PWS Washer and Dryer 28 July 2010.docx

PERFORMANCE WORK STATEMENT

for

LEASE, INSTALLATION AND MAINTENANCE

OF WASHERS/DRYERS ON

LANGLEY AFB, VA

July 28, 2010

1. SCOPE OF WORK. The contractor shall provide all labor, supervision, tools, equipment and transportation necessary to provide services to furnish, install and maintain industrial heavy duty washers and dryers in the buildings identified in Appendix A of this Performance Work Statement (PWS). Contractor shall perform all assigned duties according to this Performance Based Work Statement (PBWS), Air Force Instructions (AFIs), regulations, established guidance and contract law.

1.1. DESCRIPTION OF SERVICES.

1.1.1. WASHER/DRYER LEASE. All contractor supplied equipment shall comply with the specifications set forth herein. All equipment shall be subject to inspection as to condition, appearance and serviceability at any time during the performance period. A government representative will perform the inspections.

1.1.2. GENERAL EQUIPMENT SPECIFICATIONS.

1.1.2.1. Washers shall be coinless, Energy Star, heavy duty, commercial, large capacity (minimum 14 pounds), minimum 1/3 horsepower. Washers shall be capable of operating on a 20-amp circuit.

1.1.2.2. Dryers shall be electric, coinless, heavy duty, commercial, large capacity, minimum ¼ horsepower. Dryers shall be capable of operating on a 30-amp circuit.

1.1.3. MAINTENANCE.

1.1.3.1. The contractor shall keep all contractor provided equipment in proper mechanical working order and neat appearance.

1.1.3.2. The contractor shall maintain a 90% operational capacity of all machines.

1.1.4. CLEANING.

The contractor shall perform monthly cleanings. The contractor shall clean the dryer duct during the monthly cleanings. These cleanings shall cover but are not limited to inspecting, cleaning or replacing strainers, screens, filters, vents, hoses and tub seals. Each machine shall be tested during the monthly cleanings. A schedule of the monthly cleaning shall be provided to the Contracting Officer (CO) or Contracting Officer Representive (COR) within 30 days of contract performance. A maintenance report shall be submitted to the Contracting Officer (CO) or Contracting Officer Representive (COR) within 5 calendar days following the performance of scheduled maintenance.

1.1.5. REPLACEMENT.

1.1.5.1. The contractor shall provide replacement machines for those machines that become unserviceable or otherwise fail to comply with these specifications. In the event a machine must be replaced, it shall be replaced with a new or like-new machine within 48 hours. Proof of equipment age shall be required prior to installation and shall be presented to the government representative.

1.1.5.2. Like-new is defined as: Machines shall not be any older than 6 months, shall not have rust, excessive scratches, chipped finish, dents, loose door hinges or panels, missing knobs/buttons, bad seals (all types) and splash guards. Machines shall be mechanically sound, selector switches/buttons shall function smoothly and properly and tub/drum baskets shall be kept balanced. Machines shall not leak oil and shall not have broken leveling feet.

1.1.6. UTILITY CONNECTIONS. The government will provide all necessary utility connections for washer and dryer operation. This includes hot and cold water, drains and electricity for washers and electricity and vents for dryers. The electricity and water will be provided at the government’s expense.

1.1.7. INITIAL INSTALLATION. The contractor shall install all washers and dryers in the designated buildings within 5 calendar days of the commencement of the contract. Only new machines shall be installed at the beginning of the contract. The contractor shall provide new water hoses, drain hoses, connect all hoses, plug in and test each washer. The contractor shall provide new vent hoses, electrical cords, connect the vent hoses to the ventilation system, plug in and test each dryer. The contractor shall clean all exhaust ducting prior to connecting dryers. NOTE: The contractor shall verify all utility connections prior to the start of the contract. The contractor shall notify the government representative of any connection issues within the facilities. Failure to properly install equipment due to improper machine parts will reflect on contractor’s performance record.

