Att 2- Revised Sunshades SOW.pdf

Statement of Work for

Aircraft Sunshade Preventative Maintenance, Repairs & Replacement Services

4th Maintenance Group

Seymour Johnson AFB, NC

1.0 . DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. Description of Services. The contractor shall provide all equipment, tools, materials, vehicles, personnel, labor, supervision, and management to perform Aircraft Sunshade Preventative Maintenance, Repair, and Replacement Services at Seymour Johnson Air Force Base (SJAFB), NC.

1.2. Background. Preventative Maintenance is the basis of AFI21-101 Chapter 15 policy for aircraft sunshade sustainment. The Government’s objective is to maintain safe and reliable aircraft sunshades.

1.3. Mission. The contractor shall sustain aircraft sunshades through scheduled inspections, preventive maintenance, repair of deficiencies and the repair and replacement of canvas covers.

1.4. Scope. The contractor shall inspect, maintain and repair aircraft sunshades, to include: 7 API structures and 52 Big Top structures, fabric (as applicable), lights, electric, bird nesting mitigation, lightning protection, obstruction lighting, safety reflective devices, fall protection, and any other base-unique attached features, as applicable. The contractor shall provide documentation to the Government of inspections, maintenance, repairs, and replacement recommendations.

1.5 Inspection, Maintenance, Repair and Replacement Requirements. The contractor shall perform inspections, maintenance (referred to collectively as “preventative maintenance”), and repairs/replacements1 in accordance with original equipment manufacturers (OEM) specifications, procedures and industry standards in accordance with applicable federal, state and local building code and regulations, or equivalent military standard Unified Facilities Criteria (UFC) and Unified Facility Guide Specifications (UFGS). The contractor shall advise the Contracting Officer Representative (COR) of any conflicts/ ambiguities in the various documents before beginning any task.

1.6. Inspect, Report, Document. Inspect, report, and document the following:

1) Inherent structural weakness

2) Corrosion

3) Improper installation

4) Design defect

5) Electrical defect

6) Weather (turbulence) related damage

7) Improper use

8) Destruction

9) Failure (signs of or evidence of electrical, structural, or mechanical failure)

10) Severed items

11) Evidence of stress/buckling/fatigue/etc.

12) Fabric tears/rips/rot/etc.

13) Missing hardware

14) Loose hardware

15) Wildlife intrusion

16) Other discrepancies

2.0. Inspection Responsibilities. Inspections of structural supports for signs of corrosion, excessive movement, cracking or damage; lateral bracing for signs of corrosion, loosening cracking, missing hardware, or fatigue damage, particularly at the connections; structural anchorage for signs of loosening and cracking around anchorage points on apron.

1 Throughout the SOW, use of “repair” includes and applies to replacement(s).

2.1. Foreign object, cleanliness and serviceability of installed safety markings.

2.2. Lighting for security and serviceability.

2.3. Electrical system equipment, including electrical panels, receptacles, lighting systems, solar panels and conduit for security and serviceability.

2.4. Initial Joint Inspection. Upon contract award, and prior to performing maintenance or repair services, the contractor shall schedule and conduct an initial joint inspection with the COR of all aircraft sunshades to determine the condition of each sunshade. The contractor shall identify substandard conditions or incomplete work to include, but not limited to: environmental, safety, health, equipment, and maintenance condition per individual aircraft sunshade. The contractor shall use the checklist in SOW Appendix 4, Sunshade Inspection Checklist, to conduct the inspection and submit an inspection report to the COR in the same format as SOW Attachment 1, Sunshade Inspection Report, no later than 15 days after the last sunshade is inspected.

2.5. Annual Inspections. The contractor shall perform annual inspections of the sunshades in the month of November in accordance with AFI 21-101 Ch 15. This is in addition to the Joint Initial Inspection.

Inspections shall be performed in accordance with manufacturers’ recommended inspection procedures and/or industry standards for the following, but not limited to: lightning protection systems, aircraft sunshade structure, and lighting. The contractor shall use the checklist in SOW Appendix 4, Sunshade Inspection Checklist, to conduct the inspection and submit the Sunshade Inspection Report (SOW Attachment 1) to the COR and contracting office in Excel format no later than 30 days after the last sunshade is inspected. The contractor shall include pricing in accordance with CLIN X003 – Exhibit A, Sunshade Price List, for maintenance, repair and replacement actions to the COR and approval by the COR or Contracting Officer must be granted prior to execution.

