FA4809-12-Q-2201 00002.pdf

F3T3MS1164A001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to add the revised Statement of Work (SOW) to the solicitation. The revision adds paragraph 5.2 entitled

"Pass and Identif ication Items".

POC: TSgt Patrick Hall

PHONE: (919) 722-5405

FAX: (919) 722-5414

EMAIL: patrick.hall@seymourjohnson.af.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 6

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 24-Aug-2011

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X FA4809-12-Q-2201

X 9B. DATED (SEE ITEM 11)

19-Aug-2011

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

22-Aug-2011

CODE

4TH CONTRACTING SQUADRON

1695 WRIGHT BROTHERS AVENUE

SEYMOUR JOHNSON AFB, NC 27531-2459

FA4809 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

FA4809-12-Q-2201

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

STATEMENT OF WORK

STATEMENT OF WORK

FOR

AIRMAN AND FAMILY READINESS CENTER’S CUSTOMER

SERVICE/INFORMATION & REFERRAL CLERK

1.0 SCOPE OF WORK

The contractor will provide program support, information and referral services for the Seymour

Johnson AFB Airman & Family Readiness Center (A&FRC). This project requires knowledge of military family support programming and wide latitude in the knowledge, skills, and abilities associated with this Statement of Work. The contractor will supply all services contained in this

Statement of Work, but not limited to only those areas identified.

2.0 HOURS OF WORK

Services will be performed Monday through Friday from 0730 – 1630 consisting of a 40 hour work week. Hours may be adjusted with prior approval of the A&FRC Section Chief and/or

A&FRC Superintendent in advance of work performance at which time there will be an adjustment to the duty day. Regular recognized Government holidays will be excused closure and 5 work days (one week) of leave for vacation. Contractor shall coordinate absences with the

A&FRC Section Chief and/or A&FRC Superintendent. Ten days of sick leave will be granted for a fiscal year as excused absence. If absences exceed 15 work days, contractor will ensure coverage for sick days, vacation and any other excused absences.

3.0 CONTRACTOR PERSONNEL

The contractor will have knowledge of the A&FRC services and Microsoft Office products. The

Contractor will provide customers with knowledge of A&FRC services and resources, customer service, and communication skills appropriate in a social service environment. Contractor must be able to provide Air Force and commercial social services program referral information to customers as applicable in a manner which in no way offends any member of the A&FRC customers. Contractor will recognize and acknowledge customers with a cognizance of hierarchy and protocol with reference to military rank, civilian grades, and Wing and Tenant

Unit organizations. Contractor must be able to work with diverse customers.

4.0 DESCRIPTION OF SERVICES

The contractor will assist the Airman & Family Readiness Center (A&FRC) staff and provide customers with a full range of readiness services in the following areas: transition assistance, spouse employment, relocation, financial and family life information, and family readiness to authorized patrons who are seeking assistance. The contractor will provide information and referral services to customers seeking assistance with services such as financial, parenting, relationship problems, change management, transition, careers, relocation information, and all other A&FRC services. The contractor will also provide assistance to users of the Discovery

Resource Center (DRC), assisting in the operation of computer-based programs and other available programs/resources in the DRC. The contractor will:

4.1 Verify eligibility of services, greet and assess the needs of incoming customers and make appropriate referrals to staff and other on- and off-base resources as appropriate.

4.2 Receive all incoming calls to A&FRC make appropriate referrals to staff members or other on- and off-base resources based on need. Will take detailed/complete messages for staff members—military or civilian—when appropriate.

4.3 Respond/follow-up to routine telephone requests as appropriate.

4.4 Prepare monthly events calendar based on programs and classes offered at the A&FRC using input from staff members.

4.5 Register participants for all A&FRC classes/workshops and briefings in the AF Family

Integrated Results and Statistical Tracking System (AFFIRST).

4.6 Assist staff members with updating/changing A&FRC flyers and marketing material.

4.7 Immediately report all computer equipment outages to the A&FRC Superintendent.

4.8 Prepare and distribute information to users. Promote user awareness concerning unauthorized or illegal use of computers.

4.9 Maintain network integrity. Permits only authorized users to access the Quality of Life

Network (QoLNet) and Internet Service Provider (ISP) accounts.