1.1.8. END OF PERFORMANCE REMOVAL. All machines and equipment shall be removed within 5 calendar days after the commencement date of a follow-on contract. If the follow-on contract is awarded to the incumbent, all equipment shall be replaced as defined in paragraph 1.1.5. inclusive.

1.1.9. ADDING/REMOVING EQUIPMENT. The contractor shall provide requisite washer and dryer service to new locations or remove existing machines within 10 calendar days after receiving written notification from the CO.

1.1.10. SIGNS AND DECALS. Each machine shall have the necessary operating instructions displayed in plain sight. Reporting equipment malfunction procedures and contact information shall be displayed on each machine. Suggested sign: “TO REPORT MACHINE PROBLEMS, CALL EXTENSION 4-1186, 5-0259 OR 4-1419.” Replace signs and decals when they become faded, defaced or missing. Additional instructions shall be posted on the wall in each laundry room. Coordinate with the Building Manager or government representative before installing additional signs.

1.1.11. MAINTENANCE CALLS. The government representative will contact the contractor after receiving reports of a machine malfunction. The contractor shall respond within 12 hours of notification by the government representative. This may be by telephone or in person. The contractor shall make a site visit within 24 hours of contact with the government representative. The contractor shall inform the government representative of the problem and an estimated time of repair. If machine can’t be repaired it must be replaced per paragraph 1.1.5 above. The contractor shall clean and wipe down each machine, clean the immediate area and remove all debris/trash each time a machine is serviced.

1. 1.12. VANDALISM. Immediately report vandalism to Security Forces at 764-5091/5092/5093 and to the CO or COR the next work day.

1.1.13. LOST AND FOUND. The contractor shall turn in any found items to the Building Manager as soon as possible. If the Building Manager isn’t available, found items shall be turned over to the COR. .

1.2. GENERAL INFORMATION.

1.2.1. CONTRACTOR PERSONNEL.

1.2.1.1. CONTRACT MANAGER. The contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated in writing to the CO. The alternate contract manager shall act for the contract manager when the manager is absent. The contract manager and alternate contract manager shall have experience in management, supervision, and installation and maintenance of washers and dryers.

1.2.1.2. The contract manager or alternate shall be available within 60 minutes to meet on the installation with government personnel designated by the CO during normal duty hours. After normal duty hours the manager or designated alternate shall be available within 2 hours.

1.2.1.3. CONTRACTOR’S REPRESENTATIVE. The contractor shall designate, in writing to the CO, a representative who will be in charge of the work during normal working hours. The contractor’s representative shall be empowered with sufficient authority to enable him/her to meet conditions that arise in the operation of the contract without undue delay.

1.2.2. EMPLOYEE QUALIFICATIONS. Contractor personnel shall have the technical skills necessary to provide the required service to all contractor furnished equipment.

1.2.2.1. QUALIFICATION VERIFICATION. The contractor shall provide the resumes of the person the offeror is proposing to work in these positions. Resumes are not to exceed two (2) pages. Once personnel are selected to perform duties according to this PWS they shall not be removed, replaced or reassigned either permanently or temporarily to another task without written concurrence by the Air Force (AF) Project Manager and the CO. If the person becomes unavailable for work under this contract, the contractor shall immediately notify the CO and replace them with one of equal qualifications subject to approval by the AF Project Manager and CO. The government reserves the right to accept or reject personnel identified for tasks under this contract. The government (CO or Contract Manager) shall be provided written concurrence/non-concurrence for each person hired for any positions identified in this contract within 14 business days. This includes position changes throughout the life of the contract. A resume shall be submitted through the CO for replacement personnel prior to the time the personnel change is expected to occur. The government will review the resume(s) to ensure compliance.

1.2.3. HOURS OF OPERATION. The contractor shall perform the services required under this contract during the hours indicated in 1.2.3.1 below. The contractor is not required to perform services on Federal Holidays.

1.2.3.1. NORMAL BASE OPERATIONAL HOURS. Base hours of operation are 0730-1630 hours. If the contractor finds it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the government, the contractor Point of Contact (POC) shall inform the CO and/or the COR.