2.6. Non-exhibit Items. Work orders that require the procurement of items not on the CLIN X003 - Exhibit A, Sunshade Price List, shall be approved only by the Contracting Officer prior to performing any work or incurring costs. The Government will only reimburse the contractor for non-exhibit items that are approved by the Contracting Officer.

3.0. Maintenance Responsibilities.

3.1. Maintenance Responsibilities. The contractor shall perform maintenance, repairs, and replacement of all inspection responsibilities listed in SOW para. 2.0, pursuant to COR-submitted work orders.

3.3. Work Order Procedures. The COR shall initiate work orders and the contractor shall complete and sign the work order form and submit the completed form to the COR for approval. All work must be approved by the COR or CO before the contractor begins work. The contractor shall incorporate COR-provided work requests within scheduled maintenance activities. The contractor shall refer any questions, concerns, or disputes concerning work orders to the COR in writing within 24 hours of receipt of the work order. If questions, concerns, or disputes cannot be resolved, the COR will refer the matter to the Contracting Officer. When the contractor completes all work tasks, the contractor shall enter the completion date and sign the work order form as complete, and submit the finalized work order form to the COR. The contractor shall maintain a copy of all finalized work order forms.

a. Changes to work orders, as permitted by the terms within this SOW, shall reflect mutual agreement by attaching supporting documentation; signatures of the COR and contractor; and dates of signatures.

3.3.2. Non-exhibit Items. Work orders that require the procurement of items not on the CLIN X003 – Exhibit A, Sunshade Price List, shall be approved only by the Contracting Officer prior to performing any work or incurring costs. The Government will only reimburse the contractor for non-exhibit items that are approved by the Contracting Officer.

3.3.3. Work Order Performance. The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours.

The contractor shall coordinate all routine work outside of normal duty hours with the COR.

3.3.4. Disruptions. The contractor shall coordinate disruptions with the COR prior to starting work, and provide notification at least five working days, prior to disruption (e.g., power outage, blocked access, inspection process, maintenance process, repair process, cleaning, and/ or spraying). Disruptions shall provide the least amount of customer inconvenience. The contractor shall notify the COR in writing within 24-hours of expected downtime due to disruption.

3.4. Preventative Maintenance Plan (PMP). The contractor shall develop and maintain a PMP that provides an annual preventative maintenance and cleaning schedule and include details the preventative maintenance, cleaning and repairs to be included in each preventative maintenance visit. The contractor shall submit the PMP to the Contracting Officer Representative no later than 30 days after contract award, and shall be non-proprietary. Preventative maintenance shall be performed every 60 days.

4.0. Reserved

5.0. Work Schedules. The contractor shall schedule all work in advance with the COR to minimize disruption to mission requirements and shall coordinate inspections, maintenance, repair and/or replacement work no later than 30 calendar days before work is scheduled.

5.1. Contractor Arrival on SJAFB. The contractor shall contact the COR each time the contractor arrives on SJAFB to perform services.

5.2. Work Priorities.

5.2.1. Service Calls. The COR will contact the contractor when sunshade maintenance/repairs are necessary. Service calls may be classified as emergency, urgent, or routine. If a service call is required while the technician is on site, every attempt shall be made to diagnose and fix the problem, provided the service does not impede the technician’s ability to finish the scheduled preventative maintenance. If it is determined by the technician and the COR that the technician will not be able to perform the repair during the scheduled preventative maintenance visit, the repair shall be completed in the timeframe designated by the service call classification.

5.2.2. Emergency Service Calls. Emergency services are classified as an immediate response to repair hardware or structural failure that renders the aircraft sunshade unserviceable and/or unsafe. The scope shall be limited to work necessary to eliminate the emergency condition (i.e., investigation and temporary repair, except where permanent repair is more practical). The contractor shall be on site and have the capability to assess the emergency condition within 2 hours of notification and initiate actions necessary to render the aircraft sunshade safe within 24 hours of assessment, unless a waiver has been obtained from the Contracting Officer or a designated representative. For events so catastrophic that 24-hour alleviation is not possible, a waiver may become automatic, as approved by the Contracting Officer or a designated representative, with guidance from the 4th Fighter Wing Commander. When the emergency condition has been alleviated, the condition shall be re-categorized as urgent or routine (if applicable) by the COR.

