Edited_PWS_Laundry__Contract.docx

PERFORMANCE WORK STATEMENT

LAUNDRY AND DRY CLEANING SERVICE

7th EQUIPMENT MAINTENANCE SQUADRON

DYESS AFB, TX

23 October 2017

TABLE OF CONTENTS

LAUNDRY AND DRY CLEANING SERVICES

DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK. The contractor shall furnish all personnel, equipment, transportation, and supplies, except as specified herein as government furnished, to provide Laundry and Dry cleaning Services, including pickup and delivery of approximately 50 each sets of uniforms every Wednesday at the 7th Maintenance Group, 7th Equipment Maintenance Squadron, Fabrication Flight, Structural Maintenance Shop and Metals Technology Shop at Dyess AFB, TX. These Uniforms are utilized during duty hours within a recognized Hexavalent Chromium Contaminated area and will require laundering to mitigate cross contamination. Performance shall be in accordance with the scope of this Performance Work Statement (PWS); The Joint Commission (TJC) and Air Force Instruction 90-821 HAZARD COMMUNICATION PROGRAM linked in paragraph 1.8.2.

1.2. PICK UP, DELIVERY, AND MISSING OR DAMAGED ITEMS

1.2.1. Delivery Tickets

1.2.1.1. Fabrication Flight: Laundry picked up and delivered shall be manifested with copies of manifest tickets provided to the Federal Requirements Evaluator Designee (FRED) on the same day service is rendered.

1.2.2. The contractor shall package laundry and dry cleaning for delivery as indicated in Appendix B.

1.2.3. Pickup and Delivery Points, Dates and Times:

1.2.3.1. The pickup points for Fabrication Flight on Dyess AFB, TX are:

1.2.3.1.1. 7 EMS Structural Maintenance Shop , Building 8130 in Locker Room, 933 3rd Street.

1.2.3.2. All pickups and deliveries for Fabrication Flight facilities shall be accomplished between the hours of 8:00 a.m. and 10:30 a.m. Pickup Shall be at a minimum once a week on the designated day(s) during the week addressed on below chart.

1.2.4 MISSING AND DAMAGED ARTICLES

1.2.4.1. The quantity of articles delivered shall equal the quantity of articles picked up. Items not delivered will be considered shortages in the delivery quantity and any shortage shall be noted on the manifest. Any articles damaged during cleaning process shall be noted on the manifest. The contractor should deliver any shortages due to loss or damage in the next regularly scheduled delivery at no additional cost to the government. Any articles missing for seven (7) calendar days will be considered lost, and the contractor shall reimburse the government with the equivalent cost of the item using Appendix B as an estimate. If an item is damaged beyond repair by the contractor, the contractor shall reimburse the government with exact item, following notification of section supervisor or Contracting OIC personnel. No reimbursement costs will be offset as a deduction to the appropriate invoice(s); contractor must replace all missing or damaged items. Substitution of items for replacement is not authorized. Estimated replacement costs for each item are included in Appendix B.

1.2.4.2. Unserviceable Articles: The contractor shall clean by appropriate method all unserviceable and non-repairable articles picked up. The contractor shall return to the government all unserviceable and non-repairable articles in a separately marked bundle. All items will be inspected by the Fabrication Flight linen manager or Section Supervisor to verify if unserviceable items were damaged through normal wear and tear or by contractor negligence. Items that are damaged through negligence shall be replaced in accordance with paragraph 1.3.1.

1.2.4.3. Unit Of Measure – Ea (Each): The difference in number between delivered clean laundry and picked up soiled laundry shall not exceed a variance of eight percent. The Contractor shall reimburse the government for any variance exceeding eight (8) percent according to paragraph 1.3.1.

1.3. DELIVERY SPECIFICATIONS

1.3.1 Fabrication Flight Structural Maintenance Section (Building 8130): Pick-ups and deliveries shall be made using the large roll up door located within locker room area of building 8130. All items will be accounted for using a manual count of items confirmed with Structural Mx staff upon pick-up and delivery. After being weighed, clean laundry delivered to building 8130 shall be separated by type and disseminated to each corresponding section as directed by Section Chiefs or designated linen individual.

1.3.1.1 Dickies Shirt and Pant Set: The quantity of Dickies Shirts and pants delivered shall equal the quantity of Dickies Shirts and pants picked up. Items not delivered will be considered shortages in the delivery quantity and any shortage shall be noted on the manifest and worksheet.

1.4. TRANSPORTATION AND STORAGE OF ARTICLES

1.4.1. The contractor shall use an enclosed commercial vehicle for transportation of articles. Soiled and clean articles shall not be transported together in a vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to appropriate facility. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned before the loading of clean articles.

1.4.2. Contractor is required to provide their own transportation in order to perform the functions required by this contract. Contractor vehicles must be properly registered and insured while on the installation. Contractor shall provide laundry carts for storage and transportation of linen in, to, and from the contractor’s place of business to the delivery location (7th Equipment Maintenance Squadron, Fabrication Flight Bldg. 8130). Contractor carts shall be clearly labelled so that there is no risk of clean laundry and soiled laundry cross-contaminating during any point of service performance.

