PWS_TAP_Data_Entry_AFRC_Rev_2_15_June_15.pdf

Performance Work Statement (PWS)

For

Transition Assistance Program (TAP) Data Entry Services

For

Joint Base Langley Eustis (JBLE)

15 June 2015

Table of Contents

Section 1

1.0. Scope of Work

1.2. General Information

2.0. Services Summary

3.0. Government Furnished Supplies and Services

APPENDICES

Appendix 1, Contractor Manpower Reporting

Performance Work Statement (PWS)

1.0. Scope of Work. The contractor shall provide all personnel, supervision, and management necessary to perform non-personal services for Transition Assistance Program (TAP) Data Entry

Services in support of the Airman and Family Readiness Center (A&FRC), Langley Air Force

Base (LAFB), Virginia.

Background.

The redesigned Transition Assistance Program, known as TAP, was initiated by the Veterans

Opportunity to Work (VOW) Act of 2011. The Veterans Employment Initiative requires that mandates be completed by all military personnel before separating or retiring.

The Transition Assistance Program has three distinct phases; initially personnel who are separating will attend pre-separation counseling. This typically occurs no more than 24 months prior to retirement; however separating personnel may attend up to 12 months beforehand. Those impacted by Force Management programs should attend the pre-separation counseling as soon as practicable. Next, the separating personnel attend the Transition Goals, Plans, Success workshop.

Finally, the Capstone is mandated for all separating personnel and shall be accomplished no later than 90 days prior to separation, or as practicable for those impacted by Force Management actions.

Action

Estimated

Attendance Session Frequency

Pre-separation Counseling 50 per session 1 to 2 times per month

Transition Goals, Plans, Success 35-60 per session

1 to 3 week-long sessions per month

Capstone 25 per session Wednesday

NOTE: The numbers of sessions in the table above are estimates based on historical data. The number of attendees may increase or decrease based on the demand which could be affected by many factors such as force downsizing or administrative separations of service members.

1.1. Description of Services

1.1.1. Data Entry Clerk(s). The contractor shall be responsible for the accurate and timely collection, input, inventory, maintenance and tracking of all forms associated with the congressionally mandated Transition Assistance Program in accordance with AFI 36-3009 and

AF TAP Operations Guide and in coordination with the A&FRC TAP Core Compliance Expert

(CCE).

1.1.1.1. The contractor shall review the attendance registration in Air Force Family Integrated

Reporting and Statistical Tracking (AFFIRST) system for TAP sessions and notifies TAP CCE if maximum attendance has been exceeded.

1.1.1.2. The contractor shall disseminate appropriate DD Forms and TAP related information to confirmed attendees via e-mail prior to scheduled pre-separation and TAP sessions.

1.1.1.3. The contractor shall create a sign in/attendance verification roster based on AFFIRST system and provide the roster to the TAP staff on a daily basis, prior to each scheduled session.

The Contractor shall update AFFIRST system for actual attendance, adjust roster for actual attendees, and use the established filing system for hard-copy attendance rosters.

1.1.1.4. The contractor shall receive pre-separation checklists (DD Form 2648), scan, upload copy, and make data inputs and updates into respective service member’s AFFIRST profile.

1.1.1.5. The contractor shall receive Service Members Individual Transition Plan Checklist (DD

Form 2958), scan, upload copy, and make data inputs and updates into respective service member’s AFFIRST profile.

1.1.1.6. The contractor shall contact service members to resolve invalid, incomplete or missing required data on submitted DD Forms and notifies TAP CCE if unsuccessful.

1.1.1.7. The contractor shall maintain updated existing TAP continuity binders with documentation provided by TAP CCE.

1.1.1.8. The contractor shall tailor higher-headquarters approved TAP information flyer templates and print copies for A&FRC staff’s distribution at A&FRC, TAP classroom & electronic distribution using existing government resources.

1.1.1.9. The contractor shall follow up customer confirmations and cancellations received via e-mail or telephone, update appropriate systems and be capable of providing basic information for upcoming sessions including A&FRC’s established TAP procedures.