5.2.3. Urgent Service Calls. Urgent services are classified as a condition that if not acted upon immediately and is likely to create an emergency maintenance situation. The contractor shall be on-site and shall have the capability to assess the urgent condition within 24 hours of notification and initiate urgent action repairs within 48 hours of assessment, and complete urgent work within five days of notification unless a waiver has been obtained from the Contracting Officer, or a designated representative.

5.2.4. Routine Service Calls. Routine services are classified as all other maintenance or repair actions.

The contractor shall incorporate routine maintenance and repairs into the preventative maintenance schedule.

5.3. Invoicing for Service Calls. Service calls shall be quoted independent of the preventative maintenance. For each service call, the contractor shall furnish the Contracting Office a written estimate containing an itemized list of all additional requirements/parts that are required to return the sunshade(s) to a safe and operational condition. The estimate shall contain a cost estimate of all repair work to include labor, parts2 and travel, if applicable. The work contained in the report shall be performed only if approved in writing by the Contracting Office/COR.

5.3.1. Upon completion of the service call, the contractor shall provide an invoice detailing the costs of all repair work: parts, labor and travel, to the COR for signature to indicate receipt. The contractor shall upload the signed invoice to WAWF with the request for payment. Failure to submit the signed invoice shall result in rejection/nonpayment.

5.4. Estimated Time to Repair. The contractor shall state an estimated time to repair for aircraft sunshade repairs on the SOW Attachment 1, Sunshade Inspection Report. The contractor shall notify the COR within 8 hours of a known change from the planned schedule.

5.5. Work Clearance and Permits. The contractor shall coordinate with the COR as required, to obtain digging, welding, and/or paint spraying permits in accordance with base procedures, prior to beginning tasks. The contractor shall not commence digging, welding, or paint spraying until required permits are obtained.

5.6. Problem Management. The contractor shall identify, document, and notify the COR of actual or potential contractor program management problems and deficiencies, and report unresolved problems to the Contracting Officer. Site-specific problems affecting maintenance accomplishment and/or contractor performance will be reported to the COR.

6.0. Reserved.

7.0. Reference Material. The contractor shall maintain copies of applicable aircraft sunshade manuals, drawings, specifications, etc. for use in inspection, preventive maintenance, and/or repair, and provide copies to the COR, upon request.

8.0. Documentation of Paint and Coating Use. The contractor shall maintain a complete history of use of paint and any other protective coating. Documentation shall include the date of the use, type and amount of product used, to include any brand name, process used, specific location where product was applied, and the contractor that performed the work. The contractor shall provide the documentation to the COR, upon request.

2 Cost for parts shall not exceed the prices listed in CLIN X003, Exhibit A, Sunshade Price List.

9.0. Alternative Procedures. The contractor may propose alternative maintenance procedures as a cost saving initiative or enhancement to inspection and or maintenance accomplishment. Alternate procedures include deviations from preventive maintenance requirements when supported by technical analysis, test results, and documented conclusions. The COR shall approve all contractor-proposed deviations from preventive maintenance requirements prior to implementation.

10.0. Pre-Existing Warranties. The contractor shall assume and maintain any pre-existing warranties.

11.0. Quality Control

11.1. Quality Control Plan. The contractor shall develop, document, implement, maintain, and continuously improve a comprehensive Quality Control Plan (QCP) that assures compliance with all requirements of the SOW in general and specifically those items identified in the service summary table (SOW paragraph 2.0.). The QCP shall address frequency/interval, numbers and types of quality control (QC) inspections, the qualifications of personnel accomplishing those tasks, and how the contractor shall control the quality of any subcontractors. The contractor shall submit the QCP to the Contracting Officer, no later than 45 days after contract start date.

11.2. Quality Control Manager (QCM). The contractor’s QCM shall lead the contractor’s quality control efforts in establishing and implementing the QCP. The contractor shall train personnel in effective methods and techniques for inspecting the contractor’s conformance to requirements. The contractor shall act as the focal point for inspections, analysis of inspection results, and corrective actions and reports.

11.3. Contracting Officer/COR Access. The contractor shall allow the COR access to work areas and data, provide support, and not interfere with the COR, State, Federal, and other designated personnel in the performance of their official duties. The contractor shall permit the Contracting Officer or a designated representative access to all records and data used in the performance of the contracted services. Access shall be provided as soon as possible, but shall not to exceed one workday of the request. The Contracting Officer must approve extensions prior to the needed extension.

11.4. Non-Conformances. The contractor shall take effective corrective action(s) for any non-conformance of services identified during internal or Government surveillance.