1.2.3.2. FEDERAL HOLIDAYS:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

1.2.3.2.1. If a holiday falls on Saturday, the preceding Friday will be observed. If a holiday falls on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance.

1.2.4. BASE CLOSURES. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, shall be accomplished as soon as possible after reopening the base.

1.2.5. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND VEHICLE PASSES. The contractor shall comply with all requirements and procedures IAW FAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

1.2.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During a Crisis, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that the Washers and Dryers services requirements under this PWS are non-essential and therefore will not be performed during a crisis.

1.2.7. ENGLISH LANGUAGE REQUIREMENT. Personnel shall read, understand, speak, and write English fluently.

1.2.8. ORIENTATION. The contractor shall ensure that all contractor personnel participate in the Civil Engineering (CE) office orientation procedures for newly assigned personnel to include regulations specific to their professional specialty and Air Force and CE policies and procedures.

1.2.9. COMMUNICATION. Contractor personnel shall maintain open and professional communication with government personnel. Complaints validated by the QAP shall be reported in writing to the CO and the contractor for action. Failure of the contractor to correct validated complaints raised by the QAP and the CO will be considered a failure to perform.

1.2.10. IDENTIFICATION BADGE. Contractor personnel shall display a contractor badge at all times and in plain view.

1.2.11. APPEARANCE. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

1.2.11.1. While on duty, contractor personnel shall be neat and clean (free from visible dirt and stains), well groomed and appropriately dressed. The personnel’s clothing shall fit correctly to provide a professional, modest appearance, in keeping with normally accepted community standards of dress for the work being performed.

1.2.11.2. Facial hair (including beards, mustaches, and sideburns) shall be controlled (restrained) or trimmed. It shall not interfere with safe work practices, look unkempt, or be unclean.

1.2.12. TRAINING REQUIREMENTS (IF APPLICABLE). All contractor personnel must complete annual training required by DoD directives/instructions, AF instructions, AF Computer Security Policy, and AF Safety Policy. Contractor is expected to be fully qualified on the standardized theory and operations of washer and dryer maintenance . Specific training on AF programs/projects that are operated in a unique military environment will be provided by the government

1.2.13. CONFLICT OF INTEREST. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD Directive 5500.7 and Air Force policy. If prior military, must have been discharged under honorable conditions with no administrative discharge actions taken against them.

1.2.14. NATIONAL AGENCY CHECK (NAC). As a minimum, contractor personnel shall successfully complete a NAC before working on a government installation or have access to Air Force automated information systems. Requests for personnel hired at the beginning of the contract shall be submitted to the government not later than 45 working days from the contract start date. Requests for personnel hired subsequent to the contract start date shall be submitted to the government not later than five (5) workdays from the personnel’s first duty day. Contractor personnel receiving unfavorable NACs shall not be employed. The government will submit requests for investigations on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoD 5200.2-R, Personnel Security Program, and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

1.2.14.1. Contractor personnel shall bring the original 85P (Public trust form) with them when in-processing. The form should contain their start date with CE and should not be signed.

1.2.14.2. REPORTING REQUIREMENTS. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

1.2.15. SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS

1.2.15.1. LISTING OF EMPLOYEES. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the sponsoring agency’s Security Manager. An updated listing shall be provided when an employee's status or information changes.

1.2.15.2. SECURITY TRAINING. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agency’s Security Manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, Information Security Program Management. Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

1.2.15.3. PASS AND IDENTIFICATION ITEMS. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees and non-government owned vehicles.