1.1.1.10. The contractor shall mail, on a monthly basis, the respective month’s collected hard-copy DD Form 2648s to Randolph AFB, TX using government mail system.

1.1.1.11. The contractor shall receive a monthly VOW compliance roster and shall cross reference and verify that each service member’s AFFIRST record contains required documentation and then submits to TAP CCE. The monthly roster typically averages 80 names.

1.1.1.12. The contractor shall meet weekly with the A&FRC Team Lead or Transition Assistance

Program (TAP) Core Compliance Expert, to coordinate programs and services.

1.1.2. Records Management. The Contractor shall comply with AFI 33-322, Records

Management Program, paragraphs 7 and 10; DoD Regulation 5400.7 Air Force Supplement, Freedom of Information Act; and AFI 33-332, Privacy Act Program with regard to TAP records.

Disposition of records shall be in accordance with Air Force Records Information Management

System (AFRIMS) schedule. The Airman and Family Readiness Center’s appointed records custodians (RC) will review all records, paper and electronic, to ensure requirements of the

Records Management Program, Freedom of Information Act Program, and Privacy Act Program, with regard to the TAP program are met. All records and files created and maintained shall remain the property of the Government and shall be returned to the Government upon completion or termination and under conditions of this contract.

1.2. General Information.

1.2.1. Hours of Work. The hours of operation are 0730 to 1630 hours Monday – Friday, excluding federal holidays. Work outside these hours shall require the advance written approval of the Contracting Officer and the Contracting Officer’s Representative.

1.2.2. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

1.2.3. The A&FRC will be closed for installation “Family Days” as decided by the base

Commander. Inclement weather delays and closures will be pursuant upon the Wing

Commanders direction.

1.2.4. Holidays. The contractor shall not be required to work any of the following federal holidays as dictated by the Office of Personnel Management:

New Year’s Day (observed 1 January)

Martin Luther King Jr’s Birthday, (observed the third Monday in January)

President’s Day (observed the third Monday in February)

Memorial Day, (observed the last Monday in May)

Independence Day (observed 4 July or Federal Government observance date)

Labor Day, (observed the first Monday in September)

Columbus Day, (observed the second Monday in October)

Veteran’s Day (observed 11 November)

Thanksgiving Day, (observed the fourth Thursday in November)

Christmas Day, (observed 25 December or Federal Government observance date)

1.2.4.1. If these holidays fall on Saturday, the preceding Friday shall be observed. If these holidays fall on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling work planned for this time.

1.2.5. Performance of Services During Crisis. The 633d Force Support Squadron Commander has determined requirements under this PWS are non-essential and therefore shall not be performed during a crisis.

1.2.6. Reporting Requirements. The contractor shall comply with the requirements of Volume

1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service

Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

1.2.7. Contractor Personnel.

1.2.7.1. Contract Manager. The contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated in writing to the Contracting Officer. The alternate contract manager shall act for the contract manager when the manager is absent. The contract manager and alternate contract manager shall have experience in management and supervision.

1.2.7.1.1. The contract manager or alternate shall be available within (2) hours to meet on the installation with government personnel designated by the Contracting Officer during normal duty hours. After normal duty hours the manager or designated alternate shall be available within (3) hours.

1.2.7.2. Qualifications/Experience/Knowledge, Skills and Abilities.

1.2.7.2.1. Have a minimum of at least one year of related experience in a data entry environment and 48 college accredited semester hours in any field of study or a combination of education and direct work experience.

1.2.7.2.2. Be proficient with using a personal computer and using Microsoft operating systems and Microsoft Office Suite applications. Must be proficient in applying and troubleshoot file errors (e.g., page layout, spelling and grammar review, formatting, different file extension formats) in Microsoft Office Suite applications to include MS Windows, MS Word, MS Excel, MS PowerPoint and must quickly become proficient on other available resource software in order to maintain integrated reports using Microsoft Word with Excel spreadsheet and data analysis. Contractor must also be capable of scanning documents for upload into database and/or emailing to service members.