11.5. Performance Evaluation Meetings. The contractor shall meet with the Contracting Officer, COR, and other Government personnel, on a periodic basis or as deemed necessary. The contractor may request a meeting with the Contracting Officer when the contractor deems it necessary. The Government may require meeting with the contractor to discuss compliance, performance, improvement, quality, and/or training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the contractor’s performance and the Government’s quality assurance function, focusing on improving performance. The use of Department of Defense (DoD) and industry best practices and quality tools/methods should be explored and implemented whenever possible. The Government shall provide meeting minutes to all meeting attendees.

12.0 General Information

12.1. Contractor Personnel

12.2. Contract Manager (CM). The contractor shall designate a primary contract manager (CM), and at least one alternate CM, who is responsible for the contractor’s performance. The alternate CM shall act for the primary CM when absent. Upon contract award, the contractor shall submit the names and telephone numbers of the primary and alternate(s) CM, in writing, to the Contracting Officer. The CM shall have full authority to act for the contractor on all matters relating to daily execution of the contract and must be available by phone to respond to Government service calls, 24 hours per day, 7-days per week, including holidays. The CM shall be present and available within 2 hours of notification to meet on the installation with Government personnel designated by the Contracting Officer to discuss any contract issues or problem areas.

12.3. Contractor Employee Qualifications. Contractor employees shall be fully trained and possess all professional certifications and licenses required to perform aircraft sunshade inspections, maintenance, and repair services. The contractor shall provide proof of contractor employee qualifications to the Contracting Officer and COR, upon request

12.4. Employee Training. The contractor shall develop, implement, and maintain procedures for training, qualifying, and certifying employees prior to performance of assigned duties under this contract (i.e., welding, electrical, etc). The contractor shall formulate and provide comprehensive training, qualification, and certification procedures for contractor employees for submission with the QCP.

12.4.1. Training Records. The contractor shall develop and maintain individual training records to document training and test results, and document all initial and supplemental training accomplished for each employee. The contractor shall maintain training records and make them available to the COR, upon request.

12.5. Employee Restrictions. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD Directive 5500.7, Standards of Conduct.

12.6. The contractor shall not employ persons identified by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its populace.

The contractor shall remove employees identified as potential threat to the health, safety, security, general well-being or operational mission of the installation or its population, or failure to comply with laws, regulations, and directives of the appropriate Air Force Major Command (MAJCOM). The Contracting Officer reserves the right of the Government to restrict the employment under the contract of any contractor employee or prospective contractor employee identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

12.7. Significant Incident Notification Procedure. The contractor shall inform the Contracting Officer within 24 hours of becoming aware of an incident that involves a contractor’s employee that may subject the employee, the contractor, or the Government to either potential civil or criminal liability.

12.8. Military Members. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment.

Military reservists and National Guard members are subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform services. The absence of these personnel at any time shall not constitute an excuse for nonperformance under this contract.

12.9. Contractor Travel on SJAFB. Contractor personnel shall not loiter in any working area before or after performing services. All contractor personnel shall limit their travel on SJAFB only to the specific areas required for performance of services or in travel directly to and from these locations. Upon completion of contract work, contractor employees shall promptly depart SJAFB.

12.10. Personnel Appearance. Contractor personnel shall present a neat appearance and be easily recognizable as a contractor employee while on SJAFB, through the use of distinctive clothing or overcoats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

12.11. National Agency Checks (NAC). The Government will perform a background check (utilizing commercial background and investigate entities) on all employees requiring a NAC. A favorable/adjudicated NAC is required to perform services on SJAFB. The results of the background check shall accompany all NAC applications. Contractor employees with unfavorable background check results may be denied a favorable NAC and in turn denied base entry or debarment. The contractor shall ensure employees that are denied a favorable NAC and/or security clearance do not work under this contract, due to the sensitive environment/location of the work being performed. The contractor ultimately is responsible for the actions of its employees while on the installation.

12.12. Contractor Hours of Operation. The contractor shall perform routine maintenance and repair services between 7:00 a.m. – 5:00 p.m., Monday through Friday.

12.13. Holidays. The following Federal holidays are observed at SJAFB, and the contractor is not required to perform routine services on these days, or the actual day set aside for observation, however, the contractor shall respond to emergency and urgent service calls on federal Holidays.