1.5. WORKMANSHIP AND SANITATION

Delivered finished articles shall conform to industry standards set by federal, state or local Department of Health regulations, and Occupational Safety and Health Administration (OSHA); of quality of cleanliness, finish, and appearance. All articles shall be cleaned in accordance with uniforms’ care label to include any special requirements addressed by contractor to account for any contamination requirements to exclude chemicals and processes that will damage the overall appearance and workability the uniform was designed for.

1.5.1. Articles shall be clean, free from soil, lint, dust, stains, bacteria, fungi, and other microorganisms including pathogens and disease producing organisms.

1.5.2. Bleach shall not be used on any colored articles. Articles which are bleached shall be bleached by a method that prevents yellowing of the fabric.

1.5.3. Unless otherwise specified in Estimated Replacement Cost, Finishing Requirements, Appendix B, all articles shall be returned wrapped in clear film. Clear film wrap will be done individually or as a bundle, depending on packaging size as listed in Appendix B.

1.5.4. Polyester/Cotton Uniforms

Polyester/cotton uniforms shall be washed and dried in such a manner as to prevent wrinkles and shrinking of fabric.

If chlorine bleach is used, it shall be done without causing yellowing of the fabric.

1.5.5. Health Requirements

Compliance with all certification or labeling requirements, arising from federal, state or local Department of Health regulations, and Occupational Safety and Health Administration (OSHA), is the responsibility of the contractor.

1.5.6. Facility Requirements

The facility must maintain a clean and orderly appearance. Breakrooms and foods must be located separately from work areas with contaminated or clean articles. The facility must ensure equipment is maintained periodically and employees have a procedure to alert management if quality indicators fail.

1.6. CONTAMINATED LAUNDRY

Contaminated laundry will be given to the contractor in clearly marked bins identifying contaminated laundry. The contractor shall pick up and clean contaminated laundry in accordance with TJC guidelines, Linen and Laundry Subsection, Infection Control Section, guidelines. Contaminated linen will be treated as potentially hazardous and therefore employees must use appropriate protective equipment. Contaminated and cleaned laundry must always be maintained and stored in visibly separate areas.

1.7. REPERFORMANCE OF SERVICES

Articles found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the government.

Such articles shall be identified by the FRED to the Contractor’s representative at the next scheduled pickup. The contractor shall identify and package these articles separately after they are re-cleaned.

1.8. PUBLICATIONS

1.8.1. Publications that are applicable to this Performance Work Statement are listed below. The government has determined that compliance with these publications shall be a mandatory requirement for the contractor. The most recent copy of each publication can be found at the web addresses below. Before implementing any revision, supplement or amendment that will result in an increase in contract price, and within 30 days of receipt of the revision, supplement or amendment, the contractor shall submit a price proposal to the contracting officer for approval.

1.8.2. PUBLICATIONS LIST

PUBLICATION

NO.

TITLE APPLICABILITY

CFR

Occupational Safety and Health Standards Mandatory Toxic and Hazardous Substances

CFR 1910.1026

https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=13096

AFI 44-108

HAZARD COMMUNICATION PROGRAM Mandatory http://static.e-publishing.af.mil/production/1/af_sg/publication/afi90-821/afi90-821.pdf

2. SERVICE SUMMARY.

2.1 SERVICE SUMMARY

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and contractor’s Quality Control Plan (QCP), found below on paragraph 2.3, provide information on contract requirements, and the expected level of contract performance.

2.2 TERMS

Discrepancies, defects, deviation and failures, or other terms used to describe unacceptable service shall be counted against the performance threshold as stated in the Service Summary.

2.3 QUALITY CONTROL

The contractor, not the government, is responsible for managing and ensuring that their performance meets terms of the contract. The contractors shall develop and maintain a quality control program (QCP) to ensure laundry services are performed in accordance with commonly accepted commercial practices and services identifies in the PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur.

2.4 QUALITY ASSURANCE

The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The FRED will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the Contract Officer’s Representative (COR) will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO as instructed by the CO.

2.5. PERFORMANCE ASSESSMENTS

2.5.1. Periodic Validations: This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated schedule of pickups and deliveries. Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The QCP or modified version thereof, shall be used for COR scheduled inspections and results documentation.

2.5.2. Customer Complaints: The COR will receive and instigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification.

2.5.3. Other methods of inspections or surveillance. The COR in conjunction with the CO and the Multi-Functional Team (MFT) may at their discretion change the type of surveillance to ensure contract performance, to include but not limited to 100% inspection, Third Party Audits, Periodic Inspections, and Trend Analysis.

2.5.3.1. Any unsatisfactory inspection (discrepancies) result shall be recorded, and the Contractor shall re-perform the service after notification.

2.5.3.2. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern or a CDR from the CO.

2.5.3.3. Exceeding the performance threshold as stated in the Service Summary of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period, shall constitute an immediate Progress Meeting with CO and the Multi-Functional Team.