1.2.7.2.3. Be able to recognize military rank structure and work effectively with diverse groups.

Contractor personnel shall have high level of proficiency in understanding of military protocol, structure, and chain of command; experience with Airman and Family Readiness Center functions or similar services offered by other Federal and DoD agencies; understanding of family systems in a military setting, and the ability to work effectively with diverse groups.

1.2.7.2.4. Gain competency of duties within 30 calendar days.

1.2.7.2.5. Must possess a high level of proficiency in both written and verbal English skills and a demonstrated ability to perform data entry at a minimum of 40 words-per-minute.

1.2.7.3. English Language Requirement. Contractor personnel shall read, understand, speak, and write English fluently.

1.2.7.4. Orientation. The contractor shall ensure that all contractor personnel participate in the installation’s orientation procedures for newly assigned personnel to include regulations specific to their professional specialty.

1.2.7.5. Communication. Contractor personnel shall maintain open and professional communication with the Contracting Officer’s Representative (COR) and alternate Contracting

Officer’s Representative (ACOR). Complaints validated by the COR will be reported in writing to the Contracting Officer and the contractor for action. Failure of the contractor to correct validated complaints identified by the COR and the Contracting Officer shall be considered a failure to perform.

1.2.7.6. Identification Badge. Contractor personnel shall display a contractor badge at all times and in plain view.

1.2.7.7. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

1.2.7.7.1. While on duty, contractor personnel shall be neat and clean (free from visible dirt and stains), well groomed and appropriately dressed. The personnel’s clothing shall fit correctly to provide a professional, modest appearance, in keeping with normally accepted community standards of dress for the work being performed.

1.2.7.7.2. Facial hair (including beards, mustaches, and sideburns) shall be controlled (restrained) or trimmed. It shall not interfere with safe work practices, look unkempt, or be unclean.

1.2.8. Data Integrity. The contractor will have access to Personal Identifying Information (PII) in the performance of this contract. Contractor personnel shall in no way divulge any information and shall safeguard all PII. The contractor shall notify the Contracting Officer’s

Representative of any potential conflicts of interest.

1.2.9. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States (US) Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD Directive 5500.7 and Air Force policy. If prior military, must have been discharged under honorable conditions with no administrative discharge actions taken against them.

1.2.10. National Agency Check with Inquiries (NACI). As a minimum, contractor personnel shall successfully complete a NACI before beginning work on this contract. Requests for personnel hired at the beginning of the contract shall be submitted to the government not later than 30 working days prior to contract start date. Upon contract award, initial employee NACI requests shall be submitted not later than 15 days prior to the beginning of the base period of performance. Requests for personnel hired subsequent to the contract start date shall be submitted to the government not later than five (5) workdays from the contractor personnel’s first duty day. Contractor personnel receiving unfavorable NACs shall not be employed. The government will submit requests for investigations on AF Form 2583, Request for Personnel

Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoD 5200.2-M, Personnel Security Program, and AFI 33-119, Electronic Mail

(E-Mail) Management and Use.

1.2.10.1. Contractor personnel shall bring the original Standard Form 85P (Public Trust Form) with them when in-processing. The form should be completed and contain their start date under this contract; however it should not be signed.

1.2.11. Security Requirements for Unclassified Contracts.

1.2.11.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance.

The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s Security Manager, the COR, and the Contracting Officer

(CO). An updated listing shall be provided when an employee’s status or information changes.

1.2.11.2. Physical Security and Access. The contractor shall ensure the pass and identification items required for contract performance are obtained for personnel. Base identification badges will be furnished by installation security for each contractor personnel upon presentation of evidence of assignment to this task.

