Atch 4 - SOW Coffee Kiosk, Med Gp.doc

FA4809-10-R-0012

STATEMENT OF WORK

STATEMENT OF WORK

1. DESCRIPTION OF WORK

Contractor shall furnish all trade fixtures, labor, machines, equipment, tools of the trade and supplies necessary to provide a Coffee Kiosk at the 4th Medical Group at Seymour Johnson AFB, NC to include the operation and maintenance of the Coffee Kiosk.

No appropriated funds of the United States shall become due or be paid to a Contractor by reason of this contract. Monthly payment of a fee from sales of concessions is to be based on a percentage to be determined on offer schedule, to be payable to the Non-Appropriated Funds Instrumentality (NAFI) by the 5th of each month for prior months sales. Sales tax paid to the state of North Carolina will be subtracted from gross sales. The contract will be administered by the 4th Contracting Squadron on behalf of the NAF Purchasing Office.

2. CONTRACTOR RESPONSIBILITIES

2.1 Operations of Concession:

2.1.1. The Contractor shall be responsible for all equipment associated with opening and operating the Coffee Kiosk.

2.1.2. Contractor shall be responsible for all cleaning and maintenance of the contractor’s area to ensure compliance with all public health requirements.

2.1.3. Contractor shall be responsible for keeping the unit open a minimum of twenty (20) hours a week at the Seymour Johnson AFB 4th Medical Group, five days a week. While it is at the Contractor’s discretion to set the schedule to meet minimum operating requirements, preferred hours are 0800 -1200. Hours are always subject to change.

2.1.4. The Contractor will not be required to work on Federal Holidays.

2.2. Contractor Concessions

2.2.1. Contractor shall be responsible for providing concession items such as specialty coffees and teas, and snack items such as muffins, bagels or cookies. There shall be no products sold that duplicate what is available at the base Army Air Force Exchange Service or the Base Commissary. The Government reserves the right to approve or disapprove any item to be sold.

2.2.2. Price list shall be provided by the Contractor prior to award. Contractor shall be responsible for providing a display listing all items offered for sale with pricing which includes all applicable taxes in the price.

2.2.3. The contractor shall sell products sufficient for the use intended. All items will be subject to inspection by the 4th Medical Group POC or other authorized Government personnel.

2.3. Standards and regulations

2.3.1. The contractor shall obtain all permits, give all necessary notices, pay all license fees and comply with all municipal, state, and federal laws, rules, ordinances and regulations.

2.3.2. The contractor shall comply with any federal or military publication relating to public health and food standards or otherwise relevant to this contract.

2.3.3. The contractor shall allow authorized public health authorities, or other authorized personnel to inspect the contractor at any time or during any function to ensure compliance with health code regulations.

2.3.4. The contractor shall immediately correct any health hazards or discrepancies as identified by the regulatory authority, and cease operation of the unit until such health hazards or discrepancies are corrected. If correction cannot be accomplished immediately, the contractor shall notify the Medical Group POC and the CO of the situation. The contractor shall follow any direction as specified by the CO or public health official.

2.3.5. The contractor shall return the work site to safe, clean and secure status upon completion of daily operations in compliance with safety standards and regulations.

2.3.6. The contractor shall dispose of all refuse and/or recyclable materials using proper receptacles located in or near the facility as identified by the Medical Group POC.

2.3.7. The contractor shall assume complete and sole liability for all federal, state and local taxes applicable to the property, income and/or transactions of the concession.

2.4. Personnel

2.4.1. The contractor shall request installation passes (including vehicle passes), permits and security clearances as applicable. The necessary applications for vehicle passes can be obtained through coordination with the Medical Group POC. Vehicle passes shall be obtained prior to opening of the unit.

2.4.2. The contractor shall ensure that personnel give prompt and courteous treatment to customers. The contractor shall ensure that all personnel neatly dress and are meticulous in their personal grooming at all times. Clothing, ID, and name tags bearing the name and/or logo of the contractor are required to clearly identify the employees as a vendor. Each employee on duty must display a badge. The Government is not responsible to reimburse the contractor directly or indirectly for the cost of employee attire or identification.

2.4.3. The contractor shall provide to the CO and Medical Group POC the name and telephone number(s) of the person who will be on call in emergency situations at least two weeks prior to opening the Coffee Kiosk.

2.4.4. The contractor shall furnish a sufficient number of trained employees for the efficient performance of this contract and provide all personnel necessary to successfully perform the services contracted herein. All personnel must be trained in utility conservation practices. The Contractor is responsible for operating under conditions that preclude the waste of utilities.

2.4.5. Contractor personnel are expected to maintain professional and courteous behavior at all times. The contractor shall remove from the concession, upon request of the CO, any agent or employee of the contractor if the conduct of such person, while on duty, is contrary to proper performance of the contract.

2.5. Insurance Requirements

2.5.1. The contractor shall obtain and maintain in force insurance for all non-Governmental property and merchandise owned or used by the contractor in the operation of the concession against theft, fire, storm, flood, and damage or destruction through any force of man or in lieu thereof. The contractor shall obtain liability insurance commensurate with the concession and shall furnish proof of such to the CO at least two weeks prior to opening the Coffee Kiosk on an annual basis thereafter. The Government is not responsible for losses, damage or destruction to the contractor’s property.

2.6. Revenue

2.6.1. The contractor is responsible for paying the NAFI representative promptly the amount specified in the Schedule of Fees.

2.7. Unit Characteristics

2.7.1. Unit must be self contained with potable water supply and have the ability to maintain its own portable wastewater supply.