1.2.15.4. CONTRACTOR PASSES. The contractor shall coordinate with the CO and the QAP on the processing of contractor base passes. The contractor shall provide to the CO the following documentation:

1.2.15.4.1. Name, address, SSN and telephone number of contractor

1.2.15.4.2. The contract number and contracting agency

1.2.15.4.3. The reason for the contract (i.e., the work to be performed)

1.2.15.4.4. The location(s) of contract performance

1.2.15.4.5. The date contract performance begins

1.2.15.4.6. Any change to information previously provided under this paragraph

1.2.15.5. VEHICLE PASSES. The contractor shall ensure the following pass and identification items required for contract performance are obtained for contractor and non-government owned vehicles:

1.2.15.5.1. DD Form 1172, Application for Uniformed Services Identification Card, if applicable

1.2.15.5.2. AF Form 2219 (series), Registered Vehicle Expiration Tab

1.2.15.5.3. DD Form 2220, DoD Registered Vehicle and Installation Tab

1.2.15.5.4. AF Form 75, Visitor/Vehicle Pass

1.2.15.5.5. AF Form 1199, USAF Restricted Area Badge, or locally developed badge.

1.2.16. RETRIEVING IDENTIFICATION MEDIA. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

1.2.16.1. The contractor shall return all identification media to the 1st Security Forces Squadron Pass & ID Office upon completion/termination of the contract, as appropriate.

1.2.17. TRAFFIC LAWS. Contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and LAFB Instruction 31-204, Rules of the Road (current edition).

1.2.18. WEAPONS, FIREARMS, AND AMMUNITION. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any AF base.

1.2.19. PHYSICAL SECURITY. The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and other valuable materials shall be secured.

1.2.19.1. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to AF controlled/restricted areas where contractor personnel will work.

1.2.19.2. Key Control (IF APPLICABLE). The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government.

1.2.19.2.1. Lost Keys. Lost keys shall be reported immediately to the CO and the Washer and Dryer Services Officer or Program Manager. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due the contractor.

1.2.19.2.2. The contractor shall ensure its personnel do not allow government issued keys to be used by personnel other than current authorized contract personnel. Contractor personnel shall not use keys to open work areas for personnel other than contract personnel engaged in performance of their duties, unless authorized by the government functional area chief.

1.2.19.2.3. Lock Combinations. (IF APPLICABLE) The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

1.2.20. OCCUPATIONAL SAFETY AND HEALTH ACT (OSHA). Contractor shall adhere to all applicable OSHA Acts.

1.2.21. DOD FREEDOM OF INFORMATION ACT (FOIA) PROGRAM. The contractor shall comply with the requirements of DoD Regulation 5400.7/Air Force Supplement, DoD Freedom of Information Act Program. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

1.2.22. FOR OFFICIAL USE ONLY. The contractor shall create and maintain FOUO material IAW DoD 5400-7R, DoD Freedom of Information Act Program, Chapter 4; AFI 33-129, Transmission of Information via the Internet, paragraphs 7.4, 8.2.3, 16 and 17; and AFI 33-201, Communications Security (COMSEC), Table 1. Mark all documents meeting the requirements identified in DoD Regulation 5400-7/Air Force Supplement, paragraphs 3.2.1.2 thru 3.2.1.9 as “For Official Use Only” IAW instructions identified in paragraph 4.2.1. Safeguard all sensitive data IAW DoD Regulation 5400.7/Air Force Supplement, paragraph 4.4. When documents containing FOUO material are authorized for destruction, the contract personnel shall turn the records over to government personnel to shred the records so that the pieces cannot be reconstructed.

1.2.23. PRIVACY ACT PROGRAM. The contractor shall create and maintain Privacy Act data IAW AFI 33-129, Transmission of Information Via the Internet, paragraphs 7.4, 8.2.3, 16, and 17, and supplements; AFI 33-201, Communications Security (COMSEC), Table 1; AFI 33-322, Air Force Privacy Act Program, paragraphs 1.4.7, 1.4.8, 3.3.3, Chapters 7, 9, and 10, and supplements; and, Privacy Act systems of records notice(s) (http://www.defenselink.mil/privacy/notices/usaf). The contractor shall not create or maintain a Privacy Act system of records prior to public notice. If the contractor receives a Privacy Act request, the contractor shall be responsible for searching for the records and providing those records to a government official who, as the authorized official, will make the decision on releasing the government records.