New Year's Day Labor Day Martin Luther King Day Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Independence Day Christmas

13.0. Continuation of Essential DoD Contractor Services During Crisis. The Government has determined that the services in paragraphs 5.2.1-5.6 of this SOW are essential during a crisis, in accordance with Department of Defense Federal Acquisition Regulation Supplement (DFARS), Subpart 237.76, Continuation of Essential Contractor Services. The contractor shall activate its plan for maintaining essential contractor services only during periods of crisis, as directed by Government personnel.

14.0. Safety

14.1. Safety and Health Program. The contractor shall establish responsibilities and procedures required to effectively administer conformance with Air Force Occupational Safety and Health (AFOSH), Occupational Safety and Health Administration (OSHA), and Air Force Safety Instructions. The contractor shall comply with all local, state and federal laws and safety regulations. Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the contractor’s obligation, and the Government will assume no liability or responsibility for the contractor’s compliance or non-compliance with such responsibilities. The contractor is responsible for furnishing contractor employees with all necessary/required personal protective clothing and equipment to perform services.

14.2. Safety Notification and Reporting. The contractor shall notify the Contracting Officer and the COR of any mishap involving contractor personnel, Air Force assets, or Air Force operations, which result in injury, illness, or damage. The contractor shall establish internal mishap notification procedures, brief all contractor personnel, and document the mishap notification briefing, as part of initial safety orientation.

The contractor shall document and report any mishap using local base procedures, and provide a copy of all mishap reports to the Contracting Officer and the COR, and maintain copies of all mishap reports for one year. Injuries to contractor personnel shall be reported in accordance with OSHA requirements.

14.3. Fire Prevention and Safety Standards. Contractor employees shall comply with the OSHA, SJAFB Fire Protection Program, AFOSH, and the Fire Prevention and Health Program.

14.4. Work Area. The contractor shall keep work areas free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials at all times. Upon completion of the job or when away from the work site, the contractor shall leave the work area and premises in a clean, neat, safe and workmanlike condition. The contractor shall remove and properly dispose of all job related waste material at an off-base site.

14.5. Smoking in Air Force Facilities. Contractor personnel are advised that the Air Force has placed restrictions on the smoking of tobacco products in Air Force facilities. AFI 40-102, Tobacco Use in the Air Force, outlines the procedures used by the commander to control smoking in our facilities.

Contractor employees and visitors are subject to the same restrictions as Government personnel.

Smoking is permitted only in designated smoking areas.

14.6. Contractor Vehicles. All contractor vehicles used in the performance of this contract shall be in operable condition and meet the local, state, and federal safety requirements. Vehicles found to be unsafe and unable to function as designed, shall be removed from the installation and replaced at contractor’s expense. The contractor shall not perform vehicle repairs on SJAFB. All contractor vehicles shall be registered, licensed, insured, and operated in accordance with base traffic regulations by a licensed driver.

Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle, and be maintained to present a clean, neat, professional appearance.

15.0. Environmental Requirements

15.1. Contractor Liability. The contractor is liable and responsible for non-compliance of environmental safety and health (ES&H) provisions, and pay fines and fees resulting from improper contractor actions and/or process.

15.2. Hazardous Materials (HAZMAT). The contractor shall manage, handle, transport, store, and dispose of all HAZMAT, including hazardous waste, in accordance with the Resource Conservation and Recovery Act, 40 CFR 260-265, Protection of Environment, applicable State statutes and regulations, and the SJAFB Hazardous Waste Management Plan. If requested, the contractor shall obtain a separate hazardous waste ID number identifying them as a generator of hazardous waste, and coordinate all hazardous shipments with the 4 CES Hazardous Waste Program Manager (4 CES/CEAN). The contractor shall not store HAZMAT on SJAFB.

15.3. Processing HAZMAT for Use on SJAFB. The contractor shall not bring or use any type of HAZMAT on SJAFB, until the HAZMAT has been approved by the Hazardous Materials Pharmacy (HAZMART). Within 30 days of contract award, the contractor shall submit Material Safety and Data Sheets (MSDS) to the CO for all HAZMAT the contractor intends to use on SJAFB. QAP will contact the contractor if more data is required for HAZMAT use approval. QAP will also notify the contractor whether or not the HAZMAT has been approved for use on SJAFB, including information for tracking HAZMAT by the contractor, if required.

15.4. HAZMAT Spills. The contractor shall take every reasonable precaution to prevent HAZMAT spills, and immediately report any HAZMAT spills to the base fire department by calling 722-7588, in accordance with SJAFB Spill Prevention and Response Plan procedures. The contractor shall clean and dispose of all hazardous materials spills in accordance with local, state, and federal laws and regulations.