2.7.2. Unit may not exceed 10 feet Length by 3 feet Width by 4 feet Height. Unit may not exceed electrical panel constraints of 110 V, single phase 15 amp. System must have GFI outlets.

2.7.3. Unit must present a professional appearance and décor is subject to 4th Medical Group approval.

3. Contractor Restrictions

3.1. Contractor shall not leave cash on the premises during non-operational hours unless it is safeguarded in accordance with AFI 34-202 and Force Support Operating Instruction 34-10, General Cash Handling Procedures.

3.2. Contractor shall not represent or permit itself to be represented to the public as an agent or employee of the NAFI, the U.S. Air Force or the U.S. Government on any letters, bills, signs, and other means of correspondence of advertising.

3.3. Contractor shall not sell or remove any property that is owned by the NAFI, or the U.S. Government and is used in the operation of the concession.

3.4. Any contractor provided permanent fixtures that are adjoined to real property, i.e. counters, cabinets, and affixed shelving must have prior coordination with the 4th Medical Group POC. The contractor is responsible to return all work sites to the condition in which they were found.

3.5. Contractor shall not engage in or permit gambling or possession or use of any gambling device on the concession premises of Seymour Johnson AFB.

3.6. Contractor shall not sell, deal in or otherwise possess or transfer on the installation any form of intoxicating liquors or narcotics.

3.7. Contractor shall not loan money to or borrow money from customers or others including all federal and military personnel and their families and guests.

3.8. Contractor shall not sell merchandise or services for anything other than US currency unless authorized in writing by the CO.

3.9. Contractor shall not sell merchandise or services on IOU.

3.10. Contractor shall not give or offer to give to any officer or employee of the NAFI, or any other part of the federal government, any gift, privilege, special benefits, discounts, or anything of material or personal nature whereby the individual or employee would receive preferential treatment.

4. NAFI/GOVERNMENT RESPONSIBILITIES (Government Furnished Equipment, Property, and Services)

4.1. The Government will provide an area of the 4th Medical Group for establishment of the Coffee Kiosk. The area will include necessary electricity for the operations of the concession. Additional space for use as a seating area may be made available at the FCD discretion.

4.2. The Government will furnish utilities to the Contractor area for lighting, heating, drinking, sanitation and the operation of suitable support equipment.

4.3. The Government will provide Security Force and Fire response services at no cost to the Contractor. The Contractor shall call 911 to report emergency situations.

4.4. The Government will provide the equipment and labor as necessary to provide telephone service options up to one telephone jack in the work area. Local calls only. No long distance calls.

5. PERIOD OF PERFORMANCE

5.1. The period of performance includes startup time allowances. Awardee shall be operational within 30 days. The period of performance is a base year of 12 months with an option of 1 year.

6. CUSTOMER COMPLAINTS CLAIMS AND REFUNDS

6.1. The contractor shall adhere to the NAFI policy of customer satisfaction guaranteed IAW AFI 34-208 and will be responsible for refunds to customer’s resultant from customer dissatisfaction with an item or overcharging.

6.2. All customer complaints, claims and refunds will be resolved at the Contractor’s expense.

6.3. Disagreements that cannot be resolved between the Contractor and the customer shall be first referred to the Medical Group POC for resolution. If the matter is still not resolved, the situation is then to be referred to the CO for resolution.

6.4. The Government reserves the right to settle customer complaints or claims which are not settled by the Contractor in a timely manner and to demand reimbursement from the Contractor for the costs.

6.5. Repeated bad faith on the part of the Contractor in resolving customer complaints and claims may result in termination of the contract for cause.

6.6. Contractor shall develop a “customer comments” forum whereby customers can compliment or complain about the Contractor’s products or service in a written format. Results of this forum will be forwarded to the Medical Group POC for review within 3 days after receipt.

7. CONTRACT TERMINATION/EXPIRATION

7.1. This contract is automatically terminated in the event the NAFI is dissolved and the Contractor shall be given a 30-day notice.

7.2. In the event that this contract is terminated, Contractor shall:

7.2.1. Promptly settle its account with NAFI, including payment in full of all amounts due;

7.2.2. Surrender all base passes, vehicle decals, etc. to Security Forces personnel.

7.3. Termination of this contract does not release the Contractor of its obligation to satisfactorily settle customer complaints and claims.

8. CLAIMS BY CONTRACTOR

8.1. Claims by the Contractor must be submitted in writing to the CO no later than 90 days after the effective date of termination or expiration of this contract.

9. PAYMENTS TO NAFI

9.1. Payment amounts to the NAFI will be IAW section 1 of this statement of work. Payment of fees due the NAFI must be made monthly and must be received by the NAFI no later than noon on the 5th for previous month sales. If the 5th falls on a weekend or federal holiday where the facility is closed or the designated NAFI representative is not available, payment shall be made on the next business day.

9.2. NAFI may charge the Contractor for a dishonored check received from the Contractor except when the bank acknowledges the return of the check to be resultant from bank or NAFI error. The amount charged by the NAFI will not exceed the administrative amount normally charged NAFI customers for dishonored checks. The CO may require payment in cash, certified check or cashiers check at the Contractor’s expense.

9.3. A daily receipts ledger along with copies of the end of day receipts must accompany the payment of fees every month.

10. GENERAL INFORMATION

10.1. This agreement does not state or imply that the Contractor will be given an exclusive right to vending or concessionaire operations in the Medical Group.

Attachment 4