1.2.11.3. Contractor Passes (Applies if contractor personnel will not be issued CAC cards).

The contractor shall coordinate with the COR for the processing of contractor base passes. The contractor shall provide the COR the following documentation:

1.2.11.3.1. Full Name,

1.2.11.3.2. Gender

1.2.11.3.3. DOB

1.2.11.3.4. Sponsor

1.2.11.3.5. Contractor Company Name

1.2.12. Common Access Card (CAC). Contract personnel will require computer access. The government will provide contractor personnel with a CAC for performance of services.

Personnel must be United States (U.S.) citizens in accordance with Air Force Instruction 36-

3026 in order to obtain a CAC. The Contracting Officer’s Representative (COR) is designated as the sponsor and will assist with this process. Once issued, the CAC card must be in the contractor’s possession at all times while on base and performing official duties.

1.2.13. Retrieving Identification Media. The contractor shall retrieve all identification media from personnel who depart for any reason before the contract expires; e.g. termination for cause or convenience, retirement, etc.

1.2.13.1. The contractor shall return all identification media to the 633d Security Forces

Squadron Pass & ID Office upon completion/termination of the contract, as appropriate.

1.2.14. Physical Security. The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

1.2.14.1. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government.

1.2.14.2. Lost Keys. Lost keys shall be reported immediately to the Contracting Officer and the

COR. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due the contractor.

1.2.14.3. The contractor shall ensure its personnel do not allow government issued keys to be used by personnel other than current authorized contractor personnel. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the ESO or Facility Manager.

1.2.14.4. Lock Combinations (If Applicable). The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded inside the approved containers.

1.2.15 Contractor Furnished Items and Services. Except for those items or services specifically stated in Section 3 of this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc.

prior to beginning work.

1.2.16. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

1.2.17. Base Distribution. The contractor shall not use the Base Information Transfer System

(BITS) for mail services. It is limited to official government mail.

1.2.18. Contractor Responsibility for Custodial Tasks. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

1.2.18.1. Refuse. It is the responsibility of contractor personnel to transfer refuse from their work area to the pre-determined pickup locations.

1.2.19. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the

ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities.

AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contractor personnel and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

1.2.20. Traffic Laws. The contractor shall comply with the installation traffic code as specified in Virginia State Law and AFI 31-218, Motor Vehicle Traffic Supervision. Only hands-free cell phone use is approved on military installations.

1.2.21. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any AF base.

1.2.22. Out-Processing Procedures. Upon completion of contract or when contractor personnel leave this requirement, an out-processing checklist shall be required to be completed. Out-processing shall include, but is not limited to, personnel returning their CAC (if applicable) to the issuing authority, as well as the turning in of any personally issued government items and keys (if applicable) to the facility manager or ESO/ COR. If these items are not returned, the government reserves the right to withhold payment until items have been received.

1.2.23. Termination. Contract may be terminated IAW the termination clauses contained within this contract.

2.0. Services Summary (SS).

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition

Regulation (FAR) clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract, including the clauses entitled

Inspection of Services. The government has the right to inspect all services required in the contract.

Performance Objective PWS REF

Performance

Threshold

Surveillance

Method

SS-1 Data Entry

Responsibilities

1.1.1. and subsequent paragraphs

No more than two

(2) discrepancy per month.

Periodic and

Customer

Complaint

SS-2 Records Management

1.1.2. and subsequent paragraphs

Zero discrepancies.

Periodic

2.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR), a Performance Assessment Report

(PAR), or a Contract Discrepancy Report (Department of Defense (DoD) Form 2772 and forward this document to the Contracting Officer for his determination if further action is necessary.

2.1.1. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the government may decrease the number of quality assurance inspections if performance dictates. The government COR will make final determination of the validity of customer complaint(s).

2.1.2. If any of the services do not conform to contract requirements, the government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the government may:

2.1.2.1. Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and/or

2.1.2.2. Reduce the contract price to reflect the reduced value of the services performed.

2.1.2.3. The government may exercise its rights under FAR clause 52.212-4, Contract Terms and

Conditions -- Commercial Items (July 2013), for contractor's failure to correct nonconforming services.