1.2.24. CONTRACTOR FURNISHED ITEMS AND SERVICES. Except for those items or services specifically stated above to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms. It is the contractor’s responsibility to ensure their contractor personnel are familiar with and understand the contents of this Performance Work Statement as well as the company’s handbooks/handouts, and equipment manuals.

1.2.25. TRAVEL. Local travel to attend meetings within the local city or base of assignment commuting vicinity shall be considered a cost of doing business and shall not be reimbursed.

1.2.26. SMOKING IN AIR COMBAT COMMAND (ACC) FACILITIES. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contractor personnel and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

1.2.27. OUT PROCESSING PROCEDURES. Upon completion of contract or when contractor personnel leave under this requirement, an out-processing checklist will be required to be completed. Out-processing will include but is not limited to employee returning their CAC (if applicable) to the Washer/Dryer Services Officer, as well as the turning in of any personally issued Government items and keys (if applicable) to the W/DSO. If these items are not returned, the government reserves the right to withhold payment until items have been received.

1.2.28. TERMINATION. Contract may be terminated in accordance the termination clauses contained within the contract.

2.0. SERVICES SUMMARY (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems.

Threshold

SS-1

Install Washers and Dryers

a. Install equipment

b. Connect Machines to Utilities

c. Test All Machines

Within 8 hours of notification 100% Surveillance

SS-2

Maintenance

a. Maintain washers and dryers 90% operational capacity.

b. Clean dryer ducting.

c. Respond to maintenance calls.

Within 8 hours of notification Periodic Surveillance, Customer Complaint

SS-3

Replacement

Within 8 hours of notification Periodic Surveillance, Customer Complaint

SS-4

Removal of Washers and Dryers

a. Disconnect Machines from Utilities

b. Remove machines

Within 8 hours of notification 100% Surveillance

2.1 QUALITY CONTROL: The contractor shall develop and maintain a quality control program to ensure washer/dryer services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. A written Quality Control Plan shall be submitted to the contracting officer for review, feedback and approval. The plan shall be submitted no later than the 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. The contractor shall provide the QAP with a written report by 0800 of the next work day. This report shall identify work completed and work still in progress.

2.2. QUALITY ASSURANCE: The government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The QAP will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The QAP will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the QAP will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

2.3 SURVEILLANCE METHODS.

2.3.1 100% SURVEILLANCE: This method requires the QAP to inspect the service each time it occurs. Results shall be annotated on the inspection schedule. The inspection will be on items identified in the contractor’s inspection sheets. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

Receiving two or more unsatisfactory 100% surveillances within a 12 month period may result in unsatisfactory past performance documentation. Continued receipt of unsatisfactory 100% surveillances during the contract period shall constitute a negative trend and the Contracting Officer may take any appropriate action in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2 PERIODIC SUREILLANCE: This method requires the QAP to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

Any unsatisfactory inspection (defect) result will be recorded, and the contractor shall re-perform the service after notification by the QAP.

2.3.3. CUSTOMER COMPLAINT: This method requires the customer to fill out a Customer Complaint Form (minimum of one page or in quadruplicate) provided by the QAP or Contracting Officer. The QAP will validate the complaint and notify the contractor of the complaint. The contractor shall acknowledge the complaint within 2 hours and inform the QAP of his recommendation. Any deficiency will be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

2.3.3.1 Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period will result in a warning or letter of concern from the Contracting Officer.

2.3.3.2 Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period will constitute an immediate Progress Meeting with the Multi-functional Team. All remedies will be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.5. PERFORMANCE EVALUATION MEETINGS. The CO will require the contractor to meet with the CO, contract administrator, Functional Commander, and other government personnel as often as deemed necessary. The following issues will be discussed, opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.The contractor may request a meeting with the CO when deemed necessary. Meetings will be documented in the contract file with written minutes signed by the contractor and the CO, or contract administrator. Should the contractor not concur with the minutes, such non-concurrence shall be provided in writing to the CO within ten (10) calendar days of receipt of the minutes.

APPENDIX A

WASHER AND DRYER LOCATIONS

*Stackable washers and dryers