SOW_Test_Administrator.pdf

STATEMENT OF WORK

16 August 2019

Non-Personal Services Contract for Base Training and Education Services Test Administrator

1. DESCRIPTION OF SERVICES:

Non-personal services in support of U.S. Air Force voluntary off-duty education program to include, but not limited to, the Defense Language Proficiency Test (DLPT)/Defense Language Aptitude Battery (DLAB), Career Development Course End of Course (CDC EOC), Air Force Reading Abilities Test (AFRAT), and Air Force Professional Military Education (PME) testing programs.

2. PERIOD OF PERFORMANCE:

The period of performance for this effort will include a base period (12 Nov 2019 – 30 Sep 2020) with three 12 month option periods. Option period 1 will have a Period of Performance (PoP) of 1 Oct 2020 – 30 Sep 2021. Option period 2 will have a PoP of 1 Oct 2021 – 30 Sep 2022. Option period 3 will have a PoP of 1 Oct 2022 – 30 Sep 2023.

Option period 4 will have a PoP of 1 Oct 2023 – 30 Sep 2024.

3. QUALIFICATIONS:

Appropriate related professional work or volunteer experience of at least 1 year is mandatory.

Knowledge of /experience with standardized educational and military testing programs is required. Knowledge of/experience with Air University testing programs is required.

Knowledge of/experience with Microsoft Office Suite (Microsoft Word, PowerPoint, Excel and Access) is required.

Knowledge of/experience in the following areas are required:

(1) the Defense Language Program Test (DLPT)/ Defense Language Aptitude Battery (DLAB) procedures; (2) the Air University E-Exam testing administration, scoring and batching procedures for CDC EOC and PME exams.

The contractor shall provide a certificate of successful completion of the Air University Test Control Officer Training Course. If proof cannot be provided, see section 7.2 of this Statement of Work (SOW).

4. WORK HOURS/DAYS:

The government will determine the number of units (ONE UNIT = 4 HOURS) for the services identified in this SOW required each week and will notify the contractor with the intended schedule via the Air Force Automated Education Management System (AFAEMS) testing schedule. Authorized examinees who may be tested include active duty military; appropriated (APF) and non-appropriated Fund (NAF) civilians. In addition, each unit will include testing and applicable administrative time. The contractor will be on an on-call basis. Based on historical numbers a maximum of two (2) units will be performed in one calendar day for a maximum of ten (10) units per week. Units will generally be scheduled on separate days (preferably Monday through Thursday). If a scheduled test session must be canceled due to emergency, the test administrator to allow time to contact and reschedule those registered must provide a 24-hour notification prior to the start of the session.

It is estimated that six (6) to ten (10) units will be required per week and that each unit will require approximately four hours. Units will not be worked on federal holidays, ACC Family Days. 20th Fighter Wing Goal Days or when the Education and Training Center is closed. Testing sessions will not be held outside the normal work hours of 0730-1630 M-F. Exact days and times of services may be jointly determined by contractor and government in advance and may be modified by mutual agreement according to changing program needs. Historically, three morning units starting at 0730 and three afternoon units starting at 1130 have been scheduled each week, depending on demand. Contractor will arrive at least 15 minutes prior to start of test session to ensure sessions begin promptly and will provide constant visual supervision throughout the entire session.

Changes to the test schedule must be approved by the Test Control Officer (TCO) or the Alternate Test Control Officer (ATCO) and must be advertised at least 2 weeks in advance. Tests are not scheduled on Federal holidays or when neither the TCO nor the ATCO is available to be present during testing.

5. GUIDELINES:

Provisions of AFI 36-2649 (AFGM 2018_01) and AFMAN 36-2664 (https://www.e-publishing.af.mil/) apply.

6. SECURITY REQUIREMENTS FOR CLASSIFIED CONTRACTS:

Listing of Employees. The contractor shall maintain a current listing of employees.

The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the Government point of contact (PoC). An updated listing shall be provided when an employee's status or information changes.

Security Training. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agencies security manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, "Information Security Program Management". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Shaw AFB.

For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7- R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

Controlled/Restricted Areas. (IF APPLICABLE) The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check (NAC) investigation before receiving a Restricted Area Badge.

Key Control. (IF APPLICABLE) The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the Contracting Officer Representative (COR) or Government POC, any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s approved employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

Lock Combinations: (IF APPLICABLE) The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

7. SPECIAL INSTRUCTIONS:

Contractor must inform the TCO OR ATCO of anticipated absence (non-emergency, i.e. scheduled doctor appointment) from a scheduled unit at least 24 hours prior to scheduled arrival. If desired, longer absences may be scheduled with the coordination of the the TCO OR ATCO. Such absences should not exceed two weeks at a time or a cumulative total of four weeks in one fiscal year.

Contractor must successfully complete the Air University Test Control Officer Training Course prior to assuming position.

In performance of contract requirements, contractor is authorized access to the security container located in the testing office. Contractor must know and perform test security procedures when accessing the security container.

Contractor must remain physically present during the entire test session unless relieved by TCO or ATCO.

Contractor must follow strict security procedures regarding password protection designed to prevent password compromise and test content security.

8. MATERIALS AND EQUIPMENT:

The government will provide all necessary equipment, supplies and materials to include workstations, computer (with internet access), telephone and other materials and equipment mutually agreed to fulfill the requirements of this contract.

9. SPECIAL TASKS:

The Test Administrator is responsible for Scheduling and Exam Preparation to include: Verification of eligibility (IAW AFAEMS) and ongoing daily coordination with all unit training managers. Ensure prompt reporting of CDC EOC results to unit training managers.

NOTE: Tests will be administered in accordance with instructions provided in testing handbooks, test examiner guides, and TCO/ATCO instructions to ensure no possibility of test compromise.

10. RELATED ADMINISTRATIVE TASKS:

The following tasks are elements of performance in the non-personal services contract for which must be performed in conjunction with and in addition to the actual test administration:

Check room prior to testing to ensure proper spacing between desks and that adequate lighting, heat, and air exist. Ensure testing office and testing room are kept in a condition conducive to good test performance, and that an adequate circulation of fresh air is available.

Require all examinees to present official picture identification before allowing them to test.

Instruct all examinees at the beginning of each session to adhere to any prescribed time limits. The contractor will ensure that all timing limits are adhered to and the examinee is aware of the time requirements for each test.

Complete safe and test office security forms at close of each test session. Ensure no money, supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe.

Lock the safes and testing office doors and windows before leaving the testing office.

Inform TCO/ATCO immediately of any irregularities, which may represent the potential for a test compromise or complaint from a testing candidate.

Maintain all document and correspondence files in a neat and orderly manner.

Separate files by calendar year. Contractor will be responsible for making file labels and setting up the file for each new calendar year.

Process all necessary paperwork required for optimum operation of testing program.

Refer all questions on schedule changes or testing policy to the TCO/ATCO and all questions on interpretation or application of test results to the Education Services Specialists.

11. GLOSSARY OF TERMS:

ACC Air Combat Command AFAEMS Air Force Automated Education Management System AFRC Air Force Reserve Command ALS Airman Leadership School ANG Air National Guard ATCO Alternate Test Control Officer CCAF Community College of the Air Force ESS Education Services Specialist FTAC First Term Airman Center MAJCOM Major Command NCOA Noncommissioned Officers Academy PME Professional Military Education SNCOA Senior Noncommissioned Officers Academy SOW Statement of Work (position description and responsibilities) TA Tuition Assistance TCO Test Control Officer TE Test Examiner

STATEMENT OF WORK