2.6. PERIODIC QUARTERLY PROGRESS MEETINGS

The CO, Functional Commander Functional Director (FC/FD), Contracting Officer’s Representative (COR), other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced into writing, signed by the CO and any other signatures as deemed appropriate, distribution to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office within 10 calendar days, identifying areas of non-concurrence for resolution.

2.7. PRE-PERFORMANCE CONFERENCE

After award of this contract, the Contractor, a Contracting representative, and the Government representative will schedule and attend a pre-performance conference meeting to discuss project requirements and performance schedule.

3. GOVERNMENT FURNISHED PROPERTY OR SERVICES

The Dickies Uniforms provided are only for 7 Maintenance Group, 7 EMS, Structural Maintenance and Metals Technology Sections.

4. GENERAL INFORMATION

4.1. HOURS OF OPERATION

The Contractor shall perform the services required under this contract during the hours annotated in paragraph 1.2 Pick Up and Delivery.

4.1.1. Normal Base Hours: Base hours of operations are 0730-1630, Monday-Friday.

4.2. FEDERAL HOLIDAYS

New Year’s Day – 1 January Martin Luther King Day – 3rd Monday in January Washington’s Birthday – 3rd Monday in February Memorial Day – last Monday in May Independence Day – 4 July Labor Day – 1st Monday in September Columbus Day – 2nd Monday in October Veteran’s Day – 11 November Thanksgiving Day – 4th Thursday in November Christmas Day – 25 December

4.2.1. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed.

4.3. BASE CLOSURES

The contractor is not required to perform services on Federal Holidays, AFGSC Family Days, Goal Days or days the base is closed due to inclement weather. Work scheduled but not accomplished because of base closure, will be accomplished as soon as possible after reopening the base.

4.4. PERFOMANCE OF SERVICE DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMADERS According to Department of Defense Instruction (DoDDI) 3020.37, Continuation of Essential DOD Contractor Service during Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, the CO has determined that Laundry Services requirements under this PWS are essential to be performed during a crisis.

4.5. HAZARDOUS MATERIAL/WASTE MANAGEMENT

The Contractor will be briefed by the 7th EMS, Fabrication Flight Hazardous Material/Waste Management monitor on Dyess AFB Hazardous Material/Waste Management Plan at the pre-performance conference.

4.6. HAZARDOUS MATERIAL HANDLING

The Contractor shall not use or store any Hazardous Material on Dyess AFB.

4.7. TRAINING

All laundry employees must receive orientation and annual infection prevention and control training concerning OSHA requirements (e.g. BBP, PPE, Post-Exposure procedures, hand hygiene and TB). The contractor must maintain training certificates and must be made available for government review upon request. Additionally, the Contractor shall ensure all employees are briefed on the current Medical Codes and Random Anti-Terrorism Measures (RAM). Training will be conducted by the COR.

4.8. TRAFFIC LAWS

The Contractor and its employees shall comply with base traffic regulations.

4.9. WEAPONS, FIREARMS, AND AMMUNITION

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Dyess AFB.

4.10. FOR OFFICIAL USE ONLY (FOUO)

The Contractor shall comply with DOD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.11. REPORTING REQUIREMENTS

Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.12. PHYSICAL SECURITY

The Contractor shall be responsible for safeguarding all government property and control1ed forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.13. CONTRACT MANAGER

The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 12 hours with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The Contractor shall also provide to the CO the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.14. PERSONNEL

Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

4.14.1. The government is authorized to restrict the employment under the contract of any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.15. SCHEDULES

The contractor shall submit an annual schedule for services described in paragraph l.2 ~ Pickup and Delivery, to the CO for acceptance at the pre-performance conference, identifying facilities by building number in numerical order. Any revisions to the scheduled after the pre-performance conference shall be submitted to the CO for acceptance not less than fourteen (14) calendar days in advance of anticipated schedule changes.

4.16. CONTRACTING OFFICER (CO) AND CONTRACTING OFFICER’S REPRESENTATIVE (COR)

The CO will appoint a primary and alternate COR for management of the day to day activities of the contract. The identity, title, and authority of this COR will be provided in writing to the contractor after contact award.

4.17. SAFETY REQUIREMENTS AND REPORTS

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Employees must receive appropriate training, employees must use PPE appropriately, and medical waste containers must be stationed in the work areas. All attempts to abide and uphold the following standards shall be made in regards to Hexavalent Chromium:

(a) Executive Order 13423 of January 24, 2007, Strengthening Federal Environmental, Energy, and Transportation Management.

(b) Executive Order 13514 of October 5, 2009, Federal Leadership in Environmental, Energy, and Economic Performance.

Appendix A

METHOD OF FINISH CODES

The following are the routine requirements for packaging of laundry and method of finish required to be completed by the contractor. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested. Definitions of abbreviations for methods of finishing are listed below. Appendix B stipulates the finishing requirements, packaging requirements, and the replacement costs should items become lost or damaged.

Appendix B

FINISHING REQUIREMENTS AND ESTIMATED REPLACEMENT COSTS

APPENDIX C

Bldg 8130 Layout

Access to pick up and drop off will be by utilization of Locker Room Roll up door.

Locker Room Area image1.png image2.png image3.png image4.png