2.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify, prevent and ensure non-performance and continual repeat of defective service does not occur. A written Quality Control Plan (QCP) shall be submitted to the Contracting Officer for review and feedback. The plan shall be submitted no later than 10 working days after award. Once reviewed and feedback provided, the QCP shall not be changed without prior review by the CO. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement, preventing deficiencies and for correcting deficiencies as required.

2.3. Quality Assurance. The government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The

COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with the facility manager, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report

(CAR), Performance Assessment Report (PAR), or provide the Contracting Officer with a

Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CAR, PAR or CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.3.1. Failing to meet the performance threshold as outlined in the Services Summary (SS) for any of these performance objectives in any 1-month period shall result in an immediate Progress meeting with the Multi-Functional Team (MFT) which consists of the CO and other government personnel.

2.3.2. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two or more consecutive or non-consecutive months during a contract period shall result in a warning or Letter of Concern from the Contracting

Officer.

2.3.3. All remedies shall be in accordance with the FAR clause 52.212-4 (a), Contract Terms and

Conditions - Commercial Items, Inspection/Acceptance.

2.4. Surveillance Methods.

2.4.1. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

2.4.2 Customer Complaint. This method requires the customer to fill out a Customer Complaint

Record (CCR) or a locally generated form provided by the COR or Contracting Officer. The

COR will verify the complaint and notify the contractor if the complaint is valid. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation.

Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the COR or

Contracting Officer within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection.

2.5. MFT Meetings/Performance Evaluation Meetings/Periodic Progress Meetings. The

Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance.

The following issues shall be discussed: opportunities to improve the contract; any modifications required of the contract; unsatisfactory inspections and trends against each performance objective; observed positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2.5.1 The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer within (10) calendar days identifying areas of non-concurrence for resolution.

2.7. Deliverables.

Document/Item Due

Contractor’s Quality control Plan NLT 10 working days after award

Personnel Listing Prior to beginning performance and as personnel begin/leave the contract

Original Standard Form 85P (Public Trust

Form)

Upon In-processing

3.0. Government Furnished Supplies and Services.

3.1. The government will provide access to the Education Office under appropriate security provisions, equipment and technical information as necessary in support of this requirement.

3.2. The government will provide all necessary incidentals for internal and external communications required in support of this requirement, in addition to the Wide Area Network

(WAN)/Local Area Network LWAN) connection, or, as a minimum an additional analog telephone line for accessing the internet.

3.3. Government Furnished Services.

3.3.1. Telephone Service. The government will provide telephone service. Use of government-supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

3.3.2. Refuse Collection. The government will provide established refuse collection service at pre-established pickup locations.

3.3.3. Custodial Services. The government will provide established restroom cleaning services at pre-established intervals.

3.3.4. Utilities. The government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract.

3.3.5. Security, Fire and Medical Services. The government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.3.6. Electronic Mail Service/Local Area Network (LAN) Connectivity. The government will provide electronic mail and LAN capability to facilitate communications with government personnel and the ability to retrieve required information.

APPENDIX 1

CONTRACT MANPOWER REPORT

1. CONTRACTOR MANPOWER REPORTING. The Contractor shall provide a Contractor

Manpower Report IAW the Secretary of the Air Force/Acquisition (SAF/AQ), 13 Nov 12 Letter, Implementation of Fiscal Year (FY) 11 National Defense Authorization Act (NDAA) Section

8108, Contractor Inventory. Contract Manpower Report should contain the following:

2. AUTHORITATIVE REFERENCE. SAF/AQ Letter 13 Nov 12 (Implementation of FY11

NDAA Section 8108, Contractor Inventory).

3. FORMAT. Format shall be narrative as determined by the Contractor.

4. CONTENT. The report shall include the following:

“The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Airmen & Family

Readiness Center (A&FRC) Transition Assistance Program (TAP) Data Entry services, via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.”

*Reporting Period: Contractors are required to input data by 30 September of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for Government personnel and Contractors are available at the

Army CMRA link at http://www.ecmra.mil.