The contractor shall bear full financial obligation incurred from cleaning and disposing of hazardous materials spills, or release of hazardous materials within the confines of SJAFB by contractor employees.

15.5. Notification of Environmental Spills. If the contractor spills or releases any hazardous materials into the environment, the contractor shall immediately report the incident to the CO and QAP. The contractor is liable for all costs associated with the spill or release of hazardous materials.

15.6. Spill Containment Plan. The contractor shall submit a spill containment plan to the COR, no later than 15 days after contract start date. As a minimum, the plan shall include how the contractor will handle and use hazardous materials on SJAFB, and HAZMAT spill procedures. The contractor is responsible for informing contractor employees of the content of the plan. The plan shall be maintained in a location where it is immediately available to contractor employees.

15.7. Spill Containment Kits. The contractor shall ensure that all vehicles used for transport of hazardous materials on SJAFB, carry an approved spill containment kit capable of containing a spill, until first responders arrive. The contractor shall make spill containment kits available for inspection by Government personnel, upon request.

15.8. Exposure. The contractor shall ensure that its operations do not expose Government personnel to any hazardous conditions; i.e., noise, chemicals, equipment, etc., as covered by OSHA/AFOSH Standards.

16.0 Security Requirements

16.1. Base Entry. Contractors are subject to all base regulations and violations of such may result in termination of the contract. Base regulations include, but are not limited to, restrictions on who may enter, when they may enter, how many may enter at one time, and what area of the base they may visit.

Individuals may be issued base entry pass and cards depending on the type and duration of the contract work to be accomplished. If the type or duration of contract work does not substantiate the need for a base entry pass or card, the contractor will be escorted on base. Contract work requiring an escort will be coordinated through the COR. The contractor is responsible for retrieving any pass or card to any employees who depart for any reason before the contract expires (e.g. terminated for cause or retirement).

16.2. Listing of Employees. The contractor shall maintain a current listing of employees performing services on SJAFB. The list shall include employee's name, social security number, date of birth, driver’s license number and state of issue. Foremen and supervisors must be identified on the list of employees.

The contractor shall submit the list to the Contracting Officer and the COR, prior to the contract start date, and submit an updated list when an employee's status or information changes, within 5 working days of the change. The name of any contractor employee that is terminated during the period of the contract must be reported to the Contracting Officer in writing within one workday of the employee’s termination.

16.3. Security Training. All contractor personnel shall receive base-specific security training from the COR and/or unit Security Manager for restricted access areas prior to being granted access to restricted areas and controlled areas.

16.4. Escort. The sunshades are located in a restricted controlled area. Contractor personnel will be escorted by authorized Government personnel at all times while within controlled areas and restricted areas.

16.5. Identification and Credentials. All on-site contractor personnel shall wear clothing appropriate to the tasks assigned and display the name of the company. Employees shall wear reflective vests at all times while operating on the flight line. The contractor shall ensure all employees have the legal right to perform work within the United States, and can pass appropriate security checks.

16.6. Flight-Line Drivers Training. All contractor personnel that will drive on or near the flight line must complete flight-line drivers training prior to operating vehicles on the flight line. The contractor shall coordinate with the COR to arrange for flight-line driver’s training. All flight line drivers are required to have an Air Force Form 483, Competency Card (flight-line driver’s license) in their possession at all times and must sign in/out at Base Operations. Vehicles must have a valid POV pass & appropriate cone issued by Airfield Management prior to operating on the flight line. An escort may be required, as directed by Base Operations. No equipment will be left unattended while working in these areas and the contractor shall ensure all foreign objects and debris produced by the contractor is removed prior to departing the flight line.

16.7. Physical Security. The contractor shall safeguard all Government property provided for contractor use. Areas controlled by contractor personnel shall comply with base Operations Plans/instructions for Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all Government property, including controlled forms, provided for contractor use. At the end of each work shift, the contractor shall secure all Government facilities, equipment, and materials.

16.8. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires (e.g. terminated for cause, retirement). The contractor shall return identification media to the office that issued the media.

16.9. Traffic Laws. Contractor employees shall comply with all base traffic regulations, and are subject to random vehicle speed control checks. Contractor personnel cited for speeding on the installation may suffer loss of base driving privileges, debarment from the base, or other administrative action. The use of seat belts is mandatory for all vehicle occupants and the use of cell phones while driving is strictly prohibited, except hands-free cell phones, while driving on SJAFB.