4.10 Check in, catalog and shelve all new DRC materials within one week of receipt and develop bibliographies of all resources.

4.11 Ensure DRC is opened and equipment turned on at the beginning of each day—ready for customer use. Ensure adequate housekeeping is accomplished each day to keep the DRC and reception area in an orderly manner; i.e., dusting, straightening papers, cleaning off tables/desks, stocking books and videos, etc.

4.12 After opening the DRC, bring up main menus on all computers and ensure printer paper is loaded. Close/secure the DRC at the end of the day.

4.13 Ensure all customers sign-in to A&FRC. Provide a monthly customer usage report to management in the format established by management no later than the fifth working day of the next month.

4.14 Be familiar with the DRC cataloging system for printed and video materials as established by the A&FRC management, and be able to assist customers in locating and selecting appropriate resource materials based on their needs.

4.14.1 Inventory all materials quarterly no later than the last working day of the last month of the quarter. Report any loss or damage to the management not later than the next duty day.

4.14.2 Check in/out resource materials using hand receipt during contractor's work hours.

Military/family member/civilian ID cards will be presented as proof of identity when checking out materials. Make telephone follow-up calls for materials not returned within the time frame established by A&FRC management.

4.16 Maintain computer security at all times, to include the following:

1. Ensure workstations and network software remain virus free. All personal media will be scanned for viruses prior to usage. If a virus is detected, the computer and personal media will be secured and the Superintendent will be notified immediately.

2. Access to any on-line program will be under the direct supervision of the contractor.

3. Any and all computer software/hardware malfunctions or abuse will be documented and reported immediately to the Superintendent.

4.17 Maintain professional standards when dealing with A&FRC customer privacy/confidentiality—cannot discuss customer’s needs/concerns outside the work environment.

5.0 SECURITY REQUIREMENTS

5.1 Physical Security. The contractor will be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

5.2 Pass and Identification Items. The contractor will ensure the pass and identification items required for contract performance are obtained. ―As a minimum, contractor personnel shall successfully complete a National Agency Check with Written Inquiries (NACI) before operating government-furnished workstations that have access to Air Force automated information systems, areas needing access by a Restricted Area Badge, or any contractor needing a Common Access Card to gain entrance onto the installation. Requests for personnel hired at the beginning of the contract shall be submitted to the Government not later than 45 working days from the contract start date. Requests for personnel hired consequent to the contract start date shall be submitted to the Government not later than five (5) workdays from the employee’s first duty day. Contractor personnel receiving unfavorable NACIs shall not be employed on a Government contract. The contractor shall comply with the requirements of

DoD 5200.2-R, Personnel Security Program, and AFI 33-119, Electronic Mail (E-Mail Management and

Use).‖

5.3 Retrieving Identification Media. The contractor will return all identification media;

including vehicle passes prior to contract expiration or termination of service.

5.4. Traffic Laws. The contractor will comply with base traffic regulations.

5.5 Weapons Firearms and Ammunition. Contract employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned vehicle or privately owned vehicle while on Seymour Johnson AFB, NC.

5.6 Key Control. The contractor will establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor will not duplicate any keys issued by the Government.

5.6.1 The contractor will immediately report to the Quality Assurance Evaluator (QAE) or

Program Manager any occurrences of lost or duplicated keys.

5.6.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

6.0 CONTROLS OVER WORK

The contractor works with the A&FRC Chief and/or Superintendent.

7.0 OTHER SIGNIFICANT FACTORS/QUALIFICATIONS

Contractor must have a background in, and working knowledge of:

7.1 Competence in operating an IBM compatible personal computer. Must be proficient in

Microsoft Office products.

7.2 Basic communication skills appropriate in the professional environment of the A&FRC.

Therefore, a minimum of a two year college degree in human services, office administration, or related field of study is required.

7.3 Basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, ability to communicate, and work effectively with diverse groups. Basic understanding of community and state agencies referencing work group programs relating to the enhancement of the customers serviced.

7.4 Speak, write and understand the English language fluently.

7.5 Gain competency of duties within 14 calendar days.

8.0 GOVERNMENT FURNISHED PROPERTY OR SERVICES

The Government will provide workspace, desk, personal computer, associated equipment, and office supplies.

(End of Summary of Changes)