briefings I and II, Higher Education Track, Career Technical Training Track, the Entrepreneur (Boots to Business) Track, and the Capstone Event. Contractor will complete tasks associated with scheduling classes/workshops including, but not limited to, sending emails, preparing rosters, accessing TAP Counseling Notices.

4.1.1. Enter DD Form 2648, Pre-separation Counseling Checklist for Active Component (AC), Active Guard Reserve (AGR), Active Reserve (AR), Full Time Support, (FTS), and Reserve program Administrator (RPA) Service Members; DD Form 2648-1, Transition Assistance Program (TAP) Checklist for Deactivating/Demobilizing National Guard and Reserve Service Members; Individual Transition Plan; DD Form 2958, Service Member Career Readiness Standards/Individual Transition Plan Checklist; and other TAP-related forms/documents.

5.0 DELIVERABLES

Data entry will be completed within two business days of receipt. Provide M&FRC management a monthly data entry report in the format established by M&FRC management not later than the fifth working day of the month.

6.0 SECURITY REQUIREMENTS

6.1. Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

6.2. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained.

6.3. Retrieving Identification Media. The contractor shall return all identification media prior to contract expiration or termination of service.

6.5 Traffic Laws. The contractor will comply with base traffic regulations.

6.6 Weapons Firearms and Ammunition. Contract employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned vehicle or privately owned vehicle while on Seymour Johnson AFB, NC.

6.7 Key Control. The contractor will establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor will not duplicate any keys issued by the Government.

6.7.1 The contractor will immediately report to the Quality Assurance Evaluator (QAE) or Program Manager any occurrences of lost or duplicated keys.

6.7.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

7.0 CONTROLS OVER WORK

The Chief of the Military & Family Readiness Center will be responsible for reporting on compliance of the contract and provide oversight.

8.0 OTHER SIGNIFICANT FACTORS/QUALIFICATIONS

8.1. Have a minimum of at least 1 year of related experience in a data entry environment, 48 college accredited semester hours, or a combination of education and direct work experience.

8.2. Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint and must quickly become proficient on other available resource software in order to maintain integrated reports using Microsoft Word with Excel spreadsheet and data analysis.

8.3. Basic understanding of military protocol and work effectively with diverse groups.

8.4. Be able to speak, write and understand the English language fluently. Have basic communication skills appropriate for the professional environment.

8.5. Contractor will dress in appropriate business attire while in performance of contract.

8.6. Gain competency of duties within 30 calendar days.

9.0. POSTURING TIMELINE

9.1. Within 15 calendar days of contract award the contractor shall provide a qualified resume for the intended employee to the Contracting Officer for approval. If intended employee is disapproved through the vetting process, the Contractor shall submit another intended employee’s resume within 72 hours of the notification of disapproval.

9.2. Resume must adequately demonstrate employee’s ability to fulfill the requirements of this Statement of Work. The resume shall be in Times New Roman font, size 12, with 1-inch margins, and shall be no longer than 2 full pages.

9.3. The Government will be allotted five business days to review and approve the candidate. The Government will notify the contractor, in writing, on or before the fifth day of the final decision.

9.4. The Contractor shall staff the candidate within 10 business days with the anticipation of providing services on or within those 10 business days. Due to the timeline inconsistencies the M&FRC will work with the candidate to ensure they receive a CAC (Common Access Card) as quickly as possible. If during the performance of the contract, the Contractor must select a different employee for this requirement, the approval of the new employee is still subject to the requirements in this Statement of Work.

10.0 QUALIFICATION SUBMITTALS

10.1. Resume.

10.2. References, no less than two.

10.3. College transcripts or proof of qualifying work experience.

11. GOVERNMENT FURNISHED PROPERTY OR SERVICES

The Government will provide workspace, desk, personal computer, associated equipment, and office supplies.