16.10. Random Personnel and Vehicle Searches. Contractor personnel are subject to random personnel and vehicle searches. If contractor personnel refuse to be searched, they will be denied entry to the base, and may result in loss of base driving privileges, debarment from the base, or other administrative action.

16.11. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor owned vehicle or privately owned vehicle while on Seymour Johnson AFB.

16.12. For Official Use Only (FOUO) Material. If the contractor determines that unauthorized personnel have access to For Official Use Only (FOUO) material, such as the Base map or CVC access, the contractor Site Manager will immediately notify the COR and cooperate fully with any investigation. The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program. This regulation establishes policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

16.13. Photography. No photographic equipment is permitted on the flight line. If photographs are needed in the performance of their duties, contractor shall follow local base policies prior to taking photographs.

17.0. SERVICES SUMMARY: The services summary identifies critical contract success factors.

Performance Objectives SOW Paragraph Performance Standards Performance

Thresholds

1. Inspections 2.0

In accordance with OEM specifications, procedures, industry, standards, or best practices.

No major non-conformances

2. Scheduled Maintenance 3.0 Completed and documented 100% of the time

No major non-conformances

3. Estimated time to repair 5.4 Contractor estimate Within +15% of contractor estimate

4. Complete repairs 5.0 On time and on budget as proposed

90% Success Rate with 100% success upon initial rework

5. Assess Emergency Service Calls 5.2.2 Within 2 hours of notification 100%

6. Initiate Emergency Service Calls 5.2.2 Within 24 hours of assessment 100%

7. Assess Urgent Service Calls 5.2.3 Within 24 hours of notification 90%

8. Initiate Urgent Service Calls 5.2.3 Within 48 hours of assessment 90%

9. Routine Service Calls 5.2.4 Incorporated into preventative maintenance schedule 85%

10. Deliverables SOW App.

Deliverables provided as scheduled in the SOW 85%

11. Compliance with Safety Requirements 14.0 Compliance throughout contract performance 95%

12. Compliance with Environmental Requirements

15.0 Compliance throughout

contract performance 95%

13. Compliance with Security Requirements 16.0 Compliance throughout contract performance 95%

17.1. Purpose. The services summary lists performance objectives for the required services of which the Government will conduct surveillance. The absence of any contract requirement from the services summary shall not detract from its enforceability, nor limit the rights or remedies of the Government under any other provision of the contract.

17.2. Components. The services summary states the performance objective (required service), and threshold (performance standard), for each critical success factor.

17.3. Right to Conduct Surveillance. The Government reserves the right to conduct surveillance of all SOW requirements to determine if the contractor is conforming to requirements and meeting performance objectives, standards, and thresholds, in accordance with Federal Acquisition Regulation contract clause 52.212-4, Contract Terms and Conditions – Commercial Items.

17.4. Major Non-conformance. A major non-conformance is one (or has the potential) to that adversely impacts the mission, safety of personnel and/or equipment, environment, performance (quality), schedule (delivery), and/or cost. The Contracting Officer shall communicate major non-conformances to the contractor utilizing a Corrective Action Report (CAR) form, which will include a suspense date for the contractor’s response to the CAR. As a minimum, the contractor’s response shall address:

1) Action(s) taken to fix the problem (correction)

2) Root cause analysis of the problem

3) Action(s) taken to prevent recurrence

17.5. Minor Non-conformance. A minor non-conformance is a non-conformance, which by itself does not adversely impact the mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost. Minor non-conformances are communicated through notices from the Contracting Officer or COR; first notices are issued for any identified minor non-conformance, second notices are issued for repeat minor non-conformances or failing to correct minor non-conformance issues within a reasonable amount of time. A formal corrective action plan is not required for minor non-conformance notices.

18.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES

18.1. Government-Furnished Training. Government-provided training will be identified and provided to the contractor (i.e., flight line drivers training).

18.2. Manufacturer’s Information. The Government will provide available manufacturer's information related to aircraft sunshades; however the contractor is ultimately responsible for care and maintenance of the aircraft sunshades.

18.3. Emergency Services. The Government will provide security forces services (call 722-7867, for emergencies only), and fire protection services (call 722-7588). There are no emergency medical services available on Seymour Johnson AFB, therefore the contractor must dial 911 for emergency medical services. If the contractor calls 911 from a base phone, they must tell the 911 operator that they are calling from SJAFB.

APPENDIXES

Appendix 1 - Definitions

a. Configuration Management – Physical attributes or characteristics. Installation of original hardware/equipment.

b. Corrosion – The electrochemical oxidation of metals in reaction with an oxidant such as oxygen.

Can occur in any environment.

c. Disruption – any vehicles, equipment or processes that impacts/restricts/hampers daily work performance on the flight line.

d. Fatigue – The progressive and localized structural damage that occurs when a material is subjected to cyclic loading.

e. Fracture – The (local) separation of an object or material into two, or more, pieces under the action of stress.

f. Fraying – To strain; chafe. To wear away (the edges of fabric, for example) by rubbing. To become worn away or tattered along the edges. A frayed or threadbare spot, as on fabric.

g. Hardware – A general term for items such as fasteners, bolts, washers, wire, turn buckles, etc.

h. Statement of Work (SOW) – Specifies the Government's requirements for services to be performed.

i. Serviceable – Safe for use and discrepancies do not pose a hazard to personnel, equipment and/or aircraft. Unit can expand upon specifics for this definition.

j. Structural Failure – Loss of the load-carrying capacity below manufacturer’s design. Can refer to a component or member within a structure or of the structure itself.

k. Unserviceable – Presents a danger to personnel, equipment and/or aircraft. Unit can expand upon specifics for this definition.

l. Wear – Erosion or sideways displacement of material from its "derivative" and original position on a solid surface performed by the action of another surface. Wear is related to interactions between surfaces and more specifically the removal and deformation of material on a surface as a result of mechanical action of the opposite surface.

Appendix 2 - Contractor Deliverables

Deliverable SOW Reference Due Date

Preventative Maintenance Plan 3.4 No later than 30 days after contract award

Initial Joint Inspection Results 2.4 No later than 15 days after the last sunshade is inspected

Annual Inspection Results 2.5 No later than 30-days after the last sunshade is inspected

Work Schedules 5.0 No later than 30 days before work is scheduled

Quality Control Plan 11.1 No later than 45 days after contract start date

HAZMAT MSDS 15.3 Within 30 days of contract award, if applicable

Spill Containment Plan 15.6 No later than 15 days after contract start date

Appendix 3 – Sunshades Configuration

Appendix 4 – Sunshade Inspection Checklist

Physically inspect/correct and/or report to the COR as necessary the following:

1. Structure

1.1. Inspect all columns, beams, joists, girders and lateral cross bracing for proper connections, faulty/cracked welds, loose or missing bolts and corrosion. Tighten bolts to manufacturer specifications or replace if necessary. Treat corrosion and fatigue in accordance with manufacturer’s specifications.

1.2. Inspect turnbuckles and cables for severe corrosion, fraying or breaks, tightness, proper connection and security. Repair or replace in accordance with manufacturer’s specifications.

1.3. Inspect for loose/missing and damaged attaching hardware. Tighten or replace in accordance with manufacturer’s specifications.

1.4. Inspect anchor plate bolts for embedment, tightness and severe corrosion. Tighten and treat corrosion as required in accordance with manufacturer’s specifications.

1.5. Inspect anchor plate for levelness (i.e. ensure it is flat on the ground).

1.6. Inspect concrete around all anchor plates for cracks/spalling.

1.7. Sunshades frame for severe corrosion, treat corrosion as necessary.

2. Metal Roofing (if equipped)

2.1. Inspect roof panels and fasteners for security. Tighten or replace in accordance with manufacturer’s specifications.

2.2. Inspect for loose/missing and damaged attaching hardware. Tighten or replace in accordance with manufacturer’s specifications.

2.3. Inspect metal roof for severe corrosion, treat corrosion or replace in accordance with manufacturer’s specifications.

3. Fabric Roofing (if equipped)

3.1. Inspect fabric for proper tightness. Tighten in accordance with manufacturer’s specifications.

3.2. Inspect all bolts, nuts, cables and lacing. Tighten or replace in accordance with manufacturer’s specifications.

3.3. Inspect all fabric for holes, tears, scuffs or scrapes. Repair or replace in accordance with manufacturer’s specifications.

4. Miscellaneous

4.1. If installed, inspect gutters to ensure they are securely fastened. If loose or damaged, tighten/repair or replace in accordance with manufacturer’s specifications.

4.2. If equipped, inspect bird netting and fasteners for tightness. If loose or damaged, tighten, repair or replace in accordance with manufacturer’s specifications.